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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12301 Views
  • 24 replies
  • 2 likes
  • 12301 Views
  • 24 replies
  • 2 likes

Superuser Contribution applying for a premium account

I tried twice to apply for the premium account but I had insufficient credit on my phone and then when I wanted to apply for the third time it says that I have ran out of attempts using my mobile number? pls, help is there anyway i can redo the regis...

  • Casual Listener
  •   I tried twice to apply for the premium account but I had insufficient credit on my phone and then when I wanted to apply for the third time it says that I have ran out of attempts using my mo...
  • MaríaCamila
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution ayudaa

Holaaa linda noche, hace unos días realize el Spotify premium para estudiandtes ingrese mis datos comprobé que soy estudiante y ya se realizó el cargo pero aún sigue en (free) como puedo cancelar los pago?? Ayudaa My Question or Issue

  • Newbie
  • Holaaa linda noche, hace unos días realize el Spotify premium para estudiandtes ingrese mis datos comprobé que soy estudiante y ya se realizó el cargo pero aún sigue en (free) como puedo cancelar los...
  • MaríaCamila
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium subscription not working using Smart(Error)

Everytime I click an amount and enter my # and press next, it keeps saying an error and I can't proceed (I did it on pc) I tried everything and still nothing. Really need the premium plz send help

  • Newbie
  • Everytime I click an amount and enter my # and press next, it keeps saying an error and I can't proceed (I did it on pc) I tried everything and still nothing. Really need the premium plz send help
  • MaríaCamila
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where is my Spotify Premium?

Where is the Spotify Premium I bought? My QuCestion or Issue Can someone help me at Spotify?

  • Visitor
  • Where is the Spotify Premium I bought?   My QuCestion or Issue  Can someone help me at Spotify?
  • MaríaCamila
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Giftcard madness

PlanFree/PremiumCountry NetherlandsDevice(iPhone 8Operating System(iOS 11 My Question or Issue I have a spotify giftcard. But i cant use it. Never used the free trial and i dont want to. They only give me the option to pay through creditcard, ideal o...

  • Casual Listener
  • Plan Free/Premium Country  Netherlands Device (iPhone 8 Operating System (iOS 11   My Question or Issue  I have a spotify giftcard. But i cant use it. Never used the free tri...
  • Loxer
  • Community Legend
  • 533 Views
  • 5 replies
  • 0 likes
  • 533 Views
  • 5 replies
  • 0 likes

Cancelling

My Question or Issue Hi i am wondering what to do. I paid for premium yesterday. And then cancelled my card details with them today. Then got an email saying my premium runs out tommoroe. I hope not as ive paid 9.99 for another month on yesyerday

  • Casual Listener
  • My Question or Issue  Hi i am wondering what to do. I paid for premium yesterday. And then cancelled my card details with them today. Then got an email saying my premium runs out tommoroe. I ho...
  • Noah
  • Spotify Star
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Gift Card Subscription Problem

PlanFree/Premium PremiumCountryUSA Deviceiphone 5Operating System(iOS 10, Android Oreo, Windows 10,etc.)I received gift card with gift code and inadvertently signed up on my ipad instead of my phone. How do I switch the subscription from ipad to phon...

  • Visitor
  •   Plan Free/Premium  Premium Country USA   Device iphone 5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) I received gift card with gift code and inadvert...
  • user-removed
  • Not applicable
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Premium payment

PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemIOS 10 My Question or Issue I am late on my premium payment and when I log in and go to subscription it says I’m not on a subscription how do I update my payment and carry on with premium

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone  6s Operating System IOS 10   My Question or Issue   I am late on my premium payment and when I log in and go to subscription i...
  • gb810s-cdm_0f
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium Vodafone Ireland Subscription doesn't work.

Hi guys, My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium.I have already subscribe, activate and connect subscryption with my already exysting spotify account. But when i log in it still showing Free. I have co...

  • Newbie
  • Hi guys,   My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium. I have already subscribe, activate and connect subscryption with my already exysting ...
  • Luke
  • Spotify Star
  • 1482 Views
  • 1 replies
  • 0 likes
  • 1482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I seeing ads despite paying to not see them?

PlanPremiumCountryUnited States Device(All Platforms)Operating System(All Platforms) My Question or IssueI pay a monthly subscription fee so I don't have to deal with ads. So why is Drake being advertised on the cover of nearly every sponsored playli...

  • Newbie
  •   Plan Premium Country United States   Device (All Platforms) Operating System (All Platforms)   My Question or Issue I pay a monthly subscription fee so I don't have to de...
  • Chris
  • Spotify
  • 362 Views
  • 1 replies
  • 4 likes
  • 362 Views
  • 1 replies
  • 4 likes

spotify premium

PlanPremium Philippines Device(Samsung Grand Prime)Operating System(Android) Hi. I already paid my spotify premium, just want to know why I'm still on free spotify?

  • Casual Listener
  • Plan Premium   Philippines     Device (Samsung Grand Prime) Operating System (Android)   Hi. I already paid my spotify premium, just want to know why I'm still on free ...
  • ambien
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

You broke my family connection becasue I couldn't pay in time? That's low

PlanFamily/Premium My Question or Issue I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as appos...

  • Regular
  •   Plan Family/Premium     My Question or Issue  I'm a private contractor so sometimes my cash flow is a bit slow.  If I don't have the money to pay off the card that I ...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Student and Hulu subscription

I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,how can I fix this to have my premium account worki...

  • Casual Listener
  • I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,...
  • Noah
  • Spotify Star
  • 622 Views
  • 3 replies
  • 0 likes
  • Student premium help
  • 622 Views
  • 3 replies
  • 0 likes

Unable to get student subscription but card still charged

Hello, I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on my card? Thank you

  • Newbie
  • Hello,   I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on ...
  • Noah
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Paying for Premium but only getting Free Version

PlanPremium CountryUnited States DeviceiPhone8Operating SystemiOS 10 My Question or IssueI have been paying for Spotify for 2 years. In the past two months, I have only had the free version but I've still been charged for premium. Its obviously not a...

  • Newbie
  •   Plan Premium  Country United States   Device iPhone8 Operating System iOS 10   My Question or Issue I have been paying for Spotify for 2 years. In the past two month...
  • Noah
  • Spotify Star
  • 1402 Views
  • 2 replies
  • 1 likes
  • 1402 Views
  • 2 replies
  • 1 likes

Premium Family Plan for South Africa

PlanPremiumCountrySouth Africa My Question or Issue I've been with Spotify since its inception here in South Africa. Very disappointed that there is no family plan yet and no plans for it. Either you guys need to up your game really quickly or I'm go...

  • Casual Listener
  • Plan Premium Country South Africa   My Question or Issue  I've been with Spotify since its inception here in South Africa. Very disappointed that there is no family plan yet and no pl...
  • SkyhawkZA
  • Casual Listener
  • 2766 Views
  • 2 replies
  • 21 likes
  • 2766 Views
  • 2 replies
  • 21 likes

Superuser Contribution "Oops something went wrong!" when trying to cancel Spotify premium.

I'm trying to cancel both mine and my brother's Spotify premium subscriptions via the web browser (which is how we bought it) and we keep getting "Oops something went wrong!" when hitting "Cancel Subscription" I need this canceled ASAP before the acc...

  • Newbie
  • I'm trying to cancel both mine and my brother's Spotify premium subscriptions via the web browser (which is how we bought it) and we keep getting "Oops something went wrong!" when hitting "Cancel Sub...
  • SergioDavid
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium payment doesn't work

Hi, I am trying to activate Premium account for 3 months for 0,99 euro. But my payment just does not work. I have even asked my friends to use their cards they normally use to pay for me but get the same error. ( It is in Czech: the payment was not s...

  • Newbie
  •   Hi, I am trying to activate Premium account for 3 months for 0,99 euro. But my payment just does not work. I have even asked my friends to use their cards they  normally use to pay for m...
  • SergioDavid
  • Roadie
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

Superuser Contribution ME DÍ DE BAJA Y ME SIGUEN COBRANDO

Hola, necesito ayuda.Me dí de baja en Mayo de 2018 y me siguen descontando la promo Spotify de $69ARS mensuales.Peor aún, en mi perfil figura como que tengo Spotify Free. ¿Que debo hacer para que realmente me den de baja?

  • Newbie
  •   Hola, necesito ayuda. Me dí de baja en Mayo de 2018 y me siguen descontando la promo Spotify de $69ARS mensuales. Peor aún, en mi perfil figura como que tengo Spotify Free.    ¿...
  • SergioDavid
  • Roadie
  • 1196 Views
  • 1 replies
  • 0 likes
  • 1196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme sorunu

PlanPremiumCountry TurkeyDeviceiPhone 7 PlusOperating SystemİOS 11 My Question or Issue Kartımda sıkıntı olmamasına rağmen ödeme sorunu veriyor

  • Casual Listener
  • Plan Premium Country  Turkey Device iPhone 7 Plus Operating System İOS 11   My Question or Issue  Kartımda sıkıntı olmamasına rağmen ödeme sorunu veriyor
  • SergioDavid
  • Roadie
  • 399 Views
  • 1 replies
  • 1 likes
  • ödeme yapamıyorum
  • 399 Views
  • 1 replies
  • 1 likes