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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hello.I have a spotify family account with my wife and my two kids.I declared the lost of my credit card two weeks ago, thus the Spotify debit failed and my account was suspended.When I entered a new credit through the Spotify web interface my accoun...
paid for premium but still looks like using free version
Had an email this morning from Spotify saying my latest payment hadn't gone thru. Only reason I can think of is I have recently changed mobile network providers? As there is money in the account and card details are correct. Anyway I logged in and up...
i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium account and i can do nothing in android applicatio...
hi,I'm the owner of our family account on spotify.But on the moment of payment they didn't charges the total price.And now the rest of the members of our family can't listen to premium no more. How can i solve this problem? tnx
I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
Hi! I just signed up for premium and used my PayPal account (free trial ends March 24 and then I'll be charged). I thought I was signing up for the family sharing plan. When I click on it, it wants me to go through PayPal again. My question is, will ...
I'm able to fast forward through songs and go back to a previous song, I looked around and I can't cancel the subscription. I know that the 30 day free trial that I get when I would sign up when it ends it would charge me for the next month after. I ...
I have been charged during February after cancelling my subscription, and this help systemis a hassle.
I canceled my subscription but was still charged, I need my money refunded ASAP. Please and thank you
Hi, could you please me send me the promo. 3 month for $9.99 again? Thank you.
Hi to any one reading,I was billed 4.99 a couple minutes ago but I was told by the website I am not Currently a College student. I don't have any records with 3 pieces of mail but I still have my Student E-mail and Photo I.D.Since this has occured I ...
contrate cuenta premium y se me realizaron 2 cobros, uno de 2,83 dolares y otro de 5,52 dolares. solo contrate cuenta premium como solicito aclarar el problema? raul caceres
Hi. I paid for university premium account (it costs $7.400 cop) but now i see my bank account and they charged $23.000 COP. I don't know what to do, where is my money?
Yesterday my daughter received a suspicious mail from Paypal informing about payment concerning the service of Spotify, which she doesn`t have. Tha mail is a bit concerning for two reasons: 1. She doesn`t have this service and 2. when opening the inv...
All the payment method doesn’t work!!! I’ve tried 2 mastercard and it says payment failed, try another method. I don’t know what to do. Please help.
Dear Spotify Customer Service/Accounts Receivable/Billing:Please reverse the extra $4.99 charged to my bank account on my very first payment tonight while joining the Spotify/Hulu for students. Not happy, too, that it is so difficult to impossible no...
Hi I need help, yesterday I signed up for the Student discount, and I was charged twice $4.99, a total of $10 I’m my bank account when I should of only been charged once. Who do I tell or what I do so one of the charges is removed. Thank you.
How do I pay using a bank card, and not a credit card?
Hello, i was premium user with the family offer, wich nobody on my familly used, so i cancelled it to buy a more chepear one, but after i cancelled it i cant buy anymore premium offers. Thank you