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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60614 Views
  • 25 replies
  • 5 likes
  • 60614 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36361 Views
  • 19 replies
  • 2 likes
  • 36361 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27780 Views
  • 16 replies
  • 3 likes
  • 27780 Views
  • 16 replies
  • 3 likes

Premium Family acount reactivation

Hello.I have a spotify family account with my wife and my two kids.I declared the lost of my credit card two weeks ago, thus the Spotify debit failed and my account was suspended.When I entered a new credit through the Spotify web interface my accoun...

  • Newbie
  • Hello. I have a spotify family account with my wife and my two kids. I declared the lost of my credit card two weeks ago, thus the Spotify debit failed and my account was suspended. When I entered...
  • vmlze
  • Casual Listener
  • 388 Views
  • 1 replies
  • 3 likes
  • 388 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Have I been unsubscribed?

Had an email this morning from Spotify saying my latest payment hadn't gone thru. Only reason I can think of is I have recently changed mobile network providers? As there is money in the account and card details are correct. Anyway I logged in and up...

  • Casual Listener
  • Had an email this morning from Spotify saying my latest payment hadn't gone thru. Only reason I can think of is I have recently changed mobile network providers? As there is money in the account and ...
  • Jack
  • Roadie
  • 1178 Views
  • 3 replies
  • 0 likes
  • 1178 Views
  • 3 replies
  • 0 likes

Payment prenium OK but application dont work

i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium account and i can do nothing in android applicatio...

  • Casual Listener
  • i have buy year prenium after my credit card expire. this payement with my new card is visible on my bank log and in spotify log but application call my to add new payment methode for keep my prenium...
  • Nico
  • Community Legend
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm owner of a family, but my family cant listen

hi,I'm the owner of our family account on spotify.But on the moment of payment they didn't charges the total price.And now the rest of the members of our family can't listen to premium no more. How can i solve this problem? tnx

  • Newbie
  • hi, I'm the owner of our family account on spotify. But on the moment of payment they didn't charges the total price. And now the rest of the members of our family can't listen to premium no more....
  • Jack
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am beeing charged twice per month. No FB subscription and I can't find two subscribptions?

I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?

  • Newbie
  • I am beeing charged twice per month. No FB subscription and I can't find two subscribptions? How can I make sure all Premium subscrioptions on my account is cancelled?
  • Jack
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Moving from Premium to Family Sharing

Hi! I just signed up for premium and used my PayPal account (free trial ends March 24 and then I'll be charged). I thought I was signing up for the family sharing plan. When I click on it, it wants me to go through PayPal again. My question is, will ...

  • Newbie
  • Hi! I just signed up for premium and used my PayPal account (free trial ends March 24 and then I'll be charged). I thought I was signing up for the family sharing plan. When I click on it, it wants m...
  • Nico
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

I dont have premium, but im getting the perks.

I'm able to fast forward through songs and go back to a previous song, I looked around and I can't cancel the subscription. I know that the 30 day free trial that I get when I would sign up when it ends it would charge me for the next month after. I ...

  • Casual Listener
  • I'm able to fast forward through songs and go back to a previous song, I looked around and I can't cancel the subscription.  I know that the 30 day free trial that I get when I would sign up whe...
  • Nico
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Charged this month after cancelling

I have been charged during February after cancelling my subscription, and this help systemis a hassle.

  • Newbie
  • I have been charged during February after cancelling my subscription, and this help system is a hassle. 
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Charged even though I unsubscribed

I canceled my subscription but was still charged, I need my money refunded ASAP. Please and thank you

  • Newbie
  • I canceled my subscription but was still charged, I need my money refunded ASAP. Please and thank you
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

College Student Offer Denied, But Still Paying 4.99?

Hi to any one reading,I was billed 4.99 a couple minutes ago but I was told by the website I am not Currently a College student. I don't have any records with 3 pieces of mail but I still have my Student E-mail and Photo I.D.Since this has occured I ...

  • Newbie
  • Hi to any one reading, I was billed 4.99 a couple minutes ago but I was told by the website I am not Currently a College student. I don't have any records with 3 pieces of mail but I still have my...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution pago doble

contrate cuenta premium y se me realizaron 2 cobros, uno de 2,83 dolares y otro de 5,52 dolares. solo contrate cuenta premium como solicito aclarar el problema? raul caceres

  • Newbie
  • contrate cuenta premium y se me realizaron 2 cobros, uno de 2,83 dolares y otro de 5,52 dolares. solo contrate cuenta premium   como solicito aclarar el problema?   raul caceres
  • moustache1205
  • Newbie
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

Univ student

Hi. I paid for university premium account (it costs $7.400 cop) but now i see my bank account and they charged $23.000 COP. I don't know what to do, where is my money?

  • Newbie
  • Hi. I paid for university premium account  (it costs $7.400 cop) but now i see my bank account and they charged $23.000 COP. I don't know what to do, where is my money? 
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Superuser Contribution Suspicious Mail received

Yesterday my daughter received a suspicious mail from Paypal informing about payment concerning the service of Spotify, which she doesn`t have. Tha mail is a bit concerning for two reasons: 1. She doesn`t have this service and 2. when opening the inv...

  • Newbie
  •     Yesterday my daughter received a suspicious mail from Paypal informing about payment concerning the service of Spotify, which she doesn`t have. Tha mail is  a bi...
  • Jack
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Payment doesn’t work

All the payment method doesn’t work!!! I’ve tried 2 mastercard and it says payment failed, try another method. I don’t know what to do. Please help.

  • Newbie
  • All the payment method doesn’t work!!! I’ve tried 2 mastercard and it says payment failed, try another method. I don’t know what to do. Please help. 
  • JArcher
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billed erroneously on very first Spotify/Hula payment for $4.99

Dear Spotify Customer Service/Accounts Receivable/Billing:Please reverse the extra $4.99 charged to my bank account on my very first payment tonight while joining the Spotify/Hulu for students. Not happy, too, that it is so difficult to impossible no...

  • Regular
  • Dear Spotify Customer Service/Accounts Receivable/Billing: Please reverse the extra $4.99 charged to my bank account on my very first payment tonight while joining the Spotify/Hulu for students.&nbs...
  • kell9363
  • Regular
  • 432 Views
  • 5 replies
  • 0 likes
  • Double Charge
  • 432 Views
  • 5 replies
  • 0 likes

I’ve been charged twice.

Hi I need help, yesterday I signed up for the Student discount, and I was charged twice $4.99, a total of $10 I’m my bank account when I should of only been charged once. Who do I tell or what I do so one of the charges is removed. Thank you.

  • Casual Listener
  • Hi I need help, yesterday I signed up for the Student discount, and I was charged twice $4.99, a total of $10 I’m my bank account when I should of only been charged once. Who do I tell or what I do s...
  • Katiaccx74
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant buy premium

Hello, i was premium user with the family offer, wich nobody on my familly used, so i cancelled it to buy a more chepear one, but after i cancelled it i cant buy anymore premium offers. Thank you

  • Newbie
  • Hello, i was premium user with the family offer, wich nobody on my familly used, so i cancelled it to buy a more chepear one, but after i cancelled it i cant buy anymore premium offers.   Than...
  • MonicaM_Bogota
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes