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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60583 Views
  • 25 replies
  • 5 likes
  • 60583 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36355 Views
  • 19 replies
  • 2 likes
  • 36355 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27772 Views
  • 16 replies
  • 3 likes
  • 27772 Views
  • 16 replies
  • 3 likes

Superuser Contribution ELIMINARON A MIS FAMILIARES DEL PLAN

BUENAS TARDES. MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?

  • Newbie
  • BUENAS TARDES.   MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?
  • MonicaM_Bogota
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Pago sin cuentas activas

Hola! necesito ayuda ya que no se me deja de cobrar spotify y no lo tengo activo en ninguna cuenta. Antes lo usaba, pero ahora desde otra tarjeta se paga spotify familiar. Entonces al no tenerlo activo en ninguna cuenta no puedo darlo de baja por nin...

  • Newbie
  • Hola! necesito ayuda ya que no se me deja de cobrar spotify y no lo tengo activo en ninguna cuenta. Antes lo usaba, pero ahora desde otra tarjeta se paga spotify familiar. Entonces al no tenerlo acti...
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

can't enter month of expiration to update payment

It will not allow me to enter the month of expiration of my credit card. I highlight 12, it doesn't show up in the box, I enter all other information, it tells me to enter the month, and then I cannot even get the drop down menu to show up. I have tr...

  • Casual Listener
  • It will not allow me to enter the month of expiration of my credit card.  I highlight 12, it doesn't show up in the box, I enter all other information, it tells me to enter the month, and then I...
  • Luke
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Not accepting payment

I’m furious with Spotify website. I have been trying every day for about a month with different credit cards and different PayPal account and it won’t except any of them. The page never loads and it just won’t take any form of payment.

  • Casual Listener
  • I’m  furious with Spotify website.  I have been trying every day for about a month with different credit cards and different PayPal account and it won’t except any of them. The page never l...
  • Luke
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Songs from album gone

Hi, I have a playlist of the album "Dark Passion Play" from "Nightwish". Suddenly of the 26 songs on the album only 6 are playable. Everything else has been "greyed out". Is this spotify pulling an album? Or is something wrong on my side? Patrick

  • Newbie
  • Hi,   I have a playlist of the album "Dark Passion Play" from "Nightwish". Suddenly of the 26 songs on the album only 6 are playable. Everything else has been "greyed out". Is this spotify pul...
  • Luke
  • Spotify Star
  • 134 Views
  • 1 replies
  • 1 likes
  • 134 Views
  • 1 replies
  • 1 likes

Subscription & erroneous users!

I have a premium account but have just noticed that my account changed to family in September & a load of random names have been using my account!! I’ve booted them off & should have checked before now but this is annoying!

  • Newbie
  • I have a premium account but have just noticed that my account changed to family in September & a load of random names have been using my account!! I’ve booted them off & should have checked ...
  • Luke
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Can't buy spotify premium?

I've tried getting spotify premium 5 times today. Everytime I've done everything at Paypal and confirmed the payment it sends me back to the spotify site where I can choose my payment method. My status is still on free and I haven't gotten a receipt.

  • Newbie
  • I've tried getting spotify premium 5 times today. Everytime I've done everything at Paypal and confirmed the payment it sends me back to the spotify site where I can choose my payment method. My...
  • Luke
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payments since may 2017, only have one subscription

Hi,I only have one subscription, but Spotify has charged my account double since may 2017. I just found out and have tried to find out if i have two accounts, or why this is happening. Followed the steps on your troubleshoot/help-page, but it seems l...

  • Regular
  • Hi, I only have one  subscription, but Spotify has charged my account double since may 2017. I just found out and have tried to find out if i have two accounts, or why this is happening. Follow...
  • Frederik86
  • Regular
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Change Payment Method

Hello, I have followed the steps to change payment by going to my account and then suscription. but everytime I go to this option it only gives me the option to change my plan (which I won't) or Cancel my suscription (which I don't want to either) is...

  • Regular
  • Hello, I have followed the steps to change payment by going to my account and then suscription. but everytime I go to this option it only gives me the option to change my plan (which I won't) or Canc...
  • Josephsites09
  • Regular
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Purchasing a year of premium then moving countries?

I currently live in Poland, but I'm going to move back to my home country Germany during this year. If I buy a one year-subscription to premium, will it still be available after I move to Germany?

  • Casual Listener
  • I currently live in Poland, but I'm going to move back to my home country Germany during this year. If I buy a one year-subscription to premium, will it still be available after I move to Germany?
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

subscription canceled but debited

Hello,I was debited but i didn't finished my subscription ... why ?

  • Newbie
  • Hello, I was debited but i didn't finished my subscription ... why ?
  • Maxim
  • Spotify Star
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

How cancel subscription of account is not mine but I pay for it

I pay subscription to another account is not mine and I don't use it. So i need to cancel that subscription, is there a form to fill? Please help me. P.S. Sorry for my bad english.

  • Newbie
  • I pay subscription to another account is not mine and I don't use it. So i need to cancel that subscription, is there a form to fill? Please help me.   P.S. Sorry for my bad english.
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card information before the premium ended what can I do to...

  • Casual Listener
  • I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card in...
  • Jack
  • Roadie
  • 174 Views
  • 3 replies
  • 0 likes
  • 174 Views
  • 3 replies
  • 0 likes

Paying for premium, but have "Free" account

Didn't have money for a while, so they couldnt charge me for Premium. Got the money, And they have taken the money from my bank, but I still have "Free subscription" I have tried to log in and out, and checked if i have the right account. But nothing...

  • Newbie
  • Didn't have money for a while, so they couldnt charge me for Premium. Got the money, And they have taken the money from my bank, but I still have "Free subscription" I have tried to log in and out, a...
  • Luke
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy gift card with credit card

I need to buy several gift cards, but I am only able to buy one. First purchase works how it should, but with the second one i get message that my credit card is not working. I am getting crazy whit this. I have tried many times, in different days (a...

  • Casual Listener
  • I need to buy several gift cards, but I am only able to buy one. First purchase works how it should, but with the second one i get message that my credit card is not working. I am getting crazy whit ...
  • Annnika
  • Casual Listener
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Lost account with premium

Hey, I have made two accounts, I don't know why but i have premium on one but the other doesnt and they have the same details so when I put the username and password in it put me in the non-premium account, and I don't remember the email I used for t...

  • Casual Listener
  • Hey, I have made two accounts, I don't know why but i have premium on one but the other doesnt and they have the same details so when I put the username and password in it put me in the non-premium a...
  • Jbongcawil
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Payment failed

Recently my premium student + Hulu subscription expired, so I decided to renew it. I was actually charged for a standard premium account ($10.81) so I decided to contact customer services. A rep from Spotify recommended that they cancel my standard p...

  • Newbie
  • Recently my premium student + Hulu subscription expired, so I decided to renew it. I was actually charged for a standard premium account ($10.81) so I decided to contact customer services. A rep from...
  • 471 Views
  • 0 replies
  • 8 likes
  • 471 Views
  • 0 replies
  • 8 likes

Superuser Contribution Change country and it doesnt work! Help me!

I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am still using the Japanese version of Spotify. It would be very ...

  • Casual Listener
  • I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am s...
  • ZulHarith
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

"Unfortunately, we couldn't confirm that you're a student"

Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.

  • Newbie
  • Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.
  • amirism
  • Roadie
  • 790 Views
  • 1 replies
  • 0 likes
  • 790 Views
  • 1 replies
  • 0 likes