Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
FatihTalha
Casual Listener
90864 Views
56 replies
5 likes

90864 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
4 weeks ago
nacho121
Visitor
11416 Views
24 replies
2 likes

11416 Views
24 replies
2 likes

payment wont go through

Plantrying to get PremiumCountry israelDevicepc (browser) and xaiomi mi 5 (app)Operating Systemmiui(android) and win 10 My Question or Issue im trying to get an upgrade for my account and nothing happen im using Paypal ...i did used this paypal accou...

d-vpbs_bl0z85
Casual Listener
Plan trying to get Premium Country israel Device pc (browser) and xaiomi mi 5 (app) Operating System miui(android) and win 10 My Question or Issue im trying to get an upg...
2018-06-24 3:04:56 PM
2018-06-26 3:45:50 PM
Luke
Spotify Star
353 Views
5 replies
0 likes

353 Views
5 replies
0 likes

Payment for Premium

PlanFree/PremiumCountry PUERTO RICODeviceiphoneOperating SystemiOS 10 My Question or Issue I'm trying to process my payment and I'm getting "not available in my country" message. haven't moved, I live in PR (US territory) and been enjoying this accou...

faa8g8_-0huzd
Casual Listener
Plan Free/Premium Country PUERTO RICO Device iphone Operating System iOS 10 My Question or Issue I'm trying to process my payment and I'm getting "not available in my c...
2018-06-25 2:11:48 AM
2018-06-26 3:43:43 PM
Luke
Spotify Star
353 Views
3 replies
0 likes

353 Views
3 replies
0 likes

Suddenly logged out of Premium account

My Question or Issue So today I was logged out of my active premium account for no reason. I signed up my premium account with my service provider and I called them up and was told my premium subscription is still active. So I reinstalled the app and...

user-removed
Visitor
My Question or Issue So today I was logged out of my active premium account for no reason. I signed up my premium account with my service provider and I called them up and was ...
2018-06-26 8:39:23 AM
2018-06-26 1:13:41 PM
Luke
Spotify Star
965 Views
1 replies
0 likes

965 Views
1 replies
0 likes

Login and account problem

Hi, I have a Samsung Galaxy 8 and when I log in it asks me if I want to go premium. I pay £9.99 a month which is paid through my mobile phone bill. On my Samsung none of my music shows but on my ipad it shows all my music and doesnt ask me to go prem...

oa0nj_k-qfn9a
Newbie
Hi, I have a Samsung Galaxy 8 and when I log in it asks me if I want to go premium. I pay £9.99 a month which is paid through my mobile phone bill. On my Samsung none of my music shows bu...
2018-06-26 9:35:24 AM
2018-06-26 1:12:52 PM
Luke
Spotify Star
211 Views
1 replies
0 likes

211 Views
1 replies
0 likes

Can't change payment method

PlanPremiumCountry GermanyDeviceHP envy 360 (one of three but Im trying to make the changes from this one)Operating SystemWindows 10 My Question or Issue I've just recently moved back to Germany so I'm trying to change my payment method from Canadian...

_tk8ql-mrb4
Casual Listener
Plan Premium Country Germany Device HP envy 360 (one of three but Im trying to make the changes from this one) Operating System Windows 10 My Question or Issue I've just ...
2018-06-25 8:15:55 PM
2018-06-26 1:08:04 PM
Luke
Spotify Star
220 Views
1 replies
1 likes

220 Views
1 replies
1 likes

Solved!! Premium profile not working

Successfully payed and received mail for premium profile, but still not working in none of my profile. Can you check what did I activated?

user-removed
Visitor
Successfully payed and received mail for premium profile, but still not working in none of my profile. Can you check what did I activated?
2018-06-25 10:58:54 AM
2018-06-26 8:15:23 AM
user-removed
Not applicable
326 Views
2 replies
0 likes

326 Views
2 replies
0 likes

Superuser Contribution I cant buy premium

I entered correct details. My billing address matches my country. My card is good for online or foreign and recurring payments. I have enough funds. My card isn't cancelled nor expired. I tried with several cards and browsers, none of them worked. I ...

x-p0_dqdxqzb
Newbie
I entered correct details. My billing address matches my country. My card is good for online or foreign and recurring payments. I have enough funds. My card isn't cancelled nor expired. I tried with ...
2018-06-18 12:16:59 PM
2018-06-26 4:26:49 AM
Alfredo
Roadie
3198 Views
11 replies
1 likes

3198 Views
11 replies
1 likes

OOPS! SOMETHING WENT WRONG PLEASE TRY AGAIN

PlanPremiumCountry USADeviceIphone 7Operating SystemWindows 10 My Question or IssueI have a payed plan right now and i have been trying to cancel it all day, on different devices, but every time i try to do so it just pops up that something went wron...

Makena_e
Casual Listener
Plan Premium Country USA Device Iphone 7 Operating System Windows 10 My Question or Issue I have a payed plan right now and i have been trying to cancel it all day, on differen...
2018-06-26 1:38:47 AM
2018-06-26 2:14:55 AM
Makena_e
Casual Listener
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

problems with the account

My Question or Issue my premium account is gone and all my playlists. It is shown to me that I only have free. I pay since months the contribution of 9.99 € for premium. last week, the contribution was debited to me first. no matter what I do it stay...

99j-tguxd_zz
Casual Listener
My Question or Issue my premium account is gone and all my playlists. It is shown to me that I only have free. I pay since months the contribution of 9.99 € for premium. last w...
2018-06-24 5:01:50 PM
2018-06-25 9:22:07 PM
Luke
Spotify Star
364 Views
3 replies
0 likes

364 Views
3 replies
0 likes

Superuser Contribution Student + 3 month deal

PlanPremiumCountry UKDevicePcOperating SystemWindows 10 Edit: jsut noticed something else, on the premium tab of spotify (https://www.spotify.com/uk/premium/?checkout=false) it still advertised for me to try and but Spotify premium, idk if that's how...

MastersX99
Casual Listener
Plan Premium Country UK Device Pc Operating System Windows 10 Edit: jsut noticed something else, on the premium tab of spotify (https://www.spotify.com/uk/premium/?che...
2018-06-21 8:29:19 PM
2018-06-25 8:51:34 PM
MastersX99
Casual Listener
307 Views
2 replies
0 likes

307 Views
2 replies
0 likes

Solved!! Family invitation - 102 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.

I'm trying to accept the family permium invitation I got from my husband. When I click on the link in the mail (on my mac, chrome ), I fill in all the details and submit the form I see a red box on top of the page stating: 102 - Oeps! Er is iets fout...

chmanteli
Casual Listener
I'm trying to accept the family permium invitation I got from my husband. When I click on the link in the mail (on my mac, chrome ), I fill in all the details and submit the form I se...
2018-06-24 4:34:18 PM
2018-06-25 8:19:59 PM
Luke
Spotify Star
5551 Views
3 replies
0 likes
Account
Premium
Subscription

5551 Views
3 replies
0 likes

Account suddenly doesnt exist

PlanPremiumCountryUKDeviceSamsung Galaxy S6 Operating SystemNot sure, most recent one My Question or Issue My Spotify stopped working last night suddenly. I reinstalled and it refused to recognise the username or any email addresses. I am paying for ...

user-removed
Visitor
Plan Premium Country UK Device Samsung Galaxy S6 Operating System Not sure, most recent one My Question or Issue My Spotify stopped working last night suddenly. I reins...
2018-06-24 11:05:50 AM
2018-06-25 7:43:55 PM
Luke
Spotify Star
347 Views
1 replies
0 likes

347 Views
1 replies
0 likes

Family to single

Hi, I have a Family Subscription but only one of us now uses Spotify. My question is can we change the Family membership to a single for one of the family members without losing all of their playlists etc? Any advice that fully received....

t2-12_k874q3a
Newbie
Hi, I have a Family Subscription but only one of us now uses Spotify. My question is can we change the Family membership to a single for one of the family members without losing all of their playlist...
2018-06-25 6:29:44 PM
2018-06-25 7:27:21 PM
Luke
Spotify Star
139 Views
1 replies
0 likes

139 Views
1 replies
0 likes

I paid but my account was not premium

I paid 0.99tl for 3 months b7t my account was not premium

5w1_3nkzy-23q
Newbie
I paid 0.99tl for 3 months b7t my account was not premium <removed sensitive information>
2018-06-23 6:50:30 AM
2018-06-25 7:24:29 PM
Luke
Spotify Star
385 Views
3 replies
0 likes

385 Views
3 replies
0 likes

Superuser Contribution CANT USE PREMIUM ACC IN A DIFFERENT DEVICE

PlanPremiumCountry ARGENTINADeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Just played for Premium and I shared my account with my sister overseas and she is not able to use the PREMIUM for downloading music and listening off lin...

c_n-7mx8g1zbm
Newbie
Plan Premium Country ARGENTINA Device Samsung Galaxy S8 Operating System Android My Question or Issue Just played for Premium and I shared my account with my sister overs...
2018-06-23 1:25:44 AM
2018-06-25 6:05:19 PM
SergioDavid
Roadie
179 Views
1 replies
0 likes

179 Views
1 replies
0 likes

Spotify Premium

Hi,I just bought spotify prenium. Though, I realised that I had taken the wrong one. I chose the regular spotify prenium but I wanted the family one at 14,99$. I cancelled my regular spotify prenium and I would like to have the family version. Will I...

3dcvpt_-sgys1
Newbie
Hi, I just bought spotify prenium. Though, I realised that I had taken the wrong one. I chose the regular spotify prenium but I wanted the family one at 14,99$. I cancelled my regular spotify preniu...
2018-06-24 9:15:00 PM
2018-06-25 5:51:03 PM
calinn
Composer
203 Views
1 replies
0 likes

203 Views
1 replies
0 likes

Superuser Contribution Cuenta Premium

Pago una cuenta Premium, y a uno de mis familiares le han cerrado siempre la cuenta y lo desvinculan del plan, he probado con varias cuentas en el mismo movil y siempre terminan desvinculando la cuenta del mismo móvil, aun cuando los datos y las dire...

-pp_0rwpe59h
Casual Listener
Pago una cuenta Premium, y a uno de mis familiares le han cerrado siempre la cuenta y lo desvinculan del plan, he probado con varias cuentas en el mismo movil y siempre terminan desvinculando la cuen...
2018-06-23 5:26:22 AM
2018-06-25 5:45:39 PM
SergioDavid
Roadie
259 Views
1 replies
0 likes

259 Views
1 replies
0 likes

Superuser Contribution wrong payment option

I accidentally clicked a wrong payment option for a bank, it provided me with a voucher i had to pay. Do i need to cancel it or leave it there and just don't pay it?

pxtxtxs
Newbie
I accidentally clicked a wrong payment option for a bank, it provided me with a voucher i had to pay. Do i need to cancel it or leave it there and just don't pay it?
2018-06-23 6:51:57 AM
2018-06-25 5:38:51 PM
SergioDavid
Roadie
179 Views
1 replies
0 likes

179 Views
1 replies
0 likes

Superuser Contribution Spotify Premium promo subscription 3 months for Php 9.00

PlanPremiumCountry IndonesiaDeviceXiaomi Redmi Note 4Operating SystemAndroid 7.0 My Question or Issue The promo said that i can get premium account for IDR 4990 for 3 monthI only get 1 day

dt0o-s_3ptqu5
Newbie
Plan Premium Country Indonesia Device Xiaomi Redmi Note 4 Operating System Android 7.0 My Question or Issue The promo said that i can get premium account for IDR 4990 for...
2018-06-23 11:26:18 AM
2018-06-25 5:34:36 PM
SergioDavid
Roadie
490 Views
2 replies
0 likes

490 Views
2 replies
0 likes

Pricing

PlanPremiumCountry: Canada Device(IPhone 6s) My Question or IssueDoes Spotify offer its customer price matching option on its premium package?

xt-mvhg9l_m1
Newbie
Plan Premium Country: Canada Device (IPhone 6s) My Question or Issue Does Spotify offer its customer price matching option on its premium package?
2018-06-25 5:17:16 PM
2018-06-25 5:25:58 PM
calinn
Composer
141 Views
1 replies
0 likes

141 Views
1 replies
0 likes

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