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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5275 Views
  • 23 replies
  • 2 likes
  • 5275 Views
  • 23 replies
  • 2 likes

Superuser Contribution Subscription for Spotify not working

I am registered with Spotify via third-party through my cell phone provider. It worked all day yesterday I downloaded all my music but when I woke up this morning it wasn’t working still logged in and saying I was on a free subscription. I contacted ...

  • Newbie
  • I am registered with Spotify via third-party through my cell phone provider.  It worked all day yesterday I downloaded all my music but when I woke up this morning it wasn’t working still logged...
  • SergioDavid
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution I kept on trying to pay my bill not nowhening that the payment kept coming out my account how do i g

I was trying to pay my bill not not nowhening that everytime I tryed to put my payment threw I was being charged how and when do I try and get my money back

  • Newbie
  • I was trying to pay my bill not not nowhening that everytime I tryed to put my payment threw I was being charged how and when do I try and get my money back
  • SergioDavid
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

Saya melakukan pembayaran spotify premium melaluin pulsa kartu XL, pulsa saya sudah berhasil tertarim tetapi akun saya belum juga premium, bagaimana cara mengatasinya?

  • Newbie
  • Saya melakukan pembayaran spotify premium melaluin pulsa kartu XL, pulsa saya sudah berhasil tertarim tetapi akun saya belum juga premium, bagaimana cara mengatasinya?
  • SergioDavid
  • Roadie
  • 252 Views
  • 1 replies
  • 1 likes
  • 252 Views
  • 1 replies
  • 1 likes

Superuser Contribution Necesito dar de baja

Hola! Quiero dar de baja mi cuenta familiar premium pero dice que no soy la propietaria cuando en realidad lo soy.Necesito ayuda ya!

  • Newbie
  • Hola! Quiero dar de baja mi cuenta familiar premium pero dice que no soy la propietaria cuando en realidad lo soy. Necesito ayuda ya!
  • SergioDavid
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron 2 veces

Me cobraron 2 cuentas y una estoy usando la otra no...pence que si la dejaba de usar no me la ivan a cobrae...¿como le doy de baja a la qie esta inactiva?porque cambie de telefono y quedo en ese telefono(ya formateado) la cuenta

  • Newbie
  • Me cobraron 2 cuentas y una estoy usando la otra no...pence que si la dejaba de usar no me la ivan a cobrae...¿como le doy de baja a la qie esta inactiva?porque cambie de telefono y quedo en ese tele...
  • SergioDavid
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verifying student and free trial inquiry

Im done with Itunes, i've struggled for years to deal with its terrible program and today I decided enough is enough, im willing to pay the 5$ a month to free myself from Apple's cage. I had to go through a verification process where I uploaded proof...

  • Casual Listener
  • Im done with Itunes, i've struggled for years to deal with its terrible program and today I decided enough is enough, im willing to pay the 5$ a month to free myself from Apple's cage.    ...
  • SergioDavid
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha de pagamento

Estou tendo problemas para pagar meu Spotify...toda a vez q tento mudar para boleto parece essa campo vermelho

  • Newbie
  • Estou tendo problemas para pagar meu Spotify...toda a vez q tento mudar para boleto parece essa campo vermelho      
  • SergioDavid
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAYMENTS???

Charged on the 5/8/2018 - my spotify account says Your Premium plan will end on 5/13/18 and you will no longer have offline, ad-free music. Resubscribe to keep the tunes flowing. so I get 5 days for my "PREMIUM SERVICE" Ridiculous !!! Please explain ...

  • Newbie
  • Charged on the 5/8/2018 - my spotify account says    Your Premium plan will end on 5/13/18 and you will no longer have offline, ad-free music. Resubscribe to keep the tunes flow...
  • SergioDavid
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Buenos Días!!Tengo problemas para pagar mi cuenta de Plan familiar Premium. Mi suscripción volvió a ser FREE sin mi autorización ya intente actualizar mi tarjeta ya que no tengo problemas con ella marque al banco y me dijeron que esta bien, intente c...

  • Newbie
  • Buenos Días!! Tengo problemas para pagar mi cuenta de Plan familiar Premium. Mi suscripción volvió a ser FREE sin mi   autorización ya intente actualizar mi tarjeta ya que no tengo problemas co...
  • SergioDavid
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscripcón de estudiante no aprobada

He solicitado dos veces el descuento de estudiantes, aportando pruebas oportunas de mi condición de estudiante. No obstante no he recibido ni la aprobación del descuento ni siquiera un mail advirtiendo que se ha denegado. Así mismo tampoco se me ha i...

  • Newbie
  • He solicitado dos veces el descuento de estudiantes, aportando pruebas oportunas de mi condición de estudiante. No obstante no he recibido ni la aprobación del descuento ni siquiera un mail advirtien...
  • SergioDavid
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

student account - forgot to renew

I forgot to renew my student account and got charged for $10 instead of the $5. if I renew my subscription will they take away the charge for $10 and make it $5 instead? I'm not sure how to go about doing this either. thank you!

  • Newbie
  • I forgot to renew my student account and got charged for $10 instead of the $5. if I renew my subscription will they take away the charge for $10 and make it $5 instead? I'm not sure how to go a...
  • Maxim
  • Spotify Star
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Charged for school discount and full preium

After clicking onto the spotify home page I saw a student discount and went through it to see if TAFE students were eligible, I first put my account details in and then saw a message telling me I was not charged for the student discount so I then lef...

  • Newbie
  • After clicking onto the spotify home page I saw a student discount and went through it to see if TAFE students were eligible, I first put my account details in and then saw a message telling me I was...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Is about my payment

Can y’all give an extra 3-4 days when I get more money 

  • Newbie
  • Can y’all give an extra 3-4 days when I get more money 
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Renewal spotify family

If my Family want to renewal automatically Spotify family what we can do? I suppose nothing? isn't it? Only waiting the renewal. At the same price?

  • Newbie
  • If my Family want to renewal automatically Spotify family what we can do? I suppose nothing? isn't it? Only waiting the renewal. At the same price?  
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Unlinked my facebook account

So because Spotiamp hijacked my spotify account i unlinked my facebook account from my spotify account. But at the same time i lost my premium account and my family account even i pay for them. How to fix this? I linked facebook account again but the...

  • Visitor
  • So because Spotiamp hijacked my spotify account i unlinked my facebook account from my spotify account. But at the same time i lost my premium account and my family account even i pay for them. How t...
  • user-removed
  • Not applicable
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Neues handy

Hallo zusammen, ich nutze Spotify Premium bereits seit geraumer Zeit. Seit Januar habe ich ein neues Handy und seit dem sind alle Spotify Daten weg. Ich habe den Account auf dem alten Handy abgemeldet und mich mit meinen Daten auf dem neuen Handy ang...

  • Casual Listener
  • Hallo zusammen, ich nutze Spotify Premium bereits seit geraumer Zeit. Seit Januar habe ich ein neues Handy und seit dem sind alle Spotify Daten weg. Ich habe den Account auf dem alten Handy abgemelde...
  • jubech
  • Casual Listener
  • 3137 Views
  • 2 replies
  • 0 likes
  • 3137 Views
  • 2 replies
  • 0 likes

i buy premium but my accaunt not to be premium

i wanted to upgrade my account with student price and spofity take my money in my card but i didnt be premium why actually i forego i want my money back please help me for this

  • Visitor
  • i wanted to upgrade my account with student price and spofity take my money in my card but i didnt be premium why actually i forego i want my money back  please help me for this
  • Luke
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Pricing Canada

Hi, i paid for premium after submitting my student documentation - can u pls ensure I get a refund for the difference and am charged the student rate going forward?

  • Casual Listener
  • Hi,   i paid for premium after submitting my student documentation - can u pls ensure I get a refund for the difference and am charged the student rate going forward?
  • emriekki
  • Casual Listener
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Can't join family subscription

I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask from community and can't ask from spotify. How the *...

  • Casual Listener
  • I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask f...
  • reglyjo
  • Casual Listener
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Premium Spotify

I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive the Spotify premium that I am already paying for?

  • Newbie
  • I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive...
  • Bethany_Dawn
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes