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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5199 Views
  • 23 replies
  • 2 likes
  • 5199 Views
  • 23 replies
  • 2 likes

Can't join family subscription

I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask from community and can't ask from spotify. How the *...

  • Casual Listener
  • I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask f...
  • reglyjo
  • Casual Listener
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Premium Spotify

I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive the Spotify premium that I am already paying for?

  • Newbie
  • I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive...
  • Bethany_Dawn
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reactivating hulu account

My account for student discount got changed to normal a month ago since i forgot to renew it. I did it and waited a month to switch back like it said. Fast forward a month later and im trying to use my hulu account and it doesnt work.

  • Newbie
  • My account for student discount got changed to normal a month ago since i forgot to renew it. I did it and waited a month to switch back like it said. Fast forward a month later and im trying to use ...
  • eveclaire
  • Newbie
  • 4158 Views
  • 2 replies
  • 0 likes
  • Hulu
    reactivate
    student account
  • 4158 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dirección de email de Spotify

Hola,Estoy buscando una dirección de email para contactar a alguién del equipo de Spotify que me pueda ayudar con un problema de pago que supuestamente tengo. Me llegó un email para confirmar mis datos de pago porque no se había realizado mi pago, pe...

  • Casual Listener
  • Hola, Estoy buscando una dirección de email para contactar a alguién del equipo de Spotify que me pueda ayudar con un problema de pago que supuestamente tengo. Me llegó un email para confirmar mis d...
  • SergioDavid
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify universitarios

Invertí en la suscripción premium para estudiantes, hice todo el procedimiento, mande mis datos y documentos para validar que estoy estudiando y no se me activo la suscripción pero si me quitaron el dinero, estoy muy molesta! Quiero que me hagan un r...

  • Casual Listener
  • Invertí en la suscripción premium para estudiantes, hice todo el procedimiento, mande mis datos y documentos para validar que estoy estudiando y no se me activo la suscripción pero si me quitaron el ...
  • SergioDavid
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelé la subscripcion premium y me volvieron a cobrar

Hola, mi pregunta es que debo hacer?? contrate la promocion de 3 meses por $9 pesos mexicanos, una vez terminada la promocion premium la cancele, pero se me realizo el cargo de $99 pesos mexicanos y mando mensaje a soporte pero me dicen que debo vali...

  • Newbie
  • Hola, mi pregunta es que debo hacer?? contrate la promocion de 3 meses por $9 pesos mexicanos, una vez terminada la promocion premium la cancele, pero se me realizo el cargo de $99 pesos mexicanos y ...
  • SergioDavid
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago Spotify y no puedo usar premiun

Llevan dos meses cobrándome Spotify premium y no puedo usarlo donde tengo que reclamar para que me devuelvan las dos cuotas de 9'99€?

  • Newbie
  • Llevan dos meses cobrándome Spotify premium y no puedo usarlo donde tengo que reclamar para que me devuelvan las dos cuotas de 9'99€?
  • SergioDavid
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Mobile Credit Subscription

Hello. I'm trying to subscribe to Spotify Premium by the Smart Service and everytime I tap 'subscribe' it keeps saying "Oops! Something went wrong. Please try again or contact our support team." I've been trying for two days and nothing has changed. ...

  • Casual Listener
  • Hello. I'm trying to subscribe to Spotify Premium by the Smart Service and everytime I tap 'subscribe' it keeps saying "Oops! Something went wrong. Please try again or contact our support team." I've...
  • Kizumaki
  • Newbie
  • 6131 Views
  • 3 replies
  • 2 likes
  • 6131 Views
  • 3 replies
  • 2 likes

Living abroad.

Hi. I’m from Israel but for now living in Poland.I tried to subscribe with my credit card from Israel (the only one I have), I got a message that it’s impossible to pay with a card from another country. Also when I tried to change the country in a th...

  • Casual Listener
  • Hi. I’m from Israel but for now living in Poland. I tried to subscribe with my credit card from Israel (the only one I have), I got a message that it’s impossible to pay with a card from another cou...
  • Maxim
  • Spotify Star
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't extend premium using cellular data currency anymore? Please help..

Yesterday, an email came to me saying they are not able to charge me because I had insufficient amount of currency (XL AXIATA PULSA), but then I top-up my currency, enough to get premium for another month. However the purchase with cellular data curr...

  • Newbie
  • Yesterday, an email came to me saying they are not able to charge me because I had insufficient amount of currency (XL AXIATA PULSA), but then I top-up my currency, enough to get premium for another ...
  • SergioDavid
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium off desde sábado dia 09/04/2018

Boa tarde, afetuei o pagamento da assinatura no sábado dia 09/04/2018 via débito automático e até agora meu Spotify não atualizou. Grato.

  • Newbie
  • Boa tarde, afetuei o pagamento da assinatura no sábado dia 09/04/2018 via débito automático e até agora meu Spotify não atualizou.   Grato.
  • SergioDavid
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restricted songs available on premium trial.

I was listening to some rockin toons by Rush while using Spotify free, but since I signed up to the premium these songs are no longer available. I've checked with a friend and these songs are available to him so it's just me it seems. I need to Rock

  • Newbie
  • I was listening to some rockin toons by Rush while using Spotify free, but since I signed up to the premium these songs are no longer available. I've checked with a friend and these songs are availab...
  • SergioDavid
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble de mi cuenta

Buenas Spotify. Queria notificarles, que se me hizo un doble rebajo en mi cuenta bancaria de la suscripción premiun, que solución tienen para estos casos, gracias quedó al tanto de la respuesta. [Mod edit - phone number] *snip* Atentamente Aaron Roja...

  • Visitor
  • Buenas Spotify.   Queria notificarles, que se me hizo un doble rebajo en mi cuenta bancaria de la suscripción premiun, que solución tienen para estos casos, gracias quedó al tanto de la resp...
  • SergioDavid
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago en oxxo aun vigente 16 de abril 2018

Hola buenos dias hace 2 horas que se terminó la oferta pero aún me sigue apareciendo, la oferta me aparece cuando quiero realizar mi pago en el oxxo. Ya la página me dio la factura para poder realizar mi pago en el oxxo, si pago aún tendre mi mes gra...

  • Newbie
  • Hola buenos dias hace 2 horas que se terminó la oferta pero aún me sigue apareciendo, la oferta me aparece cuando quiero realizar mi pago en el oxxo. Ya la página me dio la factura para poder realiza...
  • SergioDavid
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Spotify is raising its prices in Norway

I understand that Norwegians as a whole are rich and that the projected ammount of people leaving your services due to an increase in prices would be low. But why increase prices in just one area? I don't enjoy being singled out as your cash-cow, esp...

  • Casual Listener
  • I understand that Norwegians as a whole are rich and that the projected ammount of people leaving your services due to an increase in prices would be low.  But why increase prices in just one ar...
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Superuser Contribution Visa Green Dot Card repeatedly rejected

Has anybody else been completely hung out to dry by Spotify lately? My payment failed when I attempted to access Premium with my Visa Green Dot card. After looking online, I saw on Spotify's own list of acceptable payment methods that Visa debit card...

  • Newbie
  • Has anybody else been completely hung out to dry by Spotify lately?   My payment failed when I attempted to access Premium with my Visa Green Dot card. After looking online, I saw on Spotify's...
  • SergioDavid
  • Roadie
  • 1184 Views
  • 3 replies
  • 0 likes
  • 1184 Views
  • 3 replies
  • 0 likes

Superuser Contribution ya me cobraron mi mensualidad y aun así dice que sigue sin pasar mi pago

Me cobraron el día que tenía que ser mi mensualidad y aun así me sigue mandando que no procede el pago que hago?

  • Newbie
  • Me cobraron el día que tenía que ser mi mensualidad y aun así me sigue mandando que no procede el pago que hago?
  • SergioDavid
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Out of nowhere my premium subscription was canceled.

Dear spotify, this night I received an e-mail from Sony telling that my subscription was canceled because of delayed payment. The point is, my account uses automatic payment, and it’s been like that for more than 2 years now. Also I said Sony because...

  • Newbie
  • Dear spotify, this night I received an e-mail from Sony telling that my subscription was canceled because of delayed payment. The point is, my account uses automatic payment, and it’s been like that ...
  • SergioDavid
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Never use spotify but charged me 9 dollors every month

I am a fido user who have never used spotify, however, I was charged 9 dollors every month since september 2017. I called fido and want to cancel the spotify and get my refund but they told me to connect with spotify to solve the problem. So I create...

  • Newbie
  • I am a fido user who  have never used spotify, however, I was charged 9 dollors every month since september 2017. I called fido and want to cancel the spotify and get my refund but they told me ...
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes