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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129091 Views

69 replies

9 likes

Premium for Family
  • 129091 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57683 Views

87 replies

4 likes

  • 57683 Views
  • 87 replies
  • 4 likes

Accidentally logged out of premium and forgot password

PlanPremiumCountry CanadaDevice(Samsung Galaxy 7)Operating System(Android) My Question or Issue So I got my premium account back in December 2017 for 1 year. A few days ago I accidentally logged out of the account. I also forgot my password for the a...

Newbie

Plan Premium Country  Canada Device (Samsung Galaxy 7) Operating System (Android)   My Question or Issue  So I got my premium account back in December 2017 for 1 year. A few ...

jsannn

Community Legend

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

Student subscription

PlanPremiumCountryUs DeviceSamsung tabletOperating SystemWindows 10 My Question or Issue My premium plan renews on the 26th, I want to change to the student plan... Will I lose the month I just paid for and have to pay $5 or will Spotify wait until t...

Newbie

  Plan Premium Country Us  Device Samsung tablet Operating System Windows 10   My Question or Issue  My premium plan renews on the 26th, I want to change to the student...

Maxim

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Missing Playlist

PlanPremiumCountry USDeviceLaptopOperating SystemWindows 10 My Question or IssueI spent hours creating my wedding playlist and now I have no playlists associated with my account! Where could it be??

Newbie

Plan Premium Country  US Device Laptop Operating System Windows 10   My Question or Issue I spent hours creating my wedding playlist and now I have no playlists associated with my...

jsannn

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

re trying to get premium radio

PlanFree/PremiumCountry Device(lap topOperating System(windows ten My Question or Issue

Music Fan

Plan Free/Premium Country   Device (lap top Operating System (windows ten   My Question or Issue  

chappie60

Music Fan

2668 Views

27 replies

0 likes

  • 2668 Views
  • 27 replies
  • 0 likes

Solved!! Payment not correct (Premium for students)

Good Morning.I have the Premium for Students subscription.I payed the amount of 4,99 euros several months but this month Spotify charged me 9,99 euros instead of 4,99 euros (I am still a student).I want a refund for the difference paid. I cannot affo...

Casual Listener

Good Morning. I have the Premium for Students subscription. I payed the amount of 4,99 euros several months but this month Spotify charged me 9,99 euros instead of 4,99 euros (I am still a student)...

kj_furrowedbrow

Regular

657 Views

3 replies

0 likes

  • 657 Views
  • 3 replies
  • 0 likes

Solved!! Will I still get the free trial?

So I haven't used my free trial yet, and my friend got me a gift card, so I would like to know: If I use the gift card, will I get the free trial or will it just charge the card immediately?

Newbie

So I haven't used my free trial yet, and my friend got me a gift card, so I would like to know: If I use the gift card, will I get the free trial or will it just charge the card immediately?

Maxim

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium 129.00 for 3 months

Plan Premium Country Philippines Device Huawei Nova 2i Operating System Android 8.0 My Question or Issue I have a complain regarding on your promo. Spotify Premium for only 129.00 peso for 3 months. When I saw the ad on my Spotify account, I made an ...

Newbie

Plan Premium Country  Philippines Device Huawei Nova 2i Operating System Android 8.0   My Question or Issue  I have a complain regarding on your promo. Spotify Prem...

JulianA_Bogota

Roadie

1544 Views

1 replies

0 likes

  • 1544 Views
  • 1 replies
  • 0 likes

Can't pay for PREMIUM!!

Hi. I'm from Romania and I sign up in Spotify 3 weeks ago. I have a FREE PLAN because I can't BUY THE PREMIUM PLAN. When I write my info about credit card in spotify site, this shows up "payment failed. try again or use a different payment method". I...

Visitor

Hi. I'm from Romania and I sign up in Spotify 3 weeks ago. I have a FREE PLAN because I can't BUY THE PREMIUM PLAN. When I write my info about credit card in spotify site, this shows up "payment fail...

user-removed

Not applicable

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de plan de telefonia a tarjeta de credito personal

Buenas, Tenia el plan premium a traves de una telefonia que ya no utilizo ahora y quiero seguir teniendo premiun a traves de mi tarjeta y no me acepta en mi usuario! ayuda por favor

Newbie

    Buenas,  Tenia el plan premium a traves de una telefonia que ya no utilizo ahora y quiero seguir teniendo premiun a traves de mi tarjeta y no me acepta en mi usuario! ayuda por ...

JulianA_Bogota

Roadie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Cobrança Errada

Estou num grupo familia faz 3 meses, porém não parou de cobrar o meu spotify premium, não sou o majoritário do grupo familia, portanto não é o meu cartão que está cobrando, porém, no site do spotify consta como membro do grupo familiar e nos recibos ...

Newbie

Estou num grupo familia faz 3 meses, porém não parou de cobrar o meu spotify premium, não sou o majoritário do grupo familia, portanto não é o meu cartão que está cobrando, porém, no site do spotify ...

Bittencourt

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cartão de débito não aceito

Fui tentar fazer o pagamento pelo cartão de débito e pediu pra colocar um de crédito, o que não faz o menor sentido

Casual Listener

Fui tentar fazer o pagamento pelo cartão de débito e pediu pra colocar um de crédito, o que não faz o menor sentido

Alfredo

Roadie

615 Views

3 replies

0 likes

  • 615 Views
  • 3 replies
  • 0 likes

Subscription and logging in failure

PlanPremiumCountry South AfricaDeviceLenovo Tablet Yoga 2Operating SystemAndroid My Question or Issue I am having problems logging into my Spotify premium account on my tablet. When i login with the same account details on the website it shows that i...

Visitor

  Plan Premium Country  South Africa Device Lenovo Tablet Yoga 2 Operating System Android   My Question or Issue   I am having problems logging into my Spotify premium...

Luke

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

If I take a break from Premium and then come back will my Saved Library be restored?

Plan: Premium/FreeCountry: USA My Question:Considering taking a break from Spotify for a month or two. If I cancel my premium account then return after a few months will my Saved Library be restored? Or will I need to rebuild it?

Casual Listener

Plan: Premium/Free Country: USA     My Question: Considering taking a break from Spotify for a month or two. If I cancel my premium account then return after a few months will my ...

TechManiac

Gig Goer

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

I can't buy spotify premium

Whenever I try to buy spotify premium I get such a notification: Payment could not be processed. Try again or use other payment methods. Ask for help.

Newbie

Whenever I try to buy spotify premium I get such a notification: Payment could not be processed. Try again or use other payment methods. Ask for help.

Luke

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit button

PlanFree/PremiumCountry Canada Device(lap top, Windows 10,etc.) My Question or Issue re payment made through pay pal

Music Fan

Plan Free/Premium Country Canada   Device (lap top , Windows 10,etc.)   My Question or Issue  re payment made through pay pal

chappie60

Music Fan

1336 Views

10 replies

0 likes

  • 1336 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify robbery

So as the pictures uploaded. It’s been over two years when I’ve subscribed Spotify premium and I’ve noticed that they charge on my iTunes account as well and my PayPal. Is there anyone could help with this matter? I am currently stationed overseas an...

Newbie

        So as the pictures uploaded. It’s been over two years when I’ve subscribed Spotify premium and I’ve noticed that they charge on my iTunes account as well and my Pa...

SergioDavid

Roadie

688 Views

1 replies

0 likes

  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member of Spotify Premium Family - still paying for Premium solo

PlanPremium familyCountry BelgiumDevice Motorola 3g My Question or IssueLast month I became part of a Premium Family account (before the 25th of May). I can see now on my bank note of 25/05 that I am still being charged 9,99 euro (I had my Spotify Pr...

Newbie

Plan Premium family Country  Belgium Device   Motorola 3g   My Question or Issue Last month I became part of a Premium Family account (before the 25th of May). I can see now o...

SergioDavid

Roadie

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Help meee please

I am not able to sign premium spotify in my application"Spotify Premium can’t be purchased in this app"Please help me, I pray for please because I wanna Buy Premium spotify

Casual Listener

I am not able to sign premium spotify in my application "Spotify Premium can’t be purchased in this app" Please help me, I pray for please because I wanna Buy Premium spotify  

-dn1errnr_por

Casual Listener

402 Views

2 replies

0 likes

  • 402 Views
  • 2 replies
  • 0 likes