Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 175409 Views
- 114 replies
- 12 likes
- 175409 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19588 Views
- 27 replies
- 4 likes
- 19588 Views
- 27 replies
- 4 likes
When I redeem my code, it says hit the limit for the months.
My Question or IssueI bought the Spotify gift card. When I redeem the code, it says I have hit the limit for the months of Spotify. Actually I bought the 12months card for 576HKD in Spotify HK. I don’t know how to solve this. And. I haven’t found any...
- My Question or Issue I bought the Spotify gift card. When I redeem the code, it says I have hit the limit for the months of Spotify. Actually I bought the 12months card for 576HKD in Spotify HK. I d...
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- Casual Listener
- 606 Views
- 2 replies
- 0 likes
- 606 Views
- 2 replies
- 0 likes
Error when stopping Premium subscription
I want to stop my premium subscription before it will be automatically prolonged tomorrow. However, the website gives an error and tells me to try again later every time I try. What should I do?PlanFree/PremiumCountry Netherlands
- I want to stop my premium subscription before it will be automatically prolonged tomorrow. However, the website gives an error and tells me to try again later every time I try. What should I do? Pla...
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- Spotify Star
- 503 Views
- 8 replies
- 0 likes
- 503 Views
- 8 replies
- 0 likes
Premium
I am paying 9.99 per month from my bank for premium but it says I only have the Free. I've tried reloading with no luck.
- I am paying 9.99 per month from my bank for premium but it says I only have the Free. I've tried reloading with no luck.
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- Spotify Star
- 315 Views
- 3 replies
- 0 likes
- 315 Views
- 3 replies
- 0 likes
Premium Family
For approx a year my husband has been paying for premium family which my son and I have both have had access too. We all live at the same address and this past week, both my son and I have not been able to access our premium account on our android ph...
- For approx a year my husband has been paying for premium family which my son and I have both have had access too. We all live at the same address and this past week, both my son and I have no...
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
subscription tiers
I don't listen to a lot of music so $9.99/mo is expensive. Is it possible that we have a tiered subscription? Perhaps something like $2.99 or $4.99/mo for 5 hours or 10 hours per month?
- I don't listen to a lot of music so $9.99/mo is expensive. Is it possible that we have a tiered subscription? Perhaps something like $2.99 or $4.99/mo for 5 hours or 10 hours per month?
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- Spotify Star
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
I do have premium but I can not listen offline
best spotify,I come drom the netherlands. i have bought premium, but now if I do not have Wi-Fi, I'm offline. can you solve this problem? I like to hear it. My device is iPhone 6Lucas
- best spotify, I come drom the netherlands. i have bought premium, but now if I do not have Wi-Fi, I'm offline. can you solve this problem? I like to hear it. My device is iPhone 6 Lucas
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- Spotify Star
- 238 Views
- 2 replies
- 0 likes
- 238 Views
- 2 replies
- 0 likes
payment problem
The payment for the upgrade is not being accepted even though all the cards I tried are actually working. Ridiculous. Help.
- The payment for the upgrade is not being accepted even though all the cards I tried are actually working. Ridiculous. Help.
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- Spotify Star
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Why can I no longer play all tracks from Evanescence's 2011 self titled album?
PlanPremiumCountry Honduras Device(Macbook Pro summer 2016)Operating System(iOS 11.4.1, MacOS High Sierra) My Question or Issue I can't play a bunch of songs from the 2011 Evanesence self titled album as of this week, August 10th 2018. Last week I co...
- Plan Premium Country Honduras Device (Macbook Pro summer 2016) Operating System (iOS 11.4.1, MacOS High Sierra) My Question or Issue I can't play a bunch of songs f...
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- Spotify Star
- 324 Views
- 1 replies
- 0 likes
- 324 Views
- 1 replies
- 0 likes
Superuser Contribution Can't get past the Student Verified screen
My subscription to student spotify premium with hulu didn't renew becasue my card didn't work and I didn't put a new card in in time to keep my premium. So now I'm trying to get my student premium with hulu back and whenever I click premium for stude...
- My subscription to student spotify premium with hulu didn't renew becasue my card didn't work and I didn't put a new card in in time to keep my premium. So now I'm trying to get my student premium wi...
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- Not applicable
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes
Gift purchase broken
Been trying for last hour to buy a gift subscription for someone. Tried 2 browsers and 2 devices, fill in all info, hit Continue, and it just refreshes the page back to selecting what sort of subscription and entering personal info. No error message,...
- Been trying for last hour to buy a gift subscription for someone. Tried 2 browsers and 2 devices, fill in all info, hit Continue, and it just refreshes the page back to selecting what sort of subscri...
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- Newbie
- 314 Views
- 2 replies
- 2 likes
- 314 Views
- 2 replies
- 2 likes
Solved!! I just need to know how long my 10$ premium card will last me
10$ green Spotify card how many months of premium will I get
- 10$ green Spotify card how many months of premium will I get
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- Spotify Star
- 4573 Views
- 1 replies
- 0 likes
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Premium
- 4573 Views
- 1 replies
- 0 likes
Superuser Contribution Signed up for 60 Day Trial
PlanFree/Premium - 60 Day Trial Promotion (That ends today)Country United StatesDeviceWindows PCOperating SystemWindows 10 My Question or Issue I signed up for the 60 Day Trial promotion today and only got 30 days, I've never signed up for the 30 Day...
- Plan Free/Premium - 60 Day Trial Promotion (That ends today) Country United States Device Windows PC Operating System Windows 10 My Question or Issue I signed up for th...
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- Not applicable
- 342 Views
- 1 replies
- 0 likes
- 342 Views
- 1 replies
- 0 likes
Solved!! Student Discount for Graduate School
PlanPremium (StudentCountry US My Question or Issue I've had my student discount for about 3 years now (during my undergrad) and will be starting graduate school next fall. I read that the student discount has a limit of 4 year. Is there a way to ext...
- Plan Premium (Student Country US My Question or Issue I've had my student discount for about 3 years now (during my undergrad) and will be starting graduate school next...
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- Spotify Star
- 20556 Views
- 3 replies
- 5 likes
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Graduate School
- 20556 Views
- 3 replies
- 5 likes
Solved!! Converting prepaid premium to premium family
PlanPrepaid PremiumCountryGermanyDeviceiPhone 5s / PCOperating SystemiOS 11 / Windows My Question or IssueI'm using Spotify Premium paid for by gift cards (paid until June 2019).Is there any way to convert to a premium family plan without losing the ...
- Plan Prepaid Premium Country Germany Device iPhone 5s / PC Operating System iOS 11 / Windows My Question or Issue I'm using Spotify Premium paid for by gift cards (paid until June 20...
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- Spotify Star
- 747 Views
- 4 replies
- 0 likes
- 747 Views
- 4 replies
- 0 likes
Spotify Radio
I use spotify with the windows application, and the problem is that the radio does not load me, error keeps coming up when loading, someone happened to him the same. Help.
- I use spotify with the windows application, and the problem is that the radio does not load me, error keeps coming up when loading, someone happened to him the same. Help.
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- Spotify Star
- 389 Views
- 4 replies
- 0 likes
- 389 Views
- 4 replies
- 0 likes
Solved!! Erroneous payment
Hello. I got Premium subscription last month which has ended recently. I didn't want to extend Premium subscription for the next month but surprisingly was charged today without any agreement. I would like to cancel Premium subscription and return my...
- Hello. I got Premium subscription last month which has ended recently. I didn't want to extend Premium subscription for the next month but surprisingly was charged today without any agreement. I woul...
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- Community Legend
- 473 Views
- 3 replies
- 0 likes
- 473 Views
- 3 replies
- 0 likes
Superuser Contribution where is my premium family information
PlanFree/PremiumCountry Netherlands DeviceIphone 6Operating SystemiOS10 My Question or Issue I know i have Premium family as various fam members are on it and i set it up originally. when i access my account it only shows me premium. I can see everyo...
- Plan Free/Premium Country Netherlands Device Iphone 6 Operating System iOS10 My Question or Issue I know i have Premium family as various fam members are on it and i set it up ...
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- Not applicable
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Trying to change credit card but don't want the family plan???
HMy Question or Issue Hello I am trying to update a card on file with a new one. The site is trying to force me into the Family plan at the higher price. I don't need more than one account for this since I am the only listener of spotify. Not good.
- HMy Question or Issue Hello I am trying to update a card on file with a new one. The site is trying to force me into the Family plan at the higher price. I don't need more than one account fo...
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- Spotify Star
- 391 Views
- 5 replies
- 0 likes
- 391 Views
- 5 replies
- 0 likes
Superuser Contribution Switching from Premium Family to Premium
PlanPremium FamilyCountryUnited States of AmericaDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or IssueI'm currently connected to a family plan, but I would like to break off and go to premium on my own. Is it possible to disconnect ...
- Plan Premium Family Country United States of America Device Samsung Galaxy 7 Operating System Android Oreo My Question or Issue I'm currently connected to a family plan, but I w...
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- Not applicable
- 289 Views
- 1 replies
- 0 likes
- 289 Views
- 1 replies
- 0 likes
Solved!! Cannot claim free 60 day trial
Hello,I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium features aren't working. I tried logging out and back in on ...
- Hello, I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium...
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- Spotify Star
- 2986 Views
- 31 replies
- 1 likes
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60 day trialPremiumSubscriptionTrial
- 2986 Views
- 31 replies
- 1 likes