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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13315 Views
  • 26 replies
  • 2 likes
  • 13315 Views
  • 26 replies
  • 2 likes

Premium payment

PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemIOS 10 My Question or Issue I am late on my premium payment and when I log in and go to subscription it says I’m not on a subscription how do I update my payment and carry on with premium

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone  6s Operating System IOS 10   My Question or Issue   I am late on my premium payment and when I log in and go to subscription i...
  • gb810s-cdm_0f
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium Vodafone Ireland Subscription doesn't work.

Hi guys, My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium.I have already subscribe, activate and connect subscryption with my already exysting spotify account. But when i log in it still showing Free. I have co...

  • Newbie
  • Hi guys,   My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium. I have already subscribe, activate and connect subscryption with my already exysting ...
  • Luke
  • Spotify Star
  • 1484 Views
  • 1 replies
  • 0 likes
  • 1484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I seeing ads despite paying to not see them?

PlanPremiumCountryUnited States Device(All Platforms)Operating System(All Platforms) My Question or IssueI pay a monthly subscription fee so I don't have to deal with ads. So why is Drake being advertised on the cover of nearly every sponsored playli...

  • Newbie
  •   Plan Premium Country United States   Device (All Platforms) Operating System (All Platforms)   My Question or Issue I pay a monthly subscription fee so I don't have to de...
  • Chris
  • Spotify
  • 363 Views
  • 1 replies
  • 4 likes
  • 363 Views
  • 1 replies
  • 4 likes

spotify premium

PlanPremium Philippines Device(Samsung Grand Prime)Operating System(Android) Hi. I already paid my spotify premium, just want to know why I'm still on free spotify?

  • Casual Listener
  • Plan Premium   Philippines     Device (Samsung Grand Prime) Operating System (Android)   Hi. I already paid my spotify premium, just want to know why I'm still on free ...
  • ambien
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

You broke my family connection becasue I couldn't pay in time? That's low

PlanFamily/Premium My Question or Issue I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as appos...

  • Regular
  •   Plan Family/Premium     My Question or Issue  I'm a private contractor so sometimes my cash flow is a bit slow.  If I don't have the money to pay off the card that I ...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Student and Hulu subscription

I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,how can I fix this to have my premium account worki...

  • Casual Listener
  • I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,...
  • Noah
  • Spotify Star
  • 631 Views
  • 3 replies
  • 0 likes
  • Student premium help
  • 631 Views
  • 3 replies
  • 0 likes

Unable to get student subscription but card still charged

Hello, I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on my card? Thank you

  • Newbie
  • Hello,   I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on ...
  • Noah
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Paying for Premium but only getting Free Version

PlanPremium CountryUnited States DeviceiPhone8Operating SystemiOS 10 My Question or IssueI have been paying for Spotify for 2 years. In the past two months, I have only had the free version but I've still been charged for premium. Its obviously not a...

  • Newbie
  •   Plan Premium  Country United States   Device iPhone8 Operating System iOS 10   My Question or Issue I have been paying for Spotify for 2 years. In the past two month...
  • Noah
  • Spotify Star
  • 1467 Views
  • 2 replies
  • 1 likes
  • 1467 Views
  • 2 replies
  • 1 likes

Premium Family Plan for South Africa

PlanPremiumCountrySouth Africa My Question or Issue I've been with Spotify since its inception here in South Africa. Very disappointed that there is no family plan yet and no plans for it. Either you guys need to up your game really quickly or I'm go...

  • Casual Listener
  • Plan Premium Country South Africa   My Question or Issue  I've been with Spotify since its inception here in South Africa. Very disappointed that there is no family plan yet and no pl...
  • SkyhawkZA
  • Casual Listener
  • 2776 Views
  • 2 replies
  • 21 likes
  • 2776 Views
  • 2 replies
  • 21 likes

Superuser Contribution "Oops something went wrong!" when trying to cancel Spotify premium.

I'm trying to cancel both mine and my brother's Spotify premium subscriptions via the web browser (which is how we bought it) and we keep getting "Oops something went wrong!" when hitting "Cancel Subscription" I need this canceled ASAP before the acc...

  • Newbie
  • I'm trying to cancel both mine and my brother's Spotify premium subscriptions via the web browser (which is how we bought it) and we keep getting "Oops something went wrong!" when hitting "Cancel Sub...
  • SergioDavid
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium payment doesn't work

Hi, I am trying to activate Premium account for 3 months for 0,99 euro. But my payment just does not work. I have even asked my friends to use their cards they normally use to pay for me but get the same error. ( It is in Czech: the payment was not s...

  • Newbie
  •   Hi, I am trying to activate Premium account for 3 months for 0,99 euro. But my payment just does not work. I have even asked my friends to use their cards they  normally use to pay for m...
  • SergioDavid
  • Roadie
  • 255 Views
  • 1 replies
  • 1 likes
  • 255 Views
  • 1 replies
  • 1 likes

Superuser Contribution ME DÍ DE BAJA Y ME SIGUEN COBRANDO

Hola, necesito ayuda.Me dí de baja en Mayo de 2018 y me siguen descontando la promo Spotify de $69ARS mensuales.Peor aún, en mi perfil figura como que tengo Spotify Free. ¿Que debo hacer para que realmente me den de baja?

  • Newbie
  •   Hola, necesito ayuda. Me dí de baja en Mayo de 2018 y me siguen descontando la promo Spotify de $69ARS mensuales. Peor aún, en mi perfil figura como que tengo Spotify Free.    ¿...
  • SergioDavid
  • Roadie
  • 1198 Views
  • 1 replies
  • 0 likes
  • 1198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme sorunu

PlanPremiumCountry TurkeyDeviceiPhone 7 PlusOperating SystemİOS 11 My Question or Issue Kartımda sıkıntı olmamasına rağmen ödeme sorunu veriyor

  • Casual Listener
  • Plan Premium Country  Turkey Device iPhone 7 Plus Operating System İOS 11   My Question or Issue  Kartımda sıkıntı olmamasına rağmen ödeme sorunu veriyor
  • SergioDavid
  • Roadie
  • 401 Views
  • 1 replies
  • 1 likes
  • ödeme yapamıyorum
  • 401 Views
  • 1 replies
  • 1 likes

Unable to cancel my subscription

My Question or Issue I recently got the 3 months for 99p subscription but now its saying that i am on a free account and it wont let me cancel it. I really dont want to get charged the full price after the subscription ends so if someone could help m...

  • Casual Listener
  •   My Question or Issue  I recently got the 3 months for 99p subscription but now its saying that i am on a free account and it wont let me cancel it. I really dont want to get charged the...
  • Cj8086
  • Casual Listener
  • 292 Views
  • 2 replies
  • 1 likes
  • 292 Views
  • 2 replies
  • 1 likes

Problem with change payment details from PayPal to VisaCard

Plan: Premium FamilyCountry: CY My Question or Issue:Hello, I have a problem with change payment details feature from PayPal to VisaCard in the Subscription area in my account Spotify. I am sure that I enter the correct credit card data. The card is ...

  • Casual Listener
  • Plan: Premium Family Country: CY   My Question or Issue: Hello,   I have a problem with change payment details feature from PayPal to VisaCard in the Subscription area in m...
  • Luke
  • Spotify Star
  • 603 Views
  • 7 replies
  • 0 likes
  • 603 Views
  • 7 replies
  • 0 likes

Solved!! Premium paid by app store but still get free account

I had my credict card stolen and for that reason for a while my premium subscrption was cancelled but then I updatd the information on my app store with the new credit card, and automatically a payment was done for spotify, but still my account (phon...

  • Visitor
  • I had my credict card stolen and for that reason for a while my premium subscrption was cancelled but then I updatd the information on my app store with the new credit card, and automatically a payme...
  • Maxim
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Cancelled premium and keep charging! Status = FREE

PlanFreeCountry Huawei P10 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I already unsubscribe for few months back, but it keep charging me every month, I unable to unsubscribe again as I already unsubscribe as my s...

  • Newbie
  • Plan Free Country   Huawei P10 lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I already unsubscribe for few months back, but it kee...
  • Keanu_C
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issues

My card declined as I didn't have enough money in my account, however, I now have enough money and it still isn't accepting the card. It's the only card I have so I'm not sure how to make payment now, can someone please advise?

  • Casual Listener
  •     My card declined as I didn't have enough money in my account, however, I now have enough money and it still isn't accepting the card. It's the only card I have so I'm not sure how to ...
  • _-b373ofwr23n
  • Casual Listener
  • 480 Views
  • 6 replies
  • 0 likes
  • 480 Views
  • 6 replies
  • 0 likes

Trying to gift premium subscription

I have been trying to gift a premium subscription to my father in law for weeks and the system keeps denying me. I have had numerous chats where they tell me to wait a few days to a week and try again. Credit cards won't go through. Then they downgra...

  • Newbie
  •   I have been trying to gift a premium subscription to my father in law for weeks and the system keeps denying me. I have had numerous chats where they tell me to wait a few days to a week and ...
  • Keanu_C
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Live chat

I've been trying to find the Live Chat function on the website and seems to be gone. How can I find this function?

  • Newbie
  • I've been trying to find the Live Chat function on the website and seems to be gone.  How can I find this function?    
  • Keanu_C
  • Community Legend
  • 758 Views
  • 1 replies
  • 0 likes
  • 758 Views
  • 1 replies
  • 0 likes