Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • 6350281638
  • Visitor
  • 11110 Views
  • 25 replies
  • 2 likes
  • 11110 Views
  • 25 replies
  • 2 likes

İnnial kart ile ödemeyi yaptığım halde 0.99 krş premium olamadım hala free gözüküyorum

ininal ile spotify premium aldım 0,99 kuruşu 2 kez çektiler ve hala free olarak gözüküyorum çözüm için yardımcı olun!

  • Newbie
  • ininal ile spotify premium aldım 0,99 kuruşu 2 kez çektiler ve hala free olarak gözüküyorum çözüm için yardımcı olun!
  • FlavouredJelly
  • Music Fan
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Solved!! Paymed Failed? Unable to Get Premium.

So, I have Spotify on my Pixel. I'm trying to get the 30-Days Free thing for Spotify Premium but every time I enter my card and click the big green button that says to begin trial, a red box shows up and says the payment failed. I've checked all the ...

  • Newbie
  • So, I have Spotify on my Pixel. I'm trying to get the 30-Days Free thing for Spotify Premium but every time I enter my card and click the big green button that says to begin trial, a red box shows up...
  • o_vnw-1jd1mi
  • Newbie
  • 2207 Views
  • 17 replies
  • 0 likes
  • 2207 Views
  • 17 replies
  • 0 likes

My music isn’t downloading for offline mode

I have a premium plan and all of my songs won’t download. I have enough space for them to download but they won’t. There’s certain songs that have a green download arrow but when I go to click on that song it jumps to a different song

  • Newbie
  • I have a premium plan and all of my songs won’t download. I have enough space for them to download but they won’t. There’s certain songs that have a green download arrow but when I go to click on tha...
  • FlavouredJelly
  • Music Fan
  • 948 Views
  • 1 replies
  • 0 likes
  • 948 Views
  • 1 replies
  • 0 likes

Why do I have to pay for premium

Just to listen to my music through my Google mini?? This is ridiculous! I didnt have to before the update!

  • Casual Listener
  • Just to listen to my music through my Google mini?? This is ridiculous! I didnt have to before the update!  
  • FlavouredJelly
  • Music Fan
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium Singapore

I would like to comfirm the premium for Family Subscription in Singapore as i was charged $15.40 instead of $14.98. Thank you.

  • Newbie
  • I would like to comfirm the premium for Family Subscription in Singapore as i was charged $15.40 instead of $14.98.   Thank you.
  • j6fu8u5h-_iub
  • Newbie
  • 5281 Views
  • 2 replies
  • 1 likes
  • 5281 Views
  • 2 replies
  • 1 likes

Linked Accounts

A little while ago, I subscribed/linked my accounts to an artist’s to be notified when their new music came out. Even though I now unfollowed them, ALL of their music keeps getting added to my library, and reappears the day after even when I delete i...

  • Newbie
  •   A little while ago, I subscribed/linked my accounts to an artist’s to be notified when their new music came out. Even though I now unfollowed them, ALL of their music keeps getting added to m...
  • Jollof
  • Composer
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Charging me without premium

PlanFreeCountry US My Question or Issue Spotify is charging me and I don’t even have premium. It’s overdrafting the account I put it on and I don’t want premium. I didn’t get premium it’s just charging me after i took my account info off

  • Newbie
  • Plan Free Country  US   My Question or Issue  Spotify is charging me and I don’t even have premium. It’s overdrafting the account I put it on and I don’t want premium. I didn’t g...
  • Jollof
  • Composer
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Charged even though I have a free subscription.

PlanFreeCountry United StatesDeviceMacbook Pro, Samsung Galaxy S6 Edge My Question or IssueI have a charge of $10.46 on my bank statement and I checked all the accounts I know and they are on Free Subscriptions, I would like to cancel wherever this c...

  • Newbie
  • Plan Free Country  United States Device Macbook Pro, Samsung Galaxy S6 Edge     My Question or Issue I have a charge of $10.46 on my bank statement and I checked all the accou...
  • Jollof
  • Composer
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starbucks Spotify for Partners not working "Something went wrong. Please try again later"

Hello, I have been having trouble accessing spotify premium as a strabucks employee. I tried using this website https://partner-provisioning.spotify.com/starbucks/register/ but still have been trouble accessing it the only thing that pops up is that ...

  • Newbie
  • Hello,  I have been having trouble accessing spotify premium as a strabucks employee. I tried using this website https://partner-provisioning.spotify.com/starbucks/register/ but still have...
  • Alfredo
  • Roadie
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Change forces updgrade

trying to change my payment method. went to "subscriptions" and "edit" under my payement option, but i am prompted with "by clicking continue, you will be upgraded to Premium Familly for $14.99/mo" How do i change payment without upgrading my plan?

  • Newbie
  •     trying to change my payment method.  went to "subscriptions" and "edit" under my payement option, but i am prompted with "by clicking continue, you will be upgraded to Premium Fa...
  • Alfredo
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium account t ineens free account

Hallo ik heb al jaren Spotify premium maar sinds 2 dagen is dit ineens een free account en wordt er gevraagd of ik wil upgraden naar premium.... Ik ben wel gewoon ingelogd.

  • Newbie
  • Hallo ik heb al jaren Spotify premium maar sinds 2 dagen is dit ineens een free account en wordt er gevraagd of ik wil upgraden naar premium.... Ik ben wel gewoon ingelogd. 
  • Alfredo
  • Roadie
  • 840 Views
  • 3 replies
  • 0 likes
  • 840 Views
  • 3 replies
  • 0 likes

Superuser Contribution Doppio abbonamento!

Ho un abbonamento Family con la mia famiglia. Mi arriva la notifica di aggiornare il metodo di pagamento visto che con la carta legata all'account non c'erano soldi. Dopo una ricarica, vado ad aggiornare i dati di pagamento e mi acquista un abbonamen...

  • Casual Listener
  • Ho un abbonamento Family con la mia famiglia. Mi arriva la notifica di aggiornare il metodo di pagamento visto che con la carta legata all'account non c'erano soldi. Dopo una ricarica, vado ad aggior...
  • Alfredo
  • Roadie
  • 1048 Views
  • 3 replies
  • 2 likes
  • 1048 Views
  • 3 replies
  • 2 likes

Forgot password from non validated account

PlanPremiumCountry NetherlandsDevice(Samsung galaxy a5 2017)Operating System(Newest android) My Question or Issue Hello, i forgot my password from my premium spotify account. I made an account on a non existing email and that worked. But now I forgot...

  • Newbie
  •   Plan Premium Country  Netherlands Device (Samsung galaxy a5 2017) Operating System (Newest android)   My Question or Issue  Hello, i forgot my password from my premiu...
  • Luke
  • Spotify Star
  • 545 Views
  • 1 replies
  • 1 likes
  • 545 Views
  • 1 replies
  • 1 likes

double payment

PlanPremium FamilyCountry Austria My Question or IssueSince changing our Premium account to a Premium Family Account I am getting charged twice - for the Premium account and the Premium Family Account, although I upgraded the account.

  • Newbie
  • Plan Premium Family Country  Austria   My Question or Issue Since changing our Premium account to a Premium Family Account I am getting charged twice - for the Premium account and t...
  • Luke
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Premium not showing

Plan3 months for 99c PremiumCountry AustraliaDeviceSamsung Galaxy J3 2016Operating SystemAndroid 5.1.1 (Lollipop) My Question or IssueI briefly uninstalled Spotify (I was clearing my phone) and when I reinstalled it, couldn't log in. So I reset my pa...

  • Newbie
  •   Plan 3 months for 99c Premium Country  Australia Device Samsung Galaxy J3 2016 Operating System Android 5.1.1 (Lollipop)   My Question or Issue I briefly uninstalled Spoti...
  • Luke
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

I Just Bought Spotify Premium This Morning, Now This Afternoon It Goes On Sale......

PlanPremiumCountryCanadaDeviceAll (bought through phone)Operating SystemAndroid, Windows 10 My Question or Issue So I decided, after giving it some consideration, to sign up for Spotify Premium this morning. When I signed up it was giving me the regu...

  • Casual Listener
  • Plan Premium Country Canada Device All (bought through phone) Operating System Android, Windows 10   My Question or Issue   So I decided, after giving it some consideration, to s...
  • 413uhkr-_oayf
  • Newbie
  • 807 Views
  • 4 replies
  • 1 likes
  • 807 Views
  • 4 replies
  • 1 likes

Superuser Contribution abonnement premium

PlanFree/PremiumFrance DeviceIphone 7Operating Systemios 10 My Question or IssueBonjour J’avais un compte spotify premium j’ai arrêté de payer car je souhaite changer de compte en recréant un nouveau compte je voudrais savoir s’il est possible de réc...

  • Newbie
  • Plan Free/Premium France   Device Iphone 7 Operating System ios 10   My Question or Issue Bonjour J’avais un compte spotify premium j’ai arrêté de payer car je souhaite changer de...
  • JulianA_Bogota
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagos con Tarjeta de Crédito

Hola. Estoy interesado en adquirir Spotify Premium con el descuento estudiantil, pero tengo una pregunta: ¿La tarjeta de crédito tiene que estar a nombre del usuario? ¿O puede estar a nombre de cualquier otra persona?PlanPremiumCountryColombia

  • Newbie
  •  Hola. Estoy interesado en adquirir Spotify Premium con el descuento estudiantil, pero tengo una pregunta: ¿La tarjeta de crédito tiene que estar a nombre del usuario? ¿O puede estar a nombre de...
  • JulianA_Bogota
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trial not working + Student discount

Hi!I registered on spotify premium the 27th may 2018. I just saw they charged me 9,99 the same day. Ain't it supposed to be free for the first month? Furthermore, I can't seem to be able to activate the canadian student discount.Finally, what would b...

  • Casual Listener
  •   Hi! I registered on spotify premium the 27th may 2018. I just saw  they charged me 9,99 the same day. Ain't it supposed to be free for the first month?  Furthermore, I can't seem ...
  • Inkredy
  • Casual Listener
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Solved!! Can't get the spotify deals

PlanPremiumCountryMalaysia Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or Issue Hello, I've subscribed for spotify premium for around 6-8 months but I still can't get the deals that spotify is giving. I saw ads about paying th...

  • Newbie
  • Plan Premium Country Malaysia  Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue  Hello, I've subscribed for spotify premium for around 6-8 mo...
  • Bethany_Dawn
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes