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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15254 Views
  • 27 replies
  • 3 likes
  • 15254 Views
  • 27 replies
  • 3 likes

Family Premium

My sister canceled her Spotify Premium account using Itunes. It expires on 08/08/2018. Does she need to wait for that to expire to upgrade to my family premium account? She is getting the I think its the 600 - Oops there is a problem with the informa...

  • Newbie
  • My sister canceled her Spotify Premium account using Itunes.  It expires on 08/08/2018.  Does she need to wait for that to expire to upgrade to my family premium account?  She is getti...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allowing customers to have three months of £3.99 payments.

When you first start off your spotifiy obsession with your free account you see an ad about a 30 day trail to try premium. During that trail you see another ad talking about having 3 months of £3.99 before you start to pay £9.99. However, recently I ...

  • Casual Listener
  • When you first start off your spotifiy obsession with your free account you see an ad about a 30 day trail to try premium. During that trail you see another ad talking about having 3 months of £3.99 ...
  • SergioDavid
  • Roadie
  • 1607 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 1607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment with Credit Card Failed

PlanFree/PremiumCountry TurkeyDevicePCOperating SystemWindows 10 I renew my credit card which I use for Sporify Premium suscription. I've got message which say spotify could not renew my account. So, I tried to renew my payment informations with my n...

  • Newbie
  • Plan Free/Premium Country  Turkey Device PC Operating System Windows 10   I renew my credit card which I use for Sporify Premium suscription.  I've got message which say spoti...
  • SergioDavid
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

What happend when i unsubscribe premium acces

PlanFree/PremiumCountry FranceDevicePC HP Pro & Nokia/Microsoft LumiaOperating SystemWindows 10 My Question or IssueSpotify offer me a 60 day free trial for my birthday, i have read the offer conditions and i have a question.What append for the cache...

  • Casual Listener
  • Plan Free/Premium Country  France Device PC HP Pro & Nokia/Microsoft Lumia Operating System Windows 10   My Question or Issue Spotify offer me a 60 day free trial for my birth...
  • baalserv
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

auto subscriptions with paypal continue failed every month

Plan:PremiumCountry:TaiwanDevice:My Question or Issue: I use paypal as my payment method with auto renew. And recently I continue receive that spotify failed to auto renew, but I manaully update the payment method with paypal again, and All is workin...

  • Newbie
  • Plan:Premium Country:Taiwan Device: My Question or Issue: I use paypal as my payment method with auto renew. And recently I continue receive that spotify failed to auto renew, but I manaully ...
  • Billy-J
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Trying to change my account from a Premium (with Fido) to a Premium Family plan

PlanPremiumCountryCanadaDeviceDesktop/Galaxy S7 My Question or Issue Hi! I signed up for Spotify through Fido, I had the Premium plan. My family wants me to get the Premium Family plan. However, when I try and switch on my Spotify profile, it tells m...

  • Newbie
  •   Plan Premium Country Canada Device Desktop/Galaxy S7   My Question or Issue  Hi! I signed up for Spotify through Fido, I had the Premium plan. My family wants me to get the ...
  • Billy-J
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Subscription gone

PlanFree/PremiumCountry NetherlandsDeviceAsus Zenfone 3 and PC (Windows 7)Operating SystemWindows and Android My Question or Issue I just lost my premium subscription, I paid on the 19th.

  • Music Fan
  • Plan Free/Premium Country  Netherlands Device Asus Zenfone 3 and PC (Windows 7) Operating System Windows and Android   My Question or Issue  I just lost my premium subscripti...
  • Billy-J
  • Spotify Star
  • 487 Views
  • 9 replies
  • 0 likes
  • 487 Views
  • 9 replies
  • 0 likes

Premium on Devices

PlanFree/Premium My Question or Issue I registered on premium last month. However, the app wont open this morning on my phone, so, I re installed it. Then, I log in through the email and password that I use to avail premium. But, it says that I am cu...

  • Newbie
  • Plan Free/Premium   My Question or Issue  I registered on premium last month. However, the app wont open this morning on my phone, so, I re installed it. Then, I log in through the emai...
  • Keanu_C
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Premium Student not taking info

PlanStudnt PremiumCountryUSA Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Even after changing my email to my student one, I keep receiving the following: "Unfortunately, we couldn't confirm that you're a student...

  • Newbie
  • Plan Studnt Premium Country USA  Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Even after changing my email to my studen...
  • Keanu_C
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

New credit card

PlanPremium (Family)CountrySweden Device Operating System My Question or Issue: I had to bar my credit card today due to fraud attempt. Unfortunately at the exact time when the monthly payment was due (July 28) Now, I will not get a new card until en...

  • Casual Listener
  • Plan Premium (Family) Country Sweden   Device   Operating System     My Question or Issue: I had to bar  my credit card today due to fraud attempt. Unfortunately at...
  • Loxer
  • Community Legend
  • 928 Views
  • 1 replies
  • 0 likes
  • Credit card payment
    update payment details
  • 928 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ha

Hola. Somos tres en casa y me he abierto el plan familiar. Lo cual hemos disfrutado 3 meses hasta ahora. Que han cancelado a todos las suscripción. Pero de igual manera pago por un plan que no me das ni a mi. Alguien Podría ayudar a resolver este pro...

  • Newbie
  • Hola. Somos tres en casa y me he abierto el plan familiar. Lo cual hemos disfrutado 3 meses hasta ahora. Que han cancelado a todos las suscripción. Pero de igual manera pago por un plan que no me das...
  • SergioDavid
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

I started a new spotify acc, why won’t it let me play anything?

spotify isn’t letting me play anything unless i get a premium acc.PlanFree My Question or IssueI recently started a new account, and i added some playlists. the problem is that i absolutely cannot play anything as it says that i need a premium subscr...

  • Newbie
  • spotify isn’t letting me play anything unless i get a premium acc. Plan Free   My Question or Issue I recently started a new account, and i added some playlists. the problem is that i absol...
  • Noah
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

7 Day free trial

Just a few days ago, I saw the 7 day free trial offer on my premium tab. But now it's gone and only shows the 30day one.I've never activated anything so this should be my first time. how can i access the 7 day trial?

  • Casual Listener
  • Just a few days ago, I saw the 7 day free trial offer on my premium tab. But now it's gone and only shows the 30day one.I've never activated anything so this should be my first time. how can i access...
  • Billy-J
  • Spotify Star
  • 2058 Views
  • 4 replies
  • 0 likes
  • 2058 Views
  • 4 replies
  • 0 likes

Don’t play again button missing with premium.

I tried out Spotify and I loved that it gave me the option to not play a song on a playlist again If I don’t like it. When I upgraded to premium that option disappeared. I saw where a few people had this problem but didn’t see any resolution. Has any...

  • Casual Listener
  • I tried out Spotify and I loved that it gave me the option to not play a song on a playlist again If I don’t like it. When I upgraded to premium that option disappeared. I saw where a few people had ...
  • Billy-J
  • Spotify Star
  • 5111 Views
  • 3 replies
  • 9 likes
  • 5111 Views
  • 3 replies
  • 9 likes

Spotify Premium Family

Hey! So I've just signed up, two days ago, to a Spotify Premium Family account and I am the only one who hasn't received an invite in mail e-mail account.It has been re-sent many times, my password to spotify has been reset (yep, I got THAT email) an...

  • Newbie
  • Hey! So I've just signed up, two days ago, to a Spotify Premium Family account and I am the only one who hasn't received an invite in mail e-mail account. It has been re-sent many times, my password...
  • Bittencourt
  • Spotify Star
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

"Payment failed. Try again, or use a different payment method. "

PlanFreeCountryNew ZealandDeviceS5Operating SystemWindows 10 My Question or IssueContinually getting this message after trying to subscribe to a 30 day trial via a Visa payment. Ive tried all the help steps with no success and cannot use any other pa...

  • Newbie
  • Plan Free Country New Zealand Device S5 Operating System Windows 10   My Question or Issue Continually getting this message after trying to subscribe to a 30 day trial via a Visa payme...
  • Billy-J
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

60 trial

PlanPremiumCountry Device(Samsung Galaxy s8Operating System(Android Oreo My Question or Issue I signed up for a 60-day trial but my account is showing that it's only 30 days. Can we get this corrected?

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy s8 Operating System (Android Oreo   My Question or Issue  I signed up for a 60-day trial but my account is showing that it'...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 4 replies
  • 0 likes
  • 322 Views
  • 4 replies
  • 0 likes

Change from Premium Family to own Premium-Account

PlanPremium FamilyCountry GermanyDeviceiPhone 8Operating System My Question or Issue Im member of a Prtemium-Family Account (I was invited by my partner) and want to establish my own Premium Account. For that I have the following questions: How can I...

  • Newbie
  • Plan Premium Family Country  Germany Device iPhone 8 Operating System     My Question or Issue  Im member of a Prtemium-Family Account (I was invited by my partner) and ...
  • Loxer
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Hulu can't authorize my account

When I reactivated my account at the begging of the year I waited too long and it told me I would have to wait a month to Activate Hulu. So I waited and my account was finally in the loop of the student discount. I logged onto my Spotify account and ...

  • Newbie
  • When I reactivated my account at the begging of the year I waited too long and it told me I would have to wait a month to Activate Hulu. So I waited and my account was finally in the loop of the stud...
  • CryticalAce
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Spotify Premium Ended Early

My Question or Issue I bought spotify premium for a one year deal on september 8th of 2017 for $120, so how come my spotify premium ended july 8th of 2018, 2 months before it should’ve ended

  • Newbie
  • My Question or Issue   I bought spotify premium for a one year deal on september 8th of 2017 for $120, so how come my spotify premium ended july 8th of 2018, 2 months before it should’ve ended
  • CryticalAce
  • Community Legend
  • 605 Views
  • 1 replies
  • 1 likes
  • 605 Views
  • 1 replies
  • 1 likes