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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129242 Views

69 replies

9 likes

Premium for Family
  • 129242 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

58139 Views

87 replies

4 likes

  • 58139 Views
  • 87 replies
  • 4 likes

Solved!! 1 Kartu Kredit untuk banyak Akun

Aku mau Spotify premium, mau coba yang promo dulu. Itu bisa gak ya kalo satu kartu kredit (CC) untuk lebih dari satu akun, misalnya membayari teman atau keluarga. Trims Spotify, udah kasih promo murah untuk user Indonesia

Casual Listener

Aku mau Spotify premium, mau coba yang promo dulu. Itu bisa gak ya kalo satu kartu kredit (CC) untuk lebih dari satu akun, misalnya membayari teman atau keluarga.   Trims Spotify, udah kasih p...

-rs1cuf9_7s9l

Casual Listener

1837 Views

2 replies

0 likes

  • 1837 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium plus hulu plan canceled and changed with no alert

PlanFree/PremiumCountry Devicesamsung galaxy activeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i signed up for premium plus hulu on may 15th. today i went onto hulu and found that my earlier subscription had been canc...

Newbie

Plan Free/Premium Country   Device samsung galaxy active Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  i signed up for premium plus hu...

SergioDavid

Roadie

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium user - just got receipt from paypal - Spotify still does not recognize me as premium

PlanPremiumCountryPhilippines DevicePC windows - Samsung Note 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Premium user - just got receipt from paypal - Spotify still does not recognize me as premium whether in PC or ...

Visitor

Plan Premium Country Philippines  Device PC windows - Samsung Note 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Premium user - ju...

Alfredo

Roadie

849 Views

1 replies

0 likes

  • 849 Views
  • 1 replies
  • 0 likes

Solved!! Family plan invites don't work

PlanPremium/FamilyCountry BrazilDeviceiPhone 8Operating SystemiOS My Question or IssueI've been having troubles with spotify family plan for some time now. One of my users was kicked from the plan, and I couldn't add her again, so therefore, I cancel...

Casual Listener

Plan Premium/Family Country  Brazil Device iPhone 8 Operating System iOS   My Question or Issue I've been having troubles with spotify family plan for some time now. One of my use...

Bittencourt

Spotify Star

767 Views

4 replies

0 likes

  • 767 Views
  • 4 replies
  • 0 likes

No premium

I have payed premium for 1 month and I dont have it yet. Please help me to get premium.

Newbie

  I have payed premium for 1 month and I dont have it yet. Please help me to get premium.  

Luke

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Doesn't show i'm a premium user

Problem is spotify doesn't show i am a premium user but i am.i pay for it and use the advantages.But i can't use the amazon echo with spotify for example.

Newbie

Problem is spotify doesn't show i am a premium user but i am. i pay for it and use the advantages. But i can't use the amazon echo with spotify for example.

Luke

Spotify Star

203 Views

1 replies

1 likes

  • 203 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't buy spotify premium

whenever i buy spotify premium for 3m it just sends me back the money even though i did it all right idk what to do

Newbie

whenever i buy spotify premium for 3m it just sends me back the money even though i did it all right idk what to do

SergioDavid

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

I have been charged twice for this month. They were taken out one day part. I only have one account.

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luke

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago

Quisiera saber cómo pagar la promoción de 900 pesos por tres meses si no tengo una tarjeta credito.

Newbie

Quisiera saber cómo pagar la promoción de 900 pesos por tres meses si no tengo una tarjeta credito.

SergioDavid

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution COBRO DOBLE

Me estan cobrando el plan premium comun y el familiar, veo que a todos les pasa. mande un mail hace unos meses y nadie contesta. Necesito que alguien me diga algo, deberia hacerme una cuenta nueva?

Newbie

    Me estan cobrando el plan premium comun y el familiar, veo que a todos les pasa. mande un mail hace unos meses y nadie contesta.    Necesito que alguien me diga algo, debe...

SergioDavid

Roadie

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Spotify pre sale tickets

PlanFree/PremiumCountry DeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Premium satın alamıyorum

Ödeme bilgilerini giriyorum ardından ing bankadan gelen kodu da giriyorum tekrar ödeme bilgilerine atıyor ve premium gözükmüyor.

Newbie

Ödeme bilgilerini giriyorum ardından ing bankadan gelen kodu da giriyorum tekrar ödeme bilgilerine atıyor ve premium gözükmüyor. 

aemin

Casual Listener

367 Views

1 replies

1 likes

  • 367 Views
  • 1 replies
  • 1 likes

Problems With cancelling premium

Plan premiumCountry united kingdom DevicePCOperating SystemWin10 My Question or Issue Im having troube with cancelling my spotify premium subscription i taught i canceled it a while ago however i just found out i was still charged on the 2nd of June ...

Newbie

Plan  premium Country united kingdom   Device PC Operating System Win10   My Question or Issue  Im having troube with cancelling my spotify premium subscription i taught...

Bittencourt

Spotify Star

473 Views

2 replies

0 likes

  • 473 Views
  • 2 replies
  • 0 likes

Solved!! No premium

PlanPremiumCountryNorwayDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI have the receipt that I payed for Spotify Premium last month on the 22nd of May. It's been working perfectly fine but when i logged in today it said I only ha...

Casual Listener

Plan Premium Country Norway Device Samsung Galaxy 8 Operating System Android   My Question or Issue I have the receipt that I payed for Spotify Premium last month on the 22nd of May. I...

Luke

Spotify Star

596 Views

3 replies

0 likes

  • 596 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium account on Iphone but standard account on desktop?

Hi guys, I have a premium account which I use intensively on my Iphone. Problem I have is when I try to logon through the webbrowser on my macbook since Spotify then tells me I have a standard account, although I am using the same logon details..I do...

Casual Listener

  Hi guys,    I have a premium account which I use intensively on my Iphone. Problem I have is when I try to logon through the webbrowser on my macbook since Spotify then tells me I...

Luke

Spotify Star

496 Views

3 replies

0 likes

  • 496 Views
  • 3 replies
  • 0 likes

cancel premium subscription

I have try the one month free trail for premium subscription. I was going to cancel it before it reached one month, however spotify cutted my money before the trail end. Could I get the refund back because I am planning to subscribe for premium using...

Newbie

I have try the one month free trail for premium subscription. I was going to cancel it before it reached one month, however spotify cutted my money before the trail end. Could I get the refund back b...

Luke

Spotify Star

253 Views

1 replies

0 likes

Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Paid for the 0.99$ premium discount. How long does the premium activation take?

I already paid the 0.99$ premium discount. I'm expecting to receive it immediately after payment unless if it needs to be activated, which takes time. If so, how long does it take? I've paid for this twice accidently, and I want to cancel my second p...

Newbie

I already paid the 0.99$ premium discount. I'm expecting to receive it immediately after payment unless if it needs to be activated, which takes time. If so, how long does it take? I've paid for this...

Luke

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile Payment Not Available

PlanPremiumCountryMalaysiaDeviceiPhone 6SOperating SystemiOS 11 My Question or IssueI can't seems to find mobile payment option, is it not available? but i saw the option available before i login. I try to change the payment option under my subscript...

Newbie

Plan Premium Country Malaysia Device iPhone 6S Operating System iOS 11   My Question or Issue I can't seems to find mobile payment option, is it not available? but i saw the option ava...

SergioDavid

Roadie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Would it be switched to family plan from redeem code premium?

PlanPremiumCountry USDevice(iPhone 6s, Macbook Pro late 2016) My Question or IssueI'm currently using a redeemed premium account on US spotify. Would I be able to switch to a family plan for a few months with my family as the plan owner and then swit...

Newbie

Plan Premium Country  US Device (iPhone 6s, Macbook Pro late 2016)     My Question or Issue I'm currently using a redeemed premium account on US spotify. Would I be able to sw...

SergioDavid

Roadie

458 Views

1 replies

0 likes

Family Plan
Premium
redeem
Subscription
  • 458 Views
  • 1 replies
  • 0 likes