Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Not applicable
- 42025 Views
- 19 replies
- 1 likes
- 42025 Views
- 19 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5341 Views
- 23 replies
- 2 likes
- 5341 Views
- 23 replies
- 2 likes
Charged 3 times this month
I have been charged 3 times this month. I am paying $9.99 a month for the premium service, but for whatever reason I have also been charged $4.99 this month twice for a student account. I would appreciate a refund and a fix. I want the premium $9.99 ...
- I have been charged 3 times this month. I am paying $9.99 a month for the premium service, but for whatever reason I have also been charged $4.99 this month twice for a student account. I would...
-
-
- Music Fan
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Can't unsubscribe
After the 1month free trial i paid 10€ and so i logged in to unsubscribe but i can't unsubscribe because its says i have free account and can only upgrade
- After the 1month free trial i paid 10€ and so i logged in to unsubscribe but i can't unsubscribe because its says i have free account and can only upgrade
-
-
- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Paguei boleto,mas não liberaram o premium
Fiz o pagamento da fatura e nao ativaram meu prêmio por favor verifiquem isso!
- Fiz o pagamento da fatura e nao ativaram meu prêmio por favor verifiquem isso!
-
-
- Spotify Star
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Problème lors du payement
Bonjour, voila j'étais abonner à spotify prémium pendant deux mois grace à l'offre "1 mois gratuit". Hier midi, mon abonnement prémium s'est arreter car je n'avais pas reaprovionner mon abonnement, donc hier soir je décide de repayer un abonnement pr...
- Bonjour, voila j'étais abonner à spotify prémium pendant deux mois grace à l'offre "1 mois gratuit". Hier midi, mon abonnement prémium s'est arreter car je n'avais pas reaprovionner mon abonnement, d...
-
-
- Casual Listener
- 4059 Views
- 4 replies
- 1 likes
- 4059 Views
- 4 replies
- 1 likes
Superuser Contribution Charged monthly fee
I am currently Spotify Free. Why Spotify charged me a monthly fee? How can I cancel or stop charge?
- I am currently Spotify Free. Why Spotify charged me a monthly fee? How can I cancel or stop charge?
-
-
- Spotify
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
Superuser Contribution Said I didn't pay when I did
I paid last April 23. I was out of town having the time of my life in an island with no reception. And now I'm here receiving all these messages saying I failed to keep my payment. It's only May 7. It hasn't been a month. C'mon!Please help me. I don'...
- I paid last April 23. I was out of town having the time of my life in an island with no reception. And now I'm here receiving all these messages saying I failed to keep my payment. It's only May 7. I...
-
-
- Spotify
- 381 Views
- 1 replies
- 0 likes
- 381 Views
- 1 replies
- 0 likes
Superuser Contribution I want to subscribe premium
When I subscribe the premium after that I got the message you have successfully subscribe and then i got message your subsricption has been terminated.Please help fix it.
- When I subscribe the premium after that I got the message you have successfully subscribe and then i got message your subsricption has been terminated.Please help fix it.
-
-
- Spotify
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
I didn't get my PREMIUM!
This is what happened today.Just this morning I paid a subscription for one week worth 50 php but I didnt get my premium spotify. And just this evening I paid again a 50 php for a one week subscription and still I didnt get my PREMIUM! T_T
- This is what happened today. Just this morning I paid a subscription for one week worth 50 php but I didnt get my premium spotify. And just this evening I paid again a 50 php for a one week subscrip...
-
-
- Casual Listener
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu and Spotify promotion
I saw the ad for Hulu and spotify for 99 cents. I’m wondering if this will create a new Hulu account because I already have one. Or if this is a new account promo only type thing.
- I saw the ad for Hulu and spotify for 99 cents. I’m wondering if this will create a new Hulu account because I already have one. Or if this is a new account promo only type thing.
-
-
- Spotify
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Superuser Contribution Paid for wrong Category premium
I made payment for the student version of premium but my paper declined. Then i bought the normal premium version. But the money i paid for the student Version didn't paid back. How do i get it back?
- I made payment for the student version of premium but my paper declined. Then i bought the normal premium version. But the money i paid for the student Version didn't paid back. How do i get it back?
-
-
- Spotify
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
Premium üyelik sorunu
Ben öğrenci premiumdan yararlanmak için para yatırdım parayı çekti fakat premium üyeliğim gelmedi ?? YARDIM- HELP
- Ben öğrenci premiumdan yararlanmak için para yatırdım parayı çekti fakat premium üyeliğim gelmedi ?? YARDIM- HELP
-
-
- Newbie
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Superuser Contribution Spptify universitarios
Se realizó un cargo a mi tarjeta por la verificación SheerID y aún cuando la compra del descuento fue exitosa, continúo recibiendo una alerta porque mi pago mensual no pasó, ¿Qué sucede con el primer cargo realizado? Esto ocurrió el día de ayer al me...
- Se realizó un cargo a mi tarjeta por la verificación SheerID y aún cuando la compra del descuento fue exitosa, continúo recibiendo una alerta porque mi pago mensual no pasó, ¿Qué sucede con el primer...
-
-
- Spotify
- 453 Views
- 7 replies
- 0 likes
- 453 Views
- 7 replies
- 0 likes
Superuser Contribution Premium through Oxxo in Mexico
Hi, Paid yesterday through the Oxxo for 6 months premium account and account status has not been yet updsted! Need an answer
- Hi, Paid yesterday through the Oxxo for 6 months premium account and account status has not been yet updsted! Need an answer
-
-
- Spotify
- 332 Views
- 3 replies
- 0 likes
- 332 Views
- 3 replies
- 0 likes
Solved!! free trial
hello, i'm trying to sign up for the free trial but i cant... why?
- hello, i'm trying to sign up for the free trial but i cant... why?
-
-
- Composer
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Subscription
Had Premium subscription, pay for Premium, lost password,changed password, lost Premium subscription and playlists and now have free subscription. WHY? When I pay for subscrption
- Had Premium subscription, pay for Premium, lost password,changed password, lost Premium subscription and playlists and now have free subscription. WHY? When I pay for subscrption
-
-
- Spotify Star
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Can't get premium
Hello. Sorry for my English, i Hope you Will understand. I had account connected with Facebook and i had premium, but i decide to not have connected with Fb. I had second account so i wanted to pay for premium there, ans there was 30 days offer and t...
- Hello. Sorry for my English, i Hope you Will understand. I had account connected with Facebook and i had premium, but i decide to not have connected with Fb. I had second account so i wanted t...
-
-
- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
I bought Hulu with Spotify in Canada
By mistake signed up for Hulu. Cancelled my subscription, not finding a way to get money back.
- By mistake signed up for Hulu. Cancelled my subscription, not finding a way to get money back.
-
-
- Community Legend
- 906 Views
- 1 replies
- 0 likes
- 906 Views
- 1 replies
- 0 likes
Forgotten Details: Locked Account, Old Email!
Guys I really hope someone can help. I have Spotify premium, that O2 (mobile provider) add to my phone bill. My recent iPhone upgrade locked me out of Spotify, and I can’t log back in. I have no idea of the details, (as it’s been an age since I’ve lo...
- Guys I really hope someone can help. I have Spotify premium, that O2 (mobile provider) add to my phone bill. My recent iPhone upgrade locked me out of Spotify, and I can’t log back in. I have no idea...
-
-
- Spotify Star
- 324 Views
- 3 replies
- 0 likes
- 324 Views
- 3 replies
- 0 likes
I was charged 32.77 why when its only 9.99
Plz help cause as far I know right now spotify is stealing money
- Plz help cause as far I know right now spotify is stealing money
-
-
- Composer
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Solved!! Question About Premium and Offline Music
I searched for that but wasn't able to find a definitive answer. I know that when my subscription expires, I will not be able to keep listening to the songs offline. What I want to know is will they be deleted and will I have to download them again w...
- I searched for that but wasn't able to find a definitive answer. I know that when my subscription expires, I will not be able to keep listening to the songs offline. What I want to know is will they ...
-
-
- Casual Listener
- 275 Views
- 3 replies
- 0 likes
- 275 Views
- 3 replies
- 0 likes