Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131251 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
64240 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244812 Views
150 replies
13 likes
Hi guys, I have a premium account which I use intensively on my Iphone. Problem I have is when I try to logon through the webbrowser on my macbook since Spotify then tells me I have a standard account, although I am using the same logon details..I do...
Hi guys, I have a premium account which I use intensively on my Iphone. Problem I have is when I try to logon through the webbrowser on my macbook since Spotify then tells me I...
Community Legend
529 Views
3 replies
0 likes
I have try the one month free trail for premium subscription. I was going to cancel it before it reached one month, however spotify cutted my money before the trail end. Could I get the refund back because I am planning to subscribe for premium using...
I have try the one month free trail for premium subscription. I was going to cancel it before it reached one month, however spotify cutted my money before the trail end. Could I get the refund back b...
Community Legend
256 Views
1 replies
0 likes
I already paid the 0.99$ premium discount. I'm expecting to receive it immediately after payment unless if it needs to be activated, which takes time. If so, how long does it take? I've paid for this twice accidently, and I want to cancel my second p...
I already paid the 0.99$ premium discount. I'm expecting to receive it immediately after payment unless if it needs to be activated, which takes time. If so, how long does it take? I've paid for this...
Community Legend
278 Views
1 replies
0 likes
PlanPremiumCountryMalaysiaDeviceiPhone 6SOperating SystemiOS 11 My Question or IssueI can't seems to find mobile payment option, is it not available? but i saw the option available before i login. I try to change the payment option under my subscript...
Plan Premium Country Malaysia Device iPhone 6S Operating System iOS 11 My Question or Issue I can't seems to find mobile payment option, is it not available? but i saw the option ava...
Roadie
271 Views
1 replies
0 likes
PlanPremiumCountry USDevice(iPhone 6s, Macbook Pro late 2016) My Question or IssueI'm currently using a redeemed premium account on US spotify. Would I be able to switch to a family plan for a few months with my family as the plan owner and then swit...
Plan Premium Country US Device (iPhone 6s, Macbook Pro late 2016) My Question or Issue I'm currently using a redeemed premium account on US spotify. Would I be able to sw...
Roadie
464 Views
1 replies
0 likes
Dear spotifiers I accidentaly upgraded an account that was logged on my browser and then procced to upgrade my own acc, the problem is that the charge keeps coming on the bill for the other acccount and I wanted to know how to cancel it, I have the o...
Dear spotifiers I accidentaly upgraded an account that was logged on my browser and then procced to upgrade my own acc, the problem is that the charge keeps coming on the bill for th...
Roadie
343 Views
1 replies
0 likes
I am get SO frustrated. I have two accounts but i only use one, i want to cancel the other as i have being charged for both but dont know the usernam,email or password for the second account. I cannot find a single phone number to call or forum with ...
I am get SO frustrated. I have two accounts but i only use one, i want to cancel the other as i have being charged for both but dont know the usernam,email or password for the second account. I canno...
Roadie
208 Views
1 replies
0 likes
PlanPremiumCountry USADeviceHTC M7Operating SystemAndroid My Question or Issue I've tried to upgrade to spotify premium multiple times in the app and used two different cards as it instructed when the first failed. Neither went through but when I che...
Plan Premium Country USA Device HTC M7 Operating System Android My Question or Issue I've tried to upgrade to spotify premium multiple times in the app and used two diffe...
Spotify Star
293 Views
1 replies
0 likes
My Question or IssueNot sure my original message posted. (Kept getting an error message.) I'm a divorced dad whose kids live with my ex. I've pretty much determined that Spotify won't allow a family plan unless the kids live with that adult full time...
My Question or Issue Not sure my original message posted. (Kept getting an error message.) I'm a divorced dad whose kids live with my ex. I've pretty much determined that Spotify won't allow...
Spotify Star
462 Views
1 replies
0 likes
PlanFreeCountry DeviceiPhone SEOperating SystemiOS 10 My Question or IssueWhy does it say this? If I subscribe, will it work? Or will Premium be incompatible with the app?
Plan Free Country Device iPhone SE Operating System iOS 10 My Question or Issue Why does it say this? If I subscribe, will it work? Or will Premium be incompatible with ...
Community Legend
10565 Views
4 replies
1 likes
On my bank statement shows that the payment was done on the 02/06/18 but on my soptify app keeps showing payment failed? how can I sort this out?
On my bank statement shows that the payment was done on the 02/06/18 but on my soptify app keeps showing payment failed? how can I sort this out?
Roadie
309 Views
1 replies
0 likes
Hello,Is it possible to have the Hulu plan alongside a family plan?Thanks!
Hello, Is it possible to have the Hulu plan alongside a family plan? Thanks!
Moderator
406 Views
1 replies
0 likes
PlanFree/PremiumCountry USADevice(iPhone 7plusOperating SystemIphone My Question or Issue I paid for Premium June 2nd and it still isn’t not showing up on my account. I got charged the $14.00 and it’s still not there. Not happy. Losing money.
Plan Free/Premium Country USA Device (iPhone 7plus Operating System Iphone My Question or Issue I paid for Premium June 2nd and it still isn’t not showing up on m...
Community Legend
243 Views
1 replies
0 likes
Why does Spotify say a song I am trying to play isn't available, but that I can import it? Premium user here.
Why does Spotify say a song I am trying to play isn't available, but that I can import it? Premium user here.
Roadie
744 Views
3 replies
0 likes
My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help?
My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help?
Spotify
1309 Views
6 replies
0 likes
Hi,A few weeks ago I convinced myself to upgrade to a premium account. Because I am a student, I have chosen for the student packet. I made an account in my name and my mother paid with her visa card (I am not yet in possession of a visa card).A day ...
Hi, A few weeks ago I convinced myself to upgrade to a premium account. Because I am a student, I have chosen for the student packet. I made an account in my name and my mother paid ...
Roadie
314 Views
1 replies
0 likes
Hi Guys,My free month had ended yesterday. Today my account was automaticly extended. That's oke, it now will end at 01-07, cause i ended it today. But i have to pay for this month, but i do not have excess to a ideal button or anything. Any one any ...
Hi Guys, My free month had ended yesterday. Today my account was automaticly extended. That's oke, it now will end at 01-07, cause i ended it today. But i have to pay for this month, but ...
Moderator
406 Views
1 replies
0 likes
PlanPremiumCountry DeviceLG Stylo 2Operating SystemAndroid 7.0 My Question or Issue I wanted to cancel my premium plan so i clicked delete cache and saved data. But then it logged me out, but i also can't remember my password for that account. But i ...
Plan Premium Country Device LG Stylo 2 Operating System Android 7.0 My Question or Issue I wanted to cancel my premium plan so i clicked delete cache and saved data. But...
Moderator
240 Views
1 replies
0 likes
I have tried to verify that I'm a student at Cedarville University about 10 times and I'm going into my 2nd year in August. I have turned in different documents multiple times and I never get an answer back. This is annoying because I love Spotify Pr...
I have tried to verify that I'm a student at Cedarville University about 10 times and I'm going into my 2nd year in August. I have turned in different documents multiple times and I never get...
Spotify Star
343 Views
1 replies
0 likes
I had spotify premium as an undergrad and I'm a grad student now. I'll be a student for about 5 more years. Now I am charged $9.99 per month for Spotify Premium while I should be paying $4.99 per month for students. Also I get a message when I click ...
I had spotify premium as an undergrad and I'm a grad student now. I'll be a student for about 5 more years. Now I am charged $9.99 per month for Spotify Premium while I should be paying $4.99 per mon...
Spotify
368 Views
2 replies
0 likes
