Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi I'm trying to update to premium in a foreign country but I can only pay using my home credit card. I won't be getting a local acocunt for sure as I will be moving back in a while. Any solutions to this please? ThanksJ
Hello, i tried to register for free trial via prepaid. I had to pay for one month to get it. So i did, first payed month ended and so did premium without additional free month. What should i do ?
Hello, i have lost acess to the account username: d8sug93si4tw42l0s11p9712rI just found the username on cache of my smartphone, i dont remember the password or e-mail either. Every month are charging from my credit card and i can't cancel the payment...
I cancelled my spotify subscription, i not know what happened but I got charged and it over drew my bank account so now I'm in the negative. And it doesn't show my account being cancelled.
Hi all,Formlery from the UK, have moved to Australia and looking to move direct debits over.I am unable to change my country as the option under "edit profile" is greyed out.Tried changing my payment details to my AUS bank card, but it gives me an er...
Is prepaid load to pay no longer available?
I cant change the country from US to Panama, i tried putting my credit card from panbama in the payment options but it tells me that the card cant be added because the account is set to US so when i go to my profile to edit the country it doesnt let ...
So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of the answers I found, including in this community is t...
why is my spotify app doesn't have pay by mobile in the payment method like what the help is telling
I paid for a premium via debit card. I received a text stating that it was paid successfully but when I checked my Spotify account, it says that I'm still not subscribed. I wasted my money on this.
I have prepaid my premium account until June 2018, is it possible to upgrade to family account and only pay the difference between what I paid alread and the cost of the family account?
I used a 36$ gift card and got 3 months but Spotify is still trying to take money out of my account...???? And is saying payment failure even tho I’ve paid
I tried to start a free trial but I was logged into someone else’s account in the website. I canceled the subscription but want the free trial on my account as it would be nice not to have to pay for the first month. Anyway I can get this to happen? ...
I cancelled my.Spotify account what I thought was about 5 months ago, and just noticed that i am still being billed through paypal. This doesn't make any sense because when I checked my Google account it does not show that I have any subsciptions, or...
Hey spotify people. just curious if i can pay for a yearly subscritpion to premium using a pre paid visa card in Canada??
On Spotify, I have premium for £9.99 a month. When I clicked on it, a message came up saying that It had failed which I didn't understand because the money has transfered from my account and it wont let me use it
why cant i use a money order[type of check] to buy premium ?
Hello,I have tried to change/update my creditcard several times (with different creditcards).Everytime I enter the data, there seems to be an error...I have no idea why this is, because all my creditcards work.Can someone help me with this?Greets
I have been listening on my Yamaha receiver for months and all of a sudden, the Spotify client on Ubuntu won't connect and the receiver says Need Premium. My subscription is up to date, I've tried all the things suggested on the web, reinstalled the ...
Spotify app is telling that my payment method is failing, have tried 2 alternate forms and is failing again... is this a widespread problem now ?