Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
147259 Views
99 replies
12 likes

147259 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16985 Views
27 replies
4 likes

16985 Views
27 replies
4 likes

philippine bank card not recognized

Hi. i am currently using spotify in switzerland but moving to the philippines. whenever i try to change from my swiss credit card to pay with my philippine bank card (maestro) it tells me that there is no spotify yet in the philippines. but I know it...

Manila2018
Newbie
Hi. i am currently using spotify in switzerland but moving to the philippines. whenever i try to change from my swiss credit card to pay with my philippine bank card (maestro) it tells me that t...
2018-01-18 1:04:23 AM
2018-08-01 7:47:25 PM
Luke
Spotify Star
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

Need a refund. Cancelled 2 weeks ago but was still charged.

I want a refund. My account is FREE but I was still charged 9.99 last night. I will report it as fraud if I do not get a refund.

Lilnervis
Newbie
I want a refund. My account is FREE but I was still charged 9.99 last night. I will report it as fraud if I do not get a refund.
2018-01-18 1:39:14 AM
2018-08-01 7:46:32 PM
Luke
Spotify Star
281 Views
1 replies
0 likes

281 Views
1 replies
0 likes

How can I suspend my trail into free version

As title, I can't pay for familyplan because I'm in trail.

a851124
Newbie
As title, I can't pay for familyplan because I'm in trail.
2018-01-18 6:09:21 AM
2018-08-01 7:45:38 PM
Luke
Spotify Star
450 Views
1 replies
0 likes

450 Views
1 replies
0 likes

Charged twice in one week!!

So I have the subscription that costs $14.99/month. I was charged last Friday and today another charge of $14.99 was taken from my account! Of course I can't get in touch with any real customer service person to find out why they're taking out two pa...

jonesie49
Newbie
So I have the subscription that costs $14.99/month. I was charged last Friday and today another charge of $14.99 was taken from my account! Of course I can't get in touch with any real customer servi...
2018-01-18 3:10:41 PM
2018-08-01 7:44:03 PM
Luke
Spotify Star
253 Views
1 replies
0 likes

253 Views
1 replies
0 likes

can't pay without changing country, can't change country without payment.

Moved to the US from UK – can't pay with my US credit card without changing country to US. Can't change country without making the payment. Etc. FML (**bleep** my life)

louismdk
Newbie
Moved to the US from UK – can't pay with my US credit card without changing country to US. Can't change country without making the payment. Etc. FML (**bleep** my ...
2018-01-19 1:29:39 AM
2018-08-01 7:40:43 PM
Luke
Spotify Star
343 Views
1 replies
0 likes

343 Views
1 replies
0 likes

Fail charge and double charge

Hello, i´m from mexico. the charge of my suscription was denied the las 15 of january yesterday It was pay But i have twice charge payment, so my bank say it wasn´t they fault.Also my husband can´t use the acount we´re in a familiar plan but really I...

dani_azuk
Newbie
Hello, i´m from mexico. the charge of my suscription was denied the las 15 of january yesterday It was pay But i have twice charge payment, so my bank say it wasn´t they fault. Also my husband can´t...
2018-01-19 6:44:48 PM
2018-08-01 7:39:39 PM
Luke
Spotify Star
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

Automatically Logged Out

Hi! I currently encountered this yesterday. 1/19/18.I am still currently subscribed as a premium user since my expiration for the premium is on 1/27/18. Somehow when i opened my spotify it was logged out and then when i logged back in all my playlist...

sirfunk3
Casual Listener
Hi! I currently encountered this yesterday. 1/19/18. I am still currently subscribed as a premium user since my expiration for the premium is on 1/27/18. Somehow when i opened my spotify it was logg...
2018-01-20 4:32:21 AM
2018-08-01 7:38:02 PM
Luke
Spotify Star
485 Views
1 replies
1 likes
Android

485 Views
1 replies
1 likes

Ive downloaded a playlist but i cant play offline?

I've downloaded a playlist but why won't it play offline?Anyone know why

Liam995
Newbie
I've downloaded a playlist but why won't it play offline? Anyone know why
2018-01-21 11:03:10 PM
2018-08-01 7:35:32 PM
Luke
Spotify Star
326 Views
1 replies
0 likes

326 Views
1 replies
0 likes

Changing payment netherlands

I am trying to change the payment method from one bank account to another (different back, but both with IDEAL). However, it keeps charging the first bank account! I tried switching to PayPal first and then back to Ideal for the new bank account but ...

Dijssel
Casual Listener
I am trying to change the payment method from one bank account to another (different back, but both with IDEAL). However, it keeps charging the first bank account! I tried switching to PayPal first a...
2018-01-22 1:30:06 PM
2018-08-01 7:34:27 PM
Luke
Spotify Star
388 Views
1 replies
0 likes

388 Views
1 replies
0 likes

I do not have all the features even being Premium.

I can't not use the Shuffle mode when I want. And people in my family are being excluded all the time even with the right address. Plssss, help me!

kozzmicblues
Newbie
I can't not use the Shuffle mode when I want. And people in my family are being excluded all the time even with the right address. Plssss, help me! 🙂
2018-01-24 4:05:00 PM
2018-08-01 7:32:30 PM
Luke
Spotify Star
284 Views
1 replies
0 likes

284 Views
1 replies
0 likes

Trying to buy premium!

Ok it's really simple.... I am trying to register for Premium with a Gibraltar credit card and yet it insists the card is from Spain and wants me to change the country thingy in my profile which by the way, only shows GB as an option. Not sure if i c...

Spawny1
Casual Listener
Ok it's really simple.... I am trying to register for Premium with a Gibraltar credit card and yet it insists the card is from Spain and wants me to change the country thingy in my profile which by t...
2018-08-01 5:05:54 PM
2018-08-01 5:39:49 PM
Billy-J
Spotify Star
399 Views
3 replies
0 likes

399 Views
3 replies
0 likes

Superuser Contribution Cambio a un Plan Familiar Premiun

PlanPremiunCountry MéxicoDeviceHuawei P9 Lite/AcerOperating SystemAndroid 7.0/Windows 7 My Question or Issue Hola, hace poco estuve en un plan familiar con unos amigos, ya que compartimos domicilio durante un tiempo, pero después tuvimos que irnos y ...

carlamolinajrz
Newbie
Plan Premiun Country México Device Huawei P9 Lite/Acer Operating System Android 7.0/Windows 7 My Question or Issue Hola, hace poco estuve en un plan familiar con ...
2018-07-29 2:28:46 AM
2018-08-01 4:54:12 PM
SergioDavid
Roadie
233 Views
1 replies
0 likes

233 Views
1 replies
0 likes

Starbucks code?

Plan : PremiumCountry : US My Question or Issue I joined spotify on 14th July by the link of the promotion page, which is to offer 125 starbucks stars. And I did not get the mail for that code yet. Do I need to wait more or there was a problem in sen...

Justask
Newbie
Plan : Premium Country : US My Question or Issue I joined spotify on 14th July by the link of the promotion page, which is to offer 125 starbucks stars. And I did not ge...
2018-08-01 9:02:58 AM
2018-08-01 3:38:26 PM
Billy-J
Spotify Star
445 Views
1 replies
0 likes
Starbucks code promotion

445 Views
1 replies
0 likes

Me cobran despues de cancelar suscripcion

Free/Premium Country ColombiaDevice(Hp Envy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLuego de haber cancelado una suscripcion de Plan Familian Premium se sigue cargando un pago a mi tarjeta por el valor de 25,000COP

7hl5pd4pbvruaxs
Newbie
Free/Premium Country Colombia Device (Hp Envy) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Luego de haber cancelado una su...
2018-07-31 12:21:48 AM
2018-08-01 3:22:06 PM
Billy-J
Spotify Star
214 Views
1 replies
0 likes

214 Views
1 replies
0 likes

But why does Spotify Premium have this stupid 10,000-song limit on Your Library?

I have a premium account. I just got a badge earlier today that I've been with Spotify for two years! Woot woot! Coincidentally also today I tried to download an album to my phone to listen in my car and it says "All filled up. Epic collection, frien...

adamw3377
Newbie
I have a premium account. I just got a badge earlier today that I've been with Spotify for two years! Woot woot! Coincidentally also today I tried to download an album to my phone to listen in my car...
2018-08-01 4:27:15 AM
2018-08-01 3:19:41 PM
priscyla
Casual Listener
638 Views
1 replies
2 likes

638 Views
1 replies
2 likes

Cannot purchase gift cards (ecards)

PlanFree/PremiumCountry RomaniaDevicePCOperating SystemWindows 10, Firefox / Chrome My Question or Issue Hi everyone, I'm trying to purchase a 12-month gift card for someone from https://www.spotify.com/purchase/ecards/. No matter what gift card type...

stumb
Casual Listener
Plan Free/Premium Country Romania Device PC Operating System Windows 10, Firefox / Chrome My Question or Issue Hi everyone, I'm trying to purchase a 12-month gif...
2018-07-31 6:41:27 PM
2018-08-01 1:29:52 PM
stumb
Casual Listener
708 Views
2 replies
5 likes

708 Views
2 replies
5 likes

Superuser Contribution When will the new subscription start?

PlanFree/PremiumCountry Norway My Question or IssueI've seen different dates being listed, so I'm wondering when I will be billed for my subscription. When I started the free trial it said I would get charged on Aug 1st, but on my profile it says Aug...

DesignatedDan
Casual Listener
Plan Free/Premium Country Norway My Question or Issue I've seen different dates being listed, so I'm wondering when I will be billed for my subscription. When I started the free tr...
2018-07-31 1:01:59 PM
2018-08-01 11:46:50 AM
Melody
Spotify
289 Views
4 replies
0 likes

289 Views
4 replies
0 likes

Spotify didn't accept my payment method

I know that I have more than the necessary money in my account for paying my subscription and when I put my data Spotify denies my payment.

lfcv2304
Newbie
I know that I have more than the necessary money in my account for paying my subscription and when I put my data Spotify denies my payment.
2018-03-05 4:00:25 AM
2018-08-01 11:18:58 AM
GodlyOwner
Newbie
284 Views
2 replies
0 likes

284 Views
2 replies
0 likes

Can´t Change Country for Premium Payment

So i follow the very useless and mediocre help you get from spotify. Go my my account, click sbscription, give it a method of payment for my new country and.... it tells me the new zip code does not match the selected country. Of course it´s not gonn...

alfcebgom
Newbie
So i follow the very useless and mediocre help you get from spotify. Go my my account, click sbscription, give it a method of payment for my new country and.... it tells me the new zip code does not ...
2018-02-09 5:37:08 PM
2018-08-01 9:58:56 AM
Luke
Spotify Star
181 Views
1 replies
0 likes

181 Views
1 replies
0 likes

Upgrade

I am trying to upgrade to premium. Every time I click on your add to upgrade for 60 days which ends on 2/14/18 it doesn’t give me a link to upgrade.

Smziglar
Newbie
I am trying to upgrade to premium. Every time I click on your add to upgrade for 60 days which ends on 2/14/18 it doesn’t give me a link to upgrade.
2018-02-10 7:42:57 PM
2018-08-01 9:58:02 AM
Luke
Spotify Star
204 Views
1 replies
0 likes

204 Views
1 replies
0 likes

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