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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7963 Views
  • 23 replies
  • 2 likes
  • 7963 Views
  • 23 replies
  • 2 likes

Superuser Contribution Paypal with credit card

I want to start a Premium Trial but I do not have a credit card on paypal, but I´m connected with a bank card... but paypal wants everytime from me a credit card, what to do now? I just have a bank account

  • Newbie
  • I want to start a Premium Trial but I do not have a credit card on paypal, but I´m connected with a bank card... but paypal wants everytime from me a credit card, what to do now? I just have a bank a...
  • SergioDavid
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see my Premium account

Hi,I have been using Spotify premium account for a long time. Recently I logged in via Facebook my mistake and since then I can't access my premium account. I removed Spotify from my Facebook apps but still when I log in with my email address, premiu...

  • Visitor
  • Hi, I have been using Spotify premium account for a long time. Recently I logged in via Facebook my mistake and since then I can't access my premium account. I removed Spotify from my Facebook apps ...
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payments

Trying to purchase 3 months for 0.99. Once putting in payment details... page going back to beginning and asking me to enter details again... any ideas?

  • Newbie
  • Trying to purchase 3 months for 0.99. Once putting in payment details... page going back to beginning and asking me to enter details again... any ideas?
  • SergioDavid
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution insufficient funds

Hi, I forgot to put money into my card, so they cancelled my subscription; I am trying to use a different card just for this month but the only option avialable is to put the new card details and wait few days for the service to be reactivated. I don...

  • Newbie
  • Hi, I forgot to put money into my card, so they cancelled my subscription; I am trying to use a different card just for this month but the only option avialable is to put the new card details and wai...
  • SergioDavid
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al suscribirse

Hola, no puedo pagar la mensualidad del plan familiar, anteriormente realice reposición de tarjeta ahora con la nueva quiero dar de alta para que se relice los cargos automatauto pero no me permite.Realice el proceso de cancelar premium y aún así no ...

  • Newbie
  • Hola, no puedo pagar la mensualidad del plan familiar, anteriormente realice reposición de tarjeta ahora con la nueva quiero dar de alta para que se relice los cargos automatauto pero no me permite. ...
  • SergioDavid
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium wont show up in app

I just got Premium memebership but it won't show it up in the app, it looks as if I didn't have premium.

  • Newbie
  • I just got Premium memebership but it won't show it up in the app, it looks as if I didn't have premium.
  • SergioDavid
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution kan ik eerst 3 maanden voor 0,99 euro doen een daarna studentenkorting toepassen als de 3 maanden af

vraag staat in de titel, maar hier is het helemaal:kan ik eerst 3 maanden voor 0,99 euro doen een daarna studentenkorting toepassen als de 3 maanden af zijn gelopen, dus 15 maanden totaal voor ongeveer 61 euro?ik heb nooit premium gehad.gr. jimmyENGL...

  • Casual Listener
  • vraag staat in de titel, maar hier is het helemaal: kan ik eerst 3 maanden voor 0,99 euro doen een daarna studentenkorting toepassen als de 3 maanden af zijn gelopen, dus 15 maanden totaal voor onge...
  • SergioDavid
  • Roadie
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

I could not change my country

Hi SpotifyTeam! I'm Rita, and I would like to apply for spotify. I want to pay for Premium, but it didn't work. I am in abroad, because I'm participating in an Internship program. It is 2 months long. Can I change my country, or it's impossible, and ...

  • Casual Listener
  • Hi SpotifyTeam!   I'm Rita, and I would like to apply for spotify. I want to pay for Premium, but it didn't work.  I am in abroad, because I'm participating in an Internship pr...
  • d8t7_i-8vnc3d
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment

Why cant i add my new debit card for my premium? It just declines it when i put the info in plz help!! I work at 3 and i nees my music

  • Newbie
  • Why cant i add my new debit card for my premium? It just declines it when i put the info in plz help!! I work at 3 and i nees my music 😭😭😭
  • SergioDavid
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution ödeme sorunu

kredi kartımda herhangi bir sorun olmamasına bakiyem olmasına rağmen premium alamıyorum.

  • Newbie
  • kredi kartımda herhangi bir sorun olmamasına bakiyem olmasına rağmen premium alamıyorum.
  • SergioDavid
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar el plan premium familiar

Hola, he estado intentando pagar el plan familiar premium pero me sale el siguiente error: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago." ¿Cómo lo puedo solucionar? Sí, estoy seguro de que mi tarjeta de crédito cump...

  • Newbie
  • Hola, he estado intentando pagar el plan familiar premium pero me sale el siguiente error: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago." ¿Cómo lo puedo solucionar?...
  • SergioDavid
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn’t recieve any pin code

I didn’t recieve any pin code to continue on my subscription via mobile payment (Globe) for the ₱149.00 premium promo

  • Newbie
  • I didn’t recieve any pin code to continue on my subscription via mobile payment (Globe) for the ₱149.00 premium promo
  • SergioDavid
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 aylık 1 tl

Selamlar öncelikle ben ilk kez premium satın alacaktım fakat satın alma bölümünde kart bilgilerini girdikten sonra 1tl yi karttan aldı ve premium gelmedi ana sayfaya attı direk Yardım lazım

  • Newbie
  • Selamlar öncelikle ben ilk kez premium satın alacaktım fakat satın alma bölümünde kart bilgilerini girdikten sonra 1tl yi karttan aldı ve premium gelmedi ana sayfaya attı direk Yardım lazım
  • SergioDavid
  • Roadie
  • 4155 Views
  • 1 replies
  • 0 likes
  • 4155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find video with premium account

I am using the premium account of spotify, however I cannot find vertical video in my account although I have already follow your steps. When I browse featured shows or all video shows, it doesn’t have a result.

  • Newbie
  • I am using the premium account of spotify, however I cannot find vertical video in my account although I have already follow your steps. When I browse featured shows or all video shows, it doesn’t ha...
  • SergioDavid
  • Roadie
  • 2024 Views
  • 1 replies
  • 0 likes
  • 2024 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Error - Changed from the Family subscription to Individual Premium

So I have been using the Spotify Premium Family for seven months now and each month at the 19th the subscription get renewed.This 19th of May my subscription changed from the Family Premium to Individual Premium without any notification or notice, so...

  • Newbie
  • So I have been using the Spotify Premium Family for seven months now and each month at the 19th the subscription get renewed. This 19th of May my subscription changed from the Family Premium to Indi...
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with renewal

I subscribed to spotify at the beginning of 2016. A couple of days ago I received a message saying that I ended the subscription because there was an error in the payment, due to lack of funds or having changed the data of the visa card). Interesting...

  • Newbie
  • I subscribed to spotify at the beginning of 2016. A couple of days ago I received a message saying that I ended the subscription because there was an error in the payment, due to lack of funds or hav...
  • SergioDavid
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Been Paying premium since Oct 2017 but account shows free.

Paying premium amount $ every month since Oct 2017, with no premium benefits. Please help! Going to cancel if I don’t get help wth this problem.

  • Newbie
  • Paying premium amount $ every month since Oct 2017, with no premium benefits. Please help!  Going to cancel if I don’t get help wth this problem.
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount in Australia

I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue but money had been taken out acting as if I compete...

  • Newbie
  • I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue ...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Amount was charged and i don't have the access to premium

An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put again my bank account details, and i don't see opti...

  • Visitor
  • An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put ...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes