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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

Superuser Contribution Partner refused access to my Premium Family Account

HiMy partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying for it is if I can add him... and I've tried acceptin...

  • Newbie
  • Hi My partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying ...
  • Alfredo
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify paid twice?

Hello,So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to change the payment option for some reason (and also pr...

  • Newbie
  • Hello, So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to c...
  • Alfredo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para suscribirme

Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido

  • Newbie
  • Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido
  • Alfredo
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal

Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as a payment option for me?

  • Newbie
  • Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as...
  • Alfredo
  • Roadie
  • 2431 Views
  • 1 replies
  • 0 likes
  • 2431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment deducted for an old premium account

I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just checked my bank statement and there was a deduction ma...

  • Newbie
  • I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just c...
  • Alfredo
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dinero retenido

Spoiler (Highlight to read)Hola buenas tardesCreo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por retenerme dos veces 49.99 que pu...

  • Newbie
  • Hola buenas tardes Creo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por rete...
  • Alfredo
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card keeps being charged

I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so I think maybe it was a phishing thing? Could someon...

  • Newbie
  • I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so ...
  • Alfredo
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Para kesildi ancak premium üyelik olmadı

Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.

  • Newbie
  • Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.
  • Alfredo
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada...

  • Newbie
  • Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada... 
  • Alfredo
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution More payment options.

So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over?

  • Visitor
  • So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over? 
  • Alfredo
  • Roadie
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renovación de suscripción de plan familiar y me cobra el plan simple premium.

Mi problema es que ayer 24 de Abril renové la suscripción del contrato familiar, a lo largo del día verifique el estado de mi saldo en mi tarjeta y note que habían cobrado un saldo menor a lo que suele ser por el plan familiar a lo que ingresó en el ...

  • Newbie
  • ...e había sucedido que en vez de cobrar el plan familiar, me haya cobrado otro plan por el cual no tengo interés.   Por cierto me frustra escribir aquí. Cambia la palabras a la hora de darle public...
  • Alfredo
  • Roadie
  • 1294 Views
  • 1 replies
  • 0 likes
  • 1294 Views
  • 1 replies
  • 0 likes

"Falha no pagamento"

Quando tentava atualizar a forma de pagamento, recebia o erro "Falha no pagamento. Tente novamente ou use outra forma de pagamento.". Porem, sempre utilizei o mesmo cartao e nunca deu problema. Uso o cartao normalmente no dia a dia, esta como forma d...

  • Newbie
  • Quando tentava atualizar a forma de pagamento, recebia o erro "Falha no pagamento. Tente novamente ou use outra forma de pagamento.". Porem, sempre utilizei o mesmo cartao e nunca deu problema.&...
  • BrunnoDaSilva
  • Casual Listener
  • 2535 Views
  • 8 replies
  • 22 likes
  • 2535 Views
  • 8 replies
  • 22 likes

subscription expired in advance

Hi, i've subscribed April 14th , spotify premium , but today (May 4th) my account is set on Free. Why?

  • Casual Listener
  • Hi, i've subscribed April 14th , spotify premium , but today (May 4th) my account is set on Free. Why?
  • Swordmoon
  • Casual Listener
  • 288 Views
  • 6 replies
  • 1 likes
  • 288 Views
  • 6 replies
  • 1 likes

Família Spotify...

Recebei hoje um e-mail de vocês dizendo que não era possível reconhecer que os usuarios da minha família(TODOS) moravam na minha residência. Mas como isso é possível se todas contas foram criadas a partir de e-mail e preenchido o endereço corretament...

  • Newbie
  • Recebei hoje um e-mail de vocês dizendo que não era possível reconhecer que os usuarios da minha família(TODOS) moravam na minha residência. Mas como isso é possível se todas contas foram criadas a p...
  • Bittencourt
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Switched phones...Premium not working

I just got a new phone and tried to switch my account to it but is not recognizing that I have a premium account - what should I do?

  • Newbie
  • I just got a new phone and tried to switch my account to it but is not recognizing that I have a premium account - what should I do?
  • Nico
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Payment failed. try again or use a different payment method

Hello!I recently moved to Romania and I got a new Romanian credit card. I previously lived in a country that did not have Spotify so I just got it recently when I moved here. I don't have Spotify premium but every time I try to get it (there's no Pay...

  • Casual Listener
  • Hello! I recently moved to Romania and I got a new Romanian credit card. I previously lived in a country that did not have Spotify so I just got it recently when I moved here. I don't have Spot...
  • Ed-Silk
  • Casual Listener
  • 7997 Views
  • 8 replies
  • 0 likes
  • 7997 Views
  • 8 replies
  • 0 likes

Can't purchase Spotify Premium

I just downloaded the Spotify App and I want to upgrade to the Premium plan, but I'm getting the following message 'Spotify Premium Can not be purchased in this app' see attached screen shot How to go about upgrading to Premium if I can't do it throu...

  • Newbie
  • I just downloaded the Spotify App and I want to upgrade to the Premium plan, but I'm getting the following message 'Spotify Premium Can not be purchased in this app' see attached screen shot  H...
  • Luke
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con premium para universitarios

Hola, me dieron un mes gratis y voy a pagar premium para universitarios. Si pago se cancela las tres semanas gratis que me quedan.?

  • Newbie
  • Hola, me dieron un mes gratis y voy a pagar premium para universitarios. Si pago se cancela las tres semanas gratis que me quedan.? 
  • Pevege
  • Newbie
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambio de plan familiar premium

Hola hace días tenía suscripción al plan familiar premium de mi hermano, dejo de pagar y se cancelo, ahora mi hermanaaa contrato un plan y no me puedo suscribir Que debo hacer?

  • Newbie
  • Hola hace días tenía suscripción al plan familiar premium de mi hermano, dejo de pagar y se cancelo, ahora mi hermanaaa contrato un plan y no me puedo suscribir   Que debo hacer?  
  • Alfredo
  • Roadie
  • 1094 Views
  • 3 replies
  • 0 likes
  • Plan Familiar Premium
  • 1094 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with payment

Hello ! I have problem with my family subscription. I've had it for 1 month and in a day, when my subscription was ending, the payment failed cause of limits on my credit card. I've unlocked it and the payment isn't still working. I've tried everythi...

  • Newbie
  • Hello ! I have problem with my family subscription. I've had it for 1 month and in a day, when my subscription was ending, the payment failed cause of limits on my credit card. I've unlocked it and&n...
  • Alfredo
  • Roadie
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes