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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4374 Views
  • 23 replies
  • 2 likes
  • 4374 Views
  • 23 replies
  • 2 likes

Can't buy premium with second account

Alright, first of all I have a spotify account linked with Facebook and since I want to get rid of Facebook in my life I need a new spotify account. I created one and now I am trying to buy premium with my PayPal account (the other payment options ar...

  • Newbie
  • Alright, first of all  I have a spotify account linked with Facebook and since I want to get rid of Facebook in my life  I need a new spotify account. I created one and now I am trying to b...
  • 브라이언
  • Regular
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Spotify with Hulu

I am already a Spotify Premium member with the family plan. How do I add the Hulu subscription on the special offer?

  • Casual Listener
  • I am already a Spotify Premium member with the family plan. How do I add the Hulu subscription on the special offer?
  • 브라이언
  • Regular
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Need to cancel a Spotify account but don't know the details

I am being charged for an account through my phone contract I do not use and do not know the sign in details, and lost the email address

  • Newbie
  • I am being charged for an account through my phone contract I do not use and do not know the sign in details, and lost the email address
  • 브라이언
  • Regular
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Student Subscription

Hello, I was charged twice, yesterday R$10,00 and today R$16,90. But I have the student subscription: R$8,50. Is it possible to cancel the billings and do it again? Thanks,Isaac

  • Newbie
  • Hello,   I was charged twice, yesterday R$10,00 and today R$16,90.   But I have the student subscription: R$8,50.   Is it possible to cancel the billings and do it again?  ...
  • 브라이언
  • Regular
  • 243 Views
  • 1 replies
  • 0 likes
  • Student Discount International
  • 243 Views
  • 1 replies
  • 0 likes

Husband (Member) dead

Hello,my husband is a spotify member and we use the Premium Family account. He died in January and I don´t know is Password or his Username... I wanna use his Account, would like to take it. How can I subscribe the account on my own?

  • Newbie
  • Hello, my husband is a spotify member and we use the Premium Family account. He died in January and I don´t know is Password or his Username... I wanna use his Account, would like to take it. How ca...
  • Luke
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Can't change country

I am trying to change my country from the USA to Australia. I have tried to follow the instructions to update the payment details to an Australian card, however I am receiving the error message "The postal code you entered was not valid for the selec...

  • Casual Listener
  • I am trying to change my country from the USA to Australia. I have tried to follow the instructions to update the payment details to an Australian card, however I am receiving the error message "The ...
  • 브라이언
  • Regular
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Problema con el débito del pago

IHola, el 20/4 fecha en que me debían debitan la suscripción no lo hicieron por problemas con mi tarjeta, 25/4 di de baja la suscripción, esos 5 días los tengo pagar? Porque aún no me debitaron nada de la tarjeta .

  • Newbie
  • IHola, el 20/4 fecha en que me debían debitan la suscripción no lo hicieron por problemas con mi tarjeta, 25/4 di de baja la suscripción, esos 5 días los tengo pagar? Porque aún no me debitaron nada ...
  • 브라이언
  • Regular
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Subscription

I am getting charged for Spotify premium, but I don’t know my username or password, I need to cancel it as soon as I can

  • Newbie
  • I am getting charged for Spotify premium, but I don’t know my username or password, I need to cancel it as soon as I can 
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! Cant purchase!

I need help! I cant purchase spotify using my paymaya account and it always showing "Purchase Failed etc."

  • Newbie
  • I need help! I cant purchase spotify using my paymaya account and it always showing "Purchase Failed etc." 
  • m12321
  • Newbie
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Renovacion de suscripcion 12 meses de universitarios (problema)

No renove a tiempo mi cuenta de universitarios y desde febrero estoy pagando la cuota normal de $99 por mes. Mi pregunta es, ¿Como puedo renovar la modalidad de pago para qeu me siga cobrando los $49 mensuales? ya no me da la opcion de renovar...

  • Newbie
  • No renove a tiempo mi cuenta de universitarios y desde febrero estoy pagando la cuota normal de $99 por mes. Mi pregunta es, ¿Como puedo renovar la modalidad de pago para qeu me siga cobrando los $49...
  • hebberttttt
  • Newbie
  • 870 Views
  • 1 replies
  • 0 likes
  • 870 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realice el pago por premium y no tengo el servicio.

Ya realice el pago y me llegó un mail con el ok de la transacción. Pero no puedo entrar a mí Spotify premium. Nosé q hacer

  • Newbie
  • Ya realice el pago y me llegó un mail con el ok de la transacción. Pero no puedo entrar a mí Spotify premium. Nosé q hacer
  • KryztalDeLeon
  • Newbie
  • 908 Views
  • 3 replies
  • 0 likes
  • 908 Views
  • 3 replies
  • 0 likes

Spotify - Cobrança indevida de 10 reais após troca de cartão.

Hoje atualizei a forma de pagamento da minha conta no Spotify e veio uma cobrança de 10 reais. Gostaria de saber o porquê da cobrança e, se for realmente uma cobrança indevida, como estorná-la.

  • Newbie
  • Hoje atualizei a forma de pagamento da minha conta no Spotify e veio uma cobrança de 10 reais. Gostaria de saber o porquê da cobrança e, se for realmente uma cobrança indevida, como estorná-la.
  • Bittencourt
  • Spotify Star
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja pagar con amex

hola soy de argentina y hasta el mes pasado pagaba con visa, pero ahora quiero cambiar a american express y no me deja siquiera poner el codigo de seguridad para terminar la compra... alguien sabe como arreglar esto?

  • Newbie
  • hola soy de argentina y hasta el mes pasado pagaba con visa, pero ahora quiero cambiar a american express y no me deja siquiera poner el codigo de seguridad para terminar la compra... alguien sabe co...
  • asaucedo16v
  • Newbie
  • 4587 Views
  • 4 replies
  • 2 likes
  • 4587 Views
  • 4 replies
  • 2 likes

Superuser Contribution Double payment (SOLVED)

Hello! I have paid the yearly subscripition for 119,90 with one credit card and the montly payment is going on with another credit card. It has happened for one month now. How can I stop the monthly payment and get reimbursed? -Jani

  • Newbie
  • Hello! I have paid the yearly subscripition for 119,90 with one credit card and the montly payment is going on with another credit card. It has happened for one month now. How can I stop the monthly ...
  • Aimee_T
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Premium account paid for one year and new Family account

Hi,I have paid a Premium account for one year until december 2018 and now I would like to subscribe for a Family account. How will it be charged to me ? Thanks for your answers

  • Casual Listener
  • Hi, I have paid a Premium account for one year until december 2018 and now I would like to subscribe for a Family account. How will it be charged to me ?  Thanks for your answers
  • pidji
  • Casual Listener
  • 403 Views
  • 4 replies
  • 0 likes
  • 403 Views
  • 4 replies
  • 0 likes

Solved!! I paid for family and then unsubscribed.

Will i still be charged even though i unsubscribed like 1 min after? It say on my account that im not a subscriber but my bank have been charged, will i get the money back?

  • Casual Listener
  • Will i still be charged even though i unsubscribed like 1 min after? It say on my account that im not a subscriber but my bank have been charged, will i get the money back?
  • Sayre
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Charged double

Hey, I signed up for the student discount, was approved and charged. The email told me to go back to Spotify online to finish setting up. Now I am being charged for both the student $4.99 subscription and the $9.99 monthly subscription on my credit c...

  • Newbie
  • Hey,  I signed up for the student discount, was approved and charged. The email told me to go back to Spotify online to finish setting up. Now I am being charged for both the student $4.99 subs...
  • GillianDelvigne
  • Composer
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Help! Charged last month and this month for premium yet my account says free and not premium

I was charged 9.99 last month and yet again this month . My account states I am on the free service and there is no sign of letting up any time soon...can someone please tell what’s going on with this or my account

  • Newbie
  • I was charged 9.99 last month and yet again this month . My account states I am on the free service and there is no sign of letting up any time soon... can someone please tell what’s going on w...
  • knoxsucow
  • Casual Listener
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

Duplicidade de pagamento

Esse mes recebi email falando que estava com problemas no cartão no faturamento ,ai troquei cartão e passei outro cartão, porem veio na fatura do cartao anterior o debito do spotify, paguei duas vezes esse mês

  • Newbie
  • Esse mes recebi email falando que estava com problemas no cartão no faturamento ,ai troquei cartão e passei outro cartão, porem veio na fatura do cartao anterior o debito do spotify, paguei duas veze...
  • Bittencourt
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

sonos and spotify

On my sonos account, it says that it is unable to play a song becuase the spotify account information is not valid. I have spotify premium yet it is still not working

  • Visitor
  • On my sonos account, it says that it is unable to play a song becuase the spotify account information is not valid. I have spotify premium yet it is still not working
  • Luke
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes