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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hello , Spotify just dropped in Israel , and I can't find an option to make a Family Subscription.Is it not available or its just a problem? I hope you will fix this / add this option to Israel.
I was charged $9.99 but I signed up for the student plan that is $4.99. I am confused because when I check my account it shows up as student plan but I was charged the full price of premium.
Hey, yesterday you started your service in Israel and the premium category has only one person, and the competitors (Apple Music and Deser) have a premium on a family that costs NIS 30 and I want to make a family subscription, Why do not you have thi...
I paid for the university account, but my account is free. < Moderator Snip - Screenshot removed for security >
Hello people,how is it possible that i pay for my premium Spotify account but still get advertisement in the german podcast "Fest & Flauschig"? Are you aware of that? Because its not longer ad free for premium users now! I'm quite unhappy with that! ...
So I'm trying to sign up for Premium in Israel, but first it said it costs 19.99 ILS/month, then it changed to $9.99 USD/month. Which one is it?Also, I can't find anywhere how many accounts are allowed per premium subscription.Thanks.
Please help! My card is charged for Premium price on 13th March. Should I cancel it now on the same day, will I be able to get a refund?
Anybody else experiencing a problem with Spotify accepting your PayPal method. It literally keeps going back to the "Agree & Continue" page after accepting my PayPal login, then going BACK to PayPal to re-enter my credentials. This is really EXTREMEL...
Can I join Premium by using debit card? I’m in Vietnam
Hello, I recently changed my credit card. When I want to pay my premium subscription with my new card, I'm denied the payment, can you help me? I love Spotify. Thanks.
My mail *snip* please give me my premium
How do I apply the money how I want it applied?
I think terrible bands are on my Spotify account, they keep using all my skips.
I'm going to the Account Page, selecting Subscription and then clicking the "Update" button, but nothing happens. Tried it with several different browsers.Any idea?
Hello, Actually I have a Premium subscription with Movistar. I want to change it to Spotify Premium for Family. It seems that I need to cancel my Movistar subscription in order to make the upgrade directly on Spotify's page. What I need to know befor...
I have to change my cc info but its not working. "Update" is not working just refreshing page...
Hello all.I would like to ask you for a help. I want to start my subscription for Premium but my payment is not possible. I fill all the credit card info and when I push the button for confirming, It says that: Payment failed. Try again, or use a dif...
was given six $10 gift cards and was able to enter four of them, got to the last two and got 'something went wrong'. tried refreshing and waited a few hours to come back and try again, still getting the same message. there's a link that directs me to...
So I've tried to sign up premium (with the student offer, I have been verified) and it keeps telling me "my bank is having a bad day or to check if my credit card is ok". My credit card has more than enough room for a 5$ charge, I even called the ban...
I cancelled my premium subscription and even asked the live support to have my credit card information removed from the account, but for absolutely no reason whatsoever the next day I find out that my subscription has been activated again with absolu...