Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 183705 Views
- 116 replies
- 12 likes
- 183705 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20859 Views
- 28 replies
- 4 likes
- 20859 Views
- 28 replies
- 4 likes
New Premium account and 2 charges
Signed up for premium and I got 2 emails - 1 says .99c for first 3 months and another saying 9.99 per month. On account it says I will be charged 9.99 on 18/01/18. I thought it was .99 for 1st 3 months. order ID is Thanks.
- Signed up for premium and I got 2 emails - 1 says .99c for first 3 months and another saying 9.99 per month. On account it says I will be charged 9.99 on 18/01/18. I thought it was .99 for 1...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Student discount
I tried to purchase student premium but it wasn't working and it billed me 4 times
- I tried to purchase student premium but it wasn't working and it billed me 4 times
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- Spotify Star
- 258 Views
- 1 replies
- 0 likes
- 258 Views
- 1 replies
- 0 likes
Mobile carrier said spotify charged me with 0 after I applied for free trial.
PlanFreeCountry PhilippinesDeviceSamsung S5Operating SystemAndroid Jellybean I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was charged by Spotify. When I got back to the app, it still says that I am on Spot...
- Plan Free Country Philippines Device Samsung S5 Operating System Android Jellybean I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was ...
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- Spotify Star
- 981 Views
- 5 replies
- 0 likes
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Account subscription
- 981 Views
- 5 replies
- 0 likes
paying for premium, account showing as free
Hello Spotify Community,today I discovered that my account is no longer showing as premium, even though I am paying for it. I've already checked my account, and the monthly premium has been paid, I also got a reply saying the same from the payment se...
- Hello Spotify Community, today I discovered that my account is no longer showing as premium, even though I am paying for it. I've already checked my account, and the monthly premium has been paid, I...
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- Spotify Star
- 471 Views
- 3 replies
- 0 likes
- 471 Views
- 3 replies
- 0 likes
I can not charge my credit card for payment
Hi. Cancel my premium subscription because they could not charge me for my card, I followed the instructions I found in the help section of the payment method of the spotify page but I can not subscribe to premium because it does not allow me to ente...
- Hi. Cancel my premium subscription because they could not charge me for my card, I followed the instructions I found in the help section of the payment method of the spotify page but I can not subscr...
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- Spotify Star
- 301 Views
- 2 replies
- 0 likes
- 301 Views
- 2 replies
- 0 likes
Change country in order to pay for Premium
Hi, I got a French spotify account, but I'm currently in Brazil for 2 months, and I lost my credit card. My Premium was cancelled the day after and the country was changed to Brazil... Now I'm trying to upgrade again with my new card but Spotify won'...
- Hi, I got a French spotify account, but I'm currently in Brazil for 2 months, and I lost my credit card. My Premium was cancelled the day after and the country was changed to Brazil... Now I'm...
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- Spotify Star
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Double charged
Hi there, I was on a 1-month free trial for Premium that was going to update today, however I decided to take up the $99 for 12 months promotion. I received notice from my credit card that I was charged both $9.99 and $99 dollars today. Obviously, I ...
- Hi there, I was on a 1-month free trial for Premium that was going to update today, however I decided to take up the $99 for 12 months promotion. I received notice from my credit card that I...
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- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
double charged
I just signed up for school so I wanted to renew my premium with the student discount. I tried and it told me thy could not verify I was a student, no big deal I decided to pay for 9.99 premium and checked my back account to find I was charged twice....
- I just signed up for school so I wanted to renew my premium with the student discount. I tried and it told me thy could not verify I was a student, no big deal I decided to pay for 9.99 premium and c...
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- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Payment problems
I ve bought spotify premium but it doesnt show up I waited a day a logged out logged in but nothing happend.I used paypal but it seems to be everything all right with it.I really dont know why it isnt working pls help
- I ve bought spotify premium but it doesnt show up I waited a day a logged out logged in but nothing happend.I used paypal but it seems to be everything all right with it.I really dont know why it isn...
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- Spotify Star
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
I have been charged twice
I had previously been paying 12.99 on the App Store for subscription and at the start of this month I cancelled it so I could subscribe on the Spotify website for 9.99. €9.99 was taken from my account at the start of the month but today I topped up m...
- I had previously been paying 12.99 on the App Store for subscription and at the start of this month I cancelled it so I could subscribe on the Spotify website for 9.99. €9.99 was taken from my accoun...
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Can't change payment details
My credit card was lost and I am trying to change my payment details. But, when I select Update Your Payment Details I am taken to the Change Payment Details page and it reads " Loading. Please wait..." and it never loads. I have tried with both IE a...
- My credit card was lost and I am trying to change my payment details. But, when I select Update Your Payment Details I am taken to the Change Payment Details page and it reads " Loading. &...
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Lost premium account out of the blue?
A few weeks ago, I don’t even know if it was a full month, I redeemed 2 Spotify month long subscription gift cards. Today, my account went back to free. I know for a fact that I redeemed these gift cards less than 2 months ago. I assumed they were cu...
- A few weeks ago, I don’t even know if it was a full month, I redeemed 2 Spotify month long subscription gift cards. Today, my account went back to free. I know for a fact that I redeemed these gift c...
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- Spotify Star
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Charges after canceling
Canceled my subscription over 4 months ago and keep getting charged. How and where do I go to get this taken care of?! This is absolutely ridiculous at this point. I have two accounts and neither have premium right now yet I'm still getting charged. ...
- Canceled my subscription over 4 months ago and keep getting charged. How and where do I go to get this taken care of?! This is absolutely ridiculous at this point. I have two accounts and neith...
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Report
I have made payment for spotify but then it still wont let menget the premium. Please advice me on this matter. My name moustafa hussreinuser name : RM0.00 CIMB BANK:RM 2.00 was charged to your Debit Card on 19-12-17 at Spotify P045DF1. Pls call the...
- I have made payment for spotify but then it still wont let menget the premium. Please advice me on this matter. My name moustafa hussrein user name : <removed sensitive info> RM0...
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Help!
Hey I paid my last bill November 28 and it showing my account as free membership! Idk what to do
- Hey I paid my last bill November 28 and it showing my account as free membership! Idk what to do
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- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Cambio a premiun
Realice un cambio a premium, se realizo el cargo correctamente a mi tarjeta, pero al iniciar sesion no me aparece la cuenta y la actualizo y me ofrece el cambio nuevamente, no se realizo ni en la aplicacion.
- Realice un cambio a premium, se realizo el cargo correctamente a mi tarjeta, pero al iniciar sesion no me aparece la cuenta y la actualizo y me ofrece el cambio nuevamente, no se realizo ni en la apl...
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Payments still going out when they should have stopped..
I have just been contacted by my bank and Spotify has made a charge for 9.99 EUR. I was living in Germany and used this card on my spotify (which is now on free account) and then my husbands account, for which we have changed the card for payment, an...
- I have just been contacted by my bank and Spotify has made a charge for 9.99 EUR. I was living in Germany and used this card on my spotify (which is now on free account) and then my hu...
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Spotify premium account
I received spotify premium account 4 times but it is still not activated.I did all the things you said but it was still not active.I want you to find a solution to the problem as soon as possible.
- I received spotify premium account 4 times but it is still not activated. I did all the things you said but it was still not active. I want you to find a solution to the problem as soon as po...
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- Spotify Star
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes
Changing spotify country and payment method
Help. I live in Finland but I have Spotify USA. It won't let me change the location because it's linked to paypal but when I try to change the payment method it only tells me to switch my location first. What's going on???
- Help. I live in Finland but I have Spotify USA. It won't let me change the location because it's linked to paypal but when I try to change the payment method it only tells me to switch my location fi...
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Still charged after I cancelled my subscription
On Wednesday the 13th of December 2017 I canceled my 30-day subscription. On Monday the 18th of December 2017 I was charged $11 can anyone help me on why I'm still being charged after I cancelled my subscription?
- On Wednesday the 13th of December 2017 I canceled my 30-day subscription. On Monday the 18th of December 2017 I was charged $11 can anyone help me on why I'm still being charged after I cancelled my ...
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes