Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
roflmaoo
Casual Listener
123294 Views
81 replies
10 likes

123294 Views
81 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14723 Views
27 replies
2 likes

14723 Views
27 replies
2 likes

Superuser Contribution Spotify premium subscription not working using Smart(Error)

Everytime I click an amount and enter my # and press next, it keeps saying an error and I can't proceed (I did it on pc) I tried everything and still nothing. Really need the premium plz send help

Thedarkyaksha
Newbie
Everytime I click an amount and enter my # and press next, it keeps saying an error and I can't proceed (I did it on pc) I tried everything and still nothing. Really need the premium plz send help
2018-07-03 4:15:37 PM
2018-07-03 8:07:38 PM
MaríaCamila
Roadie
322 Views
1 replies
0 likes

322 Views
1 replies
0 likes

Superuser Contribution Where is my Spotify Premium?

Where is the Spotify Premium I bought? My QuCestion or Issue Can someone help me at Spotify?

user-removed
Visitor
Where is the Spotify Premium I bought? My QuCestion or Issue Can someone help me at Spotify?
2018-07-03 7:08:14 PM
2018-07-03 8:02:54 PM
MaríaCamila
Roadie
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

Solved!! Giftcard madness

PlanFree/PremiumCountry NetherlandsDevice(iPhone 8Operating System(iOS 11 My Question or Issue I have a spotify giftcard. But i cant use it. Never used the free trial and i dont want to. They only give me the option to pay through creditcard, ideal o...

Gapstract
Casual Listener
Plan Free/Premium Country Netherlands Device (iPhone 8 Operating System (iOS 11 My Question or Issue I have a spotify giftcard. But i cant use it. Never used the free tri...
2018-07-03 6:16:54 PM
2018-07-03 7:08:32 PM
Loxer
Community Legend
552 Views
5 replies
0 likes

552 Views
5 replies
0 likes

Cancelling

My Question or Issue Hi i am wondering what to do. I paid for premium yesterday. And then cancelled my card details with them today. Then got an email saying my premium runs out tommoroe. I hope not as ive paid 9.99 for another month on yesyerday

Lindsey1989
Casual Listener
My Question or Issue Hi i am wondering what to do. I paid for premium yesterday. And then cancelled my card details with them today. Then got an email saying my premium runs out tommoroe. I ho...
2018-07-02 8:11:59 PM
2018-07-03 6:27:13 PM
Noah
Spotify Star
319 Views
3 replies
0 likes

319 Views
3 replies
0 likes

Gift Card Subscription Problem

PlanFree/Premium PremiumCountryUSA Deviceiphone 5Operating System(iOS 10, Android Oreo, Windows 10,etc.)I received gift card with gift code and inadvertently signed up on my ipad instead of my phone. How do I switch the subscription from ipad to phon...

user-removed
Visitor
Plan Free/Premium Premium Country USA Device iphone 5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) I received gift card with gift code and inadvert...
2018-07-03 5:20:30 PM
2018-07-03 5:36:42 PM
user-removed
Not applicable
162 Views
1 replies
0 likes

162 Views
1 replies
0 likes

Premium payment

PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemIOS 10 My Question or Issue I am late on my premium payment and when I log in and go to subscription it says I’m not on a subscription how do I update my payment and carry on with premium

gb810s-cdm_0f
Casual Listener
Plan Free/Premium Country Device iPhone 6s Operating System IOS 10 My Question or Issue I am late on my premium payment and when I log in and go to subscription i...
2018-07-03 3:50:08 PM
2018-07-03 4:15:49 PM
gb810s-cdm_0f
Casual Listener
198 Views
2 replies
0 likes

198 Views
2 replies
0 likes

Solved!! Spotify Premium Vodafone Ireland Subscription doesn't work.

Hi guys, My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium.I have already subscribe, activate and connect subscryption with my already exysting spotify account. But when i log in it still showing Free. I have co...

GrZeLa_82
Newbie
Hi guys, My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium. I have already subscribe, activate and connect subscryption with my already exysting ...
2018-07-03 3:17:12 PM
2018-07-03 4:10:33 PM
Luke
Spotify Star
1492 Views
1 replies
0 likes

1492 Views
1 replies
0 likes

Superuser Contribution Why am I seeing ads despite paying to not see them?

PlanPremiumCountryUnited States Device(All Platforms)Operating System(All Platforms) My Question or IssueI pay a monthly subscription fee so I don't have to deal with ads. So why is Drake being advertised on the cover of nearly every sponsored playli...

moartato
Newbie
Plan Premium Country United States Device (All Platforms) Operating System (All Platforms) My Question or Issue I pay a monthly subscription fee so I don't have to de...
2018-07-02 5:06:54 PM
2018-07-03 3:44:01 PM
Chris
Spotify
369 Views
1 replies
4 likes

369 Views
1 replies
4 likes

spotify premium

PlanPremium Philippines Device(Samsung Grand Prime)Operating System(Android) Hi. I already paid my spotify premium, just want to know why I'm still on free spotify?

ambien
Casual Listener
Plan Premium Philippines Device (Samsung Grand Prime) Operating System (Android) Hi. I already paid my spotify premium, just want to know why I'm still on free ...
2018-07-03 12:46:52 PM
2018-07-03 1:05:06 PM
ambien
Casual Listener
264 Views
2 replies
0 likes

264 Views
2 replies
0 likes

You broke my family connection becasue I couldn't pay in time? That's low

PlanFamily/Premium My Question or Issue I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as appos...

SeanV
Regular
Plan Family/Premium My Question or Issue I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I ...
2018-07-02 12:08:03 AM
2018-07-03 12:15:03 PM
Maxim
Spotify Star
236 Views
1 replies
0 likes

236 Views
1 replies
0 likes

Student and Hulu subscription

I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,how can I fix this to have my premium account worki...

Alma01
Casual Listener
I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,...
2018-07-03 3:21:37 AM
2018-07-03 5:49:44 AM
Noah
Spotify Star
641 Views
3 replies
0 likes
Student premium help

641 Views
3 replies
0 likes

Unable to get student subscription but card still charged

Hello, I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on my card? Thank you

bigboinz
Newbie
Hello, I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on ...
2018-07-02 12:47:02 AM
2018-07-03 3:46:41 AM
Noah
Spotify Star
219 Views
1 replies
0 likes

219 Views
1 replies
0 likes

Paying for Premium but only getting Free Version

PlanPremium CountryUnited States DeviceiPhone8Operating SystemiOS 10 My Question or IssueI have been paying for Spotify for 2 years. In the past two months, I have only had the free version but I've still been charged for premium. Its obviously not a...

jkh8817
Newbie
Plan Premium Country United States Device iPhone8 Operating System iOS 10 My Question or Issue I have been paying for Spotify for 2 years. In the past two month...
2018-07-02 10:20:00 PM
2018-07-02 10:44:01 PM
Noah
Spotify Star
1548 Views
2 replies
1 likes

1548 Views
2 replies
1 likes

Premium Family Plan for South Africa

PlanPremiumCountrySouth Africa My Question or Issue I've been with Spotify since its inception here in South Africa. Very disappointed that there is no family plan yet and no plans for it. Either you guys need to up your game really quickly or I'm go...

SkyhawkZA
Casual Listener
Plan Premium Country South Africa My Question or Issue I've been with Spotify since its inception here in South Africa. Very disappointed that there is no family plan yet and no pl...
2018-07-02 6:16:41 PM
2018-07-02 8:45:58 PM
SkyhawkZA
Casual Listener
2790 Views
2 replies
21 likes

2790 Views
2 replies
21 likes

Superuser Contribution "Oops something went wrong!" when trying to cancel Spotify premium.

I'm trying to cancel both mine and my brother's Spotify premium subscriptions via the web browser (which is how we bought it) and we keep getting "Oops something went wrong!" when hitting "Cancel Subscription" I need this canceled ASAP before the acc...

SignalTheWolf
Newbie
I'm trying to cancel both mine and my brother's Spotify premium subscriptions via the web browser (which is how we bought it) and we keep getting "Oops something went wrong!" when hitting "Cancel Sub...
2018-06-30 1:12:22 AM
2018-07-02 6:55:05 PM
SergioDavid
Roadie
384 Views
1 replies
0 likes

384 Views
1 replies
0 likes

Superuser Contribution premium payment doesn't work

Hi, I am trying to activate Premium account for 3 months for 0,99 euro. But my payment just does not work. I have even asked my friends to use their cards they normally use to pay for me but get the same error. ( It is in Czech: the payment was not s...

mnau
Newbie
Hi, I am trying to activate Premium account for 3 months for 0,99 euro. But my payment just does not work. I have even asked my friends to use their cards they normally use to pay for m...
2018-06-30 10:06:21 PM
2018-07-02 6:52:33 PM
SergioDavid
Roadie
261 Views
1 replies
1 likes

261 Views
1 replies
1 likes

Superuser Contribution ME DÍ DE BAJA Y ME SIGUEN COBRANDO

Hola, necesito ayuda.Me dí de baja en Mayo de 2018 y me siguen descontando la promo Spotify de $69ARS mensuales.Peor aún, en mi perfil figura como que tengo Spotify Free. ¿Que debo hacer para que realmente me den de baja?

ceciliao
Newbie
Hola, necesito ayuda. Me dí de baja en Mayo de 2018 y me siguen descontando la promo Spotify de $69ARS mensuales. Peor aún, en mi perfil figura como que tengo Spotify Free. ¿...
2018-06-30 10:43:19 PM
2018-07-02 6:47:33 PM
SergioDavid
Roadie
1203 Views
1 replies
0 likes

1203 Views
1 replies
0 likes

Superuser Contribution Ödeme sorunu

PlanPremiumCountry TurkeyDeviceiPhone 7 PlusOperating SystemİOS 11 My Question or Issue Kartımda sıkıntı olmamasına rağmen ödeme sorunu veriyor

Fatih_Avs
Casual Listener
Plan Premium Country Turkey Device iPhone 7 Plus Operating System İOS 11 My Question or Issue Kartımda sıkıntı olmamasına rağmen ödeme sorunu veriyor
2018-06-30 12:57:05 AM
2018-07-02 6:39:17 PM
SergioDavid
Roadie
410 Views
1 replies
1 likes
ödeme yapamıyorum

410 Views
1 replies
1 likes

Unable to cancel my subscription

My Question or Issue I recently got the 3 months for 99p subscription but now its saying that i am on a free account and it wont let me cancel it. I really dont want to get charged the full price after the subscription ends so if someone could help m...

Cj8086
Casual Listener
My Question or Issue I recently got the 3 months for 99p subscription but now its saying that i am on a free account and it wont let me cancel it. I really dont want to get charged the...
2018-07-01 12:05:58 AM
2018-07-02 1:48:01 PM
Cj8086
Casual Listener
297 Views
2 replies
1 likes

297 Views
2 replies
1 likes

Problem with change payment details from PayPal to VisaCard

Plan: Premium FamilyCountry: CY My Question or Issue:Hello, I have a problem with change payment details feature from PayPal to VisaCard in the Subscription area in my account Spotify. I am sure that I enter the correct credit card data. The card is ...

eugene-msa
Casual Listener
Plan: Premium Family Country: CY My Question or Issue: Hello, I have a problem with change payment details feature from PayPal to VisaCard in the Subscription area in m...
2018-06-27 9:07:23 PM
2018-07-02 11:57:45 AM
Luke
Spotify Star
613 Views
7 replies
0 likes

613 Views
7 replies
0 likes

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