Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130768 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62668 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242235 Views
149 replies
13 likes
PlanPremiumCountryTurkeyDeviceLG G5Operating System AndroidMy Question or Issue I was a premium member. My subscription seems like expired yesterday(I didn't receive a single reminder from Spotify before it expired) I'm trying to subscribe since yest...
Plan Premium Country Turkey Device LG G5 Operating System Android My Question or Issue I was a premium member. My subscription seems like expired yesterday(I didn't receive a sin...
Community Legend
339 Views
1 replies
1 likes
PlanPremium My Question or IssueTuve problemas para completar mi pago el mes pasado y me dejaron la subscripción en pausa, cuando traté de actualizar la forma de pago ya no me deja pagar con la misma tarjeta, seguí la opción que dicen de hacerse free...
Plan Premium My Question or Issue Tuve problemas para completar mi pago el mes pasado y me dejaron la subscripción en pausa, cuando traté de actualizar la forma de pago ya no me de...
Roadie
344 Views
1 replies
0 likes
Hello, I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information. When I go to: My Account --> Subscriptions --> Update It brings me to a screen that is trying to make me b...
Hello, I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information. When I go to: My Account -->...
Casual Listener
813 Views
2 replies
1 likes
So I set up the Spotify premium account on 4/30. I went to cancel it a few minutes ago and received a confirmation email, but it says I will have Spotify premium until 6/30. I check my receipts and it shows one receipt on 4/30 and another for 5/30. M...
So I set up the Spotify premium account on 4/30. I went to cancel it a few minutes ago and received a confirmation email, but it says I will have Spotify premium until 6/30. I check my receipts and i...
Roadie
455 Views
1 replies
0 likes
PlanPremiumCountry Canada DeviceIphone My Question or Issue My old credit card expired i have a new one and am trying to get spotify premium again and everytime i put in the credit card info all i get is a payment failed box.
Plan Premium Country Canada Device Iphone My Question or Issue My old credit card expired i have a new one and am trying to get spotify premium again and ...
Spotify Star
479 Views
4 replies
1 likes
PlanPremium (students)Country GreeceDeviceSamsung galaxy s6Operating SystemAndroid Nougat My Question or Issue:I am subscribed to the Students Premium . Altough I saw the 0.99e discount that you have , for 3 monts . So my question is , can i stop my ...
Plan Premium (students) Country Greece Device Samsung galaxy s6 Operating System Android Nougat My Question or Issue: I am subscribed to the Students Premium . Altough I saw th...
Spotify Star
682 Views
3 replies
0 likes
PlanPremiumCountry GermanyDevice(Huwai P9 lite, PC)Operating System(Windows 10,Android ) My Question or IssueMy account got set back to Free without me canceling. I tried signing up for premium again, but it won't let me sign up no matter which payme...
Plan Premium Country Germany Device (Huwai P9 lite, PC) Operating System (Windows 10,Android ) My Question or Issue My account got set back to Free without me canceling. I trie...
Roadie
358 Views
1 replies
0 likes
Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, but there is no option to pay the regular price so ...
Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, ...
Newbie
900 Views
3 replies
3 likes
My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card? Thank you,Dana
My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card? Thank you, Dana
Casual Listener
649 Views
2 replies
0 likes
Vodafone 3 ay ücretsiz kampanyasından yararlandım. Kampanya bitiminde benden otomatik ödeme çekti 13,99 TL tutarında. Bir sonraki ay benden otomatik ödeme çekmesin diye IPTAL mesajı attım. Bana gelen mesajda 25 Haziran 2018'e kadar servisten yararlan...
Vodafone 3 ay ücretsiz kampanyasından yararlandım. Kampanya bitiminde benden otomatik ödeme çekti 13,99 TL tutarında. Bir sonraki ay benden otomatik ödeme çekmesin diye IPTAL mesajı attım. Bana gelen...
Roadie
317 Views
1 replies
0 likes
I'm currently on the Premium/Hulu plan for 9.99/mo however I need to change my payment info (credit card). When I go to "update" my payment info, it asks me for the new card number but the confirm button asks to sign me up for the 14.99 Family Plan, ...
I'm currently on the Premium/Hulu plan for 9.99/mo however I need to change my payment info (credit card). When I go to "update" my payment info, it asks me for the new card number but the co...
Roadie
317 Views
1 replies
0 likes
Hello guys,It's been 2 weeks since Spotify notified me that I can not pay the subsciption of the month (because I did not have any money left on my bank account).I just deposited some today.Do you know when Spotify will try again to charge me so I ca...
Hello guys, It's been 2 weeks since Spotify notified me that I can not pay the subsciption of the month (because I did not have any money left on my bank account).I just deposited some today. Do yo...
Roadie
527 Views
1 replies
0 likes
PlanPremiumCountry GermanyDeviceiPhone 8Operating SystemiOS 10 Hallo,ich möchte das Datum meines Abbos ändern. Wie ist da möglich ohne das ich alles kündigen muss? Hätte es gerne auf jeden 1 im Monat umgestellt haben.
Plan Premium Country Germany Device iPhone 8 Operating System iOS 10 Hallo, ich möchte das Datum meines Abbos ändern. Wie ist da möglich ohne das ich alles kündigen muss? Hätte...
Spotify Star
10734 Views
3 replies
1 likes
My Question or Issue Someone has my info or theres an old premium account active in my name that I cant discontinue. Please help asap so I dont have to go through bank.
My Question or Issue Someone has my info or theres an old premium account active in my name that I cant discontinue. Please help asap so I dont have to go through bank.
Spotify Star
600 Views
1 replies
0 likes
I'm confused. i pay $22.50 a month and i thought i had premium. but it says free spotiy in the account details. I have it for my son. but would like to listen to some music too. if i already have premium do i need to change to the family one? and if ...
I'm confused. i pay $22.50 a month and i thought i had premium. but it says free spotiy in the account details. I have it for my son. but would like to listen to some music too. if i already have pre...
Community Legend
490 Views
1 replies
1 likes
Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de kaart werkt wel bij andere online aankopen. Wat kan i...
Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de ka...
Newbie
1257 Views
1 replies
5 likes
Hello,I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is at 10:04 and the second one is at 16:46, which could ...
Hello, I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is ...
Community Legend
426 Views
1 replies
0 likes
I have the same problem, but instead I had a regular family premium account and it was being paid with Paypal's "recurring payments". With the last billing I received the same message and now it seems I am only able to pay with a creditcard.Is this a...
I have the same problem, but instead I had a regular family premium account and it was being paid with Paypal's "recurring payments". With the last billing I received the same message and now i...
Spotify
314 Views
1 replies
0 likes
PlanPremiumCountryViet Nam Device8Samsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or Issue Hi, I've been using Premium account for 2 months. Last month the payment was still ok, but this month they sent me an email said the payment has fail...
Plan Premium Country Viet Nam Device 8Samsung Galaxy 8 Operating System Android 8.0.0 My Question or Issue Hi, I've been using Premium account for 2 months. Last ...
Newbie
482 Views
2 replies
1 likes
I'm thinking about getting a premium subscription. There was an option which said $11.99 for 3 months. Does this mean you pay that amount and get 3 months premium or you have to pay they amount each month? Thanks
I'm thinking about getting a premium subscription. There was an option which said $11.99 for 3 months. Does this mean you pay that amount and get 3 months premium or you have to pay they amou...
Spotify Star
538 Views
1 replies
0 likes
