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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72429 Views
  • 25 replies
  • 5 likes
  • 72429 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41999 Views
  • 19 replies
  • 2 likes
  • 41999 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29982 Views
  • 16 replies
  • 3 likes
  • 29982 Views
  • 16 replies
  • 3 likes

View new terms and conditions

Hello. Upon signing in, I saw there was a new notification about terms a conditions. I hit "not now" but I can't bring up the message again to view it. Is there any way I can access the updated text and accept? Thanks!

  • Newbie
  • Hello.   Upon signing in, I saw there was a new notification about terms a conditions. I hit "not now" but I can't bring up the message again to view it.   Is there any way I can access...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Problema com assinatura familiar

Mudei minha assinatura para Premium Family, mas apenas meu aparelho pode ouvir musicas, os outros membros nao conseguem ouvir nenhuma musica

  • Newbie
  • Mudei minha assinatura para Premium Family, mas apenas meu aparelho pode ouvir musicas, os outros membros nao conseguem ouvir nenhuma musica
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Deactivated premium, got another month to pay

I deactivated my subscription the day before the payment (payment was on 13/1, I deactivated premium on 12/1), and I seemingly did it. Now it says I have to pay another month, on 13/2, even though I deactivated it two days before.

  • Newbie
  • I deactivated my subscription the day before the payment (payment was on 13/1, I deactivated premium on 12/1), and I seemingly did it. Now it says I have to pay another month, on 13/2, even though I ...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Problem on payment step 2

Hi, I'm trying to register for premium like I always do for 1 or 2 years now but now I'm unable to pay I'm stuck on this page kindly check attachment. no emails about confirmations or code that from dragon pay. I need help. thank you.

  • Newbie
  • Hi, I'm trying to register for premium like I always do for 1 or 2 years now but now I'm unable to pay I'm stuck on this page kindly check attachment. no emails about confirmations or code that ...
  • delacruznhor
  • Casual Listener
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

premium through globe

Hey ! Di po ako makapag premium thru globe. Walang lumalabassa account na globe as mode of payment. Why oh why ?! HELP !

  • Newbie
  • Hey ! Di po ako makapag premium thru globe. Walang lumalabassa account na globe as mode of payment. Why oh why ?!  HELP ! 
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Cancel Subscription

Hi Everyone, I need someone's help. My son with special needs begged me to pay for a subscription and after some time I finally agreed. I got him a new phone for Christmas and he tried to log into his account but could not remember his password, then...

  • Newbie
  • Hi Everyone, I need someone's help. My son with special needs begged me to pay for a subscription and after some time I finally agreed. I got him a new phone for Christmas and he tried to log into hi...
  • dede14
  • Newbie
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Spotify vouchers

Dear I got a spotify voucher with a code (30 euro, 3 months) and I ‘verzilverde’ this one in my account. I got an e-mail that it was OK. a few days later AND in my app, I got/ am getting notifications that I have to pay to keep my premium account...b...

  • Newbie
  • Dear   I got a spotify voucher with a code (30 euro, 3 months) and I ‘verzilverde’ this one in my account. I got an e-mail that it was OK.   a few days later AND in my app, I got/ am ge...
  • Hubo
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Is hulu included in Turkey Student Subscription?

Hello folks, how r you? I’m just wondering that can i also get a hulu for my student subscription in Turkey? If so, how can i do? Do i have to register hulu regular way an convert it to free somehow?

  • Casual Listener
  • Hello folks, how r you? I’m just wondering that can i also get a hulu for my student subscription in Turkey?   If so, how can i do? Do i have to register hulu regular way an convert it to free...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Premium didn’t sync on Spotify account

Hi, I paid for Spotify Premium from my provider (Globe) and got a message that my premium is already active but the premium is not sync on my Spotify account. Meaning my account still says my subscription is free. What can I do to get the premium sub...

  • Newbie
  • Hi, I paid for Spotify Premium from my provider (Globe) and got a message that my premium is already active but the premium is not sync on my Spotify account. Meaning my account still says my subscri...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Getting charged for subscription I never started!

My credit card keeps getting charged with a subscription I never started and my credit card won't cancel it. Said I had to contact Spotify yet if you don't have an account you can't contact them!!! And there is no number to contact! This is fraud! Th...

  • Casual Listener
  • My credit card keeps getting charged with a subscription I never started and my credit card won't cancel it. Said I had to contact Spotify yet if you don't have an account you can't contact them!!! A...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

My student subscription is not working

In my account it’s showing u have charged $5 but my subscription is not working what should I do??

  • Newbie
  • In my account it’s showing u have charged $5 but my subscription is not working what should I do??
  • ErayD
  • Casual Listener
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

i did not receive a verification code

I've been trying to subscribe to premium but I have not gotten any verification code from globe. Please help. thank you.

  • Newbie
  • I've been trying to subscribe to premium but I have not gotten any verification code from globe. Please help. thank you. 
  • 357 Views
  • 0 replies
  • 1 likes
  • 357 Views
  • 0 replies
  • 1 likes

Just switch to Spotify free

My spotify just switched to Spotify free, i know my month is not done yet. Same happend to my friend. Do anyone know Why this happens?

  • Newbie
  • My spotify just switched to Spotify free, i know my month is not done yet. Same happend to my friend. Do anyone know Why this happens? 
  • Beany86
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Sending Family Invite - says its from a different account name ?

I have come back to Spotify from the dark side, reneweed my family subscription however when I send an invite to a family member the receipient receives the email from my correct username, however it then reads that you are about to join the family o...

  • Newbie
  • I have come back to Spotify from the dark side, reneweed my family subscription however when I send an invite to a family member the receipient receives the email from my correct username, however it...
  • 207 Views
  • 0 replies
  • 1 likes
  • 207 Views
  • 0 replies
  • 1 likes

Get charged but still free membership

Hey,I bought Spotify Premium with student reduction. I wasn't able to send my student certificate at that moment. I am trying send now but i can't reach that page again. So my problem is, Spotify get paid but still my membership is Free.

  • Newbie
  • Hey, I bought Spotify Premium with student reduction. I wasn't able to send my student certificate at that moment. I am trying send now but i can't reach that page again. So my problem is, Spot...
  • Luke
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Premium spotify

I pay for premium spotify and it works fine on my Amazon firestick but when I try to getake it on my phone it says I am on free spotify Help please

  • Newbie
  • I pay for premium spotify and it works fine on my Amazon firestick but when I try to getake it on my phone it says I am on free spotify Help please 
  • Luke
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Premium - changing country

Hi, I'm having an issue with changing the country on my Spotify account. I moved from Poland to Czech Republic and have a czech card now. The thing is that I can't change the card as a payment method, most probably because of the wrong country assign...

  • Newbie
  • Hi, I'm having an issue with changing the country on my Spotify account. I moved from Poland to Czech Republic and have a czech card now. The thing is that I can't change the card as a payment method...
  • Tom
  • Community Legend
  • 258 Views
  • 5 replies
  • 0 likes
  • 258 Views
  • 5 replies
  • 0 likes

Trying to pay for premium but instantly get a message saying I'm unsubscribed

I have tried multiple times to get premium with my phone bill but every time I get a message saying I subscribed for 9.99 a month but then I get a message saying 'You are now unsubscribed, if you have any queries please contact customer service www.b...

  • Newbie
  • I have tried multiple times to get premium with my phone bill but every time I get a message saying I subscribed for 9.99 a month but then I get a message saying 'You are now unsubscribed, if you hav...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes