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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5283 Views
  • 23 replies
  • 2 likes
  • 5283 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cuenta premium cancelada por spotify con vodafone

Hola, Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a contratar pero vodafone me la sigue cobrando, no entiendo nada. Ya he ...

  • Casual Listener
  • Hola,    Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a cont...
  • Melody
  • Spotify
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant pay with paypal no more

i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?

  • Casual Listener
  • i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?
  • Melody
  • Spotify
  • 601 Views
  • 5 replies
  • 0 likes
  • 601 Views
  • 5 replies
  • 0 likes

Can't purchase Spotify Premium with PayMaya

Im trying to pay for a Spotify Premium but an error occurs saying, "Payment failed. Try again, or use a different payment method." I have enough balance on my account. Please help me.

  • Visitor
  •  Im trying to pay for a Spotify Premium but an error occurs saying, "Payment failed. Try again, or use a different payment method." I have enough balance on my account. Please help me.
  • DL141
  • Newbie
  • 1396 Views
  • 3 replies
  • 0 likes
  • 1396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancele la suscripción familiar por error.

Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar sin necesidad de volver a crearla? Me refiero a vol...

  • Newbie
  • Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar ...
  • ZullyB
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puedo salir de un plan familiar que sigue vigente?

Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir

  • Newbie
  • Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir
  • ZullyB
  • Roadie
  • 9281 Views
  • 1 replies
  • 0 likes
  • 9281 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA PREMIUM FAMILIAR Y MIS 5 INVITADOS

TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN REVISANDO SU CORREO Y SE LES PASA CONTESTAR Y LA DA...

  • Newbie
  • TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN ...
  • ZullyB
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Country registration

I cant change my Country in my profileim in Greece but want Germany in my profileHow Tod oder.

  • Newbie
  • I cant change my Country in my profile im in Greece but want Germany in my profile How Tod oder.
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

My Debit Card Keeps On Being Rejected

For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected. I contacted Chase and they claim nothing has been declined and Spotify claims it's a bank issue. I use the right CVV, CC#, expiration date, an...

  • Casual Listener
  • For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected.  I contacted Chase and they claim nothing has been declined and Spotify claims it's a ...
  • maianh
  • Newbie
  • 506 Views
  • 2 replies
  • 6 likes
  • 506 Views
  • 2 replies
  • 6 likes

Solved!! 1 Year Premium not available?

I've just renewed my Spotify Premium account, but i only found 1 month renewal instead of what i was looking for; a full year for some discount. I live in Norway. Are there only 1 month renewals available? I would pay for a year but no options were g...

  • Casual Listener
  • I've just renewed my Spotify Premium account, but i only found 1 month renewal instead of what i was looking for; a full year for some discount.   I live in Norway. Are there only 1 month rene...
  • solojim
  • Casual Listener
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

Can't get premium account.

Hi All, I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication for a few times and also try to logout and login but my ...

  • Casual Listener
  • Hi All,   I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart ap...
  • Luke
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Subscribe

I have payed for premier but only getting the free account, I have had the invoice back telling me payment went through and I have logged in and out still nothing.

  • Newbie
  • I have payed for premier but only getting the free account, I have had the invoice back telling me payment went through and I have logged in and out still  nothing. 
  • Luke
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Gift card not working

I scratched off the PIN number on my gift card, how can I redeem my card?

  • Newbie
  • I scratched off the PIN number on my gift card, how can I redeem my card?
  • Luke
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Change the country

I live in Mexico but have an American phone that I downloaded Spotify with and subscribed for premium originally wit an American credit card I no longer use. I want to pay wit my Mexican credit card but it won't let me change the country I'm in. I'm ...

  • Newbie
  • I live in Mexico but have an American phone that I downloaded Spotify with and subscribed for premium originally wit an American credit card I no longer use. I want to pay wit my Mexican credit card ...
  • Luke
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Subct

Ok so i just want to switch to spotify free but when i go to my account and click subscription it doesnt have the option to cancel it its just says upgrade to premium

  • Newbie
  • Ok so i just want to switch to spotify free but when i go to my account and click subscription it doesnt have the option to cancel it its just says upgrade to premium  
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Spotify with Hulu

I signed up for the Hulu promotion. Verified my credit card. Hit continue. Page didn't load correctly & it took me back to the previous credit card verification page. I did not get a chance to hit the Go to Hulu button. Now because my credit card inf...

  • Casual Listener
  • I signed up for the Hulu promotion. Verified my credit card. Hit continue. Page didn't load correctly & it took me back to the previous credit card verification page. I did not get a chance to hi...
  • HisGlory2014
  • Casual Listener
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

I can not find paypal payment option

I would like to subscribe to premuim spotify (not student) and the paypal option removed I see only Credit Card and PaySafeCard options on the pick payment option page. I am from US and I asked my friend from the UK and he told me everything is ok th...

  • Casual Listener
  • I would like to subscribe to premuim spotify (not student) and the paypal option removed   I see only Credit Card and PaySafeCard options on the pick payment option page.   I am fr...
  • Moh7med
  • Newbie
  • 540 Views
  • 3 replies
  • 0 likes
  • 540 Views
  • 3 replies
  • 0 likes

automatically charged without any notifications

Hello, my spotify is automatically charged without any notifications. I immediately canceled my subscription. And I want to be refunded. My account name is egoistk21

  • Newbie
  • Hello, my spotify is automatically charged without any notifications. I immediately canceled my subscription. And I want to be refunded. My account name is egoistk21
  • Noah
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Paid for

So I have paid my monthly payment..I got the confirmation message it came off my card...but it still act as tho I haven't paid and I have the free Spotify..with all the ads!!Help

  • Newbie
  • So I have paid my monthly payment..I got the confirmation message it came off my card...but it still act as tho I haven't paid and I have the free Spotify..with all the ads!! Help
  • Noah
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card spotify

Bonjour, j’ai acheté une carte spotify de 10€comment puis-je l’utiliser pour payer mon abonnement premium? Car les pubs c’est vraiment penible..ce n’est pas une paysafe card mais une carte spotify prémium...Mercu d’avance... Bonne journée

  • Newbie
  • Bonjour,  j’ai acheté une carte spotify de 10€ comment puis-je l’utiliser pour payer mon abonnement premium? Car les pubs c’est vraiment penible.. ce n’est pas une paysafe card mais une carte...
  • user-removed
  • Not applicable
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes