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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76136 Views
  • 27 replies
  • 5 likes
  • 76136 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43336 Views
  • 19 replies
  • 2 likes
  • 43336 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31356 Views
  • 17 replies
  • 3 likes
  • 31356 Views
  • 17 replies
  • 3 likes

Solved!! Full year payment combined with a family subscription.

Hi, I have received an offer for paying for a full year and only paying what corresponds to 10 months fee for 12 month. I would like to accept that offer, but at the same time I want to upgrade my sybscription from single Premium til Family Premium, ...

  • Casual Listener
  • Hi, I have received an offer for paying for a full year and only paying what corresponds to 10 months fee for 12 month. I would like to accept that offer, but at the same time I want to upgrade my sy...
  • alexi1
  • Casual Listener
  • 520 Views
  • 5 replies
  • 1 likes
  • 520 Views
  • 5 replies
  • 1 likes

Associated premium account won't show as cancelled

I have a Premium account that is associated with a partner of Spotify. I cancelled it a few weeks ago and it shows on the other end as cancelled, but Spotify is still showing it as an active subscription. When I try signing up for a family premium ac...

  • Newbie
  • I have a Premium account that is associated with a partner of Spotify. I cancelled it a few weeks ago and it shows on the other end as cancelled, but Spotify is still showing it as an active subscrip...
  • aldis74
  • Newbie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Free Spotify No Premium

How do I get the free Spotify with the advertisements? I dontd want the 30 day free trial.

  • Newbie
  • How do I get the free Spotify with the advertisements? I dontd want the 30 day free trial.   
  • claricelee
  • Regular
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Pagamento PayPal non funziona

Un saluto a tutti, non riesco a passare alla versione Premium pagando con PayPal. Effettuato il login su PayPal, e autorizzata la transazione, vengo rispedito nella sezione di selezione del pagamento di Spotify.Tengo a precisare che ho gia' utilizzat...

  • Casual Listener
  • Un saluto a tutti,   non riesco a passare alla versione Premium pagando con PayPal. Effettuato il login su PayPal, e autorizzata la transazione, vengo rispedito nella sezione di selezione del ...
  • imattolo
  • Community Legend
  • 3483 Views
  • 6 replies
  • 1 likes
  • 3483 Views
  • 6 replies
  • 1 likes

Student but charged full price

I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again.I would like to speak to a Spotify Employee as soon as possible as I am very disappointed with the service...

  • Newbie
  • I am a student and last year I got charged 9.99 from 05/07 to 05/011 than I got charged 4.99 on 05/12 and than I got charged 9.99 again. I would like to speak to a Spotify Employee as soon as possib...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

spotify premium family trial cancelled but 14,99€billed !

Hello,I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period.I cancelled this trial period on March the 7th. However, I noticed my credit card was debited on March the 7th of 14,99€. This is absolutel...

  • Casual Listener
  • Hello, I subscribed on February the 15th to a spotify spotify premium family account with the free-trial period. I cancelled this trial period on March the 7th.   However, I noticed my credi...
  • clotildeberry
  • Casual Listener
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

Premium Payment Failed

So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was going to use that as soon as my first spotify premiu...

  • Newbie
  • So back in December there was a three month for the price of one deal going on and I bought that,and that worked out fine,no issues. Then I received a gift card for three months of premium so I was g...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Gift cards

I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is thiscredited to my account and does it mean my direct debit can be suspended got 3 months?

  • Newbie
  • I subscribe £9.99 per month by direct debit and have been given a £30 gift card, how is this credited to my account and does it mean my direct debit can be suspended got 3 months?  
  • tomitupac
  • Newbie
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Cannot pay for premium subscription

I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine debit card) and since I am in Argentina I can also n...

  • Newbie
  • I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine d...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Account Switch

I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ?

  • Newbie
  • I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ? 
  • imattolo
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

SPOTIFY CHARGE ME 3 TIMES FOR JUST REGISTERING IN THERE PREMIUM BUT STILL IN FREE ACCT

I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROVED ON HER SPOTIFY PREMIUM ACCT. I ALREADY PAID IT. ...

  • Casual Listener
  • I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROV...
  • imattolo
  • Community Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • family
    Student
  • 492 Views
  • 1 replies
  • 0 likes

Being charged full amount while on trial period

I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on here for customer service.

  • Newbie
  • I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on he...
  • imattolo
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Premium free monat

Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbonamento aspetto con pazienza una soluzione dato che...

  • Newbie
  • Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbo...
  • imattolo
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

I accidently removed part of my redeem Pincode/Unclear instructions

I took the sticker off and it was partially gone, along with the sticker.Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing the sticker, so i just waisted money. It says : 1 Go t...

  • Newbie
  • I took the sticker off and it was partially gone, along with the sticker. Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing t...
  • imattolo
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Damaged Code on the gift card

Hey.The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?

  • Newbie
  • Hey. The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?
  • imattolo
  • Community Legend
  • 3478 Views
  • 1 replies
  • 0 likes
  • 3478 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesnt download my imported music.

Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play the song if I want but on my phone it doesnt work, ...

  • Casual Listener
  • Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play ...
  • imattolo
  • Community Legend
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Pre paid premium by vodafone,

Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and reinstalled it, but I have logged on and all of the ...

  • Newbie
  • Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and r...
  • imattolo
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Payment method

Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?

  • Newbie
  • Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?   
  • imattolo
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes