Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10039 Views
  • 23 replies
  • 2 likes
  • 10039 Views
  • 23 replies
  • 2 likes

Superuser Contribution Ich habe seit Jahren Premium und seit Anfang 2018 wirft er mich jeden Monat raus und bucht nicht ab

Was soll ich tun? Jeden Monat neu Premium zu beantragen ist nervig und bei 5 Geräten auch aufwendig!!

  • Casual Listener
  • Was soll ich tun?  Jeden Monat neu Premium zu beantragen ist nervig und bei 5 Geräten auch aufwendig!!
  • SergioDavid
  • Roadie
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

end Premium from partner Spotify

Spotify UsernamemartinjanepePlanPremiumCountry NLDeviceiPhone, iPad, MacBookOperating SystemiOS, High Sierra My Question or IssueI asked KPN, a partner of Spotify, to stop my Premium I have via them so I can subscripe for Spotiy Family. They ended Pr...

  • Casual Listener
  • Spotify Username martinjanepe Plan Premium Country  NL Device iPhone, iPad, MacBook Operating System iOS, High Sierra   My Question or Issue I asked KPN, a partner of Spotify, t...
  • f-xji_dcpdtu
  • Casual Listener
  • 427 Views
  • 2 replies
  • 2 likes
  • 427 Views
  • 2 replies
  • 2 likes

Paguei boleto,mas não liberaram o premium

Paguei boleto,mas não liberaram o premium e ja recei a confirmaçao tem 7 dias isso. Estou decepcionada por pagar por um serviço que nap estou utilizando.Evilenne Wilet - *snip*

  • Newbie
  • Paguei boleto,mas não liberaram o premium e ja recei a confirmaçao tem 7 dias isso. Estou decepcionada por pagar por um serviço que nap estou utilizando. Evilenne Wilet - *snip*
  • Bittencourt
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution mobile pay

Hello world !, I need help because I want to pay Spotify with my mobile (Swisscom for my country). on the "payment method" page the payment option via telephone operator is missing (see attached picture) do you know why ? in advance thank you for you...

  • Newbie
  • Hello world !,   I need help because I want to pay Spotify with my mobile (Swisscom for my country).   on the "payment method" page the payment option via telephone operator is miss...
  • -7xr_s4xir1sq
  • Newbie
  • 544 Views
  • 2 replies
  • 0 likes
  • 544 Views
  • 2 replies
  • 0 likes

Playstation Premium Discount

So Playstation recently announced a promo that if you're a PS+ subscriber and sign up for Spotify Premium through the app in PSN that you'll receive 10% off your monthly charge - however I'm already subscribed to both and have my accounts linked. Is ...

  • Newbie
  • So Playstation recently announced a promo that if you're a PS+ subscriber and sign up for Spotify Premium through the app in PSN that you'll receive 10% off your monthly charge - however I'm already ...
  • Brandongerdz
  • Newbie
  • 15046 Views
  • 17 replies
  • 13 likes
  • 15046 Views
  • 17 replies
  • 13 likes

My premium does not work

Hi I got my spotify premium last night 3 months for 1. Ive had spotify before and it has worked with my phone etc. Ive looked through all your forums and tried everything suggested however my premium is still not activated on my phone. I'm logged in ...

  • Newbie
  • Hi I got my spotify premium last night 3 months for 1. Ive had spotify before and it has worked with my phone etc. Ive looked through all your forums and tried everything suggested however my premium...
  • x2s54_7g-ue6n
  • Casual Listener
  • 223 Views
  • 1 replies
  • 1 likes
  • 223 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family Account

Ok, so my premium acc, has been deactivated.We originally made it in Chile, but since i came to study at Toronto, after 3 months... you just deactivated it... Completely unfair because Im coming back to chile in a year. And i Cant afford it because i...

  • Casual Listener
  • Ok, so my premium acc, has been deactivated. We originally made it in Chile, but since i came to study at Toronto, after 3 months... you just deactivated it... Completely unfair because Im comi...
  • y-alq6_dc4bqe
  • Casual Listener
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

How to get Premium

Hey does anyone know how to get Spotify premium with an iTunes gift card? I really want to get the $0.99 deal but it won’t let me get it.

  • Newbie
  • Hey does anyone know how to get Spotify premium with an iTunes gift card? I really want to get the $0.99 deal but it won’t let me get it.
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't Cancel Spotify Premium

For whatever reason when I try to cancel my Spotify Premium, I get redirected back to the account page and get a red error saying "Oops, something went wrong." I've tried on multiple browsers and cleared caches on both phone and desktop but it still ...

  • Newbie
  • For whatever reason when I try to cancel my Spotify Premium, I get redirected back to the account page and get a red error saying "Oops, something went wrong." I've tried on multiple browsers and cle...
  • 6_qedum-qhb15
  • Newbie
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not working

Spotify Username *Removed the username* Plan Premium Country AR Device Samsung Note 5 Operating System Android My Question or Issue I just paid for Spotify Premium, but my account and the Smartphone app are still saying that I have a 'FREE' account. ...

  • Casual Listener
  • Spotify Username *Removed the username* Plan Premium Country  AR Device Samsung Note 5 Operating System Android   My Question or Issue   I just paid for Spoti...
  • Melody
  • Spotify
  • 481 Views
  • 3 replies
  • 0 likes
  • s
  • 481 Views
  • 3 replies
  • 0 likes

Premium missing

Spotify Usernamegqwg42c9efuzjsyaq4r2sdha4PlanFree/PremiumCountry Device(iPhone 6, PC)Operating System(iOS 11, Windows 10) My Question or Issuehi, i got an offer on twitter for discounted price for 3 month premium. i create account by email. and after...

  • Visitor
  • Spotify Username gqwg42c9efuzjsyaq4r2sdha4 Plan Free/Premium Country   Device (iPhone 6, PC) Operating System (iOS 11, Windows 10)   My Question or Issue hi, i got an offer on t...
  • user-removed
  • Not applicable
  • 537 Views
  • 3 replies
  • 0 likes
  • 537 Views
  • 3 replies
  • 0 likes

Superuser Contribution My family invite goes under a different name

Hello, I've recently upgraded to Family and sent an invite.My invitation goes under someone else's name.No idea whats happening. And also doesnt accept the address.Can you please help?xx

  • Visitor
  • Hello,   I've recently upgraded to Family and sent an invite. My invitation goes under someone else's name. No idea whats happening. And also doesnt accept the address. Can you please help?...
  • gwv83jj6-_dsh
  • Newbie
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium famille a l'annee 119$ ? Pouquoi compte dit 9.99$

Mon compte de banque dit que le paiement de 119$ pour la semaine est payé mais le compte spotify dit que je ne suis pas sûr Premium famille et que 9.99 $ sera à payer le mois prochain. Je veux le forfait famille.

  • Newbie
  • Mon compte de banque dit que le paiement de 119$ pour la semaine est payé mais le compte spotify dit que je ne suis pas sûr Premium famille et que 9.99 $ sera à payer le mois prochain. Je veux le for...
  • SergioDavid
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution imposibilidad de realizar pagos

buenas a todos! hace un mes tuve un inconveniente con mi tarjeta suscripta a spotify, poor lo que, obviamente, me dieron de baja la suscripcion a PREMIUM. Cuando me di cuenta, intente hacer el pago con una tarjeta alternativa, que incluso esta a nomb...

  • Newbie
  • buenas a todos! hace un mes tuve un inconveniente con mi tarjeta suscripta a spotify, poor lo que, obviamente, me dieron de baja la suscripcion a PREMIUM. Cuando me di cuenta, intente hacer el pago c...
  • SergioDavid
  • Roadie
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visa Prepaid cards

You guys should definitely reconsider allowing people with prepaid cards to get a subscription, i am trying to buy premium but you guys do not accept prepaid cards, if you guys do accept them, I will buy 2 months subscription

  • Newbie
  • You guys should definitely reconsider allowing people with prepaid cards to get a subscription, i am trying to buy premium but you guys do not accept prepaid cards, if you guys do accept them, I will...
  • SergioDavid
  • Roadie
  • 482 Views
  • 1 replies
  • 0 likes
  • prepaid card
    Visa Prepaid
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account issues

Hi, i enabled my premium account a couple days back but i got a message that i need to pay for my premium account again. i am a student in US who is traveling international at the moment and had enable free 1 month premium. what should i do?

  • Newbie
  • Hi,  i enabled my premium account a couple days back but i got a message that i need to pay for my premium account again.   i am a student in US who is traveling international at the mom...
  • SergioDavid
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution No verifique mi dirección del plan familiar

Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme al plan familiar de mi esposo ayuda .

  • Newbie
  • Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme al ...
  • SergioDavid
  • Roadie
  • 681 Views
  • 1 replies
  • 0 likes
  • Direccion
    Familiar
    plan
    verificar
  • 681 Views
  • 1 replies
  • 0 likes

Overcharged for student subscription for past year and a half.

Spotify UsernameMax RenoufPlanPremiumCountry UK My Question or Issue I have had student subscription for almost three years now and whilst the first year was fine and only paid the 4.99, I realised last week that I've been paying 9.99 for almost the ...

  • Regular
  •   Spotify Username Max Renouf Plan Premium Country  UK  My Question or Issue  I have had student subscription for almost three years now and whilst the first year was fine...
  • 8pu-_pr3w2yvy
  • Regular
  • 496 Views
  • 8 replies
  • 0 likes
  • 496 Views
  • 8 replies
  • 0 likes

Superuser Contribution el soporte no me contesta

Buenas noches quisiera saber como puedo hacer para inscribirme en la oferta premium 3 meses por 900 es mi primera vez que descargo la aplicación, pero al introducir él numero de tarjeta para la suscripción me dice que ya me había inscrito antes y es ...

  • Visitor
  • Buenas noches quisiera saber como puedo hacer para inscribirme en la oferta premium 3 meses por 900 es mi primera vez que descargo la aplicación, pero al introducir él numero de tarjeta para la suscr...
  • SergioDavid
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento premium con Paypal

Sono giorni che cerco di aderire all'offerta per l'abbonamento premiuma 3,99 euro. Tutti i tentativi che faccio per pagare con Paypal falliscono e vengo rimandato indietro alla pagina di sottoscrizione dell'offerta. Ho già disabilitato i pagamenti au...

  • Newbie
  • Sono giorni che cerco di aderire all'offerta per l'abbonamento premiuma 3,99 euro. Tutti i tentativi che faccio per pagare con Paypal falliscono e vengo rimandato indietro alla pagina di sottoscrizio...
  • SergioDavid
  • Roadie
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes