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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131290 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
64489 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
245108 Views
150 replies
13 likes
Spotify Username *Removed username* Plan Free Country Schweiz Device PC Operating System Windows 10 My Question or Issue Ich wollte heute vom Angebot (CHF 0.99 für 3 Monate) profitieren. Ich gab meine Kreditkartendaten ein, und drückte auf kaufen. Es...
Spotify Username *Removed username* Plan Free Country Schweiz Device PC Operating System Windows 10 My Question or Issue Ich wollte heute vom Angebot (CHF 0.99 für 3 Monat...
Community Legend
288 Views
1 replies
0 likes
I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of my purchase and the money is out of my account. An...
I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of...
Casual Listener
1066 Views
13 replies
0 likes
Spotify Username *Removed the username* Plan Premium Country AR Device Samsung Note 5 Operating System Android My Question or Issue I just paid for Spotify Premium, but my account and the Smartphone app are still saying that I have a 'FREE' account. ...
Spotify Username *Removed the username* Plan Premium Country AR Device Samsung Note 5 Operating System Android My Question or Issue I just paid for Spoti...
Spotify
600 Views
3 replies
0 likes
Oláminha conta universitaria irá vencer dia 30/05/2018 e fui fazer a renovação mas antes disso eu mudei o cartão de crédito para os pagamentos e me foi cobrado R$10,00.Não sei se foi pela mudança de cartão ou pela renovação da conta.E é realmente fei...
Olá minha conta universitaria irá vencer dia 30/05/2018 e fui fazer a renovação mas antes disso eu mudei o cartão de crédito para os pagamentos e me foi cobrado R$10,00. Não sei se foi pela mudança...
Spotify Star
210 Views
1 replies
0 likes
Spotify UsernamemartinjanepePlanPremiumCountry NLDeviceiPhone, iPad, MacBookOperating SystemiOS, High Sierra My Question or IssueI asked KPN, a partner of Spotify, to stop my Premium I have via them so I can subscripe for Spotiy Family. They ended Pr...
Spotify Username martinjanepe Plan Premium Country NL Device iPhone, iPad, MacBook Operating System iOS, High Sierra My Question or Issue I asked KPN, a partner of Spotify, t...
Casual Listener
502 Views
2 replies
2 likes
Hallo allemaal, Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen.Ook staat er in mijn account dat ik nu weer een premium abbonement heb. ...
Hallo allemaal, Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen. Ook staa...
Roadie
4798 Views
1 replies
0 likes
PlanPremiumCountry HungaryDeviceSamsung Galaxy S6Operating SystemAndroid Nougat My Question or Issue Hi,a couple days ago, my bank account was charged twice (2018.05.18 and 2018.05.22). As far as I am concerned, I only have one active (premium) subsr...
Plan Premium Country Hungary Device Samsung Galaxy S6 Operating System Android Nougat My Question or Issue Hi, a couple days ago, my bank account was charged twice (2018...
Roadie
229 Views
1 replies
0 likes
Did all the steps in https://support.spotify.com/hk-en/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ Completely uninstalled then reinstall app and window program, multiple times. no luck Signed out individually on each app/pro...
Did all the steps in https://support.spotify.com/hk-en/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ Completely uninstalled then reinstall app and window p...
Newbie
328 Views
3 replies
1 likes
Spotify UsernameashdavidsonPlanPremiumCountry Australia My Question or Issue I already have the standard premium plan but want to switch to the student plan. Will I be immediately charged the price of the student plan even though I have already paid ...
Spotify Username ashdavidson Plan Premium Country Australia My Question or Issue I already have the standard premium plan but want to switch to the student plan. Will...
Spotify Star
2983 Views
1 replies
0 likes
Spotify UsernamebradleymeeuwissePlanFree/PremiumCountry Device(iPhone X)Operating System(iOS 11) My Question or Issue I have just paid for Spotify Premium, but my account and the SmartPhone app are still saying that i have a 'free' account. How can I...
Spotify Username bradleymeeuwisse Plan Free/Premium Country Device (iPhone X) Operating System (iOS 11) My Question or Issue I have just paid for Spotify Premium, bu...
Not applicable
245 Views
1 replies
0 likes
Spotify UsernamebradleymeeuwissePlanFree/PremiumCountry Device(iPhone X)Operating System(iOS 11) My Question or Issue I just paid for Spotify Premium, but my account and the Smartphone app are still saying that I have a 'FREE' account. how can I solv...
Spotify Username bradleymeeuwisse Plan Free/Premium Country Device (iPhone X) Operating System (iOS 11) My Question or Issue I just paid for Spotify Premium, but my ...
Spotify Star
376 Views
4 replies
0 likes
1126526610 Last payment was made on 15-03, I've had spotify family for the last 1,5 years now. There is no reason to be found anywhere on my account as to why the subscription changed. I would really like to get this resolved because I wont be paying...
1126526610 Last payment was made on 15-03, I've had spotify family for the last 1,5 years now. There is no reason to be found anywhere on my account as to why the subscription changed. I wou...
Roadie
550 Views
1 replies
0 likes
Hi,I signed in Spotify Premium while I was living in Denmark, now I moved to Spain and I can't change the credit card details.When I update the credit card details on my profile, I am asked to change the country in my profile. When I change the count...
Hi, I signed in Spotify Premium while I was living in Denmark, now I moved to Spain and I can't change the credit card details. When I update the credit card details on my profile, I am asked to ch...
Community Legend
297 Views
3 replies
0 likes
My Question or Issue I can't purchase the offer via paypal. I am getting redirected to the site where I can choose my payment method, even though I just accepted the terms of use and the payment with PayPal before. Resulting in a nonstop loop of acce...
My Question or Issue I can't purchase the offer via paypal. I am getting redirected to the site where I can choose my payment method, even though I just accepted the terms of use and t...
Newbie
261 Views
1 replies
0 likes
Spotify UsernamePlanFree/PremiumCountry PhilippinesDeviceAsusOperating SystemAndroid My Question or Issue I paid 129 pesos for my 1month subscription. But it didnt work. I dont know why. Can someone help me here. Thanks in advance.
Spotify Username <removed sensitive information> Plan Free/Premium Country Philippines Device Asus Operating System Android My Question or Issue I paid 129 pesos ...
Community Legend
245 Views
1 replies
0 likes
Hello, i have 1 problem. Please! What i can do, when i dont remember my Email and Password to Spotify account, and i cant stop Automaticli Subscribe. I have only Paypal Autorized email, and no more.....thank you for every help! love you!
Hello, i have 1 problem. Please! What i can do, when i dont remember my Email and Password to Spotify account, and i cant stop Automaticli Subscribe. I have only Paypal Autorized email, and ...
Community Legend
748 Views
1 replies
0 likes
I don't know why I can't add any credit cards for my subscription? Spotify recently open in Vietnam. I registered for 1 trial month. I added a credit card successfully. However, after 1 month, Spotify can't charge although my card still have money. A...
I don't know why I can't add any credit cards for my subscription? Spotify recently open in Vietnam. I registered for 1 trial month. I added a credit card successfully. However, after ...
Community Legend
242 Views
1 replies
0 likes
Quiero mi dinero de regreso, ya que ni siquiera tengo el servicio más aparte tengo un doble pago que ni está reflejado
Quiero mi dinero de regreso, ya que ni siquiera tengo el servicio más aparte tengo un doble pago que ni está reflejado
Not applicable
226 Views
1 replies
0 likes
I used a gift card for 3 months a week ago and my spotify was ok but now my premium paused. It says i have to update my paymant options but i jsut used a GIFT CARD
I used a gift card for 3 months a week ago and my spotify was ok but now my premium paused. It says i have to update my paymant options but i jsut used a GIFT CARD
Community Legend
289 Views
1 replies
0 likes
My account automatically updated to premium even though I’m still a student. I want to know if I’m going to be reimbursed the difference for the month?
My account automatically updated to premium even though I’m still a student. I want to know if I’m going to be reimbursed the difference for the month?
Spotify Star
567 Views
1 replies
0 likes
