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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52605 Views
  • 23 replies
  • 4 likes
  • 52605 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32942 Views
  • 19 replies
  • 2 likes
  • 32942 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22188 Views
  • 8 replies
  • 1 likes
  • 22188 Views
  • 8 replies
  • 1 likes

Spotify Premium on Amazon Fire Stick

Hi, I've just bought the Spotify Premium subscription (3 months for £0.99). I'm using a Spotify app on Amazon Firestick. I've tried to change the music quality, but there doesn't seem to be an option in the app directly. Also when I had a look at the...

  • Newbie
  • Hi,   I've just bought the Spotify Premium subscription (3 months for £0.99). I'm using a Spotify app on Amazon Firestick. I've tried to change the music quality, but there doesn't seem to be ...
  • 732 Views
  • 0 replies
  • 0 likes
  • 732 Views
  • 0 replies
  • 0 likes

Solved!! Digital Giftcard delivery date

Hello everyone,I am about to purchase a digital gift card for my sister for Christmas.I love the feature that lets you select delivery date, so that it doesn't arrive too early. There's a question, though, that I haven't found an answer for. When I s...

  • Newbie
  • Hello everyone, I am about to purchase a digital gift card for my sister for Christmas. I love the feature that lets you select delivery date, so that it doesn't arrive too early. There...
  • kyashiko
  • Newbie
  • 848 Views
  • 2 replies
  • 0 likes
  • Gift Card
    Gift Cards
  • 848 Views
  • 2 replies
  • 0 likes

How do I put two accounts on one card?

My girlfriends account and my account used to be both on my card. After I got a new card I can't add both accounts to it? How do I fix this?

  • Newbie
  • My girlfriends account and my account used to be both on my card. After I got a new card I can't add both accounts to it? How do I fix this?
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Premium not enabled

Please help me, i payed a anual subscription but it’s not enabled in my account. Can you verify the problem?

  • Casual Listener
  • Please help me, i payed a anual subscription but it’s not enabled in my account. Can you verify the problem?
  • EthanS1
  • Community Legend
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Yearly offer payment

I want to order the spotify yearly offer. But im used to pay the bills via Klarna and only Credit Cards and Paypal is accepted for the offer?

  • Casual Listener
  • I want to order the spotify yearly offer. But im used to pay the bills via Klarna and only Credit Cards and Paypal is accepted for the offer?
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

I’m using 2 premium options

I started my seven day free trial the same day I purchased 3 months premium for 99¢. Under the subscription tab, it says prenium trial. When the 7 day trial is over will I still have premium because I bought the 3 months?

  • Newbie
  • I started my seven day free trial the same day I purchased 3 months premium for 99¢. Under the subscription tab, it says prenium trial. When the 7 day trial is over will I still have premium because ...
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Spotify Premium Deal: 12 months for $99

There is an add that pops up for Spotify Premium deal: 12 months for $99 plus tax. Can existing premium users do this and how would I sign up without being charged twice? When I click on the link, it asks for my credit card information again. Thanks!

  • Newbie
  • There is an add that pops up for Spotify Premium deal: 12 months for $99 plus tax. Can existing premium users do this and how would I sign up without being charged twice? When I click on the link, it...
  • radioaktiviert
  • Casual Listener
  • 1975 Views
  • 4 replies
  • 1 likes
  • 1975 Views
  • 4 replies
  • 1 likes

Pay via mobile not available

Hello! There's my problem. When I want to start a premium account I can't select the option "pay via mobile".I have already wrote my phone number and mobile operator in my profile... I live in Switzerland by the way. Do you have a solution ? I thank ...

  • Newbie
  • Hello!   There's my problem. When I want to start a premium account I can't select the option "pay via mobile". I have already wrote my phone number and mobile operator in my profile... I liv...
  • 58 Views
  • 0 replies
  • 0 likes
  • 58 Views
  • 0 replies
  • 0 likes

Account activation

Hello. Today I paid for a premium account. By mistake I paid two times, $2,99 (student discount) and $0,99 (promotion price) but the app still run as free account. I checked my credit card and the payments were confirmed. Need help please.

  • Newbie
  • Hello. Today I paid for a premium account. By mistake I paid two times, $2,99 (student discount) and $0,99 (promotion price) but the app still run as free account. I checked my credit card and the pa...
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes

MY PREMIUM ACCOUNT IS NOT WORKING

I just signed up for spotify premium. I already had an account but it's free. I entered my credit card info and tried to activate but still I get adds and it's limited skips. Asking for your assistance. Thanks!

  • Casual Listener
  • I just signed up for spotify premium. I already had an account but it's free. I entered my credit card info and tried to activate but still I get adds and it's limited skips. Asking for your assistan...
  • mariabiankymill
  • Casual Listener
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

Bought a year subscription for 990 SEK and now spotify has canceled by premium service.

When I received a new card I needed to update my payment info so that the monthly subscription continued as usual. When I started with the process I was promted with a deal saying "pay 990 SEK for a full year subscription". Since it was cheaper than ...

  • Newbie
  • When I received a new card I needed to update my payment info so that the monthly subscription continued as usual. When I started with the process I was promted with a deal saying "pay 990 SEK for a ...
  • 91 Views
  • 0 replies
  • 1 likes
  • 91 Views
  • 0 replies
  • 1 likes

Cannot unsubscribe Spotify to link to singtel

Hi, I just subscribed to Spotify premium through my telco provider singtel but the activation link won't work. Singtel said I am not fully unsubscribed from my account, although I'm currently on the free account. Can Spotify unsubscribe me fully? If ...

  • Casual Listener
  • Hi,   I just subscribed to Spotify premium through my telco provider singtel but the activation link won't work. Singtel said I am not fully unsubscribed from my account, although I'm currentl...
  • Maxim
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

6month 19kr

Payed 19kr for 6 month for premium for Spotify and got diracted to plalane.com and got no premium om my acccount. The paymeny is done. What do i do i dont want to be a Member there!

  • Newbie
  • Payed 19kr for 6 month for premium for Spotify and got diracted  to plalane.com and got no premium om my  acccount. The paymeny is done. What do i do i dont want to be a Member there!
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

payment

Hello. I wanted to buy subscription first time having a deal 3 months of premium for 0.99 EUR. I tried once and money was written off my debit card but for some reason my subscription wasnt submitted and i didnt receive premium. So I tried one more t...

  • Newbie
  • Hello. I wanted to buy subscription first time having a deal  3 months of premium for 0.99 EUR. I tried once and money was written off my debit card but for some reason my subscription wasn...
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!! Premium in different regions

Im in Australia now and i wanted to get the premium for 3 months but soon im leaving to get back to italy, Will i still be able to use premium even in italy ?

  • Newbie
  • Im in Australia now and i wanted to get the premium for 3 months but soon im leaving to get back to italy, Will i still be able to use premium even in italy ?
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

the wrong amount is debited from my credit card

Hi, I have tried to find a number from Spotify to call but I didn't find a number or email address. Therefore I make this topic.I tried first to take a student subscription but I didn't succeed.So I just took family subscription and paid and now I se...

  • Newbie
  • Hi,   I have tried to find a number from Spotify to call but I didn't find a number or email address. Therefore I make this topic. I tried first to take a student subscription but I didn...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

2 years of spotify free thinking it was premium

I have been paying two years worth of 'premium' thinking that I was on it but just realised that I'm on free. There is no customer service or anyone to talk to. Just very desperate for help

  • Visitor
  • I have been paying two years worth of 'premium' thinking that I was on it but just realised that I'm on free. There is no customer service or anyone to talk to. Just very desperate for help
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Can't use my giftcard

Hey guys, i've just got a 10€ spotify giftcard to use the 3 months 9,99€ offer from my mum.Here in germany you can buy spotify cards at the local supermarket, i'm sure in other countrys as well. She bought the giftcard and the cashier got her a recei...

  • Newbie
  • Hey guys,   i've just got a 10€ spotify giftcard to use the 3 months 9,99€ offer from my mum. Here in germany you can buy spotify cards at the local supermarket, i'm sure in other countrys as...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

says i cant have limited offer

I have tried purchasing the limited offer of spotify premium the 99p for 3 months offer but when i tried to make a purchase it says that i cant have the offer and i must pay full price. Any suggestions?

  • Newbie
  • I have tried purchasing the limited offer of spotify premium the 99p for 3 months offer but when i tried to make a purchase it says that i cant have the offer and i must pay full price. Any sugg...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Question about promotions and giftcards

Hi I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium. I've read the terms and conditions and I cannot use them to ...

  • Newbie
  • Hi   I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium. ...
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • balance
    card
    gift
    Gift Card
    gift card balance
    Pay
    promotion
  • 312 Views
  • 1 replies
  • 0 likes