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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192738 Views

123 replies

12 likes

  • 192738 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21988 Views

28 replies

4 likes

  • 21988 Views
  • 28 replies
  • 4 likes

Superuser Contribution I Live Abroad and you took £9.99 from my account and cannot use it

I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my UK international card in the meantime and you charg...

Newbie

I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my ...

SergioDavid

Roadie

491 Views

2 replies

1 likes

  • 491 Views
  • 2 replies
  • 1 likes

Spotify Premium fell off my account. Sprint billing still charging me.

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 11 My Question or Issue I have Spotify premuim that is billed through Sprint. I am still being charged from Sprint but it is not showing on my account with Spotify now. I am worried I also lost ...

Casual Listener

Plan Premium Country  USA Device iPhone X Operating System iOS 11   My Question or Issue  I have Spotify premuim that is billed through Sprint. I am still being charged from ...

Hckmaz

Casual Listener

1301 Views

2 replies

0 likes

  • 1301 Views
  • 2 replies
  • 0 likes

Superuser Contribution Nuvo System. Spotify. No longer working.

I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related topic) but still worked. Now it has simly stopped working. I ...

Casual Listener

  I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related to...

Benno30

Newbie

3115 Views

4 replies

2 likes

  • 3115 Views
  • 4 replies
  • 2 likes

Solved!! Spotify premium for students discount not working

I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to change my plan to the premium for students/Hulu to ...

Newbie

I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to ...

Loxer

Community Legend

32321 Views

1 replies

1 likes

  • 32321 Views
  • 1 replies
  • 1 likes

Can Spotify take their money please ?

PlanFree/PremiumCountry SwedenDeviceSONY XPERIA XZ1 COMPACTOperating SystemAndroid Oreo My Question or IssueWhen spotify tried to charge my PayPal account i didnt have any money on my account. I do now. So when will Spotify try again

Regular

Plan Free/Premium Country  Sweden Device SONY XPERIA XZ1 COMPACT Operating System Android Oreo   My Question or Issue When spotify tried to charge my PayPal account i didnt h...

Billy-J

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pagos

Premium:El día de ayer realicé el pago de mi cuenta Premium, pero minutos más tarde cambié a un plan familiar. Se realizan 2 cobros, el Premium y el familiar? O cómo es el cobro?

Newbie

  Premium: El día de ayer realicé el pago de mi cuenta Premium, pero minutos más tarde cambié a un plan familiar. Se realizan 2 cobros, el Premium y el familiar? O cómo es el cobro?

Alfredo

Roadie

1588 Views

3 replies

0 likes

  • 1588 Views
  • 3 replies
  • 0 likes

Can't Subscribe to Premium

PlanFree/Premium/StudentCountry USDeviceiPhone 6s, Dell InspironOperating SystemiOS 10, Windows 10 My Question or Issue Been trying to subscribe to a Premium account for the past few days. Once I've filled all of my information out correctly and hit ...

Newbie

Plan Free/Premium/Student Country  US Device iPhone 6s, Dell Inspiron Operating System iOS 10, Windows 10   My Question or Issue  Been trying to subscribe to a Premium accoun...

Luke

Spotify Star

941 Views

1 replies

0 likes

  • 941 Views
  • 1 replies
  • 0 likes

Wechseln die Datum für premium Zahlung

Hallo Unterstützung Team,ich zahle meiner premium Konto am 18ten am Monat. Ist es möglich den Datum zu wechseln am 26en am Monat? Mit freundlichen Grüße,Svetoslav Krastev

Newbie

Hallo Unterstützung Team, ich zahle meiner premium Konto am 18ten am Monat. Ist es möglich den Datum zu wechseln am 26en am Monat?   Mit freundlichen Grüße, Svetoslav Krastev

Maxim

Spotify Star

1564 Views

1 replies

0 likes

  • 1564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Www

Boa noite, sou assinante Premium, mas a um tempo que n uso o app e vem descontando todo mês na minha fatura, e n consigo entrar nao consigo fazer o cancelamento, já tentei entrar na conta , mas n entra na msm, peço que cancelem por favor, obrigado

Visitor

       Boa noite, sou assinante Premium, mas a um tempo que n uso o app e vem descontando todo mês na minha fatura, e n consigo entrar nao consigo fazer o cancelamento, já tent...

SergioDavid

Roadie

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

Spotify won't let me get Premium through PayPal.

Unscuscribed, but now I want to subscribe again through PayPal. Would be my 2nd time with using PayPal as a payment method, but it's not accepting for some reason. I click on "continue" on the PayPal tab, click on my payment method, "agree & continue...

Roadie

Unscuscribed, but now I want to subscribe again through PayPal. Would be my 2nd time with using PayPal as a payment method, but it's not accepting for some reason.   I click on "continue" on t...

Luke

Spotify Star

833 Views

3 replies

0 likes

  • 833 Views
  • 3 replies
  • 0 likes

Solved!! Cannot take debit card information out

So I normally use a Spotify prepaid $10 card to continue my Premium subscription every month. Last month, I had to use a debit card to pay for it. Come time to renew again a week or so ago, and I use a Spotify $10 card again. I can't take my debit ca...

Casual Listener

So I normally use a Spotify prepaid $10 card to continue my Premium subscription every month. Last month, I had to use a debit card to pay for it.   Come time to renew again a week or so ago, ...

Billy-J

Spotify Star

1191 Views

3 replies

0 likes

  • 1191 Views
  • 3 replies
  • 0 likes

Solved!! Spotify is not activating...

I have purchased a spotify premium but still not activating. Pls help..

Casual Listener

I have purchased a spotify premium but still not activating. Pls help..

Noah

Spotify Star

1118 Views

5 replies

0 likes

  • 1118 Views
  • 5 replies
  • 0 likes

Card getting charged for an account I don't have

I am being charged on my bank account for an account I don't have. I have a free account that I set up for my daughter, but we don't have a premium account and yet I am being charged monthly for one. PLEASE HELP!I don't have twitter...can we please e...

Casual Listener

I am being charged on my bank account for an account I don't have. I have a free account that I set up for my daughter, but we don't have a premium account and yet I am being charged monthly for one....

Noah

Spotify Star

780 Views

3 replies

0 likes

  • 780 Views
  • 3 replies
  • 0 likes

premium problems

Hello,I have a Miezu m3 note.I decided to erase all my unsefull files in my phone, and I reset.When I redownloaded Spotify I didn't see Premium in my account, even though I HAVE it.I tried to change my password and connect to facebook, but it doesn't...

Casual Listener

  Hello, I have a Miezu m3 note. I decided to erase all my unsefull files  in my phone, and I reset. When I redownloaded Spotify I didn't see Premium in my account,  even though I ...

Luke

Spotify Star

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Hello, I have a Miezu m3 note. I decided to erase all my unsefull files  in my phone, and I reset. W

PlanPremiumCountryItaly smartphone Miezu m3 noteOperating Systemandroid My Question or Issue

Casual Listener

Plan Premium Country Italy  smartphone Miezu m3 note Operating System android    My Question or Issue  

dd__dd__

Music Fan

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes

Getting overcharged! From Premium to Family without consent

Recently I was going through my bank account and I notice my Spotify payment went up to $17.99 on the 29th of June. I havent heard of any major increase in cost, but some how it automatically went from Premium to Premium Family account without my con...

Casual Listener

Recently I was going through my bank account and I notice my Spotify payment went up to $17.99 on the 29th of June. I havent heard of any major increase in cost, but some how it automatically went fr...

Maxim

Spotify Star

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Hulu plan not working

PlanSpotify Premium with HuluCountryUSDeviceSamsung J7Operating SystemWindows 10 - Google Chrome Browser My Question or IssueAs said with the subject, I've had a problem come up with the spotify + hulu bundle for $12.99 USD. I've had the plan for alm...

Newbie

Plan Spotify Premium with Hulu Country US Device Samsung J7 Operating System Windows 10 - Google Chrome Browser   My Question or Issue As said with the subject, I've had a problem come...

Keanu_C

Community Legend

1148 Views

1 replies

0 likes

  • 1148 Views
  • 1 replies
  • 0 likes

Spotify doubles charges me and makes it impossible to get money back!!!!!!

PlanPremiumCountryU.K Operating SystemAndroid My Question or Issue They have been double charging me for 6 months, and make it impossible online to contact them or to post a problem online Spotify has the worst customer service I have ever seen and c...

Newbie

Plan Premium Country U.K   Operating System Android   My Question or Issue   They have been double charging me for 6 months, and make it impossible online to contact them or ...

EthanS1

Community Legend

492 Views

1 replies

0 likes

Spotify doesn't care
  • 492 Views
  • 1 replies
  • 0 likes

I paid for my Globe Prepaid Bill, but my Spotify says, that my carrier is having a bad day

Country: Philippines DeviceIphone 6 My Question or Issue I already paid for my globe prepaid bill, but my spotify account said that I haven't paid for premium even if my spotify is paid through my globe account. I got downgraded to a free account, an...

Newbie

  Country: Philippines   Device Iphone 6   My Question or Issue  I already paid for my globe prepaid bill, but my spotify account said that I haven't paid for premium even ...

Bittencourt

Spotify Star

764 Views

2 replies

0 likes

Premium
  • 764 Views
  • 2 replies
  • 0 likes

Paguei boleto do Spotify e já faz 3 dias que não ativou

Pagueimeu boleto a 3 dias atrás, e até agora nada, fico pensando, será q eu tinha q ter pago no banco? (Pq paguei na lotérica) Ou então fui roubado ;-; tenho até a nota aqui que foi pago, tá acontecendo pra alguém também? Tem solução?

Visitor

Pagueimeu boleto a 3 dias atrás, e até agora nada, fico pensando, será q eu tinha q ter pago no banco? (Pq paguei na lotérica) Ou então fui roubado ;-; tenho até a nota aqui que foi pago, tá acontece...

user-removed

Not applicable

496 Views

2 replies

0 likes

  • 496 Views
  • 2 replies
  • 0 likes