Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7799 Views
  • 23 replies
  • 2 likes
  • 7799 Views
  • 23 replies
  • 2 likes

Superuser Contribution cuenta de regalo

ya realicé el pago en oxxo de una tarjeta de regalo, que sigue?

  • Newbie
  • ya realicé el pago en oxxo de una tarjeta de regalo, que sigue?
  • SergioDavid
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to join Family plan?

I have the correct address and everything but it keeps telling me that I'm unable to join the family plan. I also can't for the life of me find how to talk to an actual person to get this resolved...

  • Newbie
  • I have the correct address and everything but it keeps telling me that I'm unable to join the family plan. I also can't for the life of me find how to talk to an actual person to get this resolv...
  • SergioDavid
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium Plan Reverted Back to Regular Premium Without My Input

Hi, I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to my account was $11.99, I was expecting it to be $17.99. I have si...

  • Newbie
  • Hi,   I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to ...
  • SergioDavid
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't buy Spotify Premium

Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've tried to troubleshoot several times. I haven't typed th...

  • Visitor
  • Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've trie...
  • SergioDavid
  • Roadie
  • 916 Views
  • 3 replies
  • 0 likes
  • Premium help
    Premium problem with pay
    Subscription
  • 916 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for premium in Lawson Japan

Hi! I paid for a premium membership and from the cashier I received a receipt with 16 digits, a 6 code number and my name and number but I didn't get an email about what to do after and I can't upgrade my account either? Is there anything I should do...

  • Newbie
  • Hi! I paid for a premium membership and from the cashier I received a receipt with 16 digits, a 6 code number and my name and number but I didn't get an email about what to do after and I can't upgra...
  • SergioDavid
  • Roadie
  • 1827 Views
  • 1 replies
  • 0 likes
  • 1827 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta Premium familiar

Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se está pagando) perdimos el "premium" Mi padre (el tit...

  • Newbie
  • Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se e...
  • SergioDavid
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Spotify cancelled my subscription?

Hi there, I've had Spotify Premium with my family since around 2015, I think, but as of May 4th, 2018, my subscription was cancelled and I'm now listed as a Free account. We've paid for the subscription consistantly, and we haven't updated our paymen...

  • Casual Listener
  • Hi there,   I've had Spotify Premium with my family since around 2015, I think, but as of May 4th, 2018, my subscription was cancelled and I'm now listed as a Free account.   We've paid...
  • scallywaig
  • Casual Listener
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Changing country issues

Help! - i've been readig through similar issues on the message board but none can help! I'm a Spotify premium member and i have recently moved from the UK to the USA and ould like to move my payment details over. When i change the payment details it ...

  • Newbie
  • Help! - i've been readig through similar issues on the message board but none can help!   I'm a Spotify premium member and i have recently moved from the UK to the USA and ould like to move my...
  • Luke
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Payment plan

'm trying to cancel my premium and it doesn't let me. The page keeps running out of time and I keep refreshing and it doesn't let me cancelled it... Help please

  • Newbie
  • 'm trying to cancel my premium and it doesn't let me. The page keeps running out of time and I keep refreshing and it doesn't let me cancelled it...   Help please
  • Luke
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

I shouldn’t be paying

I don’t understand how I’m getting charged a premium plan with Spotify when the service isn’t given to me ? I can’t access my music I haven’t been able to for 2 months and I’ve tired of paying . I don’t use it anymore cause I listene to ads and can’t...

  • Newbie
  • I don’t understand how I’m getting charged a premium plan with Spotify when the service isn’t given to me ? I can’t access my music I haven’t been able to for 2 months and I’ve tired of paying . I do...
  • Luke
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Payment successful, but still free account

Hi everyone,Two days ago I upgraded my account choosing spotify for students. My bank shows the payment went successfully, but my account is still free, I didn't receive the e-mail confirming my upgrade.I tryied to disconnect and reconnect my account...

  • Newbie
  • Hi everyone, Two days ago I upgraded my account choosing spotify for students.  My bank shows the payment went successfully, but my account is still free, I didn't receive the e-mail confirmin...
  • RobiP
  • Gig Goer
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to pay the gift card for my client

Dear Spotify team, I cannot pay the gift card I want to buy for my client. I live in Vietnam. I tried to use different credit cards and also different accounts. But there was no luck for me. Can you help me on this?Regards, Binh

  • Casual Listener
  • Dear Spotify team, I cannot pay the gift card I want to buy for my client. I live in Vietnam. I tried to use different credit cards and also different accounts. But there was no luck for me. Can ...
  • SergioDavid
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Método de pago con error

He tratado con 3 tarjetas de crédito distintas de poder pagar la suscripción, y aún no me deja hace un par de dias, necesito ayuda urgente

  • Newbie
  • He tratado con 3 tarjetas de crédito distintas de poder pagar la suscripción, y aún no me deja hace un par de dias, necesito ayuda urgente 😞 
  • ronniaveiro
  • Newbie
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Spotify Student verifcation

So I tried switching my free account to spotify student (the Hulu deal) but it said it could no verify me as a student (which is odd because I used my student email for another subscription service to get a discount and it worked.. as it should have ...

  • Newbie
  • So I tried switching my free account to spotify student (the Hulu deal) but it said it could no verify me as a student (which is odd because I used my student email for another subscription service t...
  • RobiP
  • Gig Goer
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargos dobles en suscripción familiar

Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dentro de un mes. Ya verifique que no tenga otra cuenta...

  • Newbie
  • Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dent...
  • SergioDavid
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

My Payment is not working

I ve been trying to pay for a family plan and i tried more than 2 creditcards, diffrent conections and try to pay in other computer but it keeps saying that was a problem with the payment and i shuld try oyhers ways to pay but family plan can only be...

  • Newbie
  • I ve been trying to pay for a family plan and i tried more than 2 creditcards, diffrent conections and try to pay in other computer but it keeps saying that was a problem with the payment and i shuld...
  • RobiP
  • Gig Goer
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify e Playstation Music

Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das músicas no celular??

  • Newbie
  • Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das mús...
  • SergioDavid
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution No premium only family premium ?

Hi. I have to make à payment to renew my spotify. The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per month for a plan I wont use When I enter my New crédit card...

  • Newbie
  • Hi. I have to make à payment to renew my spotify.  The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per mo...
  • SergioDavid
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes