Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69450 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133787 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
71089 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254456 Views
156 replies
13 likes
Hello there!I have this problem, i can't pay with paypal for premium.I used my paypal for other account,i canceled that.There is no chance to pay it in my new account ? My credit card is not avaliable ( Maestro) for paying and paypal is much easier f...
Hello there! I have this problem, i can't pay with paypal for premium.I used my paypal for other account,i canceled that.There is no chance to pay it in my new account ? My credit card is not avalia...
Community Legend
648 Views
1 replies
0 likes
Hey, so I have always been a spotify user, sometimes premium when I've got the money. And I'm trying to get premium again now, I tried it on my phone multiple times to make the payment but it always reloaded the green button at the end. I tried today...
Hey, so I have always been a spotify user, sometimes premium when I've got the money. And I'm trying to get premium again now, I tried it on my phone multiple times to make the payment but it always ...
Community Legend
361 Views
1 replies
0 likes
Hi, I am trying to redeem spotify premium but it keeps saying "invalid pin code" I tried first on the phone and on my laptop. PS I am from Belgium,
Hi, I am trying to redeem spotify premium but it keeps saying "invalid pin code" I tried first on the phone and on my laptop. PS I am from Belgium,
Community Legend
454 Views
1 replies
0 likes
Hi everybody,since last week I've been getting a notification about updating my payment method. It's because my old card, which I used until now, expired and I got a new one. Last week I bought the 129CHF/year subscription with the new card, but it s...
Hi everybody, since last week I've been getting a notification about updating my payment method. It's because my old card, which I used until now, expired and I got a new one. Last week I bought the...
Community Legend
458 Views
1 replies
0 likes
I need help to get this setup - what I want is a Premium account setup for Canada. What I have is a free account setup as US. I live in Canada. On a recent trip to the US I setup a free Spotify account as I was thinking of using the service. My free ...
I need help to get this setup - what I want is a Premium account setup for Canada. What I have is a free account setup as US. I live in Canada. On a recent trip to the US I set...
Community Legend
332 Views
1 replies
0 likes
I’ve canceled my subscription to premium and keep getting requests for charges!!! This is not cool! And I’ve been using free Spotify since canceling so I don’t understand. You also charged me twice two times for the month of October and September. Yo...
I’ve canceled my subscription to premium and keep getting requests for charges!!! This is not cool! And I’ve been using free Spotify since canceling so I don’t understand. You also charged me twice t...
Community Legend
638 Views
1 replies
0 likes
I can't suscribe to the student account because it says that I live in Quebec, but I don't and I study in Toronto. I checked my postal code, it is right. The only thing I can see is that I have a old Quebec phone number from when I was living there, ...
I can't suscribe to the student account because it says that I live in Quebec, but I don't and I study in Toronto. I checked my postal code, it is right. The only thing I can see is that I have a old...
Community Legend
505 Views
1 replies
0 likes
Hi ,I try to upgrade my account to premium a few days buy i cant pay with my Visa card but I check my card It's work ,what can I do ?
Hi ,I try to upgrade my account to premium a few days buy i cant pay with my Visa card but I check my card It's work ,what can I do ?
Community Legend
549 Views
1 replies
0 likes
Heslo,I created account maybe a week ago and buy premium for 0,99€ But its activate a free premium for 1 week and not for 3 months and now is free premium gone with my 99 cents.
Heslo, I created account maybe a week ago and buy premium for 0,99€ But its activate a free premium for 1 week and not for 3 months and now is free premium gone with my 99 cents.
Community Legend
477 Views
1 replies
0 likes
Hi, I have checked my app on my phone and I have a premium account and all the payments go through however when I connect it to echo dot it says I can't use it because my account isn't premium also the same with my smart tv!
Hi, I have checked my app on my phone and I have a premium account and all the payments go through however when I connect it to echo dot it says I can't use it because my account isn't premium also t...
Community Legend
351 Views
1 replies
0 likes
HelloSince October I cannot pay my payment on the site for the premium like I use to do and i don’t understand why. I’ve already contacted my bank and there is no problem from their side, I haven’t change the card. Last time I’ve payed for my premium...
Hello Since October I cannot pay my payment on the site for the premium like I use to do and i don’t understand why. I’ve already contacted my bank and there is no problem from their side, I ha...
Community Legend
339 Views
1 replies
0 likes
So I just load my number 130 pesos then while Im processing my subscription it says that I have no enough load but I checked my balance but its written 130 please help me to process my subscription hoping for your reply guys
So I just load my number 130 pesos then while Im processing my subscription it says that I have no enough load but I checked my balance but its written 130 please help me to process my subscription h...
Community Legend
313 Views
1 replies
0 likes
I don't understand what the problem is... I've been using gift cards to pay for spotify premium since 2013 and now I keep receiving the error message"Payment failed. Try again, or use a different payment method. Get help". I've tried 5 different card...
I don't understand what the problem is... I've been using gift cards to pay for spotify premium since 2013 and now I keep receiving the error message "Payment failed. Try again, or use a different p...
Community Legend
436 Views
1 replies
0 likes
Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card, Spotify keeps on charging me! (I was notified thro...
Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card,...
Community Legend
879 Views
1 replies
0 likes
Hi, so I did not have enough on my card to pay for Spotify to renew, which was fine because I got a 3 month gift card in the grace period time. I redeemed the card, and my account says it has premium until March 2018 before it renews, however the ann...
Hi, so I did not have enough on my card to pay for Spotify to renew, which was fine because I got a 3 month gift card in the grace period time. I redeemed the card, and my account says it has premium...
Community Legend
421 Views
1 replies
0 likes
Heres the link to what Spotify accepts for payment: https://support.spotify.com/us/article/Payment-Methods/ Im trying to use a visa card prepaid and its not working, any help guys?
Heres the link to what Spotify accepts for payment: https://support.spotify.com/us/article/Payment-Methods/ Im trying to use a visa card prepaid and its not working, any help guys?...
Community Legend
475 Views
1 replies
0 likes
Hi, I have paid for a premium account for years now and it works but when I go to my account information it says I am using free spotify. My Alexa won't connect to Spotify either as it doesn' register that I use premium. What can I do to fix this? Th...
Hi, I have paid for a premium account for years now and it works but when I go to my account information it says I am using free spotify. My Alexa won't connect to Spotify either as it doesn' registe...
Community Legend
297 Views
1 replies
0 likes
I have a premium subscription that I pay every month (9,99€), but weeks ago I decided to agree to an offer (paying one year at 10 months price).I payed it (99€) December 2nd, but the day after I also payed for the month. Why?
I have a premium subscription that I pay every month (9,99€), but weeks ago I decided to agree to an offer (paying one year at 10 months price). I payed it (99€) December 2nd, but the day after I al...
Community Legend
336 Views
1 replies
0 likes
I cannot receive pin from my mobile. I cannot subscribe to premium.
I cannot receive pin from my mobile. I cannot subscribe to premium.
Community Legend
335 Views
1 replies
0 likes
