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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4118 Views
  • 23 replies
  • 2 likes
  • 4118 Views
  • 23 replies
  • 2 likes

Superuser Contribution Charging too often

Recently bought the spotify family subscribtion on march the 30th. And now it wants money on the 10th april. What the heck!!??

  • Newbie
  • Recently bought the spotify family subscribtion on march the 30th. And now it wants money on the 10th april.   What the heck!!??
  • Melody
  • Spotify
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Email spotify

I want to email Spotify because I am being charged ewen if we have family account.How can I do that? Renathe

  • Casual Listener
  • I want to email Spotify because I am being charged ewen if we have family account. How can I do that?   Renathe
  • Bittencourt
  • Spotify Star
  • 310 Views
  • 4 replies
  • 0 likes
  • 310 Views
  • 4 replies
  • 0 likes

Cancelar conta Premium

Tenho uma conta Premium e não consigo cancelar, quando acesso minha conta, só aparece como se eu não tivesse o Prêmium, como faço para achar a opção de cancelar?

  • Newbie
  • Tenho uma conta Premium e não consigo cancelar, quando acesso minha conta, só aparece como se eu não tivesse o Prêmium, como faço para achar a opção de cancelar?
  • Bittencourt
  • Spotify Star
  • 408 Views
  • 1 replies
  • 1 likes
  • 408 Views
  • 1 replies
  • 1 likes

Me cobraram 4 vezes

Estava tentando assinar o plano universitario, porem dava inumeros erros, quando finalmente consegui ao olhar meu cartão de credito vejo que me cobraram 4 vez o valor de 8,50, meu limite ja é pequeno, preciso disso arrumado, por favor.Desde já, agrad...

  • Newbie
  • Estava tentando assinar o plano universitario, porem dava inumeros erros, quando finalmente consegui ao olhar meu cartão de credito vejo que me cobraram 4 vez o valor de 8,50, meu limite ja é pequeno...
  • Bittencourt
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Não terminei o cadastro e fui cobrado

Não terminei o cadastro e fui cobrado do meu cartão de crédito. E não sou free. Ainda queria resolverisso pq estou pagando sem tá usando

  • Casual Listener
  • Não terminei o cadastro e fui cobrado do meu cartão de crédito. E não sou free. Ainda queria resolverisso pq estou pagando sem tá usando
  • leo_decarli
  • Newbie
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Ex using card for subscription

My debit card is being charged for an account my ex has. I need to cancel authorization of my card for his subscription use.

  • Casual Listener
  • My debit card is being charged for an account my ex has. I need to cancel authorization of my card for his subscription use. 
  • osornios
  • Spotify Star
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Double charge in April

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that charged again 10th of April again as usual and sent i...

  • Casual Listener
  • I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that ch...
  • Noah
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! copy playlist to other account

How can you copy your playlists to a new account?

  • Newbie
  • How can you copy your playlists to a new account?
  • Noah
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Paid 2 times in this month

Here is the dates for my payments, why???

Skærmbillede 2018-04-12 kl. 21.55.22.png
  • Newbie
  • Here is the dates for my payments, why???
  • Noah
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! PREMIum plus hulu

So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be paying $9.99 and $4.99. Or do i cancel the one and...

  • Newbie
  • So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be...
  • Keanu_C
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Premium

So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria from 9am-8pm. I’m **bleep** and right now hate Spotify...

  • Newbie
  • So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria fro...
  • Luke
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

I didn't select any plans but I got charged 2 months.

Hi Spotify, I got charged 2 months but I never sign up for a premium plan. How can I get my money back? My account is: *snip*

  • Newbie
  • Hi Spotify,   I got charged 2 months but I never sign up for a premium plan. How can I get my money back?   My account is: *snip*
  • Luke
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Paid for Premium family but getting Free one

Hi all,I paid for Premium Family subscribtion last week after having cancelled couple of months ago for various reasons and since my new subscribtion i'm only getting Free Spotify...when i clicked on the app i was asked my to join Premium and that my...

  • Casual Listener
  • Hi all, I paid for Premium Family subscribtion last week after having cancelled couple of months ago for various reasons and since my new subscribtion i'm only getting Free Spotify...when i clicked ...
  • Denisa1
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Superuser Contribution I've been charged 3 times today and still no premium

How can this be possible?? I've checked and refresh the app and It said that I have no payments done and I've been charged 3 TIMES today!!!!!! 3!!!!!! I'm so upsed with spotify. I need a solution. Can anyone help me??

  • Newbie
  • How can this be possible?? I've checked and refresh the app and It said that I have no payments done and I've been charged 3 TIMES today!!!!!! 3!!!!!! I'm so upsed with spotify. I need a solution. Ca...
  • SergioDavid
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Subscription issue

Hello, I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?

  • Casual Listener
  • Hello,   I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?
  • Bethany_Dawn
  • Community Legend
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Double charge in April

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that charged again 10th of April again as usual and sent i...

  • Casual Listener
  • I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that ch...
  • Luke
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Double Charge
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Paguei com boleto por 30 dias e somente depois de 15 dias, liberaram o acesso.

Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento no e-mail, entrei e sai várias vezes com a mesma co...

  • Casual Listener
  • Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento ...
  • Bittencourt
  • Spotify Star
  • 315 Views
  • 4 replies
  • 0 likes
  • 315 Views
  • 4 replies
  • 0 likes

Spotify gift card

I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?

  • Casual Listener
  • I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?  
  • tfong010
  • Casual Listener
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

Solved!! One account, 2 users: can user A listen offline while user B listens online?

Hi, quick question, if I take the plunge and go Premium, could I in theory do this:Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while user B listens online to different music elsewhere?

  • Casual Listener
  • Hi, quick question, if I take the plunge and go Premium, could I in theory do this: Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while...
  • Bethany_Dawn
  • Community Legend
  • 1972 Views
  • 1 replies
  • 0 likes
  • 1972 Views
  • 1 replies
  • 0 likes