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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7947 Views
  • 23 replies
  • 2 likes
  • 7947 Views
  • 23 replies
  • 2 likes

Billing me for a premium account I don't have

Hey all, i canceled my my Spotify premium a while ago (don't remember exactly when). My account is listed as "free". But spotify has been charging me for premium every month - just noticed (should have noticed earlier). What can i do? I filled out a ...

  • Casual Listener
  • Hey all,   i canceled my my Spotify premium a while ago (don't remember exactly when). My account is listed as "free".    But spotify has been charging me for premium every month -...
  • tenjohn23
  • Newbie
  • 919 Views
  • 5 replies
  • 0 likes
  • 919 Views
  • 5 replies
  • 0 likes

Superuser Contribution Live Chat with Spotify?

How can I get a live chat with Spotify? I am stuck in limbo between my mobile provider and Spotify.

  • Casual Listener
  • How can I get a live chat with Spotify?  I am stuck in limbo between my mobile provider and Spotify.  
  • Alfredo
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card changed but no subscription

Hello,I have recently changed my credit card in my account on the 22nd April and ask for a unique payment for the year. The payment is done for my bank but Spotify France is keeping saying that there is no payment method... And now Spotify Premium an...

  • Newbie
  • Hello, I have recently changed my credit card in my account on the 22nd April and ask for a unique payment for the year. The payment is done for my bank but Spotify France is keeping saying that the...
  • Alfredo
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscrito a spotify premium y a spotify familiar

Hola ya tenia una cuenta spotify premium, pero ahora me he suscrito a spotify familiar, pagara doble suscripcion? O solo pagare lo que vale la suscripción de spotify familiar?

  • Newbie
  • Hola ya tenia una cuenta spotify premium, pero ahora me he suscrito a spotify familiar, pagara doble suscripcion? O solo pagare lo que vale la suscripción de spotify familiar?
  • Mathues_R
  • Newbie
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sms pin tidak masuk

Mohon bantuannya, saya mau berlangganan spotify premium via pulsa indosat, tapi sms pin tidak masuk sekalipun, balance saldo mencukupi, tolong solusi nya ke *snip*

  • Newbie
  • Mohon bantuannya, saya mau berlangganan spotify premium via pulsa indosat, tapi sms pin tidak masuk sekalipun, balance saldo mencukupi, tolong solusi nya ke *snip*
  • SergioDavid
  • Roadie
  • 1828 Views
  • 1 replies
  • 1 likes
  • 1828 Views
  • 1 replies
  • 1 likes

Superuser Contribution me han cobrado dos veces en elmismo mes

Hola,Durante el mes de abril se me ha cobrado dos veces 9,99 euros, me devolveran una de ellas?

  • Newbie
  • Hola, Durante el mes de abril se me ha cobrado dos veces 9,99 euros,  me devolveran  una de ellas?
  • SergioDavid
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Por qué me modifica el método de pago?

El tipo de contrato que contraje con Spotify es por el método de pago en SOLES, pero me he dado con la sorpresa de qué me han cobrado en dólares, obviamente sin consentimiento, no estoy de acuerdo con esto. Necesito una solución a esto.

  • Casual Listener
  • El tipo de contrato que contraje con Spotify es por el método de pago en SOLES, pero me he dado con la sorpresa de qué me han cobrado en dólares, obviamente sin consentimiento, no estoy de acuerdo co...
  • SergioDavid
  • Roadie
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Family Plan

I just started the family plan but only one person is able to listen to music at a time why is not working?

  • Newbie
  • I just started the family plan but only one person is able to listen to music at a time why is not working?
  • RobiP
  • Gig Goer
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu won’t let me login

I can’t login to Hulu and I called hulu and they said my email isn’t associated with a hulu account (Although it had been working for weeks and suddenly stopped) yet I’m still playing for Spotify+Hulu. I tried unsubscribing from Spotify and redoing i...

  • Visitor
  • I can’t login to Hulu and I called hulu and they said my email isn’t associated with a hulu account   (Although it had been working for weeks and suddenly stopped) yet I’m still playing for...
  • SergioDavid
  • Roadie
  • 4665 Views
  • 1 replies
  • 0 likes
  • 4665 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium pausado. Medio de pago, débito automático. Qué ocurre?

Tengo el servicio Premium desde hace MUCHO tiempo y de repente me aparece el servicio "en pausa" sin poder siquiera escuchar una canción. Qué ocurrió? Qué puedo hacer? No me permite sign-out/sign-up tampoco.. Me estoy fastidiando durante todo este ti...

  • Newbie
  • Tengo el servicio Premium desde hace MUCHO tiempo y de repente me aparece el servicio "en pausa" sin poder siquiera escuchar una canción. Qué ocurrió? Qué puedo hacer? No me permite sign-out/sign-up ...
  • SergioDavid
  • Roadie
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Superuser Contribution Para çekilip üyelik iptal ediliyor

Ay içersinde 2 kere Finansbank hesabımdan para çekilip üyeliğim durduruluyor. Bunun mantikli bir açıklaması var mı?

  • Newbie
  • Ay içersinde 2 kere Finansbank hesabımdan para çekilip üyeliğim durduruluyor. Bunun mantikli bir açıklaması var mı?
  • SergioDavid
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution La invitación no funciona

Recibí la invitación familiar y al poner los datos como son me dice que no se puede y no se porque??

  • Newbie
  • Recibí la invitación familiar y al poner los datos como son me dice que no se puede y no se porque?? 
  • SergioDavid
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old email doesn’t work family

Hi sorry! I just have a question we joined family premium last april and then yesterday suddenly all of us removed by spotify. Then when we tried to join again with the same email we used previously it’s unable. So some of the members did a new email...

  • Newbie
  • Hi sorry! I just have a question we joined family premium last april and then yesterday suddenly all of us removed by spotify. Then when we tried to join again with the same email we used previously ...
  • SergioDavid
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution cuenta de regalo

ya realicé el pago en oxxo de una tarjeta de regalo, que sigue?

  • Newbie
  • ya realicé el pago en oxxo de una tarjeta de regalo, que sigue?
  • SergioDavid
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to join Family plan?

I have the correct address and everything but it keeps telling me that I'm unable to join the family plan. I also can't for the life of me find how to talk to an actual person to get this resolved...

  • Newbie
  • I have the correct address and everything but it keeps telling me that I'm unable to join the family plan. I also can't for the life of me find how to talk to an actual person to get this resolv...
  • SergioDavid
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium Plan Reverted Back to Regular Premium Without My Input

Hi, I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to my account was $11.99, I was expecting it to be $17.99. I have si...

  • Newbie
  • Hi,   I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to ...
  • SergioDavid
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't buy Spotify Premium

Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've tried to troubleshoot several times. I haven't typed th...

  • Visitor
  • Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've trie...
  • SergioDavid
  • Roadie
  • 917 Views
  • 3 replies
  • 0 likes
  • Premium help
    Premium problem with pay
    Subscription
  • 917 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for premium in Lawson Japan

Hi! I paid for a premium membership and from the cashier I received a receipt with 16 digits, a 6 code number and my name and number but I didn't get an email about what to do after and I can't upgrade my account either? Is there anything I should do...

  • Newbie
  • Hi! I paid for a premium membership and from the cashier I received a receipt with 16 digits, a 6 code number and my name and number but I didn't get an email about what to do after and I can't upgra...
  • SergioDavid
  • Roadie
  • 1829 Views
  • 1 replies
  • 0 likes
  • 1829 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta Premium familiar

Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se está pagando) perdimos el "premium" Mi padre (el tit...

  • Newbie
  • Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se e...
  • SergioDavid
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Spotify cancelled my subscription?

Hi there, I've had Spotify Premium with my family since around 2015, I think, but as of May 4th, 2018, my subscription was cancelled and I'm now listed as a Free account. We've paid for the subscription consistantly, and we haven't updated our paymen...

  • Casual Listener
  • Hi there,   I've had Spotify Premium with my family since around 2015, I think, but as of May 4th, 2018, my subscription was cancelled and I'm now listed as a Free account.   We've paid...
  • scallywaig
  • Casual Listener
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes