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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Prova Premium

Ho premuto per la prova Premium per 30 giorni, appena attivato mi è apparsa la scritta “la tua prova di 7 giorni inizia ora” è normale?

  • Newbie
  • Ho premuto per la prova Premium per 30 giorni, appena attivato mi è apparsa la scritta “la tua prova di 7 giorni inizia ora” è normale?
  • pokola86
  • Newbie
  • 475 Views
  • 2 replies
  • 0 likes
  • 475 Views
  • 2 replies
  • 0 likes

Charges £9.99 instead of 4.99

I’m a student and have been paying 4.99 for over a year now and all of a sudden I’ve been charged 9.99?

  • Newbie
  • I’m a student and have been paying 4.99 for over a year now and all of a sudden I’ve been charged 9.99? 
  • Maxim
  • Spotify Star
  • 832 Views
  • 1 replies
  • 0 likes
  • 832 Views
  • 1 replies
  • 0 likes

spotifys payment sysstem sucks

I deleted my account 2 months ago canceld everything and they are still charging me.

  • Newbie
  •  I deleted my account 2 months ago canceld everything and they are still charging me.
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Cannot change my Country on Premium

I've moved to Australia and I want to change my billing to my Australian credit card. I however cannot do this since my details are still listed with my old country and for some reason I cannot find how to change my country to the new one. I only get...

  • Newbie
  • I've moved to Australia and I want to change my billing to my Australian credit card. I however cannot do this since my details are still listed with my old country and for some reason I cannot find ...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Cobros duplicados.

Acabo de recibir el cobro de mi suscripción Premium duplicado. Ya revisé si tenía otra cuenta de Spotify activa y no es el caso. ¿Por qué pasa esto y cómo me reembolsaràn la cantidad perdida?

  • Newbie
  • Acabo de recibir el cobro de mi suscripción Premium duplicado. Ya revisé si tenía otra cuenta de Spotify activa y no es el caso. ¿Por qué pasa esto y cómo me reembolsaràn la cantidad perdida?
  • JuanPablito007
  • Newbie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con mi cuenta Premiun

Hola! El 30 de marzo (2018) pagué por una suscripción de un año, ya me han cobrado e incluso enviado el recibo de pago, sin embargo no puedo acceder a ningún beneficio premium. Figura "Premium en pausa" y "actualizar pago" pero ya me cobraron, no qui...

  • Casual Listener
  • Hola! El 30 de marzo (2018) pagué por una suscripción de un año, ya me han cobrado e incluso enviado el recibo de pago, sin embargo no puedo acceder a ningún beneficio premium. Figura "Premium en pau...
  • SergioDavid
  • Roadie
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nao terminei a conta ja veio no meu cartao

Boa Noite precisava de uma ajuda não acabei de fazer meu cadastro la no universitario e ja veio descontando no meu cartão eu queria cancelar alguem pode me ajudar porque vou ter que fazer o outro , por favor se alguem poder me ajudar

  • Newbie
  • Boa Noite precisava de uma ajuda não acabei de fazer meu cadastro la no universitario e ja veio descontando no meu cartão eu queria cancelar alguem pode me ajudar porque vou ter que fazer o outro , p...
  • SergioDavid
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Soy universitario, me cobraron el plan y sigo con cuenta free

Soy universitario, subi los ducumentos que solicitaban, decian que no cobrarian hasta tener la cuenta premium y mi banco me informa que ya se realizo la transaccion y sigo con la cuenta free, me pueden ayudar por favor

  • Newbie
  • Soy universitario, subi los ducumentos que solicitaban, decian que no cobrarian hasta tener la cuenta premium y mi banco me informa que ya se realizo la transaccion y sigo con la cuenta free, me pued...
  • SergioDavid
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Changed computers now can't find premium free trial

I signed up for premium trial & then got a new computer. When I signed in, it says I have the free Spotify. I gave my cc # & now I'm freaked out that I can't find that acct if I choose to cancel.....or even to use it. I don't want my cc charged if I ...

  • Newbie
  • I signed up for premium trial & then got a new computer.  When I signed in, it says I have the free Spotify.  I gave my cc # & now I'm freaked out that I can't find that acct if I c...
  • Luke
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble connecting to my sons premium acct

, my son has the premium for family and he invited me to join his acct, I accepted the invite wit and wrote down the code, set up my acct but there's not giving me a place to enter the code so I can connect to his acct and get the benefits of the pre...

  • Newbie
  • , my son has the premium for family and he invited me to join his acct, I accepted the invite wit and wrote down the code, set up my acct but there's not giving me a place to enter the code so I can ...
  • SergioDavid
  • Roadie
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei minha conta por boleto e ate agora não mudou para a premium

A três dias atrás paguei minha conta e assinei para a premium,porém ela ainda não mudou e continua freeAlguém poderia me ajudar

  • Newbie
  • A três dias atrás paguei minha conta e assinei para a premium,porém ela ainda não mudou e continua free Alguém poderia me ajudar 
  • SergioDavid
  • Roadie
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago no reflejado

Se me cobraron 2 meses del plan de estudiante de Spotify y aún no se han reflejado (el pago fue con tarjeta de crédito )

  • Newbie
  • Se me cobraron 2 meses del plan de estudiante de Spotify y aún no se han reflejado (el pago fue con tarjeta de crédito )
  • SergioDavid
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar Me cobran 99 pesos y dice que pague 149 después

La situación es esta, tengo un plan familiar, y me hace el cobro de 99 pesos mexicanos y después dice que ala fecha de corte me cobrarán 149 pesos mexicanos más, no entiendo que sucede. Por ejemplo este mes de abril vence 17/04/18 y me cobraron hoy 1...

  • Newbie
  • La situación es esta, tengo un plan familiar, y me hace el cobro de 99 pesos mexicanos y después dice que ala fecha de corte me cobrarán 149 pesos mexicanos más, no entiendo que sucede.   Por ...
  • SergioDavid
  • Roadie
  • 1907 Views
  • 1 replies
  • 0 likes
  • 1907 Views
  • 1 replies
  • 0 likes

Superuser Contribution changer de compte et garder son abonnement premium

Bonjour,j'ai (j'avais) un compte spotify premium couplé avec un compte facebook...L'adresse e-mail n'etant plus d'actualité avec ce compte,j'ai voulu changer l'adresse e-mail ... spotify me dit qu'il faut changer l'e-mail sur le compte facebook ... c...

  • Newbie
  • Bonjour, j'ai (j'avais) un compte spotify premium couplé avec un compte facebook... L'adresse e-mail n'etant plus d'actualité avec ce compte,j'ai voulu changer l'adresse e-mail ... spotify me dit q...
  • SergioDavid
  • Roadie
  • 2775 Views
  • 1 replies
  • 0 likes
  • 2775 Views
  • 1 replies
  • 0 likes

Superuser Contribution Been charged, have receipt, still on Free subscription

Had a payment issue and changed cards. I’ve since received an Apple receipt on the 13th but all music is still greyed out. Have uninstalled app and rebooted multiple times. Account details in Spotify still say my account is Free. [Moderator edit]

  • Newbie
  • Had a payment issue and changed cards. I’ve since received an Apple receipt on the 13th but all music is still greyed out.   Have uninstalled app and rebooted multiple times. Account detai...
  • SergioDavid
  • Roadie
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am having trouble chanigng my emial even after I changed it on facebook!!!?

I wasn't able to login to my old email, so I did as told to change through facebook settings. Although I was able to change it on facebook but it still the same old email on spotify...This is so weird...?

  • Newbie
  • I wasn't able to login to my old email, so I did as told to change through facebook settings. Although I was able to change it on facebook but it still the same old email on spotify...This is so weir...
  • SergioDavid
  • Roadie
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renew subscription doesn't work

Hey, For the last months i had a student subscription, but the credit card I used needed replacing. So I got a new card and tried to update the paymentmethod. But for days I get this message: Payment failed. Try again, or use a different payment meth...

  • Newbie
  • Hey,   For the last months i had a student subscription, but the credit card I used needed replacing. So I got a new card and tried to update the paymentmethod. But for days I get this message...
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Polish - próbowałem wykupić subskrypcje

Próbowałem wykupić subskrypcje za 9.99zl podałem numer karty a potem szkoły w jakiej się uczę. Zatwierdziłem i wyskoczył mi błąd że nie można dokonać transakcji a z konta zabrało mi 2x pieniądze a gdy wypełniłem formularz pisało że w przypadku błędu ...

  • Newbie
  • Próbowałem wykupić subskrypcje za 9.99zl podałem numer karty a potem szkoły w jakiej się uczę. Zatwierdziłem i wyskoczył mi błąd że nie można dokonać transakcji a z konta zabrało mi 2x pieniądze a gd...
  • SergioDavid
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment card expired - Unsubscribed without warning

My payment card expired, and my account was reverted from a Premium account to a Free account, without any warning.No email to tell me the payment failed and to ask for another payment card (and no, it's not in my **bleep** folder...)I lost all my sy...

  • Newbie
  • My payment card expired, and my account was reverted from a Premium account to a Free account, without any warning. No email to tell me the payment failed and to ask for another payment card (and no...
  • SergioDavid
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I purchased Spotify premium for a year and have the receipt thatmatches my account username and yet it says i do not have premium and has stoped working while I am in France. If anyone knows what might be going on, please let me know.

  • Visitor
  • I purchased Spotify premium for a year and have the receipt thatmatches my account username and yet it says i do not have premium and has stoped working while I am in France.    If anyone...
  • SergioDavid
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes