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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16773 Views
  • 27 replies
  • 4 likes
  • 16773 Views
  • 27 replies
  • 4 likes

spotify premium price

PlanPremiumCountry FinlandOperating Systemwindows 10 My Question or Issue So i was just interested why does the spotify premium ad say that premium costs 0.99£ for 3 months and when i click the ad price changes to 9.99£. When i go to look up premium ...

  • Newbie
  • Plan Premium Country  Finland Operating System windows 10   My Question or Issue  So i was just interested why does the spotify premium ad say that premium costs 0.99£ for 3 mo...
  • Bethany_Dawn
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not getting offered the $.99 for 3 mo Promo

My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help?

  • Casual Listener
  • My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help? 
  • Chris
  • Spotify
  • 1025 Views
  • 6 replies
  • 0 likes
  • 1025 Views
  • 6 replies
  • 0 likes

Paguei no boleto e a conta não migrou para o Premium

PlanoGrátis / PremiumPaís Sistema operacional(iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema Minha conta era grátis e eu paguei no boleto desde ontem, mas ainda não migrou para o Premium. Como faço?

  • Newbie
  • Plano Grátis / Premium País   Sistema operacional (iOS 10, Android Oreo, Windows 10, etc.)   Minha pergunta ou problema  Minha conta era grátis e eu paguei no boleto desde onte...
  • Bittencourt
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family invite gone wrong

For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd

  • Casual Listener
  •   For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd 😞
  • 8gta_1i-bsa0f
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Superuser Contribution Verifica account family

Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrare nel piano family. È possibile risolvere questa si...

  • Newbie
  • Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrar...
  • user-removed
  • Not applicable
  • 739 Views
  • 3 replies
  • 1 likes
  • 739 Views
  • 3 replies
  • 1 likes

Solved!! payment with mastercard does not work

Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem. thank you in advance! picture:Payment failed. Try again or choose a ...

  • Casual Listener
  • Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem.    th...
  • rpelna
  • Casual Listener
  • 5962 Views
  • 6 replies
  • 0 likes
  • 5962 Views
  • 6 replies
  • 0 likes

Solved!! My card was charged 2 times in a month

I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free. On 28/05/2018, I added new card and Spotify charged me ...

  • Casual Listener
  • I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free....
  • calinn
  • Composer
  • 624 Views
  • 3 replies
  • 0 likes
  • 624 Views
  • 3 replies
  • 0 likes

The app was updated and I lost my premium subscription

PlanPremiumCountry PhilippinesDevice(iPhone x, Macbook 12 2016)Operating System(iOS 10, Mac OS X El Captain) My Question or Issue The app was updated this evening. I was listening to my spotify playlist and suddenly I heard ads. It says on the thing ...

  • Newbie
  • Plan Premium Country  Philippines Device (iPhone x, Macbook 12 2016) Operating System (iOS 10, Mac OS X El Captain)   My Question or Issue  The app was updated this evening. ...
  • Bittencourt
  • Spotify Star
  • 961 Views
  • 2 replies
  • 0 likes
  • 961 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo pagar ni con paypal ni con tarjeta

No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada.Alguien sabe que pasa?

  • Newbie
  • No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada. Alguien sabe que pasa?
  • JulianA_Bogota
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rechnungen werden zu spät zugestellt.

Guten Tag, Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentlichen Rechnungen nie rechtzeitig.Gibt es keine Möglichkeit m...

  • Newbie
  • Guten Tag,   Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentl...
  • JulianA_Bogota
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid 21 days ago and now my account is paused?

PlanPremiumCountryNL DeviceiPhone x Operating SystemiOS My Question or Issue I recently went from creditcard subscription to manual payments via iDeal and made the last payment the 26th of may, yet I now received the message that my account has been ...

  • Newbie
  • Plan Premium Country NL   Device iPhone x  Operating System iOS    My Question or Issue  I recently went from creditcard subscription to manual payments via iDeal ...
  • JulianA_Bogota
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown to buy via the internet subscription

Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anything, I checked every device in the house or was boug...

  • Newbie
  • Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anythi...
  • JulianA_Bogota
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

ive been overcharged twice

My Question or Issue i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i dont have premium even though i am paying

  • Newbie
  •     My Question or Issue  i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i don...
  • Bittencourt
  • Spotify Star
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanFreeCountry MexicoDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Mi mamá me ha estado mandando la invitación para unirme a su plan Spotify Premium como 10 veces, las mismas en las que he rellenado el formato y no puedo u...

  • Newbie
  • Plan Free Country  Mexico Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Mi mamá me ha estado mandando la invitación para unirme a su pla...
  • Julian
  • Moderator
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch from premium to family after the month has been charged

My Question or Issue I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or another $9?

  • Newbie
  •   My Question or Issue  I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or a...
  • Julian
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Everytime I try to upgrade to Spotify Premium, I get a credit card fail

PlanFreeCountryUnited StatesDeviceiPhone 8Operating SystemWindows 10My Question or IssueI've tried many times and in multiple ways to upgrade to Spotify Premium for the first time with the $.99 for 3 months sale, but every time I get the same error m...

  • Visitor
  • Plan Free Country United States Device iPhone 8 Operating System Windows 10 My Question or Issue I've tried many times and in multiple ways to upgrade to Spotify Premium for the first time w...
  • Julian
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Spotify Premium for Student error

PlanFree/PremiumCountry IndonesiaDeviceSamsung Galaxy A8 2018Operating SystemAndroid NougatMy Question or Issue I was going to purchase the Student Premium Plan, i put my cc card and then i was asked for verification for student. I pressed the Learn ...

  • Newbie
  • Plan Free/Premium Country  Indonesia Device Samsung Galaxy A8 2018 Operating System Android Nougat My Question or Issue  I was going to purchase the Student Premium Plan, i put my ...
  • Bittencourt
  • Spotify Star
  • 445 Views
  • 2 replies
  • 0 likes
  • 445 Views
  • 2 replies
  • 0 likes

Errors adding family members to Premium Family Account

Plan = Family Free/Premium = PremiumCountry = USA Device = Pixel 2Operating System = Android My Question or IssueSo I have a Spotify Premium Family plan. I went to add my daughter and wife to my plan (they already had individual free accounts). They ...

  • Regular
  • Plan = Family  Free/Premium = Premium Country = USA   Device = Pixel 2 Operating System = Android   My Question or Issue So I have a Spotify Premium Family plan.  I went t...
  • calinn
  • Composer
  • 489 Views
  • 1 replies
  • 0 likes
  • Family Members
  • 489 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is not available in my country, but if I upgrade to premium will it become available?

I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet, but I don't want to waste my money if I won't be able to use it. If I subscribe will the app become available?

  • Newbie
  • I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet,  but I don't want to waste my money if I won't be able to use it.  If I subscribe will...
  • Jollof
  • Composer
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes