Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131207 Views

69 replies

10 likes

Premium for Family
  • 131207 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

63988 Views

87 replies

4 likes

  • 63988 Views
  • 87 replies
  • 4 likes

Renewal spotify family

If my Family want to renewal automatically Spotify family what we can do? I suppose nothing? isn't it? Only waiting the renewal. At the same price?

Newbie

If my Family want to renewal automatically Spotify family what we can do? I suppose nothing? isn't it? Only waiting the renewal. At the same price?  

Maxim

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution What if you live on my address part time?

My girlfriend who is french but lives with me in Sweden 2w every month, would like to be a part of my Familyplan. My daughter who also lives with me 2w every month would like to do the same. May I add them?

Newbie

My girlfriend who is french but lives with me in Sweden 2w every month, would like to be a part of my Familyplan.   My daughter who also lives with me 2w every month would like to do the ...

SergioDavid

Roadie

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Unlinked my facebook account

So because Spotiamp hijacked my spotify account i unlinked my facebook account from my spotify account. But at the same time i lost my premium account and my family account even i pay for them. How to fix this? I linked facebook account again but the...

Visitor

So because Spotiamp hijacked my spotify account i unlinked my facebook account from my spotify account. But at the same time i lost my premium account and my family account even i pay for them. How t...

user-removed

Not applicable

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!! payment method

on the day for payment, i havent got any money on my account. and now i have money but i cant pay iam having a massage that keep saying my payment method is failed. but i use same credit card for payment for a year.. how can i pay?

Visitor

on the day for payment, i havent got any money on my account. and now i have money but i cant pay iam having a massage that keep saying my payment method is failed. but i use same credit card fo...

Luke

Community Legend

449 Views

3 replies

0 likes

  • 449 Views
  • 3 replies
  • 0 likes

student payment

i paid for the student plan ($4.99) a month , but sheerid couldn't verify my student id. now i don't have premium yet $5 has been deducted from my account.

Casual Listener

i paid for the student plan ($4.99) a month , but sheerid couldn't verify my student id. now i don't have premium yet $5 has been deducted from my account.

BrandonTZX

Casual Listener

309 Views

2 replies

0 likes

  • 309 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why i can't play downloaded music?

Why i can't play downloaded music when my subscription ended? On my lumia phone even my subscription is over i can still play downloaded music.

Visitor

Why i can't play downloaded music when my subscription ended? On my lumia phone even my subscription is over i can still play downloaded music.

Jack

Roadie

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con pago con tarjeta

Mi cuenta Premium estaba en pausa debido a que no se realizó el pago, la cancelé y ahora quiero volver a abrir pero rechazo mi tarjeta, eh intentado varias veces y no me soluciona el problema!

Newbie

Mi cuenta Premium estaba en pausa debido a que no se realizó el pago, la cancelé y ahora quiero volver a abrir pero rechazo mi tarjeta, eh intentado varias veces y no me soluciona el problema!  

Alfredo

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargos a mi Tarjeta

Me urge la ayuda de Spotify porque desde hace ya varios meses me hacen un cargo de 99 pesos mensuales ADYEN*SPOTIFY mismo que no reconozco porque yo nunca pedí una suscripción y quiero la cancelación INMEDIATA de dicho cargo por favor... Alguien me p...

Newbie

Me urge la ayuda de Spotify porque desde hace ya varios meses me hacen un cargo de 99 pesos mensuales ADYEN*SPOTIFY mismo que no reconozco porque yo nunca pedí una suscripción y quiero la cancel...

Alfredo

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Is about my payment

Can y’all give an extra 3-4 days when I get more money 

Newbie

Can y’all give an extra 3-4 days when I get more money 

Maxim

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta rechazada

Mi cuenta Premium estaba en pausa debido a que no se realizó el pago, la cancelé y ahora quiero volver a abrirla pero rechaza mi tarjeta, marqué al banco y no tiene restricciones y cuenta con suficientes fondos

Newbie

Mi cuenta Premium estaba en pausa debido a que no se realizó el pago, la cancelé y ahora quiero volver a abrirla pero rechaza mi tarjeta, marqué al banco y no tiene restricciones y cuenta con suficie...

Alfredo

Roadie

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Can't join family subscription

I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask from community and can't ask from spotify. How the *...

Casual Listener

I just can't register myself as a family member. Only help I can find is that spotify tells me to ask to re-send the invitation. But it's defeneatly not helping. It's just so sad that I have to ask f...

reglyjo

Casual Listener

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 days Free tril but only get 7

I did sign up for the premium 30 day free trial but after entering my credit card infos, I received a message telling me I'll be charge in 7 days after my free trial.I want my 30 days as suppose to

Newbie

I did sign up for the premium 30 day free trial but after entering my credit card infos, I received a message telling me I'll be charge in 7 days after my free trial. I want my 30 days as suppose to

Alfredo

Roadie

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adres premium family

Ik heb sinds kort premium family, echter heb ik nooit mijn eigen adres moeten invullen. Nu wil ik graag mijn vriendinnen uitnodigen (waar ik mee samenwoon), maar ik ben bang dat het misgaat en er bij mij wellicht nog een oud adres in het account staa...

Newbie

Ik heb sinds kort premium family, echter heb ik nooit mijn eigen adres moeten invullen. Nu wil ik graag mijn vriendinnen uitnodigen (waar ik mee samenwoon), maar ik ben bang dat het misgaat en er bij...

Alfredo

Roadie

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists deleted followed by account deletion

I’ve had Premium for the last five years set up on automatic payments without any issue. Then out of nowhere all of my playlists got deleted. It was very aggravating but I figured I would just start them over again. Then, 2 days after that on May 12t...

Newbie

I’ve had Premium for the last five years set up on automatic payments without any issue. Then out of nowhere all of my playlists got deleted. It was very aggravating but I figured I would just start ...

og_dnr

Newbie

542 Views

2 replies

0 likes

  • 542 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cobro doble premium estudiante

Hola, mi correo es *snip* hoy lunes 14 de Mayo me inscribí a Spotify Premium para estudiantes ye aparece un cobro doble por $49. Ya me puse en contacto con el banco y no hay ningún cargo retenido. Agradezco se pongan en contacto conmigo para solucion...

Casual Listener

Hola, mi correo es *snip* hoy lunes 14 de Mayo me inscribí a Spotify Premium para estudiantes ye aparece un cobro doble por $49. Ya me puse en contacto con el banco y no hay ningún cargo retenido.&nb...

Alfredo

Roadie

578 Views

3 replies

0 likes

  • 578 Views
  • 3 replies
  • 0 likes

Premium Spotify

I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive the Spotify premium that I am already paying for?

Newbie

I have purchased premium Spotify yet I still don’t have any of the features. My trial has expired so I am unable to listen to more than 5 songs and receive a bunch of advertisements. How do I receive...

Bethany_Dawn

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kündigung Premium - Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.

Hallo Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen.Leider kann ich meinen Premium Account welcher bis zum 24.12.2018 läuf...

Casual Listener

Hallo   Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen. Leider k...

AcIvI

Casual Listener

646 Views

2 replies

0 likes

  • 646 Views
  • 2 replies
  • 0 likes

This is absolutely disgusting

Spotify. wth. I just want to listen to one of the best somgs ever “cant take my eyes off you” by Frankie Valli and the Four Seasons. Why did you guys take it off? The albums still there... Its also been taken off of that love song playlist. Now I jus...

Newbie

Spotify. wth. I just want to listen to one of the best somgs ever “cant take my eyes off you” by Frankie Valli and the Four Seasons. Why did you guys take it off? The albums still there... Its also b...

cjblüez

Casual Listener

855 Views

2 replies

1 likes

  • 855 Views
  • 2 replies
  • 1 likes