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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184490 Views
  • 116 replies
  • 12 likes
  • 184490 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20970 Views
  • 28 replies
  • 4 likes
  • 20970 Views
  • 28 replies
  • 4 likes

Superuser Contribution Why am I paying for Premium when it's still got advertising?

Why is "New releases" just some payla-like scheme to push artists the record labels are paying to have promoted? Shouldn't it be new releases based on artists I'm following or have listened to a lot? If I wanted to listen to top 40 radio I'd just get...

  • Regular
  • Why is "New releases" just some payla-like scheme to push artists the record labels are paying to have promoted? Shouldn't it be new releases based on artists I'm following or have listened to a lot?...
  • SergioDavid
  • Roadie
  • 423 Views
  • 1 replies
  • 1 likes
  • 423 Views
  • 1 replies
  • 1 likes

Superuser Contribution Started a Spotify Family subscription as host, now being seen as a member.

PlanPremiumCountry NetherlandsDeviceHuawei p8liteOperating SystemAndroid My Question or Issue Some months ago, I started a Spotify Family account with some of my roommates, with me as the host. About a week ago, it appeared that one of my members had...

  • Newbie
  • Plan Premium Country  Netherlands Device Huawei p8lite Operating System Android   My Question or Issue  Some months ago, I started a Spotify Family account with some of my ro...
  • SergioDavid
  • Roadie
  • 522 Views
  • 1 replies
  • 0 likes
  • Premium
    Spotify family
  • 522 Views
  • 1 replies
  • 0 likes

Turned off 3D Secure

PlanFree/PremiumCountry TurkeyDevicePC, PhoneOperating SystemAndroid and Windows 10My Question or Issue İ trying to make the payment of premium but it's not working. Turned off 3D Secure but still there is a problem. Help me please

  • Visitor
  • Plan Free/Premium Country  Turkey Device PC, Phone Operating System Android and Windows 10 My Question or Issue  İ trying to make the payment of premium but it's not working. Turne...
  • Maxim
  • Spotify Star
  • 971 Views
  • 1 replies
  • 0 likes
  • 971 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please no more Drake

PlanPremiumCountryCanada DeviceN/AOperating SystemN/A My Question or Issue Let me start by saying I do not enjoy Drake in any way, shape, or form. ​We​ pay for​, and have enjoyed, Spotify ​family ​premium because ​we ​do not want ads to be a part of ...

  • Casual Listener
  • Plan Premium Country Canada  Device N/A Operating System N/A   My Question or Issue  Let me start by saying I do not enjoy Drake in any way, shape, or form.  ​We​ pay fo...
  • Alfredo
  • Roadie
  • 1161 Views
  • 3 replies
  • 1 likes
  • 1161 Views
  • 3 replies
  • 1 likes

Superuser Contribution I cant update to premium

PlanFree/CountryGermany Device(iPhone 4s,Operating System(iOS 9.3.5 My Question or Issue I cant update to premium. I had premium trial a while ago and now when i go to 'get premium' it leads always to a site with the trial. If I proceed Im led to pay...

  • Visitor
  • Plan Free/ Country Germany   Device (iPhone 4s, Operating System (iOS 9.3.5   My Question or Issue  I cant update to premium. I had premium trial a while ago and now when i ...
  • Alfredo
  • Roadie
  • 569 Views
  • 3 replies
  • 0 likes
  • 569 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant buy premium

Hi, I have a problem with creating a premium account. The payment metode that I wanna use is to pay with the phone bill. I already used 3 months of free premium offer, but on the end of it I didn't pay for the premium and it took me back to the free ...

  • Casual Listener
  • Hi, I have a problem with creating a premium account. The payment metode that I wanna use is to pay with the phone bill. I already used 3 months of free premium offer, but on the end of it I didn't p...
  • Alfredo
  • Roadie
  • 553 Views
  • 3 replies
  • 0 likes
  • 553 Views
  • 3 replies
  • 0 likes

Been charged, but did not get any invoice or the premium features at all.

I have been charged for $9.99.I do not even have the app on my phone anymore.I have not used it for more than a month.I have not received any invoice from Spotify.I have not received any email that I would be charged.AND it says I am on Spotify FREE ...

  • Newbie
  •   I have been charged for $9.99. I do not even have the app on my phone anymore. I have not used it for more than a month. I have not received any invoice from Spotify. I have not received ...
  • Noah
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Canceling premium

Canada iPhone 6s IOS 11 Are my playlists deleted when I cancel my premium? Or do they just un-download?

  • Casual Listener
  • Canada     iPhone 6s   IOS 11   Are my playlists deleted when I cancel my premium? Or do they just un-download?  
  • Loxer
  • Community Legend
  • 675 Views
  • 3 replies
  • 0 likes
  • 675 Views
  • 3 replies
  • 0 likes

Spotify Canceled My Premium Subscription 5 Days Early And Made Me Subscribe Again

So I auto pay from my credit card on the 9th of every month and I was just talking to a representitive about why I am getting ads since 7/04/18 and I was told that my account was canceled. They won't prorata me but told me to sign up again, essential...

  • Casual Listener
  • So I auto pay from my credit card on the 9th of every month and I was just talking to a representitive about why I am getting ads since 7/04/18 and I was told that my account was canceled. They won't...
  • chanxmanx
  • Casual Listener
  • 665 Views
  • 2 replies
  • 0 likes
  • cancellation
    Premium
    Subscription
  • 665 Views
  • 2 replies
  • 0 likes

Cant find Spotify DM help

Hi,I want to contact Spotify Sweden for help with the subscription. The last time I needed help I was able to do so with DM. Now, I just can't find the DM or online chat with personnel. Any help is appreciated

  • Newbie
  • Hi, I want to contact Spotify Sweden for help with the subscription. The last time I needed help I was able to do so with DM. Now, I just can't find the DM or online chat with personnel. Any he...
  • Loxer
  • Community Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Been charged on my credit card statement but not recieving premium features

Been charged for months on my credit card statement but not receiving premium. I re installed the app a couple times and no access.The reference number on my statement is

  • Newbie
  • Been charged for months on my credit card statement but not receiving premium. I re installed the app a couple times and no access. The reference number on my statement is  <removed sensiti...
  • Luke
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! HELP FOR PAYMENT

I have a postepay connected to a spotify premium account that i don't remember the username, e-mail and password. I'm still paying 10 $ a month for nothing. The question is: how can i stop pay?

  • Casual Listener
  • I have a postepay connected to a spotify premium account that i don't remember the username, e-mail and password. I'm still paying 10 $ a month for nothing. The question is: how can i stop pay?
  • Luke
  • Spotify Star
  • 671 Views
  • 3 replies
  • 0 likes
  • 671 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobro doble

Spotify me está cobrando DOBLE cada mes por mi suscripción premiun vía PAYPAL y AYDEN y el cobro se realiza en diferentes días y ni siquiera tengo ligado paypal en mi cuenta de spotify. Qué está PASANDO? LLEVAN MESES ROBANDOME

  • Newbie
  • Spotify me está cobrando DOBLE cada mes por mi suscripción premiun vía PAYPAL y AYDEN y el cobro se realiza en diferentes días y ni siquiera tengo ligado paypal en mi cuenta de spotify.   ...
  • SergioDavid
  • Roadie
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed credit card info and got charged 10BRL

I changed my credit card info on my account and got charged 10BRL on the new card (that's about 2.50USD). I read that spotify charges 0.00USD, or 0.01USD to confirm that the card exists, but why did I get charged way more than that?

  • Newbie
  • I changed my credit card info on my account and got charged 10BRL on the new card (that's about 2.50USD). I read that spotify charges 0.00USD, or 0.01USD to confirm that the card exists, but why did ...
  • SergioDavid
  • Roadie
  • 728 Views
  • 1 replies
  • 1 likes
  • Credit Card Update
  • 728 Views
  • 1 replies
  • 1 likes

Superuser Contribution Drake ads on premium

I have some questions on this Drake ad campaign. Why am I being served ads in premium membership? I can accept promoting new releases but this is obviously beyond that.How long this campaign will go on?Is this going to repeat and be a business strate...

  • Casual Listener
  •  I have some questions on this Drake ad campaign.   Why am I being served ads in premium membership? I can accept promoting new releases but this is obviously beyond that. How long this...
  • mrtomte
  • Newbie
  • 2075 Views
  • 5 replies
  • 16 likes
  • 2075 Views
  • 5 replies
  • 16 likes

Payment

PlanPremium (Student)Country CanadaDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid, Windows 10 My Question or Issue I have paid for a full year (at least i thought) of premium for a student. That should be 12 months with the one payment.Why does ...

  • Visitor
  • Plan Premium (Student) Country  Canada Device Samsung Galaxy S7 Edge Operating System Android, Windows 10   My Question or Issue  I have paid for a full year (at least i thou...
  • Maxim
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Need Help Canceling Premium

Hi everyone, I only have this one Spotify account and my account overview says it’s spotify free. According to my bank records, I have Spotify premium. I entered every email I have into the password reset tool and this account was the only one found....

  • Casual Listener
  • Hi everyone,    I only have this one Spotify account and my account overview says it’s spotify free.    According to my bank records, I have Spotify premium. I entered every e...
  • Maxim
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student credentials

Q: where can I check if my student credentials are transferred to my new account? Hi, I recently got help changing my account from logging in with facebook to using email+password via spotify chat. (So I dont have to open fb everytime I log in). The ...

  • Casual Listener
  • Q: where can I check if my student credentials are transferred to my new account?   Hi,   I recently got help changing my account from logging in with facebook to using email+password v...
  • Alfredo
  • Roadie
  • 1096 Views
  • 5 replies
  • 0 likes
  • 1096 Views
  • 5 replies
  • 0 likes

Student premium

Hello, this is just a quick question really, I am on the student plan for Spotify and it will run out soon, I want to know when it runs out, what are my payment options, like it says I will be automatically charged £14.99 but is there a way to get to...

  • Newbie
  • Hello, this is just a quick question really, I am on the student plan for Spotify and it will run out soon, I want to know when it runs out, what are my payment options, like it says I will be automa...
  • Bethany_Dawn
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes