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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76193 Views
  • 27 replies
  • 5 likes
  • 76193 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43356 Views
  • 19 replies
  • 2 likes
  • 43356 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31383 Views
  • 17 replies
  • 3 likes
  • 31383 Views
  • 17 replies
  • 3 likes

Superuser Contribution How do I download

Hi there brand new to this and already confused. Signed up for premium for 30 days and when I got it it states 7 days. When I select an album to download it only downloads 1 track and some have gone into playlists. It’s also took 2 days to download s...

  • Newbie
  • Hi there brand new to this and already confused. Signed up for premium for 30 days and when I got it it states 7 days. When I select an album to download it only downloads 1 track and some have gone ...
  • ZullyB
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • Other
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music disappear

This is driving me nuts! Almost att the unsubscribe page about now. Every time an update occur in play store this happens. Unacceptable!

  • Casual Listener
  • This is driving me nuts! Almost att the unsubscribe page about now. Every time an update occur in play store this happens. Unacceptable!
  • ZullyB
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Payment problem

I thought student premium isn’t just high school student and i rendered payment. Of course i didn’t be premium but still my payment has been taken

  • Newbie
  • I thought student premium isn’t just high school student and i rendered payment. Of course i didn’t be premium but still my payment has been taken
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Help

If my 7 days premium is gone do i stil have the songs i download in the 7days

  • Newbie
  • If my 7 days premium is gone do i stil have the songs i download in the 7days 
  • Maxim
  • Spotify Star
  • 1151 Views
  • 1 replies
  • 0 likes
  • 1151 Views
  • 1 replies
  • 0 likes

PREMIUM PARA ESTUDIANTES NO SE ACTIVA

Muy buenas, pese a haber procedido a todos los pasos, no se me activa la cuenta PREMIUM.He verificado que soy estudiante con mi universidad, me han COBRADO la sucripcion mensual, y SeerdID me ha mandado el siguiente mensaje:¡Verificacion aprobada!Hem...

  • Casual Listener
  • Muy buenas, pese a haber procedido a todos los pasos, no se me activa la cuenta PREMIUM. He verificado que soy estudiante con mi universidad, me han COBRADO la sucripcion mensual, y SeerdID me ha ma...
  • nanokozky
  • Casual Listener
  • 535 Views
  • 2 replies
  • 0 likes
  • 535 Views
  • 2 replies
  • 0 likes

Solved!! Got free 7 days trial instead of 30 days. Why ?

Hi everyone, I ve just created an account and read on spotify.com about the free 30 days Premium trial. But when i ve activeted it on my mobile app turned out its just free 7 days. Why ? And is it possible to change ? Thanks a lot.

  • Casual Listener
  • Hi everyone,    I ve just created an account and read on spotify.com about the free 30 days Premium trial. But when i ve activeted it on my mobile app turned out its just free 7 days. Why...
  • Maxim
  • Spotify Star
  • 1652 Views
  • 5 replies
  • 0 likes
  • 1652 Views
  • 5 replies
  • 0 likes

Solved!! Won't let me upgrade to premium?

I've been trying to upgrade to premium Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal, if that makes a difference)

  • Casual Listener
  • I've been trying to upgrade to premium  Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal...
  • Satinella
  • Newbie
  • 402 Views
  • 6 replies
  • 0 likes
  • 402 Views
  • 6 replies
  • 0 likes

Superuser Contribution pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5

pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5

  • Newbie
  • pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5
  • JuanSebastian
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Spotify premium account and dying without my playlist!!

I need help!! I got a new iPhone. Tried to log into my Spotify account but couldn’t remember my password. Did a password recovery and now I’m logged into a free trial account with no access to any of my playlists. My husband has his playlists still I...

  • Newbie
  • I need help!! I got a new iPhone. Tried to log into my Spotify account but couldn’t remember my password. Did a password recovery and now I’m logged into a free trial account with no access to any of...
  • JuanSebastian
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Rogers

Does anyone know how to switch over to a family premium plan once your free Rogers 6 months free subscription is up?

  • Newbie
  • Does anyone know how to switch over to a family premium plan once your free Rogers 6 months free subscription is up?  
  • kathyf99
  • Newbie
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

I have been paying dubble since November

Hey!in November I got a new credit card. So on Spotify I had to change my card number ofc. The first time it didn’t work. So I did it one more time, and now I have been paying dubble since then. How do I get back to normal paying and get the other mo...

  • Visitor
  • Hey! in November I got a new credit card. So on Spotify I had to change my card number ofc. The first time it didn’t work. So I did it one more time, and now I have been paying dubble since then. Ho...
  • user-removed
  • Not applicable
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes

Yearly subscription

I am interested in getting the yearly subscription but if I get the yearly subscription do I lose out on my 30 day free trial.Am I able to play spot if I in my 2015 Toyota Camry?I have an Amazon device and how what I link spot if I to my Amazon echo ...

  • Casual Listener
  • I am interested in getting the yearly subscription but if I get the yearly subscription do I lose out on my 30 day free trial. Am I able to play spot if I in my 2015 Toyota Camry? I have an Amazon ...
  • aca1992
  • Regular
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

premium redownload

I was on spotify about a week ago, when a red bar across the top screen showed up and said something about doing something with my premium subscription or I would lose it. It is now February 2018, and I have had premium since August of 2017. I kind o...

  • Newbie
  • I was on spotify about a week ago, when a red bar across the top screen showed up and said something about doing something with my premium subscription or I would lose it. It is now February 2018, an...
  • Tom
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Trouble reactivating premium

I had a paypal issue that caused me to lose my Premium Membership. Since then i had my paypal straightened out and its back to paying netflix, etc. When i choose spotify premium it sends me to paypal and asks for a credit card(which i never needed be...

  • Casual Listener
  • I had a paypal issue that caused me to lose my Premium Membership.  Since then i had my paypal straightened out and its back to paying netflix, etc.  When i choose spotify premium it sends ...
  • Tom
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Can not get in family package

i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with this!!!!

  • Visitor
  • i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with th...
  • user-removed
  • Not applicable
  • 2510 Views
  • 21 replies
  • 0 likes
  • 2510 Views
  • 21 replies
  • 0 likes

verified student with no premium access??

Got an email saying, "We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to complete your purchase."Clicked th elink only to arrive at this page. Went...

spotify2.JPG spotify3.JPG spotify.JPG
  • Visitor
  • Got an email saying, "We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to complete your purchase....
  • user-removed
  • Not applicable
  • 779 Views
  • 1 replies
  • 0 likes
  • 779 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Payment

I got a new debit card recently and need to update my payment details. On my Spotify app, it says that my account is premium. But on the Spotify website, it says my account is free. I tried logging out of the app to maybe change the status, but it re...

  • Visitor
  • I got a new debit card recently and need to update my payment details. On my Spotify app, it says that my account is premium. But on the Spotify website, it says my account is free. I tried logging o...
  • Alfredo
  • Roadie
  • 1395 Views
  • 3 replies
  • 0 likes
  • 1395 Views
  • 3 replies
  • 0 likes

Subscription

I had a 99p for three months subscription the subscription ended on the 23/2/18 and I was charged £9.99 for next month because of auto renewal I didn't want this but didn't mind having next month so to prevent this again I cancelled my subscription b...

  • Newbie
  • I had a 99p for three months subscription the subscription ended on the 23/2/18 and I was charged £9.99 for next month because of auto renewal I didn't want this but didn't mind having next month so ...
  • ErickRGuetta
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

por accidente seleccione una universidad que no es la mia

aun no subo la imagen de comprobacion que pide para el descuento a universitarios, ya me cobraron el descuento o todavia no?

  • Newbie
  • aun no subo la imagen de comprobacion que pide para el descuento a universitarios, ya me cobraron el descuento o todavia no? 😞
  • ErickRGuetta
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

My premium subscription changed back to free subscription

I didn’t log in for 30 days with my free premium spark account and now it has changed back to a free subscription? What do I do?

  • Casual Listener
  • I didn’t log in for 30 days with my free premium spark account and now it has changed back to a free subscription? What do I do?
  • Bengyi1991
  • Casual Listener
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes