Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
ab01545945
Visitor
84456 Views
50 replies
4 likes

84456 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Tuesday
nacho121
Visitor
10455 Views
24 replies
2 likes

10455 Views
24 replies
2 likes

Pagamento do plano

Olá, tive um problema em meu cartão de crédito e fiz o cancelamento dele no dia 14/05/2018, o spotify desconta os 26,90 todo dia 10 do mês. Cancelei a minha conta no dia 17/05/2018, e aparece que a conta somente vai ser cancelada no dia 10 do próximo...

raahsteffanuto
Newbie
Olá, tive um problema em meu cartão de crédito e fiz o cancelamento dele no dia 14/05/2018, o spotify desconta os 26,90 todo dia 10 do mês. Cancelei a minha conta no dia 17/05/2018, e aparece que a c...
2018-05-17 11:27:18 PM
2018-05-18 2:35:11 AM
Bittencourt
Spotify Star
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Problem with upgrading to Premium using PayPal

I'm attempting to upgrade my free Spotify account to the 3 months Premium for 99 cent deal that I got an email about. It takes me through to the Paypal payment page, I choose my credit card, it says processing, processing, and then goes back to the s...

KelliSue
Casual Listener
I'm attempting to upgrade my free Spotify account to the 3 months Premium for 99 cent deal that I got an email about. It takes me through to the Paypal payment page, I choose my credit card, it...
2018-05-16 9:14:06 AM
2018-05-18 1:57:19 AM
KelliSue
Casual Listener
327 Views
3 replies
0 likes

327 Views
3 replies
0 likes

Getting Premium

Hi. I'm trying to order premium on my phone and I choosecto pay with Paypal. I enter my PayPal details and it takes me to Accept and Pay. I click Accept and Pay and it brings me back to the screen to choose whether I want to pay with card or PayPal.I...

Ethanhiggins_
Newbie
Hi. I'm trying to order premium on my phone and I choosecto pay with Paypal. I enter my PayPal details and it takes me to Accept and Pay. I click Accept and Pay and it brings me back to...
2018-05-17 11:48:33 PM
2018-05-17 12:46:22 AM
imattolo
Community Legend
163 Views
1 replies
0 likes

163 Views
1 replies
0 likes

Premium Price

I went to the Spotify website and saw an offer £0.99 for 3 months and I thought great I will buy it. I then clicked on it and had to log into my account and after that, it then said that the price for 3 Months was £9.99. Can anyone suggest why this i...

Jack4444
Newbie
I went to the Spotify website and saw an offer £0.99 for 3 months and I thought great I will buy it. I then clicked on it and had to log into my account and after that, it then said that the pri...
2018-05-17 8:01:28 PM
2018-05-17 11:06:39 PM
imattolo
Community Legend
188 Views
1 replies
0 likes

188 Views
1 replies
0 likes

Problemi con pagamento

Salve, io ho scaricato spotify e ho fatto l’abbonamento Premium a 0,99€ per tre mesi sul sito di spotify registrandomi, poi quando ho scaricato l’app e ho fatto l’accesso mi ha dato ancora account free, allora sono tornata sul sito di spotify ho paga...

11128386112
Newbie
Salve, io ho scaricato spotify e ho fatto l’abbonamento Premium a 0,99€ per tre mesi sul sito di spotify registrandomi, poi quando ho scaricato l’app e ho fatto l’accesso mi ha dato ancora account fr...
2018-05-17 5:34:34 PM
2018-05-17 11:01:24 PM
imattolo
Community Legend
184 Views
1 replies
0 likes

184 Views
1 replies
0 likes

new account and premium not working

I just got a new account because I had to change and they “transferred” my playlist over but I can’t even control it, plus I had to add my payment info and that’s not working either it says I already have it but when I go on my account I don’t have i...

Jestina
Newbie
I just got a new account because I had to change and they “transferred” my playlist over but I can’t even control it, plus I had to add my payment info and that’s not working either it says I already...
2018-05-17 9:27:18 PM
2018-05-17 10:51:46 PM
Luke
Spotify Star
163 Views
1 replies
0 likes

163 Views
1 replies
0 likes

Got the 3 month subscription, premium does not work

I just recently got the 3 month subscription for 9.99, but premium does not seem to work on my phone. It seems to work well on my laptop, but I'm missing features such as skipping songs, fast forwarding, unlimited skips, etc. even when it clearly say...

user-removed
Visitor
I just recently got the 3 month subscription for 9.99, but premium does not seem to work on my phone. It seems to work well on my laptop, but I'm missing features such as skipping songs, fast forward...
2018-05-17 10:00:12 PM
2018-05-17 10:50:57 PM
Luke
Spotify Star
170 Views
1 replies
0 likes

170 Views
1 replies
0 likes

What's this mess ? Careful, Spotify cheat on you !!!!

I am new on Spotify, and I feel cheated. I am in Europe and I am paying monthly a service for which there's no custome care. Amazing. So anyway, how comes everything was working perfectly and since I have PAID yesterday for the Premium I cannot login...

Amon1234567
Newbie
I am new on Spotify, and I feel cheated. I am in Europe and I am paying monthly a service for which there's no custome care. Amazing. So anyway, how comes everything was working perfec...
2018-05-17 6:24:27 PM
2018-05-17 7:49:59 PM
Bittencourt
Spotify Star
172 Views
1 replies
0 likes

172 Views
1 replies
0 likes

Superuser Contribution premium

Yesterday i paid 2 times for premium 0,99/3 months. Money you take, but i still not have premium

Marija2
Newbie
Yesterday i paid 2 times for premium 0,99/3 months. Money you take, but i still not have premium
2018-05-17 9:18:31 AM
2018-05-17 6:16:07 PM
Melody
Spotify
179 Views
1 replies
0 likes

179 Views
1 replies
0 likes

Failed subscription

Hello, I have tried to order premium twice. On both times it failed - no premium, no e.mail confirmation, no receipts. Do you know who i have to contact in order to get my money back?

ArnoldasGG
Newbie
Hello, I have tried to order premium twice. On both times it failed - no premium, no e.mail confirmation, no receipts. Do you know who i have to contact in order to get my money b...
2018-05-17 5:24:40 PM
2018-05-17 6:07:04 PM
Maxim
Spotify Star
153 Views
1 replies
0 likes

153 Views
1 replies
0 likes

Superuser Contribution Unauthorized payment

Ok so im checking my wells fargo app and noticed i was charged $9.99 so i called the number and its to spotify. I dont even use spotify how did they get my account number in the first place. Does anyone know how i can get in contact with spotify? The...

Daddyo1321
Newbie
Ok so im checking my wells fargo app and noticed i was charged $9.99 so i called the number and its to spotify. I dont even use spotify how did they get my account number in the first place. Does any...
2018-05-16 12:05:13 AM
2018-05-17 4:59:10 PM
Melody
Spotify
341 Views
3 replies
0 likes

341 Views
3 replies
0 likes

Charged but still not premium

Hi. I just joined spotify this May. I tried to sign up to the premium account several times using a debit card. I tried the usual one where they charge Php129.00 every month but after 3 or more tries, an error keeps occuring telling me my account has...

Alfaly
Newbie
Hi. I just joined spotify this May. I tried to sign up to the premium account several times using a debit card. I tried the usual one where they charge Php129.00 every month but after 3 or more tries...
2018-05-17 3:36:02 PM
2018-05-17 4:37:34 PM
JackBeau
Composer
183 Views
1 replies
0 likes

183 Views
1 replies
0 likes

Solved!! 3 mesi a 1 euro

ho pagato 1 euro per l'offerta dei 3 mesi ma dopo qualche minuto la pagina si è ricaricata e ora mi dice che in realtà il mio account è free,come se non avessi mai fatto l'upgrade, senza alcuna spiegazione. io però ho pagato e vorrei almeno una spieg...

tronchi
Casual Listener
ho pagato 1 euro per l'offerta dei 3 mesi ma dopo qualche minuto la pagina si è ricaricata e ora mi dice che in realtà il mio account è free,come se non avessi mai fatto l'upgrade, senza alcuna spieg...
2018-05-17 12:14:03 PM
2018-05-17 2:30:32 PM
imattolo
Community Legend
1268 Views
3 replies
0 likes

1268 Views
3 replies
0 likes

Addebito non corretto

Sono cliente da anni, ho appena rinnovato il premium ma nonostante lo avessi richiesto, non mi sono stati accreditati i 3 mesi a 0,99, ma mi hanno scalato 9,99 già dal primo mese. Come mai?

Stargirl81
Newbie
Sono cliente da anni, ho appena rinnovato il premium ma nonostante lo avessi richiesto, non mi sono stati accreditati i 3 mesi a 0,99, ma mi hanno scalato 9,99 già dal primo mese. Come mai?
2018-05-17 11:14:50 AM
2018-05-17 12:36:34 PM
imattolo
Community Legend
161 Views
1 replies
0 likes

161 Views
1 replies
0 likes

Einlöse Code

Moin ich habe mir vor circa 1 stunde eine 10€ premium karte für spotify gekauft. Jetzt habe ich das Problem das mir beim eingeben des codes gesagt wird das dieser ungültig ist... jemand ne idee was ich machen kann.

AresCplr
Newbie
Moin ich habe mir vor circa 1 stunde eine 10€ premium karte für spotify gekauft. Jetzt habe ich das Problem das mir beim eingeben des codes gesagt wird das dieser ungültig ist... jemand ne idee was i...
2018-05-16 11:31:50 AM
2018-05-17 12:05:29 PM
Maxim
Spotify Star
183 Views
1 replies
0 likes

183 Views
1 replies
0 likes

Solved!! I have a problem with the promotion of 3 months 1€

I want to buy the promotion of 3 months for only 1€ bit the official Spotify website said me when I was going to buy It that my account doesn't meet the conditions. I know that this promotion is only for people who Don't buy the suscription before bu...

TheLeinhard
Casual Listener
I want to buy the promotion of 3 months for only 1€ bit the official Spotify website said me when I was going to buy It that my account doesn't meet the conditions. I know that this promotion is only...
2018-05-15 10:48:11 PM
2018-05-17 11:29:48 AM
Maxim
Spotify Star
742 Views
7 replies
0 likes

742 Views
7 replies
0 likes

Superuser Contribution Premium just not working

I have paid my subscription . On your computer it said im on premium . On my account it said im on premium . But yet when i go to listen to my playlists , with no wifi or data off , it keeps popping up " no internet connection " . If i am paying for ...

Ellsmaywheatley
Newbie
I have paid my subscription . On your computer it said im on premium . On my account it said im on premium . But yet when i go to listen to my playlists , with no wifi or data off , it keeps popping ...
2018-05-16 12:43:03 AM
2018-05-17 6:24:53 AM
georgehenderson
Newbie
276 Views
2 replies
0 likes

276 Views
2 replies
0 likes

Superuser Contribution Student discount issue

Hi, I signed up for premium a few months ago using what I thought was the student discount link. Looking over my statements, I now realize that I've been charged £10 instead of £5 for the past three months. I've changed the account over to student an...

lucky89
Newbie
Hi, I signed up for premium a few months ago using what I thought was the student discount link. Looking over my statements, I now realize that I've been charged £10 instead of £5 for the pa...
2018-05-16 12:22:01 PM
2018-05-17 4:29:19 AM
Aimee_T
Roadie
174 Views
1 replies
0 likes

174 Views
1 replies
0 likes

Student Spotify

Signed up for student Spotify and was charged for it. But it still says I have free Spotify.

adrianaa18
Casual Listener
Signed up for student Spotify and was charged for it. But it still says I have free Spotify.
2018-05-16 8:54:37 PM
2018-05-17 4:24:35 AM
adrianaa18
Casual Listener
232 Views
2 replies
1 likes

232 Views
2 replies
1 likes

Superuser Contribution I chose the trial (Family) but i was charged.

Planning now to cancel my subscription but it says im still in free account. So what will happen now to the amount that Spotify charged me?

id6izri72ukdotx
Newbie
Planning now to cancel my subscription but it says im still in free account. So what will happen now to the amount that Spotify charged me?
2018-05-16 6:26:04 AM
2018-05-17 4:23:12 AM
Aimee_T
Roadie
178 Views
1 replies
0 likes

178 Views
1 replies
0 likes

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