Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 167454 Views
- 110 replies
- 12 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi,I just bought spotify prenium. Though, I realised that I had taken the wrong one. I chose the regular spotify prenium but I wanted the family one at 14,99$. I cancelled my regular spotify prenium and I would like to have the family version. Will I...
Pago una cuenta Premium, y a uno de mis familiares le han cerrado siempre la cuenta y lo desvinculan del plan, he probado con varias cuentas en el mismo movil y siempre terminan desvinculando la cuenta del mismo móvil, aun cuando los datos y las dire...
I accidentally clicked a wrong payment option for a bank, it provided me with a voucher i had to pay. Do i need to cancel it or leave it there and just don't pay it?
PlanPremiumCountry IndonesiaDeviceXiaomi Redmi Note 4Operating SystemAndroid 7.0 My Question or Issue The promo said that i can get premium account for IDR 4990 for 3 monthI only get 1 day
PlanPremiumCountry: Canada Device(IPhone 6s) My Question or IssueDoes Spotify offer its customer price matching option on its premium package?
Se hizo el pago desde PayPal pero no se me activó spotify
So I got a subscription for a while now, but suddenly it stopped out of nowhere. Last time i've paid was 13-06-18, so you think it should've ended at around 13-07-18, but it ended today (at 23-06-18). Somebody knows whats happening? Im trying to find...
Successfully payed and received mail for premium profile, but still not working in none of my profile. Can you check what did I activated?
Being a Premium member for over a year, since this weekend I am not a Premium member any more. However all payments have been done without any issues. What happened? Rgds,
PlanFree/PremiumCountry GermanyDeviceSamsung Galaxy S5 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDa das Girokonto kurzzeitig nicht gedeckt war, wurde die Lastschrift zurückgebucht. Mein Account wurde auf free zur...
PlanPremiumCountry UKDevice Operating System My Question or Issue Can I legally play music from my Spotify premium account over a Sonos speaker in my office?
So I'm currently paying for premium via card, but I recently recieved a spotify gift card that I want to use. Do I have to cancel premium in order to use my gift card?PlanPremiumCountry USADeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows...
PlanFree/PremiumCountry My Question or IssueI am paying £9.99 premium payment but only able to use free Spotify can my payment be stopped so i can reset on my new phone please you are taking money and im not getting the service ??
I had a premium for students discount, but it got expired, so I requested again today, but tomorrow is the payment day and they will charge me 16 reais (I'm Brazilian), in that case the regular premium amount, should I cancel and wait for the request...
Somebody used my e-maul to make an account (i don't know how this is possible). Now i tried to make my account, with this same e-mail, i could recover the password but it keeps the old person user name. I understand we can't change the user name, it ...
I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedmy account, as I received an e-mail about that (through a...
PlanPremium - plano familiarCountry BrasilDeviceMotorola Z2 play force editionOperating SystemAndroid 8.0.0 My Question or Issue Eu não tenho facebook para entrar em contato com a equipe Spotify e preciso sair do plano familiar, porém não tenho mais ...
PlanFreeCountry Isreal DevicePCOperating System(Windows 10,etc.) My Question or IssueEach time I try to upgrade my account using PayPal (both accounts are from the same country) i'm thrown back to the payment page (https://www.spotify.com/il/purchase...
Spotify Usernameaccent345PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemWindows 10 My Question or Issue I just received the offer of Spotify of 9 Pesos for 3 months premium subscription on this day and subscribed to it on this v...
So the terms and conditions specify 30 or 60 day trials, neither of which I have had. The 99p thing is being advertised to me, so even though I've had a 7 day trial, I can still use the 99p thing? Thanks!