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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18657 Views
  • 27 replies
  • 4 likes
  • 18657 Views
  • 27 replies
  • 4 likes

Spotify Premium

Hi,I just bought spotify prenium. Though, I realised that I had taken the wrong one. I chose the regular spotify prenium but I wanted the family one at 14,99$. I cancelled my regular spotify prenium and I would like to have the family version. Will I...

  • Newbie
  • Hi, I just bought spotify prenium. Though, I realised that I had taken the wrong one. I chose the regular spotify prenium but I wanted the family one at 14,99$. I cancelled my regular spotify preniu...
  • calinn
  • Composer
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta Premium

Pago una cuenta Premium, y a uno de mis familiares le han cerrado siempre la cuenta y lo desvinculan del plan, he probado con varias cuentas en el mismo movil y siempre terminan desvinculando la cuenta del mismo móvil, aun cuando los datos y las dire...

  • Casual Listener
  • Pago una cuenta Premium, y a uno de mis familiares le han cerrado siempre la cuenta y lo desvinculan del plan, he probado con varias cuentas en el mismo movil y siempre terminan desvinculando la cuen...
  • SergioDavid
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong payment option

I accidentally clicked a wrong payment option for a bank, it provided me with a voucher i had to pay. Do i need to cancel it or leave it there and just don't pay it?

  • Newbie
  • I accidentally clicked a wrong payment option for a bank, it provided me with a voucher i had to pay. Do i need to cancel it or leave it there and just don't pay it?
  • SergioDavid
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium promo subscription 3 months for Php 9.00

PlanPremiumCountry IndonesiaDeviceXiaomi Redmi Note 4Operating SystemAndroid 7.0 My Question or Issue The promo said that i can get premium account for IDR 4990 for 3 monthI only get 1 day

  • Newbie
  • Plan Premium Country  Indonesia Device Xiaomi Redmi Note 4 Operating System Android 7.0   My Question or Issue  The promo said that i can get premium account for IDR 4990 for...
  • SergioDavid
  • Roadie
  • 550 Views
  • 2 replies
  • 0 likes
  • 550 Views
  • 2 replies
  • 0 likes

Pricing

PlanPremiumCountry: Canada Device(IPhone 6s) My Question or IssueDoes Spotify offer its customer price matching option on its premium package?

  • Newbie
  • Plan Premium Country: Canada   Device (IPhone 6s)   My Question or Issue Does Spotify offer its customer price matching option on its premium package?  
  • calinn
  • Composer
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se hizo el pago de PayPal

Se hizo el pago desde PayPal pero no se me activó spotify 

  • Newbie
  • Se hizo el pago desde PayPal pero no se me activó spotify 
  • SergioDavid
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got a Premium for Family subscription, suddenly its gone?

So I got a subscription for a while now, but suddenly it stopped out of nowhere. Last time i've paid was 13-06-18, so you think it should've ended at around 13-07-18, but it ended today (at 23-06-18). Somebody knows whats happening? Im trying to find...

  • Newbie
  • So I got a subscription for a while now, but suddenly it stopped out of nowhere. Last time i've paid was 13-06-18, so you think it should've ended at around 13-07-18, but it ended today&nbs...
  • SergioDavid
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Premium Profile not working

Successfully payed and received mail for premium profile, but still not working in none of my profile. Can you check what did I activated?

  • Visitor
  •  Successfully payed and received mail for premium profile, but still not working in none of my profile. Can you check what did I activated?   <removed sensitive information>
  • Luke
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Monthly payments Premium done, but account status is not premium anymore

Being a Premium member for over a year, since this weekend I am not a Premium member any more. However all payments have been done without any issues. What happened? Rgds,

  • Newbie
  •   Being a Premium member for over a year, since this weekend I am not a Premium member any more. However all payments have been done without any issues.   What happened?   Rgds,
  • Luke
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lastschrift zurückgebucht- Premium weg

PlanFree/PremiumCountry GermanyDeviceSamsung Galaxy S5 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDa das Girokonto kurzzeitig nicht gedeckt war, wurde die Lastschrift zurückgebucht. Mein Account wurde auf free zur...

  • Newbie
  • Plan Free/Premium Country  Germany Device Samsung Galaxy S5 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Da das Girokonto kurzzeitig n...
  • SergioDavid
  • Roadie
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Playing Spotify Premium over a speaker in an office environment

PlanPremiumCountry UKDevice Operating System My Question or Issue Can I legally play music from my Spotify premium account over a Sonos speaker in my office?

  • Casual Listener
  • Plan Premium Country  UK Device   Operating System     My Question or Issue  Can I legally play music from my Spotify premium account over a Sonos speaker in my off...
  • Maxim
  • Spotify Star
  • 962 Views
  • 3 replies
  • 0 likes
  • 962 Views
  • 3 replies
  • 0 likes

Already paying premium via debit card, but now I have a spotify gift card that I want to use.

So I'm currently paying for premium via card, but I recently recieved a spotify gift card that I want to use. Do I have to cancel premium in order to use my gift card?PlanPremiumCountry USADeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows...

  • Casual Listener
  • So I'm currently paying for premium via card, but I recently recieved a spotify gift card that I want to use. Do I have to cancel premium in order to use my gift card? Plan Premium Country  ...
  • calinn
  • Composer
  • 6569 Views
  • 6 replies
  • 0 likes
  • 6569 Views
  • 6 replies
  • 0 likes

Premium Payment

PlanFree/PremiumCountry My Question or IssueI am paying £9.99 premium payment but only able to use free Spotify can my payment be stopped so i can reset on my new phone please you are taking money and im not getting the service ??

  • Newbie
  • Plan Free/Premium Country       My Question or Issue I am paying £9.99 premium payment but only able to use free Spotify can my payment be stopped so i can reset on my new phone...
  • calinn
  • Composer
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waiting for get accepted again on premium for students

I had a premium for students discount, but it got expired, so I requested again today, but tomorrow is the payment day and they will charge me 16 reais (I'm Brazilian), in that case the regular premium amount, should I cancel and wait for the request...

  • Newbie
  • I had a premium for students discount, but it got expired, so I requested again today, but tomorrow is the payment day and they will charge me 16 reais (I'm Brazilian), in that case the regular premi...
  • SergioDavid
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Somebody used my e-mail to make an account

Somebody used my e-maul to make an account (i don't know how this is possible). Now i tried to make my account, with this same e-mail, i could recover the password but it keeps the old person user name. I understand we can't change the user name, it ...

  • Newbie
  •       Somebody used my e-maul to make an account (i don't know how this is possible). Now i tried to make my account, with this same e-mail, i could recover the password but it keep...
  • SergioDavid
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unrecognized payment

I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedmy account, as I received an e-mail about that (through a...

  • Newbie
  • I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedm...
  • SergioDavid
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Sair do spotify plano familia

PlanPremium - plano familiarCountry BrasilDeviceMotorola Z2 play force editionOperating SystemAndroid 8.0.0 My Question or Issue Eu não tenho facebook para entrar em contato com a equipe Spotify e preciso sair do plano familiar, porém não tenho mais ...

  • Visitor
  •   Plan Premium - plano familiar Country  Brasil Device Motorola Z2 play force edition Operating System Android 8.0.0   My Question or Issue  Eu não tenho facebook para ...
  • Bittencourt
  • Spotify Star
  • 6472 Views
  • 3 replies
  • 0 likes
  • 6472 Views
  • 3 replies
  • 0 likes

Paypal payment is looping back

PlanFreeCountry Isreal DevicePCOperating System(Windows 10,etc.) My Question or IssueEach time I try to upgrade my account using PayPal (both accounts are from the same country) i'm thrown back to the payment page (https://www.spotify.com/il/purchase...

  • Casual Listener
  • Plan Free Country  Isreal  Device PC Operating System (Windows 10,etc.)   My Question or Issue Each time I try to upgrade my account using PayPal (both accounts are from the ...
  • Maxim
  • Spotify Star
  • 697 Views
  • 5 replies
  • 0 likes
  • 697 Views
  • 5 replies
  • 0 likes

Spotify Premium 9 Pesos for 3 Months but with additional 60 pesos charge

Spotify Usernameaccent345PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemWindows 10 My Question or Issue I just received the offer of Spotify of 9 Pesos for 3 months premium subscription on this day and subscribed to it on this v...

  • Visitor
  • Spotify Username accent345 Plan Premium Country Philippines Device Asus Zenfone 4 Max Operating System Windows 10   My Question or Issue  I just received the offer of Spotify of...
  • r-rsewiw_4hz8
  • Casual Listener
  • 3498 Views
  • 4 replies
  • 0 likes
  • 3498 Views
  • 4 replies
  • 0 likes

If I've had the seven day free premium trial, can I still use the 3 months for 99p?

So the terms and conditions specify 30 or 60 day trials, neither of which I have had. The 99p thing is being advertised to me, so even though I've had a 7 day trial, I can still use the 99p thing? Thanks!

  • Casual Listener
  •   So the terms and conditions specify 30 or 60 day trials, neither of which I have had. The 99p thing is being advertised to me, so even though I've had a 7 day trial, I can still use the 99p t...
  • Jollof
  • Composer
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes