Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
pathansharma
Visitor
167454 Views
110 replies
12 likes

167454 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18657 Views
27 replies
4 likes

18657 Views
27 replies
4 likes

Spotify Premium

Hi,I just bought spotify prenium. Though, I realised that I had taken the wrong one. I chose the regular spotify prenium but I wanted the family one at 14,99$. I cancelled my regular spotify prenium and I would like to have the family version. Will I...

3dcvpt_-sgys1
Newbie
Hi, I just bought spotify prenium. Though, I realised that I had taken the wrong one. I chose the regular spotify prenium but I wanted the family one at 14,99$. I cancelled my regular spotify preniu...
2018-06-24 9:15:00 PM
2018-06-25 5:51:03 PM
calinn
Composer
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Superuser Contribution Cuenta Premium

Pago una cuenta Premium, y a uno de mis familiares le han cerrado siempre la cuenta y lo desvinculan del plan, he probado con varias cuentas en el mismo movil y siempre terminan desvinculando la cuenta del mismo móvil, aun cuando los datos y las dire...

-pp_0rwpe59h
Casual Listener
Pago una cuenta Premium, y a uno de mis familiares le han cerrado siempre la cuenta y lo desvinculan del plan, he probado con varias cuentas en el mismo movil y siempre terminan desvinculando la cuen...
2018-06-23 5:26:22 AM
2018-06-25 5:45:39 PM
SergioDavid
Roadie
275 Views
1 replies
0 likes

275 Views
1 replies
0 likes

Superuser Contribution wrong payment option

I accidentally clicked a wrong payment option for a bank, it provided me with a voucher i had to pay. Do i need to cancel it or leave it there and just don't pay it?

pxtxtxs
Newbie
I accidentally clicked a wrong payment option for a bank, it provided me with a voucher i had to pay. Do i need to cancel it or leave it there and just don't pay it?
2018-06-23 6:51:57 AM
2018-06-25 5:38:51 PM
SergioDavid
Roadie
187 Views
1 replies
0 likes

187 Views
1 replies
0 likes

Superuser Contribution Spotify Premium promo subscription 3 months for Php 9.00

PlanPremiumCountry IndonesiaDeviceXiaomi Redmi Note 4Operating SystemAndroid 7.0 My Question or Issue The promo said that i can get premium account for IDR 4990 for 3 monthI only get 1 day

dt0o-s_3ptqu5
Newbie
Plan Premium Country Indonesia Device Xiaomi Redmi Note 4 Operating System Android 7.0 My Question or Issue The promo said that i can get premium account for IDR 4990 for...
2018-06-23 11:26:18 AM
2018-06-25 5:34:36 PM
SergioDavid
Roadie
550 Views
2 replies
0 likes

550 Views
2 replies
0 likes

Pricing

PlanPremiumCountry: Canada Device(IPhone 6s) My Question or IssueDoes Spotify offer its customer price matching option on its premium package?

xt-mvhg9l_m1
Newbie
Plan Premium Country: Canada Device (IPhone 6s) My Question or Issue Does Spotify offer its customer price matching option on its premium package?
2018-06-25 5:17:16 PM
2018-06-25 5:25:58 PM
calinn
Composer
157 Views
1 replies
0 likes

157 Views
1 replies
0 likes

Superuser Contribution No se hizo el pago de PayPal

Se hizo el pago desde PayPal pero no se me activó spotify

L45
Newbie
Se hizo el pago desde PayPal pero no se me activó spotify
2018-06-23 4:12:26 PM
2018-06-25 5:22:58 PM
SergioDavid
Roadie
183 Views
1 replies
0 likes

183 Views
1 replies
0 likes

Superuser Contribution Got a Premium for Family subscription, suddenly its gone?

So I got a subscription for a while now, but suddenly it stopped out of nowhere. Last time i've paid was 13-06-18, so you think it should've ended at around 13-07-18, but it ended today (at 23-06-18). Somebody knows whats happening? Im trying to find...

Jawson
Newbie
So I got a subscription for a while now, but suddenly it stopped out of nowhere. Last time i've paid was 13-06-18, so you think it should've ended at around 13-07-18, but it ended today&nbs...
2018-06-23 4:15:10 PM
2018-06-25 5:15:06 PM
SergioDavid
Roadie
195 Views
1 replies
0 likes

195 Views
1 replies
0 likes

Premium Profile not working

Successfully payed and received mail for premium profile, but still not working in none of my profile. Can you check what did I activated?

user-removed
Visitor
Successfully payed and received mail for premium profile, but still not working in none of my profile. Can you check what did I activated? <removed sensitive information>
2018-06-25 11:00:55 AM
2018-06-25 5:09:47 PM
Luke
Spotify Star
180 Views
1 replies
0 likes

180 Views
1 replies
0 likes

Monthly payments Premium done, but account status is not premium anymore

Being a Premium member for over a year, since this weekend I am not a Premium member any more. However all payments have been done without any issues. What happened? Rgds,

Hans74
Newbie
Being a Premium member for over a year, since this weekend I am not a Premium member any more. However all payments have been done without any issues. What happened? Rgds,
2018-06-25 12:01:04 PM
2018-06-25 5:08:47 PM
Luke
Spotify Star
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

Superuser Contribution Lastschrift zurückgebucht- Premium weg

PlanFree/PremiumCountry GermanyDeviceSamsung Galaxy S5 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDa das Girokonto kurzzeitig nicht gedeckt war, wurde die Lastschrift zurückgebucht. Mein Account wurde auf free zur...

t-aql_fobtg0g
Newbie
Plan Free/Premium Country Germany Device Samsung Galaxy S5 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Da das Girokonto kurzzeitig n...
2018-06-23 6:34:57 PM
2018-06-25 5:06:37 PM
SergioDavid
Roadie
713 Views
1 replies
0 likes

713 Views
1 replies
0 likes

Playing Spotify Premium over a speaker in an office environment

PlanPremiumCountry UKDevice Operating System My Question or Issue Can I legally play music from my Spotify premium account over a Sonos speaker in my office?

crabman66
Casual Listener
Plan Premium Country UK Device Operating System My Question or Issue Can I legally play music from my Spotify premium account over a Sonos speaker in my off...
2018-06-19 12:23:36 PM
2018-06-25 4:44:34 PM
Maxim
Spotify Star
962 Views
3 replies
0 likes

962 Views
3 replies
0 likes

Already paying premium via debit card, but now I have a spotify gift card that I want to use.

So I'm currently paying for premium via card, but I recently recieved a spotify gift card that I want to use. Do I have to cancel premium in order to use my gift card?PlanPremiumCountry USADeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows...

24Timramoss
Casual Listener
So I'm currently paying for premium via card, but I recently recieved a spotify gift card that I want to use. Do I have to cancel premium in order to use my gift card? Plan Premium Country ...
2018-06-22 1:02:08 AM
2018-06-25 4:42:37 PM
calinn
Composer
6569 Views
6 replies
0 likes

6569 Views
6 replies
0 likes

Premium Payment

PlanFree/PremiumCountry My Question or IssueI am paying £9.99 premium payment but only able to use free Spotify can my payment be stopped so i can reset on my new phone please you are taking money and im not getting the service ??

ctmk_m-l2xs17
Newbie
Plan Free/Premium Country My Question or Issue I am paying £9.99 premium payment but only able to use free Spotify can my payment be stopped so i can reset on my new phone...
2018-06-25 3:35:44 PM
2018-06-25 4:34:56 PM
calinn
Composer
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Superuser Contribution Waiting for get accepted again on premium for students

I had a premium for students discount, but it got expired, so I requested again today, but tomorrow is the payment day and they will charge me 16 reais (I'm Brazilian), in that case the regular premium amount, should I cancel and wait for the request...

Aretha_
Newbie
I had a premium for students discount, but it got expired, so I requested again today, but tomorrow is the payment day and they will charge me 16 reais (I'm Brazilian), in that case the regular premi...
2018-06-23 8:58:30 PM
2018-06-25 3:58:24 PM
SergioDavid
Roadie
200 Views
1 replies
0 likes

200 Views
1 replies
0 likes

Superuser Contribution Somebody used my e-mail to make an account

Somebody used my e-maul to make an account (i don't know how this is possible). Now i tried to make my account, with this same e-mail, i could recover the password but it keeps the old person user name. I understand we can't change the user name, it ...

mfbguz_c-segh
Newbie
Somebody used my e-maul to make an account (i don't know how this is possible). Now i tried to make my account, with this same e-mail, i could recover the password but it keep...
2018-06-23 9:57:30 PM
2018-06-25 3:56:42 PM
SergioDavid
Roadie
189 Views
1 replies
0 likes

189 Views
1 replies
0 likes

Superuser Contribution Unrecognized payment

I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedmy account, as I received an e-mail about that (through a...

baksayg1
Newbie
I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedm...
2018-06-23 11:00:09 PM
2018-06-25 3:51:51 PM
SergioDavid
Roadie
342 Views
1 replies
0 likes

342 Views
1 replies
0 likes

Sair do spotify plano familia

PlanPremium - plano familiarCountry BrasilDeviceMotorola Z2 play force editionOperating SystemAndroid 8.0.0 My Question or Issue Eu não tenho facebook para entrar em contato com a equipe Spotify e preciso sair do plano familiar, porém não tenho mais ...

user-removed
Visitor
Plan Premium - plano familiar Country Brasil Device Motorola Z2 play force edition Operating System Android 8.0.0 My Question or Issue Eu não tenho facebook para ...
2018-06-24 12:30:54 AM
2018-06-25 3:10:10 PM
Bittencourt
Spotify Star
6472 Views
3 replies
0 likes

6472 Views
3 replies
0 likes

Paypal payment is looping back

PlanFreeCountry Isreal DevicePCOperating System(Windows 10,etc.) My Question or IssueEach time I try to upgrade my account using PayPal (both accounts are from the same country) i'm thrown back to the payment page (https://www.spotify.com/il/purchase...

d_o-a5rgn0tog
Casual Listener
Plan Free Country Isreal Device PC Operating System (Windows 10,etc.) My Question or Issue Each time I try to upgrade my account using PayPal (both accounts are from the ...
2018-06-21 4:50:59 PM
2018-06-25 3:07:33 PM
Maxim
Spotify Star
697 Views
5 replies
0 likes

697 Views
5 replies
0 likes

Spotify Premium 9 Pesos for 3 Months but with additional 60 pesos charge

Spotify Usernameaccent345PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemWindows 10 My Question or Issue I just received the offer of Spotify of 9 Pesos for 3 months premium subscription on this day and subscribed to it on this v...

user-removed
Visitor
Spotify Username accent345 Plan Premium Country Philippines Device Asus Zenfone 4 Max Operating System Windows 10 My Question or Issue I just received the offer of Spotify of...
2018-05-24 4:35:51 AM
2018-06-25 9:16:30 AM
r-rsewiw_4hz8
Casual Listener
3498 Views
4 replies
0 likes

3498 Views
4 replies
0 likes

If I've had the seven day free premium trial, can I still use the 3 months for 99p?

So the terms and conditions specify 30 or 60 day trials, neither of which I have had. The 99p thing is being advertised to me, so even though I've had a 7 day trial, I can still use the 99p thing? Thanks!

EBramwell
Casual Listener
So the terms and conditions specify 30 or 60 day trials, neither of which I have had. The 99p thing is being advertised to me, so even though I've had a 7 day trial, I can still use the 99p t...
2018-06-23 9:44:34 PM
2018-06-25 8:33:17 AM
Jollof
Composer
330 Views
1 replies
0 likes

330 Views
1 replies
0 likes

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