Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14845 Views
  • 27 replies
  • 2 likes
  • 14845 Views
  • 27 replies
  • 2 likes

Solved!!Superuser Contribution My spotify premium was cancelt for no reason

PlanpremiumCountry NetherlandsDeviceiphone 6/destopOperating SystemIOS/WINDOWS My Question or Issue i had spotify premium for a couple of years now but today it cancelt for no reason i dont know how this is possible,but i did deleted my credit card o...

  • Newbie
  • Plan premium Country  Netherlands Device iphone 6/destop Operating System IOS/WINDOWS     My Question or Issue  i had spotify premium for a couple of years now but toda...
  • SergioDavid
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution ME QUITARON PREMIUM AL CAMBIAR LA CLAVE

PlanPremiumCountry ESPAÑADeviceHUAWEI P10Operating SystemANDROID My Question or Issue Tuve que cambiar la clave y me quitaron la suscripcion de PREMIUM

  • Newbie
  •   Plan Premium Country  ESPAÑA Device HUAWEI P10 Operating System ANDROID   My Question or Issue  Tuve que cambiar la clave y me quitaron la suscripcion de PREMIUM
  • SergioDavid
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do Vanilla Prepaid cards Work For Premium

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Need Help My Vanilla Prepiad Card Doesnt Work And Says This When I Try To Pay For Premium "Payment failed. Try again, or use a different payme...

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue    Need Help My Vanilla Prepiad Card Does...
  • SergioDavid
  • Roadie
  • 1251 Views
  • 1 replies
  • 0 likes
  • 1251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member of Spotify Premium Family - still paying for Premium solo

PlanPremium familyCountry BelgiumDevice Motorola 3g My Question or IssueLast month I became part of a Premium Family account (before the 25th of May). I can see now on my bank note of 25/05 that I am still being charged 9,99 euro (I had my Spotify Pr...

  • Newbie
  • Plan Premium family Country  Belgium Device   Motorola 3g   My Question or Issue Last month I became part of a Premium Family account (before the 25th of May). I can see now o...
  • SergioDavid
  • Roadie
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify robbery

So as the pictures uploaded. It’s been over two years when I’ve subscribed Spotify premium and I’ve noticed that they charge on my iTunes account as well and my PayPal. Is there anyone could help with this matter? I am currently stationed overseas an...

  • Newbie
  •         So as the pictures uploaded. It’s been over two years when I’ve subscribed Spotify premium and I’ve noticed that they charge on my iTunes account as well and my Pa...
  • SergioDavid
  • Roadie
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

Unknown members of Family account

PlanPremium FamilyCountry DenmarkDeviceIphone 6 and LaptopOperating SystemiOS 11, Windows 10 My Question or IssueI have a Premium Family Account consisting of me, my wife and 2 children. However, this morning I noticed some strange new playlists havi...

  • Casual Listener
  •   Plan Premium Family Country  Denmark Device Iphone 6 and Laptop Operating System iOS 11, Windows 10   My Question or Issue I have a Premium Family Account consisting of me...
  • Martin46
  • Casual Listener
  • 6612 Views
  • 2 replies
  • 2 likes
  • 6612 Views
  • 2 replies
  • 2 likes

Missing Playlist

PlanPremiumCountry USDeviceLaptopOperating SystemWindows 10 My Question or IssueI spent hours creating my wedding playlist and now I have no playlists associated with my account! Where could it be??

  • Newbie
  • Plan Premium Country  US Device Laptop Operating System Windows 10   My Question or Issue I spent hours creating my wedding playlist and now I have no playlists associated with my...
  • jsannn
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Accidentally logged out of premium and forgot password

PlanPremiumCountry CanadaDevice(Samsung Galaxy 7)Operating System(Android) My Question or Issue So I got my premium account back in December 2017 for 1 year. A few days ago I accidentally logged out of the account. I also forgot my password for the a...

  • Newbie
  • Plan Premium Country  Canada Device (Samsung Galaxy 7) Operating System (Android)   My Question or Issue  So I got my premium account back in December 2017 for 1 year. A few ...
  • jsannn
  • Community Legend
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Student subscription

PlanPremiumCountryUs DeviceSamsung tabletOperating SystemWindows 10 My Question or Issue My premium plan renews on the 26th, I want to change to the student plan... Will I lose the month I just paid for and have to pay $5 or will Spotify wait until t...

  • Newbie
  •   Plan Premium Country Us  Device Samsung tablet Operating System Windows 10   My Question or Issue  My premium plan renews on the 26th, I want to change to the student...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja obtener Premium

He intentado hacer mi pago con tarjeta de crédito y no me ha sido posible pagar la cuenta Premium

  • Newbie
  • He intentado hacer mi pago con tarjeta de crédito y no me ha sido posible pagar la cuenta Premium 
  • Alfredo
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema de cuenta

Tengo un problema con mi cuenta Premium, pague 3 meses y cerré sesión en mi aplicación de spotify y cuando entre de nuevo me decía que si quería comprar Premium, me fui a mi correo y tengo los pagos del 21 de mayo correctos y ahora no puedo escuchar ...

  • Newbie
  • Tengo un problema con mi cuenta Premium, pague 3 meses y cerré sesión en mi aplicación de spotify y cuando entre de nuevo me decía que si quería comprar Premium, me fui a mi correo y tengo los pagos ...
  • Alfredo
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still paying for student account, but already part of family account

Hello,Until recently I had a premium spotify account, using the student discout of 50%.However, my father opened a family account and therefore, I no longer need the student account of 4,99 euros per month, because my father now pays for the spotify-...

  • Newbie
  • Hello, Until recently I had a premium spotify account, using the student discout of 50%. However, my father opened a family account and therefore, I no longer need the student account of 4,99 euros...
  • Alfredo
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card was hacked

Plan$9.99 through capital one offerCountry United StatesDeviceSamsung Galaxy S8+Operating SystemAndroidMy Question or IssueMy credit card was hacked so Capital One closed it out and reissued my a new card. In the mean time, my spotify payment bounced...

  • Newbie
  • Plan $9.99 through capital one offer Country  United States Device Samsung Galaxy S8+ Operating System Android My Question or Issue My credit card was hacked so Capital One closed it ou...
  • Alfredo
  • Roadie
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is Playing Songs that are not on the Playlist

PlanPremiumCountry Portugal DeviceiPhone Operating SystemiOS 11My Question or Issue Hi, I would like to ask from your help.I just create a new playlist and now, when the playlist is playing there are songs that I didn't add. P

  • Newbie
  •   Plan Premium Country  Portugal  Device iPhone  Operating System iOS 11 My Question or Issue  Hi,  I would like to ask from your help. I just create a new p...
  • Alfredo
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution se realizo un cargo no autorizado a mi cuenta

PlanFreeCountry mexico Deviceipjone 6sOperating System(iOS 10, My Question or Issue buen dia, me realizaron una cargo a mi cuenta bancaria por $99 pero sin embargo yo no solicite ningun cargo y tampoco ingrese mis datos bancarios. con quien puedo ver...

  • Newbie
  • Plan Free Country  mexico  Device ipjone 6s Operating System (iOS 10,   My Question or Issue  buen dia, me realizaron una cargo a mi cuenta bancaria por $99 pero sin emb...
  • Alfredo
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryIrelandMy Question or IssueSpotify has taken 25.34 from my account four days prior to the date of my monthly payment which is the 10th of each month even before this month I have been paying 9.99 per month

  • Newbie
  • Plan Premium Country Ireland My Question or Issue Spotify has taken 25.34 from my account four days prior to the date of my monthly payment which is the 10th of each month even before this month...
  • Alfredo
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought Spotify premium for 12 months back in decemebr, but it still charged me monthly

PlanWas Premium now FreeCountry CanadaDeviceiPhone XOperating System My Question or Issue I had bought Spotify premium back in Decemeber, but it had still charged me monthly. Until recently my card for monthly payment did not go through. I was wonder...

  • Casual Listener
  • Plan Was Premium now Free Country  Canada Device iPhone X Operating System   My Question or Issue  I had bought Spotify premium back in Decemeber, but it had still charged me ...
  • Alfredo
  • Roadie
  • 444 Views
  • 3 replies
  • 1 likes
  • 444 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Premium Family

Hi! I've signed up for the Spotify Premium Family account previously and my Spotify account is linked with my Facebook. Unfortunately, 2 of my family members did not verify the zip code previously when requested and right now, to accept the family in...

  • Casual Listener
  • Hi!   I've signed up for the Spotify Premium Family account previously and my Spotify account is linked with my Facebook. Unfortunately, 2 of my family members did not verify the zip code prev...
  • Alfredo
  • Roadie
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

I can't buy spotify premium

Whenever I try to buy spotify premium I get such a notification: Payment could not be processed. Try again or use other payment methods. Ask for help.

  • Newbie
  • Whenever I try to buy spotify premium I get such a notification: Payment could not be processed. Try again or use other payment methods. Ask for help.
  • Luke
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes