Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
7 hours ago
Makseye
Visitor
130975 Views
93 replies
10 likes

130975 Views
93 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
15664 Views
27 replies
3 likes

15664 Views
27 replies
3 likes

Solved!! Registered as a student, money charged but no premium

Hi there, I have just recently tried getting the student's discount on Spotify. I tried entering all my info, but as I don't have any definitive proof of me being a student yet (haven't received the papers yet as I've only just applied and must wait ...

rase306
Newbie
Hi there, I have just recently tried getting the student's discount on Spotify. I tried entering all my info, but as I don't have any definitive proof of me being a student yet (haven't received the ...
2018-06-12 9:04:10 PM
2018-06-13 12:36:55 PM
Maxim
Spotify Star
485 Views
1 replies
0 likes

485 Views
1 replies
0 likes

Student discount

Hey all, I was using the 3 months trial and then I was charged 10 Eur for the next month. Now I found out that there's a student discount which I didn't know existed. I switched to Student Premium already but still lost 5 Eur on the first month. Is i...

Stannis_Mannis
Newbie
Hey all, I was using the 3 months trial and then I was charged 10 Eur for the next month. Now I found out that there's a student discount which I didn't know existed. I switched to S...
2018-06-12 8:27:20 PM
2018-06-13 12:36:26 PM
Maxim
Spotify Star
359 Views
1 replies
0 likes

359 Views
1 replies
0 likes

Re: Need a human being to talk to

I made the mistake of using my "work" email address (*snip*) in addition to my personal email address (*snip*) when I created my Spotify account. And my work email address needs to be removed immediately. I cannot access Spotify from my work computer...

user-removed
Visitor
I made the mistake of using my "work" email address (*snip*) in addition to my personal email address (*snip*) when I created my Spotify account. And my work email address needs to be removed immedia...
2018-06-04 5:19:17 PM
2018-06-13 5:39:54 AM
reactreality101
Roadie
464 Views
1 replies
0 likes

464 Views
1 replies
0 likes

Superuser Contribution Cambio de plan de telefonia a tarjeta de credito personal

Buenas, Tenia el plan premium a traves de una telefonia que ya no utilizo ahora y quiero seguir teniendo premiun a traves de mi tarjeta y no me acepta en mi usuario! ayuda por favor

wqge7c_e-1r4j
Newbie
Buenas, Tenia el plan premium a traves de una telefonia que ya no utilizo ahora y quiero seguir teniendo premiun a traves de mi tarjeta y no me acepta en mi usuario! ayuda por ...
2018-06-09 5:03:51 AM
2018-06-13 2:32:55 AM
JulianA_Bogota
Roadie
420 Views
1 replies
0 likes

420 Views
1 replies
0 likes

Superuser Contribution [TR] Turkcell Mobil ödeme

PlanFreeCountry Türkiye (Turkey)DeviceGeneral Mobile 4GOperating SystemAndroid Oreo My Question or Issue Turkcell Mobil ödeme ile premium almaya çalıştım 3 kez. Fakat hepsinde paycell dijital bakiyesi hata verdi. Daha sonrasında paycell in uygulaması...

batuhanbecel
Casual Listener
Plan Free Country Türkiye (Turkey) Device General Mobile 4G Operating System Android Oreo My Question or Issue Turkcell Mobil ödeme ile premium almaya çalıştım 3 kez. Fak...
2018-06-11 8:30:42 AM
2018-06-13 2:01:36 AM
JulianA_Bogota
Roadie
2275 Views
1 replies
4 likes

2275 Views
1 replies
4 likes

Superuser Contribution unexpected payment on my account

PlanPremium FamilyCountry Czech RepublicDevice(iPhone 7Operating System(iOS 10 My Question or Issue Hallo, I have a important question. There is an unexpected payment on my account. I have spotifuggle family, which means 9EUR per mont and there is no...

-wp_f410sqrf
Newbie
Plan Premium Family Country Czech Republic Device (iPhone 7 Operating System (iOS 10 My Question or Issue Hallo, I have a important question. There is an unexpect...
2018-06-11 3:15:01 PM
2018-06-13 1:37:09 AM
JulianA_Bogota
Roadie
438 Views
1 replies
0 likes

438 Views
1 replies
0 likes

Superuser Contribution Spotify Premium 129.00 for 3 months

Plan Premium Country Philippines Device Huawei Nova 2i Operating System Android 8.0 My Question or Issue I have a complain regarding on your promo. Spotify Premium for only 129.00 peso for 3 months. When I saw the ad on my Spotify account, I made an ...

8yy-tz6n_gq9p
Newbie
Plan Premium Country Philippines Device Huawei Nova 2i Operating System Android 8.0 My Question or Issue I have a complain regarding on your promo. Spotify Prem...
2018-06-09 11:49:16 AM
2018-06-13 1:29:00 AM
JulianA_Bogota
Roadie
1063 Views
1 replies
0 likes

1063 Views
1 replies
0 likes

Superuser Contribution forcing premium purchase outside an app? premium not available in the app!

1) premium not available in the app as in-app subscription or purchase 2) additionally the country is detected wrongly should I send a complaint to apple about spotify forcing me to make a purchase not via app store?

kp_2a9jtc-2on
Newbie
1) premium not available in the app as in-app subscription or purchase 2) additionally the country is detected wrongly should I send a complaint to apple about spotify forcing me to...
2018-06-10 11:14:00 PM
2018-06-12 12:38:01 AM
JulianA_Bogota
Roadie
375 Views
1 replies
0 likes

375 Views
1 replies
0 likes

This is absolutely disgusting

Spotify. wth. I just want to listen to one of the best somgs ever “cant take my eyes off you” by Frankie Valli and the Four Seasons. Why did you guys take it off? The albums still there... Its also been taken off of that love song playlist. Now I jus...

Kuyper123
Newbie
Spotify. wth. I just want to listen to one of the best somgs ever “cant take my eyes off you” by Frankie Valli and the Four Seasons. Why did you guys take it off? The albums still there... Its also b...
2018-05-14 5:11:40 PM
2018-06-12 12:06:05 AM
cjblüez
Casual Listener
473 Views
2 replies
1 likes

473 Views
2 replies
1 likes

Superuser Contribution Upgrading to premium

Hello, I’m trying to upgrade my account to premium on my iPhone 7, but after doing everything right and paying with PayPal yesterday evening I had no change, i’ve Already tried to exit and back in my account

-_f5furn0wt2
Newbie
Hello, I’m trying to upgrade my account to premium on my iPhone 7, but after doing everything right and paying with PayPal yesterday evening I had no change, i’ve Already tried to exit and back in my...
2018-06-11 11:41:21 AM
2018-06-12 9:04:02 PM
user-removed
Not applicable
395 Views
1 replies
0 likes

395 Views
1 replies
0 likes

Spotify Premium Service 10 Euro Karte code zerkratzt

Beim aufrubbeln des PIN´s meiner Spotify 10 Euro Karte ist der PIN unerkennbar geworden.Kassenzettel und Seriennummer sind vorhanden.

Ostk1
Casual Listener
Beim aufrubbeln des PIN´s meiner Spotify 10 Euro Karte ist der PIN unerkennbar geworden. Kassenzettel und Seriennummer sind vorhanden.
2018-06-12 6:13:17 PM
2018-06-12 8:57:09 PM
Ostk1
Casual Listener
1000 Views
2 replies
1 likes

1000 Views
2 replies
1 likes

Superuser Contribution Being charged and cannot cancel subscription

I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I had and was being charged for until recently when my husband a...

8-e6mc9_z2c1k
Newbie
I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I had...
2018-06-11 9:54:44 PM
2018-06-12 7:26:53 PM
user-removed
Not applicable
808 Views
1 replies
0 likes
cannot cancel
charged for premium and not getting it
charged for services not rendered

808 Views
1 replies
0 likes

Superuser Contribution Can not change payment details

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 11 My Question or IssueI can not change my payment details on my Mac. I am using Chrome.

nvb_-xl47em2s
Newbie
Plan Premium Country USA Device iPhone X Operating System iOS 11 My Question or Issue I can not change my payment details on my Mac. I am using Chrome.
2018-06-12 5:31:20 AM
2018-06-12 6:47:06 PM
user-removed
Not applicable
473 Views
1 replies
1 likes

473 Views
1 replies
1 likes

Solved!! Upgrade form a prepaid account

PlanPremiumCountry CanadaDeviceSamsung Galaxy 8+Operating SystemAndroid My Question or Issue I received Spotify premium for a year from my kids and now I want to upgrade the family plan. How do I pay the difference from now until their prepaid plan t...

jimmer5
Casual Listener
Plan Premium Country Canada Device Samsung Galaxy 8+ Operating System Android My Question or Issue I received Spotify premium for a year from my kids and now I want to ...
2018-06-11 8:59:52 PM
2018-06-12 3:54:22 PM
jimmer5
Casual Listener
535 Views
2 replies
0 likes

535 Views
2 replies
0 likes

Solved!! How many devices on Spotify Premium for family?

Newbie on this forum - How many devices can you use on the Premium for family package. Is it 3 devices per person?

NUFC
Casual Listener
Newbie on this forum - How many devices can you use on the Premium for family package. Is it 3 devices per person?
2018-06-12 12:19:29 PM
2018-06-12 2:41:32 PM
NUFC
Casual Listener
14452 Views
2 replies
0 likes

14452 Views
2 replies
0 likes

Paypal Germany

PlanFreeCountryGermany Operating System(Windows 10) My Question or Issue Hi, I wanted to test the 3 month 0,99 € supscription. After beiing redirected to paypal and logged in, I was forced to register a bank acoount. This is not possible. You get an ...

GregOasis
Newbie
Plan Free Country Germany Operating System (Windows 10) My Question or Issue Hi, I wanted to test the 3 month 0,99 € supscription. After beiing redirected to pay...
2018-06-11 7:11:48 PM
2018-06-12 2:12:28 PM
Maxim
Spotify Star
366 Views
1 replies
0 likes

366 Views
1 replies
0 likes

7 day free trial

I just got Spotify and can't get the 7 day free trial that was advertised

user-removed
Visitor
I just got Spotify and can't get the 7 day free trial that was advertised
2018-06-12 4:38:05 AM
2018-06-12 2:10:58 PM
Maxim
Spotify Star
267 Views
1 replies
0 likes

267 Views
1 replies
0 likes

Have been charged twice for premium service

I have been charged twice in the last two months for my premium service. How do I apply for a refund?PlanPremiumCountry UKDevicePCOperating SystemWindows 10 My Question or Issue I have been charged twice in the last two months for my premium service....

-o81rym30_c6
Casual Listener
I have been charged twice in the last two months for my premium service. How do I apply for a refund? Plan Premium Country UK Device PC Operating System Windows 10 My Question ...
2018-06-07 5:23:54 PM
2018-06-12 2:06:31 PM
Maxim
Spotify Star
472 Views
5 replies
0 likes

472 Views
5 replies
0 likes

Student Verification not working USA

PlanPremiumCountryUSA My Question or IssueWhen I try to change my account from Premium to the Student Discount + Hulu subscription it keeps saying that it can't verify that I am a student- which I am.

racheldemian1
Newbie
Plan Premium Country USA My Question or Issue When I try to change my account from Premium to the Student Discount + Hulu subscription it keeps saying that it can't verify ...
2018-06-11 4:38:00 AM
2018-06-12 5:56:04 AM
Keanu_C
Community Legend
985 Views
1 replies
0 likes

985 Views
1 replies
0 likes

Student Discount Issue

PlanPremiumCountryUSA DeviceSamsung Galaxy 8 My Question or IssueI was using the student discount for the last year. I had expected the rate of $4.99 to be maintained after I had renewed my subscription. However, I was charged $10.65, which is reflec...

rahoolramesh
Newbie
Plan Premium Country USA Device Samsung Galaxy 8 My Question or Issue I was using the student discount for the last year. I had expected the rate of $4.99 to be maintai...
2018-06-11 6:10:02 PM
2018-06-12 5:54:34 AM
Keanu_C
Community Legend
338 Views
1 replies
0 likes

338 Views
1 replies
0 likes

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