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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Took money but there is no premium

Hi my problem is simple. I was trying to activate premium for students and after i did the first step (master card number etc) i canceled every action. When i look on my bank account it shows me that spotify took 9,99zł (i live in poland) but i dont ...

  • Newbie
  • Hi my problem is simple. I was trying to activate premium for students and after i did the first step (master card number etc) i canceled every action. When i look on my bank account it shows me that...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Family account and changing country

HI, we have moved countries and i have successfully managed to change the country setting in the family premium account, but the rest of the family members are still on the old country and there seem to be no way of changing that? I want all the fami...

  • Regular
  • HI, we have moved countries and i have successfully managed to change the country setting in the family premium account, but the rest of the family members are still on the old country and there seem...
  • Maxim
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Trying to cancel subscription but won't allow me

I had spotify before as a student and I was going to switch over from Tidal and didn't like it, trying to cancel subscription but the option is not available, yet I was already charged for the month. HELP.

  • Newbie
  • I had spotify before as a student and I was going to switch over from Tidal and didn't like it, trying to cancel subscription but the option is not available, yet I was already charged for the month....
  • Maxim
  • Spotify Star
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Two Accounts, Two Charges

About 2 years ago, I opened an account. Canceled it (paid $5.00+ p/m) to keeps playlists, etc.) I've since opened another Spotify account and want to completely cancel the one I opened two years ago but that email no longer exists and I don't really ...

  • Newbie
  • About 2 years ago, I opened an account.  Canceled it (paid $5.00+ p/m) to keeps playlists, etc.) I've since opened another Spotify account and want to completely cancel the one I opened two year...
  • Maxim
  • Spotify Star
  • 1684 Views
  • 1 replies
  • 0 likes
  • 1684 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is raising its prices in Norway

Hi everyone, Spotify Staff here. The cost of Spotify varies across select regions. In order to meet market demands and conditions, while continuing to offer a great personalised service, Spotify will be increasing the price of our Premium subscriptio...

  • Spotify
  • Spotify
  • Hi everyone, Spotify Staff here.   The cost of Spotify varies across select regions. In order to meet market demands and conditions, while continuing to offer a great personalised service, ...
  • 18279 Views
  • 0 replies
  • 6 likes
  • 18279 Views
  • 0 replies
  • 6 likes

Impossible to change my country AND/OR credit card

Hello everyone ! First of all, I'm well aware of this article. I opened my account in France several years ago. I'm now living in Canada, and want to change my country and credit card. I've been trying for several months and it's not working ! I'm no...

  • Newbie
  • Hello everyone !   First of all, I'm well aware of this article.   I opened my account in France several years ago. I'm now living in Canada, and want to change my country and credit ca...
  • ollitei
  • Newbie
  • 1634 Views
  • 2 replies
  • 0 likes
  • 1634 Views
  • 2 replies
  • 0 likes

Assinei o plano Premium, e continua free no dispositivo

Assinei o Spotify Premium com boleto bancário à 8 dias (5 dias úteis). No meu perfil pelo site aparece o Premium, porém em todos os dispositivos está como free. Eu só possuo uma conta, e também ja entrei e sai diversas vezes.

  • Newbie
  • Assinei o Spotify Premium com boleto bancário à 8 dias (5 dias úteis). No meu perfil pelo site aparece o Premium, porém em todos os dispositivos está como free. Eu só possuo uma conta, e também ja en...
  • educguerreiro
  • Newbie
  • 800 Views
  • 1 replies
  • 0 likes
  • 800 Views
  • 1 replies
  • 0 likes

Cant start seven day free trial?

I wanted to try this app for commutes to work, but want to this week coming up. Ive searched evertwhere and i cant seem to be able to start my premium. (Ive never had premium before)

  • Newbie
  • I wanted to try this app for commutes to work, but want to this week coming up. Ive searched evertwhere and i cant seem to be able to start my premium. (Ive never had premium before)
  • songassistant
  • Composer
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

18app

Salve, non so più dove andare per chiedere assistenza a qualcuno per avere informazioni sul perché, il mio abbonamento di sei mesi con 18app, non funzioni nonostante i soldi siano stati presi. Ho inviato una email perché sulla community consigliavano...

  • Newbie
  • Salve, non so più dove andare per chiedere assistenza a qualcuno per avere informazioni sul perché, il mio abbonamento di sei mesi con 18app, non funzioni nonostante i soldi siano stati presi. Ho inv...
  • LeoRager
  • Community Legend
  • 947 Views
  • 1 replies
  • 0 likes
  • 947 Views
  • 1 replies
  • 0 likes

Premium subscription

I have registered to spotify premium yesterday at 11:00 am (GMT+8), and was expecting to see “Premium” on my subscription status today. I paid via credit/bank account. But why am I not registered yet? Please help.

  • Casual Listener
  • I have registered to spotify premium yesterday at 11:00 am (GMT+8), and was expecting to see “Premium” on my subscription status today. I paid via credit/bank account. But why am I not registered yet...
  • marcel_ayessa
  • Casual Listener
  • 1617 Views
  • 2 replies
  • 0 likes
  • 1617 Views
  • 2 replies
  • 0 likes

My Hulu/Spotify bundle

I purchased the Hulu/Spotify bundle on the 12th. Details on the bundle: $.99 for Hulu for first three month, then remaining months would be $12.99 for Hulu/Spotify bundle. Hulu doesn’t recognize that I purchased that bundle but I’m still being charge...

  • Newbie
  • I purchased the Hulu/Spotify bundle on the 12th. Details on the bundle: $.99 for Hulu for first three month, then remaining months would be $12.99 for Hulu/Spotify bundle. Hulu doesn’t recognize that...
  • Keanu_C
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Hulu & Spotify deal

So does the 3 month only apply for Hulu or does it apply for your Spotify account as well? So like if I do decide to go through with the 0.99 deal, do I only get Hulu for 3 months and continue paying 9.99/month for Spotify Premium?

  • Casual Listener
  • So does the 3 month only apply for Hulu or does it apply for your Spotify account as well? So like if I do decide to go through with the 0.99 deal, do I only get Hulu for 3 months and continue paying...
  • Keanu_C
  • Community Legend
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas con pago

Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril) y me cortaron el servicio diciendo que no está pago. ¿Qué debo hacer? ¿Con quién debo hablar?. He...

  • Casual Listener
  • Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril)  y me cortaron el servicio diciendo que n...
  • giulibrarda
  • Casual Listener
  • 559 Views
  • 2 replies
  • 0 likes
  • 559 Views
  • 2 replies
  • 0 likes

Meu plano não mudou para premium e já paguei o boleto

Eu era Spotify free paguei o boleto ontem de 16,90 na promoção 60 dias pra um mês. Mas meu spotify não muda do plano free continuo... já desinstalei e baixei novamente e nada... o que fazer?

  • Newbie
  • Eu era Spotify free paguei o boleto ontem de 16,90 na promoção 60 dias pra um mês. Mas meu spotify não muda do plano free continuo... já desinstalei e baixei novamente e nada... o que fazer?
  • Bittencourt
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Paypal isn’t working

Helloi usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i click the link and select the option paypal, but when...

  • Casual Listener
  • Hello i usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i ...
  • theroguemonk
  • Casual Listener
  • 995 Views
  • 1 replies
  • 0 likes
  • Credit Card
    paypal
    Subscription
  • 995 Views
  • 1 replies
  • 0 likes

Cannot enter payment details

Hi, I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card.I click subscription but get no option to enter/edit anything...Can anyone help?

  • Casual Listener
  • Hi,  I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card. I click subscription but get no option to enter/edit anything....
  • Luke
  • Spotify Star
  • 643 Views
  • 3 replies
  • 0 likes
  • 643 Views
  • 3 replies
  • 0 likes

Already have hulu and spotify premium

Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?

  • Casual Listener
  • Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?
  • Bethany_Dawn
  • Community Legend
  • 651 Views
  • 3 replies
  • 0 likes
  • 651 Views
  • 3 replies
  • 0 likes

Solved!! Cannot pay by mobile?

Last year, I received a free year of Spotify premium, loved it but now its all done Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. I am one of those crazy person that refuse to use a credit card, h...

  • Newbie
  • Last year, I received a free year of Spotify premium, loved it but now its all done    Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. ...
  • Bethany_Dawn
  • Community Legend
  • 2163 Views
  • 1 replies
  • 0 likes
  • 2163 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar premium

He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada.

  • Newbie
  • He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada. 
  • Julian
  • Moderator
  • 1357 Views
  • 1 replies
  • 0 likes
  • 1357 Views
  • 1 replies
  • 0 likes

Ability to View All Playlist Followers

Hey everyone,I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i created in mexico?

  • Newbie
  • Hey everyone, I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i creat...
  • Bethany_Dawn
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes