Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53535 Views
  • 32 replies
  • 3 likes
  • 53535 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6868 Views
  • 23 replies
  • 2 likes
  • 6868 Views
  • 23 replies
  • 2 likes

Solved!! Can't activate premium using globe prepaid load

Hi, I need help please. I can't activate premium using my prepaid globe. It keeps saying that I have insufficient credit, I currently have Php138.00 load on my prepaid so I'm wondering why it keeps saying I have insufficient balance. I already tried ...

  • Newbie
  • Hi, I need help please. I can't activate premium using my prepaid globe. It keeps saying that I have insufficient credit, I currently have Php138.00 load on my prepaid so I'm wondering why it keeps s...
  • AMIEL1
  • Newbie
  • 64534 Views
  • 52 replies
  • 1 likes
  • 64534 Views
  • 52 replies
  • 1 likes

I'm Canadian but live in Brazil...what do I do?

Hi, I live in Brazil and when I try to go premium and pay, the Brazil site doesn't accept my credit card or paypal information... However, if I put my address and set up a premium Canadian account I can only use it for around a month in Brazil... Hel...

  • Newbie
  • Hi,   I live in Brazil and when I try to go premium and pay, the Brazil site doesn't accept my credit card or paypal information...   However, if I put my address and set up a premium C...
  • Bittencourt
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança indevida

Olá, estou tendo problemas com uma conta que está ativa mas não sei exatamente qual é, só estou vendo pq estou sendo debitado todo mês no meu cartão a quantia de pagamento do premium, gostaria de cancelar essa conta mas não sei como, será que é possí...

  • Newbie
  • Olá, estou tendo problemas com uma conta que está ativa mas não sei exatamente qual é, só estou vendo pq estou sendo debitado todo mês no meu cartão a quantia de pagamento do premium, gostaria de can...
  • Bittencourt
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Can't activate Hulu account?

I just signed up for the student Spotify/Hulu deal. I am not able to log in to my Hulu account (I have never had one before). I followed the instructions followed by Hulu that should have worked, but it did not (going to account overview and clicking...

  • Newbie
  • I just signed up for the student Spotify/Hulu deal. I am not able to log in to my Hulu account (I have never had one before). I followed the instructions followed by Hulu that should have worked, but...
  • Keanu_C
  • Community Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Legacy spotify premium gone

Hi, i have had spotify premium for around 7 years (back from before it was a subscription model)However I logged into Spotify today and it would appear I no longer have premium, why? many thanksbennieboi20

  • Newbie
  • Hi,   i have had spotify premium for around 7 years (back from before it was a subscription model) However I logged into Spotify today and it would appear I no longer have premium, why? &nbs...
  • Alfredo
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Í can't go premium.

I'm trying to go premium and it says that : you can't get premium on this application. I have an iPhone se and I got the spotify app on the App Store. Is this a bug? Do I have a way to solve it?

  • Newbie
  • I'm trying to go premium and it says that : you can't get premium on this application.  I have an iPhone se and I got the spotify app on the App Store.  Is this a bug?  Do I have a ...
  • Alfredo
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution paying twice

Just over a year ago i lost my debit card so i had to cancel it, the payment for spotify couldnt come out of my account so i changed payment method to paypal. I didn't notice until now but after i got my new debit card the payments started coming out...

  • Newbie
  • Just over a year ago i lost my debit card so i had to cancel it, the payment for spotify couldnt come out of my account so i changed payment method to paypal. I didn't notice until now but after i go...
  • Alfredo
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel paid subscription

I have a spotify account through a facebook account that is not existent anymore, and i cannot login and delete the account. Im still being billed monthly for a service i cannot access.

  • Newbie
  • I have a spotify account through a facebook account that is not existent anymore, and i cannot login and delete the account. Im still being billed monthly for a service i cannot access.
  • Alfredo
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

I signed up for Premium under my phone bill.. how do I get it activated?

I have a myrogers account and linked premium to my phone bill. It isn't showing as premium and I still get ads. How do I fix this?

  • Newbie
  • I have a myrogers account and linked premium to my phone bill.   It isn't showing as premium and I still get ads.   How do I fix this?
  • Noah
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution New subscription

I recently subscribed to Spotify, I had some trouble while signing up... and I’m now being billed for two separate accounts on two separate credit cards. Can i verify which account is associated to which credit card? Can I be credited the charges for...

  • Newbie
  • I recently subscribed to Spotify, I had some trouble while signing up... and I’m now being billed for two separate accounts on two separate credit cards. Can i verify which account is associated to w...
  • Alfredo
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Trial Still Getting Charged

I had problems with Spodify before concerning my subscription. I signed up with the student discount but I was never given premuim. They told me to re sign up but it said I already redeemed my student discount so I cant get it anymore, after a while ...

  • Newbie
  • I had problems with Spodify before concerning my subscription. I signed up with the student discount but I was never given premuim. They told me to re sign up but it said I already redeemed my studen...
  • Alfredo
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Payment error

I got two promo codes that will make my spotify subscription good for 2 months. I had used the first one on March and now I used the second one on April 19, 2017. It says on my account profile that my plan will renew on May 19, 2017 so I knew that th...

  • Visitor
  • I got two promo codes that will make my spotify subscription good for 2 months. I had used the first one on March and now I used the second one on April 19, 2017. It says on my account profile that m...
  • user-removed
  • Not applicable
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution New member

Attempting spotify, 1st time. Trying to do the 60day offer, enter details, credit card etc. Get message "Looks like you'v already taken similar offer" which I havn't...takes me back to credit card page and says continue, which I do....over and over a...

  • Casual Listener
  • Attempting spotify, 1st time. Trying to do the 60day offer, enter details, credit card etc. Get message "Looks like you'v already taken similar offer" which I havn't...takes me back to credit card pa...
  • amamba
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Subscription] Questions on Hulu Bundle

I purchased a year of spotify premium in December of 2017 and just heard about the Spotify premium and Hulu bundle. My question is can i still get a deal on Hulu without being billed $12.99 a month because I already paid for a year subscription to sp...

  • Newbie
  • I purchased a year of spotify premium in December of 2017 and just heard about the Spotify premium and Hulu bundle. My question is can i still get a deal on Hulu without being billed $12.99 a month b...
  • Alfredo
  • Roadie
  • 761 Views
  • 3 replies
  • 0 likes
  • 761 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan familiar premium con tarjeta de debito

Alguien me puede ayudar, voy a iniciar con el plan familiar premium, pero al momento de pagar no me aparece opcion para Tarjeta de debito ,,,,

  • Newbie
  • Alguien me puede ayudar, voy a iniciar con el plan familiar premium, pero al momento de pagar no me aparece opcion para Tarjeta de debito ,,,,
  • AdriannaRUBIO
  • Newbie
  • 45321 Views
  • 8 replies
  • 1 likes
  • 45321 Views
  • 8 replies
  • 1 likes

Wanted student discount but then decided to do free trial. But I got charged 4.99

I am a student and wanted to try Spotify. I saw student discount and applied for it. The transaction said it didn't go through and it said it didn't charge me. Then I noticed free 1 month trial. So I decided to try that. I signed up for free month an...

  • Casual Listener
  • I am a student and wanted to try Spotify. I saw student discount and applied for it. The transaction said it didn't go through and it said it didn't charge me.  Then I noticed free 1 month tria...
  • manuel_verheij
  • Casual Listener
  • 518 Views
  • 8 replies
  • 0 likes
  • 518 Views
  • 8 replies
  • 0 likes

Superuser Contribution 8 years of premium - Spotify are pushing me away.

I have been a Spotify premium customer for 8 years! And it has been great, for the most part, from the very start - I feel like recently I am running in to problems with both the Windows and the Android app and mostly this is because Spotify keep rem...

  • Casual Listener
  • I have been a Spotify premium customer for 8 years! And it has been great, for the most part, from the very start - I feel like recently I am running in to problems with both the Windows and the Andr...
  • Indigogone
  • Casual Listener
  • 361 Views
  • 3 replies
  • 1 likes
  • 361 Views
  • 3 replies
  • 1 likes