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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 185906 Views
  • 119 replies
  • 12 likes
  • 185906 Views
  • 119 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21124 Views
  • 28 replies
  • 4 likes
  • 21124 Views
  • 28 replies
  • 4 likes

Cancel 3months for $9.99

PlanPremiumCountry CanadaDeviceSamsung Galaxy A5My Question or IssueI subscribed for Spotify Premium trial ($9.99CAD/3months) and then decided i didn't want it anymore (on the same day) so I cancelled my Spotify Premium, but it has still charged me f...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy A5 My Question or Issue I subscribed for Spotify Premium trial ($9.99CAD/3months) and then decided i didn't want it anymore (on the same d...
  • calinn
  • Composer
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Re-Subscription

I have previously been subscribed with premium which I cancelled. I wanted to join up again however because I am not eligible for the trial I wondered how to subscribe without it? I cannot find any option on here to do it and have already tried to re...

  • Newbie
  • I have previously been subscribed with premium which I cancelled. I wanted to join up again however because I am not eligible for the trial I wondered how to subscribe without it? I cannot find any o...
  • calinn
  • Composer
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Can I use spotify to play it at my office

Hi, I will like to know if I am allow to use Spotify in my office. It is only for me and a colleague. It is not for commercial purpose, only for us. Regards.

  • Newbie
  • Hi,   I will like to know if I am allow to use Spotify in my office. It is only for me and a colleague. It is not for commercial purpose, only for us.   Regards.
  • Loxer
  • Community Legend
  • 685 Views
  • 1 replies
  • 1 likes
  • 685 Views
  • 1 replies
  • 1 likes

Glitch

PlanFreeCountry GermanyDeviceZTE Axon 7 minjOperating SystemAndroid 7 My Question or Issue I bought Premium, but i havent recieved it.Also, my username in e-mails is "ay3zj1rgau3149hdkaw7nnllh" but in the app it shows my real username (Vect0r)Any ide...

  • Newbie
  •   Plan Free Country  Germany Device ZTE Axon 7 minj Operating System Android 7   My Question or Issue  I bought Premium, but i havent recieved it. Also, my username in...
  • Luke
  • Spotify Star
  • 789 Views
  • 1 replies
  • 0 likes
  • 789 Views
  • 1 replies
  • 0 likes

payment with mastercard does not work

I trayed two Master Cards and both was rejected. Bank told, that they have no recived attempts from SpotifyPlanPremiumCountry LatviaDevice(iPhone X, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • I trayed two Master Cards and both was rejected. Bank told, that they have no recived attempts from Spotify Plan Premium Country  Latvia Device (iPhone X, Macbook Pro late 2016) Operating...
  • Luke
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Payment but too many times

So i just got spotify premium for students, and i have one reciept for it, but my debit card is showing seperate transactions of 5 dollars three times. why was i charged three times in one minute for one plan for students that five dollars a month?Pl...

  • Newbie
  • So i just got spotify premium for students, and i have one reciept for it, but my debit card is showing seperate transactions of 5 dollars three times. why was i charged three times in one minute for...
  • Luke
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Charged Twice!

PlanPremiumCountry: CanadaDevice(Samsung Galaxy 7, Samsung Galaxy 6, Macbook Pro late 2014Operating System(iOS 10) My Question or Issue I am getting double charged by Spotify twice for: (1) Spotify Premium (multi-user) subscription and (2) Spotify Pr...

  • Newbie
  • Plan Premium Country: Canada Device (Samsung Galaxy 7, Samsung Galaxy 6, Macbook Pro late 2014 Operating System (iOS 10)   My Question or Issue  I am getting double charged by ...
  • Luke
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Debit card payment asks for a credit card number..

PlanFreeCountry BrazilMy Question or Issue Trying to upgrade.Trying debit card method, but the system says "Insert a valid credit card number"wat

  • Casual Listener
  • Plan Free Country  Brazil My Question or Issue  Trying to upgrade. Trying debit card method, but the system says "Insert a valid credit card number" wat
  • Luke
  • Spotify Star
  • 1419 Views
  • 3 replies
  • 0 likes
  • 1419 Views
  • 3 replies
  • 0 likes

My account was still charged after I cancelled my subscription

PlanFree/PremiumCountryUSADeviceiPhone 7 Operating SystemiOS 11.4My Question or IssueMy account was still charged, after I cancelled my subscription with Spotify. I had discontinued the subscription for a reason, and would like a refund for the trans...

  • Newbie
  • Plan Free/Premium Country USA Device iPhone 7  Operating System iOS 11.4 My Question or Issue My account was still charged, after I cancelled my subscription with Spotify. I had discont...
  • Maxim
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do podcasters get paid?

Hey all. Can anyone tell me whether podcasters get paid by Spotify and if so, how much?I'm wondering whether podcast streams generate the same royalties as music. Thanks in advance!

  • Newbie
  • Hey all. Can anyone tell me whether podcasters get paid by Spotify and if so, how much? I'm wondering whether podcast streams generate the same royalties as music.   Thanks in advance!
  • Alfredo
  • Roadie
  • 6021 Views
  • 1 replies
  • 3 likes
  • 6021 Views
  • 1 replies
  • 3 likes

spotify and hulu password

PlanPremiumCountry USADevicePC with windows 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) I got an offer to use hulu through spotify and I signed up but have no idea how to get into Hulu, don't know password etc. Would like to either cont...

  • Newbie
  • Plan Premium Country  USA Device PC with windows 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  I got an offer to use hulu through spotify and I signed up but hav...
  • calinn
  • Composer
  • 5462 Views
  • 1 replies
  • 0 likes
  • 5462 Views
  • 1 replies
  • 0 likes

Spotify Hulu deals

PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I get the bundle even though I️ am not a student?

  • Newbie
  • Plan Free/Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Can I get the bundle even though I️ am not a student?
  • calinn
  • Composer
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

canceled acc but still paying

Hello, i canceled my spotify premium account but i am still paying every month. How can i stop it?

  • Newbie
  •     Hello, i canceled my spotify premium account but i am still paying every month. How can i stop it? 
  • calinn
  • Composer
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Problem with payment

Hi, I received a notification which said that there is a problem with the payment of my premium account and that I should change my payment information.It's a family account and my dad manages it, he is currently very busy and I don't want to bother ...

  • Casual Listener
  • Hi,   I received a notification which said that there is a problem with the payment of my premium account and that I should change my payment information. It's a family account and my dad man...
  • calinn
  • Composer
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Paying for Premium - Where is Hulu option?

Hi Spotify! I recently had an issue with paying for my Spotify premium account. Okay, no worries, except when putting in my details multiple times on separate days (yes, I've followed the protocol mentioned online), the subscription update still isn'...

  • Casual Listener
  •   Hi Spotify!   I recently had an issue with paying for my Spotify premium account. Okay, no worries, except when putting in my details multiple times on separate days (yes, I've followe...
  • calinn
  • Composer
  • 557 Views
  • 4 replies
  • 0 likes
  • 557 Views
  • 4 replies
  • 0 likes

I bought the 3 months for 1 TL but my premium not even working?

im already paying the premium price but my account still free version, how can ı solve this problem? when ı check my bank account, there is succesful for the paying..

  • Casual Listener
  • im already paying the premium price but my account still free version, how can ı solve this problem? when ı check my bank account, there is succesful for the paying.. 
  • 1_5g8um6-n0ek
  • Newbie
  • 383 Views
  • 4 replies
  • 0 likes
  • 383 Views
  • 4 replies
  • 0 likes

spotify premium price

PlanPremiumCountry FinlandOperating Systemwindows 10 My Question or Issue So i was just interested why does the spotify premium ad say that premium costs 0.99£ for 3 months and when i click the ad price changes to 9.99£. When i go to look up premium ...

  • Newbie
  • Plan Premium Country  Finland Operating System windows 10   My Question or Issue  So i was just interested why does the spotify premium ad say that premium costs 0.99£ for 3 mo...
  • Bethany_Dawn
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not getting offered the $.99 for 3 mo Promo

My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help?

  • Casual Listener
  • My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help? 
  • Chris
  • Spotify
  • 1112 Views
  • 6 replies
  • 0 likes
  • 1112 Views
  • 6 replies
  • 0 likes

Paguei no boleto e a conta não migrou para o Premium

PlanoGrátis / PremiumPaís Sistema operacional(iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema Minha conta era grátis e eu paguei no boleto desde ontem, mas ainda não migrou para o Premium. Como faço?

  • Newbie
  • Plano Grátis / Premium País   Sistema operacional (iOS 10, Android Oreo, Windows 10, etc.)   Minha pergunta ou problema  Minha conta era grátis e eu paguei no boleto desde onte...
  • Bittencourt
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes