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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83835 Views
  • 30 replies
  • 5 likes
  • 83835 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45741 Views
  • 19 replies
  • 3 likes
  • 45741 Views
  • 19 replies
  • 3 likes

Solved!! PaySafeCard behaviour

Good morning everybody,I have one simple question. I'm going to create a new spotify account and I'd like to pay with paysafecard. Let's suppose that the paysafecard contains 10euros, I use the pin to complete the payment and then? What will happen? ...

  • Newbie
  • Good morning everybody, I have one simple question. I'm going to create a new spotify account and I'd like to pay with paysafecard. Let's suppose that the paysafecard contains 10euros, I use the p...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Why does spotify keep advertising when I open the app?

I pay 120 euro a year to spotify for having no adds and leaving me alone while searching for my own music. The last weeks I keep getting pop ups when I open the app about some retarted music group or pop sensation. I don't need this bull**bleep** i j...

  • Casual Listener
  • I pay 120 euro a year to spotify for having no adds and leaving me alone while searching for my own music.   The last weeks I keep getting pop ups when I open the app about some retarted music...
  • stevenvos
  • Casual Listener
  • 115 Views
  • 2 replies
  • 0 likes
  • 115 Views
  • 2 replies
  • 0 likes

Student premium problem

Dears, i have given my card card for upgrading to premium and the procedure with SheerID.Though, no reply from anyone.How can I see the status?

  • Newbie
  • Dears,    i have given my card card for upgrading to premium and the procedure with SheerID. Though, no reply from anyone. How can I see the status?
  • mato6666663
  • Newbie
  • 110 Views
  • 1 replies
  • 1 likes
  • 110 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account issues

My account is back to free but it was premium, as well premium for family but that is also deleted. It seems I have to start everything again, but what happened? I hope to get an answer via this forum, I still find it strange I can not call a helpdes...

  • Casual Listener
  • My account is back to free but it was premium, as well premium for family but that is also deleted. It seems I have to start everything again, but what happened? I hope to get an answer via this foru...
  • Alfredo
  • Roadie
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Student Discount Entered Wrong email address When signing up. Already Charged.

I signed up for the student discount, and while signing up I thought when it asked for my email I thought it wanted my school assigned email (As most student discounts do). So I filled out my application and attached my invoice and proof of enrollmen...

  • Newbie
  • I signed up for the student discount, and while signing up I thought when it asked for my email I thought it wanted my school assigned email (As most student discounts do).   So I filled out m...
  • user-removed
  • Not applicable
  • 926 Views
  • 1 replies
  • 0 likes
  • 926 Views
  • 1 replies
  • 0 likes

premium gift

I received the 60-day premium fee gift and I was wondering if the offer would expire if I don't use it after a while?

  • Newbie
  • I received the 60-day premium fee gift and I was wondering if the offer would expire if I don't use it after a while?
  • user-removed
  • Not applicable
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

I just renewed my subscription from the free one to the Student Premium membership. But when I logged back in with the premium account, all of my songs and playlists were erased! Can someone please help me get them back?

  • Casual Listener
  • I just renewed my subscription from the free one to the Student Premium membership. But when I logged back in with the premium account, all of my songs and playlists were erased!   Can someone...
  • user-removed
  • Not applicable
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

spotify premium

Se puede pagar spotify premium antes de los 30 dias de subscripcion?

  • Newbie
  • Se puede pagar spotify premium antes de los 30 dias de subscripcion?
  • emmanuel05
  • Regular
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Being charged for spotify premiun

Hello i am currently being charged for spotify premium (which is about $10.00 a month) and my account only shows having spotify free i am unsure of why i am being charged and would appreciate if the transactions where returned as i have never been a ...

  • Casual Listener
  • Hello i am currently being charged for spotify premium (which is about $10.00 a month) and my account only shows having spotify free i am unsure of why i am being charged and would appreciate if the ...
  • emmanuel05
  • Regular
  • 146 Views
  • 1 replies
  • 1 likes
  • 146 Views
  • 1 replies
  • 1 likes

No lo entiendo

No entiendo por que , si he solicitado el Plan de Estudiante me han cargado 4,99€ antes de la verificacion. Y si por un casual deciden no aplicarme la tarifa, que pasa. No te lo devuelven? Se tendria que verificar y luego cobrar.

  • Newbie
  • No entiendo por que , si he solicitado el Plan de Estudiante me han cargado 4,99€ antes de la verificacion.  Y si por un casual deciden no aplicarme la tarifa, que pasa. No te lo devuelven? Se t...
  • emmanuel05
  • Regular
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

paysafecard junior

Hello, i just wanna know if I can subscribe with a paysafecard junior ?

  • Newbie
  • Hello, i just wanna know if I can subscribe with a paysafecard junior ?
  • emmanuel05
  • Regular
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

No puedo pagar

Pues hoy intente pagar el plan familiar premium pero no ingresa mi tarjeta. Siempre he usado la misma, es una de debito y solo deposito antes de pagar Spotify. No tuve problema para realizar el deposito pero a la hora de registrar los datos para el p...

  • Newbie
  • Pues hoy intente pagar el plan familiar premium pero no ingresa mi tarjeta. Siempre he usado la misma, es una de debito y solo deposito antes de pagar Spotify. No tuve problema para realizar el depos...
  • emmanuel05
  • Regular
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Using the Spotify app on TV via optical out

I'm not streaming -- I'm using the Spotify app on Samsung TV via optical out. If I upgrade to Spotify premium, will I get 320 kbps quality?

  • Casual Listener
  • I'm not streaming -- I'm using the Spotify app on Samsung TV via optical out. If I upgrade to Spotify premium, will I get 320 kbps quality?
  • usernameforspot
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Premium werkt niet meer

HalloIk heb al meer dan een jaar een Premium abonnement.Plots krijg ik de melding dat ik geen abonnement meer heb...Maar ik weet van niks?Grtjs Vanessa

  • Newbie
  • Hallo Ik heb al meer dan een jaar een Premium abonnement. Plots krijg ik de melding dat ik geen abonnement meer heb... Maar ik weet van niks? Grtjs Vanessa 
  • Vanessaverkem1
  • Newbie
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Payd premium but IT dosen't work

i wanted to start my free month premium spotify. i had to write my paypal information in. They took 10€ but i didnt got my free month or a premium account

  • Newbie
  • i wanted to start my free month premium spotify. i had to write my paypal information in. They took 10€ but i didnt got my free month or a premium account
  • Mistermx69
  • Casual Listener
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Update Credit Card

It won’t let me update my payment details because I recently received a new credit card. The page just refreshes every time I click update. Help.

  • Newbie
  • It won’t let me update my payment details because I recently received a new credit card. The page just refreshes every time I click update. Help. 
  • jeremygeist
  • Newbie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Change the country

Hi - I am in Berlin Germany and I cannot update my country as it is "grayed out." I need to change it in order to make a payment. Can you help?

  • Casual Listener
  • Hi - I am in Berlin Germany and I cannot update my country as it is "grayed out." I need to change it in order to make a payment. Can you help?
  • CzechFencer
  • Composer
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Waiting for new credit card

Hi There, I had to lock my old credit card and i m now waiting for the new one.What should I do if i cannot make the payment at the moment because of this issue?

  • Newbie
  • Hi There,   I had to lock my old credit card and i m now waiting for the new one. What should I do if  i cannot make the payment at the moment because of this issue?
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes