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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5263 Views
  • 23 replies
  • 2 likes
  • 5263 Views
  • 23 replies
  • 2 likes

Suspending subscription

HiI have recently upgraded my phone with Vodafone and as part of the contract I get 2 years free Spotify.With already being a premium member I am unable to take up this offer as I have already paid up front for memberships, and it will not allow me t...

  • Casual Listener
  • Hi I have recently upgraded my phone with Vodafone and as part of the contract I get 2 years free Spotify. With already being a premium member I am unable to take up this offer as I have already pa...
  • Spike59
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Price problem

hello im from israel.i want to subscribe but i have a problem:why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS)thank you for the help,

  • Newbie
  • hello im from israel. i want to subscribe but i have a problem: why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS) thank you for the help, 
  • Bittencourt
  • Spotify Star
  • 1324 Views
  • 1 replies
  • 0 likes
  • Price
    Subscription
  • 1324 Views
  • 1 replies
  • 0 likes

dont know the email I used to make account

I have spotify premium. How do I find out the email I used for the account. I have the user name, but I have tried to send the password reset and I've checked all possible email accounts I've used. and nothing. I want to cancel my premium subscriptio...

  • Newbie
  • I have spotify premium. How do I find out the email I used for the account. I have the user name, but I have tried to send the password reset and I've checked all possible email accounts I've used. a...
  • Bittencourt
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

I still got charged?

I cancelled my spotify account for this month and yet my account still got charged. It had also said on my account that the membership was going to cancel yesterday and I got charged today. Was it something that spotify messed up or was it that I can...

  • Visitor
  • I cancelled my spotify account for this month and yet my account still got charged. It had also said on my account that the membership was going to cancel yesterday and I got charged today. Was it so...
  • Bittencourt
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Can's see music in Premium family plan

My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has the message "Your favouite songs will appear here". W...

  • Newbie
  • My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has th...
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Premium family
  • 284 Views
  • 1 replies
  • 0 likes

Being charged for premium after cancelled

I check my paypal account to find that on April 5th, I was charged $9.99 by Spotify inc after cancelling my subscription. I checked my account and it gave me premium that I didn’t want. I had already cancelled yet it still charged me and gave me prem...

  • Newbie
  • I check my paypal account to find that on April 5th, I was charged $9.99 by Spotify inc after cancelling my subscription. I checked my account and it gave me premium that I didn’t want. I had already...
  • user-removed
  • Not applicable
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema cuenta gratis

Hola ayuda por error puse la cuenta gratis de spotify , cuando mi hermano me habia invitado al plan familiar. En la pagina me aparece plan familiar y en la app cuenta gratis la quiero sacar y no puedo . AYUDA!

  • Newbie
  • Hola ayuda por error puse la cuenta gratis de spotify , cuando mi hermano me habia invitado al plan familiar. En la pagina me aparece plan familiar y en la app cuenta gratis la quiero sacar y no pued...
  • MaríaCamila
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help

En la publicidad me muestran 2 meses pagando $100 mx mediante oxxo pagando en efectivo e imprimi la hoja y fui a pagar. El problema es que al ver mi cuenta sigue teniendo publicidad y no es premium. ¿Que debo hacer para tener mi cuenta premium?

  • Newbie
  • En la publicidad me muestran 2 meses pagando $100 mx mediante oxxo pagando en efectivo e imprimi la hoja y fui a pagar. El problema es que al ver mi cuenta sigue teniendo publicidad y no es premium....
  • MaríaCamila
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP

Pagué cuenta premium universitario. Inserté mis documentos, me apareció que Spotify enviaría una confirmación a mi correo. Hasta el momento no he recibido nada, mi cuenta sigue siendo FREE y el pago fue efectuado. Ayuda

  • Newbie
  • Pagué cuenta premium universitario. Inserté mis documentos, me apareció que Spotify enviaría una confirmación a mi correo. Hasta el momento no he recibido nada, mi cuenta sigue siendo FREE y el pago ...
  • MaríaCamila
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't go premium

Hello, Spotify just arrived in my country and the hype is real, but i have this major problem, i can't go premium, after i enter all my card info, there pops up a red window that says:"Payment failed. Try again, or use a different payment method. Get...

  • Newbie
  • Hello, Spotify just arrived in my country and the hype is real, but i have this major problem, i can't go premium, after i enter all my card info, there pops up a red window that says: " Paym...
  • MaríaCamila
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription to Premium since january 2017 but no service provided these last days

Hi, i have subscribed to this service but since few days, i am always interupted while listening, by ads suggesting the Premium service.Please help me to solve this issue cause I'm paying without any benefit to this service and would be obliged to te...

  • Newbie
  • Hi, i have subscribed to this service but since few days, i am always interupted while listening, by ads suggesting the Premium service. Please help me to solve this issue cause I'm paying without a...
  • MaríaCamila
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Debito em conta

Boa tarde, É possivel fazer a alteração do pagamento de cartão de credito para debito em conta?

  • Newbie
  • Boa tarde,    É possivel fazer a alteração do pagamento de cartão de credito para debito em conta?
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Giftcard code not readable anymore

I bought a 10€ giftcard and the code got damaged when i scratched it and when i tried to contact the support some difficulties came up.I was told to send them the pictures of the card and the receipt but the e-mail just won´t send.I can send e-mails ...

  • Casual Listener
  • I bought a 10€ giftcard and the code got damaged when i scratched it and when i tried to contact the support some difficulties came up. I was told to send them the pictures of the card and the recei...
  • Fabian2402
  • Casual Listener
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Can't cancel subscription to Spotify Student

Hi there Moments ago I decided, since I am a student (in Switzerland) that I'd try the Spotify Premium offer for students at half the regular price. I was prompted my credit card info and then I got a message telling me to validate that I was indeed ...

  • Casual Listener
  • Hi there   Moments ago I decided, since I am a student (in Switzerland) that I'd try the Spotify Premium offer for students at half the regular price.   I was prompted my credit card in...
  • Maxim
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo registrarme en mi plan de Spotify familiar de nuevo

No pude ingresar a mi correo para verificar mi dirección y ahora cuando quiero volver a registrarme en mi plan familiar no me permite

  • Newbie
  • No pude ingresar a mi correo para verificar mi dirección y ahora cuando quiero volver a registrarme en mi plan familiar no me permite
  • MaríaCamila
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Erste Rechnung von Klarna

Liebe Commuity,ich habe mir heute endlich ein Spotify-Premium Abo für Studenten geholt Als Zahlungsmethode habe bzw. musste ich Klarna wählen. Das hat auch alles gut geklappt, allerdings hat sich bei mir eine Frage ergeben und aus dem FAQ vo Spotify ...

  • Newbie
  • Liebe Commuity, ich habe mir heute endlich ein Spotify-Premium Abo für Studenten geholt 🙂 Als Zahlungsmethode habe bzw. musste ich Klarna wählen. Das hat auch alles gut geklappt, allerdings hat sic...
  • Diontheway
  • Newbie
  • 978 Views
  • 2 replies
  • 0 likes
  • 978 Views
  • 2 replies
  • 0 likes

Solved!! Paying Yearly insyead of Monthly

I want to pay my Spotify Subscrition yearly instead of monthly. I've searched the options on my account page, but I don't see it as an option. I like to pay my bills ahead of time if possible. Can I do that or do I have to pay monthly?

  • Newbie
  • I want to pay my Spotify Subscrition yearly instead of monthly. I've searched the options on my account page, but I don't see it as an option. I like to pay my bills ahead of time if possible. Can I ...
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 1 likes
  • 375 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify premium prepago

Hace 40 minutos hice mi primer pago para ser premium haciendo mi pago en oxxo (en modo prepago) pero sigo en modo gratuito, quiero saber cual es el poblema y como lo puedo resolver

  • Newbie
  • Hace 40 minutos hice mi primer pago para ser premium  haciendo mi pago en oxxo (en modo prepago) pero sigo en modo gratuito, quiero saber cual es el poblema y como lo puedo resolver
  • MaríaCamila
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • Premium
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas de pago

Hola, tenía una cuenta familiar y de la nada me indicó que no había sido procesado el cargo a mi tarjeta y necesitaba actualizarlo, lo hice y aún así me indicaba que había problema con los cargos, intenté con al menos 3 bancos distintos para hacer el...

  • Newbie
  • Hola, tenía una cuenta familiar y de la nada me indicó que no había sido procesado el cargo a mi tarjeta y necesitaba actualizarlo, lo hice y aún así me indicaba que había problema con los cargos, in...
  • MaríaCamila
  • Roadie
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ofrece la nueva promocion de 2 meses gratis si pagas en oxxo con efectivo y no funcionó

Lamento la molestia pero ayer yo vi en Spotify que estan ofreciendo una promocion de 2 meses gratis pagando en Oxxo en efectivo con el talon de pagos. Ayer mismo imprimi el talon y hoy fui a Oxxo a pagarlo, lamentablemente no funciono y mi cuenta dic...

  • Newbie
  • Lamento la molestia pero ayer yo vi en Spotify que estan ofreciendo una promocion de 2 meses gratis pagando en Oxxo en efectivo con el talon de pagos. Ayer mismo imprimi el talon y hoy fui ...
  • MaríaCamila
  • Roadie
  • 897 Views
  • 1 replies
  • 0 likes
  • 897 Views
  • 1 replies
  • 0 likes