Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
FatihTalha
Casual Listener
91248 Views
56 replies
5 likes

91248 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a month ago
nacho121
Visitor
11461 Views
24 replies
2 likes

11461 Views
24 replies
2 likes

I was charged twice for the premium account, and I haven’t been able to access to it.

I need a refund and to use my account, how can I do it? I have sent complaints but I don’t see my problem solved.

12170536138
Newbie
I need a refund and to use my account, how can I do it? I have sent complaints but I don’t see my problem solved.
2018-05-14 5:33:42 AM
2018-05-14 7:14:49 AM
Luke
Spotify Star
167 Views
1 replies
0 likes

167 Views
1 replies
0 likes

Billed on 2 different credit cards

Apparently when I upgraded from premium to premium family it didn’t update all the accounts info. I got billed 14.99 on one cc at the end of april and just today i got billed 9.99 on another cc. I do not know which account is linked to the first cc. ...

tlangdon
Newbie
Apparently when I upgraded from premium to premium family it didn’t update all the accounts info. I got billed 14.99 on one cc at the end of april and just today i got billed 9.99 on another cc...
2018-05-14 6:47:50 AM
2018-05-14 7:13:28 AM
Luke
Spotify Star
140 Views
1 replies
0 likes

140 Views
1 replies
0 likes

Student Account

Hi, I purchased Spotify premium student but realise I’m not eligible for it in Ireland. How can I get a refund?

Kayleighmaher24
Newbie
Hi, I purchased Spotify premium student but realise I’m not eligible for it in Ireland. How can I get a refund?
2018-05-13 8:01:26 PM
2018-05-14 7:04:34 AM
Maxim
Spotify Star
154 Views
1 replies
0 likes

154 Views
1 replies
0 likes

Only 1 month premium.

So last month ago on friday the 13th I bought spotify premium with paysafecard. Im a million percent sure Id get the first month free and then pay for the second month. But now after 1 month I lost my premium. I feel robbed, like if im right I alread...

Helpmespotify13
Newbie
So last month ago on friday the 13th I bought spotify premium with paysafecard. Im a million percent sure Id get the first month free and then pay for the second month. But now after 1 month I lost m...
2018-05-14 4:08:43 AM
2018-05-14 7:03:39 AM
Maxim
Spotify Star
158 Views
1 replies
0 likes

158 Views
1 replies
0 likes

Assinatura de casal

Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.

Luizpereira
Newbie
Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.
2018-05-14 1:55:23 AM
2018-05-14 3:31:59 AM
Bittencourt
Spotify Star
672 Views
1 replies
0 likes

672 Views
1 replies
0 likes

Unable to update my country

Hi,I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the country, but to update another payment method only.How can...

francescasandra
Newbie
Hi, I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the count...
2018-03-28 5:46:07 PM
2018-05-13 5:33:22 PM
jloef1
Newbie
327 Views
4 replies
0 likes

327 Views
4 replies
0 likes

Will i get my playlists back ?

Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question is will i get my playlists back after i cancel my free ...

ola1906
Casual Listener
Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question...
2018-05-13 12:23:13 PM
2018-05-13 5:31:02 PM
ola1906
Casual Listener
198 Views
2 replies
0 likes

198 Views
2 replies
0 likes

Premium not recognised

Recently upgraded to an iPhone 8. Despite still paying my £9.99 a month as always new phone is not recognising me as a premium customer. None of my playlists are there - all my songs gone etc! Very frustrating!!

Chuz81
Casual Listener
Recently upgraded to an iPhone 8. Despite still paying my £9.99 a month as always new phone is not recognising me as a premium customer. None of my playlists are there - all my songs gone etc! Very f...
2018-05-13 1:16:47 AM
2018-05-13 1:33:12 PM
Maxim
Spotify Star
260 Views
3 replies
0 likes

260 Views
3 replies
0 likes

Cannot cancel subscription

Hi, Spotify team. I've been ur user for about 2 years when I'm in US. I'm now moving out to other countries where ur service is not covered. I wonder how I can cancel my subscription? I tried go through the official guide, but it keeps telling me the...

YuuuZeee
Casual Listener
Hi, Spotify team. I've been ur user for about 2 years when I'm in US. I'm now moving out to other countries where ur service is not covered. I wonder how I can cancel my subscription? I tried go...
2018-05-13 9:26:06 AM
2018-05-13 10:59:20 AM
YuuuZeee
Casual Listener
289 Views
2 replies
0 likes

289 Views
2 replies
0 likes

I paid two times

Hello ! I am a new member of spotify premium. I paid first time at 11.5.18 and second time 12.5.18 by mistake. How can we solve my problem ? Could you send an e-mail to me ?(*snip*) Thanks for helping.

ufak
Newbie
Hello ! I am a new member of spotify premium. I paid first time at 11.5.18 and second time 12.5.18 by mistake. How can we solve my problem ? Could you send an e-mail to me ?(*snip*) ...
2018-05-12 11:00:17 AM
2018-05-13 10:18:52 AM
Luke
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

cant cancel my subsciptrion

hey so i have had spofity for over an half year great and all but my dad got the family subscription and i subscribed to that now i dont know how to cancel my premium subscribtion or does it do that automaticaly?

michaelstam
Newbie
hey so i have had spofity for over an half year great and all but my dad got the family subscription and i subscribed to that now i dont know how to cancel my premium subscribtion or does it do that ...
2018-05-12 6:59:49 PM
2018-05-13 8:11:34 AM
Maxim
Spotify Star
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Charged for an unfinished student registration

I was unable to complete the student registration and my credit card has been charged. It’s already past the 48 hour pending trail and my money hasn’t been given back, I’ve checked with my bank. My account is still free, is there a way to complete th...

user-removed
Visitor
I was unable to complete the student registration and my credit card has been charged. It’s already past the 48 hour pending trail and my money hasn’t been given back, I’ve checked with my bank. My a...
2018-05-13 5:48:38 AM
2018-05-13 8:04:51 AM
Maxim
Spotify Star
161 Views
1 replies
0 likes

161 Views
1 replies
0 likes

Switched to Family Plan

I just switched to a family premium plan from a normal premium plan and I was wondering if I'm still paying for the individual plan as well as the family plan. I didn't cancel the individual plan before I joined the Family plan. Thanks

sableberry
Newbie
I just switched to a family premium plan from a normal premium plan and I was wondering if I'm still paying for the individual plan as well as the family plan. I didn't cancel the individual plan bef...
2018-05-13 4:48:10 AM
2018-05-13 5:11:37 AM
Sammo115
Newbie
242 Views
1 replies
0 likes

242 Views
1 replies
0 likes

Superuser Contribution Spotify premium por PayPal Chile

La pregunta es simple, como puedo conseguir una cuenta de spotify premium pagando por PayPal en Chile

Nico53
Newbie
La pregunta es simple, como puedo conseguir una cuenta de spotify premium pagando por PayPal en Chile
2018-04-07 2:12:16 AM
2018-05-13 2:52:34 AM
Cristian22
Newbie
12477 Views
4 replies
6 likes

12477 Views
4 replies
6 likes

Paguei mas não está liberado meu Spotify Premium

Já foi debitado do meu cartão porém não está liberado

Wagner3
Newbie
Já foi debitado do meu cartão porém não está liberado
2016-09-27 1:44:22 PM
2018-05-12 11:55:43 PM
Bittencourt
Spotify Star
13600 Views
59 replies
7 likes

13600 Views
59 replies
7 likes

FAVOR FROM PREMIUM MEMBERS

I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that they dont like (as there is no conviction) is clear...

SpotfyNoFreedom
Newbie
I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that ...
2018-05-12 5:17:14 PM
2018-05-12 6:10:34 PM
Maxim
Spotify Star
376 Views
1 replies
1 likes

376 Views
1 replies
1 likes

Premium with a partner

I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?

heleneln99
Newbie
I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?
2018-05-12 2:27:18 PM
2018-05-12 4:23:22 PM
Bethany_Dawn
Community Legend
218 Views
1 replies
0 likes

218 Views
1 replies
0 likes

puedo suscribirme a una cuenta premium para mi negocio y manejarla desde otro país?

franznieto
Newbie
puedo suscribirme a una cuenta premium para mi negocio y manejarla desde otro país?
2018-05-12 2:41:03 AM
2018-05-12 3:44:26 PM
DZSantiago
Music Fan
189 Views
1 replies
0 likes

189 Views
1 replies
0 likes

Quiero saber que tarjeta esta puesta en mi cuenta pero me sale censurado

Ayidenme x fa

Ayudaaaaa
Newbie
Ayidenme x fa
2018-05-12 1:42:19 PM
2018-05-12 3:38:36 PM
DZSantiago
Music Fan
412 Views
1 replies
0 likes

412 Views
1 replies
0 likes

5 pending spotify charges on credit card

I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not indicate that your premium is pending but i did no...

StubbornMule
Casual Listener
I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not...
2018-05-11 6:30:09 PM
2018-05-12 7:57:38 AM
Maxim
Spotify Star
232 Views
1 replies
0 likes

232 Views
1 replies
0 likes

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