Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez ( *snip*)
Hi There, I had to lock my old credit card and i m now waiting for the new one.What should I do if i cannot make the payment at the moment because of this issue?
So I am about to buy the student subscription but I cannot find additional information I seek. Will I get charged for all 12 months at once? If not, if I cancel the subscription on the 3rd month will i only pay 3x4.99 or will it keep charging me?Is t...
On 12 January I could no longer play spotify on my tv. My spotify profile told me I was subscribed to the free version. So I thought my 1 year premium subscription had ended automatically , I didnt react.Now my visa account was charged with 9.99 euro...
Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )
I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?
I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed",I have contacted my bank and there is no geo restricton with the card.So I was th...
I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I don't know how to please help I don't want to add my ...
Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?
Hola!Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio donde me decía que registrara mi tarjeta que no se haría...
How do you cancel something someone bought? There is a random person on my account.
Hi there,I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 was taken from my account and then an hour later a furt...
I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix this NOW!! I'm sick of getting ripped off - now my...
How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.
I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire on the 12th of march. Will I get part of my money back? If not then...
Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la que intento usar ahora, solo cambie él plástico y ah...
In December, Spotify offered me a deal to pay for the whole year for $100 (thus, saving $20 for the year) so I took them up on it and paid. I now want to switch to the family plan, but don't want to end up paying the monthly amount on top of the $100...
Saya log in spotify dengan account facebook, account facebook saya log out dengan sendirinya dari aplikasi spotify dan tidak bisa masuk lagi padahal ID dan password sudah benar, please help..
I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices.
Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, can't get further than "Subscription" and "Update"....