Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

195232 Views

123 replies

12 likes

  • 195232 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22184 Views

28 replies

4 likes

  • 22184 Views
  • 28 replies
  • 4 likes

Paguei no boleto e a conta não migrou para o Premium

PlanoGrátis / PremiumPaís Sistema operacional(iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema Minha conta era grátis e eu paguei no boleto desde ontem, mas ainda não migrou para o Premium. Como faço?

Newbie

Plano Grátis / Premium País   Sistema operacional (iOS 10, Android Oreo, Windows 10, etc.)   Minha pergunta ou problema  Minha conta era grátis e eu paguei no boleto desde onte...

Bittencourt

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family invite gone wrong

For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd

Casual Listener

  For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd 😞

8gta_1i-bsa0f

Casual Listener

372 Views

2 replies

0 likes

  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution Verifica account family

Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrare nel piano family. È possibile risolvere questa si...

Newbie

Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrar...

user-removed

Not applicable

769 Views

3 replies

1 likes

  • 769 Views
  • 3 replies
  • 1 likes

Solved!! payment with mastercard does not work

Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem. thank you in advance! picture:Payment failed. Try again or choose a ...

Casual Listener

Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem.    th...

rpelna

Casual Listener

6026 Views

6 replies

0 likes

  • 6026 Views
  • 6 replies
  • 0 likes

Solved!! My card was charged 2 times in a month

I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free. On 28/05/2018, I added new card and Spotify charged me ...

Casual Listener

I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free....

calinn

Composer

654 Views

3 replies

0 likes

  • 654 Views
  • 3 replies
  • 0 likes

The app was updated and I lost my premium subscription

PlanPremiumCountry PhilippinesDevice(iPhone x, Macbook 12 2016)Operating System(iOS 10, Mac OS X El Captain) My Question or Issue The app was updated this evening. I was listening to my spotify playlist and suddenly I heard ads. It says on the thing ...

Newbie

Plan Premium Country  Philippines Device (iPhone x, Macbook 12 2016) Operating System (iOS 10, Mac OS X El Captain)   My Question or Issue  The app was updated this evening. ...

Bittencourt

Spotify Star

990 Views

2 replies

0 likes

  • 990 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo pagar ni con paypal ni con tarjeta

No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada.Alguien sabe que pasa?

Newbie

No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada. Alguien sabe que pasa?

JulianA_Bogota

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rechnungen werden zu spät zugestellt.

Guten Tag, Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentlichen Rechnungen nie rechtzeitig.Gibt es keine Möglichkeit m...

Newbie

Guten Tag,   Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentl...

JulianA_Bogota

Roadie

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid 21 days ago and now my account is paused?

PlanPremiumCountryNL DeviceiPhone x Operating SystemiOS My Question or Issue I recently went from creditcard subscription to manual payments via iDeal and made the last payment the 26th of may, yet I now received the message that my account has been ...

Newbie

Plan Premium Country NL   Device iPhone x  Operating System iOS    My Question or Issue  I recently went from creditcard subscription to manual payments via iDeal ...

JulianA_Bogota

Roadie

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown to buy via the internet subscription

Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anything, I checked every device in the house or was boug...

Newbie

Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anythi...

JulianA_Bogota

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

ive been overcharged twice

My Question or Issue i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i dont have premium even though i am paying

Newbie

    My Question or Issue  i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i don...

Bittencourt

Spotify Star

280 Views

2 replies

0 likes

  • 280 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanFreeCountry MexicoDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Mi mamá me ha estado mandando la invitación para unirme a su plan Spotify Premium como 10 veces, las mismas en las que he rellenado el formato y no puedo u...

Newbie

Plan Free Country  Mexico Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Mi mamá me ha estado mandando la invitación para unirme a su pla...

Julian

Moderator

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch from premium to family after the month has been charged

My Question or Issue I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or another $9?

Newbie

  My Question or Issue  I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or a...

Julian

Moderator

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Everytime I try to upgrade to Spotify Premium, I get a credit card fail

PlanFreeCountryUnited StatesDeviceiPhone 8Operating SystemWindows 10My Question or IssueI've tried many times and in multiple ways to upgrade to Spotify Premium for the first time with the $.99 for 3 months sale, but every time I get the same error m...

Visitor

Plan Free Country United States Device iPhone 8 Operating System Windows 10 My Question or Issue I've tried many times and in multiple ways to upgrade to Spotify Premium for the first time w...

Julian

Moderator

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Spotify Premium for Student error

PlanFree/PremiumCountry IndonesiaDeviceSamsung Galaxy A8 2018Operating SystemAndroid NougatMy Question or Issue I was going to purchase the Student Premium Plan, i put my cc card and then i was asked for verification for student. I pressed the Learn ...

Newbie

Plan Free/Premium Country  Indonesia Device Samsung Galaxy A8 2018 Operating System Android Nougat My Question or Issue  I was going to purchase the Student Premium Plan, i put my ...

Bittencourt

Spotify Star

482 Views

2 replies

0 likes

  • 482 Views
  • 2 replies
  • 0 likes

Errors adding family members to Premium Family Account

Plan = Family Free/Premium = PremiumCountry = USA Device = Pixel 2Operating System = Android My Question or IssueSo I have a Spotify Premium Family plan. I went to add my daughter and wife to my plan (they already had individual free accounts). They ...

Regular

Plan = Family  Free/Premium = Premium Country = USA   Device = Pixel 2 Operating System = Android   My Question or Issue So I have a Spotify Premium Family plan.  I went t...

calinn

Composer

529 Views

1 replies

0 likes

Family Members
  • 529 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is not available in my country, but if I upgrade to premium will it become available?

I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet, but I don't want to waste my money if I won't be able to use it. If I subscribe will the app become available?

Newbie

I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet,  but I don't want to waste my money if I won't be able to use it.  If I subscribe will...

Jollof

Composer

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of plan with existing contract.

Hi. I bought a premium acct with 2 free subscribtion month. My contract ends in Dec. I would like to upgrade to family acct. will my existing subscription payment be cancel? Since I’ve already paid for the 10 months. Do I pay the difference? Or I nee...

Newbie

Hi. I bought a premium acct with 2 free subscribtion month. My contract ends in Dec. I would like to upgrade to family acct. will my existing subscription payment be cancel? Since I’ve already paid f...

Julian

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged and charge after cancelling subscription

I canceled my account and I am still being charged. When open the spotify app it shows the free version but they are still charging me. When I was noticed the charge I looked into there previous charges and I was being charges twice a month. I only h...

Newbie

I canceled my account and I am still being charged. When open the spotify app it shows the free version but they are still charging me. When I was noticed the charge I looked into there previous char...

Julian

Moderator

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Premium

I had premium on my phone since April of this year and I changed device today,I logged in and my premium is gone,on my old device it still exists but on my new device it promotes premium and I don't even have it ,I have logged in and out a couple of ...

Newbie

I had premium on my phone since April of this year and I changed device today,I logged in and my premium is gone,on my old device it still exists but on my new device it promotes premium and I don't ...

Jollof

Composer

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes