Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
195232 Views
123 replies
12 likes
- 195232 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22184 Views
28 replies
4 likes
- 22184 Views
- 28 replies
- 4 likes
Paguei no boleto e a conta não migrou para o Premium
PlanoGrátis / PremiumPaís Sistema operacional(iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema Minha conta era grátis e eu paguei no boleto desde ontem, mas ainda não migrou para o Premium. Como faço?
Plano Grátis / Premium País Sistema operacional (iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema Minha conta era grátis e eu paguei no boleto desde onte...
Spotify Star
277 Views
1 replies
0 likes
- 277 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Family invite gone wrong
For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd
For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd 😞
Casual Listener
372 Views
2 replies
0 likes
- 372 Views
- 2 replies
- 0 likes
Superuser Contribution Verifica account family
Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrare nel piano family. È possibile risolvere questa si...
Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrar...
Not applicable
769 Views
3 replies
1 likes
- 769 Views
- 3 replies
- 1 likes
Solved!! payment with mastercard does not work
Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem. thank you in advance! picture:Payment failed. Try again or choose a ...
Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem. th...
Casual Listener
6026 Views
6 replies
0 likes
- 6026 Views
- 6 replies
- 0 likes
Solved!! My card was charged 2 times in a month
I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free. On 28/05/2018, I added new card and Spotify charged me ...
I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free....
Composer
654 Views
3 replies
0 likes
- 654 Views
- 3 replies
- 0 likes
The app was updated and I lost my premium subscription
PlanPremiumCountry PhilippinesDevice(iPhone x, Macbook 12 2016)Operating System(iOS 10, Mac OS X El Captain) My Question or Issue The app was updated this evening. I was listening to my spotify playlist and suddenly I heard ads. It says on the thing ...
Plan Premium Country Philippines Device (iPhone x, Macbook 12 2016) Operating System (iOS 10, Mac OS X El Captain) My Question or Issue The app was updated this evening. ...
Spotify Star
990 Views
2 replies
0 likes
- 990 Views
- 2 replies
- 0 likes
Superuser Contribution No puedo pagar ni con paypal ni con tarjeta
No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada.Alguien sabe que pasa?
No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada. Alguien sabe que pasa?
Roadie
372 Views
1 replies
0 likes
- 372 Views
- 1 replies
- 0 likes
Superuser Contribution Rechnungen werden zu spät zugestellt.
Guten Tag, Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentlichen Rechnungen nie rechtzeitig.Gibt es keine Möglichkeit m...
Guten Tag, Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentl...
Roadie
347 Views
1 replies
0 likes
- 347 Views
- 1 replies
- 0 likes
Superuser Contribution Paid 21 days ago and now my account is paused?
PlanPremiumCountryNL DeviceiPhone x Operating SystemiOS My Question or Issue I recently went from creditcard subscription to manual payments via iDeal and made the last payment the 26th of may, yet I now received the message that my account has been ...
Plan Premium Country NL Device iPhone x Operating System iOS My Question or Issue I recently went from creditcard subscription to manual payments via iDeal ...
Roadie
266 Views
1 replies
0 likes
- 266 Views
- 1 replies
- 0 likes
Superuser Contribution Unknown to buy via the internet subscription
Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anything, I checked every device in the house or was boug...
Hello all. I have a very big problem. Without my knowledge yesterday before 12.00 a monthly subscription was purchased. This is paid from my bank account. It surprised me because I did not buy anythi...
Roadie
265 Views
1 replies
0 likes
- 265 Views
- 1 replies
- 0 likes
ive been overcharged twice
My Question or Issue i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i dont have premium even though i am paying
My Question or Issue i have spotify student and ive been getting charged for the full premium price. also my account is missing and i cant access my playlists and it says i don...
Spotify Star
280 Views
2 replies
0 likes
- 280 Views
- 2 replies
- 0 likes
Superuser Contribution Spotify Premium
PlanFreeCountry MexicoDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Mi mamá me ha estado mandando la invitación para unirme a su plan Spotify Premium como 10 veces, las mismas en las que he rellenado el formato y no puedo u...
Plan Free Country Mexico Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue Mi mamá me ha estado mandando la invitación para unirme a su pla...
Moderator
343 Views
1 replies
0 likes
- 343 Views
- 1 replies
- 0 likes
Superuser Contribution Switch from premium to family after the month has been charged
My Question or Issue I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or another $9?
My Question or Issue I have a premium account which has already been charged (next payment July 17) so, if I want to change to family right now, will I be charged only the $3 left or a...
Moderator
268 Views
1 replies
0 likes
- 268 Views
- 1 replies
- 0 likes
Superuser Contribution Everytime I try to upgrade to Spotify Premium, I get a credit card fail
PlanFreeCountryUnited StatesDeviceiPhone 8Operating SystemWindows 10My Question or IssueI've tried many times and in multiple ways to upgrade to Spotify Premium for the first time with the $.99 for 3 months sale, but every time I get the same error m...
Plan Free Country United States Device iPhone 8 Operating System Windows 10 My Question or Issue I've tried many times and in multiple ways to upgrade to Spotify Premium for the first time w...
Moderator
296 Views
1 replies
0 likes
- 296 Views
- 1 replies
- 0 likes
Spotify Premium for Student error
PlanFree/PremiumCountry IndonesiaDeviceSamsung Galaxy A8 2018Operating SystemAndroid NougatMy Question or Issue I was going to purchase the Student Premium Plan, i put my cc card and then i was asked for verification for student. I pressed the Learn ...
Plan Free/Premium Country Indonesia Device Samsung Galaxy A8 2018 Operating System Android Nougat My Question or Issue I was going to purchase the Student Premium Plan, i put my ...
Spotify Star
482 Views
2 replies
0 likes
- 482 Views
- 2 replies
- 0 likes
Errors adding family members to Premium Family Account
Plan = Family Free/Premium = PremiumCountry = USA Device = Pixel 2Operating System = Android My Question or IssueSo I have a Spotify Premium Family plan. I went to add my daughter and wife to my plan (they already had individual free accounts). They ...
Plan = Family Free/Premium = Premium Country = USA Device = Pixel 2 Operating System = Android My Question or Issue So I have a Spotify Premium Family plan. I went t...
Composer
529 Views
1 replies
0 likes
Family Members
- 529 Views
- 1 replies
- 0 likes
Solved!! Spotify is not available in my country, but if I upgrade to premium will it become available?
I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet, but I don't want to waste my money if I won't be able to use it. If I subscribe will the app become available?
I want to buy premium but I can't log into my account because Spotify is not available in Serbia yet, but I don't want to waste my money if I won't be able to use it. If I subscribe will...
Composer
434 Views
1 replies
0 likes
- 434 Views
- 1 replies
- 0 likes
Superuser Contribution Change of plan with existing contract.
Hi. I bought a premium acct with 2 free subscribtion month. My contract ends in Dec. I would like to upgrade to family acct. will my existing subscription payment be cancel? Since I’ve already paid for the 10 months. Do I pay the difference? Or I nee...
Hi. I bought a premium acct with 2 free subscribtion month. My contract ends in Dec. I would like to upgrade to family acct. will my existing subscription payment be cancel? Since I’ve already paid f...
Moderator
370 Views
1 replies
0 likes
- 370 Views
- 1 replies
- 0 likes
Superuser Contribution Double charged and charge after cancelling subscription
I canceled my account and I am still being charged. When open the spotify app it shows the free version but they are still charging me. When I was noticed the charge I looked into there previous charges and I was being charges twice a month. I only h...
I canceled my account and I am still being charged. When open the spotify app it shows the free version but they are still charging me. When I was noticed the charge I looked into there previous char...
Moderator
273 Views
1 replies
0 likes
- 273 Views
- 1 replies
- 0 likes
Premium
I had premium on my phone since April of this year and I changed device today,I logged in and my premium is gone,on my old device it still exists but on my new device it promotes premium and I don't even have it ,I have logged in and out a couple of ...
I had premium on my phone since April of this year and I changed device today,I logged in and my premium is gone,on my old device it still exists but on my new device it promotes premium and I don't ...
Composer
322 Views
1 replies
0 likes
- 322 Views
- 1 replies
- 0 likes