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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

74960 Views

20 replies

99 likes

  • 74960 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140007 Views

69 replies

10 likes

Premium for Family
  • 140007 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80306 Views

89 replies

4 likes

  • 80306 Views
  • 89 replies
  • 4 likes

I have 2 email and I don't know which of this premium? Please 2 account be together

*snip* and *snip* these email I don't know which of them premium I want to just premium email and another one please close or together. I want to use just 1 email

Casual Listener

*snip* and *snip* these email I don't know which of them premium I want to just premium email and another one please close or together. I want to use just 1 email 

Luke

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Infierno Spotify, pago rechazado y chat de ayuda de fronterizos...

PlanPremiumCountry ArgentinaDeviceMoto X PlayOperating SystemAndroid Oreo My Question or Issue Hace 20 días, me han actualizado el plástico de mi tarjeta de crédito VISA y ese mismo día comenzó el horror.Todos los servicios siguieron debitándose, men...

Visitor

Plan Premium Country  Argentina Device Moto X Play Operating System Android Oreo   My Question or Issue  Hace 20 días, me han actualizado el plástico de mi tarjeta de crédito...

Aimee_T

Roadie

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Probleme de paiement

Bonjour je veux renouveller mon abonnement premium spotify. J'habite au Canada mais j'ai une carte de credit francaise que j'utilise pour les paiements sur internet. Apparament spotify n'accepte pas cette contradiction. J'essaie alors de changer mon ...

Casual Listener

Bonjour je veux renouveller mon abonnement premium spotify. J'habite au Canada mais j'ai une carte de credit francaise que j'utilise pour les paiements sur internet. Apparament spotify n'accepte pas ...

Luke

Community Legend

502 Views

1 replies

1 likes

  • 502 Views
  • 1 replies
  • 1 likes

Unable to accept invitation to Premium for Family

My cousing invited me to the Premium family account but the message "You're unable to join this Family plan" always shows.Our address is the same and I've updated my profile. She has already canceled the invite and resended it. How can I join my fami...

Newbie

My cousing invited me to the Premium family account but the message "You're unable to join this Family plan" always shows. Our address is the same and I've updated my profile. She has alre...

Luke

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

[RO] Unicredit debit card not accepted for payment

Hi everyone, I use my Unicredit debit card for all online transactions - PayPal, Amazon, Google Music etc. and it works perfectly fine. However, I'm unable to use it to pay my premium subscription. I made sure I have funds available for at least two ...

Regular

Hi everyone,   I use my Unicredit debit card for all online transactions - PayPal, Amazon, Google Music etc. and it works perfectly fine. However, I'm unable to use it to pay my premium subscr...

Luke

Community Legend

969 Views

1 replies

0 likes

  • 969 Views
  • 1 replies
  • 0 likes

Update Credit Card Info.

I am unable to update my credit card information. I have tried to follow the steps given but what the inforamtion given does not work. This is very frustrating, because this isn't the first time that this has happened.

Newbie

I am unable to update my credit card information. I have tried to follow the steps given but what the inforamtion given does not work. This is very frustrating, because this isn't the first time that...

Luke

Community Legend

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

payment update

Hi,I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning. I called the bank and learned that this problem is not about my card. So how can i update m...

Newbie

Hi, I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning.  I called the bank and ...

Luke

Community Legend

654 Views

1 replies

0 likes

Android
Windows
  • 654 Views
  • 1 replies
  • 0 likes

Ödeme yaptım premium başlatılmadı

Üç kez ödeme yaptım ama premium üyeliğim başlatılmıyor.

Casual Listener

Üç kez ödeme yaptım ama premium üyeliğim başlatılmıyor.

Luke

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Drake songs are garbage, yet Spotify forces him in song recommendations

I am on a 3-month trial Spotify premium. I keep getting recommendations to listen Drake. I hate Drake. His music is complete garbage. Please stop recommending Drake. Thanks.

Regular

I am on a 3-month trial Spotify premium. I keep getting recommendations to listen Drake. I hate Drake. His music is complete garbage. Please stop recommending Drake.   Thanks.

Luke

Community Legend

620 Views

1 replies

2 likes

  • 620 Views
  • 1 replies
  • 2 likes

Superuser Contribution devolucion de dinero, con quien me puedo contactar

Solicito devolución de mi mensualidad debido a que no se respeta el acuerdo de publicidad con los anuncios del nuevo álbum de DrakePlanPremiumCountry MexicoDeviceGalaxy s7 edgeOperating System(Android Oreo) My Question or Issue Espero se respete mi s...

Casual Listener

Solicito devolución de mi mensualidad debido a que no se respeta el acuerdo de publicidad con los anuncios del nuevo álbum de Drake Plan Premium Country  Mexico Device Galaxy s7 edge Oper...

Omega1oz86

Casual Listener

702 Views

2 replies

0 likes

Devolucion de mensualidad
  • 702 Views
  • 2 replies
  • 0 likes

Superuser Contribution My family premium didnt get paid

Yesterday I had to update payment details for my account as I didn't have money in the there before hand and when its updated something has gone a miss and instead of giving me family premium it's just giving me a normal premium, I want to know is if...

Newbie

   Yesterday I had to update payment details for my account as I didn't have money in the there before hand and when its updated something has gone a miss and instead of giving me family p...

MaríaCamila

Roadie

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'd like premium for family. One question

PlanFamily premiumCountry: canada My Question or IssueI was just billed for my single premium account. If I upgrade to premium family will I be billed the 14.99$ this cycle this month or next cycle?

Roadie

Plan Family premium Country: canada   My Question or Issue I was just billed for my single premium account. If I upgrade to premium family will I be billed the 14.99$ this cycle this month ...

MaríaCamila

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

gift card bug

Hi all i nead help i've got a 30€ gift card when i write the PIN thats work,the site recognizes the card but when i wan't to validate the site send me an error message... pleaze help me and sry for my great english PlanFree/PremiumCountry FranceDevic...

Casual Listener

Hi all i nead help i've got a 30€ gift card  when i write the PIN thats work,the site recognizes the card  but when i wan't to validate the site send me an error message... pleaze help me a...

spokelde344

Casual Listener

478 Views

4 replies

0 likes

  • 478 Views
  • 4 replies
  • 0 likes

Superuser Contribution I’m signing into someone else’s account!?

PlanPremiumCountryaus DeviceiPhone 5sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso I bought a new phone and wanted to sign into Spotify but couldn’t remember my password. When I reset it I signed into someone else’s a...

Newbie

Plan Premium Country aus   Device iPhone 5s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so I bought a new phone and wanted to sign into S...

MaríaCamila

Roadie

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for an account I don’t have

So I cancelled my student premium subscription earlier on this account, but I got charged the other day, and not in the same day I would have normally gotten charged. I checked my account and it says I haven’t renewed it. I also don’t have any other ...

Newbie

So I cancelled my student premium subscription earlier on this account, but I got charged the other day, and not in the same day I would have normally gotten charged. I checked my account and it says...

MaríaCamila

Roadie

1439 Views

2 replies

0 likes

  • 1439 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambio de suscripcion familiar a individual sin aviso.

Tuve un problema con la aplicación en mi celular, el cual no pudo hacer el cargo a la tarjeta que siempre la tuve vinculada, para no perder el servicio y perder tiempo en aclaración hice el cambio a otra tarjeta que poseo, el proceso de cambio en la ...

Newbie

Tuve un problema con la aplicación en mi celular, el cual no pudo hacer el cargo a la tarjeta que siempre la tuve vinculada, para no perder el servicio y perder tiempo en aclaración hice el cambio a ...

MaríaCamila

Roadie

1486 Views

1 replies

0 likes

  • 1486 Views
  • 1 replies
  • 0 likes

Am I supposed to like Drake or having ads at my premium account?

PlanPremiumCountry Brazil My Question or Issue I pay monthly a certain amount of money in order not to have ads presented. Why the **bleep** do you present me ads? I'm not interested in Drake's music, however good you guys think it is, I'm not intere...

Casual Listener

Plan Premium Country  Brazil   My Question or Issue   I pay monthly a certain amount of money in order not to have ads presented.   Why the **bleep** do you present me ad...

Luke

Community Legend

632 Views

4 replies

1 likes

  • 632 Views
  • 4 replies
  • 1 likes

Renew family premium members

I cant renew my family members for this Family premium. I already send them the invitation but they cannot join.I already resend it but nothing happened. I csncel it then retype again, the same.Every month im doing this. Btw my patme t is thru credit...

Casual Listener

I cant renew my family members for this Family premium. I already send them the invitation but they cannot join. I already resend it but nothing happened. I csncel it then retype again, the same. E...

Kamran

Composer

1028 Views

2 replies

0 likes

  • 1028 Views
  • 2 replies
  • 0 likes

Paguei o boleto e o pagamento ainda está grátis.

Paguei 3 meses de spotify pela promoção de 24,90 no boleto e recebi um email de confirmação,inclusive tenho a nota fiscal.Mas meu spotify premium não foi liberado e não encontro mais este email na minha caixa de entrada.O que devo fazer??

Newbie

  Paguei 3 meses de spotify pela promoção de 24,90 no boleto e recebi um email de confirmação,inclusive tenho a nota fiscal.Mas meu spotify premium não foi liberado e não encontro mais este ema...

Bittencourt

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes