Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128889 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57245 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232395 Views
144 replies
13 likes
I have a canceled Hulu account and an active one. I accidentally linked my canceled one. Can I change that to the active account before this trial period is over?
I have a canceled Hulu account and an active one. I accidentally linked my canceled one. Can I change that to the active account before this trial period is over?
Newbie
326 Views
2 replies
0 likes
Tenho conta de assinante universitário, enviei meu comprovante de matricula, foi analisado e aceito. Pedi para voltar ao site para finalizar mas não há essa opção!!!Como procedo?
Tenho conta de assinante universitário, enviei meu comprovante de matricula, foi analisado e aceito. Pedi para voltar ao site para finalizar mas não há essa opção!!! Como procedo?
Spotify Star
712 Views
1 replies
0 likes
I've been sharing a Premium For Family account with my family members since February the 25nd of 2018. I've always payed via my PayPal account which I have linked up with my debit card. However, PayPal recently updated some stuff and I needed to re-l...
I've been sharing a Premium For Family account with my family members since February the 25nd of 2018. I've always payed via my PayPal account which I have linked up with my debit card. However, PayP...
Spotify Star
213 Views
1 replies
0 likes
So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over?
So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over?
Roadie
1194 Views
1 replies
0 likes
I recently got a Visa prepaid gift card, which i’ve been trying to use to resubscribe to premium. Each time i type in my info, it says the payment failed. I’ve tried multiple times, and i’ve tried scanning the card to make sure there was no human err...
I recently got a Visa prepaid gift card, which i’ve been trying to use to resubscribe to premium. Each time i type in my info, it says the payment failed. I’ve tried multiple times, and i’ve tried sc...
Spotify Star
792 Views
1 replies
0 likes
Hello, My master card is blocked because i lost it, the new one is available at my bank but don't have the time to get it till Wednesday also my invoice date is 23/04. how long does it take till they cancel my premium? Thanks
Hello, My master card is blocked because i lost it, the new one is available at my bank but don't have the time to get it till Wednesday also my invoice date is 23/04. how long does it take ...
Spotify Star
310 Views
1 replies
0 likes
If l end my premium subscription will l get money back because l was just charged 2 days ago
If l end my premium subscription will l get money back because l was just charged 2 days ago
Spotify Star
280 Views
1 replies
0 likes
Hey guys!I wanted to try this student program in spotify. Filled in my credit info etc, but when i got to verifying site i realized that i cant do this. I didnt know that it was only for univeristy students. I tried to cancel, but i couldnt so i just...
Hey guys! I wanted to try this student program in spotify. Filled in my credit info etc, but when i got to verifying site i realized that i cant do this. I didnt know that it was only for univeristy...
Spotify Star
305 Views
1 replies
0 likes
Hola hace días tenía suscripción al plan familiar premium de mi hermano, dejo de pagar y se cancelo, ahora mi hermanaaa contrato un plan y no me puedo suscribir Que debo hacer?
Hola hace días tenía suscripción al plan familiar premium de mi hermano, dejo de pagar y se cancelo, ahora mi hermanaaa contrato un plan y no me puedo suscribir Que debo hacer?
Roadie
1219 Views
3 replies
0 likes
Hello ! I have problem with my family subscription. I've had it for 1 month and in a day, when my subscription was ending, the payment failed cause of limits on my credit card. I've unlocked it and the payment isn't still working. I've tried everythi...
Hello ! I have problem with my family subscription. I've had it for 1 month and in a day, when my subscription was ending, the payment failed cause of limits on my credit card. I've unlocked it and&n...
Roadie
444 Views
3 replies
0 likes
So apparently Paypal is not supported anymore.A quick work around, get a giftcard from paypal-gifts.com.You can choose $10, $30 or $60. I only tried $10 and that gave me 1 month premium.I am guessing $30 and $60 will give 3 and 6 months.It will ,of c...
So apparently Paypal is not supported anymore. A quick work around, get a giftcard from paypal-gifts.com. You can choose $10, $30 or $60. I only tried $10 and that gave me 1 month premium. I am gu...
Roadie
366 Views
1 replies
0 likes
I pay so I won't see ads of any sort, and you are sending notification ads for another streaming services. Cancelling my subscription. Jerks
I pay so I won't see ads of any sort, and you are sending notification ads for another streaming services. Cancelling my subscription. Jerks
Spotify Star
287 Views
1 replies
0 likes
Hallo! Ich habe heute eine Geschenkkarte im wert von 60 euro gekauft, leider sind mir beim rubbeln der Karte einige Ziffern verloren gegangen. Ich besitze noch den Bon und die Karte aber kann sie nicht einlösen. Was kann ich nun machen? 60 euro wären...
Hallo! Ich habe heute eine Geschenkkarte im wert von 60 euro gekauft, leider sind mir beim rubbeln der Karte einige Ziffern verloren gegangen. Ich besitze noch den Bon und die Karte aber ...
Spotify Star
493 Views
1 replies
0 likes
Fiz o pagamento do boleto e a transação foi efetuada mas ate agora não recebi o e-mail nem o serviço que compre nada preciso de respostas Spotify
Fiz o pagamento do boleto e a transação foi efetuada mas ate agora não recebi o e-mail nem o serviço que compre nada preciso de respostas Spotify
Spotify Star
239 Views
1 replies
0 likes
Hello, after filling out online support forms for the past 2 weeks to no avail or response, I'm turning here for some help. I started a 30-day spotify premium trial that was ended well in advance of the end date and confirmed on my account page that ...
Hello, after filling out online support forms for the past 2 weeks to no avail or response, I'm turning here for some help. I started a 30-day spotify premium trial that was ended well in advance of ...
Spotify Star
346 Views
3 replies
0 likes
Hi, My sister's just called me cause everybody at home has been removed from the Family Suscription apart from me. I've just logged in on the website and I've seen my there are only two account activate in my plan, mine and another's guy I don't know...
Hi, My sister's just called me cause everybody at home has been removed from the Family Suscription apart from me. I've just logged in on the website and I've seen my there are only tw...
Spotify Star
268 Views
1 replies
0 likes
Hi so I got a new phone and I just logged into my spotify account however it shows that I no longer have premium on it. Although I pay every month. I tried getting premium again by clicking the student offer and it told me that I have already redeeme...
Hi so I got a new phone and I just logged into my spotify account however it shows that I no longer have premium on it. Although I pay every month. I tried getting premium again by clicking the stude...
Community Legend
357 Views
1 replies
0 likes
After the free trial ends, will my account automatically be charged?? Or am I okay to just leave the subscription alone until the trial ends?
After the free trial ends, will my account automatically be charged?? Or am I okay to just leave the subscription alone until the trial ends?
Community Legend
221 Views
1 replies
0 likes
Hola, recibi un correo donde me decia que no se habia podido hacer el cobro de mi cuenta, entonces volvi a realizarlo pero resulta que ya no es el Plan Familiar y todas mis playlist desaparecieron....como las recupero??
Hola, recibi un correo donde me decia que no se habia podido hacer el cobro de mi cuenta, entonces volvi a realizarlo pero resulta que ya no es el Plan Familiar y todas mis playlist desaparecieron......
Newbie
586 Views
2 replies
0 likes
Hi there, I have a premium account - no adds, can skip songs etc.. but spotify tells me I need premium account to connect to devices such as bluetooth / wifii speaker. Any idea how to sort this out? Thanks in advance, Em
Hi there, I have a premium account - no adds, can skip songs etc.. but spotify tells me I need premium account to connect to devices such as bluetooth / wifii speaker. Any idea how to ...
Spotify Star
248 Views
1 replies
0 likes
