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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11406 Views
  • 24 replies
  • 2 likes
  • 11406 Views
  • 24 replies
  • 2 likes

Superuser Contribution Plan familiar, todos expulsados

Hola, en mi cuenta familiar han expulsado ( sin motivo ) a todos los miembros. quiero solucionar esto. gracias

  • Newbie
  • Hola,   en mi cuenta familiar han expulsado ( sin motivo ) a todos los miembros.    quiero solucionar esto.   gracias
  • SergioDavid
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalat för premium men har free

Hej.Igår den 7/5 drogs betalning för premium från mitt konto. ( betalning för prenumeration misslyckades den 24/4) Men trots att betalningen nu är genomförd så har jag fortfarande bara free som konto? När startar premium igen? Vänligen Johanna

  • Newbie
  • Hej. Igår den 7/5 drogs betalning för premium från mitt konto. ( betalning för prenumeration misslyckades den 24/4) Men trots att betalningen nu är genomförd så har jag fortfarande bara free som kon...
  • SergioDavid
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

First time using spotify premium

Hi, this is my first time to using spotify premium and said if i subscribed now ill get 30 days free. Does it means i got 2 months if i get subscribed included the one that i pay. Would u explain why i only get 1month? Sorry for my bad english

  • Casual Listener
  • Hi, this is my first time to using spotify premium and said if i subscribed now ill get 30 days free. Does it means i got 2 months if i get subscribed included the one that i pay. Would u explain why...
  • Bethany_Dawn
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Picture on Profile

Hi please check my account. I signed up last June I think for the 99 cent promo am have been getting billed for premium account dinner the end of that promo for 9.99/ month. I am trying to link my Hulu account but spotify is saying I don't have premi...

  • Newbie
  • Hi please check my account. I signed up last June I think for the 99 cent promo am have been getting billed for premium account dinner the end of that promo for 9.99/ month. I am trying to link my Hu...
  • SergioDavid
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Me cobraram errado de novo.

Olá, bom dia, recebi outra cobrança de 16,90 reais. Sendo que minha conta é Família e só será cobrada amanhã. Já mandei um email mês passado e o problema persiste. O que faço agora? Grato.

  • Casual Listener
  • Olá, bom dia, recebi outra cobrança de 16,90 reais. Sendo que minha conta é Família e só será cobrada amanhã. Já mandei um email mês passado e o problema persiste. O que faço agora? Grato. 
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

Superuser Contribution Explicit button

I paid for my subscription and it says I still don't have premium but the payment went through on my bank records

  • Casual Listener
  • I paid for my subscription and it says I still don't have premium but the payment went through on my bank records  
  • Melody
  • Spotify
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium

Spotify premium uyelikte mobil internet paketi azalır mi?

  • Casual Listener
  • Spotify premium uyelikte mobil internet paketi azalır mi?
  • Melody
  • Spotify
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double payment

I buy the Premium with Student Discount (in the Brazil version) and a credit card was necessary to finish the sale, my uni request was in avaliation and after a while was approved but when I came to the site to finalized my buy and start my premium a...

  • Newbie
  • I buy the Premium with Student Discount (in the Brazil version) and a credit card was necessary to finish the sale, my uni request was in avaliation and after a while was approved but when I came to ...
  • Melody
  • Spotify
  • 270 Views
  • 4 replies
  • 0 likes
  • 270 Views
  • 4 replies
  • 0 likes

Superuser Contribution Conta universitaria

Solicitei uma conta universitaria e foi cobrado 3 vezes o valor e ainda não foi confirmada a conta. Quero saber se vão me reembolsar? Ou eu fui roubada mesmo? < Moderator snip >

  • Casual Listener
  • Solicitei uma conta universitaria e foi cobrado 3 vezes o valor e ainda não foi confirmada a conta. Quero saber se vão me reembolsar? Ou eu fui roubada mesmo?  < Moderator snip >
  • Melody
  • Spotify
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Cannot get "month" drop-down menu of card registration to work. Anyone experience the same thing?

I need to re-register a debit card for my Premium subscription becuase I have a new card. I cannot get the "month" drop-down menu part of expiration date for new card to work. Cannot register new card and get subscription to continue working for that...

  • Newbie
  • I need to re-register a debit card for my Premium subscription becuase I have a new card. I cannot get the "month" drop-down menu part of expiration date for new card to work. Cannot register new car...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Student discount problem

Hi!Basically I'm tring to upgrade my account with the students offer. i'm an UK student and at the moment I'm back home in italy, and In the universities list I can't find UK.So i tired to change in "my profile" the country and the only one that i ca...

  • Newbie
  • Hi! Basically I'm tring to upgrade my account with the students offer. i'm an UK student and at the moment I'm back home in italy, and In the universities list I can't find UK. So i tired to change...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Changing country with Spotify Premium

Hello Friends, I just moved from Australia to Mexico. Spotify is asking me to change my payment method. I tried changing it but I can't until I change the country. I went to my profile, and I'm not able to do it from there. It takes me to further ins...

  • Newbie
  • Hello Friends,    I just moved from Australia to Mexico. Spotify is asking me to change my payment method. I tried changing it but I can't until I change the country.    I wen...
  • cris_dixit
  • Newbie
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify doesn't recognize I'm a premium and family subscriber

The other day I re-installed my Spotify app on my LG 8 phone. When I tried to login it didn't recognize my email address or that I had both premium and family subscriptions. In fact I had lost all my music and was able to only use the free service. M...

  • Newbie
  • The other day I re-installed my Spotify app on my LG 8 phone. When I tried to login it didn't recognize my email address or that I had both premium and family subscriptions. In fact I had lost a...
  • Aimee_T
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Can't change my country (and following instructions just gets me into a loop)

Hi,I've just moved to Canada (Quebec) from the UK and I am trying to change the payment method and country of my premium account. This is what the documentation says about changing countries:And what happens when I try to do so:Basically the docs say...

Screen Shot 2018-04-02 at 09.38.24.png Screen Shot 2018-04-02 at 09.40.05.png
  • Casual Listener
  • Hi, I've just moved to Canada (Quebec) from the UK and I am trying to change the payment method and country of my premium account. This is what the documentation says about changing countries: ...
  • user-removed
  • Not applicable
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium account stop cause of a bug

I've got premium account for a month now, btw my premium acclint is for 1 year then suddenly it bug that spotify is free for 14 days in international though i didn't do anything. Then when i check my profile it was suddenly change to US when it can't...

  • Newbie
  • I've got premium account for a month now, btw my premium acclint is for 1 year then suddenly it bug that spotify is free for 14 days in international though i didn't do anything. Then when i check my...
  • Aimee_T
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay a subscription on a new account

Hello, I have opened a Spotify account and took a Premium subscription. I changed my mind quickly after that, resigned the subscription and tried to delete my account without success, because I wanted to create a new account with Facebook.So I did, b...

  • Newbie
  • Hello, I have opened a Spotify account and took a Premium subscription. I changed my mind quickly after that, resigned the subscription and tried to delete my account without success, because I wante...
  • Aimee_T
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help

So I upgraded my Spotify and I wasn’t getting the premium at first but then I logged off and logged back on and it deleted all my music or music is gone how can I get it back?

  • Casual Listener
  • So I upgraded my Spotify and I wasn’t getting the premium at first but then I logged off and logged back on and it deleted all my music or music is gone how can I get it back?
  • Aimee_T
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Premium if I do not know my password and profile, cancel it

Hi,I have a problem with Spotify. I tried Spotify for free, but I do not have data for this account and I do not know how to get it. Can I please write your bank account, do you want to cancel Premium subscription in this account, please?

  • Casual Listener
  • Hi, I have a problem with Spotify. I tried Spotify for free, but I do not have data for this account and I do not know how to get it. Can I please write your bank account, do you want to cancel Prem...
  • Aimee_T
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel spotify premiun after purchasing it

I purchase premium through pay mobile and texted me that I’ve been charged, i cancel it right way. Do I still need to pay it or not?

  • Newbie
  • I purchase premium through pay mobile and texted me that I’ve been charged, i cancel it right way. Do I still need to pay it or not? 
  • Aimee_T
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes