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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5960 Views
  • 23 replies
  • 2 likes
  • 5960 Views
  • 23 replies
  • 2 likes

Student discount

My student plan was changed to premium and I was charged $10.91 without knowing. I would like to be refunded that $10.91 and charged for the student discount. Can anyone help?

  • Newbie
  • My student plan was changed to premium and I was charged $10.91 without knowing. I would like to be refunded that $10.91 and charged for the student discount. Can anyone help?
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Subscription double charged

I tried to register on spotify for students, I already entered all my card details, it says that it wont charge until all supporting documents has been provided. then I realise I have to present less than 3 months docs that I dont have, as I am gradu...

  • Newbie
  • I tried to register on spotify for students, I already entered all my card details, it says that it wont charge until all supporting documents has  been provided. then I realise I have to presen...
  • Maxim
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Payment made but still free user

I subscribed as premium. Made the payment but still seems as free user.

  • Casual Listener
  • I subscribed as premium. Made the payment but still seems as free user.
  • Hlygk
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

[Hulu] Spotify Family Plan with Hulu

when i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened

  • Newbie
  • when i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened
  • spotuserpaisley
  • Casual Listener
  • 438 Views
  • 3 replies
  • 1 likes
  • 438 Views
  • 3 replies
  • 1 likes

Superuser Contribution App pop up issue?

I open my Spotify app on my phone and the big red pop up shows up about my premium. Yet I paid my bill on the 27/3 (the money did come out of my account) and it shows up on my receipts. Is this just an issue with the app/have others had the same issu...

  • Newbie
  • I open my Spotify app on my phone and the big red pop up shows up about my premium. Yet I paid my bill on the 27/3 (the money did come out of my account) and it shows up on my receipts. Is this just ...
  • JulianA_Bogota
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment

I had used a month of premium on the student plan and I thought I had been charged at the start of the month, but I got an email at the end of the month saying I didn't have enough money to pay for this month of premium. It said I needed to re-add my...

  • Visitor
  • I had used a month of premium on the student plan and I thought I had been charged at the start of the month, but I got an email at the end of the month saying I didn't have enough money to pay for t...
  • JulianA_Bogota
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution México

Pagué en Oxxo una suscripción por 2 meses de spotify premium por $100 pesos Hice el pago y no tengo premium

  • Newbie
  • Pagué en Oxxo una suscripción por 2 meses de spotify premium por $100 pesos  Hice el pago y no tengo premium   
  • JulianA_Bogota
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Charged not even got premium

I have been charged and do not know why as I am on spotify free. I have contacted my bank to take action.

  • Newbie
  • I have been charged and do not know why as I am on spotify free. I have contacted my bank to take action.
  • imattolo
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Spotify studenti

Buongiorno. Ho fatto la richeista per attivare spotify studenti, inserendo la documentazione necessaria. Mi è arrivata la mail di conferma da share id che confermava il mio stato studente. Ma non posso ancorano usufruire di premim

  • Visitor
  • Buongiorno. Ho fatto la richeista per attivare spotify studenti, inserendo la documentazione necessaria. Mi è arrivata la mail di conferma da share id che confermava il mio stato studente. Ma non pos...
  • imattolo
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Upgrading to Family Plan after pre-paying Premium in December 2017

I want to upgrade to a family plan so my wife can get the same benefits and such I do. However, I don't want to start paying monthly again since I've already prepaid for the year back in December. Is there a way to pay the difference? Also, if I deci...

  • Newbie
  • I want to upgrade to a family plan so my wife can get the same benefits and such I do. However, I don't want to start paying monthly again since I've already prepaid for the year back in December. Is...
  • Bethany_Dawn
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • upgrade to Family
  • 307 Views
  • 1 replies
  • 0 likes

High School Student with College Email

I'm a highschool senior but got accepted into college, can I use my college email for the student discount?

  • Newbie
  • I'm a highschool senior but got accepted into college, can I use my college email for the student discount?
  • pac55
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Tried student discount - backed out but still got charged

So just like in the title, I entered my credit card, then I saw that my high school isn't on the list, so I closed the page. It said that I won't be charged, but I still was. What's up with that? I don't think that the payment is still pending, so I ...

  • Newbie
  • So just like in the title, I entered my credit card, then I saw that my high school isn't on the list, so I closed the page. It said that I won't be charged, but I still was. What's up with that? I d...
  • SqmeD
  • Newbie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Being charged after cancellation

I took the 3 month free trial and cancelled before it ended but you hsvevstill charged me £9.99I would like a refund for this and assurance no further payments will be taken.

  • Casual Listener
  • I took the 3 month free trial and cancelled before it ended but you hsvevstill charged me  £9.99 I would like a refund for this and assurance no further payments will be taken.  
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged three times for one month

Hello!I entered my credit card info three times while subscribing (because I didn't have my num pad activated and when I wanted to type '@' it would take me to the previous page) so I have been charged three times for one month. It says that my subsc...

  • Casual Listener
  • Hello! I entered my credit card info three times while subscribing (because I didn't have my num pad activated and when I wanted to type '@' it would take me to the previous page) so I have been cha...
  • nomadnomad
  • Casual Listener
  • 894 Views
  • 2 replies
  • 0 likes
  • three times
  • 894 Views
  • 2 replies
  • 0 likes

Superuser Contribution problem when specifying payment with mastercard

An error occurred in the payment. Try again or use another payment method. I already called the bank of my card they explained to me that it is a problem of spotify and that I pay a subcription to onedrive and that same day it could have been blocked...

  • Casual Listener
  •   An error occurred in the payment. Try again or use another payment method.   I already called the bank of my card they explained to me that it is a problem of spotify and that I pay a ...
  • Melody
  • Spotify
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Superuser Contribution removed from family account

Me and my other friends live in the same adress however spotify removed me from the family account. They sent me an email last week to varify my adress and I did however today I noticed I am removed from the account. Please help me get back to the fa...

  • Regular
  • Me and my other friends live in the same adress however spotify removed me from the family account. They sent me an email last week to varify my adress and I did however today I noticed I am removed ...
  • Melody
  • Spotify
  • 289 Views
  • 4 replies
  • 0 likes
  • 289 Views
  • 4 replies
  • 0 likes

Superuser Contribution payment!

a few days ago a red window appeared on the software saying that there was a problem with the payment, I checked the credit card and i actually used it to pay something else but spotify refuses to admit the card, its says there is a problem but it do...

  • Casual Listener
  • a few days ago a red window appeared on the software saying that there was a problem with the payment, I checked the credit card and i actually used it to pay something else but spotify refuses to ad...
  • Melody
  • Spotify
  • 569 Views
  • 4 replies
  • 0 likes
  • 569 Views
  • 4 replies
  • 0 likes

Solved!! Hulu can't authorize my account

I am a student and am trying to sign up for the Hulu + Student Spotify subscription. I have been a student subscriber for a long time now, but when I try to activate my new Hulu account I get this error, "We’re having trouble authorizing your account...

  • Casual Listener
  • I am a student and am trying to sign up for the Hulu + Student Spotify subscription. I have been a student subscriber for a long time now, but when I try to activate my new Hulu account I get this er...
  • Benzalez
  • Newbie
  • 33947 Views
  • 62 replies
  • 17 likes
  • 33947 Views
  • 62 replies
  • 17 likes

Superuser Contribution Being charged however I don’t have premium or ever had it.

So my parents bank account statement it shows that they have been being charged ever since janurary and it’s been 10.67 each month now they have still charged for April as well but I only have the free trial which I will get canceled after the free t...

  • Newbie
  • So my parents bank account statement it shows that they have been being charged ever since janurary and it’s been 10.67 each month now they have still charged for April as well but I only have the fr...
  • MaríaCamila
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago de Spotify con tarjeta debito en Colombia

Hola, buenas tardes, es posible pagar mi cuenta premium con tarjeta debito (pay u o pay pal) en Colombia, es que solo aparece para pagar con tarjeta credito. Muchas Gracias. Atentamente, Carolina Melo

  • Newbie
  • Hola, buenas tardes, es posible pagar mi cuenta premium con tarjeta debito (pay u o pay pal) en Colombia, es que solo aparece para pagar con tarjeta credito.    Muchas Gracias.   A...
  • MaríaCamila
  • Roadie
  • 36914 Views
  • 2 replies
  • 1 likes
  • 36914 Views
  • 2 replies
  • 1 likes