Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
80439 Views
50 replies
4 likes

80439 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10088 Views
23 replies
2 likes

10088 Views
23 replies
2 likes

Premium For Family bounced back to single Premium without any indication

I've been sharing a Premium For Family account with my family members since February the 25nd of 2018. I've always payed via my PayPal account which I have linked up with my debit card. However, PayPal recently updated some stuff and I needed to re-l...

KSCHILTZ
Newbie
I've been sharing a Premium For Family account with my family members since February the 25nd of 2018. I've always payed via my PayPal account which I have linked up with my debit card. However, PayP...
2018-04-29 2:06:12 PM
2018-04-30 4:53:17 PM
MattSuda
Spotify Star
169 Views
1 replies
0 likes

169 Views
1 replies
0 likes

Solved!! 30 days free trial

I'm trying to cancel my 30 days free trial, so that I won't get charged but I can't find how to.

Nathea
Newbie
I'm trying to cancel my 30 days free trial, so that I won't get charged but I can't find how to.
2018-04-30 3:59:31 PM
2018-04-30 4:50:09 PM
MattSuda
Spotify Star
271 Views
1 replies
0 likes

271 Views
1 replies
0 likes

i want to use a gift card to pay my account

how can I use my gift card to pay my account?

Billwales
Newbie
how can I use my gift card to pay my account?
2018-04-30 4:27:30 PM
2018-04-30 4:48:21 PM
MattSuda
Spotify Star
196 Views
1 replies
0 likes

196 Views
1 replies
0 likes

Account disabled

My account was disabled but the payment went through last week no problem. What happened???? I don’t want to lose all the music I had saved.....

mebailey96
Newbie
My account was disabled but the payment went through last week no problem. What happened???? I don’t want to lose all the music I had saved.....
2018-04-30 4:29:26 PM
2018-04-30 4:45:50 PM
MattSuda
Spotify Star
11744 Views
2 replies
0 likes

11744 Views
2 replies
0 likes

My Premium account is gone

It all started in the beginning of April when the automatic bank payment dident pass. But a week later it all went through and the money was transferd. But i still dont have premium access? I have tried everything, log off/log in and uppdate and so o...

Peter100
Newbie
It all started in the beginning of April when the automatic bank payment dident pass. But a week later it all went through and the money was transferd. But i still dont have premium access? ...
2018-04-24 11:11:02 AM
2018-04-30 4:41:29 PM
MattSuda
Spotify Star
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

Premium account can't connect to speaker devices

Hi there, I have a premium account - no adds, can skip songs etc.. but spotify tells me I need premium account to connect to devices such as bluetooth / wifii speaker. Any idea how to sort this out? Thanks in advance, Em

miliecavallo
Newbie
Hi there, I have a premium account - no adds, can skip songs etc.. but spotify tells me I need premium account to connect to devices such as bluetooth / wifii speaker. Any idea how to ...
2018-04-28 5:35:49 PM
2018-04-30 3:22:50 PM
MattSuda
Spotify Star
179 Views
1 replies
0 likes

179 Views
1 replies
0 likes

Help! Want premium back

Hi so I got a new phone and I just logged into my spotify account however it shows that I no longer have premium on it. Although I pay every month. I tried getting premium again by clicking the student offer and it told me that I have already redeeme...

Christina99
Newbie
Hi so I got a new phone and I just logged into my spotify account however it shows that I no longer have premium on it. Although I pay every month. I tried getting premium again by clicking the stude...
2018-04-28 6:48:14 PM
2018-04-30 2:54:26 PM
kejt_
Community Legend
279 Views
1 replies
0 likes

279 Views
1 replies
0 likes

Solved!! I've upgraded to premium but saying I'm all filled up

ive just upgraded to premium and tried to save music but itssaying im all filledup. ive logged out and back in, also deleted the app and re downloaded it and its still saying the same. any ideas as what the issue is as this was themain reason for upg...

laceylaney
Casual Listener
ive just upgraded to premium and tried to save music but itssaying im all filledup. ive logged out and back in, also deleted the app and re downloaded it and its still saying the same. any ideas as w...
2018-04-30 12:36:52 PM
2018-04-30 2:36:39 PM
laceylaney
Casual Listener
1524 Views
6 replies
0 likes

1524 Views
6 replies
0 likes

Card redeme dont work

My mum bought my daughter a 30 euro spotify Card but it doesnt work. ..i tried everything. ....please help!

wendymegan
Newbie
My mum bought my daughter a 30 euro spotify Card but it doesnt work. ..i tried everything. ....please help!
2018-04-30 2:00:57 PM
2018-04-30 2:22:22 PM
Nico
Community Legend
185 Views
1 replies
0 likes

185 Views
1 replies
0 likes

Spotify familiar

Hola, me gustaría hacer un reclamo ya que no puedo ingresar nuevamente a mi plan familiar. Lo que sucede es que no pagamos en nuestro ciclo de facturación, lo pagamos 5 días después aproximadamente y cuando me enviaron la invitación nuevamente, me sa...

Alexia27
Newbie
Hola, me gustaría hacer un reclamo ya que no puedo ingresar nuevamente a mi plan familiar. Lo que sucede es que no pagamos en nuestro ciclo de facturación, lo pagamos 5 días después aproximadamente y...
2018-04-26 4:24:44 AM
2018-04-30 1:26:23 PM
MattSuda
Spotify Star
171 Views
1 replies
0 likes

171 Views
1 replies
0 likes

Solved!! Country related contents

Hi, I've moved from Germany to Sweden and have now updated my country settings according to https://support.spotify.com/cz/article/how-can-i-change-my-country-setting/But the content and a lot of text is still in German. I still see mostly German con...

laho6341
Casual Listener
Hi, I've moved from Germany to Sweden and have now updated my country settings according to https://support.spotify.com/cz/article/how-can-i-change-my-country-setting/ But the content ...
2018-04-30 10:34:14 AM
2018-04-30 1:01:29 PM
Maxim
Spotify Star
445 Views
3 replies
0 likes

445 Views
3 replies
0 likes

Solved!! I'll be moving to China in August for 10 mo. Will I be able to use Spotify Premium still offline?

Hi guys! Like my question said, I'll be moving to China to teach English in the Hunan Provence for 10 months. I've read that some users have issues using Spotify Premium in China and I'm prepared for that. However, if I keep Spotify in offline mode w...

lwilliamson
Casual Listener
Hi guys! Like my question said, I'll be moving to China to teach English in the Hunan Provence for 10 months. I've read that some users have issues using Spotify Premium in China and I'm pre...
2018-04-26 10:44:40 PM
2018-04-30 12:21:50 PM
MattSuda
Spotify Star
23290 Views
3 replies
0 likes

23290 Views
3 replies
0 likes

Solved!! Using spotify in my resturant.

Hello guys,I work in a restaurant where we sometimes have events such as wedding etc...I had an idea - what if I ask the event holder to send me 5 songs he likes, and using the radio option, I will make him a whole event-playlist based on these 5 son...

AmitKauf
Casual Listener
Hello guys, I work in a restaurant where we sometimes have events such as wedding etc... I had an idea - what if I ask the event holder to send me 5 songs he likes, and using the radio option, I wi...
2018-04-30 11:46:43 AM
2018-04-30 12:04:13 PM
AmitKauf
Casual Listener
659 Views
3 replies
0 likes

659 Views
3 replies
0 likes

Öğrenci Premium Hesabı Aldım Premium geçiş yapılmadı

Merhabalar.. Öğrenci için premium hesap aldım fakat hala daha premium olmadı. Ödeme gerçekleşti fakat premium hesaba geçmedi yardımcı olur musunuz.

mustafaguzon7
Casual Listener
Merhabalar.. Öğrenci için premium hesap aldım fakat hala daha premium olmadı. Ödeme gerçekleşti fakat premium hesaba geçmedi yardımcı olur musunuz.
2018-04-23 8:25:57 PM
2018-04-30 11:24:46 AM
cehovunmartisi
Casual Listener
420 Views
7 replies
0 likes

420 Views
7 replies
0 likes

Cancelled subscription

How can I avoid getting charged even though I already cancelled the subscription??

IrmaNeblina
Newbie
How can I avoid getting charged even though I already cancelled the subscription??
2018-04-30 2:38:33 AM
2018-04-30 9:15:49 AM
Luke
Spotify Star
204 Views
1 replies
0 likes

204 Views
1 replies
0 likes

Premium not working

Can anyone help me. Ive renewed my Spotify premium subscription and got the apple reciept email. But my Spotify won’t let me play my music and when I go into the account it says I’m still on the free version. I’ve tried logging in and out several tim...

ReneeBrown
Newbie
Can anyone help me. Ive renewed my Spotify premium subscription and got the apple reciept email. But my Spotify won’t let me play my music and when I go into the account it says I’m still on t...
2018-04-30 3:02:00 AM
2018-04-30 9:15:01 AM
Luke
Spotify Star
247 Views
1 replies
0 likes

247 Views
1 replies
0 likes

Yearly payment

How to I switch from paying monthly on my family premium plan to yearly?

Cdwest76
Newbie
How to I switch from paying monthly on my family premium plan to yearly?
2018-04-30 5:27:38 AM
2018-04-30 6:43:19 AM
Maxim
Spotify Star
164 Views
1 replies
0 likes

164 Views
1 replies
0 likes

Cobrança

Boa Noite!Como faço para pedir o cancelamento da cobrança que veio na minha fatura? Pois pedir o plano universitário mais não tenho interesse em ter o plano.

ellenmidhoriin
Casual Listener
Boa Noite! Como faço para pedir o cancelamento da cobrança que veio na minha fatura? Pois pedir o plano universitário mais não tenho interesse em ter o plano.
2018-04-24 1:53:04 AM
2018-04-30 2:42:19 AM
Bittencourt
Spotify Star
263 Views
4 replies
0 likes

263 Views
4 replies
0 likes

Superuser Contribution Problema tratando de renovar suscripcion

tengo mas de 5 medio de pago, todos activos con diferentes banco y no he podido renovar mi suscripcion, la cancele como indican ustedes en link adjunto en la seccion "¿Ninguna opción resolvió el problema?", y nada, tambien trate desde diferentes rede...

dfariazo
Newbie
tengo mas de 5 medio de pago, todos activos con diferentes banco y no he podido renovar mi suscripcion, la cancele como indican ustedes en link adjunto en la seccion "¿Ninguna opción resolvió el prob...
2018-04-28 1:51:45 AM
2018-04-30 1:43:32 AM
Alfredo
Roadie
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

Superuser Contribution Spotify me cobró dos veces en el mes! Sigo con cuenta Free y no me han resuelto nada!

El mes pasado me cobraron y hasta que tuve contanto con alguien de Spotify me dieron el servicio, ahora este mes ya me cobraron dos veces lo cual desconozco el motivo y no me han dado el servicio Premium... para empezar desde el primer pago debieron ...

zulamithq
Newbie
El mes pasado me cobraron y hasta que tuve contanto con alguien de Spotify me dieron el servicio, ahora este mes ya me cobraron dos veces lo cual desconozco el motivo y no me han dado el servicio Pre...
2018-04-27 6:38:22 PM
2018-04-30 1:37:57 AM
Alfredo
Roadie
227 Views
1 replies
0 likes

227 Views
1 replies
0 likes

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