Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41653 Views
- 19 replies
- 1 likes
- 41653 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5278 Views
- 23 replies
- 2 likes
- 5278 Views
- 23 replies
- 2 likes
Have premium but now says i need to upgrade
I recently upgraded to premium(March 24th), everything has been going fine. Today i go to listen to and it says that i need to upgrade to premium. I just paid to upgrade.
- I recently upgraded to premium(March 24th), everything has been going fine. Today i go to listen to and it says that i need to upgrade to premium. I just paid to upgrade.
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- Spotify Star
- 349 Views
- 1 replies
- 0 likes
- 349 Views
- 1 replies
- 0 likes
cadeaubon is geactiveerd maar werkt niet.. ( ja de code is juist)
Ik heb een cadeaubon aangekocht en op het ticket staat dat ie ook geactiveerd is. Toch lukt het niet om het te verzilveren wat ik ook doe..Ja ik typ de juiste code over dus daar kan het ook niet aan liggen..
- Ik heb een cadeaubon aangekocht en op het ticket staat dat ie ook geactiveerd is. Toch lukt het niet om het te verzilveren wat ik ook doe.. Ja ik typ de juiste code over 🙂 dus daar kan het ook niet...
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- Community Legend
- 2805 Views
- 1 replies
- 1 likes
- 2805 Views
- 1 replies
- 1 likes
Seeing occasional ads for new releases
So more and more often now I have been seeing ads for "new releases" that cover the whole app. I have been a premium subscriber for many years now. Why am I seeing these ads? See the screenshot for reference.
- So more and more often now I have been seeing ads for "new releases" that cover the whole app. I have been a premium subscriber for many years now. Why am I seeing these ads? See the screenshot for r...
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- Regular
- 495 Views
- 2 replies
- 1 likes
- 495 Views
- 2 replies
- 1 likes
Superuser Contribution Adding a family member
Hi there,I have tried to add my husband and the payment arrangement has changed accordingly. However when he accepts the invitation (he is a free member) his details are incorrect as to address and date of birth and he can't change them so he is prev...
- Hi there, I have tried to add my husband and the payment arrangement has changed accordingly. However when he accepts the invitation (he is a free member) his details are incorrect as to address and...
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- Not applicable
- 580 Views
- 2 replies
- 0 likes
- 580 Views
- 2 replies
- 0 likes
Superuser Contribution Payment executed, no premium yet
I tried to upgrade my account but after entering the credit card details the webpage generated an error message. I checked wih the bank, they said they were not rejecting the payment, it seemed to be rejected by spotify. After many attempts the same ...
- I tried to upgrade my account but after entering the credit card details the webpage generated an error message. I checked wih the bank, they said they were not rejecting the payment, it seemed to be...
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- Roadie
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
account
i pay for premium for many years but my account says i have only spotify normal?
- i pay for premium for many years but my account says i have only spotify normal?
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- Spotify Star
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription Problem
So I just changed my subscription from Spotify Premium for students to Spotify Premium + Hulu. Spotify is working just fine, but when I log into my account in Hulu it is not linked to this subscription. I am still asked to use first month trial
- So I just changed my subscription from Spotify Premium for students to Spotify Premium + Hulu. Spotify is working just fine, but when I log into my account in Hulu it is not linked to this subscripti...
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- Roadie
- 1015 Views
- 1 replies
- 0 likes
- 1015 Views
- 1 replies
- 0 likes
Superuser Contribution Got charged for free trial
I have started the free trial on spotify but have still been charged. How do I get a refund?
- I have started the free trial on spotify but have still been charged. How do I get a refund?
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- Roadie
- 521 Views
- 1 replies
- 0 likes
- 521 Views
- 1 replies
- 0 likes
Superuser Contribution Lost my premium account, why?
Hello,my Premium Account was reseted and now Spotfy wants me to pay again for the recovery.
- Hello, my Premium Account was reseted and now Spotfy wants me to pay again for the recovery.
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- Roadie
- 1491 Views
- 1 replies
- 0 likes
- 1491 Views
- 1 replies
- 0 likes
Superuser Contribution Premium for family??
So I had a family plan and got a new debit card, so my payment didn't go thru and I got put on the free version. I let my wife enter the card info on her account, but now I don't have premium on my end. Help?
- So I had a family plan and got a new debit card, so my payment didn't go thru and I got put on the free version. I let my wife enter the card info on her account, but now I don't have premium on my e...
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- Roadie
- 368 Views
- 1 replies
- 0 likes
- 368 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
So (literally) yesterday, I started Spotify premium for 1 month free and it charged me even though it's a free trial. Why's that?
- So (literally) yesterday, I started Spotify premium for 1 month free and it charged me even though it's a free trial. Why's that?
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- Roadie
- 718 Views
- 1 replies
- 0 likes
- 718 Views
- 1 replies
- 0 likes
Superuser Contribution Early payment
Hi,It is april 3 2018, I was supposed to be charge on april 4 2018 to renew my premium family. I cancelled my Premium today but a receipt with the date april 4 is already on my account and it says that my next payment will be on may 4. It is not lega...
- Hi, It is april 3 2018, I was supposed to be charge on april 4 2018 to renew my premium family. I cancelled my Premium today but a receipt with the date april 4 is already on my account and it says ...
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- Roadie
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribed in USA can access form India using same login id
Spoiler (Highlight to read)Spoiler (Highlight to read)Hi,I want to buy premium subscription (probably family) can my relatives in India access Spotify music store to listen music by accessing same login id. Hi,I want to buy premium subscription (prob...
- Hi, I want to buy premium subscription (probably family) can my relatives in India access Spotify music store to listen music by accessing same login id.
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- Roadie
- 573 Views
- 1 replies
- 0 likes
- 573 Views
- 1 replies
- 0 likes
Paypal paying does not work!
Hello everyone, I wanted to get Spotify Premium and pay with Paypal, but when everything (paypal login and accept the payment of 0,99€) is finished, nothing happens and the paying screen apperas again. Does someone know, why that not working? Regards...
- Hello everyone, I wanted to get Spotify Premium and pay with Paypal, but when everything (paypal login and accept the payment of 0,99€) is finished, nothing happens and the paying screen app...
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- Newbie
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Payment problem for Premium
When I pay for premium I just says Payment failed. Try again, or use a different payment method. Get helpWhat to do plz help And I have tried different credit cards
- When I pay for premium I just says Payment failed. Try again, or use a different payment method. Get help What to do plz help And I have tried different credit cards
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- Spotify Star
- 397 Views
- 1 replies
- 0 likes
- 397 Views
- 1 replies
- 0 likes
Cant access premier
I pay for premier but its not working. My library is gone and its telling to sign up to premier.
- I pay for premier but its not working. My library is gone and its telling to sign up to premier.
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- Spotify Star
- 378 Views
- 1 replies
- 0 likes
- 378 Views
- 1 replies
- 0 likes
Unauthorised payment
Hi I have just noticed I have been charged multiple times by Spotify however I am not on a premium account my account is free. Please could you advise how I can get these payments refunded?
- Hi I have just noticed I have been charged multiple times by Spotify however I am not on a premium account my account is free. Please could you advise how I can get these payments refunded? ...
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- Spotify Star
- 355 Views
- 1 replies
- 0 likes
- 355 Views
- 1 replies
- 0 likes
Gift Card redeemed but not working...HELP
I redeemed a gift card, and have reciept to show it went through, and yet it says my account isn't premuim. I have logged out and then back in, and it still isn't working. Please send help because this is very frustrating.
- I redeemed a gift card, and have reciept to show it went through, and yet it says my account isn't premuim. I have logged out and then back in, and it still isn't working. Please send help because th...
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- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Moved countries, cant change to current country or new payment method for this reason
subject says it all. Ive moved countries, and an unable to change my country settings on my spotify account, thus, i am not able to update to my new payment info to the account i have abroad. I am having issues with my home account being overdrafted ...
- subject says it all. Ive moved countries, and an unable to change my country settings on my spotify account, thus, i am not able to update to my new payment info to the account i have abroad. I am ha...
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- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
I cant subscribe to Spotify Premium
I cant subscribe to Spotify Premium :< it says that theres an error. This happened the last time I tried
- I cant subscribe to Spotify Premium :< it says that theres an error. This happened the last time I tried
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- Spotify Star
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes