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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76329 Views
  • 27 replies
  • 5 likes
  • 76329 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43386 Views
  • 19 replies
  • 2 likes
  • 43386 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31421 Views
  • 17 replies
  • 3 likes
  • 31421 Views
  • 17 replies
  • 3 likes

Got spotify with Vodafone free

Hi On purchasing my new Iphone last year my package included spotify free. How do i go about setting up free ?

  • Casual Listener
  • Hi On purchasing my new Iphone last year my package included spotify free. How do i go about setting up free ?  
  • Gemgem31
  • Casual Listener
  • 709 Views
  • 2 replies
  • 0 likes
  • 709 Views
  • 2 replies
  • 0 likes

PayMaya says my balance is not enough

I usually pay premium by cash but then I've decided to try paying using paymaya. I loaded 200 Php to my account and when I try to have a premium account for one month It says that my balance isn't enough. I believe it's supposed to be 129 Php for a m...

  • Newbie
  • I usually pay premium by cash but then I've decided to try paying using paymaya. I loaded 200 Php to my account and when I try to have a premium account for one month It says that my balance isn't en...
  • phan_times
  • Community Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Sent invite, clicked join but it did not work right

Sent my sister an invite but when she accepted she ended up with her own family plan with the site to add a payment method. She is not the account holder

  • Casual Listener
  • Sent my sister an invite but when she accepted she ended up with her own family plan with the site to add a payment method. She is not the account holder
  • phan_times
  • Community Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Spotify library song limit

I switched my subscription from Google to Spotify recently due to a number of faults I found with their services. My experience with Spotify has been great so far, until today. Only two weeks into my premium subscription, I already hit the 'saved' so...

  • Regular
  • I switched my subscription from Google to Spotify recently due to a number of faults I found with their services. My experience with Spotify has been great so far, until today.   Only two week...
  • user-removed
  • Not applicable
  • 1346 Views
  • 5 replies
  • 4 likes
  • 1346 Views
  • 5 replies
  • 4 likes

Payment Failed

Hello there! I am having difficulty with my payment going through. I have taken the advice from previous helpers on here but I’ve noticed that none of them seem to help with my payment going through. I’ve tried clearing the cookies from safari on my ...

  • Newbie
  • Hello there! I am having difficulty with my payment going through. I have taken the advice from previous helpers on here but I’ve noticed that none of them seem to help with my payment going through....
  • phan_times
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

SPOTIFY PIN

i cant receive any pin msg smh

  • Newbie
  • i cant receive any pin msg smh
  • phan_times
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Subscription Problem!

I subscribed for one month and paid through Dragonpay. However, i did not get any message from Spotify after paying. I checked my bank account and the payment was already deducted. I also logged out and back to my Spotify account but it still says FR...

  • Newbie
  • I subscribed for one month and paid through Dragonpay. However, i did not get any message from Spotify after paying. I checked my bank account and the payment was already deducted. I also logged out ...
  • phan_times
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Spotify student with Hulu

So I had to change my account back to student after the 12 months, this month I paid $9.99 but will I have to wait till the next billing cycle when my student discount is applied to be able to use Hulu again?

  • Newbie
  • So I had to change my account back to student after the 12 months, this month I paid $9.99 but will I have to wait till the next billing cycle when my student discount is applied to be able to use Hu...
  • phan_times
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Solved!! My three-month subscription is charging more money, in addition it is deferring those charges to 24

I don't understand what is happening, but it's always a pain to do a long line at the bank just to know that spotify is charging me more money, I remembered that there used to be a Chat support, but now only twitter... Well, guys you got any ideas? W...

  • Casual Listener
  • I don't understand what is happening, but it's always a pain to do a long line at the bank just to know that spotify is charging me more money, I remembered that there used to be a Chat support, but ...
  • serjav
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Change payment page won't load.

I want to change my method of payment but the page won't load. It says "please wait loading" and I've waited over 20 min. Is there another way? I've tried two devices.

  • Casual Listener
  • I want to change my method of payment but the page won't load. It says "please wait loading" and I've waited over 20 min. Is there another way? I've tried two devices.
  • iam_jrau
  • Newbie
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Spotify Premium paying with Globe Prepaid

I've been trying to activate my Spotify premium by paying with my prepaid account and it hasn't been working. Can you not use your prepaid account anymore to subscribe to Spotify premium?

  • Newbie
  • I've been trying to activate my Spotify premium by paying with my prepaid account and it hasn't been working. Can you not use your prepaid account anymore to subscribe to Spotify premium?
  • phan_times
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Problema na liberacao do plano, paguei pelo cartao

Bom dia, eu paguei o Spotify com o cartao de credito, ja paguei cartao a 10 dias, mas minha conta corrente continua.

  • Newbie
  • Bom dia, eu paguei o Spotify com o cartao de credito, ja paguei cartao a 10 dias, mas minha conta corrente continua.    
  • Bittencourt
  • Spotify Star
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

Mudei a conta porem nao deixa eu me tornar Premium

Bom dia, Troquei minha conta do spotify e tentei me tornar premium novamente. Ele nao esta deixando por conta da promocao dos 30 dias. Diz que eu ja a utilizei e continuo como Free. Nao desejo participar da promocao, apenas continuar pagando e ter o ...

  • Newbie
  • Bom dia,    Troquei minha conta do spotify e tentei me tornar premium novamente. Ele nao esta deixando por conta da promocao dos 30 dias. Diz que eu ja a utilizei e continuo como Free. Na...
  • Bittencourt
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Integrate HTML5 with play.spotify.com

Hi, I've had spotify premium for a very long time. I recently changed my banking billing address and spotify would not accept my payment method. The website will not allow me to update my payment information. It continuously asks me to enable javascr...

  • Casual Listener
  • Hi,   I've had spotify premium for a very long time. I recently changed my banking billing address and spotify would not accept my payment method. The website will not allow me to update my pa...
  • phan_times
  • Community Legend
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Switching to a family plan, how do i transfer my playlist from an individual account???

As the title says, I am currently in a premium individual plan. If I switch to a family plan how do i transfer the playlists and saved songs? Thx!

  • Newbie
  • As the title says, I am currently in a premium individual plan. If I switch to a family plan how do i transfer the playlists and saved songs? Thx!
  • Chris1968
  • Newbie
  • 1396 Views
  • 2 replies
  • 0 likes
  • 1396 Views
  • 2 replies
  • 0 likes

Cambio de premium a plan familiar (no propio)

Hola Buenos dias comunidad.El dia sabado 23 de diciembre me uni a un plan familiar y tengo la duda de si me seguiran cobrando mi cuenta premium que tenia antes. Debo hacer algo para que dejen de cobrarme por la cuenta premium y asi solo deba pagar lo...

  • Newbie
  • Hola Buenos dias comunidad. El dia sabado 23 de diciembre me uni a un plan familiar y tengo la duda de si me seguiran cobrando mi cuenta premium que tenia antes. Debo hacer algo para que dejen de co...
  • janeth12
  • Newbie
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Payment Issue When Signing Up for 30 Day Free Trial

I have tried many times with multiple different payment methods to subscribe for the 30 day free trial option. However, every time it keeps giving me the red error message saying that my payment failed. I have even tried trouble shooting myself and u...

  • Newbie
  • I have tried many times with multiple different payment methods to subscribe for the 30 day free trial option. However, every time it keeps giving me the red error message saying that my payment fail...
  • phan_times
  • Community Legend
  • 630 Views
  • 1 replies
  • 0 likes
  • 630 Views
  • 1 replies
  • 0 likes

No active accounts and continually billed after cancellation

I am truly amazed at how incredibly bad the user experience is with such prominent company! We cancelled our premium subscription in November 2017 and continue to get billed. Because we also cancelled our accounts after closing the subscription (logi...

  • Visitor
  • I am truly amazed at how incredibly bad the user experience is with such prominent company! We cancelled our premium subscription in November 2017 and continue to get billed. Because w...
  • phan_times
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade on phone and Spotify not working

We are Rogers customers and i just upgraded my daughters phone, she can no longer access her primum spotify....why???

  • Newbie
  • We are Rogers customers and i just upgraded my daughters phone, she can no longer access her primum spotify....why???  
  • SergioDavid
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to become a Spotify-country

Hi! I want to find out what measures should be taken to make Spotify available in the Republic of Moldova?

  • Newbie
  • Hi! I want to find out what measures should be taken to make Spotify available in the Republic of Moldova?
  • SergioDavid
  • Roadie
  • 1894 Views
  • 1 replies
  • 0 likes
  • 1894 Views
  • 1 replies
  • 0 likes