Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 121696 Views
- 79 replies
- 10 likes
- 121696 Views
- 79 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 14524 Views
- 27 replies
- 2 likes
- 14524 Views
- 27 replies
- 2 likes
Signed up on Student account for €5 p/m and noticed I have been paying 10 for the past few months?
As title says.
- As title says.
-
-
- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Been Paying premium since Oct 2017 but account shows free.
Paying premium amount $ every month since Oct 2017, with no premium benefits. Please help! Going to cancel if I don’t get help wth this problem.
- Paying premium amount $ every month since Oct 2017, with no premium benefits. Please help! Going to cancel if I don’t get help wth this problem.
-
-
- Spotify Star
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Solved!! Student Discount in Australia
I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue but money had been taken out acting as if I compete...
- I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue ...
-
-
- Spotify Star
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Amount was charged and i don't have the access to premium
An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put again my bank account details, and i don't see opti...
- An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put ...
-
-
- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Free Trial
I have had the same problem, I cancelled my subscription via computer and recieved the confirmation email. But I was still charged the following day.
- I have had the same problem, I cancelled my subscription via computer and recieved the confirmation email. But I was still charged the following day.
-
-
- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Not needed at this point
I don't use Spotify as much as I thought I would.
- I don't use Spotify as much as I thought I would.
-
-
- Spotify Star
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
My payment
I have Spotify premium and i paid the subscription of 120$ For a year and it’s been 9 mouth. Now I want to subscribe to and family account. Will it refund me the 3 mouths??
- I have Spotify premium and i paid the subscription of 120$ For a year and it’s been 9 mouth. Now I want to subscribe to and family account. Will it refund me the 3 mouths??
-
-
- Community Legend
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Solved!! Premium sign up
I just signed up for family premium.... And the people I invited how to use my user name and password to get into the account.... How do they get their own account....
- I just signed up for family premium.... And the people I invited how to use my user name and password to get into the account.... How do they get their own account....
-
-
- Spotify Star
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
Superuser Contribution Hi
I need to cancel my subscription, accidentally I subscribe thru BOKU and I cancelled the subscription but still active on your system I need to cancel so I can subscribe through Vodafone
- I need to cancel my subscription, accidentally I subscribe thru BOKU and I cancelled the subscription but still active on your system I need to cancel so I can subscribe through Vodafone
-
-
- Roadie
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
Superuser Contribution Accidentally paid for premium
I had a 3 month trail for 0,99 euro. I canceld my premium and deleted my gmail even, but i still Had to pay for it and in want my money pls back because this makes no sense if i have deleted everything why did i still had to pay ?
- I had a 3 month trail for 0,99 euro. I canceld my premium and deleted my gmail even, but i still Had to pay for it and in want my money pls back because this makes no sense if i have deleted everythi...
-
-
- Roadie
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Superuser Contribution Problema con mi cuenta
Hola, accedí aún promoción para adquirir spotify Premium, ME llegó a mi correo un mensaje confirmando la suscripción pero al ingresar me aparece como cuenta free.
- Hola, accedí aún promoción para adquirir spotify Premium, ME llegó a mi correo un mensaje confirmando la suscripción pero al ingresar me aparece como cuenta free.
-
-
- Roadie
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Superuser Contribution Combining existing Hulu with Premium?
So I already have Hulu (limited commercial plan, so I know it works with the Hulu/Spotify deal). I don’t have Premium yet but I’m going to get it. Is there a way to combine my already-existing Hulu with Premium, after I subscribe to Premium? How woul...
- So I already have Hulu (limited commercial plan, so I know it works with the Hulu/Spotify deal). I don’t have Premium yet but I’m going to get it. Is there a way to combine my already-existing Hulu w...
-
-
- Roadie
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium isn't available - PH
Hello, I just paid my subscription for a month at SM Billing Counter. I thought that after I paid for it, it will automatically be premium when I got home. I tried logging it out and in again, tried reinstalling it, but none works. What should I do?!
- Hello, I just paid my subscription for a month at SM Billing Counter. I thought that after I paid for it, it will automatically be premium when I got home. I tried logging it out and in again, tried ...
-
-
- Roadie
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Superuser Contribution Como puedo recuperar mi cuenta ya k la active mi cuenta y solo tengo el numero de cuenta
Te dejo la foto del numero
- Te dejo la foto del numero
-
-
- Roadie
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Superuser Contribution 30 days Free tril but only get 7
I did sign up for the premium 30 day free trial but after entering my credit card infos, I received a message telling me I'll be charge in 7 days after my free trial.I want my 30 days as suppose to
- I did sign up for the premium 30 day free trial but after entering my credit card infos, I received a message telling me I'll be charge in 7 days after my free trial. I want my 30 days as suppose to
-
-
- Roadie
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Superuser Contribution Adres premium family
Ik heb sinds kort premium family, echter heb ik nooit mijn eigen adres moeten invullen. Nu wil ik graag mijn vriendinnen uitnodigen (waar ik mee samenwoon), maar ik ben bang dat het misgaat en er bij mij wellicht nog een oud adres in het account staa...
- Ik heb sinds kort premium family, echter heb ik nooit mijn eigen adres moeten invullen. Nu wil ik graag mijn vriendinnen uitnodigen (waar ik mee samenwoon), maar ik ben bang dat het misgaat en er bij...
-
-
- Roadie
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
Erro no premium
Fiz o cadastro da conta premium por R$1,99 no dia de ontem e fui cobrado duas vezes e nao foi liberado minha conta premium. Preciso de soluções.
- Fiz o cadastro da conta premium por R$1,99 no dia de ontem e fui cobrado duas vezes e nao foi liberado minha conta premium. Preciso de soluções.
-
-
- Spotify Star
- 240 Views
- 3 replies
- 0 likes
- 240 Views
- 3 replies
- 0 likes
Can't Buy Premium
I deleted my old account and made a new one with the same email. When I try to buy premium, system gets money from my card and returning it back. I can't buy premium.
- I deleted my old account and made a new one with the same email. When I try to buy premium, system gets money from my card and returning it back. I can't buy premium.
-
-
- Spotify Star
- 277 Views
- 3 replies
- 0 likes
- 277 Views
- 3 replies
- 0 likes
Switching family plans
I belong to a family plan right now and want to switch to another one. If I get removed from the owner of one of the plans, what happens to my current account? Do I lose everything?
- I belong to a family plan right now and want to switch to another one. If I get removed from the owner of one of the plans, what happens to my current account? Do I lose everything?
-
-
- Community Legend
- 639 Views
- 3 replies
- 0 likes
- 639 Views
- 3 replies
- 0 likes
Subscription
HiAlthough my subscription is cancelled, I m kept on charged
- Hi Although my subscription is cancelled, I m kept on charged
-
-
- Spotify Star
- 222 Views
- 3 replies
- 0 likes
- 222 Views
- 3 replies
- 0 likes