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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14866 Views
  • 27 replies
  • 2 likes
  • 14866 Views
  • 27 replies
  • 2 likes

Payment

Is not letting me to pay premium suscription. 

  • Visitor
  • Is not letting me to pay premium suscription. 
  • Luke
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Premium subscription is not working in my mobile

My app has been updated and when I have log in again, my premium subscription doesn't work and I can't download music in my mobile.....

  • Casual Listener
  • My app has been updated and when I have log in again, my premium subscription doesn't work and I can't download music in my mobile.....
  • Luke
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Installed spotify on new phone but wont show premium although i am already subscribed

Hi, I have got a new phone, when I log in it doesn't pick up my premium, it's asking me to subscribe when I already have and have been for about a year! Any ideas? Thanks.

  • Newbie
  • Hi,   I have got a new phone, when I log in it doesn't pick up my premium, it's asking me to subscribe when I already have and have been for about a year!    Any ideas?   Th...
  • JackBeau
  • Composer
  • 208 Views
  • 1 replies
  • 1 likes
  • 208 Views
  • 1 replies
  • 1 likes

Account not found

So I made a new account under the 3 month trial and y'all charged me for the premium however when I go to log in with the email address I used to sign up it says it does not match any users. With that being said if you guys charged me for for an acco...

  • Visitor
  • So I made a new account under the 3 month trial and y'all charged me for the premium however when I go to log in with the email address I used to sign up it says it does not match any users. With tha...
  • JackBeau
  • Composer
  • 1918 Views
  • 5 replies
  • 0 likes
  • 1918 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Do spotify keep card details on file?

So I cant afford to pay the ludicrous price that spotify ask for premium but the service is only just slightly easier to use than downloading all my own stuff and not having to pay for it so I make a new account and snag a deal when ever they come up...

  • Casual Listener
  • So I cant afford to pay the ludicrous price that spotify ask for premium but the service is only just slightly easier to use than downloading all my own stuff and not having to pay for it so I make a...
  • Maxim
  • Spotify Star
  • 2097 Views
  • 5 replies
  • 0 likes
  • 2097 Views
  • 5 replies
  • 0 likes

Premium

Please end my premium and give me my money back.

  • Newbie
  • Please end my premium and give me my money back.
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Payment

I am currently paying for two different accounts with the same card details and i want to cancel the one i don't use but cant access it. How do i do it? Help!!

  • Newbie
  • I am currently paying for two different accounts with the same card details and i want to cancel the one i don't use but cant access it. How do i do it? Help!!
  • imattolo
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Payment completed but my acccount is still not premium

Recently i was trying to sign up for premium student account, i submitted my payment info but i couldn't upload my student id pdf file. Even though it was written that the money wouldn't be transferred until my student discount request is validated, ...

  • Newbie
  • Recently i was trying to sign up for premium student account, i submitted my payment info but i couldn't upload my student id pdf file. Even though it was written that the money wouldn't be transferr...
  • imattolo
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Payment Question: Full 1 year Payment Plan with student discount possible?

Is there an option to pay for a full year of premium with the student discount & a method other than PayPal? I want to use a credit card, but it only shows me Paypal or Paysafecard??

  • Newbie
  • Is there an option to pay for a full year of premium with the student discount & a method other than PayPal? I want to use a credit card, but it only shows me Paypal or Paysafecard?? 
  • 0_tc7bqbi-1d5
  • Newbie
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium har pausats

Har i förra veckan tecknat nytt abonnemang för ett helt år för premium - betalningen för HELA året är gjord - pengarna dragna från min bank och ser att Spotify tagit emot betalningen - men likt väl så får jag bara.Har provat logga ut och in igen men ...

  • Newbie
  • Har i förra veckan tecknat nytt abonnemang för ett helt år för premium - betalningen för HELA året är gjord - pengarna dragna från min bank och ser att Spotify tagit emot betalningen - men likt väl s...
  • SergioDavid
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobran el mes gratis

Me están cobrando los $99 pero apenas puse el premium y me decía que iba a tener mi mes gratis y que terminando me empezarian a cobrarMe gustaría saber porqué y que me regresen esos $99 porque a mí me dijeron que era un mes gratis pero si tengo que p...

  • Newbie
  • Me están cobrando los $99 pero apenas puse el premium y me decía que iba a tener mi mes gratis y que terminando me empezarian a cobrar Me gustaría saber porqué y que me regresen esos $99 porque a mí...
  • SergioDavid
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 kontoer

Hei. Jeg oppdaget at jeg har 2 kontoer på Spotify. Den ene tilhører en gammel mail adresse som jeg ikke kan bruke lengre (tilhørte arbeid) og den har jeg spotify premier på. Den andre er tilknyttet min ordinære mail og belastes månedlig. Jeg får ikke...

  • Visitor
  • Hei. Jeg oppdaget at jeg har 2 kontoer på Spotify.  Den ene tilhører en gammel mail adresse som jeg ikke kan bruke lengre (tilhørte arbeid) og den har jeg spotify premier på. Den andre er tilkny...
  • SergioDavid
  • Roadie
  • 1291 Views
  • 1 replies
  • 0 likes
  • 1291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Öğrenci indirimi onay

Ben iki gün once başvurdum fakat halen onaylanmadı normal uyelik alacaktım farkettim ki ödeme gerçekleşmiş ama halen free hesap kullanıyorum normal uyelik alayım ya da öğrenci indirimini kullanayım

  • Newbie
  • Ben iki gün once başvurdum fakat halen onaylanmadı normal uyelik alacaktım  farkettim ki ödeme gerçekleşmiş ama halen free hesap kullanıyorum normal uyelik alayım ya da öğrenci indirimini kullan...
  • SergioDavid
  • Roadie
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Premium omaggio per 60 giorni

Buonasera,2 mesi fa ho attivato i 60 giorni gratis di Premium, nonostante ho ricevuto di aver effettuato il pagamento mi diceva che avevo un profilo Free.Ieri è scaduto l'abbonamento e ovviamente mi hanno chiesto i soldi del rinnovo, ma io non ho pot...

  • Newbie
  • Buonasera, 2 mesi fa ho attivato i 60 giorni gratis di Premium, nonostante ho ricevuto di aver effettuato il pagamento mi diceva che avevo un profilo Free. Ieri è scaduto l'abbonamento e ovviamente...
  • SergioDavid
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitation to Spotify premium for Family doest work

I been trying to join the premium of my family but everytime I try it show me an error and said that im unable to joint the plan, I try to change my email and doest work and the information Im using is the real one, what can I do?

  • Casual Listener
  • I been trying to join the premium of my family but everytime I try it show me an error and said that im unable to joint the plan, I try to change my email and doest work and the information Im using ...
  • tonola09
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error con premium en Movistar

Tengo asociado mi número con mi cuenta y tengo contratado Spotify premium. Desde hoy dejo de funcionar y el servicio a cliente de Movistar es horrible .llevo mucho tiempo usando la suscripción y no había tenido este problema .

  • Newbie
  • Tengo asociado mi número con mi cuenta y tengo contratado Spotify premium. Desde hoy dejo de funcionar y el servicio a cliente de Movistar es horrible .llevo mucho tiempo usando la suscripción y no h...
  • SergioDavid
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento triplicado

Ontem fiz uma assinatura spotify com desconto para universitários e recebi 3 cobranças no cartão de crédito. Na minha conta consta apenas uma assinatura ativa.

  • Newbie
  • Ontem fiz uma assinatura  spotify com desconto para universitários e recebi 3 cobranças no cartão de crédito. Na minha conta consta apenas uma assinatura ativa.
  • SergioDavid
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal with credit card

I want to start a Premium Trial but I do not have a credit card on paypal, but I´m connected with a bank card... but paypal wants everytime from me a credit card, what to do now? I just have a bank account

  • Newbie
  • I want to start a Premium Trial but I do not have a credit card on paypal, but I´m connected with a bank card... but paypal wants everytime from me a credit card, what to do now? I just have a bank a...
  • SergioDavid
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see my Premium account

Hi,I have been using Spotify premium account for a long time. Recently I logged in via Facebook my mistake and since then I can't access my premium account. I removed Spotify from my Facebook apps but still when I log in with my email address, premiu...

  • Visitor
  • Hi, I have been using Spotify premium account for a long time. Recently I logged in via Facebook my mistake and since then I can't access my premium account. I removed Spotify from my Facebook apps ...
  • SergioDavid
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes