Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
73193 Views
19 replies
98 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
136410 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
77873 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
263211 Views
157 replies
13 likes
how do I link my spotify account to rogers account not phone number
how do I link my spotify account to rogers account not phone number
Roadie
418 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceN/AOperating SystemN/A My Question or Issue I have been charged £9.99 after resubscribing to the student plan as the title points out even though I made sure I was subsribing to the student plan for £4.99... My spotify ran ...
Plan Premium Country UK Device N/A Operating System N/A My Question or Issue I have been charged £9.99 after resubscribing to the student plan as the title points out eve...
Roadie
472 Views
1 replies
0 likes
PlanPremium - charged every month with mobile PlanCountry ChileDeviceXiami Redmi Note 4Operating SystemWindows 10 PC My Question or Issue Problem in the title. Will the pay with mobile-plan option no longer be available in my country or am I missing ...
Plan Premium - charged every month with mobile Plan Country Chile Device Xiami Redmi Note 4 Operating System Windows 10 PC My Question or Issue Problem in the title. &nb...
Roadie
450 Views
1 replies
0 likes
I'm a US premium user enjoying a Hulu trial which I activated well over a month ago. Despite this, it appears I'm going to be billed Premium + Hulu at the usual Premium price. In other words, it says I'm going to pay $9.99/month, despite that the pri...
I'm a US premium user enjoying a Hulu trial which I activated well over a month ago. Despite this, it appears I'm going to be billed Premium + Hulu at the usual Premium price. In other...
Roadie
533 Views
1 replies
0 likes
Ahhh my Starbucks code is not working it’s not on Starbucks side so yeaPlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Ahhh my Starbucks code is not working it’s not on Starbucks side so yea Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) M...
Composer
793 Views
1 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy A5My Question or IssueI subscribed for Spotify Premium trial ($9.99CAD/3months) and then decided i didn't want it anymore (on the same day) so I cancelled my Spotify Premium, but it has still charged me f...
Plan Premium Country Canada Device Samsung Galaxy A5 My Question or Issue I subscribed for Spotify Premium trial ($9.99CAD/3months) and then decided i didn't want it anymore (on the same d...
Composer
645 Views
1 replies
0 likes
I have previously been subscribed with premium which I cancelled. I wanted to join up again however because I am not eligible for the trial I wondered how to subscribe without it? I cannot find any option on here to do it and have already tried to re...
I have previously been subscribed with premium which I cancelled. I wanted to join up again however because I am not eligible for the trial I wondered how to subscribe without it? I cannot find any o...
Composer
389 Views
1 replies
0 likes
Hi, I will like to know if I am allow to use Spotify in my office. It is only for me and a colleague. It is not for commercial purpose, only for us. Regards.
Hi, I will like to know if I am allow to use Spotify in my office. It is only for me and a colleague. It is not for commercial purpose, only for us. Regards.
Community Legend
769 Views
1 replies
1 likes
PlanFreeCountry GermanyDeviceZTE Axon 7 minjOperating SystemAndroid 7 My Question or Issue I bought Premium, but i havent recieved it.Also, my username in e-mails is "ay3zj1rgau3149hdkaw7nnllh" but in the app it shows my real username (Vect0r)Any ide...
Plan Free Country Germany Device ZTE Axon 7 minj Operating System Android 7 My Question or Issue I bought Premium, but i havent recieved it. Also, my username in...
Community Legend
932 Views
1 replies
0 likes
I trayed two Master Cards and both was rejected. Bank told, that they have no recived attempts from SpotifyPlanPremiumCountry LatviaDevice(iPhone X, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I trayed two Master Cards and both was rejected. Bank told, that they have no recived attempts from Spotify Plan Premium Country Latvia Device (iPhone X, Macbook Pro late 2016) Operating...
Community Legend
475 Views
1 replies
0 likes
So i just got spotify premium for students, and i have one reciept for it, but my debit card is showing seperate transactions of 5 dollars three times. why was i charged three times in one minute for one plan for students that five dollars a month?Pl...
So i just got spotify premium for students, and i have one reciept for it, but my debit card is showing seperate transactions of 5 dollars three times. why was i charged three times in one minute for...
Community Legend
484 Views
1 replies
0 likes
PlanPremiumCountry: CanadaDevice(Samsung Galaxy 7, Samsung Galaxy 6, Macbook Pro late 2014Operating System(iOS 10) My Question or Issue I am getting double charged by Spotify twice for: (1) Spotify Premium (multi-user) subscription and (2) Spotify Pr...
Plan Premium Country: Canada Device (Samsung Galaxy 7, Samsung Galaxy 6, Macbook Pro late 2014 Operating System (iOS 10) My Question or Issue I am getting double charged by ...
Community Legend
423 Views
1 replies
0 likes
PlanFreeCountry BrazilMy Question or Issue Trying to upgrade.Trying debit card method, but the system says "Insert a valid credit card number"wat
Plan Free Country Brazil My Question or Issue Trying to upgrade. Trying debit card method, but the system says "Insert a valid credit card number" wat
Community Legend
1574 Views
3 replies
0 likes
PlanFree/PremiumCountryUSADeviceiPhone 7 Operating SystemiOS 11.4My Question or IssueMy account was still charged, after I cancelled my subscription with Spotify. I had discontinued the subscription for a reason, and would like a refund for the trans...
Plan Free/Premium Country USA Device iPhone 7 Operating System iOS 11.4 My Question or Issue My account was still charged, after I cancelled my subscription with Spotify. I had discont...
Spotify Star
574 Views
1 replies
0 likes
Hey all. Can anyone tell me whether podcasters get paid by Spotify and if so, how much?I'm wondering whether podcast streams generate the same royalties as music. Thanks in advance!
Hey all. Can anyone tell me whether podcasters get paid by Spotify and if so, how much? I'm wondering whether podcast streams generate the same royalties as music. Thanks in advance!
Roadie
6110 Views
1 replies
3 likes
PlanPremiumCountry USADevicePC with windows 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) I got an offer to use hulu through spotify and I signed up but have no idea how to get into Hulu, don't know password etc. Would like to either cont...
Plan Premium Country USA Device PC with windows 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) I got an offer to use hulu through spotify and I signed up but hav...
Composer
5560 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I get the bundle even though I️ am not a student?
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I get the bundle even though I️ am not a student?
Composer
405 Views
1 replies
0 likes
Hello, i canceled my spotify premium account but i am still paying every month. How can i stop it?
Hello, i canceled my spotify premium account but i am still paying every month. How can i stop it?
Composer
306 Views
1 replies
0 likes
Hi, I received a notification which said that there is a problem with the payment of my premium account and that I should change my payment information.It's a family account and my dad manages it, he is currently very busy and I don't want to bother ...
Hi, I received a notification which said that there is a problem with the payment of my premium account and that I should change my payment information. It's a family account and my dad man...
Composer
621 Views
3 replies
0 likes
Hi Spotify! I recently had an issue with paying for my Spotify premium account. Okay, no worries, except when putting in my details multiple times on separate days (yes, I've followed the protocol mentioned online), the subscription update still isn'...
Hi Spotify! I recently had an issue with paying for my Spotify premium account. Okay, no worries, except when putting in my details multiple times on separate days (yes, I've followe...
Composer
711 Views
4 replies
0 likes
