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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7961 Views
  • 23 replies
  • 2 likes
  • 7961 Views
  • 23 replies
  • 2 likes

My Hulu/Spotify bundle

I purchased the Hulu/Spotify bundle on the 12th. Details on the bundle: $.99 for Hulu for first three month, then remaining months would be $12.99 for Hulu/Spotify bundle. Hulu doesn’t recognize that I purchased that bundle but I’m still being charge...

  • Newbie
  • I purchased the Hulu/Spotify bundle on the 12th. Details on the bundle: $.99 for Hulu for first three month, then remaining months would be $12.99 for Hulu/Spotify bundle. Hulu doesn’t recognize that...
  • Keanu_C
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Hulu & Spotify deal

So does the 3 month only apply for Hulu or does it apply for your Spotify account as well? So like if I do decide to go through with the 0.99 deal, do I only get Hulu for 3 months and continue paying 9.99/month for Spotify Premium?

  • Casual Listener
  • So does the 3 month only apply for Hulu or does it apply for your Spotify account as well? So like if I do decide to go through with the 0.99 deal, do I only get Hulu for 3 months and continue paying...
  • Keanu_C
  • Community Legend
  • 438 Views
  • 3 replies
  • 0 likes
  • 438 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas con pago

Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril) y me cortaron el servicio diciendo que no está pago. ¿Qué debo hacer? ¿Con quién debo hablar?. He...

  • Casual Listener
  • Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril)  y me cortaron el servicio diciendo que n...
  • giulibrarda
  • Casual Listener
  • 567 Views
  • 2 replies
  • 0 likes
  • 567 Views
  • 2 replies
  • 0 likes

Meu plano não mudou para premium e já paguei o boleto

Eu era Spotify free paguei o boleto ontem de 16,90 na promoção 60 dias pra um mês. Mas meu spotify não muda do plano free continuo... já desinstalei e baixei novamente e nada... o que fazer?

  • Newbie
  • Eu era Spotify free paguei o boleto ontem de 16,90 na promoção 60 dias pra um mês. Mas meu spotify não muda do plano free continuo... já desinstalei e baixei novamente e nada... o que fazer?
  • Bittencourt
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Paypal isn’t working

Helloi usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i click the link and select the option paypal, but when...

  • Casual Listener
  • Hello i usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i ...
  • theroguemonk
  • Casual Listener
  • 1007 Views
  • 1 replies
  • 0 likes
  • Credit Card
    paypal
    Subscription
  • 1007 Views
  • 1 replies
  • 0 likes

Cannot enter payment details

Hi, I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card.I click subscription but get no option to enter/edit anything...Can anyone help?

  • Casual Listener
  • Hi,  I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card. I click subscription but get no option to enter/edit anything....
  • Luke
  • Spotify Star
  • 654 Views
  • 3 replies
  • 0 likes
  • 654 Views
  • 3 replies
  • 0 likes

Already have hulu and spotify premium

Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?

  • Casual Listener
  • Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?
  • Bethany_Dawn
  • Community Legend
  • 665 Views
  • 3 replies
  • 0 likes
  • 665 Views
  • 3 replies
  • 0 likes

Solved!! Cannot pay by mobile?

Last year, I received a free year of Spotify premium, loved it but now its all done Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. I am one of those crazy person that refuse to use a credit card, h...

  • Newbie
  • Last year, I received a free year of Spotify premium, loved it but now its all done    Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. ...
  • Bethany_Dawn
  • Community Legend
  • 2244 Views
  • 1 replies
  • 0 likes
  • 2244 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar premium

He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada.

  • Newbie
  • He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada. 
  • Julian
  • Moderator
  • 1373 Views
  • 1 replies
  • 0 likes
  • 1373 Views
  • 1 replies
  • 0 likes

Ability to View All Playlist Followers

Hey everyone,I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i created in mexico?

  • Newbie
  • Hey everyone, I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i creat...
  • Bethany_Dawn
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

I want to pay with PayPal.

i paid via paypal until last month but i couldn't find this payment option now. only credit/debit card option appear cause of my personal reason, i can use only paypal Note that i want pay Family Plan(15usd)

  • Newbie
  • i paid via paypal until last month but i couldn't find this payment option now. only credit/debit card option appear cause of my personal reason, i can use only paypal   Note that i want pa...
  • user-removed
  • Not applicable
  • 958 Views
  • 2 replies
  • 1 likes
  • 958 Views
  • 2 replies
  • 1 likes

Premium suddenly stopped

Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.

  • Newbie
  • Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.
  • Luke
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • Other
  • 632 Views
  • 1 replies
  • 0 likes

I paid money gor premium but ıt doesn t start

I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.

  • Newbie
  • I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.
  • Robert_W
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Can't use my account and still have to pay

In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account. I received a email that I now can use the premium Spotify. It didn't work and still not but I do have to pay € 9,99?! Can somebody help me? R...

  • Newbie
  • In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account.  I received a email that I now can use the premium Spotify. It didn't work and still...
  • Luke
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falando da compra, fui ver e descontaram o valor de 8,50...

  • Newbie
  • Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falan...
  • Julian
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

18app

Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?

  • Newbie
  • Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?
  • imattolo
  • Community Legend
  • 933 Views
  • 1 replies
  • 0 likes
  • 933 Views
  • 1 replies
  • 0 likes

Double payment

They received two times the same period, what can I do ? Help !! 

  • Newbie
  • They received two times the same period, what can I do ? Help !! 
  • Nico
  • Community Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Pagamento periodo prova

Buongiorno,ho sottoscritto l'abbonamento Family. C'era scritto che per i primi 30 giorni sarebbe stato gratuito, invece mi sono subito stati addebitati 14,99 euro. Come posso ricevere un rimborso per questo addebito incoerente? GrazieRoberto

  • Newbie
  • Buongiorno, ho sottoscritto l'abbonamento Family. C'era scritto che per i primi 30 giorni sarebbe stato gratuito, invece mi sono subito stati addebitati 14,99 euro. Come posso ricevere un rimborso p...
  • imattolo
  • Community Legend
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Can't Cancel Subscription - Scammed?

Hi, Somehow, someone signed up for a $9.99 spotify membership with my American Expressed (used for business). I can't find a way to cancel this charge, and despite disputing it several times, it always comes back. Please help me cancel this immediate...

  • Newbie
  • Hi,   Somehow, someone signed up for a $9.99 spotify membership with my American Expressed (used for business).    I can't find a way to cancel this charge, and despite disputing i...
  • imattolo
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

I just want to cancel premium

When I created and purchased my premium account, I did so with a facebook account. I have since deleted that facebook account and now have no way to login and cancel the membership. I am still logged in on my phone but the username it gave me, I can ...

  • Newbie
  • When I created and purchased my premium account, I did so with a facebook account. I have since deleted that facebook account and now have no way to login and cancel the membership. I am still logged...
  • imattolo
  • Community Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes