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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130653 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62217 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
241172 Views
148 replies
13 likes
I accepted the 30 day free trial on my phone, however, when i logged onto spotify on my computer today it said my free trial had ended. I checked on my phone and sure enough it also sai my trial had ended. I asked for 30 days not 7.
I accepted the 30 day free trial on my phone, however, when i logged onto spotify on my computer today it said my free trial had ended. I checked on my phone and sure enough it also sai my trial had ...
Roadie
228 Views
1 replies
0 likes
Looking at the contributions to date I am no Robinson Crusoe. My Premium upgrade has not worked. I still get adverts every 2 or 3 tracks. Is there anything I can do about it?I don't particulary want to spend hours reading old messages which just repe...
Looking at the contributions to date I am no Robinson Crusoe. My Premium upgrade has not worked. I still get adverts every 2 or 3 tracks. Is there anything I can do about it? I don't particulary wan...
Spotify Star
488 Views
1 replies
0 likes
I have seen over and over again to get told to change payment method. It always tells me to get premium. What I am saying is that it is unfair to waste money on just paying for to get Premium, when you bought a card to get Premium. When you're in the...
I have seen over and over again to get told to change payment method. It always tells me to get premium. What I am saying is that it is unfair to waste money on just paying for to get Premium, when y...
Roadie
273 Views
1 replies
0 likes
I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan? Please advise.
I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan? Please advise.
Roadie
501 Views
2 replies
0 likes
My trial period ended and my music is gone can I recover that once I pay for subscription???
My trial period ended and my music is gone can I recover that once I pay for subscription???
Spotify Star
274 Views
1 replies
0 likes
My subscription recently went from Premium to Free due to a canceled card. I have tried my new card along with multiple other cards (both matching the country of origin) and it will still not accept my payment. Card has been able to make other online...
My subscription recently went from Premium to Free due to a canceled card. I have tried my new card along with multiple other cards (both matching the country of origin) and it will still not accept ...
Casual Listener
985 Views
2 replies
0 likes
Hi, I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countries...Thank you
Hi, I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countr...
Spotify Star
290 Views
1 replies
0 likes
Hey fellas, I wanted to ask if it's possible to pay for family premium with my card with my American account, so I can share with my wife and several friends (who also have American accounts), but while living in Argentina. My primary account is set ...
Hey fellas, I wanted to ask if it's possible to pay for family premium with my card with my American account, so I can share with my wife and several friends (who also have American accounts), but wh...
Community Legend
5754 Views
2 replies
0 likes
Hi, I received a Hulu gift card and tired to redeem it on Hulu. I keep getting the error shown in attachment. "Sorry, we encountered an error. Please try again later." Is there a fix or a work around available for me to use this and still redeem it? ...
Hi, I received a Hulu gift card and tired to redeem it on Hulu. I keep getting the error shown in attachment. "Sorry, we encountered an error. Please try again later." Is there a fi...
Community Legend
996 Views
1 replies
0 likes
Hi; I have 4 invoices (4x99 SEK) that goes to my mastercard every month. I have changed to family membership instead. How do I get rid of all the links to my mastercard, where I can only see one attached invoice (99 SEK) to my account. Do each indivi...
Hi; I have 4 invoices (4x99 SEK) that goes to my mastercard every month. I have changed to family membership instead. How do I get rid of all the links to my mastercard, where I can only see...
Community Legend
253 Views
1 replies
0 likes
I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium either way.
I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium ei...
Spotify Star
302 Views
1 replies
0 likes
Accidentally used a 3 month voucher on a single account. Thought it would automatically go to 2 months or the equivalent of a family plan. Is it possible to convert it to the same amount of money in a balance so I can use it for a family plan or can ...
Accidentally used a 3 month voucher on a single account. Thought it would automatically go to 2 months or the equivalent of a family plan. Is it possible to convert it to the same amount of money in ...
Spotify Star
499 Views
1 replies
0 likes
I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If there is any other way to pay my bill than using a ca...
I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If th...
Community Legend
365 Views
1 replies
0 likes
Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegadores e no e-mail que mandei disseram pra perguntar ...
Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegad...
Spotify Star
271 Views
1 replies
0 likes
fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?
fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?
Spotify Star
326 Views
1 replies
0 likes
Dear Spotify, Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, I don't see any from 2016/2017/2018. Where are these missing...
Dear Spotify, Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, ...
Community Legend
381 Views
1 replies
0 likes
Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money..
Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money..
Spotify Star
347 Views
1 replies
1 likes
DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUMCOMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!
DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUM COMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!
Spotify Star
337 Views
1 replies
0 likes
Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
Community Legend
266 Views
1 replies
0 likes
Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one with addresses filled so that my family member can als...
Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one wit...
Community Legend
289 Views
1 replies
0 likes
