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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5976 Views
  • 23 replies
  • 2 likes
  • 5976 Views
  • 23 replies
  • 2 likes

Superuser Contribution Adding a family member

Hi there,I have tried to add my husband and the payment arrangement has changed accordingly. However when he accepts the invitation (he is a free member) his details are incorrect as to address and date of birth and he can't change them so he is prev...

  • Visitor
  • Hi there, I have tried to add my husband and the payment arrangement has changed accordingly. However when he accepts the invitation (he is a free member) his details are incorrect as to address and...
  • user-removed
  • Not applicable
  • 592 Views
  • 2 replies
  • 0 likes
  • 592 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment executed, no premium yet

I tried to upgrade my account but after entering the credit card details the webpage generated an error message. I checked wih the bank, they said they were not rejecting the payment, it seemed to be rejected by spotify. After many attempts the same ...

  • Newbie
  • I tried to upgrade my account but after entering the credit card details the webpage generated an error message. I checked wih the bank, they said they were not rejecting the payment, it seemed to be...
  • SergioDavid
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

account

i pay for premium for many years but my account says i have only spotify normal?

  • Newbie
  • i pay for premium for many years but my account says i have only spotify normal?
  • Luke
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Problem

So I just changed my subscription from Spotify Premium for students to Spotify Premium + Hulu. Spotify is working just fine, but when I log into my account in Hulu it is not linked to this subscription. I am still asked to use first month trial

  • Newbie
  • So I just changed my subscription from Spotify Premium for students to Spotify Premium + Hulu. Spotify is working just fine, but when I log into my account in Hulu it is not linked to this subscripti...
  • SergioDavid
  • Roadie
  • 1018 Views
  • 1 replies
  • 0 likes
  • 1018 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for free trial

I have started the free trial on spotify but have still been charged. How do I get a refund?

  • Newbie
  • I have started the free trial on spotify but have still been charged.  How do I get a refund?   
  • SergioDavid
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium account, why?

Hello,my Premium Account was reseted and now Spotfy wants me to pay again for the recovery.

  • Newbie
  • Hello, my Premium Account was reseted and now Spotfy wants me to pay again for the recovery.
  • SergioDavid
  • Roadie
  • 1496 Views
  • 1 replies
  • 0 likes
  • 1496 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family??

So I had a family plan and got a new debit card, so my payment didn't go thru and I got put on the free version. I let my wife enter the card info on her account, but now I don't have premium on my end. Help?

  • Newbie
  • So I had a family plan and got a new debit card, so my payment didn't go thru and I got put on the free version. I let my wife enter the card info on her account, but now I don't have premium on my e...
  • SergioDavid
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

So (literally) yesterday, I started Spotify premium for 1 month free and it charged me even though it's a free trial. Why's that?

  • Newbie
  • So (literally) yesterday, I started Spotify premium for 1 month free and it charged me even though it's a free trial. Why's that? 
  • SergioDavid
  • Roadie
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Early payment

Hi,It is april 3 2018, I was supposed to be charge on april 4 2018 to renew my premium family. I cancelled my Premium today but a receipt with the date april 4 is already on my account and it says that my next payment will be on may 4. It is not lega...

  • Newbie
  • Hi, It is april 3 2018, I was supposed to be charge on april 4 2018 to renew my premium family. I cancelled my Premium today but a receipt with the date april 4 is already on my account and it says ...
  • SergioDavid
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed in USA can access form India using same login id

Spoiler (Highlight to read)Spoiler (Highlight to read)Hi,I want to buy premium subscription (probably family) can my relatives in India access Spotify music store to listen music by accessing same login id. Hi,I want to buy premium subscription (prob...

  • Newbie
  • Hi, I want to buy premium subscription (probably family) can my relatives in India access Spotify music store to listen music by accessing same login id.
  • SergioDavid
  • Roadie
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Paypal paying does not work!

Hello everyone, I wanted to get Spotify Premium and pay with Paypal, but when everything (paypal login and accept the payment of 0,99€) is finished, nothing happens and the paying screen apperas again. Does someone know, why that not working? Regards...

  • Casual Listener
  • Hello everyone,   I wanted to get Spotify Premium and pay with Paypal, but when everything (paypal login and accept the payment of 0,99€) is finished, nothing happens and the paying screen app...
  • AbinFrankrijk
  • Newbie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Payment problem for Premium

When I pay for premium I just says Payment failed. Try again, or use a different payment method. Get helpWhat to do plz help And I have tried different credit cards

  • Newbie
  • When I pay for premium I just says  Payment failed. Try again, or use a different payment method. Get help What to do plz help  And I have tried different credit cards
  • Luke
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Cant access premier

I pay for premier but its not working. My library is gone and its telling to sign up to premier.

  • Visitor
  • I pay for premier but its not working. My library is gone and its telling to sign up to premier.
  • Luke
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Unauthorised payment

Hi I have just noticed I have been charged multiple times by Spotify however I am not on a premium account my account is free. Please could you advise how I can get these payments refunded?

  • Visitor
  • Hi   I have just noticed I have been charged multiple times by Spotify however I am not on a premium account my account is free. Please could you advise how I can get these payments refunded? ...
  • Luke
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Gift Card redeemed but not working...HELP

I redeemed a gift card, and have reciept to show it went through, and yet it says my account isn't premuim. I have logged out and then back in, and it still isn't working. Please send help because this is very frustrating.

  • Newbie
  • I redeemed a gift card, and have reciept to show it went through, and yet it says my account isn't premuim. I have logged out and then back in, and it still isn't working. Please send help because th...
  • Luke
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Moved countries, cant change to current country or new payment method for this reason

subject says it all. Ive moved countries, and an unable to change my country settings on my spotify account, thus, i am not able to update to my new payment info to the account i have abroad. I am having issues with my home account being overdrafted ...

  • Newbie
  • subject says it all. Ive moved countries, and an unable to change my country settings on my spotify account, thus, i am not able to update to my new payment info to the account i have abroad. I am ha...
  • Luke
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

I cant subscribe to Spotify Premium

I cant subscribe to Spotify Premium :< it says that theres an error. This happened the last time I tried

  • Casual Listener
  • I cant subscribe to Spotify Premium :< it says that theres an error. This happened the last time I tried
  • Luke
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

troubles payment

I tried paying with my visa in order to get the subscription (30 days free trial), but it showed me there was an error.i tried two diffrenet credit cards so the card is obviously not the problem.HELP

  • Newbie
  • I tried paying with my visa in order to get the subscription (30 days free trial),  but it showed me there was an error. i tried two diffrenet credit cards so the card is obviously not the pro...
  • Luke
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Spotify premium member for years but it’s crashed

Hi there I have been a Spotify premium user from the start. I have an S8 and the app has been crashing all month. I have not been able to use it. I emailed support with no reply so I have downgraded to free. all I want is my month I lost back for fre...

  • Newbie
  • Hi there I have been a Spotify premium user from the start. I have an S8 and the app has been crashing all month. I have not been able to use it. I emailed support with no reply so I have downgraded ...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! I Paid Spotify but Spotify says I didn't

Hi.I bought a 30€ Spotify giftcard from Lottomatica, in Italy.I reedeemed It but today I received a message: Your Premium is Paused What can I do??I have receipts and screenshots. Thank you.

  • Regular
  • Hi. I bought a 30€ Spotify giftcard from Lottomatica, in Italy. I reedeemed It but today I received a message: Your Premium is Paused   What can I do?? I have receipts and screenshots. &nb...
  • NielAnthony
  • Casual Listener
  • 539 Views
  • 2 replies
  • 0 likes
  • Gift Cards
    paid
  • 539 Views
  • 2 replies
  • 0 likes