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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1459 Views
  • 19 replies
  • 1 likes
  • 1459 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47399 Views
  • 20 replies
  • 3 likes
  • 47399 Views
  • 20 replies
  • 3 likes

Superuser Contribution REOVE ALL DEVICE CONNECTED TO MY SPOTIFY ACCOUNT

Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i already connect my account to three device. I try to re...

  • Newbie
  • Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i alre...
  • Alfredo
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged more than once

Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time. Now my account is still free which means I didn't get the upgrade ( I alr...

  • Newbie
  • Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time.  Now my account ...
  • Alfredo
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from subscription via associated tele company to private account

Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but would love to keep my subscription to Spotify Premium, so I have to ch...

  • Newbie
  • Hi,    My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but woul...
  • Alfredo
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country payment issues

Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old country anymore. Spotify asks me to update my payment informat...

  • Newbie
  • Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you.   I moved to another country and I don't have my credit card from my old co...
  • Alfredo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

How to use PayPal as payment method without a credit card

Hi everyone, I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to make a payment. The issue is, I don't have a credit card. Is it stil...

  • Casual Listener
  • Hi everyone,    I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to ma...
  • emmanuel05
  • Regular
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Problema al pagar con PayPal

Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar y me manda al menu de PayPal para concretar el pago le doy a don...

  • Newbie
  • Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar  y me ma...
  • Kaixer
  • Newbie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Re: Cannot update payment details as screen just refreshes.

I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’s just refreshes/loops back to the same screen. I m...

  • Newbie
  • I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’...
  • frosty1977
  • Casual Listener
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium para Universitarios

Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo.Ayuda! Gracias de antemano.

  • Newbie
  • Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo. Ayuda!...
  • MaríaCamila
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vale premium 7 dias que ocurre despues

Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso de que cobren luego?

  • Newbie
  • Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso ...
  • MaríaCamila
  • Roadie
  • 1318 Views
  • 1 replies
  • 1 likes
  • 1318 Views
  • 1 replies
  • 1 likes

Superuser Contribution Como cambio las cuotas de pago?

Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!

  • Newbie
  • Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!
  • MaríaCamila
  • Roadie
  • 3015 Views
  • 1 replies
  • 1 likes
  • 3015 Views
  • 1 replies
  • 1 likes

I want money back.

U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof.

  • Casual Listener
  • U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof.   <removed sensitive info>
  • Luke
  • Spotify Star
  • 255 Views
  • 3 replies
  • 1 likes
  • Premium
  • 255 Views
  • 3 replies
  • 1 likes

Cancel my subscription

For **bleep**s sake. I can't find anywhere to cancel and your customer service options are a joke. I would've considered coming back, but this experience eliminates that possibility. Cancel. My. Subscription.

  • Visitor
  • For **bleep**s sake. I can't find anywhere to cancel and your customer service options are a joke. I would've considered coming back, but this experience eliminates that possibility.    C...
  • CzechFencer
  • Composer
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution It charged me when it says they won’t charge me yet

I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid documents for the subscription yet

  • Visitor
  • I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid d...
  • MaríaCamila
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Payment

Won’t let me change my card or update my card to switch my payment method

  • Newbie
  • Won’t let me change my card or update my card to switch my payment method
  • Luke
  • Spotify Star
  • 219 Views
  • 3 replies
  • 0 likes
  • Account
  • 219 Views
  • 3 replies
  • 0 likes

Paid for Premium but it hasn't updated as such

I have paid for my student premium and it hasn't updated yet, it still says its a free account. I have tried logging in and out.

  • Newbie
  • I have paid for my student premium and it hasn't updated yet, it still says its a free account. I have tried logging in and out. 
  • phan_times
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ?

Hello i found a website Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ? . As it has taken me straight to my Bank card details and then opened my account without showing the oprion to put a code in many than...

  • Casual Listener
  • Hello   i found a website Voucher code for 35% off , but no option to apply when you join Premium ? , any ideas why ? . As it has taken me straight to my Bank card details and then opened my a...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

premium activation paid through dragonpay

Spoiler (Highlight to read) how long should I wait before my premium account gets activated. already paid for 3 months and i've been waiting for 10 hours but i'm still on free mode.

  • Newbie
  •   how long should I wait before my premium account gets activated. already paid for 3 months and i've been waiting for 10 hours but i'm still on free mode.   
  • 397 Views
  • 0 replies
  • 1 likes
  • 397 Views
  • 0 replies
  • 1 likes

My premium was renewed without me wanting to, anywau I can get a refund and lose my premium

Hi, basically I got charged £10 because I forgot to cancel my subscription, any way I could be refunded and lose premium access?

  • Newbie
  • Hi, basically I got charged £10 because I forgot to cancel my subscription, any way I could be refunded and lose premium access?
  • Luke
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Can't change payment method

Today I wanted to update my payment method. So I was here https://www.spotify.com/lv/account/subscription/ and when I press "UPDATE" it just redirects me back. https://gyazo.com/214804a6cac4f6bfd960f594b2bb614c

  • Newbie
  • Today I wanted to update my payment method. So I was here https://www.spotify.com/lv/account/subscription/ and when I press "UPDATE" it just redirects me back. https://gyazo.com/214804a6cac...
  • JayBee71
  • Newbie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Paguei boleto,mas nao liberaram o premium

Paguei por Boleto anteontem, e ate agora nem se quer recebi um email de confirmacao . Lembrando que eu tenho uma unica conta no Spotify. Tem alguma maneira de mandar o recibo pra poder ter a minha conta ativada? Preciso do Spotify esse final de seman...

  • Visitor
  • Paguei por Boleto anteontem, e ate agora nem se quer recebi um email de confirmacao   . Lembrando que eu tenho uma unica conta no Spotify. Tem alguma maneira de mandar o recibo pra poder te...
  • Bittencourt
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes