Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5984 Views
  • 23 replies
  • 2 likes
  • 5984 Views
  • 23 replies
  • 2 likes

Error Subscription

March 24, I paid my friends subscription for 1 year in Spotify and we were able to received the confirmation email., come March 26, my friends Spotify turned red and is not premium anymore. How do you handle this case? We've tried updating the app an...

  • Casual Listener
  • March 24, I paid my friends subscription for 1 year in Spotify and we were able to received the confirmation email.,   come March 26, my friends Spotify turned red and is not premium anymore. ...
  • NielAnthony
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Paid for subscription but says it's a free account?

Last month I subscribed to Spotify's annual subscription which was 120USD. Today, it said that I have a free account which I just do not understand. I'm attaching the screenshot of the receipt. Please tell me what's wrong. My money has been taken.

  • Newbie
  • Last month I subscribed to Spotify's annual subscription which was 120USD. Today, it said that I have a free account which I just do not understand. I'm attaching the screenshot of the receipt. ...
  • rossi1911
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

How do I cancel spotify

How do I cancel my Spotify account. I follow all the instructions - my account says I have a free subscription but they have charged my credit card $14.99. I can’t find how to cancel it?

  • Visitor
  • How do I cancel my Spotify account. I follow all the instructions - my account says I have a free subscription but they have charged my credit card $14.99. I can’t find how to cancel it?
  • Nette5212
  • Newbie
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

[Brasil] Tenho Spotfy Premmy porém consta conta FREE

Recentemente adquiri Spotfy Premmy. O aplicativo no celular consta como Premium e funciona com todas as características de um Premium (até o momento), porém no aplicativo do meu computador consta como Free. Quando é que vai mudar pra Premium?

  • Casual Listener
  • Recentemente adquiri Spotfy Premmy. O aplicativo no celular consta como Premium e funciona com todas as características de um Premium (até o momento), porém no aplicativo do meu computador consta com...
  • rocal1989
  • Casual Listener
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Family subscription in israel

Hi I really love spotify and i want my fanily to use this also but they cant because there is no family plan! When it aill be available?

  • Visitor
  • Hi   I really love spotify and i want my fanily to use this also but they cant because there is no family plan!   When it aill be available?    
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

CHARGED TWICE

I bought Spotify premium with my student account and I was charged twice with and did not gain access to the premium account!!!!!!!!!

  • Newbie
  • I bought Spotify premium with my student account and I was charged twice with and did not gain access to the premium account!!!!!!!!! 
  • rossi1911
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Missed payment

My account was in overdraft when the monthly payment was due so I missed it.. how can I get the payment up and running again?

  • Newbie
  • My account was in overdraft when the monthly payment was due so I missed it.. how can I get the payment up and running again?   
  • jsannn
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Refund

Hi i try canceling my free 30 day free try but use charge me $14.99 I want a refund

  • Newbie
  • Hi i try canceling my free 30 day free try but use charge me $14.99 I want a refund
  • jsannn
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

I paid with GiftCard but still getting no Premium

Hi Community, I have problem with my PayPal account, so I can't pay with PayPal my Premium Account. I decidet to buy a GitfCard for 1 Month till i resolved the Problem with PayPal. But I go to my Subscription Page and it tells me I have no Premium an...

  • Casual Listener
  • Hi Community,   I have problem with my PayPal account, so I can't pay with PayPal my Premium Account. I decidet to buy a GitfCard for 1 Month till i resolved the Problem with PayPal. But I go ...
  • Luke
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 308 Views
  • 3 replies
  • 0 likes

Hulu student link problem

We've hit a snagGive it another try. If that doesn't work, Please let Spotify know I though i would let you know. I'm having a problem connecting regaless if i click existing or new account. i have been using this acount for months now

  • Newbie
  • We've hit a snag Give it another try. If that doesn't work, Please let Spotify know   I though i would let you know. I'm having a problem connecting regaless if i click existing or new accou...
  • Ruthless1105
  • Casual Listener
  • 2277 Views
  • 6 replies
  • 3 likes
  • 2277 Views
  • 6 replies
  • 3 likes

Problemi con attivazione prova premium 60/30 giorni

Non riesco ad attivare la prova premium di 60 giorni; dopo aver inserito e confermato le credenziali PayPal, vengo rimandato alla schermata precedente che offre però 30 giorni. Inserendo nuovamente le credenziali e confermando la sottoscrizione per l...

  • Visitor
  • Non riesco ad attivare la prova premium di 60 giorni; dopo aver inserito e confermato le credenziali PayPal, vengo rimandato alla schermata precedente che offre però 30 giorni. Inserendo nuovamente l...
  • user-removed
  • Not applicable
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

When I pay for Spotify Premium it doesn't show up that I'm premium

Hello. I paid for Spotify Premium using PayPal - my e-mail is verified and all, everything's top notch.Except that it doesn't show that I'm a premium member and on my app I'm still a basic member with no features.When I paid for Spotify Premium a bla...

  • Casual Listener
  • Hello.   I paid for Spotify Premium using PayPal - my e-mail is verified and all, everything's top notch. Except that it doesn't show that I'm a premium member and on my app I'm still a basic...
  • kryparro
  • Casual Listener
  • 560 Views
  • 4 replies
  • 0 likes
  • 560 Views
  • 4 replies
  • 0 likes

Solved!! One year prepayment to Family Subscription

How does it work? Do i get some money back when the year isnt over yet when I switch that I prepaid for? Or do i just dont have to pay longer? Couldnt find an awnser.

  • Newbie
  • How does it work? Do i get some money back when the year isnt over yet when I switch  that I prepaid for? Or do i just dont have to pay longer? Couldnt find an awnser.
  • soundster
  • Music Fan
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

1 month Free Trial

Hello Why did I already get charged 1 month (CAD 9.99) of my Premium plan, if I didn't even get my free 1 month Trial?

  • Casual Listener
  • Hello   Why did I already get charged 1 month (CAD 9.99) of my Premium plan, if I didn't even get my free 1 month Trial?
  • LSanfins
  • Casual Listener
  • 3150 Views
  • 4 replies
  • 0 likes
  • 3150 Views
  • 4 replies
  • 0 likes

Solved!! If Spotify is now free, why am I being charged £9.99

I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was informed of this by an ad on my laptop on Spotify....

  • Newbie
  • I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was...
  • user-removed
  • Not applicable
  • 43567 Views
  • 61 replies
  • 1 likes
  • 43567 Views
  • 61 replies
  • 1 likes

Family subscription in Spain

Hi, I cannot find any info on the family subscription in Spain (where I live). Could someone point me in the right direction?

  • Regular
  • Hi,   I cannot find any info on the family subscription in Spain (where I live). Could someone point me in the right direction?
  • Moddin
  • Roadie
  • 1105 Views
  • 2 replies
  • 0 likes
  • 1105 Views
  • 2 replies
  • 0 likes

Giftcard cashing during premium subscription

I just registered a 10 euro gift card while already having an active premium account. Will the giftcard just cover my next monthly bill for my subscription?

  • Casual Listener
  • I just registered a 10 euro gift card while already having an active premium account. Will the giftcard just cover my next monthly bill for my subscription?
  • Willem11
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Paying with a credit card from another country

HII have a premium accountbut I had to cancel the credit card I use to pay it And I am trying to put the information of another card and they are not allowing meMy acc from apple is from Brasilbut I move to Panama. and the credit card I am trying to ...

  • Newbie
  • HI I have a premium account but I had to cancel the credit card I use to pay it  And I am trying to put the information of another card and they are not allowing me My acc from apple is...
  • ErickRGuetta
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Premium doesnt works

I already pay for premium but it doesn't works. What should i do?:((

  • Newbie
  • I already pay for premium but it doesn't works. What should i do?:((
  • Robert_W
  • Community Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Discount Family Subscriptions!

I check my bank account you guys charge me for a month of spotify and now I cannot get on the app please help

  • Visitor
  • I check my bank account you guys charge me for a month of spotify and now I cannot get on the app please help
  • Robert_W
  • Community Legend
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes