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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16737 Views
  • 27 replies
  • 4 likes
  • 16737 Views
  • 27 replies
  • 4 likes

I can't pay spotify

Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right. I need my music, help me please

  • Newbie
  • Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right.    I need my m...
  • Luke
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Credit Card
  • 338 Views
  • 1 replies
  • 0 likes

Gift Card didnt work

I used a gift card for 3 months a week ago and my spotify was ok but now my premium paused. It says i have to update my paymant options but i jsut used a GIFT CARD

  • Newbie
  • I used a gift card for 3 months a week ago and my spotify was ok but now my premium paused. It says i have to update my paymant options but i jsut used a GIFT CARD 
  • Luke
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Premium didnt work

Spotify UsernamePlanFree/PremiumCountry PhilippinesDeviceAsusOperating SystemAndroid My Question or Issue I paid 129 pesos for my 1month subscription. But it didnt work. I dont know why. Can someone help me here. Thanks in advance.

  • Newbie
  • Spotify Username <removed sensitive information> Plan Free/Premium Country  Philippines Device Asus Operating System Android   My Question or Issue  I paid 129 pesos ...
  • Luke
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Unable to purchase 0,99€ offer for 3 months

My Question or Issue I can't purchase the offer via paypal. I am getting redirected to the site where I can choose my payment method, even though I just accepted the terms of use and the payment with PayPal before. Resulting in a nonstop loop of acce...

  • Newbie
  •   My Question or Issue  I can't purchase the offer via paypal. I am getting redirected to the site where I can choose my payment method, even though I just accepted the terms of use and t...
  • hyeaveze518m676
  • Newbie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Cannot add any credit cards for premium subscription

I don't know why I can't add any credit cards for my subscription? Spotify recently open in Vietnam. I registered for 1 trial month. I added a credit card successfully. However, after 1 month, Spotify can't charge although my card still have money. A...

  • Newbie
  • I don't know why I can't add any credit cards for my subscription?    Spotify recently open in Vietnam. I registered for 1 trial month. I added a credit card successfully. However, after ...
  • Luke
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Subscribe

Hello, i have 1 problem. Please! What i can do, when i dont remember my Email and Password to Spotify account, and i cant stop Automaticli Subscribe. I have only Paypal Autorized email, and no more.....thank you for every help! love you!

  • Newbie
  • Hello, i have 1 problem.   Please! What i can do, when i dont remember my Email and Password to Spotify account, and i cant stop Automaticli Subscribe. I have only Paypal Autorized email, and ...
  • Luke
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Automatic update

My account automatically updated to premium even though I’m still a student. I want to know if I’m going to be reimbursed the difference for the month?

  • Newbie
  • My account automatically updated to premium even though I’m still a student. I want to know if I’m going to be reimbursed the difference for the month?
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me han retirado del Plan Familiar por no verificar

Soy parte de un PLAN FAMILIAR, pero no verifiqué la cuenta porque no había visto el e-mail y parece ser que me han retirado del plan. He probado de que me enviaran la invitacióm de nuevo, pero ya no me deja. No hay ningún modo de poder volver al PLAN...

  • Newbie
  • Soy parte de un PLAN FAMILIAR, pero no verifiqué la cuenta porque no había visto el e-mail y parece ser que me han retirado del plan. He probado de que me enviaran la invitacióm de nuevo, pero y...
  • JulianA_Bogota
  • Roadie
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment of student's subscription

Hello, today I tried to order a student's subscription. I filled up my card details and were redirected to page where I needed to confirm that I am a student. I submitted my information and submitted information about university. System wrote me that...

  • Newbie
  • Hello,   today I tried to order a student's subscription. I filled up my card details and were redirected to page where I needed to confirm that I am a student. I submitted my information and ...
  • JulianA_Bogota
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution $99 annual fee selected in Dec. Still billed monthly .. no reply! No help.nothing.

Help.. I keep getting billed monthly. I applied for the $99 annual fee. No one ever replies to help or contact us.. I guess i should try Amazon music?

  • Newbie
  • Help.. I keep getting billed monthly. I applied for the $99 annual fee. No one ever replies to help or contact us.. I guess i should try Amazon music?  
  • JulianA_Bogota
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscripcion premiun

Soy de argentina y quisiera poder abonar con otro método de pago que no sea tarjeta de crédito pero no me deja

  • Newbie
  • Soy de argentina y quisiera poder abonar con otro método de pago que no sea tarjeta de crédito pero no me deja
  • JulianA_Bogota
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount not verified but still charged

Hi everyone, I tried using the student edge referral to get the spotify premium student discount and it said it wouldnt charge me unless my school was verified. My school however wasnt verified but spotify has still charged me the $6 and my account h...

  • Casual Listener
  • Hi everyone,  I tried using the student edge referral to get the spotify premium student discount and it said it wouldnt charge me unless my school was verified. My school however wasnt verifie...
  • JulianA_Bogota
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T REACH A HUMAN BEING BUT THEY TAKE YOUR MONEY

I NEED TO SPEAK TO SOMEONE IMMEDIATELY ABOUT MY ACCOUNT THAT I HAVE BEEN CHARGED FOR AND CAN NOT ACCESS OR FIND MY MUSIC! I HAVE EMAIL AFTER EMAIL AND STILL NO RESPONSE!!! THIS IS NOT COOL OR A WAY TO HANDLE BUSINESS. IT SHOULD NOT BE THIS HARD TO GE...

  • Newbie
  • I NEED TO SPEAK TO SOMEONE IMMEDIATELY ABOUT MY ACCOUNT THAT I HAVE BEEN CHARGED FOR AND CAN NOT ACCESS OR FIND MY MUSIC! I HAVE EMAIL AFTER EMAIL AND STILL NO RESPONSE!!! THIS IS NOT COOL OR A WAY T...
  • JulianA_Bogota
  • Roadie
  • 230 Views
  • 1 replies
  • 2 likes
  • 230 Views
  • 1 replies
  • 2 likes

Two accounts

I am using an account since i joined spotify but i want to use same account as facebook user to reach my friends and etc. As i realised i can use only one. If i join to facebook one; i can't use my premium abilities. What should i do?

  • Casual Listener
  • I am using an account since i joined spotify but i want to use same account as facebook user to reach my friends and etc.  As i realised i can use only one. If i join to facebook one; i can't u...
  • Loxer
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

I did payment but my account still free

I did payment for premium about 20 minutes ago but my account still free what can I do?

  • Casual Listener
  • I did payment for premium about 20 minutes ago but my account still free what can I do? 
  • Luke
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Solved!! Will spotify work in pakistan

Hi. Im currently living in Malaysia. My subscription just expired so i want to get a new one. The thing is im going back to Pakistan this week for a few months. I know theres no spotify in Pakistan. I want to know if I get a 3 months subscription bef...

  • Newbie
  • Hi. Im currently living in Malaysia. My subscription just expired so i want to get a new one. The thing is im going back to Pakistan this week for a few months. I know theres no spotify in Pakistan. ...
  • Maxim
  • Spotify Star
  • 2599 Views
  • 1 replies
  • 0 likes
  • 2599 Views
  • 1 replies
  • 0 likes

Solved!! A question about gift cards

I live in El Salvador (Actual currency is USD$), so i can´t get any gift cards on the local stores, but my uncle is planning to send me a code of a subscription card of spotify , he is in United States, but i dont know if the card is going to work on...

  • Casual Listener
  • I live in El Salvador (Actual currency is USD$), so i can´t get any gift cards on the local stores, but my uncle is planning to send me a code of a subscription card of spotify , he is in United Stat...
  • Hyde1720
  • Casual Listener
  • 858 Views
  • 4 replies
  • 0 likes
  • Gift Cards
  • 858 Views
  • 4 replies
  • 0 likes

Solved!! Can’t get premium

I have a free account at the minute and wanted to upgrade it to a premium account, especially as I’ve seen you can get the first 3 months for 99p. When I head over to upgrading in my account settings I get told that I can’t purchasr premium on the ap...

  • Casual Listener
  • I have a free account at the minute and wanted to upgrade it to a premium account, especially as I’ve seen you can get the first 3 months for 99p. When I head over to upgrading in my account settings...
  • vh-4_nb76857
  • Casual Listener
  • 550 Views
  • 2 replies
  • 0 likes
  • 550 Views
  • 2 replies
  • 0 likes

Spotify thinks I live in Quebec so I can't get the premium deal

So I'm interested in getting premium and was about to get it because of the 3 months for 0.99 deal and it says I can't get the deal because I live in Quebec. Now I actually live in Ontario and work in Ontario but my phone is registered in Quebec. Sin...

  • Newbie
  • So I'm interested in getting premium and was about to get it because of the 3 months for 0.99 deal and it says I can't get the deal because I live in Quebec. Now I actually live in Ontario and work i...
  • Maxim
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes