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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9990 Views
  • 23 replies
  • 2 likes
  • 9990 Views
  • 23 replies
  • 2 likes

Superuser Contribution Free trial not honoured

I signed up for spotify premium. Saying they would start off with a 90 day trial and charge 3.35 Canadian dollars per month after that. After entering my credit information they stated I now have a 7 day free trial and will be charged 9.99 a month af...

  • Newbie
  • I signed up for spotify premium. Saying they would start off with a 90 day trial and charge 3.35 Canadian dollars per month after that.  After entering my credit information they stated I now h...
  • SergioDavid
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify familiar

Buenos días. Hace días cambié mi suscription a Premium familiar y agregue a una persona que vive en el mismo domicilio. Esta persona también tiene spotify Premium pero ya lo dio de baja y su servicio termina el 20 de abril. Yo le mandé invitación per...

  • Newbie
  • Buenos días. Hace días cambié mi suscription a Premium familiar y agregue a una persona que vive en el mismo domicilio. Esta persona también tiene spotify Premium pero ya lo dio de baja y su servicio...
  • SergioDavid
  • Roadie
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card error when trying to subscribe to a family plan

Hello, I'm from Brazil and trying to subscribe to a family plan. I'm using Neon Bank (it's a digital credit card / physical debit card) and it is not working. First, when I put all the data and press 'continue', there's some kind of time thingie, the...

  • Casual Listener
  • Hello, I'm from Brazil and trying to subscribe to a family plan. I'm using Neon Bank (it's a digital credit card / physical debit card) and it is not working. First, when I put all the data and press...
  • Chris
  • Spotify
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Superuser Contribution COBRO ERRONEO PREMIUN ESTUDIANTES

Estimados Spotify Community, El día 17 de Marzo intenté registrarme con el Plan Premium Universitario complete el primer paso sin problemas, al verificar que no contaba con los requisitos para acceder a ese plan desisiti y me registre con un Plan nor...

  • Newbie
  • Estimados Spotify Community,   El día 17 de Marzo intenté registrarme con el Plan Premium Universitario complete el primer paso sin problemas, al verificar que no contaba con los requisitos pa...
  • SergioDavid
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution İki ayrı premium ücreti çekildi

Daha önceden normal premiumu kulanıyordum. Bu ay öğrenci indirimini kullanmaya karar verdim. 6,99 lira olan öğrenci indirimli fiyatı çektiği gibi normal olan 13,99 lirayı da çekti. İlk önce öğrenci çekilmiş bir de.

  • Newbie
  • Daha önceden normal premiumu kulanıyordum. Bu ay öğrenci indirimini kullanmaya karar verdim. 6,99 lira olan öğrenci indirimli fiyatı çektiği gibi normal olan 13,99 lirayı da çekti. İlk önce öğrenci ç...
  • SergioDavid
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family auto renewal

i was a premium member for a few months, then upgraded to family, and now it wont auto renew my membership, why?? Was fine during my single premium account.

  • Newbie
  • i was a premium member for a few months, then upgraded to family, and now it wont auto renew my membership, why?? Was fine during my single premium account.
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me retiraron dinero de mi cuenta aún cuando obtuve la prueba gratis

Obtuve la prueba gratis hace aproximadamente 1 mes, y la cancelé hace unos días, pero igual se me hizo el cobro de 99 pesos.

  • Newbie
  • Obtuve la prueba gratis hace aproximadamente 1 mes, y la cancelé hace unos días, pero igual se me hizo el cobro de 99 pesos.
  • SergioDavid
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify reversed my subscription payment

Hi all, So I just spoke to my bank and was told that Spotify reversed my charge of $5.45 for Spotify Student. Could I get some help with how to actually pay for Spotify Student and verify my student status? (P.S. it shouldn't be my bank, my friend wi...

  • Casual Listener
  • Hi all,       So I just spoke to my bank and was told that Spotify reversed my charge of $5.45 for Spotify Student.      Could I get some help with how to actually pay...
  • SergioDavid
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me están cobrando 2 veces el servicio premium en la tarjeta de crédito

En el resumen de la tarjeta me aparece dos veces el costo, uno pendiente de autorización. Pero en el total figura el cargo por dos veces el servicio. Hice el reclamo a visa pero me solicito que lo reclamé a quien cobra.

  • Newbie
  • En el resumen de la tarjeta me aparece dos veces el costo, uno pendiente de autorización. Pero en el total figura el cargo por dos veces el servicio.   Hice el reclamo a visa pero me solic...
  • SergioDavid
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Hola, soy el administrador de un plan familiar, ya envie las invitaciones pero no pueden activar elñ premium, ya cerraron sesion, la volvieron a iniciar y no les permite, que puedo hacer?

  • Casual Listener
  • Hola, soy el administrador de un plan familiar, ya envie las invitaciones pero no pueden activar elñ premium, ya cerraron sesion, la volvieron a iniciar y no les permite, que puedo hacer?
  • LUISO59
  • Casual Listener
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't change my country on phone.

I have seen over and over again to get told to change payment method. It always tells me to get premium. What I am saying is that it is unfair to waste money on just paying for to get Premium, when you bought a card to get Premium. When you're in the...

  • Casual Listener
  • I have seen over and over again to get told to change payment method. It always tells me to get premium. What I am saying is that it is unfair to waste money on just paying for to get Premium, when y...
  • SergioDavid
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 day trial only lasted for 7 days

I accepted the 30 day free trial on my phone, however, when i logged onto spotify on my computer today it said my free trial had ended. I checked on my phone and sure enough it also sai my trial had ended. I asked for 30 days not 7.

  • Visitor
  • I accepted the 30 day free trial on my phone, however, when i logged onto spotify on my computer today it said my free trial had ended. I checked on my phone and sure enough it also sai my trial had ...
  • SergioDavid
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution My mastercard is not showing up in my paypal when trying to pay for my premium.

I bought one month witha visa and am trying to renew with mastercard. And the mastercard is not showing uo but my old visa is. Both are activated/confimed.

  • Newbie
  • I bought one month witha visa and am trying to renew with mastercard. And the mastercard is not showing uo but my old visa is. Both are activated/confimed. 
  • SergioDavid
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Sou com Problemas estou pagando e não tenho Premium.

Estou pagando descontado no meu cartão e não tenho Premium. Como faço?  

  • Newbie
  • Estou pagando descontado no meu cartão e não tenho Premium.   Como faço?    
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Superuser Contribution When did my Premium start?

Hey there - I’m having no problem with Spotify but I was wondering if I could find out when my Spotify Premium subscription started and ended for the last two months? I believe my mobile network charged me for a time period that I didn’t have access ...

  • Newbie
  • Hey there - I’m having no problem with Spotify but I was wondering if I could find out when my Spotify Premium subscription started and ended for the last two months? I believe my mobile network char...
  • SergioDavid
  • Roadie
  • 757 Views
  • 1 replies
  • 0 likes
  • 757 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron spotify para universitarios y sigo siendo free

Ayer en la tarde intente darme de alta en el servicio de spotify para universitarios, agregue mis datos y mi tarjeta pero al momento de ingresar mi universidad esta no aparecia en la lista, asi que decidi seguir luego con el formulario. Hoy por la ma...

  • Newbie
  • Ayer en la tarde intente darme de alta en el servicio de spotify para universitarios, agregue mis datos y mi tarjeta pero al momento de ingresar mi universidad esta no aparecia en la lista, asi que d...
  • SergioDavid
  • Roadie
  • 1404 Views
  • 1 replies
  • 0 likes
  • 1404 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment could not be debited

My payment could not be debited because I did not have enough money in the account. Do Spotify tries to withdraw the payment in a few days, Do I have to transfer it, or can I create a new account, because my premium account is no longer available. Th...

  • Newbie
  • My payment could not be debited because I did not have enough money in the account.   Do Spotify tries to withdraw the payment in a few days, Do I have to transfer it, or can I create a n...
  • SergioDavid
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution gift card trouble

I just recently bought a $30 gift card from Safeway and i have typed the pin # and the number on the receipt but it is not working. Please help. Its kind of annoying

  • Newbie
  • I just recently bought a $30 gift card from Safeway and i have typed the pin # and the number on the receipt but it is not working. Please help. Its kind of annoying
  • SergioDavid
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Cancellation/Refunds

Ok **bleep*- I have written you THREE times because even though I canceled my account, I was charged on April 8th, in the amount of 9.99- Have I received a refund? Absolutely not. Has anyone from your company even bothered to RESPOND? Absolutely not....

  • Newbie
  • Ok **bleep*- I have written you THREE times because even though I canceled my account, I was charged on April 8th, in the amount of 9.99- Have I received a refund? Absolutely not. Has anyone from you...
  • Chris
  • Spotify
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes