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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15498 Views
  • 27 replies
  • 3 likes
  • 15498 Views
  • 27 replies
  • 3 likes

Superuser Contribution Daily Mix in VietNam

Why do Free Users have Daily Mix but Premium do not in VietNam server? I'm so happy when Spotify comes to VietNam. When I use as a Free User, I have 3 Daily Mix playlists, but after I upgrade to Premium, everything is disappear.

  • Casual Listener
  • Why do Free Users have Daily Mix but Premium do not in VietNam server?   I'm so happy when Spotify comes to VietNam. When I use as a Free User, I have 3 Daily Mix playlists, but after I upgrad...
  • QDA
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Username / Email problems

So why can't i log in with my email addresss and my correct password, the password is correct..... Just **bleep** tell me why, i dont have a clue what my id number is and i cant find it on my account page easily.., spotify is a great service yet you ...

  • Newbie
  • So why can't i log in with my email addresss and my correct password, the password is correct.....   Just **bleep** tell me why, i dont have a clue what my id number is and i cant find it on m...
  • user-removed
  • Not applicable
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Premium subscription

Spotify doesn’t allow me to be included in my husband’s Premium account!!! We live in the same address, and it keeps refusing it! So frustrating and annoying these new Premium changes!! Does anyone have a solution? Thank you!!

  • Casual Listener
  • Spotify doesn’t allow me to be included in my husband’s Premium account!!! We live in the same address, and it keeps refusing it! So frustrating and annoying these new Premium changes!! Does anyone h...
  • Bethany_Dawn
  • Community Legend
  • 523 Views
  • 3 replies
  • 0 likes
  • 523 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Method does not work

It´s my firts time in spotify and I want to try the premium version (3 months 1€) but when I try to pay my daughter´s credit card it does not work and the message is "It seems that you have already had a free trial or a discount offer. But you have o...

  • Newbie
  • It´s my firts time in spotify and I want to try the premium version (3 months 1€) but when I try to pay my daughter´s credit card it does not work and the message is "It seems that you have already h...
  • user-removed
  • Not applicable
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify étudiants

Bonjour,Je suis abonnée à spotify étudiants depuis un an, mon abonnement se termine le 5 juin (et basculera alors automatiquement sur spotify premium) Je voudrais donc renouveller mon abonnement étudiant avant cette date mais je n’y parviens pas. Que...

  • Casual Listener
  • Bonjour, Je suis abonnée à spotify étudiants depuis un an, mon abonnement se termine le 5 juin (et basculera alors automatiquement sur spotify premium) Je voudrais donc renouveller mon abonneme...
  • manon-prz
  • Casual Listener
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why i can't play downloaded music?

Why i can't play downloaded music when my subscription ended? On my lumia phone even my subscription is over i can still play downloaded music.

  • Visitor
  • Why i can't play downloaded music when my subscription ended? On my lumia phone even my subscription is over i can still play downloaded music.
  • Jack
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium is not working after reinstalling app

Hi, I reinstalled the app and since that moment i dont have spotify premium on myphone (I still have it on my pc and tablet).Maybe someone have some idea of what could i do?

  • Newbie
  • Hi, I reinstalled the app and since that moment i dont have spotify premium on my phone (I still have it on my pc and tablet). Maybe someone have some idea of what could i do?
  • user-removed
  • Not applicable
  • 216 Views
  • 1 replies
  • 1 likes
  • 216 Views
  • 1 replies
  • 1 likes

Upgrading subscription to Family - premium service with Vodafone

Hello, Is it possible to upgrade my premium subscription to a family subscription? I've been given my premium service with Vodafone, so 'free'. I love the service, and would like to extend it to my wife. Is there a way to pay the delta cost to expand...

  • Newbie
  • Hello,   Is it possible to upgrade my premium subscription to a family subscription?    I've been given my premium service with Vodafone, so 'free'. I love the service, and would l...
  • Bethany_Dawn
  • Community Legend
  • 222 Views
  • 1 replies
  • 1 likes
  • 222 Views
  • 1 replies
  • 1 likes

Credit details and premium subscription

Hi Spotify, Can you help how I get my teen a premium subscription, without her seeing my credit card details on her account. I don’t want a family subscription. Please advisethank you Ruby

  • Newbie
  • Hi Spotify,  Can you help how I get my teen a premium subscription, without her seeing my credit card details on her account. I don’t want a family subscription. Please advise thank you Ruby
  • Bethany_Dawn
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Pay with itunes card

Heythere is an action going on right now. You can take 3 months for €0.99 and I would like to that but I want to pay with my iTunes card. Is that possible ? And how ?thank you

  • Newbie
  • Hey there is an action going on right now. You can take 3 months for €0.99 and I would like to that but I want to pay with my iTunes card. Is that possible ? And how ? thank you
  • Bethany_Dawn
  • Community Legend
  • 245 Views
  • 1 replies
  • 1 likes
  • 245 Views
  • 1 replies
  • 1 likes

Spotify premium with contract

I upgraded my phone over a week ago and in my last contract Spotify premium was included, I’m my new contract issuppsoed to be the same (including Spotify premium) but it’s not working

  • Newbie
  • I upgraded my phone over a week ago and in my last contract Spotify premium was included, I’m my new contract issuppsoed to be the same (including Spotify premium) but it’s not working
  • JackBeau
  • Composer
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! I have a problem with my premium code

Recently I active a code for 3 months but my account continues like Spotify free

  • Newbie
  • Recently I active a code for 3 months but my account continues like Spotify free
  • JackBeau
  • Composer
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution More than one account

So I've had 2 or 3 account in the last few years but I want to get them all together or keep one and at least close the others. Is it possible to get them all together?

  • Newbie
  • So I've had 2 or 3 account in the last few years but I want to get them all together or keep one and at least close the others. Is it possible to get them all together?
  • user-removed
  • Not applicable
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Applied for a student discount a while ago but was switched to premium

Hi all, So, applied for a student discount a while ago (Jun/2015). I just noitced that I was charged for the premium on june/2016 without any notice from, I don't want to insult, spotify. Can I ask why? I didn't even checked my bank account for this ...

  • Newbie
  • Hi all,   So, applied for a student discount a while ago (Jun/2015). I just noitced that I was charged for the premium on june/2016 without any notice from, I don't want to insult, spotif...
  • JackBeau
  • Composer
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel suscription

I have been try to cancel my subscription because i use a new account in spotify but itś not possible, i have try in many browsers and is the same

  • Newbie
  • I have been try to cancel my subscription because i use a new account in spotify but itś not possible, i have try in many browsers and is the same
  • user-removed
  • Not applicable
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Resubscribing to Family Premium

I used to be subscribed to family premium. Then my card ran out of funds now I don't have premium. Do I need to go through the whole process of inviting my siblings again? Or can I resubscribe with the same accounts as before?

  • Newbie
  • I used to be subscribed to family premium. Then my card ran out of funds now I don't have premium. Do I need to go through the whole process of inviting my siblings again? Or can I resubscribe with t...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Unsuccessfull student subscription

Hi, I picked Student Subscription and entered my card details, i received a bank notification of charging the purchase but i was not able to complete the registration because the page did not showed me school degails and my account has not switch to ...

  • Casual Listener
  • Hi, I picked Student Subscription and entered my card details, i received a bank notification of charging the purchase but i was not able to complete the registration because the page did not showed ...
  • Maxim
  • Spotify Star
  • 418 Views
  • 5 replies
  • 0 likes
  • 418 Views
  • 5 replies
  • 0 likes

student payment

i paid for the student plan ($4.99) a month , but sheerid couldn't verify my student id. now i don't have premium yet $5 has been deducted from my account.

  • Casual Listener
  • i paid for the student plan ($4.99) a month , but sheerid couldn't verify my student id. now i don't have premium yet $5 has been deducted from my account.
  • BrandonTZX
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

pago retenido

tengo dos pagos retenidos al parecer no sé completó el proceso, mi dinero vuelve a la normalidad? ya que no puedo cancelar porque me aparece que aún tengo el gratis

  • Visitor
  • tengo dos pagos retenidos al parecer no sé completó el proceso, mi dinero vuelve a la normalidad? ya que no puedo cancelar porque me aparece que aún tengo el gratis
  • AndyMoon
  • Newbie
  • 1661 Views
  • 4 replies
  • 3 likes
  • 1661 Views
  • 4 replies
  • 3 likes