Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 109707 Views
- 70 replies
- 9 likes
- 109707 Views
- 70 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Casual Listener
- 13413 Views
- 26 replies
- 2 likes
- 13413 Views
- 26 replies
- 2 likes
spotify not accepting debit card for payment.
Received notification from spotify that payment did not go through and to update payment info. Tried 5 different debit cards after spotify informed me to please find another form of payment when it always took it before. Also said they will try to ru...
- Received notification from spotify that payment did not go through and to update payment info. Tried 5 different debit cards after spotify informed me to please find another form of payment when it a...
-
-
- Spotify Star
- 5371 Views
- 1 replies
- 0 likes
- 5371 Views
- 1 replies
- 0 likes
Link free account with premium
My premium account was logged out and now I can only get back into my free account . HELP!!!!!!!!!!!! Can I merge them?
- My premium account was logged out and now I can only get back into my free account . HELP!!!!!!!!!!!! Can I merge them?
-
-
- Spotify Star
- 302 Views
- 1 replies
- 0 likes
- 302 Views
- 1 replies
- 0 likes
Spotify family
I just pay my current month ... few hourse ago, but I want to change to the family plan. Are you going to charge the full value or just the difference between normal and family plan?
- I just pay my current month ... few hourse ago, but I want to change to the family plan. Are you going to charge the full value or just the difference between normal and family plan?
-
-
- Spotify Star
- 351 Views
- 3 replies
- 0 likes
- 351 Views
- 3 replies
- 0 likes
60 day trial offer expiration
I was recently sent an email explaining I got selected for the 60 day trial offer, as a 'present' for my birthday.This month isn't the optimal time of the year for me to sign up to this trial offer, so I would rather apply later on. Can I do so? Can ...
- I was recently sent an email explaining I got selected for the 60 day trial offer, as a 'present' for my birthday. This month isn't the optimal time of the year for me to sign up to this trial offer...
-
-
- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
yearly payment plan
hi there, i have had spotify for quite some time but i am trying to figure out how to change my payment plan from monthly payments to yearly payment. ive read around but i cant seem to find anything that allows me to change or upgrade.
- hi there, i have had spotify for quite some time but i am trying to figure out how to change my payment plan from monthly payments to yearly payment. ive read around but i cant seem to find anything ...
-
-
- Spotify Star
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Premium for family
Owner of the Premium for Family forgot their email and password. I wanna cancel that subscription, and create a new one. Is there any way to cancel that subscription without having access to the account? If I create a new premium plan, I don't want t...
- Owner of the Premium for Family forgot their email and password. I wanna cancel that subscription, and create a new one. Is there any way to cancel that subscription without having access to the acco...
-
-
- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Billing me for a premium account I don't have
Hey all, i canceled my my Spotify premium a while ago (don't remember exactly when). My account is listed as "free". But spotify has been charging me for premium every month - just noticed (should have noticed earlier). What can i do? I filled out a ...
- Hey all, i canceled my my Spotify premium a while ago (don't remember exactly when). My account is listed as "free". But spotify has been charging me for premium every month -...
-
-
- Newbie
- 942 Views
- 5 replies
- 0 likes
- 942 Views
- 5 replies
- 0 likes
Superuser Contribution Live Chat with Spotify?
How can I get a live chat with Spotify? I am stuck in limbo between my mobile provider and Spotify.
- How can I get a live chat with Spotify? I am stuck in limbo between my mobile provider and Spotify.
-
-
- Roadie
- 302 Views
- 1 replies
- 0 likes
- 302 Views
- 1 replies
- 0 likes
Superuser Contribution Card changed but no subscription
Hello,I have recently changed my credit card in my account on the 22nd April and ask for a unique payment for the year. The payment is done for my bank but Spotify France is keeping saying that there is no payment method... And now Spotify Premium an...
- Hello, I have recently changed my credit card in my account on the 22nd April and ask for a unique payment for the year. The payment is done for my bank but Spotify France is keeping saying that the...
-
-
- Roadie
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Superuser Contribution Suscrito a spotify premium y a spotify familiar
Hola ya tenia una cuenta spotify premium, pero ahora me he suscrito a spotify familiar, pagara doble suscripcion? O solo pagare lo que vale la suscripción de spotify familiar?
- Hola ya tenia una cuenta spotify premium, pero ahora me he suscrito a spotify familiar, pagara doble suscripcion? O solo pagare lo que vale la suscripción de spotify familiar?
-
-
- Newbie
- 258 Views
- 2 replies
- 0 likes
- 258 Views
- 2 replies
- 0 likes
Superuser Contribution Sms pin tidak masuk
Mohon bantuannya, saya mau berlangganan spotify premium via pulsa indosat, tapi sms pin tidak masuk sekalipun, balance saldo mencukupi, tolong solusi nya ke *snip*
- Mohon bantuannya, saya mau berlangganan spotify premium via pulsa indosat, tapi sms pin tidak masuk sekalipun, balance saldo mencukupi, tolong solusi nya ke *snip*
-
-
- Roadie
- 1874 Views
- 1 replies
- 1 likes
- 1874 Views
- 1 replies
- 1 likes
Superuser Contribution me han cobrado dos veces en elmismo mes
Hola,Durante el mes de abril se me ha cobrado dos veces 9,99 euros, me devolveran una de ellas?
- Hola, Durante el mes de abril se me ha cobrado dos veces 9,99 euros, me devolveran una de ellas?
-
-
- Roadie
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Superuser Contribution ¿Por qué me modifica el método de pago?
El tipo de contrato que contraje con Spotify es por el método de pago en SOLES, pero me he dado con la sorpresa de qué me han cobrado en dólares, obviamente sin consentimiento, no estoy de acuerdo con esto. Necesito una solución a esto.
- El tipo de contrato que contraje con Spotify es por el método de pago en SOLES, pero me he dado con la sorpresa de qué me han cobrado en dólares, obviamente sin consentimiento, no estoy de acuerdo co...
-
-
- Roadie
- 288 Views
- 2 replies
- 0 likes
- 288 Views
- 2 replies
- 0 likes
Family Plan
I just started the family plan but only one person is able to listen to music at a time why is not working?
- I just started the family plan but only one person is able to listen to music at a time why is not working?
-
-
- Gig Goer
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu won’t let me login
I can’t login to Hulu and I called hulu and they said my email isn’t associated with a hulu account (Although it had been working for weeks and suddenly stopped) yet I’m still playing for Spotify+Hulu. I tried unsubscribing from Spotify and redoing i...
- I can’t login to Hulu and I called hulu and they said my email isn’t associated with a hulu account (Although it had been working for weeks and suddenly stopped) yet I’m still playing for...
-
-
- Roadie
- 4685 Views
- 1 replies
- 0 likes
- 4685 Views
- 1 replies
- 0 likes
Superuser Contribution Premium pausado. Medio de pago, débito automático. Qué ocurre?
Tengo el servicio Premium desde hace MUCHO tiempo y de repente me aparece el servicio "en pausa" sin poder siquiera escuchar una canción. Qué ocurrió? Qué puedo hacer? No me permite sign-out/sign-up tampoco.. Me estoy fastidiando durante todo este ti...
- Tengo el servicio Premium desde hace MUCHO tiempo y de repente me aparece el servicio "en pausa" sin poder siquiera escuchar una canción. Qué ocurrió? Qué puedo hacer? No me permite sign-out/sign-up ...
-
-
- Roadie
- 409 Views
- 2 replies
- 0 likes
- 409 Views
- 2 replies
- 0 likes
Superuser Contribution Para çekilip üyelik iptal ediliyor
Ay içersinde 2 kere Finansbank hesabımdan para çekilip üyeliğim durduruluyor. Bunun mantikli bir açıklaması var mı?
- Ay içersinde 2 kere Finansbank hesabımdan para çekilip üyeliğim durduruluyor. Bunun mantikli bir açıklaması var mı?
-
-
- Roadie
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Superuser Contribution La invitación no funciona
Recibí la invitación familiar y al poner los datos como son me dice que no se puede y no se porque??
- Recibí la invitación familiar y al poner los datos como son me dice que no se puede y no se porque??
-
-
- Roadie
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Superuser Contribution Old email doesn’t work family
Hi sorry! I just have a question we joined family premium last april and then yesterday suddenly all of us removed by spotify. Then when we tried to join again with the same email we used previously it’s unable. So some of the members did a new email...
- Hi sorry! I just have a question we joined family premium last april and then yesterday suddenly all of us removed by spotify. Then when we tried to join again with the same email we used previously ...
-
-
- Roadie
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Superuser Contribution cuenta de regalo
ya realicé el pago en oxxo de una tarjeta de regalo, que sigue?
- ya realicé el pago en oxxo de una tarjeta de regalo, que sigue?
-
-
- Roadie
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes