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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7983 Views
  • 23 replies
  • 2 likes
  • 7983 Views
  • 23 replies
  • 2 likes

Solved!! Giftcard code not readable anymore

I bought a 10€ giftcard and the code got damaged when i scratched it and when i tried to contact the support some difficulties came up.I was told to send them the pictures of the card and the receipt but the e-mail just won´t send.I can send e-mails ...

  • Casual Listener
  • I bought a 10€ giftcard and the code got damaged when i scratched it and when i tried to contact the support some difficulties came up. I was told to send them the pictures of the card and the recei...
  • Fabian2402
  • Casual Listener
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

Can't cancel subscription to Spotify Student

Hi there Moments ago I decided, since I am a student (in Switzerland) that I'd try the Spotify Premium offer for students at half the regular price. I was prompted my credit card info and then I got a message telling me to validate that I was indeed ...

  • Casual Listener
  • Hi there   Moments ago I decided, since I am a student (in Switzerland) that I'd try the Spotify Premium offer for students at half the regular price.   I was prompted my credit card in...
  • Maxim
  • Spotify Star
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo registrarme en mi plan de Spotify familiar de nuevo

No pude ingresar a mi correo para verificar mi dirección y ahora cuando quiero volver a registrarme en mi plan familiar no me permite

  • Newbie
  • No pude ingresar a mi correo para verificar mi dirección y ahora cuando quiero volver a registrarme en mi plan familiar no me permite
  • MaríaCamila
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Erste Rechnung von Klarna

Liebe Commuity,ich habe mir heute endlich ein Spotify-Premium Abo für Studenten geholt Als Zahlungsmethode habe bzw. musste ich Klarna wählen. Das hat auch alles gut geklappt, allerdings hat sich bei mir eine Frage ergeben und aus dem FAQ vo Spotify ...

  • Newbie
  • Liebe Commuity, ich habe mir heute endlich ein Spotify-Premium Abo für Studenten geholt 🙂 Als Zahlungsmethode habe bzw. musste ich Klarna wählen. Das hat auch alles gut geklappt, allerdings hat sic...
  • Diontheway
  • Newbie
  • 1008 Views
  • 2 replies
  • 0 likes
  • 1008 Views
  • 2 replies
  • 0 likes

Solved!! Paying Yearly insyead of Monthly

I want to pay my Spotify Subscrition yearly instead of monthly. I've searched the options on my account page, but I don't see it as an option. I like to pay my bills ahead of time if possible. Can I do that or do I have to pay monthly?

  • Newbie
  • I want to pay my Spotify Subscrition yearly instead of monthly. I've searched the options on my account page, but I don't see it as an option. I like to pay my bills ahead of time if possible. Can I ...
  • Maxim
  • Spotify Star
  • 404 Views
  • 1 replies
  • 1 likes
  • 404 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify premium prepago

Hace 40 minutos hice mi primer pago para ser premium haciendo mi pago en oxxo (en modo prepago) pero sigo en modo gratuito, quiero saber cual es el poblema y como lo puedo resolver

  • Newbie
  • Hace 40 minutos hice mi primer pago para ser premium  haciendo mi pago en oxxo (en modo prepago) pero sigo en modo gratuito, quiero saber cual es el poblema y como lo puedo resolver
  • MaríaCamila
  • Roadie
  • 433 Views
  • 1 replies
  • 0 likes
  • Premium
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas de pago

Hola, tenía una cuenta familiar y de la nada me indicó que no había sido procesado el cargo a mi tarjeta y necesitaba actualizarlo, lo hice y aún así me indicaba que había problema con los cargos, intenté con al menos 3 bancos distintos para hacer el...

  • Newbie
  • Hola, tenía una cuenta familiar y de la nada me indicó que no había sido procesado el cargo a mi tarjeta y necesitaba actualizarlo, lo hice y aún así me indicaba que había problema con los cargos, in...
  • MaríaCamila
  • Roadie
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ofrece la nueva promocion de 2 meses gratis si pagas en oxxo con efectivo y no funcionó

Lamento la molestia pero ayer yo vi en Spotify que estan ofreciendo una promocion de 2 meses gratis pagando en Oxxo en efectivo con el talon de pagos. Ayer mismo imprimi el talon y hoy fui a Oxxo a pagarlo, lamentablemente no funciono y mi cuenta dic...

  • Newbie
  • Lamento la molestia pero ayer yo vi en Spotify que estan ofreciendo una promocion de 2 meses gratis pagando en Oxxo en efectivo con el talon de pagos. Ayer mismo imprimi el talon y hoy fui ...
  • MaríaCamila
  • Roadie
  • 910 Views
  • 1 replies
  • 0 likes
  • 910 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant pay

My Spotify subscription has been canceled and payment method was rejected when I paid to re-sign up. What should I do ?

  • Newbie
  • My Spotify subscription has been canceled and payment method was rejected when I paid to re-sign up. What should I do ?
  • MaríaCamila
  • Roadie
  • 192 Views
  • 1 replies
  • 1 likes
  • 192 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ayuda

Acabo de comprar Premium con la oferta de estudiante pero ya han pasado algunas horas y no me llega el correo, saben cuanto tarda en confirmar?

  • Newbie
  • Acabo de comprar Premium con la oferta de estudiante pero ya han pasado algunas horas y no me llega el correo, saben cuanto tarda en confirmar? 
  • MaríaCamila
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I cannot extend my subscription to spotify with the same method that I’m using before. I’m making my payment through phone load but now the only method for making a payment is through a debit/credit card and through Paypal. and I don’t have those. Ho...

  • Newbie
  • I cannot extend my subscription to spotify with the same method that I’m using before. I’m making my payment through phone load but now the only method for making a payment is through a debit/credit ...
  • MaríaCamila
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatic payment didn’t go through, family account canceled

I didn’t have enough money in my bank account for the automatic payment and didn’t notice it until after my family account got canceled. Is there any way to restore it? My bank balance has been topped up and should be fine now.

  • Newbie
  • I didn’t have enough money in my bank account for the automatic payment and didn’t notice it until after my family account got canceled. Is there any way to restore it? My bank balance has been toppe...
  • MaríaCamila
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Se rechazó el pago de Spotify

Hace un mes recibí un correo de spotify indicando que mi pago fue rechazado! Traté de pagar realizando todo el proceso de nuevo y la aplicación me arroja un error, indicando que no fue posible realizar el pago. Alguién más con este inconveniente, ayu...

  • Newbie
  • Hace un mes recibí un correo de spotify indicando que mi pago fue rechazado! Traté de pagar realizando todo el proceso de nuevo y la aplicación me arroja un error, indicando que no fue posible realiz...
  • MaríaCamila
  • Roadie
  • 1129 Views
  • 1 replies
  • 0 likes
  • 1129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: PROBLEMAS CON PREMIUM ESTUDIANTE

Hola, buenas tardes, Acabo de realizar el pago y aún no tengo mi spotify premium para estudiantes. ¿Es normal que se tarde mucho? Además ya tengo el cargo en mi tarjeta.

  • Newbie
  • Hola, buenas tardes, Acabo de realizar el pago y aún no tengo mi spotify premium para estudiantes. ¿Es normal que se tarde mucho? Además ya tengo el cargo en mi tarjeta. 😞   <moderat...
  • Chris
  • Spotify
  • 832 Views
  • 1 replies
  • 0 likes
  • 832 Views
  • 1 replies
  • 0 likes

Cancel subscriptions directly

Hello, is there an option to transform my account to an free account immediatly? I want to use an offer by a partner company (telekom) but they only accept my registration for a free account. I did already cancel premium but I also paid for the month...

  • Casual Listener
  • Hello,   is there an option to transform my account to an free account immediatly? I want to use an offer by a partner company (telekom) but they only accept my registration for a free ac...
  • H3rrVorrag3nd
  • Casual Listener
  • 782 Views
  • 2 replies
  • 0 likes
  • 782 Views
  • 2 replies
  • 0 likes

AJUDEM

Galera criei uma conta premium ontem, a minha e universitaria.. mandei os arquivos comprovando que estudo e tal e la falava que iam cobrar no cartao quando aquilo fosse aprovado.. porem foi cobrado no cartao mas ainda nao sou premium, o que eu faço ?...

  • Casual Listener
  • Galera criei uma conta premium ontem, a minha e universitaria.. mandei os arquivos comprovando que estudo e tal e la falava que iam cobrar no cartao quando aquilo fosse aprovado.. porem foi cobrado n...
  • silkymoonshine
  • Casual Listener
  • 1012 Views
  • 3 replies
  • 0 likes
  • 1012 Views
  • 3 replies
  • 0 likes

I use a DAC and premium AKG studio headphones, can I please trial Spotify Hi-Fi lossless?

Hi I'm a long-standing Spotify subscriber. I love music and listen for 6+ hours every day. I don't do TV, just music. I also listen through a DAC on a pair of AKG K550 studio headphones, and listen to FLAC regularly. I'm excited about the Spotify Hi-...

  • Regular
  • Hi   I'm a long-standing Spotify subscriber. I love music and listen for 6+ hours every day. I don't do TV, just music.   I also listen through a DAC on a pair of AKG K550 studio headph...
  • Maxim
  • Spotify Star
  • 1096 Views
  • 1 replies
  • 0 likes
  • 1096 Views
  • 1 replies
  • 0 likes

Premium

My friends account got disabled because of no payment. Usually your account will be set to a free account. How did this happen? Heh can't log in anymore.Need help please

  • Newbie
  • My friends account got disabled because of no payment. Usually your account will be set to a free account. How did this happen? Heh can't log in anymore. Need help please
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Subscrition after invitation doesnt work

Hi everybody,I invite my Daughter to Premium, but -following the invitation - her subscription is denied though. Background information: she has been subscribed successfully weeks ago, but ignored an Email concerning Email-verification and got downgr...

  • Newbie
  • Hi everybody, I invite my Daughter to Premium, but -following the invitation - her subscription is denied though. Background information: she has been subscribed successfully weeks ago, bu...
  • Maxim
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Não consigo atualizar o meu cartão nem gerar um boleto

Troquei meu cartão, e tive que mudar no aplicativo do spotify, mas quando eu tento (já tentei diversas vezes), o spotify sempre reseta a ultima tela do pagamento (a do cartão), e a mesma coisa acontece quando eu tento gerar um boleto, só que na tela ...

  • Newbie
  • Troquei meu cartão, e tive que mudar no aplicativo do spotify, mas quando eu tento (já tentei diversas vezes), o spotify sempre reseta a ultima tela do pagamento (a do cartão), e a mesma coisa aconte...
  • beatrizrferraz
  • Newbie
  • 587 Views
  • 1 replies
  • 1 likes
  • 587 Views
  • 1 replies
  • 1 likes