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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129167 Views

69 replies

9 likes

Premium for Family
  • 129167 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57911 Views

87 replies

4 likes

  • 57911 Views
  • 87 replies
  • 4 likes

Superuser Contribution Payment is already taken from paymaya but still shows i am not able to renew the premium subscrip

Hi there. My paymaya account has been charged PHP129, it has a Reference Number ***9837. But it still shows on my account that i was not able to renew my premium accountI also recieved this.

Regular

Hi there. My paymaya account has been charged PHP129, it has a Reference Number ***9837. But it still shows on my account that i was not able to renew my premium account I also recieved this.  ...

Melody

Spotify

12441 Views

7 replies

0 likes

  • 12441 Views
  • 7 replies
  • 0 likes

Superuser Contribution Problemas con mi cuenta Premiun

Hola! El 30 de marzo (2018) pagué por una suscripción de un año, ya me han cobrado e incluso enviado el recibo de pago, sin embargo no puedo acceder a ningún beneficio premium. Figura "Premium en pausa" y "actualizar pago" pero ya me cobraron, no qui...

Casual Listener

Hola! El 30 de marzo (2018) pagué por una suscripción de un año, ya me han cobrado e incluso enviado el recibo de pago, sin embargo no puedo acceder a ningún beneficio premium. Figura "Premium en pau...

SergioDavid

Roadie

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con pago

Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril) y me cortaron el servicio diciendo que no está pago. ¿Qué debo hacer? ¿Con quién debo hablar?. He...

Casual Listener

Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril)  y me cortaron el servicio diciendo que n...

giulibrarda

Casual Listener

711 Views

2 replies

0 likes

  • 711 Views
  • 2 replies
  • 0 likes

Invalid Credit card

spotify is telling me that my card is invalid when I've typed in every single number right and my card is actully valid?

Newbie

spotify is telling me that my card is invalid when I've typed in every single number right and my card is actully valid? 

Simeon_

Regular

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu Link not showing up in account settings

Why don't I see the "Go to Hulu" or Connect to Hulu link in my account settings?I have a Spotify premium account and Hulu limited commercial plan.

Casual Listener

   Why don't I see the "Go to Hulu" or Connect to Hulu link in my account settings? I have a Spotify premium account and Hulu limited commercial plan.

Alfredo

Roadie

727 Views

1 replies

1 likes

  • 727 Views
  • 1 replies
  • 1 likes

Premium on PS4 don't work on phone

I pay'd for premium on my playstation 4 but when i log into my phone it's still the free version. Tried to log out and then in again but it did'nt work. Any idea's about my problem?

Casual Listener

I pay'd for premium on my playstation 4 but when i log into my phone it's still the free version. Tried to log out and then in again but it did'nt work. Any idea's about my problem?

Simeon_

Regular

693 Views

3 replies

0 likes

  • 693 Views
  • 3 replies
  • 0 likes

Problem with premium

Hi, i have a problem with Premium. Spotify took money from my account 10.04.2018, but actually i don't have premium

Newbie

Hi, i have a problem with Premium. Spotify took money from my account 10.04.2018, but actually i don't have premium

Luke

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Already a Hulu Subscriber

How do I take advantage of this Hulu partnership if I've been a subscriber on Hulu for years? How much does it cost? I don't need a trial membership, but I would love to bundle the cost of Spotify and Hulu.

Newbie

How do I take advantage of this Hulu partnership if I've been a subscriber on Hulu for years? How much does it cost? I don't need a trial membership, but I would love to bundle the cost of Spoti...

zerogpain

Casual Listener

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

Superuser Contribution payment problem

i clicked student discount but i didn't said finish and i didn't enter my school information but spotify took 6,99 turkish liras from me . and in my account there is no premium subscriction .can you give the money back to me

Newbie

i clicked student discount but i didn't said finish and i didn't enter my school information but spotify took 6,99 turkish liras from me . and in my account there is no premium subscriction .can you ...

Alfredo

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Pagamento confirmado, mais plano não liberado.

Realizei o pagamento do plano premium universitário, pagamento foi debitado no cartão, mais não aparece a adesão do plano pra mim.

Casual Listener

Realizei o pagamento do plano premium universitário, pagamento foi debitado no cartão, mais não aparece a adesão do plano pra mim.

Bittencourt

Spotify Star

324 Views

5 replies

0 likes

  • 324 Views
  • 5 replies
  • 0 likes

Superuser Contribution No puedo entrar al plan familiar

Hola, tengo problemas con mi cuenta ya que yo estaba en un plan familiar pero hace unos días me llegó un correo de verificación y no lo había visto y cuando entre a mi correo decía que mi cuenta había pasado a una cuenta gratuita, y ahora que me envi...

Newbie

Hola, tengo problemas con mi cuenta ya que yo estaba en un plan familiar pero hace unos días me llegó un correo de verificación y no lo había visto y cuando entre a mi correo decía que mi cuenta habí...

SergioDavid

Roadie

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Premium pago e nao recebi

Ontem a noite fiz o pagamento do meu spotify premium universitário, ja está debitado do meu cartão mas continua dizendo que nao está ativado o premium

Casual Listener

Ontem a noite fiz o pagamento do meu spotify premium universitário, ja está debitado do meu cartão mas continua dizendo que nao está ativado o premium

Bittencourt

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Annual Subscription

I had been paying for an annual Premium account, which lapsed one day because the card I used expired. For immediate use, I used a card and paid for a month of Premium. I wanted to switch over and pay the annual fee but that option isn't in the Modif...

Newbie

I had been paying for an annual Premium account, which lapsed one day because the card I used expired. For immediate use, I used a card and paid for a month of Premium. I wanted to switch over and pa...

Zfinvh

Newbie

2594 Views

1 replies

3 likes

  • 2594 Views
  • 1 replies
  • 3 likes

Superuser Contribution I Subscribe Already Using Molpoint

I already pay the premium account using Molpoint, and it shows that i already got the premium account already, but then it shows thay i haven't subscribe yet and it still shows I'm on free account.

Newbie

I already pay the premium account using Molpoint, and it shows that i already got the premium account already, but then it shows thay i haven't subscribe yet and it still shows I'm on free account.&n...

Alfredo

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Spotify says im on free spotify when i actually subscribed(for the free trial)

I wanted to try out the free trial so i entered my smart number and i didn't think it would immediately charge me money for it so i wanted to unsubscribe. But when i get to the subscription option, it doesnt have the unsubscribe button but instead "S...

Newbie

I wanted to try out the free trial so i entered my smart number and i didn't think it would immediately charge me money for it so i wanted to unsubscribe. But when i get to the subscription option, i...

Luke

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Paguei o premium por boleto mas ainda esta free

Ontem paguei o plano Premium por boleto, 3 meses, o valor foi descontado mas não recebi nenhum comprovante do spotify e a conta ainda aparece free

Newbie

Ontem paguei o plano Premium por boleto, 3 meses, o valor foi descontado mas não recebi nenhum comprovante do spotify e a conta ainda aparece free

Bittencourt

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium and Hulu Limited commercial subscriber.

I am a Spotify Premium and Hulu Limited commercial subscriber.How can i link my accounts, i've tried going through all the menus on both sites but havent found anything.I contacted Hulu and they told me to contact Spotify.Spotify PLEASE HELP!

Casual Listener

I am a Spotify Premium and Hulu Limited commercial subscriber. How can i link my accounts, i've tried going through all the menus on both sites but havent found anything. I contacted Hulu and they ...

Alfredo

Roadie

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for 60 Days

Before signing up for spotify, i saw an advertisment for 60 days free trial. I am about to pay only to notice that i am being offered 30 days free trial. Could this be an error?

Newbie

Before signing up for spotify, i saw an advertisment for 60 days free trial. I am about to pay only to notice that i am being offered 30 days free trial.   Could this be an error?

SergioDavid

Roadie

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cuenta premium no se activo

Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Hoy que entro a mi cuenta , me encuentro con que mi c...

Newbie

Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Ho...

Alfredo

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reconnecting to Hulu

Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since lost access to the Hulu portion of my Student subsc...

Newbie

Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since ...

Alfredo

Roadie

4593 Views

1 replies

0 likes

  • 4593 Views
  • 1 replies
  • 0 likes