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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13389 Views
  • 26 replies
  • 2 likes
  • 13389 Views
  • 26 replies
  • 2 likes

Superuser Contribution Cargos dobles en suscripción familiar

Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dentro de un mes. Ya verifique que no tenga otra cuenta...

  • Newbie
  • Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dent...
  • SergioDavid
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

My Payment is not working

I ve been trying to pay for a family plan and i tried more than 2 creditcards, diffrent conections and try to pay in other computer but it keeps saying that was a problem with the payment and i shuld try oyhers ways to pay but family plan can only be...

  • Newbie
  • I ve been trying to pay for a family plan and i tried more than 2 creditcards, diffrent conections and try to pay in other computer but it keeps saying that was a problem with the payment and i shuld...
  • RobiP
  • Gig Goer
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify e Playstation Music

Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das músicas no celular??

  • Newbie
  • Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das mús...
  • SergioDavid
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution No premium only family premium ?

Hi. I have to make à payment to renew my spotify. The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per month for a plan I wont use When I enter my New crédit card...

  • Newbie
  • Hi. I have to make à payment to renew my spotify.  The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per mo...
  • SergioDavid
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo realizar pago

Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias

  • Newbie
  • Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias
  • SergioDavid
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! I got charged twice!

Hi. I got charged twice. Yesterday I tried to change my subscription plan to a student but there was an error with the payment. So two minutes later I paid for premium (6.99€). Now turned out that I got charged for Student and Premium plan.

  • Gig Goer
  • Hi. I got charged twice. Yesterday I tried to change my subscription plan to a student but there was an error with the payment. So two minutes later I paid for premium (6.99€). Now turned out that I ...
  • Luke
  • Spotify Star
  • 721 Views
  • 1 replies
  • 0 likes
  • Payment
  • 721 Views
  • 1 replies
  • 0 likes

Won't Let Me Pay!!!

I am about to go crazy! We moved back to the US from the Czech Republic. I finally got it to let me change my country, but now it won't accept any of my payments from cards that are accepted everywhere else on the planet. I did everything that was su...

  • Newbie
  • I am about to go crazy! We moved back to the US from the Czech Republic. I finally got it to let me change my country, but now it won't accept any of my payments from cards that are accepted everywhe...
  • Luke
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Renewed premium instead of family

I had a payment issue so when i went to update my card it charged me for regular premium instead of renenewing my family plan. I went ahead and added the family plan again but my card only shows that 10$ was taken am i gonna get charged 15$ again for...

  • Newbie
  • I had a payment issue so when i went to update my card it charged me for regular premium instead of renenewing my family plan. I went ahead and added the family plan again but my card only shows that...
  • Luke
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Subscription

I need HELP. I purchased a family plan instead of a single plan, and I want to cancel it. But it already charged my account, and I want my refund and I want to only pay my 10.00 for Spotify.

  • Newbie
  • I need HELP. I purchased a family plan instead of a single plan, and I want to cancel it. But it already charged my account, and I want my refund and I want to only pay my 10.00 for Spotify. 
  • Luke
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Premium is gone

Hi,my premium account is suddenly gone. I can still see my playlists, but cannot play. Tried to login several times, but subscriptions still says ‘free’.

  • Casual Listener
  • Hi, my premium account is suddenly gone. I can still see my playlists, but cannot play. Tried to login several times, but subscriptions still says ‘free’. 
  • Luke
  • Spotify Star
  • 310 Views
  • 3 replies
  • 1 likes
  • 310 Views
  • 3 replies
  • 1 likes

I was billed but it said I'm still in the free account

So I applied for the premium account and filled all the necessary data. I chose to pay using the Phone Credit type (Pulsa - Indonesia). My phone credit was billed, but it said on the app that I'm still in the free account. I can't see any payment his...

  • Newbie
  • So I applied for the premium account and filled all the necessary data. I chose to pay using the Phone Credit type (Pulsa - Indonesia). My phone credit was billed, but it said on the app that I'm sti...
  • RobiP
  • Gig Goer
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Can't change my Spotify country

I'm currently residing in Thailand but I will be going back to Malaysia soon. I first downloaded Spotify when I came to Thailand. But now my set country is Thailand and I tried to change it but there is only Thailand on the list. Will the country cha...

  • Newbie
  • I'm currently residing in Thailand but I will be going back to Malaysia soon. I first downloaded Spotify when I came to Thailand. But now my set country is Thailand and I tried to change it but there...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Need valid receipt

In my account I can find all payments under the label you state as "Receipts". But those are not valid receipts. They don't even state who I am doing business with, just that a transaction has been made. For book keeping I, and I guess a million othe...

  • Newbie
  • In my account I can find all payments under the label you state as "Receipts".  But those are not valid receipts. They don't even state who I am doing business with, just that a transaction has...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

SPOTIFY ACEITA CARTÃO DE DEBITO PARA PAGAMENTO?

NÃO CONSIGO INICIAR UM PLANO PREMIUM POR CONTA DE PROBLEMAS NA HORA DO PAGAMENTO, MEU CARTÃO É APENAS DE DÉBITO

  • Newbie
  • NÃO CONSIGO INICIAR UM PLANO PREMIUM POR CONTA DE PROBLEMAS NA HORA DO PAGAMENTO, MEU CARTÃO É APENAS DE DÉBITO
  • Bittencourt
  • Spotify Star
  • 2863 Views
  • 1 replies
  • 0 likes
  • 2863 Views
  • 1 replies
  • 0 likes

Não consigo usar o Premium

Paguei por boleto a mais de 5 dias e não consigo usar o Premium!!!

  • Newbie
  • Paguei por boleto a mais de 5 dias e não consigo usar o Premium!!!
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't update my student discount because my university was taken from the list

Hello! I just recieved an email where they told me my student disccount was about to expire, so when i tried to update my information to proove i'm still a student, i couldn't find my university listed, even though last year it was. Its Tecnológico d...

  • Newbie
  • Hello! I just recieved an email where they told me my student disccount was about to expire, so when i tried to update my information to proove i'm still a student, i couldn't find my university list...
  • Alfredo
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pérdida de cuenta Premium al cambiar de celular

Hola, buenos días.Cambié de celular y al ingresar a Spotify únicamente tengo acceso FREE. Actualmente yo cuento con paquete familiar PREMIUM. Ya verifiqué mi estado de cuenta y continúan debitando mensualmente el valor por el servicio. Me pueden ayud...

  • Newbie
  • Hola, buenos días. Cambié de celular y al ingresar a Spotify únicamente tengo acceso FREE. Actualmente yo cuento con paquete familiar PREMIUM. Ya verifiqué mi estado de cuenta y continúan debitando ...
  • Alfredo
  • Roadie
  • 2228 Views
  • 1 replies
  • 0 likes
  • 2228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment- premium

I wanted a spotify premium. Went to the homepage and it showed me that i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free trial and when i checked my bank account, it said that 6,9...

  • Newbie
  • I wanted a spotify premium. Went to the homepage and it showed me that  i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free t...
  • Alfredo
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes