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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53342 Views
  • 32 replies
  • 3 likes
  • 53342 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6840 Views
  • 23 replies
  • 2 likes
  • 6840 Views
  • 23 replies
  • 2 likes

Help!

I love Spotify and been paying premium for awhile. I then switched to the family plan but I’m still paying for the premium when I’m now under someone else’s account. It’s charging us twice. I want my money back for those months. My family and I will ...

  • Newbie
  • I love Spotify and been paying premium for awhile. I then switched to the family plan but I’m still paying for the premium when I’m now under someone else’s account. It’s charging us twice. I want my...
  • Luke
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Fui exluido do plano familiar

Boa tarde, hoje fui entrar em meu spotify e verifiquei que minha conta familiar nao se encontrava mais ativa, sendo que todos do meu grupo estavam ativos, gostaria de saber o que aconteceu, e quero voltar o mais rápido possivel pra o plano.

  • Newbie
  • Boa tarde, hoje fui entrar em meu spotify e verifiquei que minha conta familiar nao se encontrava mais ativa, sendo que todos do meu grupo estavam ativos, gostaria de saber o que aconteceu, e quero v...
  • Bittencourt
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

SMS advising I am charged

Hello,I have received 2 x sms, one month apart advising my mobile number has been charged for spotify premium, although I did not sign up to spotify premium. Can you please advise what is happening? Thank you.

  • Newbie
  • Hello, I have received 2 x sms, one month apart advising my mobile number has been charged for spotify premium, although I did not sign up to spotify premium.   Can you please advise what i...
  • Robert_W
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

I have two premium rate spotify accounts. How do I cancel one

I am currently paying twice a month for 2 premium accounts. This was an accident and I want to cancel one of these accounts. How do I do this.

  • Newbie
  • I am currently paying  twice a month for 2 premium accounts. This was an accident and I want to cancel one of these accounts. How do I do this.
  • Robert_W
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Being charged but have no account at all

I have not used Spotify in over a year yet I am being charged every month. I thought maybe I made an error and forgot to officially cancel it but I didn’t and when I log onto my spotify my account isn’t even premium. ???? Not sure what account my car...

  • Newbie
  • I have not used Spotify in over a year yet I am being charged every month. I thought maybe I made an error and forgot to officially cancel it but I didn’t and when I log onto my spotify my account is...
  • Robert_W
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Free month

I want to cancel my free month trial but i don't see the option anywhere, I don't remember the exact day I started it but it was close to toe 6th of march, thank you.

  • Casual Listener
  • I want to cancel my free month trial but i don't see the option anywhere, I don't remember the exact day I started it but it was close to toe 6th of march, thank you.
  • Maxim
  • Spotify Star
  • 414 Views
  • 6 replies
  • 1 likes
  • 414 Views
  • 6 replies
  • 1 likes

Superuser Contribution Pago no se refleja

Qué tal. El pago que hice para cuenta premium de 3 meses no se ha reflejado en mi cuenta. De hecho el pago se realizó, pero ni siquiera pude entrar a mi sesión. Es decir, mi usuario se pudo registrar después de haber realizado el pago.

  • Newbie
  • Qué tal. El pago que hice para cuenta premium de 3 meses no se ha reflejado en mi cuenta. De hecho el pago se realizó, pero ni siquiera pude entrar a mi sesión. Es decir, mi usuario se pudo registrar...
  • Antonio2475
  • Newbie
  • 1330 Views
  • 4 replies
  • 1 likes
  • 1330 Views
  • 4 replies
  • 1 likes

American Studying in the UK

I'm currently a student studying at the University of St. Andrews in Scotland, but I live in the US. Why am I not able to get the UniDays student discount?

  • Casual Listener
  • I'm currently a student studying at the University of St. Andrews in Scotland, but I live in the US. Why am I not able to get the UniDays student discount? 
  • Maxim
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Already paid and want to change to Premium for family

I would like to know if I have chance to get back my money so that I can pay the Family pack. Thanks

  • Newbie
  • I would like to know if I have chance to get back my money so that I can pay the Family pack. Thanks
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Money gone but no premium

I bought a student subscription for Spotify. However, I realized under the verification procedure that high school students do not qualify. The problem is that my bank account lost the 5 dollars but there is no premium activated.

  • Newbie
  • I bought a student subscription for Spotify. However, I realized under the verification procedure that high school students do not qualify. The problem is that my bank account lost the 5 dollars but ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Premium not working

I got premium through a carrier in my country but it's not activated on spotify and i have no idea how to ask them. anyone know what i do?

  • Newbie
  • I got premium through a carrier in my country but it's not activated on spotify and i have no idea how to ask them. anyone know what i do?
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Purchase with grab points

Hi! I purchased premium with my grab points. The points has been deducted but I still can’t use Spotify. What is wrong?

  • Newbie
  • Hi! I purchased premium with my grab points. The points has been deducted but I still can’t use Spotify. What is wrong? 
  • Unknown_123
  • Newbie
  • 1203 Views
  • 2 replies
  • 0 likes
  • 1203 Views
  • 2 replies
  • 0 likes

Commercials

I have a premium subscription.  Why am I still getting commercials???? 

  • Casual Listener
  • I have a premium subscription.  Why am I still getting commercials????  
  • LINA124
  • Newbie
  • 336 Views
  • 4 replies
  • 0 likes
  • 336 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student rate gone

I am still a student, I updated my payment information on my spotify subscription and it is now charging me the full price and not my student price. Additionally my hulu that was linked to it does not work anymore

  • Newbie
  • I am still a student, I updated my payment information on my spotify subscription and it is now charging me the full price and not my student price. Additionally my hulu that was linked to it does no...
  • SergioDavid
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium but cant remember email address or password

I am paying for premium on an account i can't remember the details to but my number is linked to this account, to cancel the trial it said i had to text "stop" But when i sent the message it would not send and I forgot the details to the account to c...

  • Newbie
  • I am paying for premium on an account i can't remember the details to but my number is linked to this account, to cancel the trial it said i had to text "stop" But when i sent the message it would no...
  • SergioDavid
  • Roadie
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Premium Deal

Hi all, I'm a technology coordinator in a school district. I'm wondering if theres any kind of deal/discount for premium for that? Thanks for the info

  • Visitor
  • Hi all,   I'm a technology coordinator in a school district. I'm wondering if theres any kind of deal/discount for premium for that?   Thanks for the info
  • user-removed
  • Not applicable
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Family plan

My husband sent me an invite to join his family plan and I need to cancel my premium I had. How do I do this?

  • Newbie
  • My husband sent me an invite to join his family plan and I need to cancel my premium I had.  How do I do this?
  • Bethany_Dawn
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Student Discount for high school students

Is there any way I get get a discount for High school? I'm 16 and still in school but I have to pay for Spotify myself. Can I get that discount without being at a university?

  • Newbie
  • Is there any way I get get a discount for High school? I'm 16 and still in school but I have to pay for Spotify myself. Can I get that discount without being at a university?
  • Jepsen1999
  • Newbie
  • 21363 Views
  • 2 replies
  • 4 likes
  • 21363 Views
  • 2 replies
  • 4 likes