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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5957 Views
  • 23 replies
  • 2 likes
  • 5957 Views
  • 23 replies
  • 2 likes

Paypal Error "We were unable to set up pre-approved payments"

I'm trying since hours to set up/pay for my premium Spotify Account, but everytime I open payla, the error "We’re sorry. We were unable to set up pre-approved payments. Please try again later. Please return to the merchant and choose another way to p...

  • Newbie
  • I'm trying since hours to set up/pay for my premium Spotify Account, but everytime I open payla, the error "We’re sorry. We were unable to set up pre-approved payments. Please try again later. P...
  • Maxim
  • Spotify Star
  • 7095 Views
  • 1 replies
  • 1 likes
  • 7095 Views
  • 1 replies
  • 1 likes

Unable to renew for one month

I've been trying to renew my premium subscription but it say I'm not "eligible"I've attached pictures. (I just took a pic of my pc with my phone)Both payment methods (credit card and prepaid load) redirect me to the Premium for Family offer.Which I d...

  • Casual Listener
  • I've been trying to renew my premium subscription but it say I'm not "eligible" I've attached pictures. (I just took a pic of my pc with my phone) Both payment methods (credit card and prepaid load...
  • richard347
  • Casual Listener
  • 592 Views
  • 2 replies
  • 0 likes
  • 592 Views
  • 2 replies
  • 0 likes

Premium Payment

I Didn’t know spotifiy was on auto subscription and didn’t want premium again. I was charged $9.99 and want my money back is that possible? Thanks

  • Newbie
  • I Didn’t know spotifiy was on auto subscription and didn’t want premium again. I was charged $9.99 and want my money back is that possible?    Thanks 
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Family premium

Hey my family premium turned in to normal premium when I updated my payment methode. Can someone help me?

  • Casual Listener
  • Hey my family premium turned in to normal premium when I updated my payment methode. Can someone help me?
  • Numahan
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution PROBLEMAS CON PREMIUM ESTUDIANTE

Hace un par de dias que contrate el servicio de premium de estudiantes, me descontaron el valor solicitado pero sigo sin tener el servicio, incluso hasta me aceptaron la solicitud de estudiantes y aun no cuento con el servicio y aun no tengo el diner...

  • Regular
  • Hace un par de dias que contrate el servicio de premium de estudiantes, me descontaron el valor solicitado pero sigo sin tener el servicio, incluso hasta me aceptaron la solicitud de estudiantes y au...
  • MaríaCamila
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Spotify can not get premium membership

The problem with getting Spotify Premium is that the problem says the payment failed. There is money on the card but I can not help the membership.

  • Casual Listener
  • The problem with getting Spotify Premium is that the problem says the payment failed. There is money on the card but I can not help the membership.
  • Luke
  • Spotify Star
  • 654 Views
  • 4 replies
  • 0 likes
  • 654 Views
  • 4 replies
  • 0 likes

Superuser Contribution Porque no obtuve spotify premium si ya pague en el oxxo 1mes

Hola, hace un poco de 3 dias pague en Oxxo una cuenta premium y aun el pago no esta reflejado.¿que es lo que necesito hacer?

  • Newbie
  • Hola, hace un poco de 3 dias pague en Oxxo una cuenta premium y aun el pago no esta reflejado.¿que es lo que necesito hacer?
  • MaríaCamila
  • Roadie
  • 1454 Views
  • 1 replies
  • 0 likes
  • 1454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account!

Hi there! I paid for student premium yesterday but still could not get my premium yet! And no mail! I have sent my Transkript already!

  • Casual Listener
  • Hi there! I paid for student premium yesterday but still could not get my premium yet! And no mail! I have sent my Transkript already!
  • MaríaCamila
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción con Bancolombia

Hola quería comprar premium de estudiante con la tarjeta e-prepago de bancolombia, quiero saber si es valida para pagar en spotify premium gracias

  • Newbie
  • Hola quería comprar premium de estudiante con la tarjeta e-prepago de bancolombia, quiero saber si es valida para pagar en spotify premium gracias 
  • MaríaCamila
  • Roadie
  • 5483 Views
  • 1 replies
  • 1 likes
  • 5483 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pago con tarjeta debito

Buenos días, alguien me podría ayudar explicandome como puedo cambiar el pago de mis suscripción de la tarjeta de credito a la tarjeta debito? Es que no me da la opción de cambiar metodo de pago a tarjeta debito, solo me permite cambiar por otra tarj...

  • Newbie
  • Buenos días, alguien me podría ayudar explicandome como puedo cambiar el pago de mis suscripción de la tarjeta de credito a la tarjeta debito? Es que no me da la opción de cambiar metodo de pago a ta...
  • MaríaCamila
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Paramètre spotify family

Je n'ai plus accès aux paramètres de mon compte family (enlever, ajouter des membres, modifier mon abonnement..etc) lorsque je me connecte Spotify me dit que j'utilise un compte free alors que je paye bien 14,99€ et que j'ai tous les avantages d'un c...

  • Newbie
  • Je n'ai plus accès aux paramètres de mon compte family (enlever, ajouter des membres, modifier mon abonnement..etc) lorsque je me connecte Spotify me dit que j'utilise un compte free alors que je pay...
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Premium for students

When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start using Premium before I had them. Spotify claims till...

  • Newbie
  • When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start u...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Entered Wrong Email Address for Gift

I gifted a friend 3 months of spotify, however, I emailed it to wrong the address. How can I get a refund and/or get it sent to the right address?

  • Newbie
  • I gifted a friend 3 months of spotify, however, I emailed it to wrong the address.  How can I get a refund and/or get it sent to the right address?
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium for family in Israel

Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?

  • Casual Listener
  • Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?
  • Maxim
  • Spotify Star
  • 3529 Views
  • 3 replies
  • 4 likes
  • 3529 Views
  • 3 replies
  • 4 likes

Solved!! Payment from upgrading Premium to Family plan

Hi, I am a premium onwer and just get charged for the next month subscription. I would like to change from premium to family plan (I will be the owner of this family account as I will be paying for it). So I wonder how does spotify charge/refund me g...

  • Casual Listener
  • Hi, I am a premium onwer and just get charged for the next month subscription. I would like to change from premium to family plan (I will be the owner of this family account as I will be paying for i...
  • Max8688
  • Casual Listener
  • 791 Views
  • 2 replies
  • 0 likes
  • Premium
  • 791 Views
  • 2 replies
  • 0 likes

Important Problem

They charged me Spotify for students when I did not request to have anything premium.I want to know how to solve this problem because I can not cancel any subscription, I do not have the service and I do not want it and they will charge me 5 euros ev...

  • Newbie
  • They charged me Spotify for students when I did not request to have anything premium. I want to know how to solve this problem because I can not cancel any subscription, I do not have the service an...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Paid for the monthly subscription but I plan to switch to a Family Plan

If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?

  • Casual Listener
  • If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?
  • Maxim
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Being hacked

I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to say I had paid my premium bill as I pay through my ...

  • Newbie
  • I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Payed accidentally

I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?

  • Newbie
  • I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to premium for a month without losing old subscription that is no longer available?

Hi Spotify,I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for a month but only if I'm able to downgrade back down t...

  • Newbie
  • Hi Spotify, I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for ...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes