Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 192876 Views
- 123 replies
- 12 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hey, so my wife has had a premium account for years which I've used but not been able to use at the same time. After a lot of unnecessary messing around trying to upgrade to a family account, because Spotify is horrible and ridiculously unintuitive, ...
Regular
Hey, so my wife has had a premium account for years which I've used but not been able to use at the same time. After a lot of unnecessary messing around trying to upgrade to a family account, because...
mikeymurph77
Regular
579 Views
5 replies
0 likes
Really annoying as I'm just heading out the door on a short break when my Spotify account said it couldnt take payment from my bank account. I quickly logged on and tried to sort out payment via Visa, Spotify refused this, tried paypal, Spotify also ...
Newbie
Really annoying as I'm just heading out the door on a short break when my Spotify account said it couldnt take payment from my bank account. I quickly logged on and tried to sort out payment vi...
Bittencourt
Spotify Star
392 Views
1 replies
1 likes
Hello, I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information. When I go to: My Account --> Subscriptions --> Update It brings me to a screen that is trying to make me b...
Casual Listener
Hello, I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information. When I go to: My Account -->...
TheOrignalMoose
Casual Listener
715 Views
2 replies
1 likes
Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, but there is no option to pay the regular price so ...
Music Fan
Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, ...
user1241
Newbie
840 Views
3 replies
3 likes
Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de kaart werkt wel bij andere online aankopen. Wat kan i...
Newbie
Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de ka...
9eg-alvn3_up4
Newbie
1180 Views
1 replies
5 likes
I've been trying to purchase spotify premium for a few days now, and every time I enter everything it saysPayment failed. Try again, or use a different payment method. Get helpI've tried many times with an AmericanExpress card, and a Visa neither wor...
Casual Listener
I've been trying to purchase spotify premium for a few days now, and every time I enter everything it says Payment failed. Try again, or use a different payment method. Get help I've tried m...
tdiu-_slfydpc
Casual Listener
3370 Views
10 replies
2 likes
PlanFreeCountry FranceDeviceMacbook Pro late 2016 Operating SystemmacOS High Sierraversion 10.13.4 My Question or IssueHI there, I am trying to place an order using paypal payment method. When I select it , it s raising an error before starting anyth...
Casual Listener
Plan Free Country France Device Macbook Pro late 2016 Operating System macOS High Sierra version 10.13.4 My Question or Issue HI there, I am tryin...
-59fp_q35w26a
Casual Listener
1333 Views
3 replies
2 likes
My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card? Thank you,Dana
Casual Listener
My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card? Thank you, Dana
cg-6d3br_sz5i
Casual Listener
598 Views
2 replies
0 likes
Hi,so I signed up for the Free Trial of Spotify Premium and it’s meant to end on the 30th of May (in 2 days now).So I want to end it to not get charged.I tried to end it by clicking the end subscription button or whatever on the website and it says t...
Casual Listener
Hi,so I signed up for the Free Trial of Spotify Premium and it’s meant to end on the 30th of May (in 2 days now).So I want to end it to not get charged.I tried to end it by clicking the end sub...
Maxim
Spotify Star
659 Views
3 replies
0 likes
My Question or Issue I bought a gift card because spotify did not accept paypal now i want to buy premium with that money from the gift card but there is no option to choose the money on my spotify account. I used the code and spotify tells me i got ...
Casual Listener
My Question or Issue I bought a gift card because spotify did not accept paypal now i want to buy premium with that money from the gift card but there is no option to choose the money on my ...
Maxim
Spotify Star
690 Views
3 replies
0 likes
I'm thinking about getting a premium subscription. There was an option which said $11.99 for 3 months. Does this mean you pay that amount and get 3 months premium or you have to pay they amount each month? Thanks
Newbie
I'm thinking about getting a premium subscription. There was an option which said $11.99 for 3 months. Does this mean you pay that amount and get 3 months premium or you have to pay they amou...
Maxim
Spotify Star
494 Views
1 replies
0 likes
My Question or Issue Someone has my info or theres an old premium account active in my name that I cant discontinue. Please help asap so I dont have to go through bank.
Visitor
My Question or Issue Someone has my info or theres an old premium account active in my name that I cant discontinue. Please help asap so I dont have to go through bank.
Maxim
Spotify Star
555 Views
1 replies
0 likes
PlanPremiumCountryViet Nam Device8Samsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or Issue Hi, I've been using Premium account for 2 months. Last month the payment was still ok, but this month they sent me an email said the payment has fail...
Newbie
Plan Premium Country Viet Nam Device 8Samsung Galaxy 8 Operating System Android 8.0.0 My Question or Issue Hi, I've been using Premium account for 2 months. Last ...
n-8uc8_fj2g3
Newbie
422 Views
2 replies
1 likes
Hello,I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is at 10:04 and the second one is at 16:46, which could ...
Newbie
Hello, I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is ...
jsannn
Community Legend
373 Views
1 replies
0 likes
I was wondering if it's possible for me to get a monthly subscription instead of an annual.
Newbie
I was wondering if it's possible for me to get a monthly subscription instead of an annual.
fredriknordbeck
Newbie
391 Views
2 replies
0 likes
My Question or IssueHello! I recieved an email that said I could bundle Hulu with Spotify - is that still available? Thank You!
Newbie
My Question or Issue Hello! I recieved an email that said I could bundle Hulu with Spotify - is that still available? Thank You!
Keanu_C
Community Legend
315 Views
1 replies
0 likes
CountryUSA My Question or Issue Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable to redeem it. Is there any way to have the code redeemed? I have the direct c...
Newbie
Country USA My Question or Issue Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable ...
Maxim
Spotify Star
416 Views
1 replies
0 likes
Hallo Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen.Leider kann ich meinen Premium Account welcher bis zum 24.12.2018 läuf...
Casual Listener
Hallo Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen. Leider k...
AcIvI
Casual Listener
583 Views
2 replies
0 likes
i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in.PlanFreeCountry United states DeviceSamsung Galaxy s5 activeOperating Syste...
Newbie
i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in. Plan Free Country&nb...
Spawned
Regular
1339 Views
2 replies
0 likes
PlanI have the free as of now.CountryOntario, CanadaDeviceMacbook Pro Late 2012Operating SystemiOS 10 My Question or Issue I am trying to purchase the 3 months for $10 deal. Everytime I click continue it says 'Payment Failed'. I have tried using PayP...
Newbie
Plan I have the free as of now. Country Ontario, Canada Device Macbook Pro Late 2012 Operating System iOS 10 My Question or Issue I am trying to purchase the 3 months for ...
Luke
Spotify Star
384 Views
1 replies
1 likes