Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
192876 Views
123 replies
12 likes
- 192876 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22007 Views
28 replies
4 likes
- 22007 Views
- 28 replies
- 4 likes
Superuser Contribution Transferring music between 2 family accounts easily?
Hey, so my wife has had a premium account for years which I've used but not been able to use at the same time. After a lot of unnecessary messing around trying to upgrade to a family account, because Spotify is horrible and ridiculously unintuitive, ...
Hey, so my wife has had a premium account for years which I've used but not been able to use at the same time. After a lot of unnecessary messing around trying to upgrade to a family account, because...
Regular
579 Views
5 replies
0 likes
- 579 Views
- 5 replies
- 0 likes
Spotify Refuses any form of payment including my Paypal account !
Really annoying as I'm just heading out the door on a short break when my Spotify account said it couldnt take payment from my bank account. I quickly logged on and tried to sort out payment via Visa, Spotify refused this, tried paypal, Spotify also ...
Really annoying as I'm just heading out the door on a short break when my Spotify account said it couldnt take payment from my bank account. I quickly logged on and tried to sort out payment vi...
Spotify Star
392 Views
1 replies
1 likes
- 392 Views
- 1 replies
- 1 likes
Can't seem to update payment method
Hello, I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information. When I go to: My Account --> Subscriptions --> Update It brings me to a screen that is trying to make me b...
Hello, I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information. When I go to: My Account -->...
Casual Listener
715 Views
2 replies
1 likes
- 715 Views
- 2 replies
- 1 likes
I cant pay spotify premium
Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, but there is no option to pay the regular price so ...
Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, ...
Newbie
840 Views
3 replies
3 likes
- 840 Views
- 3 replies
- 3 likes
Betaling lukt niet!
Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de kaart werkt wel bij andere online aankopen. Wat kan i...
Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de ka...
Newbie
1180 Views
1 replies
5 likes
- 1180 Views
- 1 replies
- 5 likes
No Payment Options Work
I've been trying to purchase spotify premium for a few days now, and every time I enter everything it saysPayment failed. Try again, or use a different payment method. Get helpI've tried many times with an AmericanExpress card, and a Visa neither wor...
I've been trying to purchase spotify premium for a few days now, and every time I enter everything it says Payment failed. Try again, or use a different payment method. Get help I've tried m...
Casual Listener
3370 Views
10 replies
2 likes
- 3370 Views
- 10 replies
- 2 likes
Spotify shopping card raising error when submitting payment
PlanFreeCountry FranceDeviceMacbook Pro late 2016 Operating SystemmacOS High Sierraversion 10.13.4 My Question or IssueHI there, I am trying to place an order using paypal payment method. When I select it , it s raising an error before starting anyth...
Plan Free Country France Device Macbook Pro late 2016 Operating System macOS High Sierra version 10.13.4 My Question or Issue HI there, I am tryin...
Casual Listener
1333 Views
3 replies
2 likes
- 1333 Views
- 3 replies
- 2 likes
Credit Card Compromised
My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card? Thank you,Dana
My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card? Thank you, Dana
Casual Listener
598 Views
2 replies
0 likes
- 598 Views
- 2 replies
- 0 likes
FREE PREMIUM TRIAL
Hi,so I signed up for the Free Trial of Spotify Premium and it’s meant to end on the 30th of May (in 2 days now).So I want to end it to not get charged.I tried to end it by clicking the end subscription button or whatever on the website and it says t...
Hi,so I signed up for the Free Trial of Spotify Premium and it’s meant to end on the 30th of May (in 2 days now).So I want to end it to not get charged.I tried to end it by clicking the end sub...
Spotify Star
659 Views
3 replies
0 likes
- 659 Views
- 3 replies
- 0 likes
Solved!! How to choose "my gift card money"
My Question or Issue I bought a gift card because spotify did not accept paypal now i want to buy premium with that money from the gift card but there is no option to choose the money on my spotify account. I used the code and spotify tells me i got ...
My Question or Issue I bought a gift card because spotify did not accept paypal now i want to buy premium with that money from the gift card but there is no option to choose the money on my ...
Spotify Star
690 Views
3 replies
0 likes
- 690 Views
- 3 replies
- 0 likes
Premium for 3 months price
I'm thinking about getting a premium subscription. There was an option which said $11.99 for 3 months. Does this mean you pay that amount and get 3 months premium or you have to pay they amount each month? Thanks
I'm thinking about getting a premium subscription. There was an option which said $11.99 for 3 months. Does this mean you pay that amount and get 3 months premium or you have to pay they amou...
Spotify Star
494 Views
1 replies
0 likes
- 494 Views
- 1 replies
- 0 likes
How do I cancel all payments from my card? (Im getting charged despite being a free member)
My Question or Issue Someone has my info or theres an old premium account active in my name that I cant discontinue. Please help asap so I dont have to go through bank.
My Question or Issue Someone has my info or theres an old premium account active in my name that I cant discontinue. Please help asap so I dont have to go through bank.
Spotify Star
555 Views
1 replies
0 likes
- 555 Views
- 1 replies
- 0 likes
Trouble with payment for Premium
PlanPremiumCountryViet Nam Device8Samsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or Issue Hi, I've been using Premium account for 2 months. Last month the payment was still ok, but this month they sent me an email said the payment has fail...
Plan Premium Country Viet Nam Device 8Samsung Galaxy 8 Operating System Android 8.0.0 My Question or Issue Hi, I've been using Premium account for 2 months. Last ...
Newbie
422 Views
2 replies
1 likes
- 422 Views
- 2 replies
- 1 likes
Extra Subscription Charge
Hello,I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is at 10:04 and the second one is at 16:46, which could ...
Hello, I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is ...
Community Legend
373 Views
1 replies
0 likes
Subscription
- 373 Views
- 1 replies
- 0 likes
Superuser Contribution Monthly instead of annual
I was wondering if it's possible for me to get a monthly subscription instead of an annual.
I was wondering if it's possible for me to get a monthly subscription instead of an annual.
Newbie
391 Views
2 replies
0 likes
- 391 Views
- 2 replies
- 0 likes
Bundle with Hulu
My Question or IssueHello! I recieved an email that said I could bundle Hulu with Spotify - is that still available? Thank You!
My Question or Issue Hello! I recieved an email that said I could bundle Hulu with Spotify - is that still available? Thank You!
Community Legend
315 Views
1 replies
0 likes
- 315 Views
- 1 replies
- 0 likes
Can't Redeem Gift Code - Invalid Country
CountryUSA My Question or Issue Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable to redeem it. Is there any way to have the code redeemed? I have the direct c...
Country USA My Question or Issue Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable ...
Spotify Star
416 Views
1 replies
0 likes
- 416 Views
- 1 replies
- 0 likes
Superuser Contribution Kündigung Premium - Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.
Hallo Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen.Leider kann ich meinen Premium Account welcher bis zum 24.12.2018 läuf...
Hallo Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen. Leider k...
Casual Listener
583 Views
2 replies
0 likes
- 583 Views
- 2 replies
- 0 likes
spotify won't let me upgrade to premium
i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in.PlanFreeCountry United states DeviceSamsung Galaxy s5 activeOperating Syste...
i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in. Plan Free Country&nb...
Regular
1339 Views
2 replies
0 likes
- 1339 Views
- 2 replies
- 0 likes
Payment Failed
PlanI have the free as of now.CountryOntario, CanadaDeviceMacbook Pro Late 2012Operating SystemiOS 10 My Question or Issue I am trying to purchase the 3 months for $10 deal. Everytime I click continue it says 'Payment Failed'. I have tried using PayP...
Plan I have the free as of now. Country Ontario, Canada Device Macbook Pro Late 2012 Operating System iOS 10 My Question or Issue I am trying to purchase the 3 months for ...
Spotify Star
384 Views
1 replies
1 likes
- 384 Views
- 1 replies
- 1 likes