Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192876 Views

123 replies

12 likes

  • 192876 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22007 Views

28 replies

4 likes

  • 22007 Views
  • 28 replies
  • 4 likes

Superuser Contribution Transferring music between 2 family accounts easily?

Hey, so my wife has had a premium account for years which I've used but not been able to use at the same time. After a lot of unnecessary messing around trying to upgrade to a family account, because Spotify is horrible and ridiculously unintuitive, ...

Regular

Hey, so my wife has had a premium account for years which I've used but not been able to use at the same time. After a lot of unnecessary messing around trying to upgrade to a family account, because...

mikeymurph77

Regular

579 Views

5 replies

0 likes

  • 579 Views
  • 5 replies
  • 0 likes

Spotify Refuses any form of payment including my Paypal account !

Really annoying as I'm just heading out the door on a short break when my Spotify account said it couldnt take payment from my bank account. I quickly logged on and tried to sort out payment via Visa, Spotify refused this, tried paypal, Spotify also ...

Newbie

Really annoying as I'm just heading out the door on a short break when my Spotify account said it couldnt take payment from my bank account.  I quickly logged on and tried to sort out payment vi...

Bittencourt

Spotify Star

392 Views

1 replies

1 likes

  • 392 Views
  • 1 replies
  • 1 likes

Can't seem to update payment method

Hello, I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information. When I go to: My Account --> Subscriptions --> Update It brings me to a screen that is trying to make me b...

Casual Listener

Hello,    I recently had to deal with an identiity fraud attempt and am trying to update my spotify to my new and current Credit Card information.   When I go to: My Account -->...

TheOrignalMoose

Casual Listener

715 Views

2 replies

1 likes

  • 715 Views
  • 2 replies
  • 1 likes

I cant pay spotify premium

Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, but there is no option to pay the regular price so ...

Music Fan

Im unable to pay for a spotify premium, because of the offer of $9(mxn) for 3 moths of premium, but I already usted that offer before so have to pay the regular price $99(mxn) per month, and its ok, ...

user1241

Newbie

840 Views

3 replies

3 likes

  • 840 Views
  • 3 replies
  • 3 likes

Betaling lukt niet!

Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de kaart werkt wel bij andere online aankopen. Wat kan i...

Newbie

Ik probeer een premium abonnement af te sluiten maar als ik mijn creditkaartgegevens intik, krijg ik steeds weer de melding dat de betaling mislukt is. Nochtans zijn het de correcte gegevens en de ka...

9eg-alvn3_up4

Newbie

1180 Views

1 replies

5 likes

  • 1180 Views
  • 1 replies
  • 5 likes

No Payment Options Work

I've been trying to purchase spotify premium for a few days now, and every time I enter everything it saysPayment failed. Try again, or use a different payment method. Get helpI've tried many times with an AmericanExpress card, and a Visa neither wor...

Casual Listener

I've been trying to purchase spotify premium for a few days now, and every time I enter everything it says Payment failed. Try again, or use a different payment method. Get help I've tried m...

tdiu-_slfydpc

Casual Listener

3370 Views

10 replies

2 likes

  • 3370 Views
  • 10 replies
  • 2 likes

Spotify shopping card raising error when submitting payment

PlanFreeCountry FranceDeviceMacbook Pro late 2016 Operating SystemmacOS High Sierraversion 10.13.4 My Question or IssueHI there, I am trying to place an order using paypal payment method. When I select it , it s raising an error before starting anyth...

Casual Listener

  Plan Free Country  France Device Macbook Pro late 2016  Operating System macOS High Sierra version 10.13.4   My Question or Issue HI there,    I am tryin...

-59fp_q35w26a

Casual Listener

1333 Views

3 replies

2 likes

  • 1333 Views
  • 3 replies
  • 2 likes

Credit Card Compromised

My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card? Thank you,Dana

Casual Listener

My credit card was compromised last night and I will not have the new one before my next payment date. What can I do as I do not have a second credit card?   Thank you, Dana  

cg-6d3br_sz5i

Casual Listener

598 Views

2 replies

0 likes

  • 598 Views
  • 2 replies
  • 0 likes

FREE PREMIUM TRIAL

Hi,so I signed up for the Free Trial of Spotify Premium and it’s meant to end on the 30th of May (in 2 days now).So I want to end it to not get charged.I tried to end it by clicking the end subscription button or whatever on the website and it says t...

Casual Listener

Hi,so I  signed up for the Free Trial of Spotify Premium and it’s meant to end on the 30th of May (in 2 days now).So I want to end it to not get charged.I tried to end it by clicking the end sub...

Maxim

Spotify Star

659 Views

3 replies

0 likes

  • 659 Views
  • 3 replies
  • 0 likes

Solved!! How to choose "my gift card money"

My Question or Issue I bought a gift card because spotify did not accept paypal now i want to buy premium with that money from the gift card but there is no option to choose the money on my spotify account. I used the code and spotify tells me i got ...

Casual Listener

My Question or Issue   I bought a gift card because spotify did not accept paypal now i want to buy premium with that money from the gift card but there is no option to choose the money on my ...

Maxim

Spotify Star

690 Views

3 replies

0 likes

  • 690 Views
  • 3 replies
  • 0 likes

Premium for 3 months price

I'm thinking about getting a premium subscription. There was an option which said $11.99 for 3 months. Does this mean you pay that amount and get 3 months premium or you have to pay they amount each month? Thanks

Newbie

  I'm thinking about getting a premium subscription. There was an option which said $11.99 for 3 months. Does this mean you pay that amount and get 3 months premium or you have to pay they amou...

Maxim

Spotify Star

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

How do I cancel all payments from my card? (Im getting charged despite being a free member)

My Question or Issue Someone has my info or theres an old premium account active in my name that I cant discontinue. Please help asap so I dont have to go through bank.

Visitor

My Question or Issue   Someone has my info or theres an old premium account active in my name that I cant discontinue. Please help asap so I dont have to go through bank.

Maxim

Spotify Star

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Trouble with payment for Premium

PlanPremiumCountryViet Nam Device8Samsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or Issue Hi, I've been using Premium account for 2 months. Last month the payment was still ok, but this month they sent me an email said the payment has fail...

Newbie

Plan Premium Country Viet Nam  Device 8Samsung Galaxy 8 Operating System Android 8.0.0  My Question or Issue  Hi, I've been using Premium account for 2 months. Last ...

n-8uc8_fj2g3

Newbie

422 Views

2 replies

1 likes

  • 422 Views
  • 2 replies
  • 1 likes

Extra Subscription Charge

Hello,I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is at 10:04 and the second one is at 16:46, which could ...

Newbie

Hello, I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is ...

jsannn

Community Legend

373 Views

1 replies

0 likes

Subscription
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly instead of annual

I was wondering if it's possible for me to get a monthly subscription instead of an annual.

Newbie

I was wondering if it's possible for me to get a monthly subscription instead of an annual.

fredriknordbeck

Newbie

391 Views

2 replies

0 likes

  • 391 Views
  • 2 replies
  • 0 likes

Bundle with Hulu

My Question or IssueHello! I recieved an email that said I could bundle Hulu with Spotify - is that still available? Thank You!

Newbie

  My Question or Issue Hello! I recieved an email that said I could bundle Hulu with Spotify - is that still available?  Thank You!  

Keanu_C

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Can't Redeem Gift Code - Invalid Country

CountryUSA My Question or Issue Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable to redeem it. Is there any way to have the code redeemed? I have the direct c...

Newbie

  Country USA   My Question or Issue  Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable ...

Maxim

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kündigung Premium - Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.

Hallo Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen.Leider kann ich meinen Premium Account welcher bis zum 24.12.2018 läuf...

Casual Listener

Hallo   Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen. Leider k...

AcIvI

Casual Listener

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
  • 0 likes

spotify won't let me upgrade to premium

i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in.PlanFreeCountry United states DeviceSamsung Galaxy s5 activeOperating Syste...

Newbie

i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in. Plan Free Country&nb...

Spawned

Regular

1339 Views

2 replies

0 likes

  • 1339 Views
  • 2 replies
  • 0 likes

Payment Failed

PlanI have the free as of now.CountryOntario, CanadaDeviceMacbook Pro Late 2012Operating SystemiOS 10 My Question or Issue I am trying to purchase the 3 months for $10 deal. Everytime I click continue it says 'Payment Failed'. I have tried using PayP...

Newbie

Plan I have the free as of now. Country Ontario, Canada Device Macbook Pro Late 2012 Operating System iOS 10   My Question or Issue  I am trying to purchase the 3 months for ...

Luke

Spotify Star

384 Views

1 replies

1 likes

  • 384 Views
  • 1 replies
  • 1 likes