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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 185307 Views
  • 116 replies
  • 12 likes
  • 185307 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21041 Views
  • 28 replies
  • 4 likes
  • 21041 Views
  • 28 replies
  • 4 likes

benden 2 defa odeme alında ve hala free kullanıyorum

2 defa ödeme alındı ve hala hesabım free neden olduğunu sorabilirmiyim parami geri verin.

  • Visitor
  • 2 defa ödeme alındı ve hala hesabım free neden olduğunu sorabilirmiyim  parami geri verin.
  • t_cu1s-rhavpi
  • Casual Listener
  • 272 Views
  • 1 replies
  • 1 likes
  • 272 Views
  • 1 replies
  • 1 likes

Superuser Contribution can't buy premium

I made a new account and I wanted to buy pemium. I filed out everything and after i clicked the buy button it showed me that I already have premium or free trial but I can upgrade it to premium. I clicked to upgrade but it didn't work, it directed me...

  • Newbie
  • I made a new account and I wanted to buy pemium. I filed out everything and after i clicked the buy button it showed me that I already have premium or free trial but I can upgrade it to premium. I cl...
  • Zeitoune
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Credir Card Charge

My credit card is being charged with a description, but when I enter to my account it is free. Is there a way I can know wich account belongs the charge. Thanks

  • Newbie
  •   My credit card is being charged with a description, but when I enter to my account it is free.   Is there a way I can know wich account belongs the charge.   Thanks 
  • Luke
  • Spotify Star
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

99c for 3 months

Spotify Usernamezoe.leiberPlanfree premium trial 99c for 3monthsCountry Australia Deviceiphone 8/macbook air2 My Question or Issue I purchased the trial for 99c about four days ago now and my laptop and phone still haven’t gone through to premium. i ...

  • Newbie
  • Spotify Username zoe.leiber Plan free premium trial 99c for 3months Country  Australia  Device iphone 8/macbook air2   My Question or Issue  I purchased the trial for 99...
  • Luke
  • Spotify Star
  • 315 Views
  • 1 replies
  • 1 likes
  • 315 Views
  • 1 replies
  • 1 likes

Paid for premium but not working

PlanFree/PremiumCountry GBDevice(iPhone 7Operating System iOS 10 My Question or Issue Paid for premium but account still says free subscription and app tells me to upgrade. Have tried closing and logging out several times.

  • Visitor
  •   Plan Free/Premium Country  GB Device (iPhone 7 Operating System iOS 10   My Question or Issue  Paid for premium but account still says free subscription and app tells ...
  • Luke
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

I need to update my payment for premium

PlanFree/PremiumCountry Device Operating System  My Question or Issue 

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System     My Question or Issue  
  • Luke
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Premium purchase wont go through

PlanFree/PremiumCountry DeviceLgg4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device Lgg4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • LlukKas
  • Composer
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

One of the family member studying in Australia

Hey! My family wants to sign up for the premium for family in Malaysia but i am currently studying in Australia. Would I be able to use the premium package in Australia? My current country for spotify is Australia, should I change it to Malaysia? Eve...

  • Casual Listener
  • Hey! My family wants to sign up for the premium for family in Malaysia but i am currently studying in Australia. Would I be able to use the premium package in Australia? My current country for spotif...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

3 month premium trial not working

I'm trying to buy the 3 month premium trial for 0.99 and I'm buying it with a paypal and it all works up until after i log into my paypal? I keep pressing Continue and then Agree and Pay with my paypal but it takes me right back to the page where I p...

  • Newbie
  • I'm trying to buy the 3 month premium trial for 0.99 and I'm buying it with a paypal and it all works up until after i log into my paypal? I keep pressing Continue and then Agree and Pay with my payp...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Can't purchase premium

I can not purchase premium.I tried with two different credit cards but i got error.

  • Visitor
  • I can not purchase premium.I tried with two different credit cards but i got error.
  • Bittencourt
  • Spotify Star
  • 546 Views
  • 5 replies
  • 0 likes
  • 546 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro doble

Desde hace 3 meses spotify me ha cobrado doble se supone que es 100 pesos al mes pero me cobra 200 pesos desde hace 3 meses

  • Casual Listener
  • Desde hace 3 meses spotify me ha cobrado doble se supone que es 100 pesos al mes pero me cobra 200 pesos desde hace 3 meses
  • h5pczrs-5d_f8
  • Newbie
  • 2906 Views
  • 12 replies
  • 1 likes
  • 2906 Views
  • 12 replies
  • 1 likes

I made a mistake

PlanFree/PremiumCountry DevicePC, iphone 6Operating SystemWindows 10, iOS11 My Question or Issue I made a mistake today, I grabbed and got spotify premium but on the wrong account as I made that with facebook which I WOULD want to connect to but not ...

  • Newbie
  • Plan Free/Premium Country   Device PC, iphone 6 Operating System Windows 10, iOS11   My Question or Issue  I made a mistake today, I grabbed and got spotify premium but on th...
  • Hubo
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't upgrade to premium!

I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of my purchase and the money is out of my account. An...

  • Casual Listener
  • I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of...
  • x2s54_7g-ue6n
  • Casual Listener
  • 922 Views
  • 13 replies
  • 0 likes
  • 922 Views
  • 13 replies
  • 0 likes

Solved!! Premium Subscription Deal

PlanPremiumCountry United StatesDeviceN/AOperating SystemWindows 10 My Question or Issue I had just recently purchased premium to get 3 months for 9.99, but just after I was told about a deal to get 3 months for 0.99. Is it possible to refund my tran...

  • Casual Listener
  • Plan Premium Country  United States Device N/A Operating System Windows 10   My Question or Issue  I had just recently purchased premium to get 3 months for 9.99, but just af...
  • Maxim
  • Spotify Star
  • 521 Views
  • 5 replies
  • 0 likes
  • 521 Views
  • 5 replies
  • 0 likes

Change payment date

Spotify Username1242163768PlanPremiumCountry USDeviceS8+, PCOperating SystemAndroid Oreo, Windows 10 My Question or Issue I've been looking for an option to change my billing date. It doesn't appear listed in account management.

  • Casual Listener
  •   Spotify Username 1242163768 Plan Premium Country  US Device S8+, PC Operating System Android Oreo, Windows 10   My Question or Issue  I've been looking for an ...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Canceling Spotify with Rogers (Canada)

I signed up for the 6 month Free promotion of Spotify through Rogers (Canada) but would like to switch my monthly billing back to Spotify but it's imposible to do. If you try contacting Rogers they tell you to contact Spotify and when you log into Sp...

  • Casual Listener
  • I signed up for the 6 month Free promotion of Spotify through Rogers (Canada) but would like to switch my monthly billing back to Spotify but it's imposible to do.   If you try contacting...
  • pixelflex
  • Casual Listener
  • 1209 Views
  • 6 replies
  • 0 likes
  • 1209 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium werkt niet!

Hallo allemaal, Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen.Ook staat er in mijn account dat ik nu weer een premium abbonement heb. ...

  • Newbie
  • Hallo allemaal,   Ik heb een vraag, ik heb sinds vandaag mijn account weer geupgraded naar spotify premium. Nu is de betaling netjes gelukt en ik heb een betalingsbewijs ontvangen. Ook staa...
  • Alfredo
  • Roadie
  • 4687 Views
  • 1 replies
  • 0 likes
  • 4687 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment details change option missing, Error in http call to switch to free

According to spotify help pagessupport.spotify.com/mt/account_payment_help/payment_help/change-payment-details/and as well as several other threads,I should be able to change payment details from the Subscription page, however in my caseHowever in my...

  • Newbie
  • According to spotify help pages support.spotify.com/mt/account_payment_help/payment_help/change-payment-details/ and as well as several other threads, I should be able to change payment details fr...
  • TrulyGordin
  • Gig Goer
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paguei o Premium e foi cobrado além dos 16,90

Contratei o Premium pelo terceiro mês, após o mês grátis e me foi cobrado no cartão R$26,90, quando deveria ser apenas 16,90. Por que isso? Como faço para resolver isso?

  • Newbie
  • Contratei o Premium pelo terceiro mês, após o mês grátis e me foi cobrado no cartão R$26,90, quando deveria ser apenas 16,90. Por que isso? Como faço para resolver isso?
  • Alfredo
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Cannot find a subscribe button on my ad

I was listening on spotify and met with an ad which showed me that i can purchase 3 months of subscription.It was in this link. https://www.spotify.com/ph/comeback/mobile/?utm_source=Spotify_premiumupsell&utm_medium=dynamic_upsell&utm_campaign=2018q2...

  • Regular
  • I was listening on spotify and met with an ad which showed me that i can purchase 3 months of subscription. It was in this link.    https://www.spotify.com/ph/comeback/mobile/?utm_source...
  • 12136429760
  • Regular
  • 494 Views
  • 5 replies
  • 0 likes
  • 494 Views
  • 5 replies
  • 0 likes