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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131105 Views

69 replies

10 likes

Premium for Family
  • 131105 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

63757 Views

87 replies

4 likes

  • 63757 Views
  • 87 replies
  • 4 likes

new to premium

Hi Guys,just a quick question. My little girls birthday is coming up here and so i was thinking of upgrading to premium so that the music will play without ads etc. My question is that when i decide to cancel my premium sub and return to free sub, ho...

Casual Listener

Hi Guys,just a quick question.   My little girls birthday is coming up here and so i was thinking of upgrading to premium so that the music will play without ads etc. My question is that when ...

ellandroadmark

Casual Listener

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

change account but keep play lists

I have my account through rogers. I want to change to a family premium account. It looks like I have to cancel my current subscription and register for the new account:1) is this true?2) but I dont want to lose my playlists from my premium account3) ...

Newbie

I have my account through rogers.   I want to change to a family premium account.  It looks like I have to cancel my current subscription and register for the new account: 1) is this ...

kejt_

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Solved!! PREMIum plus hulu

So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be paying $9.99 and $4.99. Or do i cancel the one and...

Newbie

So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be...

Keanu_C

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Paying with Belgian bank account even though my main country of residence is UK

Hello, I currently have the 30-day Spotify Premium trial and I have decided that I want to keep Premium after this. My main country of residence is the UK (I'm a student there), and so the country associated with my account is the UK, but for my mont...

Regular

Hello,   I currently have the 30-day Spotify Premium trial and I have decided that I want to keep Premium after this. My main country of residence is the UK (I'm a student there), and so the c...

Maxim

Spotify Star

1889 Views

13 replies

0 likes

  • 1889 Views
  • 13 replies
  • 0 likes

Paid 2 times in this month

Here is the dates for my payments, why???

Newbie

Here is the dates for my payments, why???

Noah

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Cant buy premium

Hello,if i want to upgrade my account to premium i get redirected to a page which says i will get one month for free and i have to select my payment method. I select PP and click the chop. Now i get redirected to PP, i login, and pay it and now i get...

Newbie

Hello, if i want to upgrade my account to premium i get redirected to a page which says i will get one month for free and i have to select my payment method. I select PP and click the chop. Now i ge...

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account disappared

I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ?

Visitor

I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ? 

Alfredo

Roadie

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

I didn't select any plans but I got charged 2 months.

Hi Spotify, I got charged 2 months but I never sign up for a premium plan. How can I get my money back? My account is: *snip*

Newbie

Hi Spotify,   I got charged 2 months but I never sign up for a premium plan. How can I get my money back?   My account is: *snip*

Luke

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Solved!! copy playlist to other account

How can you copy your playlists to a new account?

Newbie

How can you copy your playlists to a new account?

Noah

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Premium

So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria from 9am-8pm. I’m **bleep** and right now hate Spotify...

Newbie

So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria fro...

Luke

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Email spotify

I want to email Spotify because I am being charged ewen if we have family account.How can I do that? Renathe

Casual Listener

I want to email Spotify because I am being charged ewen if we have family account. How can I do that?   Renathe

Bittencourt

Spotify Star

550 Views

4 replies

0 likes

  • 550 Views
  • 4 replies
  • 0 likes

Superuser Contribution Domicilio Plan familiar

Hola, tengo una cuenta de spotify unida con Facebook e hice un plan familiar desde febrero. El problema es que se rechazó el método de pago, tardé en dar de alta el cambio a otra tarjeta y se dio de baja a mi familia de plan. Acabo de pagar con la nu...

Newbie

Hola, tengo una cuenta de spotify unida con Facebook e hice un plan familiar desde febrero. El problema es que se rechazó el método de pago, tardé en dar de alta el cambio a otra tarjeta y se dio de ...

SergioDavid

Roadie

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Subscription issue

Hello, I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?

Casual Listener

Hello,   I have a premium service paid until Jan 2019. How can I change to premium family or family with Hulu going forward?

Bethany_Dawn

Community Legend

522 Views

3 replies

0 likes

  • 522 Views
  • 3 replies
  • 0 likes

Superuser Contribution no me termine de registrar e hicieron el desembolso de la tarjeta de credito

Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify

Newbie

Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify   <Moderator edit: Attached pictur...

Alfredo

Roadie

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

Spotify gift card

I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?

Casual Listener

I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?  

tfong010

Casual Listener

271 Views

2 replies

0 likes

  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium and HULU - billing SNAFU

I just combined my premium spotify subscription with my hulu subscription. The biling section says that I will be charged 12.99 on 5.4. I though the first 3 months were for $0.99 and then in the 4th month you started seeing $12.99 bilings. What am I ...

Newbie

I just combined my premium spotify subscription with my hulu subscription.   The biling section says that I will be charged 12.99 on 5.4.  I though the first 3 months were for $0.99 an...

Alfredo

Roadie

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan with hulu

Hi i would like to know. if i could get a family plan with hulu.

Newbie

Hi i would like to know. if i could get a family plan with hulu.

jerujo

Newbie

101474 Views

12 replies

34 likes

  • 101474 Views
  • 12 replies
  • 34 likes

Superuser Contribution Pago no reconocido en mi cuenta

Estoy pagando mensualmente una suscripcion premium que no puedo utilizar porque nunca me la reconocio la aplicacion. Quise dar de baja la suscripcion en el debito automatico de mi tarjeta y me dicen que tengo que hacer la baja con Spotify. Podrian po...

Newbie

Estoy pagando mensualmente una suscripcion premium que no puedo utilizar porque nunca me la reconocio la aplicacion. Quise dar de baja la suscripcion en el debito automatico de mi tarjeta y me dicen ...

Alfredo

Roadie

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Solved!! Paguei com boleto por 30 dias e somente depois de 15 dias, liberaram o acesso.

Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento no e-mail, entrei e sai várias vezes com a mesma co...

Casual Listener

Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento ...

Bittencourt

Spotify Star

561 Views

4 replies

0 likes

  • 561 Views
  • 4 replies
  • 0 likes

Spotify and hulu

With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?

Newbie

With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?

Bethany_Dawn

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes