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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10079 Views
  • 23 replies
  • 2 likes
  • 10079 Views
  • 23 replies
  • 2 likes

Superuser Contribution Me han cobrado Plan Estudiantes sin verificar.

Buenos dias, He intentado suscribirme a Spotify pero al ver que al no ser estudiante me cobraban 9,99 € pues me he echado para atras pero me han cobrado los 4.99 € al poner los datos de la tarjeta y no verificar que no soy estudiante pero tampoco ten...

  • Casual Listener
  • Buenos dias,   He intentado suscribirme a Spotify pero al ver que al no ser estudiante me cobraban 9,99 € pues me he echado para atras pero me han cobrado los 4.99 € al poner los datos de la t...
  • MrPeteer10
  • Casual Listener
  • 461 Views
  • 3 replies
  • 1 likes
  • 461 Views
  • 3 replies
  • 1 likes

Superuser Contribution Paying for premium without actually getting the service

Hi I am writing this on behalf of my father.He asked me earlier today why he can't choose songs and scroll through the songs on his spotify. Turns out even though he has been paying for premium for over a year he has not been upgraded for the service...

  • Casual Listener
  • Hi   I am writing this on behalf of my father. He asked me earlier today why he can't choose songs and scroll through the songs on his spotify. Turns out even though he has been paying for pr...
  • alfsjoberg
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Superuser Contribution Que hacer después de pagar en el oxxo

Cuanto dura en reactivarse tu cuenta premium si pagas en Oxxo como método de pago ? Es inmediato o se tarda más días ?

  • Casual Listener
  • Cuanto dura en reactivarse tu cuenta premium si pagas en Oxxo como método de pago ? Es inmediato o se tarda más días ?
  • Ferotav
  • Newbie
  • 18046 Views
  • 3 replies
  • 2 likes
  • 18046 Views
  • 3 replies
  • 2 likes

Superuser Contribution Problemas con Plan Premium

Cuando intento suscribirme a la prueba de 30 dias, luego de ingresar los datos de mi tarjeta, toco aceptar y aparece el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intentarlo o utiliza otro metodo de pago. Quiero ayuda" Lo he intent...

  • Newbie
  • Cuando intento suscribirme a la prueba de 30 dias, luego de ingresar los datos de mi tarjeta, toco aceptar y aparece el siguiente mensaje: "Ha ocurrido un error en el pago. Vuelve a intentarlo o...
  • luisma90
  • Newbie
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hulu Link not showing up in account settings

Why don't I see the "Go to Hulu" or Connect to Hulu link in my account settings?I have a Spotify premium account and Hulu limited commercial plan.

  • Casual Listener
  •    Why don't I see the "Go to Hulu" or Connect to Hulu link in my account settings? I have a Spotify premium account and Hulu limited commercial plan.
  • Alfredo
  • Roadie
  • 605 Views
  • 1 replies
  • 1 likes
  • 605 Views
  • 1 replies
  • 1 likes

Superuser Contribution payment problem

i clicked student discount but i didn't said finish and i didn't enter my school information but spotify took 6,99 turkish liras from me . and in my account there is no premium subscriction .can you give the money back to me

  • Newbie
  • i clicked student discount but i didn't said finish and i didn't enter my school information but spotify took 6,99 turkish liras from me . and in my account there is no premium subscriction .can you ...
  • Alfredo
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Subscribe Already Using Molpoint

I already pay the premium account using Molpoint, and it shows that i already got the premium account already, but then it shows thay i haven't subscribe yet and it still shows I'm on free account.

  • Newbie
  • I already pay the premium account using Molpoint, and it shows that i already got the premium account already, but then it shows thay i haven't subscribe yet and it still shows I'm on free account.&n...
  • Alfredo
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium and Hulu Limited commercial subscriber.

I am a Spotify Premium and Hulu Limited commercial subscriber.How can i link my accounts, i've tried going through all the menus on both sites but havent found anything.I contacted Hulu and they told me to contact Spotify.Spotify PLEASE HELP!

  • Casual Listener
  • I am a Spotify Premium and Hulu Limited commercial subscriber. How can i link my accounts, i've tried going through all the menus on both sites but havent found anything. I contacted Hulu and they ...
  • Alfredo
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cuenta premium no se activo

Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Hoy que entro a mi cuenta , me encuentro con que mi c...

  • Newbie
  • Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Ho...
  • Alfredo
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I premium I have sufficient balance

Can anyone help me please I really want spotify premium :(( It always says "oops something went wrong" How can I fix this?? I tried using other browsers and clearing cache but it still wont work?

  • Newbie
  • Can anyone help me please I really want spotify premium :(( It always says "oops something went wrong" How can I fix this?? I tried using other browsers and clearing cache but it still wont work?
  • Alfredo
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 cent 3 month trial of hulu

I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99.I wanted to take advantage of that offer, but when I try it says I don't have premium so I can'...

  • Newbie
  • I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99. I wanted to take advantage of that offer, ...
  • Alfredo
  • Roadie
  • 8321 Views
  • 1 replies
  • 0 likes
  • 3month
    99cents
    Hulu
    Trial
  • 8321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account disappared

I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ?

  • Visitor
  • I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ? 
  • Alfredo
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me termine de registrar e hicieron el desembolso de la tarjeta de credito

Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify

  • Newbie
  • Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify   <Moderator edit: Attached pictur...
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium and HULU - billing SNAFU

I just combined my premium spotify subscription with my hulu subscription. The biling section says that I will be charged 12.99 on 5.4. I though the first 3 months were for $0.99 and then in the 4th month you started seeing $12.99 bilings. What am I ...

  • Newbie
  • I just combined my premium spotify subscription with my hulu subscription.   The biling section says that I will be charged 12.99 on 5.4.  I though the first 3 months were for $0.99 an...
  • Alfredo
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago no reconocido en mi cuenta

Estoy pagando mensualmente una suscripcion premium que no puedo utilizar porque nunca me la reconocio la aplicacion. Quise dar de baja la suscripcion en el debito automatico de mi tarjeta y me dicen que tengo que hacer la baja con Spotify. Podrian po...

  • Newbie
  • Estoy pagando mensualmente una suscripcion premium que no puedo utilizar porque nunca me la reconocio la aplicacion. Quise dar de baja la suscripcion en el debito automatico de mi tarjeta y me dicen ...
  • Alfredo
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription

i have a withdrawal of 2,32€. can someone tell me what this is for. 9,99€ is the normal amount that is debited monthly.

  • Newbie
  • i have a withdrawal of 2,32€. can someone tell me what this is for. 9,99€ is the normal amount that is debited monthly. 
  • Alfredo
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing invoices

Hello, for my company I need all the invoice of 2017. Most of them when I clic on the month link to an error page with an old audio tape.I am very angry about that because that made me lost a lot of time and I find non professionnal for a company as ...

  • Regular
  • Hello,    for my company I need all the invoice of 2017.  Most of them when I clic on the month link to an error page with an old audio tape. I am very angry about that because tha...
  • Alfredo
  • Roadie
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo procesar el pago

Introdusco toda la informacion para pagar y no me deja. lo peor es que no veo que Spotify ayude a solucionar. Pesimo...

  • Newbie
  • Introdusco toda la informacion para pagar y no me deja. lo peor es que no veo que Spotify ayude a solucionar. Pesimo...
  • Alfredo
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching from Premium to Premium for students.

Hello all! I just switched from the regular Spotify Premium plan to the cheaper student deal, of which I wasn't aware earlier, but I didn't see anything about canceling my old subscription. Does this mean Spotify will stop charging me $9.99 per month...

  • Newbie
  • Hello all!   I just switched from the regular Spotify Premium plan to the cheaper student deal, of which I wasn't aware earlier, but I didn't see anything about canceling my old subscription. ...
  • Alfredo
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAUSED PREMIUM

How come you paused my premium subscription when Im regularly paying via my postpaid account? Just wow. Need help on this ASAP

  • Newbie
  • How come you paused my premium subscription when Im regularly paying via my postpaid account? Just wow. Need help on this ASAP
  • Alfredo
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes