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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70786 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134560 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73387 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256901 Views
156 replies
13 likes
Hi, I am not able to change my country and paymet method. I am now paying with a French credit card and so my country says "France", but I want to pay through iDeal (the common Dutch payment method) and change my country to the Netherlands. I get tha...
Hi, I am not able to change my country and paymet method. I am now paying with a French credit card and so my country says "France", but I want to pay through iDeal (the common Dutch payment...
Roadie
388 Views
1 replies
0 likes
Me cobraron 3 veces la suscripción en la tarjeta de crédito y aun no funciona en la aplicación. Cuando hacia el pago aparecía un error entonces intente pagar otra vez y siempre decía error, me cobraron todos los intentos que hice.
Me cobraron 3 veces la suscripción en la tarjeta de crédito y aun no funciona en la aplicación. Cuando hacia el pago aparecía un error entonces intente pagar otra vez y siempre decía...
Roadie
284 Views
1 replies
0 likes
PlanPremiumCountry RomaniaDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or Issue I renewed my subscription on 31st of may and on the website it is stated that the subscripton will renew on 16th of june , after 2 weeks , not a month
Plan Premium Country Romania Device Samsung Galaxy S7 Edge Operating System Android My Question or Issue I renewed my subscription on 31st of may and on the website it is...
Roadie
303 Views
1 replies
0 likes
Hi guys, I'm a new subscriber of the Spotify Premium service (about 3 months, incl. a month of free trial). I really love using your service since you came to Vietnam (I have been subscribing to Premium from about 3 days after your premiere in Vietna...
Hi guys, I'm a new subscriber of the Spotify Premium service (about 3 months, incl. a month of free trial). I really love using your service since you came to Vietnam (I have been subscribin...
Roadie
586 Views
1 replies
0 likes
I had a family subscription. I reset my spotify app on my phone. Logged back in, premium status gone. Other family members are still on the same family subscription we had before the reset and you are still taking my money. Please return my account t...
I had a family subscription. I reset my spotify app on my phone. Logged back in, premium status gone. Other family members are still on the same family subscription we had ...
Roadie
505 Views
1 replies
0 likes
PlanPremiumCountry Netherlands My Question or Issue Hi, I deleted my Facebook account and the email account that was connected to my premium spotify account. Is it possible to transfer the premium spotify account from my old email address to my new e...
Plan Premium Country Netherlands My Question or Issue Hi, I deleted my Facebook account and the email account that was connected to my premium spotify account. Is it ...
Roadie
269 Views
1 replies
0 likes
Depois de entrar no plano familiar, me tiraram por não conseguirem comprovar meu endereço, mas como vão verificarmeu endereço se deixo meu GPS desligado?
Depois de entrar no plano familiar, me tiraram por não conseguirem comprovar meu endereço, mas como vão verificarmeu endereço se deixo meu GPS desligado?
Spotify Star
389 Views
3 replies
0 likes
Good morning to every one. I'm from Spain, but actually i live in México. When i want to buy the premium they said me that i can't pay with a spanish credit card.And my dubt is, if i pay the spanish premium could i use it here in México? Thank you ve...
Good morning to every one. I'm from Spain, but actually i live in México. When i want to buy the premium they said me that i can't pay with a spanish credit card. And my dubt is, i...
Spotify Star
260 Views
1 replies
0 likes
PlanPremiumCountry Lithuania / NetherlandsDeviceSamsung Galaxy 8Operating System Android 8.0.0 My Question or Issue I cant login anymore, it said because I'm abroad ( I started to use spotify while I'm in netherlands, but used Lithuanian card, cause ...
Plan Premium Country Lithuania / Netherlands Device Samsung Galaxy 8 Operating System Android 8.0.0 My Question or Issue I cant login anymore, ...
Community Legend
289 Views
1 replies
0 likes
I have a canceled Hulu account and an active one. I accidentally linked my canceled one. Can I change that to the active account before this trial period is over?
I have a canceled Hulu account and an active one. I accidentally linked my canceled one. Can I change that to the active account before this trial period is over?
Newbie
357 Views
2 replies
0 likes
Boa noite, eu vim do brasil a alguns meses e só agora troquei o país nas minhas informações. Como sabe tive que cancelar a minha conta premium e após isso, mudei o país. Mas após isso, ja tentei ativar novamente a conta premium, coloquei todos os dad...
Boa noite, eu vim do brasil a alguns meses e só agora troquei o país nas minhas informações. Como sabe tive que cancelar a minha conta premium e após isso, mudei o país. Mas após isso, ja tentei ativ...
Roadie
352 Views
1 replies
0 likes
Hello,I'm using spotify since 2014 and today I choose to change my payment card to another and got charged 10,00 Reais (Br coin) for doing it. My question is: Will it disappear or i will need to pay for this?
Hello, I'm using spotify since 2014 and today I choose to change my payment card to another and got charged 10,00 Reais (Br coin) for doing it. My question is: Will it disappear or i will ne...
Roadie
329 Views
1 replies
0 likes
PlanPremiumCountry TurkeyDeviceXiaomi Mi5Operating SystemAndroid Nougat My Question or Issue Hi. My husband invited me family plan on last month. No problem on first month. There was not enough credit to refresh premium, so i banned from family plan....
Plan Premium Country Turkey Device Xiaomi Mi5 Operating System Android Nougat My Question or Issue Hi. My husband invited me family plan on last month. No problem on fi...
Casual Listener
334 Views
3 replies
0 likes
hola, buenas noches.Me dispuse a realizar la compra de spotify para estudiante, ralice el proceso de compra llene los datos de mi tarjeta y me salto el paso de los papeles, pero como no dispongo de la documentacion decidi ya no hacer el proceso, este...
hola, buenas noches. Me dispuse a realizar la compra de spotify para estudiante, ralice el proceso de compra llene los datos de mi tarjeta y me salto el paso de los papeles, pero como no dispo...
Roadie
287 Views
1 replies
0 likes
Me suscribí a un plan familiar hace algunas semanas, lo habia estado usando a la perfección, sin embargo un día quice escuchar música y me salieron anuncios, osea que me dejo de funcionar el spotify premium y a los demas miembros del plan no. ¿Alguie...
Me suscribí a un plan familiar hace algunas semanas, lo habia estado usando a la perfección, sin embargo un día quice escuchar música y me salieron anuncios, osea que me dejo de funcionar el spotify ...
Roadie
293 Views
1 replies
0 likes
El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal.Se me descontarán los 4’99€ cada mes, aparte de los 9’99?
El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal. Se me descontarán los 4’99€ cada mes, aparte de los 9’9...
Roadie
251 Views
1 replies
0 likes
Hola, hace un par de meses di de baja a mi suscripcion como usuario premium y me siguen cobrando. Me acaba de llegar un msj de paypal el cual dice que que yo estoy inscripta o algo asi (sinceramente no se que es) pero lo cual desconozco y encima en i...
Hola, hace un par de meses di de baja a mi suscripcion como usuario premium y me siguen cobrando. Me acaba de llegar un msj de paypal el cual dice que que yo estoy inscripta o algo asi (sinceramente ...
Roadie
416 Views
3 replies
0 likes
I am billed on the 28th of the month on my AMEX but have no spotify access today? how do I fix this? My account only shows previous payments on the 2nd of the month using paypal, which I have now cancelled as I realized I was being billed my both pay...
I am billed on the 28th of the month on my AMEX but have no spotify access today? how do I fix this? My account only shows previous payments on the 2nd of the month using paypal, which I have...
Community Legend
286 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and hePlanPremiumCanada DeviceIpadOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePurchased Premium but when I tr...
None of the below information is required. However, the more you provide the easier it will be for us to try and he Plan Premium Canada Device Ipad Operating System (iOS 10, Android&nb...
Community Legend
595 Views
4 replies
0 likes
Have tried all the advice, no payment methods work. Used to have premium subscription but let those lapse some time ago, now want to purchase again but I'm unable to.
Have tried all the advice, no payment methods work. Used to have premium subscription but let those lapse some time ago, now want to purchase again but I'm unable to.
Roadie
251 Views
1 replies
0 likes
