Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75548 Views
20 replies
101 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140508 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
81042 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270949 Views
159 replies
13 likes
I have tried to verify that I'm a student at Cedarville University about 10 times and I'm going into my 2nd year in August. I have turned in different documents multiple times and I never get an answer back. This is annoying because I love Spotify Pr...
I have tried to verify that I'm a student at Cedarville University about 10 times and I'm going into my 2nd year in August. I have turned in different documents multiple times and I never get...
Spotify Star
363 Views
1 replies
0 likes
PlanFree/PremiumCountry USADevice(iPhone 7plusOperating SystemIphone My Question or Issue I paid for Premium June 2nd and it still isn’t not showing up on my account. I got charged the $14.00 and it’s still not there. Not happy. Losing money.
Plan Free/Premium Country USA Device (iPhone 7plus Operating System Iphone My Question or Issue I paid for Premium June 2nd and it still isn’t not showing up on m...
Community Legend
252 Views
1 replies
0 likes
Two months ago I received from Spotify a promotion to use for two months spotify premium for free, during the promotion subscription they said to me that some times before the payment they would have reminded me it. But this not happend and now i dis...
Two months ago I received from Spotify a promotion to use for two months spotify premium for free, during the promotion subscription they said to me that some times before the payment they would have...
Community Legend
298 Views
1 replies
0 likes
I thought I was signing up for a brand new family account (I don't have Spotify). Then when the payment had gone through and I was in the account section I found that my computer already had another Premium user logged in. I immediately cancelled the...
I thought I was signing up for a brand new family account (I don't have Spotify). Then when the payment had gone through and I was in the account section I found that my computer already had another ...
Newbie
447 Views
2 replies
0 likes
I recently logged into my account viniceizme with email address *snip* on my Android as opposed to my tablet and it's not showing that I have premium. My receipt from PayPal doesn't have a username on it. I know it's the right one because I checked. ...
I recently logged into my account viniceizme with email address *snip* on my Android as opposed to my tablet and it's not showing that I have premium. My receipt from PayPal doesn't have a username o...
Roadie
302 Views
1 replies
0 likes
Ogrenci hesabi icin ilk islem yaparken islem yarim kaldi. 2. kez denedigimde ise ogrenci mailimi girdim fakat bu mailimin premium olmasini istiyorum.Ayrica ucret alinmayacak yazmasina ragmen ekte bulundugu gibi 2 islemde de ucret alindi.
Ogrenci hesabi icin ilk islem yaparken islem yarim kaldi. 2. kez denedigimde ise ogrenci mailimi girdim fakat bu mailimin premium olmasini istiyorum. Ayrica ucret alinmayacak yazmasina ragmen e...
Roadie
317 Views
1 replies
0 likes
Hola! Acabo de hacerme premium y despues de pagar me dice que tengo un mes de prueba gratis,pero cuando entro en la app me pone que tengo solo 7 dias gratis.sabeis porque me pone esto? Gracias!
Hola! Acabo de hacerme premium y despues de pagar me dice que tengo un mes de prueba gratis,pero cuando entro en la app me pone que tengo solo 7 dias gratis. sabeis porque me pone esto? ...
Roadie
298 Views
1 replies
0 likes
He pagado mi suscripcion premium para estudiantes y aun no cuento con el servicio, ya segui todos los pasos indicados e incluso me aceptaron mi solicitud y sigo sin el servicio y me descontaron el dinero, quiero una solucion de inmediato ya que me pa...
He pagado mi suscripcion premium para estudiantes y aun no cuento con el servicio, ya segui todos los pasos indicados e incluso me aceptaron mi solicitud y sigo sin el servicio y me descontaron el di...
Roadie
338 Views
1 replies
0 likes
Hace unos meses inicie a usar premium con un descuento. hace una semana tengo un mensaje que tengo que realizar mi pago pero sale como cuenta familiar. cuando trate de estar en mi cuenta personal premium me hicieron un cobro con descuento y el mensaj...
Hace unos meses inicie a usar premium con un descuento. hace una semana tengo un mensaje que tengo que realizar mi pago pero sale como cuenta familiar. cuando trate de estar en mi cuenta personal pre...
Roadie
345 Views
1 replies
0 likes
Hi! I've been attempting to sign-up and be verified for a student discounted premium/hulu account. I recently (within the passed hour) attempted to do so with an older account, but cancelled the account when it said I could not be verifed as a studen...
Hi! I've been attempting to sign-up and be verified for a student discounted premium/hulu account. I recently (within the passed hour) attempted to do so with an older account, but cancelled the acco...
Roadie
372 Views
1 replies
0 likes
I payed my monthly fee with a gift card 8 days shoving but all of a sudden it’s telling me my account is on hold till I update payments
I payed my monthly fee with a gift card 8 days shoving but all of a sudden it’s telling me my account is on hold till I update payments
Roadie
308 Views
1 replies
0 likes
I am unable to change the payment details from Australian Credit Card card to Malaysian Credit Card. The error message is to change the country in the profile settings but it would not let me to change as the drop down list is restricted.
I am unable to change the payment details from Australian Credit Card card to Malaysian Credit Card. The error message is to change the country in the profile settings but it would not let me to...
Roadie
312 Views
1 replies
0 likes
Hello. Just activated a 60 day free trial after I recieved an email from Spotify.but it has only given me 7 days, not the 60 as advertised.
Hello. Just activated a 60 day free trial after I recieved an email from Spotify. but it has only given me 7 days, not the 60 as advertised.
Roadie
255 Views
1 replies
0 likes
solicite premium gratis dos meses e ingrese una tarjeta de debito...me hizo un carga de $20.00 pero no me permite ingresar a spotify
solicite premium gratis dos meses e ingrese una tarjeta de debito...me hizo un carga de $20.00 pero no me permite ingresar a spotify
Roadie
254 Views
1 replies
0 likes
Precisando de ajuda, rs. Assinei a conta universitária e tudo mas, só que quando abro o spotify diz que minha conta é free e o valor já foi debitado do cartão, quero fazer o estorno ! O que faço?
Precisando de ajuda, rs. Assinei a conta universitária e tudo mas, só que quando abro o spotify diz que minha conta é free e o valor já foi debitado do cartão, quero fazer o estorno ! O que faç...
Roadie
266 Views
1 replies
0 likes
PlanPremiumCountryCanada Device Samsung Galaxy, Google Home Operating SystemWindows 10 My Question or Issue I purchased Premium 6 hours ago after the 30-day trial and I still can't choose songs, artists, etc. I've followed the instructions to the let...
Plan Premium Country Canada Device Samsung Galaxy, Google Home Operating System Windows 10 My Question or Issue I purchased Premium 6 hours ago after the 30...
Casual Listener
378 Views
2 replies
0 likes
Hola qué tal, intente actualizarme a premium aprovechando la promoción de 2x1 (en México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promoción, en la primera ocasión, me cobraron, pero me regresar...
Hola qué tal, intente actualizarme a premium aprovechando la promoción de 2x1 (en México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promoci...
Roadie
384 Views
1 replies
0 likes
Desde el mes de enero que cancele mi suscripción Premium y ahora me cobran a mi tarjeta de débito
Desde el mes de enero que cancele mi suscripción Premium y ahora me cobran a mi tarjeta de débito
Roadie
522 Views
1 replies
0 likes
Why do I have to pay always twice.I have to pay €9.99 and I have to pay €14.99.I allready give up my premium of €9.99.And know I pay fot two???How can I stop this and only pay for the family premium of €14.99????
Why do I have to pay always twice. I have to pay €9.99 and I have to pay €14.99. I allready give up my premium of €9.99. And know I pay fot two??? How can I stop this and only pay for the family ...
Roadie
374 Views
3 replies
0 likes
No dia 09/03/2018 fiz a assinatura premium e na mesma data a assinatura pelo plano Familia. Hoje em 29/03/2018 foi cobrado um valor de 26,90. Ou seja, fui cobrado duas vezes este mês, 16,90 no momento da assinatura e 26,90 em 29/03. Lembro novamente ...
No dia 09/03/2018 fiz a assinatura premium e na mesma data a assinatura pelo plano Familia. Hoje em 29/03/2018 foi cobrado um valor de 26,90. Ou seja, fui cobrado duas vezes este mês, 16,90 no moment...
Roadie
272 Views
1 replies
0 likes
