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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19377 Views
  • 27 replies
  • 4 likes
  • 19377 Views
  • 27 replies
  • 4 likes

Solved!! Student Discount in Australia

I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue but money had been taken out acting as if I compete...

  • Newbie
  • I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue ...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Amount was charged and i don't have the access to premium

An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put again my bank account details, and i don't see opti...

  • Visitor
  • An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put ...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Free Trial

I have had the same problem, I cancelled my subscription via computer and recieved the confirmation email. But I was still charged the following day.

  • Casual Listener
  • I have had the same problem, I cancelled my subscription via computer and recieved the confirmation email. But I was still charged the following day.
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Not needed at this point

I don't use Spotify as much as I thought I would.

  • Newbie
  • I don't use Spotify as much as I thought I would.
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

My payment

I have Spotify premium and i paid the subscription of 120$ For a year and it’s been 9 mouth. Now I want to subscribe to and family account. Will it refund me the 3 mouths??

  • Newbie
  • I have Spotify premium and i paid the subscription of 120$ For a year and it’s been 9 mouth. Now I want to subscribe to and family account. Will it refund me the 3 mouths?? 
  • Bethany_Dawn
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Premium sign up

I just signed up for family premium.... And the people I invited how to use my user name and password to get into the account.... How do they get their own account....

  • Casual Listener
  • I just signed up for family premium.... And the people I invited how to use my user name and password to get into the account.... How do they get their own account....
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi

I need to cancel my subscription, accidentally I subscribe thru BOKU and I cancelled the subscription but still active on your system I need to cancel so I can subscribe through Vodafone

  • Newbie
  • I need to cancel my subscription, accidentally I subscribe thru BOKU and I cancelled the subscription but still active on your system I need to cancel so I can subscribe through Vodafone   
  • Alfredo
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally paid for premium

I had a 3 month trail for 0,99 euro. I canceld my premium and deleted my gmail even, but i still Had to pay for it and in want my money pls back because this makes no sense if i have deleted everything why did i still had to pay ?

  • Newbie
  • I had a 3 month trail for 0,99 euro. I canceld my premium and deleted my gmail even, but i still Had to pay for it and in want my money pls back because this makes no sense if i have deleted everythi...
  • Alfredo
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con mi cuenta

Hola, accedí aún promoción para adquirir spotify Premium, ME llegó a mi correo un mensaje confirmando la suscripción pero al ingresar me aparece como cuenta free.

  • Newbie
  • Hola, accedí aún promoción para adquirir spotify Premium, ME llegó a mi correo un mensaje confirmando la suscripción pero al ingresar me aparece como cuenta free.
  • Alfredo
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Combining existing Hulu with Premium?

So I already have Hulu (limited commercial plan, so I know it works with the Hulu/Spotify deal). I don’t have Premium yet but I’m going to get it. Is there a way to combine my already-existing Hulu with Premium, after I subscribe to Premium? How woul...

  • Newbie
  • So I already have Hulu (limited commercial plan, so I know it works with the Hulu/Spotify deal). I don’t have Premium yet but I’m going to get it. Is there a way to combine my already-existing Hulu w...
  • Alfredo
  • Roadie
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium isn't available - PH

Hello, I just paid my subscription for a month at SM Billing Counter. I thought that after I paid for it, it will automatically be premium when I got home. I tried logging it out and in again, tried reinstalling it, but none works. What should I do?!

  • Newbie
  • Hello, I just paid my subscription for a month at SM Billing Counter. I thought that after I paid for it, it will automatically be premium when I got home. I tried logging it out and in again, tried ...
  • Alfredo
  • Roadie
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 days Free tril but only get 7

I did sign up for the premium 30 day free trial but after entering my credit card infos, I received a message telling me I'll be charge in 7 days after my free trial.I want my 30 days as suppose to

  • Newbie
  • I did sign up for the premium 30 day free trial but after entering my credit card infos, I received a message telling me I'll be charge in 7 days after my free trial. I want my 30 days as suppose to
  • Alfredo
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adres premium family

Ik heb sinds kort premium family, echter heb ik nooit mijn eigen adres moeten invullen. Nu wil ik graag mijn vriendinnen uitnodigen (waar ik mee samenwoon), maar ik ben bang dat het misgaat en er bij mij wellicht nog een oud adres in het account staa...

  • Newbie
  • Ik heb sinds kort premium family, echter heb ik nooit mijn eigen adres moeten invullen. Nu wil ik graag mijn vriendinnen uitnodigen (waar ik mee samenwoon), maar ik ben bang dat het misgaat en er bij...
  • Alfredo
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Erro no premium

Fiz o cadastro da conta premium por R$1,99 no dia de ontem e fui cobrado duas vezes e nao foi liberado minha conta premium. Preciso de soluções.

  • Newbie
  • Fiz o cadastro da conta premium por R$1,99 no dia de ontem e fui cobrado duas vezes e nao foi liberado minha conta premium.   Preciso de soluções.
  • Bittencourt
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Can't Buy Premium

I deleted my old account and made a new one with the same email. When I try to buy premium, system gets money from my card and returning it back. I can't buy premium.

  • Visitor
  • I deleted my old account and made a new one with the same email. When I try to buy premium, system gets money from my card and returning it back. I can't buy premium.
  • Maxim
  • Spotify Star
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

Switching family plans

I belong to a family plan right now and want to switch to another one. If I get removed from the owner of one of the plans, what happens to my current account? Do I lose everything?

  • Casual Listener
  • I belong to a family plan right now and want to switch to another one. If I get removed from the owner of one of the plans, what happens to my current account? Do I lose everything?
  • Bethany_Dawn
  • Community Legend
  • 653 Views
  • 3 replies
  • 0 likes
  • 653 Views
  • 3 replies
  • 0 likes

Nicht alle Zahlungsmethoden werden angezeigt

Hallo,ich hab folgendes Problem: Ich wollte mir Premium über mein Mobilgerät (Handy) kaufen (also mit mein Guthaben), aber es stand kein "Zahlen über Mobilgerät". ich hab alles versucht, ich hab sogar mein acc gelöscht und neu hergestellt.

  • Visitor
  • Hallo, ich hab folgendes Problem: Ich wollte mir Premium über mein Mobilgerät (Handy) kaufen (also mit mein Guthaben), aber es stand kein "Zahlen über Mobilgerät". ich hab alles versucht, ich hab so...
  • Maxim
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Premium subscription

Why did my premium subscription terminate on its own? I just went online and found that I had been logged out and that my subscription had turned to FREE on its own. I don't have my old payment information.. so can I get my premium account back again...

  • Casual Listener
  • Why did my premium subscription terminate on its own? I just went online and found that I had been logged out and that my subscription had turned to FREE on its own. I don't have my old payment infor...
  • Maxim
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

spotify premium offline

I want to know why I can not search for songs while I'm offline. I pay for this system and I want to listen to songs offline without downloading them, just searching for them.

  • Casual Listener
  • I want to know why I can not search for songs while I'm offline. I pay for this system and I want to listen to songs offline without downloading them, just searching for them.
  • Loxer
  • Community Legend
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes