Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53377 Views
  • 32 replies
  • 3 likes
  • 53377 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6843 Views
  • 23 replies
  • 2 likes
  • 6843 Views
  • 23 replies
  • 2 likes

cant log on

I cant log onto my premium account. It logged me out randomly today and I dont have the email I used. When I enter my normal email it logs me into my free account. This really pisses me off because I just paid for this account. I have proof of purcha...

  • Visitor
  • I cant log onto my premium account. It logged me out randomly today and I dont have the email I used. When I enter my normal email it logs me into my free account. This really pisses me off because I...
  • Luke
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Logged out, cant login, saying i dont have preumim

I logout of my Spotify account tried to log back in telling me to go online won't let me go on my app so I reset my password had the email confirmation and now it won't log me back in my account also says I'm not a premium user I am I do pay for it p...

  • Visitor
  • I logout of my Spotify account tried to log back in telling me to go online won't let me go on my app so I reset my password had the email confirmation and now it won't log me back in my account also...
  • Luke
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • Account
  • 511 Views
  • 1 replies
  • 0 likes

Can't pay through smart

I cant pay via smart. This always happens, help please.

  • Newbie
  • I cant pay via smart. This always happens, help please.
  • Luke
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

please let me pay for my subscription now or ill go to deezer

i just cant pay for the subscription, the credit cards that im trying to use meet the requirements but i still cant pay, i already called the bank and there is no issue , they say the Issue is YOURS so please let me pay so I can have my music, if u d...

  • Casual Listener
  • i just cant pay for the subscription, the credit cards that im trying to use meet the requirements but i still cant pay, i already called the bank and there is no issue , they say the Issue is YOURS ...
  • Luke
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

I never bought a subscription, but i was still charged.

I have never clicked on anything to buy a spotify subscription, nor have I entered my card number. I did not sign up to pay $11 a month. I want my money back. I don’t use spotify.

  • Newbie
  • I have never clicked on anything to buy a spotify subscription, nor have I entered my card number. I did not sign up to pay $11 a month. I want my money back. I don’t use spotify. 
  • Luke
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Lack of support

I am paying for Spotify Premium yet it is not showing on my account profile and I am unable to join a family member

  • Visitor
  • I am paying for Spotify Premium yet it is not showing on my account profile and I am unable to join a family member
  • Luke
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Payment error but charged

I tried to buy the premium account as a student. I’ve given the informations needed then waited for the student confirmation. I was confirmed but a payment error occured but i was still charged for the premium account. They still didn’t give the mone...

  • Newbie
  • I tried to buy the premium account as a student. I’ve given the informations needed then waited for the student confirmation. I was confirmed but a payment error occured but i was still charged for t...
  • aoifelmi
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

60 day trial?

Hello Spotify team,I was offered the Spotify 60 day free trial and signed up for it, but the email receipt told me I had actually only signed up for a 30 day free trial rather than 60. Please help?

  • Newbie
  • Hello Spotify team, I was offered the Spotify 60 day free trial and signed up for it, but the email receipt told me I had actually only signed up for a 30 day free trial rather than 6...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Payment error

What can i do if I paid my subscription in a local store (I’m from Mexico) and it still appears like I have the free count?

  • Newbie
  • What can i do if I paid my subscription in a local store (I’m from Mexico) and it still appears like I have the free count? 
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Spotify **bleep** how come i can never pay for premium

I got a free month of premium becauyse i **bleep**ing tried to buy a year sub and she could not fix it for me, so now that my free month is over i tried againt o buy a year sub yet it is the same **bleep**ing error as before fix your **bleep**bleep**...

  • Newbie
  • I got a free month of premium becauyse i **bleep**ing tried to buy a year sub and she could not fix it for me, so now that my free month is over i tried againt o buy a year sub yet it is the same **b...
  • Hubo
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

What will happen after the 7 Days on the 7 day free trial?

Somebody please help! I accidentally hit the 7 day free trail on my spotify app (Samsung). What will happen after the 7 days?! Do I have to cancel it after the 7 days are over?! Thank you in advance!

  • Newbie
  • Somebody please help! I accidentally hit the 7 day free trail on my spotify app (Samsung). What will happen after the 7 days?! Do I have to cancel it after the 7 days are over?! Thank you in advance!...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Wrongfully charged

Hi there so I’ve been charged 9.99 for premium that I didn’t use. I had the 7 day trial, a few months ago. But I have had the normal spotify for the past few months, so I would like to be refunded please

  • Newbie
  • Hi there so I’ve been charged 9.99 for premium that I didn’t use. I had the 7 day trial,  a few months ago. But I have had the normal spotify for the past few months, so I would like to be refun...
  • Maxim
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Charged twice for family pack

Initially, I was going to pay for the family pack, and the payment didn't go through at first. I didn't think much about it and decided to redo the entire process and the payment went through.I later found out (roughly a week afterwords) that I was c...

  • Newbie
  • Initially, I was going to pay for the family pack, and the payment didn't go through at first. I didn't think much about it and decided to redo the entire process and the payment went through. I lat...
  • Maxim
  • Spotify Star
  • 473 Views
  • 1 replies
  • 1 likes
  • 473 Views
  • 1 replies
  • 1 likes

US Credit Card with Spotify in Malaysia

I'm a US citizen in Malaysia. Tried to subscribe to spotify but it is giving me an error about my payment method do not match the country. My credit card is mastercard from US. Is there a fix to this?

  • Newbie
  • I'm a US citizen in Malaysia. Tried to subscribe to spotify but it is giving me an error about my payment method do not match the country. My credit card is mastercard from US. Is there a fix to this?
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

I'd like to transfer my premium subscription to another account but the only way to do this accordin

I'd like to transfer my premium subscription to another account but according to this site I need to cancel subscription then subscribe on other account without Facebook

  • Newbie
  • I'd like to transfer my premium subscription to another account but according to this site I need to cancel subscription then subscribe on other account without Facebook
  • randomspotfuser
  • Music Fan
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Spotify me cobró dos veces

Al momento de querer realizar la subscripción de universitario Spotify lo hice una vez y no quedo pero si me hizo el cargo en mi tarjeta y pensé que ya había quedado y no me dio subscripción pero si me cobró , entonces lo siguiente que hice fue volve...

  • Newbie
  • Al momento de querer realizar la subscripción de universitario Spotify lo hice una vez y no quedo pero si me hizo el cargo en mi tarjeta y pensé que ya había quedado y no me dio subscripción pero si ...
  • Maira22
  • Newbie
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Charged $120 x 3 this month

WHY IS THERE NO CONTACT PHONE NUMBER???? This is so ridiculous. Spotify charged me $360 dollars, in three separate $120 charges within three days. This also all happened on an old debit card (not the one on my current acount) and caused a serious ove...

  • Newbie
  • WHY IS THERE NO CONTACT PHONE NUMBER???? This is so ridiculous. Spotify charged me $360 dollars, in three separate $120 charges within three days. This also all happened on an old debit card (no...
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not recognised

Hi, same problem as others have - I switched to a new computer and now my student premium subscription is no longer recognised. I have followed the instructions, but without success. My last payment went out a few days ago, but my account says the la...

  • Visitor
  • Hi, same problem as others have - I switched to a new computer and now my student premium subscription is no longer recognised. I have followed the instructions, but without success. My last payment ...
  • SergioDavid
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

I was just charged 5$ on Spotify

Hi I was just charged 5 dollars while looking st the student discount service on Spotify I did not sign up and realized I was not eligible I was about to sign up for plain old premium when I realized I got charged 5$ from Spotify I am not sure why? D...

  • Newbie
  • Hi I was just charged 5 dollars while looking st the student discount service on Spotify I did not sign up and realized I was not eligible I was about to sign up for plain old premium when I realized...
  • Gwsomers
  • Newbie
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes