Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89449 Views
- 54 replies
- 5 likes
- 89449 Views
- 54 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11240 Views
- 24 replies
- 2 likes
- 11240 Views
- 24 replies
- 2 likes
Payment Failed
My subscription recently went from Premium to Free due to a canceled card. I have tried my new card along with multiple other cards (both matching the country of origin) and it will still not accept my payment. Card has been able to make other online...
- My subscription recently went from Premium to Free due to a canceled card. I have tried my new card along with multiple other cards (both matching the country of origin) and it will still not accept ...
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- Casual Listener
- 832 Views
- 2 replies
- 0 likes
- 832 Views
- 2 replies
- 0 likes
Superuser Contribution Problem with the valid month
Hi!! I need to update the credit card the i use in my account, but i'm having a problem with the "valid month"! I just cant choose the month! I dont have any other problems in the changing, but i just cant put the month, they dont allow me!Spotify is...
- Hi!! I need to update the credit card the i use in my account, but i'm having a problem with the "valid month"! I just cant choose the month! I dont have any other problems in the changing, bu...
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- Roadie
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Superuser Contribution Inscripción a plan universitario por error
me inscribi al plan estudiantil por error, pero no cumplo las condiciones y deseo pasar mi inscripcion a una cuenta premium normal.Y en mi tarjeta de credito ya aparece descontado el valor, se puede reversar esta transaccion?
- me inscribi al plan estudiantil por error, pero no cumplo las condiciones y deseo pasar mi inscripcion a una cuenta premium normal. Y en mi tarjeta de credito ya aparece descontado el val...
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- Roadie
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
Superuser Contribution Cambio forma de pago
Buenas noches,deseo cambiar mi tarjeta de pago pero no me acepta el sistema, cómo puedo hacer el cambio?
- Buenas noches, deseo cambiar mi tarjeta de pago pero no me acepta el sistema, cómo puedo hacer el cambio?
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- Roadie
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas con Plan Familiar Premium
Hola alguien sabe cómo o con quien puedo contactar para el pago del plan familiar que me están cobrando 2 veces!!! Si es con el banco o es con spotify??
- Hola alguien sabe cómo o con quien puedo contactar para el pago del plan familiar que me están cobrando 2 veces!!! Si es con el banco o es con spotify??
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- Roadie
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Superuser Contribution merging 2 account
My daughter has an account she pays monthly for, I just up graded to a family plan and want to let her be on that plat to save me money . is there a way to merge her acct to a new account with my family plan? she dosent want to lose her play list and...
- My daughter has an account she pays monthly for, I just up graded to a family plan and want to let her be on that plat to save me money . is there a way to merge her acct to a new account with my fam...
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- Roadie
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu Resubscribe?
Hi,I signed up for the Spotify/Hulu trial option and it worked for one day.Now Hulu isn’t showing any content, the only thing it’s asking me if I want to “resubscribe”. My account shows that my Hulu trial is active. Many ideas? I’ve never previously ...
- Hi, I signed up for the Spotify/Hulu trial option and it worked for one day. Now Hulu isn’t showing any content, the only thing it’s asking me if I want to “resubscribe”. My account shows that my H...
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- Roadie
- 13036 Views
- 1 replies
- 0 likes
- 13036 Views
- 1 replies
- 0 likes
Superuser Contribution payment problem
My spotfy app at cellphone, after 7 days of free trial sends the mensage premium in pause.I have already tried to sign the premium, the payment is in my credit card and I can't use the spotfy or cancel the payment. How do I proced?I'm sorry for engli...
- My spotfy app at cellphone, after 7 days of free trial sends the mensage premium in pause. I have already tried to sign the premium, the payment is in my credit card and I can't use the ...
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- Roadie
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Superuser Contribution unable to activate postpaid plan premium subscription
Hi, I'm trying to activate the premium subscription included in my postpaid plan, but it keeps on telling me to activate later? i have already reached out to my subscriber and they told me to reach out to spotify for help. i've tried logging in and o...
- Hi, I'm trying to activate the premium subscription included in my postpaid plan, but it keeps on telling me to activate later? i have already reached out to my subscriber and they told me t...
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- Roadie
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes
Superuser Contribution Double charging on family account
For some reason I don't know I've been charged twice for the family suscription. I think my account could be duplicated. How can I manage to solve this issue?
- For some reason I don't know I've been charged twice for the family suscription. I think my account could be duplicated. How can I manage to solve this issue?
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- Roadie
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Superuser Contribution I paid for the 7 days Premium, and I got an email saying that I paid for the 3 Months Premium
I'm from the Philippines, and I paid P49 for the 7 days of Spotify Premium. I recieved an email about my reciept, but I also recieved another email saying that I purchased the P129 for 3 months of Spotify Premium when I didn't. What should I do??
- I'm from the Philippines, and I paid P49 for the 7 days of Spotify Premium. I recieved an email about my reciept, but I also recieved another email saying that I purchased the P129 for 3 months of Sp...
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- Roadie
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Premium subscription cancelled?
I found out today that I didn't have a premium account anymore, while I didn't unsubscribe anything. How is this possible?
- I found out today that I didn't have a premium account anymore, while I didn't unsubscribe anything. How is this possible?
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- Community Legend
- 249 Views
- 3 replies
- 0 likes
- 249 Views
- 3 replies
- 0 likes
Solved!! Currently living in Argentina, but want to pay for family premium with an American card
Hey fellas, I wanted to ask if it's possible to pay for family premium with my card with my American account, so I can share with my wife and several friends (who also have American accounts), but while living in Argentina. My primary account is set ...
- Hey fellas, I wanted to ask if it's possible to pay for family premium with my card with my American account, so I can share with my wife and several friends (who also have American accounts), but wh...
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- Community Legend
- 4709 Views
- 2 replies
- 0 likes
- 4709 Views
- 2 replies
- 0 likes
Missing invoices 2017 - from premium to free
Dear Spotify, Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, I don't see any from 2016/2017/2018. Where are these missing...
- Dear Spotify, Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, ...
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- Community Legend
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Premium
Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one with addresses filled so that my family member can als...
- Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one wit...
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- Community Legend
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
subscriptions
Hi; I have 4 invoices (4x99 SEK) that goes to my mastercard every month. I have changed to family membership instead. How do I get rid of all the links to my mastercard, where I can only see one attached invoice (99 SEK) to my account. Do each indivi...
- Hi; I have 4 invoices (4x99 SEK) that goes to my mastercard every month. I have changed to family membership instead. How do I get rid of all the links to my mastercard, where I can only see...
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- Community Legend
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Solved!! Gift e-card
I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan? Please advise.
- I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan? Please advise.
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- Roadie
- 348 Views
- 2 replies
- 0 likes
- 348 Views
- 2 replies
- 0 likes
CAN I RECOVER MY FREE MUSIC ONCE I PAY FOR A SUBSCRIPTION
My trial period ended and my music is gone can I recover that once I pay for subscription???
- My trial period ended and my music is gone can I recover that once I pay for subscription???
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- Spotify Star
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Change country payments
Hi, I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countries...Thank you
- Hi, I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countr...
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- Spotify Star
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Didn't finish paying but sill took money
I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium either way.
- I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium ei...
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes