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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7725 Views
  • 23 replies
  • 2 likes
  • 7725 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium Fail

I paid my premium amout one day ago but premium does not working. I checked my credit card info the payment is done. I logged out all devices and tried again but same result. What can i do to solve this problem ?

  • Newbie
  • I paid my premium amout one day ago but premium does not working. I checked  my credit card info the payment is done. I logged out all devices and tried again but same result. What can i do to s...
  • SergioDavid
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution my phone has problem

I just got premium but yesterday. there is a problem with my cell. so, i cant listen music right now. i'll be using app 2 months for free. i want to extend this. what should i do? Literally im their customer. so, ım supposed to be right. my phone has...

  • Newbie
  • I just got premium but yesterday. there is a problem with my cell. so, i cant listen music right now. i'll be using app 2 months for free. i want to extend this. what should i do? Literally im their ...
  • SergioDavid
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium per studenti

Buongiorno, Vorrei attivare Spotify Premium per studenti, ma il sito non mi richiede di inserire la mail universitaria o nulla che dimostri che sia una studentessa. Procedo con l'abbonamento e basta?Grazie per la disponibilità.Intissare

  • Newbie
  • Buongiorno,  Vorrei attivare Spotify Premium per studenti, ma il sito non mi richiede di inserire la mail universitaria o nulla che dimostri che sia una studentessa. Procedo con l'abbonamento e...
  • SergioDavid
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution 60 vs 30 days

Hi. I’ve been offered a **bleep** day free trial via ads and account, but only had the option to sign up for the 30 day free trial, which I’ve done. Help? What have I done wrong?

  • Newbie
  • Hi. I’ve been offered a **bleep** day free trial via ads and account, but only had the option to sign up for the 30 day free trial, which I’ve done. Help? What have I done wrong?
  • SergioDavid
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium

Ik probeer student premium aan te schaffen maar hij zegt dat de betaling fout is en dat ik het op een ander moment opnieuw moet proberen. Heb hier al 2 weken last van, iemand die kan helpen? Creditcard werkt wel gewoon.I try to purchase student premi...

  • Newbie
  • Ik probeer student premium aan te schaffen maar hij zegt dat de betaling fout is en dat ik het op een ander moment opnieuw moet proberen. Heb hier al 2 weken last van, iemand die kan helpen? Creditca...
  • SergioDavid
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

premium pause

my spotify show 'premium pause' and said 'your last payment didn't work'what should i do to make it work as usual?since my payment already complete. any one please help thanks.

  • Casual Listener
  • my spotify show 'premium pause' and said 'your last payment didn't work' what should i do to make it work as usual?since my payment already complete. any one please help thanks.  
  • Robert_W
  • Community Legend
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Forgot to change premium plan, now paying for the wrong one

I wanted to change from premium to family premium, however, I forgot to change the plan on the day the previous premium (month) ended and now 3 days later if I want to change to family premium, I have to pay double. I should have gotten a mail remind...

  • Newbie
  • I wanted to change from premium to family premium, however, I forgot to change the plan on the day the previous premium (month) ended and now 3 days later if I want to change to family premium, I hav...
  • Harryk9871
  • Newbie
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Pre paid annual premium

Hi all, I bought the deal around Christmas time where you pay for 12 months premium for the price of 10 months in one lump sum. Is it possible to cancel this and if so how do they work out the refund etc?Many thanks.

  • Newbie
  • Hi all,   I bought the deal around Christmas time where you pay for 12 months premium for the price of 10 months in one lump sum.  Is it possible to cancel this and if so how do they wor...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Souscription family

Bonjour, nous avons souscrit un compte family. Nous avons lancé des invitations aux membres de notre foyer. Mais lorsqu'ils acceptent l'invitation, cela les dirige vers le compte principal et nous ne trouvons pas où indiquer le code fourni, dans la r...

  • Newbie
  • Bonjour, nous avons souscrit un compte family. Nous avons lancé des invitations aux membres de notre foyer. Mais lorsqu'ils acceptent l'invitation, cela les dirige vers le compte principal et nous ne...
  • ddipinto
  • Newbie
  • 472 Views
  • 4 replies
  • 0 likes
  • 472 Views
  • 4 replies
  • 0 likes

Student Discount Renewal

Hi, this month I was charged 10 dollars for Spotify because I didn’t see that I had to renew my student subscription. I just now renewed the subscription but is there any way that this month will be only 5 dollars rather than the 10 dollars?

  • Newbie
  • Hi, this month I was charged 10 dollars for Spotify because I didn’t see that I had to renew my student subscription. I just now renewed the subscription but is there any way that this month will be ...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel premium membership

Hi, I'd like to cancel my premium subscription, but there an error pop-up and. Any ideas? Browser: Opera (with Adblocker turned off) OS: Windows 10 Language: Polish and English Country: Poland Regs, Y (Moderator edit - Removed image with username and...

  • Casual Listener
  • Hi,  I'd like to cancel my premium subscription, but there an error pop-up and.  Any ideas? Browser: Opera (with Adblocker turned off) OS: Windows 10 Language: Polish and English ...
  • Alfredo
  • Roadie
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Superuser Contribution family plan

my sister and husband are having a hard time accepting and having to understand how to accept the invitation because everytime i resend the email it just throws them off

  • Casual Listener
  • my sister and husband are having a hard time accepting and having to understand how to accept the invitation because everytime i resend the email it just throws them off 
  • Alfredo
  • Roadie
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment failed try again later

Hi, Spotify released in South africa a week or 2 ago and I've been trying to get premium ever since. After I put in all my cards details it gives an error and tels me to try again later? Is there a fix for this Ive always been able to pay online with...

  • Casual Listener
  • Hi, Spotify released in South africa a week or 2 ago and I've been trying to get premium ever since. After I put in all my cards details it gives an error and tels me to try again later? Is there a f...
  • Alfredo
  • Roadie
  • 806 Views
  • 4 replies
  • 0 likes
  • 806 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student Subscription Problem

I've signed up for student promo last night and SheerID sent me an email saying that i'm a verified student. But when i fill up their form again and send my registration form from our school, and about to complete my package. It went back to spotify ...

  • Newbie
  • I've signed up for student promo last night and SheerID sent me an email saying that i'm a verified student. But when i fill up their form again and send my registration form from our school, and abo...
  • Alfredo
  • Roadie
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Superuser Contribution Countries with family plan

I recently moved from the US to Spain, however, I started a family plan with PayPal linked to the united states and my son has his account set to Spain and he can't change it and now he isn't able to join my family plan. HELP!!

  • Newbie
  • I recently moved from the US to Spain, however, I started a family plan with PayPal linked to the united states and my son has his account set to Spain and he can't change it and now he isn't&nb...
  • Alfredo
  • Roadie
  • 355 Views
  • 1 replies
  • 0 likes
  • Family Plan
    US
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student plan cancelled and now I'm locked from the included Hulu subscription

I am on the student subscription plan. Last month my account was charged $10 instead of the normal $5. I was confused so I checked my account and saw that my Spotify Student account had switched to a normal premium plan (because I didn't verify my en...

  • Newbie
  • I am on the student subscription plan. Last month my account was charged $10 instead of the normal $5. I was confused so I checked my account and saw that my Spotify Student account had switched to a...
  • Alfredo
  • Roadie
  • 906 Views
  • 3 replies
  • 0 likes
  • 906 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mail asking to confirm my residence address

This is like the second time I receive a mail that asks me to verify my address (or rather the ZIP Code).In the previous attempt (which has cost me an account) I just re-entered it and spotify went by saying it was all cleared. Then a week later just...

  • Casual Listener
  • This is like the second time I receive a mail that asks me to verify my address (or rather the ZIP Code). In the previous attempt (which has cost me an account) I just re-entered it and spotify went...
  • Alfredo
  • Roadie
  • 995 Views
  • 1 replies
  • 0 likes
  • 995 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment fail

Hello there, I am writing you today hoping that I will finally be able to get Spotify Premium. So, I'm a Romanian student. Every time I try to pay for premium, it just keeps telling me to try again, even though my credit card details are corect and m...

  • Newbie
  • Hello there, I am writing you today hoping that I will finally be able to get Spotify Premium. So, I'm a Romanian student. Every time I try to pay for premium, it just keeps telling me to try again, ...
  • Alfredo
  • Roadie
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unauthorised payment

Hello Spotify, I’ve been informed by the bank that at £9.99 charge was taken from my account yesterday and I am writing to inform your service that I had no idea about this payment and I haven’t authorised it either I have cancelled my subscription a...

  • Casual Listener
  • Hello Spotify, I’ve been informed by the bank that at £9.99 charge was taken from my account yesterday and I am writing to inform your service that I had no idea about this payment and I haven’t auth...
  • Alfredo
  • Roadie
  • 1138 Views
  • 3 replies
  • 0 likes
  • 1138 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment retracted, account blocked!

Hello! I received an email from Spotify saying my account was deactivated because of a missing payment, and I would really like to resolve this and continue using my Premium membership! I made a new account because I could in no way access or see com...

  • Newbie
  • Hello!   I received an email from Spotify saying my account was deactivated because of a missing payment, and I would really like to resolve this and continue using my Premium membership! &nb...
  • Alfredo
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes