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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15440 Views
  • 27 replies
  • 3 likes
  • 15440 Views
  • 27 replies
  • 3 likes

I need to cancel my Spotify premium but the website says it’s having maintenance issues.

I want to cancel my free month of Spotify premium before it charges me and the website says maintenance issues. What should I do? Will they charge me? I have student discount I want to apply when I buy it.

  • Casual Listener
  • I want to cancel my free month of Spotify premium before it charges me and the website says maintenance issues. What should I do? Will they charge me?  I have student discount I want to apply w...
  • Ell10
  • Casual Listener
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Solved!! Updating Country on Premium? - Question.

Hi! my name is Ed and im from Israel, i bought 'Spotify Premium' while visiting the US about 3 months ago. since then Spotify has become available in Israel and costs about half the price that the US version costs (20 shekels as opposed to 34 shekels...

  • Casual Listener
  • Hi!   my name is Ed and im from Israel, i bought 'Spotify Premium' while visiting the US about 3 months ago. since then Spotify has become available in Israel and costs about half th...
  • sniperdiaper
  • Casual Listener
  • 1964 Views
  • 4 replies
  • 0 likes
  • 1964 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancelled Premium account but still being charged!

I cancelled my premium account months ago but continue to be charged! I have tried everything, followed all the advised steps (seeing if I have another account set up - which I don't) and all I want it to be able to contact a real person and find som...

  • Newbie
  • I cancelled my premium account months ago but continue to be charged! I have tried everything, followed all the advised steps (seeing if I have another account set up - which I don't) and all I want ...
  • Melody
  • Spotify
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged and didn't get premium

I got charged 5.43 from spotify while I was enlisting for student premium, but never received the premium nor was my school listed. Would I recieve my money back? If not, who would I contact to make sure my money is returned?

  • Newbie
  • I got charged 5.43 from spotify while I was enlisting for student premium, but never received the premium nor was my school listed. Would I recieve my money back? If not, who would I contact to make ...
  • user-removed
  • Not applicable
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged 3 times in my credit card, in the same bill.

part1: i had the studant discount part2: it expired and i was charged the full premium (BRL16,90) part3: i applied again for studant discount part4: than i was charged AGAIN for BRL10,00 part5: I accepted the SheerID email as i should part6: I was ch...

  • Newbie
  • part1: i had the studant discount part2: it expired and i was charged the full premium (BRL16,90) part3: i applied again for studant discount part4: than i was charged AGAIN for BRL10,00 part...
  • Melody
  • Spotify
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

I wrotewrong mail

hello first of all i bought premium and i wrote wrong mail it didnt come. can we change mail and account i paid for it

  • Casual Listener
  • hello first of all i bought premium and i wrote wrong mail it didnt come. can we change mail and account i paid for it 
  • imattolo
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Can't buy premium due to my credit card being British and my current country being Denmark

Hi, I was looking to buy Spotify premium but the problem is that I am in Denmark and my debit card is from the UK - where I'm from. Is it possible to join premium whilst I'm in Denmark or should I head on over to Apple Music? Thaaaank you

  • Newbie
  • Hi, I was looking to buy Spotify premium but the problem is that I am in Denmark and my debit card is from the UK - where I'm from. Is it possible to join premium whilst I'm in Denmark or should I he...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Geschenkkarte

Auf meiner geschenkkarte kann man den code net mehr lesen was tun ?

  • Newbie
  • Auf meiner geschenkkarte kann man den code net mehr lesen was tun ?
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Spotify 3months

Hi. I was wondering if Spotify does the 3months £9.99 thing in June-August? I remember an email came last year, but do they do it every year? Are they going to do it this year? Please let me know. Many thanks.

  • Newbie
  • Hi.    I was wondering if Spotify does the 3months £9.99 thing in June-August? I remember an email came last year, but do they do it every year? Are they going to do it this year? Please ...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Company profile and payment?

Is it possible to get an account for my company, for which I only pay for premium on the events, for which we would use Spotify? Is it even legal? We will be using Spotify to play music maybe twice or three times a year, so paying for all 12 months s...

  • Newbie
  • Is it possible to get an account for my company, for which I only pay for premium on the events, for which we would use Spotify? Is it even legal?   We will be using Spotify to play music mayb...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Student Discount Registeration

Its been a month and still cannot complete the purchase. When im going to log in my account to comple the purchase it always direct me to error 404.

  • Newbie
  • Its been a month and still cannot complete the purchase. When im going to log in my account to comple the purchase it always direct me to error 404. 
  • Melody
  • Spotify
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Still being charged on 2 cards per month by Spotify after cancelling Premium

I am angry because after cancelling my payments to Spotify for my daughter' account last year I just discovered that not only am I'm still being charged monthly for this account but she has also been paying. So spotify has been double dipping and the...

  • Newbie
  • I am angry because after cancelling my payments to Spotify for my daughter'  account last year I just discovered that not only am I'm still being charged monthly for this account but she has als...
  • Luke
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Can't subscribe premium

Hey guys I Just Tried ti subscribe premium for family bit it doesn't work.I Guess becouse yesterday I registrerd an invalid credit card, but then now I'm using the right card and it still not working.Can someone help me?

  • Newbie
  • Hey guys I Just Tried ti subscribe premium for family bit it doesn't work. I Guess becouse yesterday I registrerd an invalid credit card, but then now I'm using the right card and it still not worki...
  • Luke
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Spotify premium was charged

Hello all,I've started out with spotify 10 months back with a "one month for 0.99 cents" deal, afterwards I've changed my account from a premium to a student subscription but noticed that it kept charging me 9.99 per month. Then a few months in I've ...

  • Casual Listener
  • Hello all, I've started out with spotify 10 months back with a "one month for 0.99 cents" deal, afterwards I've changed my account from a premium to a student subscription but noticed that it kept...
  • DaraSengler
  • Casual Listener
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda!!

Hola! Hoy acceso al periodo de prueba de un mes gratis de Spotify premium, puse los datos de mi tarjeta pero deseo cancelar la suscripción pues no deseo que me cobren terminado este periodo pero no me aparece la opción de cancelar, que debo hacer???

  • Newbie
  • Hola! Hoy acceso al periodo de prueba de un mes gratis de Spotify premium, puse los datos de mi tarjeta pero deseo cancelar la suscripción pues no deseo que me cobren terminado este periodo pero no m...
  • Melody
  • Spotify
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can’t I add the Hulu with my premium

So I saw the offer with Hulu and tried adding it to my account. But it says it’s not available for family plan subscribers

  • Newbie
  • So I saw the offer with Hulu and tried adding it to my account. But it says it’s not available for family plan subscribers
  • Melody
  • Spotify
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Switching country

Hello, I started using Spotify when I was studying abroad in Germany and now since I moved back to Israel I want to change countries but the textbox was greyed out.I read around and tried everything, I had a family plan running till 27th of may, and ...

  • Casual Listener
  • Hello,  I started using Spotify when I was studying abroad in Germany and now since I moved back to Israel I want to change countries but the textbox was greyed out. I read around and t...
  • fadiatamny
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suscripción

Por favor quería que me estiren la suscripción hasta el día lunes que iré a pagar la tarjeta

  • Newbie
  • Por favor quería que me estiren la suscripción hasta el día lunes que iré a pagar la tarjeta
  • Alfredo
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Paid for an annual family subscription and then billed 6 months into it

I paid for an annual family subscription and for 7 months everything was fine. Then for may my PayPal was charged again for something I paid a year for.I challengd the payment provided proof from Spotify account page, and my account was cancelled!The...

  • Newbie
  • I paid for an annual family subscription and for 7 months everything was fine. Then for may my PayPal was charged again for something I paid a year for. I challengd the payment provided proof from S...
  • RobiP
  • Gig Goer
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Limited search results

Must admit.... getting a bit fed up with Spotify... Posting a single message seems to be flooding :S Anyway... here it goed again: Have been trying out Spotify Premium.... and.... Have been searching the library for my favorite music. Both dutch and ...

  • Casual Listener
  • Must admit.... getting a bit fed up with Spotify... Posting a single message seems to be flooding :S   Anyway... here it goed again:   Have been trying out Spotify Premium.... and.... ...
  • PeterKaagman
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes