Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
dima2
Visitor
121740 Views
79 replies
10 likes

121740 Views
79 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14530 Views
27 replies
2 likes

14530 Views
27 replies
2 likes

Superuser Contribution Dinero retenido

Spoiler (Highlight to read)Hola buenas tardesCreo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por retenerme dos veces 49.99 que pu...

ExonEfra
Newbie
Hola buenas tardes Creo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por rete...
2018-05-01 9:17:06 AM
2018-05-05 2:30:06 AM
Alfredo
Roadie
299 Views
1 replies
0 likes

299 Views
1 replies
0 likes

Superuser Contribution My credit card keeps being charged

I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so I think maybe it was a phishing thing? Could someon...

JessicaShir
Newbie
I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so ...
2018-04-30 12:38:35 AM
2018-05-05 2:21:49 AM
Alfredo
Roadie
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

Superuser Contribution Para kesildi ancak premium üyelik olmadı

Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.

Metehan67
Newbie
Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.
2018-04-30 5:46:37 PM
2018-05-05 2:13:29 AM
Alfredo
Roadie
176 Views
1 replies
0 likes

176 Views
1 replies
0 likes

Superuser Contribution Hola, necesito ayuda!

Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada...

DianaJuarez
Newbie
Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada...
2018-04-30 2:58:21 PM
2018-05-05 2:01:18 AM
Alfredo
Roadie
190 Views
1 replies
0 likes

190 Views
1 replies
0 likes

Superuser Contribution More payment options.

So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over?

user-removed
Visitor
So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over?
2018-04-29 1:34:02 PM
2018-05-05 1:59:02 AM
Alfredo
Roadie
784 Views
1 replies
0 likes

784 Views
1 replies
0 likes

Superuser Contribution Renovación de suscripción de plan familiar y me cobra el plan simple premium.

Mi problema es que ayer 24 de Abril renové la suscripción del contrato familiar, a lo largo del día verifique el estado de mi saldo en mi tarjeta y note que habían cobrado un saldo menor a lo que suele ser por el plan familiar a lo que ingresó en el ...

Garcia478
Newbie
Mi problema es que ayer 24 de Abril renové la suscripción del contrato familiar, a lo largo del día verifique el estado de mi saldo en mi tarjeta y note que habían cobrado un saldo menor a lo que sue...
2018-04-26 1:29:53 AM
2018-05-05 1:55:42 AM
Alfredo
Roadie
1607 Views
1 replies
0 likes

1607 Views
1 replies
0 likes

"Falha no pagamento"

Quando tentava atualizar a forma de pagamento, recebia o erro "Falha no pagamento. Tente novamente ou use outra forma de pagamento.". Porem, sempre utilizei o mesmo cartao e nunca deu problema. Uso o cartao normalmente no dia a dia, esta como forma d...

arturlazzarini
Newbie
Quando tentava atualizar a forma de pagamento, recebia o erro "Falha no pagamento. Tente novamente ou use outra forma de pagamento.". Porem, sempre utilizei o mesmo cartao e nunca deu problema.&...
2017-12-21 3:37:46 PM
2018-05-05 1:11:23 AM
BrunnoDaSilva
Casual Listener
2653 Views
8 replies
23 likes

2653 Views
8 replies
23 likes

subscription expired in advance

Hi, i've subscribed April 14th , spotify premium , but today (May 4th) my account is set on Free. Why?

Swordmoon
Casual Listener
Hi, i've subscribed April 14th , spotify premium , but today (May 4th) my account is set on Free. Why?
2018-05-04 9:16:06 PM
2018-05-04 10:02:36 PM
Swordmoon
Casual Listener
366 Views
6 replies
1 likes

366 Views
6 replies
1 likes

Família Spotify...

Recebei hoje um e-mail de vocês dizendo que não era possível reconhecer que os usuarios da minha família(TODOS) moravam na minha residência. Mas como isso é possível se todas contas foram criadas a partir de e-mail e preenchido o endereço corretament...

patricklqz
Newbie
Recebei hoje um e-mail de vocês dizendo que não era possível reconhecer que os usuarios da minha família(TODOS) moravam na minha residência. Mas como isso é possível se todas contas foram criadas a p...
2018-05-04 9:08:51 PM
2018-05-04 9:32:14 PM
Bittencourt
Spotify Star
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Switched phones...Premium not working

I just got a new phone and tried to switch my account to it but is not recognizing that I have a premium account - what should I do?

DJA88
Newbie
I just got a new phone and tried to switch my account to it but is not recognizing that I have a premium account - what should I do?
2018-05-04 4:11:15 PM
2018-05-04 4:30:10 PM
Nico
Community Legend
239 Views
1 replies
0 likes

239 Views
1 replies
0 likes

Payment failed. try again or use a different payment method

Hello!I recently moved to Romania and I got a new Romanian credit card. I previously lived in a country that did not have Spotify so I just got it recently when I moved here. I don't have Spotify premium but every time I try to get it (there's no Pay...

lailadarwish
Casual Listener
Hello! I recently moved to Romania and I got a new Romanian credit card. I previously lived in a country that did not have Spotify so I just got it recently when I moved here. I don't have Spot...
2018-05-01 10:56:52 AM
2018-05-04 2:21:35 PM
Ed-Silk
Casual Listener
8545 Views
8 replies
0 likes

8545 Views
8 replies
0 likes

Can't purchase Spotify Premium

I just downloaded the Spotify App and I want to upgrade to the Premium plan, but I'm getting the following message 'Spotify Premium Can not be purchased in this app' see attached screen shot How to go about upgrading to Premium if I can't do it throu...

BaliLush
Newbie
I just downloaded the Spotify App and I want to upgrade to the Premium plan, but I'm getting the following message 'Spotify Premium Can not be purchased in this app' see attached screen shot H...
2018-05-04 7:36:06 AM
2018-05-04 8:03:18 AM
Luke
Spotify Star
409 Views
1 replies
0 likes
Premium
Subscription

409 Views
1 replies
0 likes

Superuser Contribution Problemas con premium para universitarios

Hola, me dieron un mes gratis y voy a pagar premium para universitarios. Si pago se cancela las tres semanas gratis que me quedan.?

felipe29
Newbie
Hola, me dieron un mes gratis y voy a pagar premium para universitarios. Si pago se cancela las tres semanas gratis que me quedan.?
2018-03-06 1:18:34 AM
2018-05-04 2:52:00 AM
Pevege
Newbie
465 Views
2 replies
0 likes

465 Views
2 replies
0 likes

Superuser Contribution Cambio de plan familiar premium

Hola hace días tenía suscripción al plan familiar premium de mi hermano, dejo de pagar y se cancelo, ahora mi hermanaaa contrato un plan y no me puedo suscribir Que debo hacer?

Ivonegzz19
Newbie
Hola hace días tenía suscripción al plan familiar premium de mi hermano, dejo de pagar y se cancelo, ahora mi hermanaaa contrato un plan y no me puedo suscribir Que debo hacer?
2018-04-28 12:39:07 AM
2018-05-04 1:37:50 AM
Alfredo
Roadie
1132 Views
3 replies
0 likes
Plan Familiar Premium

1132 Views
3 replies
0 likes

Superuser Contribution Problem with payment

Hello ! I have problem with my family subscription. I've had it for 1 month and in a day, when my subscription was ending, the payment failed cause of limits on my credit card. I've unlocked it and the payment isn't still working. I've tried everythi...

paolo7770
Newbie
Hello ! I have problem with my family subscription. I've had it for 1 month and in a day, when my subscription was ending, the payment failed cause of limits on my credit card. I've unlocked it and&n...
2018-04-28 8:57:18 PM
2018-05-04 1:24:56 AM
Alfredo
Roadie
369 Views
3 replies
0 likes

369 Views
3 replies
0 likes

AddedPremium but it does not work

I added premium to my account through my wireless provider and I am still unable to use the app. It will not let me selct any of my songs or shuffle them or anything. How long does it take to get it activated and working?

Karen4321
Newbie
I added premium to my account through my wireless provider and I am still unable to use the app. It will not let me selct any of my songs or shuffle them or anything. How long does it take to get it ...
2018-05-03 4:57:01 PM
2018-05-03 8:12:49 PM
Luke
Spotify Star
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

cancel premium

I tried to cancel premium a while ago and im still being charged for it now

khianmistry
Newbie
I tried to cancel premium a while ago and im still being charged for it now
2018-05-03 5:27:15 PM
2018-05-03 8:11:57 PM
Luke
Spotify Star
201 Views
1 replies
0 likes

201 Views
1 replies
0 likes

Premium for Student SheerID Verification not processed but account was charged

Hello. I applied for the Student Discount and my account was charged. Upon verification with SheerID and uploading all necessary documents to prove my enrollment as a student in a listed university, SheerID redirected me to a SheerID log-in site whic...

karlakat
Newbie
Hello. I applied for the Student Discount and my account was charged. Upon verification with SheerID and uploading all necessary documents to prove my enrollment as a student in a listed university, ...
2018-04-30 11:22:01 AM
2018-05-03 6:54:06 PM
Vm25
Regular
1070 Views
4 replies
0 likes

1070 Views
4 replies
0 likes

Superuser Contribution Payment charged twice

When I first subscribed, I had chosen to make monthly payments but due to a problem with my first registered card I have a made a full payment for one year with another one. I can see the payment in my account but I am still being charged on monthly ...

n_oncel
Newbie
When I first subscribed, I had chosen to make monthly payments but due to a problem with my first registered card I have a made a full payment for one year with another one. I can see the payment in ...
2018-04-29 8:34:31 PM
2018-05-03 6:31:38 PM
Melody
Spotify
472 Views
6 replies
0 likes

472 Views
6 replies
0 likes

Starbucks Spotify for Partners not working

I have been using this link: https://partner-provisioning.spotify.com/starbucks/register/and filling out the correct information to get my account linked to a premium membership. All it keeps saying when I fill it out, no matter where or when (I have...

JH08
Casual Listener
I have been using this link: https://partner-provisioning.spotify.com/starbucks/register/ and filling out the correct information to get my account linked to a premium membership. All it keeps ...
2018-05-02 8:38:47 PM
2018-05-03 5:54:18 PM
JH08
Casual Listener
533 Views
3 replies
0 likes

533 Views
3 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts