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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184669 Views
  • 116 replies
  • 12 likes
  • 184669 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20987 Views
  • 28 replies
  • 4 likes
  • 20987 Views
  • 28 replies
  • 4 likes

Superuser Contribution Adres premium family

Ik heb sinds kort premium family, echter heb ik nooit mijn eigen adres moeten invullen. Nu wil ik graag mijn vriendinnen uitnodigen (waar ik mee samenwoon), maar ik ben bang dat het misgaat en er bij mij wellicht nog een oud adres in het account staa...

  • Newbie
  • Ik heb sinds kort premium family, echter heb ik nooit mijn eigen adres moeten invullen. Nu wil ik graag mijn vriendinnen uitnodigen (waar ik mee samenwoon), maar ik ben bang dat het misgaat en er bij...
  • Alfredo
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Erro no premium

Fiz o cadastro da conta premium por R$1,99 no dia de ontem e fui cobrado duas vezes e nao foi liberado minha conta premium. Preciso de soluções.

  • Newbie
  • Fiz o cadastro da conta premium por R$1,99 no dia de ontem e fui cobrado duas vezes e nao foi liberado minha conta premium.   Preciso de soluções.
  • Bittencourt
  • Spotify Star
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Can't Buy Premium

I deleted my old account and made a new one with the same email. When I try to buy premium, system gets money from my card and returning it back. I can't buy premium.

  • Visitor
  • I deleted my old account and made a new one with the same email. When I try to buy premium, system gets money from my card and returning it back. I can't buy premium.
  • Maxim
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Switching family plans

I belong to a family plan right now and want to switch to another one. If I get removed from the owner of one of the plans, what happens to my current account? Do I lose everything?

  • Casual Listener
  • I belong to a family plan right now and want to switch to another one. If I get removed from the owner of one of the plans, what happens to my current account? Do I lose everything?
  • Bethany_Dawn
  • Community Legend
  • 657 Views
  • 3 replies
  • 0 likes
  • 657 Views
  • 3 replies
  • 0 likes

Nicht alle Zahlungsmethoden werden angezeigt

Hallo,ich hab folgendes Problem: Ich wollte mir Premium über mein Mobilgerät (Handy) kaufen (also mit mein Guthaben), aber es stand kein "Zahlen über Mobilgerät". ich hab alles versucht, ich hab sogar mein acc gelöscht und neu hergestellt.

  • Visitor
  • Hallo, ich hab folgendes Problem: Ich wollte mir Premium über mein Mobilgerät (Handy) kaufen (also mit mein Guthaben), aber es stand kein "Zahlen über Mobilgerät". ich hab alles versucht, ich hab so...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Premium subscription

Why did my premium subscription terminate on its own? I just went online and found that I had been logged out and that my subscription had turned to FREE on its own. I don't have my old payment information.. so can I get my premium account back again...

  • Casual Listener
  • Why did my premium subscription terminate on its own? I just went online and found that I had been logged out and that my subscription had turned to FREE on its own. I don't have my old payment infor...
  • Maxim
  • Spotify Star
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

spotify premium offline

I want to know why I can not search for songs while I'm offline. I pay for this system and I want to listen to songs offline without downloading them, just searching for them.

  • Casual Listener
  • I want to know why I can not search for songs while I'm offline. I pay for this system and I want to listen to songs offline without downloading them, just searching for them.
  • Loxer
  • Community Legend
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Subscription expiration

I received an email that my subscription will be expiring soon, but upon checking my mobile carrier, it says that expiration will be on 2019. Should I still resubscribe?? Thanks

  • Newbie
  • I received an email that my subscription will be expiring soon, but upon checking my mobile carrier, it says that expiration will be on 2019.   Should I still resubscribe?? Thanks
  • Nimrodg
  • Music Fan
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Premium offer - discrepancy in offer price

Hi, I wanted to subscribe to Premium offer for £0.99 for the first 3 months. When I was redirected to paying site it shows £9.99 for 3 months. Did anyone had similar issue? Appreciate any advise how to get what Spotify actually offers.thanks Anna

  • Casual Listener
  • Hi,  I wanted to subscribe to Premium offer for £0.99 for the first 3 months. When I was redirected to paying site it shows £9.99 for 3 months. Did anyone had similar issue? Appreciate any advi...
  • Annie88
  • Casual Listener
  • 532 Views
  • 6 replies
  • 0 likes
  • 532 Views
  • 6 replies
  • 0 likes

Can't get Premium with Paypal

I've beed tried to get premium with paypal.I linked Deutsche Bank account, and filled money, but I can't get next process.How can I solve this problem?Of coures, paying credit card is more easy, but my card is issued at South KoreaTherefore, I can't ...

  • Casual Listener
  • I've beed tried to get premium with paypal. I linked Deutsche Bank account, and filled money, but I can't get next process. How can I solve this problem? Of coures, paying credit card is more easy...
  • yoonjae0101
  • Casual Listener
  • 558 Views
  • 6 replies
  • 0 likes
  • 558 Views
  • 6 replies
  • 0 likes

Familiar plan time

Good, I just made a family plan and I made a payment for 12 months. When I see the subscription in my account, it states that it will be renewed on 01/17/2019, however, having paid 12 months it should be until 05/19/2019. What is the reason for this ...

Inkedfactura paypal_LI.jpg suscripscion.jpg
  • Newbie
  • Good, I just made a family plan and I made a payment for 12 months. When I see the subscription in my account, it states that it will be renewed on 01/17/2019, however, having paid 12 months it shoul...
  • imattolo
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Premium wrong email

I just signed up for premium under a fake email on accident...I logged out of the account without knowing what the email was...so now I can't log in to cancel it and my credit card info is linked to that email...HELP PLEASE

  • Visitor
  • I just signed up for premium under a fake email on accident...I logged out of the account without knowing what the email was...so now I can't log in to cancel it and my credit card info is linked to ...
  • imattolo
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Solved!! Do I have to wait for Family deregistration to register again?

Hi there, I canceled my Family subscription thinking this could take effect immediately, and then subscribe back with a proper, French credit card - last time, I renewed my subscription with my Revolut credit card, not anticipating this would change ...

  • Newbie
  • Hi there,   I canceled my Family subscription thinking this could take effect immediately, and then subscribe back with a proper, French credit card - last time, I renewed my subscription with...
  • Maxim
  • Spotify Star
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes

Money are gone and I still dont have premium

Hi there, I changed spotify premium to student premium, I am paying spotify to my brother and he is a student. Money was already paid and nothing happend. Is there any delay or what is wrong?

  • Newbie
  • Hi there, I changed spotify premium to student premium, I am paying spotify to my brother and he is a student. Money was already paid and nothing happend. Is there any delay or what is wrong? 
  • Mitchel98047
  • Newbie
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

"₱9 Spotify Premium for 3 Months"

I thought trying this "₱9 Spotify Premium for 3 Months" will literally get me Premium for 3 months but after availing it, I am still not in Premium. There's still ads, there's still no freedom to play specifically my intended track to play, I still c...

  • Newbie
  • I thought trying this "₱9 Spotify Premium for 3 Months" will literally get me Premium for 3 months but after availing it, I am still not in Premium. There's still ads, there's still no freedom to pla...
  • Din6
  • Newbie
  • 994 Views
  • 2 replies
  • 1 likes
  • 994 Views
  • 2 replies
  • 1 likes

play at public place

Hello,I am about to raise a small restaurant and like to use spotify music.Do i need extra licence?Best regards,Dave.from Israel.

  • Casual Listener
  • Hello, I am about to raise a small restaurant and like to use spotify music.Do i need extra licence? Best regards, Dave. from Israel.
  • Dudii
  • Newbie
  • 773 Views
  • 3 replies
  • 0 likes
  • 773 Views
  • 3 replies
  • 0 likes

Solved!! Can i use my spotify premium in india?

I used to live in Philippines and recently moved to india. I found out that free version of spotify doesnt work in india. But If i subscribe to spotify premium, will it be working in india??.Thanks!

  • Casual Listener
  • I used to live in Philippines and recently moved to india. I found out that free version of spotify doesnt work in india. But If i subscribe to spotify premium, will it be working in india??. Thanks...
  • Loxer
  • Community Legend
  • 3002 Views
  • 5 replies
  • 0 likes
  • 3002 Views
  • 5 replies
  • 0 likes

paying with paypal

I want to pay with my fathers paypal, but is doesn't seem to work.Or does the e-mail that I use for spotify need to be the same e-mail for Paypal?

  • Newbie
  • I want to pay with my fathers paypal, but is doesn't seem to work. Or does the e-mail that I use for spotify need to be the same e-mail for Paypal?
  • Maxim
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Refund

I canceled my spotify and I still got charged to my credit card I need a refund

  • Newbie
  • I canceled my spotify and I still got charged to my credit card I need a refund 
  • Maxim
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

18App

Hello, I am Italian and I can pay spotify with my 18App. The problem is that I can't take advantage of 3 months offer. How can I get the offer by paying with 18App?

  • Newbie
  • Hello, I am Italian and I can pay spotify with my 18App. The problem is that I can't take advantage of 3 months offer. How can I get the offer by paying with 18App?
  • Maxim
  • Spotify Star
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes