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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12478 Views
  • 24 replies
  • 2 likes
  • 12478 Views
  • 24 replies
  • 2 likes

Superuser Contribution unable to activate postpaid plan premium subscription

Hi, I'm trying to activate the premium subscription included in my postpaid plan, but it keeps on telling me to activate later? i have already reached out to my subscriber and they told me to reach out to spotify for help. i've tried logging in and o...

  • Newbie
  • Hi,   I'm trying to activate the premium subscription included in my postpaid plan, but it keeps on telling me to activate later? i have already reached out to my subscriber and they told me t...
  • SergioDavid
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charging on family account

For some reason I don't know I've been charged twice for the family suscription. I think my account could be duplicated. How can I manage to solve this issue?

  • Newbie
  • For some reason I don't know I've been charged twice for the family suscription. I think my account could be duplicated. How can I manage to solve this issue?
  • SergioDavid
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for the 7 days Premium, and I got an email saying that I paid for the 3 Months Premium

I'm from the Philippines, and I paid P49 for the 7 days of Spotify Premium. I recieved an email about my reciept, but I also recieved another email saying that I purchased the P129 for 3 months of Spotify Premium when I didn't. What should I do??

  • Newbie
  • I'm from the Philippines, and I paid P49 for the 7 days of Spotify Premium. I recieved an email about my reciept, but I also recieved another email saying that I purchased the P129 for 3 months of Sp...
  • SergioDavid
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Premium subscription cancelled?

I found out today that I didn't have a premium account anymore, while I didn't unsubscribe anything. How is this possible?

  • Visitor
  • I found out today that I didn't have a premium account anymore, while I didn't unsubscribe anything. How is this possible?
  • Tom
  • Community Legend
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Solved!! Currently living in Argentina, but want to pay for family premium with an American card

Hey fellas, I wanted to ask if it's possible to pay for family premium with my card with my American account, so I can share with my wife and several friends (who also have American accounts), but while living in Argentina. My primary account is set ...

  • Casual Listener
  • Hey fellas, I wanted to ask if it's possible to pay for family premium with my card with my American account, so I can share with my wife and several friends (who also have American accounts), but wh...
  • Tom
  • Community Legend
  • 4831 Views
  • 2 replies
  • 0 likes
  • 4831 Views
  • 2 replies
  • 0 likes

Missing invoices 2017 - from premium to free

Dear Spotify, Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, I don't see any from 2016/2017/2018. Where are these missing...

  • Casual Listener
  • Dear Spotify,   Sometime ago (I believe around february) I changed my account from a premium to a free subscription. I seem to still be paying for a premium account. When I check my invoices, ...
  • Tom
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Premium

Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one with addresses filled so that my family member can als...

  • Newbie
  • Ive just upgraded to Premium Family, but didnt realise that i needed to have filled in my address so that the family members can enjoy premium, I now have to cancel my account and ceate a new one wit...
  • Tom
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

subscriptions

Hi; I have 4 invoices (4x99 SEK) that goes to my mastercard every month. I have changed to family membership instead. How do I get rid of all the links to my mastercard, where I can only see one attached invoice (99 SEK) to my account. Do each indivi...

  • Newbie
  • Hi;   I have 4 invoices (4x99 SEK) that goes to my mastercard every month. I have changed to family membership instead. How do I get rid of all the links to my mastercard, where I can only see...
  • Tom
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Gift e-card

I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan? Please advise.

  • Roadie
  • I live in the USA. Can I buy an Spotify e-gift card for someone who lives in Japan? Will they will be able to redeem it and use it in Japan?   Please advise.
  • 2triky
  • Roadie
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

CAN I RECOVER MY FREE MUSIC ONCE I PAY FOR A SUBSCRIPTION

My trial period ended and my music is gone can I recover that once I pay for subscription???

  • Newbie
  • My trial period ended and my music is gone can I recover that once I pay for subscription???
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Change country payments

Hi, I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countries...Thank you

  • Newbie
  • Hi,  I would lie to change my payments settings for Icelandic card from Czech card, but for change payments settings, I have to change country, but it's not working, I cant open offer of countr...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Didn't finish paying but sill took money

I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium either way.

  • Newbie
  • I thought the student discount is going to apply to high schools too so I tried but didn't finish with the SheerID, when I cancelled the payment it still charged my money twice, and got no premium ei...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Premium Student

Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money..

  • Newbie
  • Hi ım buying spotify premium student but Im not university Im cancelled buying but my money is gone. pls how to fix ? Give me my money.. 
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 1 likes
  • 268 Views
  • 1 replies
  • 1 likes

I went for a free month trial and they still charged me the student price I’m losing a month free

I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help

  • Casual Listener
  • I wanted the free month and put all my information, Spotify not only didn’t gave  me the free month but instead they charged me the student price help
  • Maxim
  • Spotify Star
  • 940 Views
  • 1 replies
  • 0 likes
  • Free
    month
    Premium
    Student
  • 940 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobra en dolares en vez de pesos argentinos

La publicidad muestra que cobra en pesos argentinos pero me vino en dólares! Que puedo hacer? Gracias

  • Newbie
  • La publicidad muestra que cobra en pesos argentinos pero me vino en dólares! Que puedo hacer? Gracias
  • delicia51
  • Newbie
  • 4364 Views
  • 2 replies
  • 3 likes
  • 4364 Views
  • 2 replies
  • 3 likes

Can you pay the student price with a direct bank account number?

I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If there is any other way to pay my bill than using a ca...

  • Newbie
  • I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If th...
  • Keanu_C
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Added Hulu to Spotify Premium Subscription, but cannot use Hulu giftcard

Hi, I received a Hulu gift card and tired to redeem it on Hulu. I keep getting the error shown in attachment. "Sorry, we encountered an error. Please try again later." Is there a fix or a work around available for me to use this and still redeem it? ...

  • Newbie
  • Hi,   I received a Hulu gift card and tired to redeem it on Hulu. I keep getting the error shown in attachment. "Sorry, we encountered an error. Please try again later."   Is there a fi...
  • Keanu_C
  • Community Legend
  • 924 Views
  • 1 replies
  • 0 likes
  • 924 Views
  • 1 replies
  • 0 likes

Solved!! Wrongly Charged for Spotify Premium.

Hello,So, I believe I have been wrongly charged for Spotify premium.I went onto the student Spotify premium offer simply to see if I was eligible for a student discount, but soon realised that I was not as am still in high school. I was forced to giv...

  • Casual Listener
  • Hello, So, I believe I have been wrongly charged for Spotify premium. I went onto the student Spotify premium offer simply to see if I was eligible for a student discount, but soon realised that I ...
  • riamk25
  • Casual Listener
  • 715 Views
  • 4 replies
  • 0 likes
  • 715 Views
  • 4 replies
  • 0 likes

DESCONTOU DUAS VEZES SEM EU USAR

DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUMCOMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!

  • Casual Listener
  • DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUM COMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!
  • Bittencourt
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

assinatura estudante

fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?

  • Newbie
  • fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?
  • Bittencourt
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes