Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
192065 Views
121 replies
12 likes
- 192065 Views
- 121 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21945 Views
28 replies
4 likes
- 21945 Views
- 28 replies
- 4 likes
Problem with payment in account
Hello, i'm from argentina, i'll try my best with english languaje. Some months ago, the sister of my partner, borrow his credit card to make an account, but she lose her phone and her account and she don't remember her mail or password. The problem i...
Hello, i'm from argentina, i'll try my best with english languaje. Some months ago, the sister of my partner, borrow his credit card to make an account, but she lose her phone and her account and she...
Spotify Star
214 Views
1 replies
0 likes
- 214 Views
- 1 replies
- 0 likes
Premium
I just reset my phone and redownloaded spotify, I loaded in and it is showing I don't have premium, so I went online and checked my account info and it still shows I have premium. Anybody have the but or know how to fix it?
I just reset my phone and redownloaded spotify, I loaded in and it is showing I don't have premium, so I went online and checked my account info and it still shows I have premium. Anybody have the bu...
Spotify Star
170 Views
1 replies
0 likes
- 170 Views
- 1 replies
- 0 likes
Solved!! Delete Premium amd resubscribe again
Hi Folks When I was travelling in Australia I created a spotify account. Now back in Switzerland I wanted to change my payment and the country, but it didn't work!My question is now.. Do I loose my own playlists and all my saved playlists if I unsubs...
Hi Folks When I was travelling in Australia I created a spotify account. Now back in Switzerland I wanted to change my payment and the country, but it didn't work! My question is now.. Do I...
Spotify Star
288 Views
1 replies
0 likes
- 288 Views
- 1 replies
- 0 likes
Spotify Premium 3 Months
Hello, I have a Code and now I want to buy the offer 'Spotify 3 months for 0.99€'. But when I go to Spotify/redeem, I only get 1 month for 10€. How can I redeem my code?
Hello, I have a Code and now I want to buy the offer 'Spotify 3 months for 0.99€'. But when I go to Spotify/redeem, I only get 1 month for 10€. How can I redeem my code?
Spotify Star
296 Views
1 replies
0 likes
- 296 Views
- 1 replies
- 0 likes
Premium funktioniert nicht
Ich habe gerade eben meinen Gutscheincode eingelöst, ich habe das Premium aber trotzdem nicht! Ich dann keine Musik offline hören und auch keine Playlists herunterladen...
Ich habe gerade eben meinen Gutscheincode eingelöst, ich habe das Premium aber trotzdem nicht! Ich dann keine Musik offline hören und auch keine Playlists herunterladen...
Spotify Star
199 Views
1 replies
0 likes
- 199 Views
- 1 replies
- 0 likes
Infinite Loop Buying 0.99 ct
Every time I try to buy the 3-months 0.99 EUR I'm getting redirected to Paypal and after that I'm getting redirected to Spotify so I can reenter my data for Paypal just to get redirected to Spotify and so on. Broken HTML Link?
Every time I try to buy the 3-months 0.99 EUR I'm getting redirected to Paypal and after that I'm getting redirected to Spotify so I can reenter my data for Paypal just to get redirected to Spotify a...
Spotify Star
182 Views
1 replies
0 likes
- 182 Views
- 1 replies
- 0 likes
Me cobraron doble
Buenas tardes, acabo de hacer el pago y me descontaron doble pago y me aparece que tengo que pagar el mes que entra, como puedo solucionar esto?
Buenas tardes, acabo de hacer el pago y me descontaron doble pago y me aparece que tengo que pagar el mes que entra, como puedo solucionar esto?
Newbie
185 Views
1 replies
0 likes
- 185 Views
- 1 replies
- 0 likes
Testar premium grátis
Me ofereceram premium grátis por 30 dias e só funcionou uma semana. Não deu tempo de testar direito antes de assinar. Gostaria de saber se existe a possibilidade de testar realmente por 30 dias.
Me ofereceram premium grátis por 30 dias e só funcionou uma semana. Não deu tempo de testar direito antes de assinar. Gostaria de saber se existe a possibilidade de testar realmente por 30 dias.
Spotify Star
317 Views
1 replies
0 likes
- 317 Views
- 1 replies
- 0 likes
Hello, my membership did not come to my account.
TRMerhabalar, Spotify ile 99 kuruşa 3 aylık kampanyasından yararlanacaktım. her şeyi yaptım karttan parayı çekti lakin hala üyeliğim gelmedi ?ENHi, I was going to take advantage of the Spotify 0.99 Cent campaign for 3 months. I did everything I took ...
TR Merhabalar, Spotify ile 99 kuruşa 3 aylık kampanyasından yararlanacaktım. her şeyi yaptım karttan parayı çekti lakin hala üyeliğim gelmedi ? EN Hi, I was going to take advantage of the Spotify ...
Casual Listener
288 Views
1 replies
0 likes
- 288 Views
- 1 replies
- 0 likes
Forget the email that I used to subscribe
Hi Spotify, I would like to ask help from you. I forgot the email address and password that I used to subscribe my account, there's no way to retrieve it because I forgot the informations I filed in. I don't like to subscribe anymore but It is debit ...
Hi Spotify, I would like to ask help from you. I forgot the email address and password that I used to subscribe my account, there's no way to retrieve it because I forgot the informations I filed in....
Newbie
330 Views
2 replies
0 likes
- 330 Views
- 2 replies
- 0 likes
Solved!! can i use the 3 months for 0.99 euro and the student discount after that?
question is in the title, but here it is:can I do 3 months for 0,99 euros and apply 12 months student discount when the 3 months have passed, so 15 months total for about 61 euros?I have never had premium.gr. Jimmy
question is in the title, but here it is: can I do 3 months for 0,99 euros and apply 12 months student discount when the 3 months have passed, so 15 months total for about 61 euros? I have never ha...
Community Legend
662 Views
1 replies
0 likes
- 662 Views
- 1 replies
- 0 likes
HELP
K I can’t get signed up for premium and this is driving me insane , it says I have an account but I’ve never signed up for premium and it’s not even letting me , all the pages say it works but when I open the app it doesn’t let me skip or select it s...
K I can’t get signed up for premium and this is driving me insane , it says I have an account but I’ve never signed up for premium and it’s not even letting me , all the pages say it works but when I...
Community Legend
317 Views
1 replies
0 likes
- 317 Views
- 1 replies
- 0 likes
What happen to my premium subscription
Hi.. I need your help.. I felt snatched.. I subscribe to premium and payment was taken off my mobile but im getting error that im just using spotify free.. What happen to my payment??
Hi.. I need your help.. I felt snatched.. I subscribe to premium and payment was taken off my mobile but im getting error that im just using spotify free.. What happen to my payment??
Community Legend
255 Views
1 replies
0 likes
- 255 Views
- 1 replies
- 0 likes
Superuser Contribution Why can’t I pay with o2?
I’ve tried subscribing to premium but it is no longer giving me the option to add it to my phone bill. It’s only showing credit card and PayPal. Is this happening to anyone else?
I’ve tried subscribing to premium but it is no longer giving me the option to add it to my phone bill. It’s only showing credit card and PayPal. Is this happening to anyone else?
Casual Listener
882 Views
2 replies
1 likes
- 882 Views
- 2 replies
- 1 likes
Superuser Contribution Add support for Google ChromeCast
can't subscribe on premium! Pls help
can't subscribe on premium! Pls help
Not applicable
277 Views
2 replies
0 likes
- 277 Views
- 2 replies
- 0 likes
Superuser Contribution Changing premium plans and losing offline music
Hello, I am subscribed to Spotify Premium with Vodafone X. As I am travelling from the 21st of May, I will be cancelling this subscription and instead would like to subscribe to the Spotify student plan, which I will only be able to do when my Vodafo...
Hello, I am subscribed to Spotify Premium with Vodafone X. As I am travelling from the 21st of May, I will be cancelling this subscription and instead would like to subscribe to the Spotify ...
Roadie
216 Views
1 replies
0 likes
- 216 Views
- 1 replies
- 0 likes
Superuser Contribution Necesito eliminar mi targeta de debito
actualmente soy premium pero ya deseo eliminar mi targeta, para que ya no me cobren, pero no se como hacerlo ayuda por favor
actualmente soy premium pero ya deseo eliminar mi targeta, para que ya no me cobren, pero no se como hacerlo ayuda por favor
Roadie
237 Views
1 replies
0 likes
- 237 Views
- 1 replies
- 0 likes
Superuser Contribution Öğrenci indirimi 2 kez ödeme istenmesi
Öğrenci olarak ödeme yaptım ve hesabımdan 7 TL çekildi. Sheerid tarafindan dogrulama yapildi ve gelen epostaya tikladigim zaman tekrar odeme sayfasina yonlendiriyor. Neden iki kere ödeme yapmamiz gerekiyor ? Bi çözüm bekliyorum.
Öğrenci olarak ödeme yaptım ve hesabımdan 7 TL çekildi. Sheerid tarafindan dogrulama yapildi ve gelen epostaya tikladigim zaman tekrar odeme sayfasina yonlendiriyor. Neden iki kere ödeme ya...
Roadie
301 Views
1 replies
0 likes
Ciftodeme
- 301 Views
- 1 replies
- 0 likes
Just paid premium and nothing happened
Hey! All charges were paid but my account is still free and not premium. What I have to do to get that one?
Hey! All charges were paid but my account is still free and not premium. What I have to do to get that one?
Community Legend
186 Views
1 replies
0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution free trial only 7 days instead of 30
I already had to put in all of my payment info for the 30 day trial. I did it on my PC . however it says that I only got a 7 day free trial.
I already had to put in all of my payment info for the 30 day trial. I did it on my PC . however it says that I only got a 7 day free trial.
Roadie
210 Views
1 replies
0 likes
- 210 Views
- 1 replies
- 0 likes