Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11436 Views
  • 24 replies
  • 2 likes
  • 11436 Views
  • 24 replies
  • 2 likes

Superuser Contribution Getting premium via globe mobile (Philippines)

How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!

  • Newbie
  • How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!
  • Alfredo
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free trial Renew date changed

I started the 3 months free trial and it told me I would be charged April 11th, 2018.I got on to check it and it changed to November 4th, 2018

  • Newbie
  • I started the 3 months free trial and it told me I would be charged April 11th, 2018. I got on to check it and it changed to November 4th, 2018 
  • Alfredo
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cobro doble premium estudiante

Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro. Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero. Mi correo sergiio.r15@gmail.com o sergiio.r15@hotmail.com. En...

  • Casual Listener
  • Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro.  Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero.&nbsp...
  • D1075
  • Casual Listener
  • 2254 Views
  • 8 replies
  • 1 likes
  • 2254 Views
  • 8 replies
  • 1 likes

Superuser Contribution Offline Mode Download Limit

Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to save as many songs as you like!

  • Newbie
  • Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to...
  • Alfredo
  • Roadie
  • 322 Views
  • 1 replies
  • 1 likes
  • 322 Views
  • 1 replies
  • 1 likes

Superuser Contribution Still being charged by Rogers. (cell provider)

Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we're still getting the monthly charge. On this last ...

  • Newbie
  • Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we...
  • Alfredo
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone free premium Spotify not working

Hi,i recently got a new contract with Vodafone where I get free premium Spotify for 12 months. I linked my old Spotify account (annahenriques) to my Vodafone contract but my Spotify is still the free version with adds. How do I get it to the premium ...

  • Newbie
  • Hi, i recently got a new contract with Vodafone where I get free premium Spotify for 12 months. I linked my old Spotify account (annahenriques) to my Vodafone contract but my Spotify is still the fr...
  • Alfredo
  • Roadie
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan in Turkey

Hello, my husband sent me an invitation for family plan I accepted it in my email but it does not allow me join to the plan. Could you please help?

  • Newbie
  • Hello,   my husband sent me an invitation for family plan I accepted it in my email but it does not allow me join to the plan. Could you please help?
  • Alfredo
  • Roadie
  • 867 Views
  • 1 replies
  • 0 likes
  • 867 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment premium issue

Hello. My card expired this weekend and I added a new one in the app at saturday and paid for a whole year, thought everything was ok. When I opened Spotify today it says I have to update payment to continue listening. Did that saturday and my accoun...

  • Newbie
  • Hello. My card expired this weekend and I added a new one in the app at saturday and paid for a whole year, thought everything was ok. When I opened Spotify today it says I have to update payment to ...
  • Alfredo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prerium charges every month

Suppose to be: you should pay 139 pesos for 3 months but what happened to me, I already paid for 3 months last month and they charge me this month for another 3 months. Please help me. Thanks

  • Newbie
  • Suppose to be: you should pay  139 pesos for  3 months but what happened to me, I already paid for 3 months last month and they charge me this month for another 3 months. Please help me. Th...
  • Alfredo
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution De premium a familiar sin mi consentimiento

Hoy he descubierto que me han cambiado el plan de premium a familiar sin haberlo solicitado. Y me han cobrado 15 euros en lugar de 10. ¿Por qué han hecho esto?

  • Newbie
  • Hoy he descubierto que me han cambiado el plan de premium a familiar sin haberlo solicitado. Y me han cobrado 15 euros en lugar de 10. ¿Por qué han hecho esto?
  • Alfredo
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Invalid Credit card

spotify is telling me that my card is invalid when I've typed in every single number right and my card is actully valid?

  • Newbie
  • spotify is telling me that my card is invalid when I've typed in every single number right and my card is actully valid? 
  • Simeon_
  • Regular
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Already a Hulu Subscriber

How do I take advantage of this Hulu partnership if I've been a subscriber on Hulu for years? How much does it cost? I don't need a trial membership, but I would love to bundle the cost of Spotify and Hulu.

  • Newbie
  • How do I take advantage of this Hulu partnership if I've been a subscriber on Hulu for years? How much does it cost? I don't need a trial membership, but I would love to bundle the cost of Spoti...
  • zerogpain
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Prélèvements abusifs

Bonjour, Je viens de remarquer que le prélèvement de 9,99€ mensuels de Spotify a continué alors que je ne bénéficiais plus de l'abonnement Premium. Sur le site Spotify, mes prélèvements sont censés avoir cessé sur la période d'aout 2016 à Janvier 201...

  • Casual Listener
  • ...énéficiais alors plus de l'abonnement Premium, mes playlists étant toutes coupées par la publicité. Je n'ai demandé un renouvellement de mon abonnement que début février 2017... Merci donc de me contacter d...
  • PasContentDuTou
  • Newbie
  • 1315 Views
  • 6 replies
  • 0 likes
  • 1315 Views
  • 6 replies
  • 0 likes

Pagamento confirmado, mais plano não liberado.

Realizei o pagamento do plano premium universitário, pagamento foi debitado no cartão, mais não aparece a adesão do plano pra mim.

  • Casual Listener
  • Realizei o pagamento do plano premium universitário, pagamento foi debitado no cartão, mais não aparece a adesão do plano pra mim.
  • Bittencourt
  • Spotify Star
  • 267 Views
  • 5 replies
  • 0 likes
  • 267 Views
  • 5 replies
  • 0 likes

Premium pago e nao recebi

Ontem a noite fiz o pagamento do meu spotify premium universitário, ja está debitado do meu cartão mas continua dizendo que nao está ativado o premium

  • Casual Listener
  • Ontem a noite fiz o pagamento do meu spotify premium universitário, ja está debitado do meu cartão mas continua dizendo que nao está ativado o premium
  • Bittencourt
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAMENTO PAYPAL NON FUNZIONA

Ciao a tutti,Sono oramai giorni che provo a pagare l'abbonamento a premium via paypal ma, ogni volta che do la conferma, mi rigetta alla pagina iniziale di spotify.Ho avuto Premium per parecchi mesi e l'ho annullato per qualche tempo per poi pentirme...

  • Newbie
  • Ciao a tutti, Sono oramai giorni che provo a pagare l'abbonamento a premium via paypal ma, ogni volta che do la conferma, mi rigetta alla pagina iniziale di spotify. Ho avuto Premium per parecchi m...
  • SergioDavid
  • Roadie
  • 562 Views
  • 1 replies
  • 1 likes
  • 562 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cambio de 3 meses Premium a Familia Spotify

Hola, lo que pasa es que compre una tarjeta de regalo de 3 meses de premium y por error al querer cambiar mi cuenta a una Familiar compre el paquete de $149.00 mi duda es ¿Qué pasará con los 3 meses que había comprado anteriormente? ¿Qué puedo hacer?

  • Newbie
  • Hola, lo que pasa es que compre una tarjeta de regalo de 3 meses de premium y por error al querer cambiar mi cuenta a una Familiar compre el paquete de $149.00 mi duda es ¿Qué pasará con los 3 meses ...
  • SergioDavid
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay but I could not get the premium

hi , I am from turkey , I pay for student premium but while i am paying that , I disconnected therefore I can not get the premium but in the other hand the system take my money . can someone help me ? merhabalar , öğrenci premium için ödeme yaparken ...

  • Newbie
  • hi , I am from turkey ,  I pay for student premium but while i am paying that , I  disconnected therefore I can not get the premium but in the other hand the system take my money . can some...
  • SergioDavid
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subcscription Transfer

I just recently mistakenly renewed my Premium subscription to my other account instead of this account . How do I switch the Premium subcscription as I have all my playlists organized in the account ? Please help.

  • Newbie
  • I just recently mistakenly renewed my Premium subscription to my other account instead of this account . How do I switch the Premium subcscription as I have all my playlists organized in the account ...
  • SergioDavid
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes