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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • IsabelaSantos
  • Casual Listener
  • 149159 Views
  • 100 replies
  • 12 likes
  • 149159 Views
  • 100 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17115 Views
  • 27 replies
  • 4 likes
  • 17115 Views
  • 27 replies
  • 4 likes

How do I contact Spotify about my subscription?

I was charged for Premium but I cancelled my autopay. Is there a way to be refunded? I also want to change to a Student Premium account.

  • Casual Listener
  • I was charged for Premium but I cancelled my autopay. Is there a way to be refunded?   I also want to change to a Student Premium account.
  • Noah
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

How can I get invoice

Hi, i need an invoice for my company with your VAT number, how can i get it? i know this page: https://www.spotify.com/pl/account/subscription/receipt/ no solutions here.

  • Newbie
  • Hi,  i need an invoice for my company with your VAT number, how can i get it?    i know this page:  https://www.spotify.com/pl/account/subscription/receipt/  no solution...
  • Noah
  • Spotify Star
  • 769 Views
  • 1 replies
  • 0 likes
  • 769 Views
  • 1 replies
  • 0 likes

Spotify Premium não liberou

Efetuei o pagamento do Spotify Premium para estudantes, já foi debitado do cartão de crédito e a SheerID já confirmou a identidade de estudante, no entanto não liberou minha conta Premium já tem mais de 24 hrs da liberação da ID e ainda consta como c...

  • Newbie
  • Efetuei o pagamento do Spotify Premium para estudantes, já foi debitado do cartão de crédito e a SheerID já confirmou a identidade de estudante, no entanto não liberou minha conta Premium já tem mais...
  • Bittencourt
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Carte de crédit

Salut ma carte de crédit a été débité quatre fois cela n'est pas normal comment peut on y résoudre car je suis extrêmement énerver

  • Newbie
  • Salut ma carte de crédit a été débité quatre fois cela n'est pas normal comment peut on y résoudre car je suis extrêmement énerver 
  • Roxanne7
  • Newbie
  • 573 Views
  • 4 replies
  • 0 likes
  • 573 Views
  • 4 replies
  • 0 likes

Claiming Fido promotion

Hey, I'm currently studying at UW in Canada and I signed up with Fido. Part of the deal was 6 months of Spotify premium, however, it won't let me subscribe using my credit card. When I change the region to reflect my payment method I get automaticall...

  • Newbie
  • Hey,   I'm currently studying at UW in Canada and I signed up with Fido. Part of the deal was 6 months of Spotify premium, however, it won't let me subscribe using my credit card. When I chang...
  • Bethany_Dawn
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium doesnt work with PayPal

A day ago I've tried (for the first time) to get the 30 days trial Spotify Premium.I've logged in today to realize I didn't get any of the premium features and that is my account is still FREE.This is the first time paying to Spotify with this PayPal...

  • Casual Listener
  • A day ago I've tried (for the first time) to get the 30 days trial Spotify Premium. I've logged in today to realize I didn't get any of the premium features and that is my account is still FREE. Th...
  • Luke
  • Spotify Star
  • 2272 Views
  • 5 replies
  • 0 likes
  • 2272 Views
  • 5 replies
  • 0 likes

Solved!! Fui cobrado duas vezes

Fiz o cadastro para receber desconto de estudante, onde coloquei todos os meus dados (inclusive o cartão de crédito) e imediatamente foi feita uma cobrança no valor da assinatura como estudante.Depois recebi um email de confirmação da minha solicitaç...

Captura de Tela 2018-05-02 às 13.45.28.png Captura de Tela 2018-05-02 às 13.45.49.png
  • Casual Listener
  • Fiz o cadastro para receber desconto de estudante, onde coloquei todos os meus dados (inclusive o cartão de crédito) e imediatamente foi feita uma cobrança no valor da assinatura como estudante. Dep...
  • Rodnei
  • Casual Listener
  • 693 Views
  • 2 replies
  • 0 likes
  • 693 Views
  • 2 replies
  • 0 likes

Hulu No Commericals

If I sign up for the Hulu bundle, can I then add the No Commercials option to Hulu after the trial period?

  • Newbie
  • If I sign up for the Hulu bundle, can I then add the No Commercials option to Hulu after the trial period?
  • SCARTER439
  • Newbie
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Superuser Contribution Troubles with first payment

Hi unfortunately i got some troubles, when i tried to pay the first Spotify month. I check the data, And they were fine, but after i pushed the button for create my premium account then on the screan jumps the sentence your payment had failed. Of cou...

  • Casual Listener
  • Hi unfortunately i got some troubles, when i tried to pay the first Spotify month. I check the data, And they were fine, but after i pushed the button for create my premium account then on the s...
  • Melody
  • Spotify
  • 403 Views
  • 4 replies
  • 0 likes
  • 403 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cuenta premium cancelada por spotify con vodafone

Hola, Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a contratar pero vodafone me la sigue cobrando, no entiendo nada. Ya he ...

  • Casual Listener
  • Hola,    Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a cont...
  • Melody
  • Spotify
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant pay with paypal no more

i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?

  • Casual Listener
  • i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?
  • Melody
  • Spotify
  • 641 Views
  • 5 replies
  • 0 likes
  • 641 Views
  • 5 replies
  • 0 likes

Can't purchase Spotify Premium with PayMaya

Im trying to pay for a Spotify Premium but an error occurs saying, "Payment failed. Try again, or use a different payment method." I have enough balance on my account. Please help me.

  • Visitor
  •  Im trying to pay for a Spotify Premium but an error occurs saying, "Payment failed. Try again, or use a different payment method." I have enough balance on my account. Please help me.
  • DL141
  • Newbie
  • 1564 Views
  • 3 replies
  • 0 likes
  • 1564 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancele la suscripción familiar por error.

Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar sin necesidad de volver a crearla? Me refiero a vol...

  • Newbie
  • Buenas. Cancelé la cuenta premium familiar por error y ahora cuando la quiero renovar me sale que el cobro será la cuenta premium para un solo usuario. Hay alguna forma de renovar la cuenta familiar ...
  • ZullyB
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puedo salir de un plan familiar que sigue vigente?

Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir

  • Newbie
  • Cómo puedo salir de un plan familiar, sigue vigente, pero el que la organizo, no sé acuerda de su cuenta, y no me puedo salir
  • ZullyB
  • Roadie
  • 9811 Views
  • 1 replies
  • 0 likes
  • 9811 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA PREMIUM FAMILIAR Y MIS 5 INVITADOS

TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN REVISANDO SU CORREO Y SE LES PASA CONTESTAR Y LA DA...

  • Newbie
  • TENGO A MIS 5 INVITADOS DADOS DE ALTA Y A CADA RATO LES LLEGA UNA NOTIFICACION QUE DEBEN RESPONDER SI ESTAN EN EL MISMO DOMICILIO DEL TITULAR, TODOS ESTAN EN EL MISMO DOMICILIO PERO NO SIEMPRE ESTAN ...
  • ZullyB
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Country registration

I cant change my Country in my profileim in Greece but want Germany in my profileHow Tod oder.

  • Newbie
  • I cant change my Country in my profile im in Greece but want Germany in my profile How Tod oder.
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

My Debit Card Keeps On Being Rejected

For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected. I contacted Chase and they claim nothing has been declined and Spotify claims it's a bank issue. I use the right CVV, CC#, expiration date, an...

  • Casual Listener
  • For awhile I have been trying to add my Chase debit card to pay for me account and it always gets rejected.  I contacted Chase and they claim nothing has been declined and Spotify claims it's a ...
  • maianh
  • Newbie
  • 613 Views
  • 2 replies
  • 6 likes
  • 613 Views
  • 2 replies
  • 6 likes

Solved!! 1 Year Premium not available?

I've just renewed my Spotify Premium account, but i only found 1 month renewal instead of what i was looking for; a full year for some discount. I live in Norway. Are there only 1 month renewals available? I would pay for a year but no options were g...

  • Regular
  • I've just renewed my Spotify Premium account, but i only found 1 month renewal instead of what i was looking for; a full year for some discount.   I live in Norway. Are there only 1 month rene...
  • solojim
  • Regular
  • 824 Views
  • 3 replies
  • 0 likes
  • 824 Views
  • 3 replies
  • 0 likes

Can't get premium account.

Hi All, I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication for a few times and also try to logout and login but my ...

  • Casual Listener
  • Hi All,   I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart ap...
  • Luke
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes