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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4126 Views
  • 23 replies
  • 2 likes
  • 4126 Views
  • 23 replies
  • 2 likes

My premium subscription changed back to free subscription

I didn’t log in for 30 days with my free premium spark account and now it has changed back to a free subscription? What do I do?

  • Casual Listener
  • I didn’t log in for 30 days with my free premium spark account and now it has changed back to a free subscription? What do I do?
  • Bengyi1991
  • Casual Listener
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Suscripcion

Nombre de usuariosgsiordia soy SERGIO GARCIA SIORDIARevisando la cuenta de cargos en mi tarjeta de credito encuentro que se me estan cargando a mi tarjeta de credito terminacion #7547 ($149.00) y otra trajeta terminacion #7817..(99.00).dos cobros uno...

  • Casual Listener
  • Nombre de usuario sgsiordia  soy SERGIO GARCIA SIORDIA Revisando la cuenta de cargos en mi tarjeta de credito  encuentro que se me estan cargando a mi tarjeta de credito terminacion #75...
  • Sgsiordia
  • Casual Listener
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes

Stop premium

Stop premium 

  • Newbie
  • Stop premium 
  • Rihardslicis
  • Newbie
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Cambio datos de pago en cuenta premium

Buen dia, el pasado 21 de febrero como mes a mes hacen el cargo automatico exitoso de mi cuenta familiar.Sin embargo, por tema personal hice un cambio de tarjeta de pago el dia de hoy y al realizar el procedimiento, me hizo un cobro de $ 99.00 en la ...

  • Newbie
  • Buen dia, el pasado 21 de febrero como mes a mes hacen el cargo automatico exitoso de mi cuenta familiar. Sin embargo, por tema personal hice un cambio de tarjeta de pago el dia de hoy y al realizar...
  • 230 Views
  • 0 replies
  • 1 likes
  • 230 Views
  • 0 replies
  • 1 likes

Premium subscription paying with VISA not working

Hello everyone! I have a problem when trying to my subscriptions both student or premium. The card details just dont show and keep refreshing for ages. I'm been trying everything since last week. Anyone with the same problem?

  • Casual Listener
  • Hello everyone! I have a problem when trying to my subscriptions both student or premium. The card details just dont show and keep refreshing for ages. I'm been trying everything since last week. Any...
  • fabianamarote
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

songs are being removed from my playlist

songs are being removed from my playlist and I don't know why ?

  • Casual Listener
  • songs are being removed from my playlist and I don't know why ?
  • angus1943
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

I can't access to Spotify Premium

I have a family plan and I can't stay in It 

  • Casual Listener
  • I have a family plan and I can't stay in It 
  • kejt_
  • Community Legend
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Superuser Contribution Baja en Movistar

Pagaba Spotify premium a través de Movistar. Hoy he llamado a movistar para cursar baja en suscripción. ¿Cómo puedo tramitar mi suscripción premium directamente con Spotify y cuándo debo hacerlo para evitar que me suspendan el servicio?

  • Casual Listener
  • Pagaba Spotify premium a través de Movistar. Hoy he llamado a movistar para cursar baja en suscripción. ¿Cómo puedo tramitar mi suscripción premium directamente con Spotify y cuándo debo hacerlo para...
  • Manuela12
  • Newbie
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Swapping from a Canadian credit card to an Australian card.

Spotify have notified me that my premium subscription will stop if I do not update my payment information, but it won't let me enter in my Australian card as it does not match my country of subscription. How do I swap it so I can continue as an Austr...

  • Newbie
  • Spotify have notified me that my premium subscription will stop if I do not update my payment information, but it won't let me enter in my Australian card as it does not match my country of subscript...
  • caszriel
  • Composer
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Cant upgrade to premium

Hey guys Im travelling in central america atm and i used spotify free till nowNow i want to upgrade to premium but because i had to change my country settings to nicaragua (where im atm) i cant pay with my swiss credit cardIs there any way that i can...

  • Casual Listener
  • Hey guys   Im travelling in central america atm and i used spotify free till now Now i want to upgrade to premium but because i had to change my country settings to nicaragua (where im atm) i...
  • caszriel
  • Composer
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Already charged but my premium still gone?

i already paid for the premium on my phone service provider (Indosat - Indonesia) it already take my money but still the spotify didnt registered up the payment / even email me that my premium is renewed? please help to fix it asap

  • Casual Listener
  • i already paid for the premium on my phone service provider (Indosat - Indonesia) it already take my money but still the spotify didnt registered up the payment / even email me that my premium is ren...
  • Luke
  • Spotify Star
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

cant proceed to premium

I cant proceed to premium using my mobile network provider like Smart Communication as my biller. An error like "oops something went wrong" all prompt up. I want to have my premium subsceiption back already.

  • Newbie
  • I cant proceed to premium using my mobile network provider like Smart Communication as my biller. An error like "oops something went wrong" all prompt up. I want to have my premium subsceiption back ...
  • caszriel
  • Composer
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Tentei assinar a promoção do plano premium (com 3 meses iniciais por R$1,99) para minha mãe. Cadastrei o e-mail dela e fiz a conta no spotify, porém ao tentar concluir a assinatura escolhendo o método de pagamento "cartão de crédito" e utilizando os ...

  • Newbie
  • Tentei assinar a promoção do plano premium (com 3 meses iniciais por R$1,99) para minha mãe. Cadastrei o e-mail dela e fiz a conta no spotify, porém ao tentar concluir a assinatura escolhendo o métod...
  • Flawy22
  • Newbie
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Superuser Contribution TIME TO LEAVE SPOTIFY

I just discovered that you are taking my money for a premium account that eliminates my ability to download my songs to my device for offline listening...something that allows me to use my account at work. You limit my ability to do this based upon t...

  • Casual Listener
  • I just discovered that you are taking my money for a premium account that eliminates my ability to download my songs to my device for offline listening...something that allows me to use my account at...
  • Eucheebrown
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Can not use spotify at the same time on different devices with spotify premium, why?

We have signed up for spotify pemium, sent invitations and made accounts for each of the four family members, but we still cant use spotify at the same time. I thought that was the poin with spotify premium?

  • Newbie
  • We have signed up for spotify pemium, sent invitations and made accounts for each of the four family members, but we still cant use spotify at the same time. I thought that was the poin with spotify ...
  • JohnMB65
  • Newbie
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

I was charged 119 euros, two days after my 9.99€ monthly fee..... how can I get my money back?

I was charged 119 euros, two days after my 9.99€ monthly fee..... how can I get my money back?

  • Newbie
  • I was charged 119 euros, two days after my 9.99€ monthly fee..... how can I get my money back?   <removed sensitive information>
  • Luke
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30day free trial vs 7day

Hi I just signed up for the premium 30day free trial- it said when entering details that this would not be billed until after the 23rd March (30days), then after transaction done said wouldn’t be charged until 28th feb (only 7 days)! Does anyone know...

  • Newbie
  • Hi I just signed up for the premium 30day free trial- it said when entering details that this would not be billed until after the 23rd March (30days), then after transaction done said wouldn’t be cha...
  • Aimee_T
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged even im not prwmium

I got charges in my globe plan number even though im not premium. Can you locate where my number is logged in or can you cancel it?

  • Newbie
  • I got charges in my globe plan number even though im not premium. Can you locate where my number is logged in or can you cancel it?
  • Aimee_T
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution new phone

I want to access my premium account on my new phone

  • Newbie
  • I want to access my premium account on my new phone
  • Aimee_T
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes