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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194781 Views

123 replies

12 likes

  • 194781 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22172 Views

28 replies

4 likes

  • 22172 Views
  • 28 replies
  • 4 likes

Premium

Sorry, but i'm paying the premium sub but i changed my phone and its says that im not premium. Anyone has any solution? Thank you guys

Casual Listener

Sorry, but i'm paying the premium sub but i changed my phone and its says that im not premium. Anyone has any solution? Thank you guys

Matife99

Casual Listener

265 Views

2 replies

0 likes

  • 265 Views
  • 2 replies
  • 0 likes

Superuser Contribution Essai gratuit 7 jours au lieu de 30?

Je viens de souscrire à l'offre d'essai gratuit de sois disant 30 jours et pourtant lors de la complétion de l'offre on me dit que mon essai se termine le 14/05 soit dans 7 jours. J'aimerais bien savoir pourquoi.

Newbie

Je viens de souscrire à l'offre d'essai gratuit de sois disant 30 jours et pourtant lors de la complétion de l'offre on me dit que mon essai se termine le 14/05 soit dans 7 jours. J'aimerais bien sav...

Alfredo

Roadie

769 Views

1 replies

0 likes

  • 769 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pembayaran Via Pulsa Indosat Ooredoo

Halo, jadi aku sudah lama berlangganan spotify dan melakukan pembayaran via pulsa Indosat Ooredoo. Aku biasanya melakukan pembayaran secara terlambat (namun tetap aku bayar). Alurnya seperti initanggal 1 jatuh tempo -> tanggal 4 perbarui detail pemba...

Newbie

Halo, jadi aku sudah lama berlangganan spotify dan melakukan pembayaran via pulsa Indosat Ooredoo.   Aku biasanya melakukan pembayaran secara terlambat (namun tetap aku bayar). Alurnya seperti...

Alfredo

Roadie

3632 Views

1 replies

0 likes

  • 3632 Views
  • 1 replies
  • 0 likes

Solved!! How to register for Hulu account with Spotify?

Hello, I recently upped my subscription from premium to include the Hulu offering. I opted to create a Hulu login later when upping the subscription. Now it's later and I can't seem to figure out where I can either create a login or link a login to r...

Newbie

Hello,   I recently upped my subscription from premium to include the Hulu offering.  I opted to create a Hulu login later when upping the subscription.   Now it's later and I can'...

Bethany_Dawn

Community Legend

1046 Views

1 replies

0 likes

  • 1046 Views
  • 1 replies
  • 0 likes

Hulu and Spotify Acct

Hi, I have both a spotify and hulu account, separately. How do I link them together to do the bundle for $12.99? I am currently paying $9.99 for Spotify and 7.99 for Hulu. Thank you!

Visitor

Hi,   I have both a spotify and hulu account, separately.  How do I link them together to do the bundle for $12.99?  I am currently paying $9.99 for Spotify and 7.99 for Hulu. &nbsp...

Bethany_Dawn

Community Legend

551 Views

7 replies

0 likes

  • 551 Views
  • 7 replies
  • 0 likes

Conta Universitário Premium

Olá, tenho o Premium normal, como faço pra migrar para a conta universitária? Vi hoje essa promoção, não sabia que nos universitários tínhamos desconto até no Spotify.

Newbie

Olá, tenho o Premium normal, como faço pra migrar para a conta universitária? Vi hoje essa promoção, não sabia que nos universitários tínhamos desconto até no Spotify. 

Bittencourt

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Solved!! What does "Expiry date" mean?

When I hit "UPGRADE" in the Spotify PC app and sends me to the payment page for premium, there's this thing called "Expiry date" under the "Card Number" text box, what does it mean or reffer to? I want to know.

Newbie

When I hit "UPGRADE" in the Spotify PC app and sends me to the payment page for premium, there's this thing called "Expiry date" under the "Card Number" text box, what does it mean or reffer to?...

Bethany_Dawn

Community Legend

2865 Views

1 replies

0 likes

  • 2865 Views
  • 1 replies
  • 0 likes

Family confusion

I upgraded to a premium family account, can I and another user who is added to the account listen to music without interrupting the others music? Example- I’m listening to it on my phone and she’s listened to something else on her computer ? Thanks

Newbie

I upgraded to a premium family account, can I and another user who is added to the account listen to music without interrupting the others music?  Example- I’m listening to it on my phone and sh...

RobotWarrior

Composer

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Cant get premium

I just can't get Spotify to suscribe me to premium. I've had it for more than a year now and for some reason last month it said it had a problem and i was switched back to a free account.I've tried to pay with two different credit cards from differen...

Newbie

I just can't get Spotify to suscribe me to premium. I've had it for more than a year now and for some reason last month it said it had a problem and i was switched back to a free account. I've tried...

Luke

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Payment error but charged

I^ve been charged but i did not get premium.As you see in the screenshots.

Newbie

I^ve been charged but i did not get premium.As you see in the screenshots.   <removed sensitive info>

Luke

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Change of Country / Payment method

Hei! I moved from Germany to Finland quite some time ago, but I'm not able to change the country or the credit card I'm paying with. The instruction in the Help Center doesn't work /https://support.spotify.com/uk/article/How-can-I-change-my-country-s...

Newbie

Hei!   I moved from Germany to Finland quite some time ago, but I'm not able to change the country or the credit card I'm paying with. The instruction in the Help Center doesn't work /https://...

Luke

Spotify Star

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

trouble change the credit card info

I tried changing my credit card info to new one. Because the old one got stolen. But It won't let me put thet expiration date. I tried plenty times, but failed. please help. thank you.

Newbie

I tried changing my credit card info to new one. Because the old one got stolen. But It won't let me put thet expiration date. I tried plenty times, but failed. please help. thank you.

Luke

Spotify Star

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Spotify connect not supported anymore on my HIFI. I want a refund of my annual premium.

Hello, Spotify connect is not supported anymore by Spotify on my Pioneer HM72. Since I bought spotify premium account for it to be use on my HIFI system and I cannot use it anymore, I would like a refund of my spotify premium account. The thing is I ...

Newbie

Hello,   Spotify connect is not supported anymore by Spotify on my Pioneer HM72.    Since I bought spotify premium account for it to be use on my HIFI system and I cannot use it an...

Luke

Spotify Star

362 Views

1 replies

1 likes

  • 362 Views
  • 1 replies
  • 1 likes

My account page says I am still on Premium even if I have cancelled

Hi Spotify,It is annoying to not be able to hear any music. I have cancelled my premium subscription and would be okay to hearing some ads but ever since I have cancelled on premium subscription, I kept on experiencing problems. When I check my accou...

Newbie

Hi Spotify, It is annoying to not be able to hear any music. I have cancelled my premium subscription and would be okay to hearing some ads but ever since I have cancelled on premium subscription,...

Luke

Spotify Star

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Not getting premium service

I have the premium package, I paid it through my service provider,but when I enter the app is not showing that I have the premium account. And I contacted on twitter, facebook and email and got no response. And I read a topic about this problem and d...

Newbie

I have the premium package, I paid it through my service provider,but when I enter the app is not showing that I have the premium account. And I contacted on twitter, facebook and email and got no re...

Luke

Spotify Star

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account

Good morning, I paid and closed the premium package, but when I enter the app is not showing that I have the premium account. And I contacted on twitter, facebook and email and got no response. And I read a topic about this problem and didn't resolve...

Casual Listener

Good morning, I paid and closed the premium package, but when I enter the app is not showing that I have the premium account. And I contacted on twitter, facebook and email and got no response. And I...

Melody

Spotify

465 Views

6 replies

0 likes

  • 465 Views
  • 6 replies
  • 0 likes

Superuser Contribution Payment Issues

I have trouble paying my family plan with various credit cards. The banks tell me that the problem is directly with Spotify.My plan has been canceled since the payment hasn´t been made. What can I do?

Casual Listener

I have trouble paying my family plan with various credit cards. The banks tell me that the problem is directly with Spotify. My plan has been canceled since the payment hasn´t been made. What can I ...

Melody

Spotify

436 Views

3 replies

0 likes

  • 436 Views
  • 3 replies
  • 0 likes

Country doesnt change

I am currently in Spain but spotify thinks Im in UK what to do??

Music Fan

I am currently in Spain but spotify thinks Im in UK what to do??

Luke

Spotify Star

985 Views

10 replies

0 likes

Country usersettings
  • 985 Views
  • 10 replies
  • 0 likes

Spotify premium

I had spotify premium all set up and I put in 2 gift cards that I got that would have put me to June somewhere to start paying premium again but I check today and I have Spotify free so where did my premium go?

Newbie

I had spotify premium all set up and I put in 2 gift cards that I got  that would have put me to June somewhere to start paying premium again but I check today and I have Spotify free so where d...

imattolo

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes