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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15810 Views
  • 27 replies
  • 3 likes
  • 15810 Views
  • 27 replies
  • 3 likes

Solved!! Cancelled my subscription but my money was still taken off me.

I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone please help!

  • Casual Listener
  • I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone ...
  • Samdx
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Subscription Confusion

I had reviewed some of the issues like mine, then I decided to post a question. I chose student plan and was eligible to use the premium + Hulu for $4.99 since March. My receipt from Spotify webpage recently shows that I was charged $12.99 for no rea...

  • Casual Listener
  • I had reviewed  some of the issues like mine, then I decided to post a question. I chose student plan and was eligible to use the premium + Hulu for $4.99 since March. My receipt from Spoti...
  • HarryTran
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Subscription upgrade

I have a student account and my payment failed for the renewal. I forgot to put the money in my account, I have upgraded back to the student rate, I just want to ensure that I will not be charged for the full normal rate as well. Best regards, Gerard...

  • Newbie
  • I have a student account and my payment failed for the renewal.   I forgot to put the money in my account, I have upgraded back to the student rate, I just want to ensure that I will not be ch...
  • kaitlynk
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

It says spotify accepts pre paid cards but mines not working

I bought a 100$ pre paid visa just for spotify and it wont work. I registered it and all that.

  • Newbie
  • I bought a 100$ pre paid visa just for spotify and it wont work. I registered it and all that.
  • kaitlynk
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Payment failure

HiI forgot to put money in my bank account so they cancelled my subscription..I deposited enough money to get it back and spotify took it but it still says payment failure even after they taken my money and the app works fine... Anybody has any idea?

  • Newbie
  • Hi I forgot to put money in my bank account so they cancelled my subscription..I deposited enough money to get it back and spotify took it but it still says payment failure even after they taken my ...
  • kaitlynk
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

SPOTIFY DID ME DIRTY!!!

I have been a paid member of spotify for some time and spotify has charged me on more than one occasion multiple times for my monthly subscription. I caught it again charging me 3 times in a 3 or 4 day period. I called the bank and disputed the other...

  • Newbie
  • I have been a paid member of spotify for some time and spotify has charged me on more than one occasion multiple times for my monthly subscription. I caught it again charging me 3 times in a 3 or 4 d...
  • kaitlynk
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

HELP

I don't know my username or password but my bank account is bein debited $11.99 twice a month!! how do i stop this??

  • Newbie
  • I don't know my username or password but my bank account is bein debited $11.99 twice a month!! how do i stop this??
  • Robert_W
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

My premium ended a week early

I have been buying Spotify premium for a couple months now and on the 6 of this month, I bought a 1 Month paid card and today on the April 27th my subscription ends. It cheated me out of a week blatantly

  • Newbie
  • I have been buying Spotify premium for a couple months now and on the 6 of this month, I bought a 1 Month paid card and today on the April 27th my subscription ends. It cheated me out of a ...
  • Robert_W
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Are any staff here alive?

I have been charged for two months but i never request any service from you. I talked to the tweet, they ignored me. I want to know who can help me?

  • Visitor
  • I have been charged for two months but i never request any service from  you.   I talked to the tweet, they ignored me.   I want to know who can help me?
  • user-removed
  • Not applicable
  • 526 Views
  • 8 replies
  • 0 likes
  • 526 Views
  • 8 replies
  • 0 likes

need billing address

I have a problem. I would like to pay my bill, but I do not have a billing address from you (I pay via invoice). Which account should I transfer it to? or where can I specify my account when invoicing?

  • Casual Listener
  • I have a problem. I would like to pay my bill, but I do not have a billing address from you (I pay via invoice). Which account should I transfer it to? or where can I specify my account when invoicin...
  • hie78y46o1w98nt
  • Casual Listener
  • 2075 Views
  • 6 replies
  • 0 likes
  • 2075 Views
  • 6 replies
  • 0 likes

Problems with the premier

I have a problem. I touch and put the premium 7 days and i cannot put again my account normaly without premium. Please, i need some help.

  • Newbie
  • I have a problem.  I touch and put the premium 7 days and i cannot put  again my account normaly  without premium.  Please, i need some help.
  • Nico
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Payment Issues South Africa

I'm having a huge problem with paying for my Premium account. As Spotify only offers one payment method for SA, credit card. I have tried three different cards on different devices. I've done this over the last few days.I have opened browsers in cogn...

  • Newbie
  • I'm having a huge problem with paying for my Premium account. As Spotify only offers one payment method for SA, credit card. I have tried three different cards on different devices. I've done this ov...
  • Robert_W
  • Community Legend
  • 597 Views
  • 1 replies
  • 2 likes
  • Payment issues South Africa
  • 597 Views
  • 1 replies
  • 2 likes

Will Spotify charge me double for changing subscription twice a day?

I subscribed today from spotify premium to family pack, just to understand that it will not work between different countries. If I change it back today to premium will it cost me double, 14.99+9.99? Iti

  • Newbie
  • I subscribed today from spotify premium to family pack, just to understand that it will not work between different countries. If I change it back today to premium will it cost me double, 14.99+9.99?&...
  • MattSuda
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Premium payment fails

Hey, I have been trying to sign-up for Premium, however, the payment fails everytime. My credit card information and everything is accurate in the payment fields. Is there something else that might be preventing the process?

  • Newbie
  • Hey,   I have been trying to sign-up for Premium, however, the payment fails everytime. My credit card information and everything is accurate in the payment fields. Is there something els...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Charged before my premium trial ends?

I just opened my premium account on 25th of april and it's not due to the 26th of may and somehow im already getting charged 5 dollars on my bank statement whats this

  • Newbie
  • I just opened my premium account on 25th of april and it's not due to the 26th of may and somehow im already getting charged 5 dollars on my bank statement whats this
  • MattSuda
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Premium wont connect to google home

I just bought spotify premium and it wont work on google home it say you have a free link account

  • Newbie
  • I just bought spotify premium and it wont work on google home it say you have a free link account  
  • MattSuda
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions not working

I paid for the premium family and I can only access one account at a time

  • Newbie
  • I paid for the premium family and I can only access one account at a time
  • MattSuda
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Premium for family

We have Premium for Family. When my daughter is listening to Spotify on her phone, I can´t use it om mine unless i turn off wifi an roaming. What have I done wrong? Bjørn

  • Newbie
  • We have Premium for Family. When my daughter is listening to Spotify on her phone, I can´t use it om mine unless i turn off wifi an roaming. What have I done wrong?   Bjørn  
  • MattSuda
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Payment Problem in My Second New Account

Hi. I had a premium account and after 30-days trial, i wanted to change my username. You know, you don't able to do this at Spotify. So i closed my account and opened a new one with same e-mail address. At first, Spotify gave me a 7-days trial withou...

  • Casual Listener
  • Hi.  I had a premium account and after 30-days trial, i wanted to change my username. You know, you don't able to do this at Spotify. So i closed my account and opened a new one with same e-mai...
  • salubraT
  • Casual Listener
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Unstable subscribe payment

Spotify take payment from my credit cart 13 days ago (13 Turkish lira) and today did the same thing once more.So what should i do?

  • Newbie
  • Spotify take payment from my credit cart 13 days ago (13 Turkish lira) and today did the same thing once more.So what should i do?
  • MattSuda
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes