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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131141 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63834 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244275 Views
150 replies
13 likes
I received a message advising my free subscription via Rogers is expiring. Will I lose my playlists once this ends and I start paying the monthly fee? How long do I have before I lose these playlists?
I received a message advising my free subscription via Rogers is expiring. Will I lose my playlists once this ends and I start paying the monthly fee? How long do I have before I lose these pla...
Community Legend
518 Views
1 replies
0 likes
my spotify show 'premium pause' and said 'your last payment didn't work'what should i do to make it work as usual?since my payment already complete. any one please help thanks.
my spotify show 'premium pause' and said 'your last payment didn't work' what should i do to make it work as usual?since my payment already complete. any one please help thanks.
Community Legend
507 Views
3 replies
0 likes
I go to Fleming college in Peterborough Ontario and I’m trying to get the student plan, but there is no Fleming college besides the one in Saskatchewan. Help??
I go to Fleming college in Peterborough Ontario and I’m trying to get the student plan, but there is no Fleming college besides the one in Saskatchewan. Help??
Community Legend
317 Views
1 replies
0 likes
I am paying for Spotify Premium yet it is not showing on my account profile and I am unable to join a family member
I am paying for Spotify Premium yet it is not showing on my account profile and I am unable to join a family member
Community Legend
342 Views
1 replies
0 likes
I have never clicked on anything to buy a spotify subscription, nor have I entered my card number. I did not sign up to pay $11 a month. I want my money back. I don’t use spotify.
I have never clicked on anything to buy a spotify subscription, nor have I entered my card number. I did not sign up to pay $11 a month. I want my money back. I don’t use spotify.
Community Legend
374 Views
1 replies
0 likes
I tried to buy the premium account as a student. I’ve given the informations needed then waited for the student confirmation. I was confirmed but a payment error occured but i was still charged for the premium account. They still didn’t give the mone...
I tried to buy the premium account as a student. I’ve given the informations needed then waited for the student confirmation. I was confirmed but a payment error occured but i was still charged for t...
Casual Listener
275 Views
1 replies
0 likes
Hi guys. So i have this problem that i am paying for three accounts in total. My account is not the host head account, so i can not change any settings. The problem now is that my Paypal account is set up with the head account, that i do not want to ...
Hi guys. So i have this problem that i am paying for three accounts in total. My account is not the host head account, so i can not change any settings. The problem now is that m...
Roadie
526 Views
1 replies
0 likes
Hello Spotify team,I was offered the Spotify 60 day free trial and signed up for it, but the email receipt told me I had actually only signed up for a 30 day free trial rather than 60. Please help?
Hello Spotify team, I was offered the Spotify 60 day free trial and signed up for it, but the email receipt told me I had actually only signed up for a 30 day free trial rather than 6...
Spotify Star
492 Views
1 replies
0 likes
Hi all, I'm a technology coordinator in a school district. I'm wondering if theres any kind of deal/discount for premium for that? Thanks for the info
Hi all, I'm a technology coordinator in a school district. I'm wondering if theres any kind of deal/discount for premium for that? Thanks for the info
Not applicable
307 Views
2 replies
0 likes
Hi, I have had a charge on my bank account, but I don't which account it is being charged for, on the statment it saysSpotify P0561D5C27Please help me find the account so I can stop the subscription.Thank youMaria
Hi, I have had a charge on my bank account, but I don't which account it is being charged for, on the statment it says Spotify P0561D5C27 Please help me find the account so I can stop the subscript...
Community Legend
213 Views
1 replies
0 likes
I just got premium but yesterday. there is a problem with my cell. so, i cant listen music right now. i'll be using app 2 months for free. i want to extend this. what should i do? Literally im their customer. so, ım supposed to be right. my phone has...
I just got premium but yesterday. there is a problem with my cell. so, i cant listen music right now. i'll be using app 2 months for free. i want to extend this. what should i do? Literally im their ...
Roadie
219 Views
1 replies
0 likes
Buongiorno, Vorrei attivare Spotify Premium per studenti, ma il sito non mi richiede di inserire la mail universitaria o nulla che dimostri che sia una studentessa. Procedo con l'abbonamento e basta?Grazie per la disponibilità.Intissare
Buongiorno, Vorrei attivare Spotify Premium per studenti, ma il sito non mi richiede di inserire la mail universitaria o nulla che dimostri che sia una studentessa. Procedo con l'abbonamento e...
Roadie
494 Views
1 replies
0 likes
Hi. I’ve been offered a **bleep** day free trial via ads and account, but only had the option to sign up for the 30 day free trial, which I’ve done. Help? What have I done wrong?
Hi. I’ve been offered a **bleep** day free trial via ads and account, but only had the option to sign up for the 30 day free trial, which I’ve done. Help? What have I done wrong?
Roadie
224 Views
1 replies
0 likes
What can i do if I paid my subscription in a local store (I’m from Mexico) and it still appears like I have the free count?
What can i do if I paid my subscription in a local store (I’m from Mexico) and it still appears like I have the free count?
Spotify Star
310 Views
1 replies
0 likes
I'm a US citizen in Malaysia. Tried to subscribe to spotify but it is giving me an error about my payment method do not match the country. My credit card is mastercard from US. Is there a fix to this?
I'm a US citizen in Malaysia. Tried to subscribe to spotify but it is giving me an error about my payment method do not match the country. My credit card is mastercard from US. Is there a fix to this?
Spotify Star
413 Views
1 replies
0 likes
Olá, como pode ser feito o cadastro da minha instituição de ensino para que eu possa aderir ao plano de estudante? Grato,Bruno
Olá, como pode ser feito o cadastro da minha instituição de ensino para que eu possa aderir ao plano de estudante? Grato, Bruno
Roadie
585 Views
1 replies
0 likes
I'd like to transfer my premium subscription to another account but according to this site I need to cancel subscription then subscribe on other account without Facebook
I'd like to transfer my premium subscription to another account but according to this site I need to cancel subscription then subscribe on other account without Facebook
Music Fan
358 Views
1 replies
0 likes
He sido ingresada a un plan familiar pero no cancelé mi cuenta personal. Mi preocupación es que Spotify me cobre en ambas cuentas. Favor de clarificar.
He sido ingresada a un plan familiar pero no cancelé mi cuenta personal. Mi preocupación es que Spotify me cobre en ambas cuentas. Favor de clarificar.
Roadie
483 Views
1 replies
1 likes
Initially, I was going to pay for the family pack, and the payment didn't go through at first. I didn't think much about it and decided to redo the entire process and the payment went through.I later found out (roughly a week afterwords) that I was c...
Initially, I was going to pay for the family pack, and the payment didn't go through at first. I didn't think much about it and decided to redo the entire process and the payment went through. I lat...
Spotify Star
593 Views
1 replies
1 likes
Eu fiz o cadastro de estudante e não tá ativado... Tá no modo free
Eu fiz o cadastro de estudante e não tá ativado... Tá no modo free
Roadie
333 Views
1 replies
0 likes
