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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18519 Views
  • 27 replies
  • 4 likes
  • 18519 Views
  • 27 replies
  • 4 likes

Weird charges

Hey, There was 2 Sportify Premium charges (9,99€) from my credit card last month. First was 13.04. and second 23.04. Weird thing is that I got 2 accounts and either of them isnt Premium now. Only Premium purchase what Ive done is from February 18. So...

  • Newbie
  • Hey,   There was 2 Sportify Premium charges (9,99€)  from my credit card last month. First was 13.04. and second 23.04. Weird thing is that I got 2 accounts and either of them isnt Premiu...
  • Noah
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Student not getting the student discount CSUF

I am a California State University of Fullerton student and i can prove it. It is not letting me get the premium membership discount. Can you help?

  • Newbie
  • I am a California State University of Fullerton student and i can prove it. It is not letting me get the premium membership discount. Can you help?
  • Maxim
  • Spotify Star
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

From Premium to Family Premium

I want to change my subscription from Premium to Family Premium. Will my existing subcription be cancelled and all my playlists and song will be gone? How's the payment? Will it just add the difference of my existing premium to family premium or they...

  • Casual Listener
  • I want to change my subscription from Premium to Family Premium. Will my existing subcription be cancelled and all my playlists and song will be gone? How's the payment? Will it just add the differen...
  • qrog1ata2n2pyz6
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Playstation Premium subscription and Spotify Premium subscription

Hello, I just used the 10% off through the Playstation Store for Spotify Premium. I had an ongoing Premium subscription. Both got taken off the same account for april. How can I fix this and get my overpaid money back?

  • Regular
  • Hello,   I just used the 10% off through the Playstation Store for Spotify Premium. I had an ongoing Premium subscription. Both got taken off the same account for april.   How can I fix...
  • Hjsurk
  • Regular
  • 853 Views
  • 3 replies
  • 0 likes
  • playstation plus
    Spotify Premium
  • 853 Views
  • 3 replies
  • 0 likes

Premium Trial?

I got an email about a Spotify trial beginning on April 29th, but it hasn’t worked at all and it is supposed to last a week, how do I fix this as I do want to enjoy the trial

  • Newbie
  • I got an email about a Spotify trial beginning on April 29th, but it hasn’t worked at all and it is supposed to last a week, how do I fix this as I do want to enjoy the trial
  • Luke
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

I cant make a payment

Hye spotify can you help me. I cant pay my premium

  • Newbie
  • Hye spotify can you help me. I cant pay my premium 😭😭
  • Luke
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Adding family member but not getting the screens

I go to accounts and it only shows username and subscription. It doesn’t offer anything else. When I switched to premium it allowed me to send invites to my family but now it doesn’t show and my family didn’t respond in a timely manner.

  • Newbie
  • I go to accounts and it only shows username and subscription. It doesn’t offer anything else. When I switched to premium it allowed me to send invites to my family but now it doesn’t show and my fami...
  • vilkkuuu
  • Casual Listener
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Subscribtion Renewed?

HelloI subscribed in Spotify Premium last year or so. Today I've realised that I cannot get accessed to my playlist. I had to log in, change my password. And an ad from Spotify asks me if I wanted to subscribe in Spotify Premium. I don't get it. Is t...

  • Casual Listener
  • Hello I subscribed in Spotify Premium last year or so. Today I've realised that I cannot get accessed to my playlist. I had to log in, change my password. And an ad from Spotify asks me if I wanted ...
  • Keanu_C
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

How to resubscribe to Spotify student

Hello,I already have a spotify account and I would like to add the student discount, how do I do that?

  • Newbie
  • Hello, I already have a spotify account and I would like to add the student discount, how do I do that?  
  • Keanu_C
  • Community Legend
  • 1319 Views
  • 1 replies
  • 0 likes
  • 1319 Views
  • 1 replies
  • 0 likes

How do I contact Spotify about my subscription?

I was charged for Premium but I cancelled my autopay. Is there a way to be refunded? I also want to change to a Student Premium account.

  • Casual Listener
  • I was charged for Premium but I cancelled my autopay. Is there a way to be refunded?   I also want to change to a Student Premium account.
  • Noah
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

How can I get invoice

Hi, i need an invoice for my company with your VAT number, how can i get it? i know this page: https://www.spotify.com/pl/account/subscription/receipt/ no solutions here.

  • Newbie
  • Hi,  i need an invoice for my company with your VAT number, how can i get it?    i know this page:  https://www.spotify.com/pl/account/subscription/receipt/  no solution...
  • Noah
  • Spotify Star
  • 788 Views
  • 1 replies
  • 0 likes
  • 788 Views
  • 1 replies
  • 0 likes

Spotify Premium não liberou

Efetuei o pagamento do Spotify Premium para estudantes, já foi debitado do cartão de crédito e a SheerID já confirmou a identidade de estudante, no entanto não liberou minha conta Premium já tem mais de 24 hrs da liberação da ID e ainda consta como c...

  • Newbie
  • Efetuei o pagamento do Spotify Premium para estudantes, já foi debitado do cartão de crédito e a SheerID já confirmou a identidade de estudante, no entanto não liberou minha conta Premium já tem mais...
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Carte de crédit

Salut ma carte de crédit a été débité quatre fois cela n'est pas normal comment peut on y résoudre car je suis extrêmement énerver

  • Newbie
  • Salut ma carte de crédit a été débité quatre fois cela n'est pas normal comment peut on y résoudre car je suis extrêmement énerver 
  • Roxanne7
  • Newbie
  • 576 Views
  • 4 replies
  • 0 likes
  • 576 Views
  • 4 replies
  • 0 likes

Claiming Fido promotion

Hey, I'm currently studying at UW in Canada and I signed up with Fido. Part of the deal was 6 months of Spotify premium, however, it won't let me subscribe using my credit card. When I change the region to reflect my payment method I get automaticall...

  • Newbie
  • Hey,   I'm currently studying at UW in Canada and I signed up with Fido. Part of the deal was 6 months of Spotify premium, however, it won't let me subscribe using my credit card. When I chang...
  • Bethany_Dawn
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium doesnt work with PayPal

A day ago I've tried (for the first time) to get the 30 days trial Spotify Premium.I've logged in today to realize I didn't get any of the premium features and that is my account is still FREE.This is the first time paying to Spotify with this PayPal...

  • Casual Listener
  • A day ago I've tried (for the first time) to get the 30 days trial Spotify Premium. I've logged in today to realize I didn't get any of the premium features and that is my account is still FREE. Th...
  • Luke
  • Spotify Star
  • 2277 Views
  • 5 replies
  • 0 likes
  • 2277 Views
  • 5 replies
  • 0 likes

Solved!! Fui cobrado duas vezes

Fiz o cadastro para receber desconto de estudante, onde coloquei todos os meus dados (inclusive o cartão de crédito) e imediatamente foi feita uma cobrança no valor da assinatura como estudante.Depois recebi um email de confirmação da minha solicitaç...

Captura de Tela 2018-05-02 às 13.45.28.png Captura de Tela 2018-05-02 às 13.45.49.png
  • Casual Listener
  • Fiz o cadastro para receber desconto de estudante, onde coloquei todos os meus dados (inclusive o cartão de crédito) e imediatamente foi feita uma cobrança no valor da assinatura como estudante. Dep...
  • Rodnei
  • Casual Listener
  • 697 Views
  • 2 replies
  • 0 likes
  • 697 Views
  • 2 replies
  • 0 likes

Hulu No Commericals

If I sign up for the Hulu bundle, can I then add the No Commercials option to Hulu after the trial period?

  • Newbie
  • If I sign up for the Hulu bundle, can I then add the No Commercials option to Hulu after the trial period?
  • SCARTER439
  • Newbie
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

Superuser Contribution Troubles with first payment

Hi unfortunately i got some troubles, when i tried to pay the first Spotify month. I check the data, And they were fine, but after i pushed the button for create my premium account then on the screan jumps the sentence your payment had failed. Of cou...

  • Casual Listener
  • Hi unfortunately i got some troubles, when i tried to pay the first Spotify month. I check the data, And they were fine, but after i pushed the button for create my premium account then on the s...
  • Melody
  • Spotify
  • 409 Views
  • 4 replies
  • 0 likes
  • 409 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cuenta premium cancelada por spotify con vodafone

Hola, Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a contratar pero vodafone me la sigue cobrando, no entiendo nada. Ya he ...

  • Casual Listener
  • Hola,    Tengo desde hace dos años +- mi cuenta premium que la pago a través de la factura de vodafone y hoy me dice al entrar que la cuenta premium se ha cancelado y que la vuelta a cont...
  • Melody
  • Spotify
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant pay with paypal no more

i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?

  • Casual Listener
  • i tried renewing my subscribtion with paypal but the option to pay with paypal does not show up. Why?
  • Melody
  • Spotify
  • 642 Views
  • 5 replies
  • 0 likes
  • 642 Views
  • 5 replies
  • 0 likes