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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13388 Views
  • 26 replies
  • 2 likes
  • 13388 Views
  • 26 replies
  • 2 likes

Superuser Contribution Problemas con pago

Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril) y me cortaron el servicio diciendo que no está pago. ¿Qué debo hacer? ¿Con quién debo hablar?. He...

  • Casual Listener
  • Hola, tengo spotify premium que se debita de mi tarjeta de crédito. Pagué el último mes (figura en mi tarjeta de crédito que se abonó el día 3 de abril)  y me cortaron el servicio diciendo que n...
  • giulibrarda
  • Casual Listener
  • 594 Views
  • 2 replies
  • 0 likes
  • 594 Views
  • 2 replies
  • 0 likes

Meu plano não mudou para premium e já paguei o boleto

Eu era Spotify free paguei o boleto ontem de 16,90 na promoção 60 dias pra um mês. Mas meu spotify não muda do plano free continuo... já desinstalei e baixei novamente e nada... o que fazer?

  • Newbie
  • Eu era Spotify free paguei o boleto ontem de 16,90 na promoção 60 dias pra um mês. Mas meu spotify não muda do plano free continuo... já desinstalei e baixei novamente e nada... o que fazer?
  • Bittencourt
  • Spotify Star
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Paypal isn’t working

Helloi usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i click the link and select the option paypal, but when...

  • Casual Listener
  • Hello i usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i ...
  • theroguemonk
  • Casual Listener
  • 1048 Views
  • 1 replies
  • 0 likes
  • Credit Card
    paypal
    Subscription
  • 1048 Views
  • 1 replies
  • 0 likes

Cannot enter payment details

Hi, I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card.I click subscription but get no option to enter/edit anything...Can anyone help?

  • Casual Listener
  • Hi,  I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card. I click subscription but get no option to enter/edit anything....
  • Luke
  • Spotify Star
  • 703 Views
  • 3 replies
  • 0 likes
  • 703 Views
  • 3 replies
  • 0 likes

Already have hulu and spotify premium

Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?

  • Casual Listener
  • Since I already have Hulu (limited commericals) and Spotify Premium. I'd like to do the combined deal. To do so do I need to cancel my Hulu subscription then make a new one through Spotify?
  • Bethany_Dawn
  • Community Legend
  • 690 Views
  • 3 replies
  • 0 likes
  • 690 Views
  • 3 replies
  • 0 likes

Solved!! Cannot pay by mobile?

Last year, I received a free year of Spotify premium, loved it but now its all done Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. I am one of those crazy person that refuse to use a credit card, h...

  • Newbie
  • Last year, I received a free year of Spotify premium, loved it but now its all done    Tought I could simply add it as a recuring charge trough my mobile provider, but apparently I cant. ...
  • Bethany_Dawn
  • Community Legend
  • 2375 Views
  • 1 replies
  • 0 likes
  • 2375 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar premium

He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada.

  • Newbie
  • He utilizado diferentes tarjetas, crédito y débito, incluso PayPal, y nada. 
  • Julian
  • Moderator
  • 1398 Views
  • 1 replies
  • 0 likes
  • 1398 Views
  • 1 replies
  • 0 likes

Ability to View All Playlist Followers

Hey everyone,I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i created in mexico?

  • Newbie
  • Hey everyone, I used to live in Mexico and my premium subscription just ended and I moved to Canada can I buy more Spotify membership cards in CAD and still use them in the account i creat...
  • Bethany_Dawn
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

I want to pay with PayPal.

i paid via paypal until last month but i couldn't find this payment option now. only credit/debit card option appear cause of my personal reason, i can use only paypal Note that i want pay Family Plan(15usd)

  • Newbie
  • i paid via paypal until last month but i couldn't find this payment option now. only credit/debit card option appear cause of my personal reason, i can use only paypal   Note that i want pa...
  • user-removed
  • Not applicable
  • 991 Views
  • 2 replies
  • 1 likes
  • 991 Views
  • 2 replies
  • 1 likes

Premium suddenly stopped

Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.

  • Newbie
  • Help pls, my spotify premium suddenly stopped. I still have like half a month before it expires.
  • Luke
  • Spotify Star
  • 666 Views
  • 1 replies
  • 0 likes
  • Other
  • 666 Views
  • 1 replies
  • 0 likes

I paid money gor premium but ıt doesn t start

I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.

  • Newbie
  • I wrote to spotify support case for many times but they didnt care anything they always send same mail back to me. I paid money for student premium pack but it doesnt start yet please someone help me.
  • Robert_W
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Can't use my account and still have to pay

In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account. I received a email that I now can use the premium Spotify. It didn't work and still not but I do have to pay € 9,99?! Can somebody help me? R...

  • Newbie
  • In the beginning of March I give Pay Pal the promising to take € 9,99 of my account for the premium account.  I received a email that I now can use the premium Spotify. It didn't work and still...
  • Luke
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falando da compra, fui ver e descontaram o valor de 8,50...

  • Newbie
  • Oi boa noite, tentei adquirir o Spotify Premium para estudante, só que não consegui por não fazer faculdade (estou no ensino médio ainda), porém agora de noite recebi uma mensagem do meu cartão falan...
  • Julian
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

18app

Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?

  • Newbie
  • Ho pagato con il buono 18app, ma non mi viene attivato spotify premium, mentre i soldi sono stati scalati. Che cosa faccio per averlo e non spendere altri soldi?
  • imattolo
  • Community Legend
  • 977 Views
  • 1 replies
  • 0 likes
  • 977 Views
  • 1 replies
  • 0 likes

Double payment

They received two times the same period, what can I do ? Help !! 

  • Newbie
  • They received two times the same period, what can I do ? Help !! 
  • Nico
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Pagamento periodo prova

Buongiorno,ho sottoscritto l'abbonamento Family. C'era scritto che per i primi 30 giorni sarebbe stato gratuito, invece mi sono subito stati addebitati 14,99 euro. Come posso ricevere un rimborso per questo addebito incoerente? GrazieRoberto

  • Newbie
  • Buongiorno, ho sottoscritto l'abbonamento Family. C'era scritto che per i primi 30 giorni sarebbe stato gratuito, invece mi sono subito stati addebitati 14,99 euro. Come posso ricevere un rimborso p...
  • imattolo
  • Community Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

Can't Cancel Subscription - Scammed?

Hi, Somehow, someone signed up for a $9.99 spotify membership with my American Expressed (used for business). I can't find a way to cancel this charge, and despite disputing it several times, it always comes back. Please help me cancel this immediate...

  • Newbie
  • Hi,   Somehow, someone signed up for a $9.99 spotify membership with my American Expressed (used for business).    I can't find a way to cancel this charge, and despite disputing i...
  • imattolo
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

I just want to cancel premium

When I created and purchased my premium account, I did so with a facebook account. I have since deleted that facebook account and now have no way to login and cancel the membership. I am still logged in on my phone but the username it gave me, I can ...

  • Newbie
  • When I created and purchased my premium account, I did so with a facebook account. I have since deleted that facebook account and now have no way to login and cancel the membership. I am still logged...
  • imattolo
  • Community Legend
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

I paid for premium and it's not working

I logged out of my account, changed my password and logged back in and now it's not showing that I have premium even though I do and pay for it monthly. What do I do?

  • Newbie
  • I logged out of my account, changed my password and logged back in and now it's not showing that I have premium even though I do and pay for it monthly. What do I do? 
  • imattolo
  • Community Legend
  • 1439 Views
  • 1 replies
  • 0 likes
  • 1439 Views
  • 1 replies
  • 0 likes

Student premium

I cancelled my subscription to student premium on an account because I forgot my login details for my phone (cancelled it on laptop) and so I made a new account and tried to get student premium on it but it won’t let me because it says my discount is...

  • Visitor
  • I cancelled my subscription to student premium on an account because I forgot my login details for my phone (cancelled it on laptop) and so I made a new account and tried to get student premium on it...
  • imattolo
  • Community Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes